free return to sender

free return to sender

Returns are now on us! You heard it right; if there is any reason you want to return your item to the sender, we won’t charge a fee.  We want you to be able to try our service with confidence.  If you are not happy with anything after your package arrives at our warehouse, you can simply send it back for free within seven days.  Zero risk! 

 

Why?

You might be wondering why someone would want to return their order ... well, from experience we know that sometimes things just don't work out.  Maybe you find a better offer for the same product the day after your parcel arrived at the warehouse - life is like that!  Another reason is when people are not aware of import restrictions in their country.  This is common for first time international shoppers.  Two real word examples will help explain.

shopping alcohol

bob's stoRY

This is Bob and he is a huge fan of the many varied alcohols that the UK market has to offer. Once his wine arrives at the warehouse he realises that shipping alcohol requires special handling and is only possible with some of the express couriers which are more expensive.  This additional cost, makes the bottles too expensive for his budget. We'll return them for FREE!

we are hiring

emily's case

Emily loves the beauty brands available in Germany! Top quality and great prices! Sadly, she has never considered the fact that some aerosols, nail varnishes, and perfumes are classified as dangerous goods. This sometimes makes their shipping more expensive. Of course, she is ready to pay the price for some of the packages, but others she wants returned to the retailer. Luckily, she won't have to pay for that!

just give us a go!

12,000+ verified customer reviews are testament to the great service forward2me provides.  They can't all be wrong!!  This is the perfect time to feel the benefits for yourself. 

terms

There are some simple terms to follow if you want to apply for a free return. 

  • This offer only applies to domestic returns at each warehouse.  That means if we receive a package at the German warehouse we will only ship it back to a sender located in Germany.  We will not return for free to a country outside Germany.

  • This offer applies to the original sender or retailer address only.  We will not forward to a different shipping address even in the same country as the warehouse.  This is to prevent fraud which we have found to be prevalent in such situations.

  • Where the retailer provides a shipping label, it is essential that you provide it for us otherwise there is a risk you will not receive the refund from the retailer.

  • This offer only extends to packages for the first three months following registration and it only applies to packages received in the previous 7 days.

  • forward2me can withdraw this offer without further notice.

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frequently asked questions

No. The offer extends to 7 days from the day of receipt of your package. 

Unfortunately this isn't covered by our Free Return to Sender offer.  You will need to arrange it with a courier company.

No.  The offer covers returns from the warehouse to the retailer, not returns from you to the retailer.

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