Returns are now on us! You heard it right; if there is any reason you want to return your item to the sender, we won’t charge a fee. We want you to be able to try our service with confidence. If you are not happy with anything after your package arrives at our warehouse, you can simply send it back for free within seven days. Zero risk!
You might be wondering why someone would want to return their order ... well, from experience we know that sometimes things just don't work out. Maybe you find a better offer for the same product the day after your parcel arrived at the warehouse - life is like that! Another reason is when people are not aware of import restrictions in their country. This is common for first time international shoppers. Two real word examples will help explain.
This is Bob and he is a huge fan of the many varied alcohols that the UK market has to offer. Once his wine arrives at the warehouse he realises that shipping alcohol requires special handling and is only possible with some of the express couriers which are more expensive. This additional cost, makes the bottles too expensive for his budget. We'll return them for FREE!
Emily loves the beauty brands available in Germany! Top quality and great prices! Sadly, she has never considered the fact that some aerosols, nail varnishes, and perfumes are classified as dangerous goods. This sometimes makes their shipping more expensive. Of course, she is ready to pay the price for some of the packages, but others she wants returned to the retailer. Luckily, she won't have to pay for that!
12,000+ verified customer reviews are testament to the great service forward2me provides. They can't all be wrong!! This is the perfect time to feel the benefits for yourself.
There are some simple terms to follow if you want to apply for a free return.
This offer only applies to domestic returns at each warehouse. That means if we receive a package at the German warehouse we will only ship it back to a sender located in Germany. We will not return for free to a country outside Germany.
This offer applies to the original sender or retailer address only. We will not forward to a different shipping address even in the same country as the warehouse. This is to prevent fraud which we have found to be prevalent in such situations.
Where the retailer provides a shipping label, it is essential that you provide it for us otherwise there is a risk you will not receive the refund from the retailer.
This offer only extends to packages for the first three months following registration and it only applies to packages received in the previous 7 days.
forward2me can withdraw this offer without further notice.
Tomasz Szeliga
01/10/2023
Forward2me shipment
Needed to cancel Repack and Combine. Got on the phone and agent was nice and understanding most importantly able to help out right. Few minutes later the package was processed. Happy days !
Justin
20/09/2023
DHL Express Worldwide
Process was super easy and shipping was quick. Might want to post a guide on how UK addresses work. Had to do some googling to make sure.
Susan Goodell
30/09/2023
DHL Express Worldwide
Makes it very easy to access all shops in Europe. thanks. Simple web-based system of forwarding shipments.
Colin Silvester
02/10/2023
Forward2me shipment
I encountered a problem with deliveries to a remote mountain location in Japan. However, the ForwardToMe service was excellent and resolved the problem within 24 hours.
Cole B
29/09/2023
DHL Express Worldwide
Pretty good experience, very helpful team. Got my package
Jeffrey M
01/10/2023
Forward2me shipment
Very happy with the service GIRLIE provided! My service was fast and pleasant! More importantly, the request I made was fulfilled:-) Thanks very much!
Connor Wright
23/09/2023
DHL Express Worldwide
Quite good. Prompt answering from customer support when I had questions. Got my item (a stuffed animal from Germany) in about 2 weeks. I was a little worried based on some other online reviews but it worked out great for me. Be careful shipping anything that customs might not like (ie fragrance is supposedly a hard one).
William -
01/10/2023
Forward2me shipment
Good service from Nica, UK warehouse getting a package that was stuck due to FedEx duty issue.
Customer
01/10/2023
Forward2me shipment
Forward2me support team has been responsive to my queries in a timely manner and we resolved them pretty quickly after we agreed what needs to be done. Thank you Nica & Aimee :)
raymond davis
19/09/2023
DHL Express Worldwide
Fast reliable service
No. The offer extends to 7 days from the day of receipt of your package.
Unfortunately this isn't covered by our Free Return to Sender offer. You will need to arrange it with a courier company.
No. The offer covers returns from the warehouse to the retailer, not returns from you to the retailer.
United States of America