Returns are now on us! You heard it right; if there is any reason you want to return your item to the sender, we won’t charge a fee. We want you to be able to try our service with confidence. If you are not happy with anything after your package arrives at our warehouse, you can simply send it back for free within seven days. Zero risk!
You might be wondering why someone would want to return their order ... well, from experience we know that sometimes things just don't work out. Maybe you find a better offer for the same product the day after your parcel arrived at the warehouse - life is like that! Another reason is when people are not aware of import restrictions in their country. This is common for first time international shoppers.
There are some simple terms to follow if you want to apply for a free return.
This offer only applies to domestic returns at each warehouse. That means if we receive a package at the German warehouse we will only ship it back to a sender located in Germany. We will not return for free to a country outside Germany.
This offer applies to the original sender or retailer address only. We will not forward to a different shipping address even in the same country as the warehouse. This is to prevent fraud which we have found to be prevalent in such situations.
Where the retailer provides a shipping label, it is essential that you provide it for us otherwise there is a risk you will not receive the refund from the retailer.
forward2me can withdraw this offer without further notice.
12,000+ verified customer reviews are testament to the great service forward2me provides. They can't all be wrong!! This is the perfect time to feel the benefits for yourself.
Ruth Hanna
20/04/2025
FedEx Connect Plus
Easy to use and super fast delivery!
KB
09/05/2025
Forward2me shipment
Five stars for Lancashire/UK warehouse customer support. It was my first time trying to manage multiple packages, and Jamie quickly and thoroughly assisted with all of my questions (especially impressive, given it’s a Friday afternoon/evening). Tracy also helped with questions earlier in the week, so shoutout there as well.
Fuda
12/05/2025
FedEx International Economy
ドイツの料金が高いのが気になるが、全体的にいいサービスだと思う。
Dan P
16/04/2025
UPS Worldwide Expedited
Used the service to help forward a pretty large/dentable object from Poland to the US. It was a seamless experience! I'd never dealt with customs/duties before but this site was a breeze, and customer service responded VERY fast to my questions. Package arrived unharmed and even cheaper than I expected given the size. Will absolutely use again for any import needs!
Anonym kund
10/05/2025
UPS Standard Single
Quick, good service!
Jared Long
26/04/2025
FedEx Connect Plus
I am impressed at how efficient my experience was. I got properly notified on the progress of my purchase and it shipped very quickly. I got my package in just over 1 week and was in good quality. Highly recommend.
Otto
13/05/2025
UPS Standard Single
All went smooth and customer assistance was very helpful.
Mark
06/05/2025
FedEx International Priority
I have used these guys 4-5 times from both the UK and Germany. Outstanding service, communication, and ease of use! They are the best out there in this sector. I’m using again in the future.
Ilse van Breukelen
13/05/2025
FedEx Connect Plus
Very good!!
F.Alblharith
13/05/2025
Forward2me shipment
Thanks forward2me, one of the best shipping companies. Especial thanks to Angela, Aimee, and of course Nica.
No. The offer extends to 7 days from the day of receipt of your package.
Unfortunately this isn't covered by our Free Return to Sender offer. You will need to arrange it with a courier company.
No. The offer covers returns from the warehouse to the retailer, not returns from you to the retailer.
United States of America
Japan
Sweden
Finland
Netherlands