Customer experience
I was obsessed with a limited-edition bag from Coach that was only available to purchase on the US website. I live in the UK, but I wanted that bag desperately, so I researched ways to make that happen. Forward2Me had the best reviews for the services I needed, so I set up an account and hoped for the best. I need not have worried. Forward2Me were amazing from start to finish. I ordered a few pieces from Coach, and they were all shipped separately. I was concerned this may complicate the process, so I contacted customer services via email. I corresponded with an amazing advisor named Elvie who put my mind at ease and answered all my queries. I used their Combine and Repack service and was provided with several shipping options by various couriers. I received my Coach bag and accessories less than one week after it arrived at the Forward2Me US facility. The parcel arrived in excellent condition, and my items were packaged carefully and securely. I was delighted. Forward2Me provided progress updates throughout, and I was very impressed with the service they provided. I recently used Forward2Me again and the process was just as seamless. I’ll continue to use their services in the future and would highly recommend them.