Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Speakers

UPS Standard Single
Já faz anos que utilizo os serviços da forward2me e nunca fiquei decepcionado, muito pelo contrário. Quando surge alguma situação que precise de algum esclarecimento, eles respondem rapidamente por email. Especialmente recomendado para quem mora em Portugal ou Europa.

perfume 100ml

DHL Express Worldwide
Fast and efficient with superb customer service.

Unknown

DHL Express Worldwide
Fast service, great price. Would use again!

Unknown

DHL Express Worldwide
Hi I ordered a spare part for my car, that I found on a British site. I received it here in Mozambique, and I am very pleased with the service. Thank you for your service.

Box of mouse mats

DHL Economy Select
One Parcel of eight was missdirected, and ofcourse this one I needed fast.. this wasn't happened before but anyway, professionall service need to avoid such problems
forward2me

Response:

Hi,

Many thanks for your further feedback.

I'm sorry that you are unhappy that you have not yet received your parcel, please be assured that we have done all we can to ensure the safe arrival of your package although delayed by the courier and have been in touch on a daily basis to update you. Your parcel is not lost and will be delivered to you soon.

Its disappointing to hear that you are not interested in our combine and repack service, many of our customers do use this service and find it very useful. Not only does the process ensure that your goods are packed together safely for transit, we generally reduce the size of the overall package to help save on costs and provide the customer with maximum value for shipping. Therefore the overall cost of shipping is less rather than more even with the extra fee taken into account.

Kind Regards,
Tracy.
And regarding the fact that my 8 Parcel wasn't repack into one box - I didn't wanted to repack becouse at the cost of 2£/Parcel, you open all my Packages, dispose some packing material, and also some Items get damaged - i get some smashed Items last time - so, repacking is a BIG NO for me!
Sorry, I see that there are more one star reviews - apparently this is not your first time, but hope that bad review will help your stuff to be more carefull next time. Good luck
You remind me to Blonde wich fail driver licence test.
Instructor said to her - YOU FAILED, DIDN'T YOU SEE THAT YOU RAN OVER ONE PEDESTRIANTS??
She replied - and as much as is permitted?

You lost my Parcel wich I needed the most - It's a present for my wife - i orderrd and sent Parcel on time, sorry cant accept your excuses.. you need to be more carefull next time.
Thx
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm pleased to hear that you are happy with our service and that we offer a professional service however its dissapointing to hear that you have provided us with a 1 star rating due to one of the parcels within your shipment being mis-routed by the courier.

We did advise you as soon as the courier notified us of the delay and have kept you updated on a daily basis however we are in the hands of the courier once the parcel has left us. We do find from time to time when multi piece shipments are dispatched, some of the parcels can be separated in transit.

Please be assured this situation has only delayed one of your parcel for a short time and should be delivered to you soon, we will continue to monitor your shipment until delivery.

Going forward you may wish to consider our combine and repack service, with this service we repack your goods together for shipping. Using this service on this occasion may have enabled us to repack your goods into one box which would have avoided one package being separated in transit.

Please don't hesitate to get in touch if you have any further questions relating to your shipment and our Customer Service team will be very happy to assist you.

Kind Regards,
Tracy.

Unknown

DHL Express Worldwide
I am very happy to deal with you. I received my package in record time. I liked dealing with you and it will not be the last.

Item of Clothing

DHL Express Worldwide
Service and support was great. But shipping rate was super expensive
forward2me

Response:

Hi,

Many thanks for your review.

I'm pleased to hear that you are overall happy with our service however you thought the rate of shipping was expensive.

We do work with our couriers on a regular basis to ensure that our customers obtain the maximum value for shipping however please bear in mind that we are offering an overall service and not just a shipping fee.

The cost of shipping includes the full service from the use of the UK address, all the processing and preparation for export costs and any paperwork or customs entries required for export. Customer Service also give full support from the receipt of your package to delivery via a tracked service if required.

Many retailers offer a shipping cost at a loss, this is due to them being able to make their profit on the sale of the goods, we are only offering a service so all our processing costs as well as shipping are included in this price paid on shipping.

I did notice that you had taken advantage of our combine and repack service, where we repack goods as efficiently as possible for shipping, using this service reduced your initial shipping fee be £35. I'm pleased this service was effective for you.

I hope that this all explains what is included in the price paid to forward2me however if you have any other questions please don't hesitate to get in touch at info@forward2me.com and we will be happy to assist you further.

Kind Regards,
Tracy.

Ladies Shoes

DPD Classic
Einfach nur super, schneller Versand , auch Probleme werden sehr schnell bearbeitet.
Sehr hilfreich wie auch unkomplizoert.
Das Portal ist selbst erklärend
forward2me

Response:

Hi,Thank you for the feedback, I'm pleased to hear that you are happy with the service. I hope you don't mind I have translated your response below in english for all our customers to see.Just great, fast shipping, problems are dealt with very quickly.Very helpful as well as uncomplicated.The portal is self-explanatoryWe look forward to helping you ship again soon.Kind Regards,Tracy.

Tablet

UPS Express Saver
Great service. Very fast delivery. Everything is always well packed. Thank you!

Unknown

DHL Express Worldwide
The website didn’t work properly and the payment system failed me. I was asked to respond to emails on my alternate email account which I had to repeatedly point out I wasn’t receiving and therefore couldn’t respond. However, the lady at customer services was helpful
I won’t be using them again.
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm pleased to hear that you were happy with the support customer service provided however sorry that you had a frustrating experience shipping and paying for your goods.

I believe Clara in Customer Service helped with your initial shipping issue however then you experienced a problem making payment.

I see that the initial payment problem was due to you having issues with verifying the payment from your PayPal email address. Due to us experiencing an increase of fraud for payment via PayPal we have had to introduce some additional security measures to this process.

When a payment is made from a paypal account with a different email address than the one registered with us, we do ask the paypal account owner to verify they have initiated the payment by sending an email to the paypal email address.

I'm sorry if you had issues accessing this email and was unable to make payment this way. Please be assured the measures put in place are to protect all parties involved.

I hope this helps explain the problems you faced during your experience with us however hope you will try our services again in the future. The customer service team are there to help where we can to ensure our customer has the best possible experience whilst using our services.

Kind Regards,
Tracy.

Unknown

DHL Express Worldwide
Positive experience.

Car Part

UPS Express Saver
Smooth transaction, lightning quick shipping, excellent packing, highly recommend!!

Unknown

DHL Express Worldwide
Thank you! Great service!

46 ZX Spectrum games

UPS Standard Single
AGAIN a great service with a single "BUT".

All good as usual, but I'd prefer that FORWARD2ME could preserve the boxes of my original items instead of "dumping" them inside the MAIN SINGLE box. Dumped items get open during the transport and some get broken. In some cases, original boxes of items can be preserved to help protect items at no extra space cost, so discarding them and dumping items in the BIG box may not be the best choice.

THANKS for all support and I'm hoping to have an even better service each time!

Unknown

UPS Standard Single
What I can add more here beyond to saying a 5* all around company ? Already used them several times since I found this great company, and could not be more happier!
Clara, Tracy, Chris, and all the other team members are always great and very helpful everytime we need their support :)
Keep up your great work even during those unprecedented times we are all facing.
Best wishes and take care !

Mens Clothing

DHL Express Worldwide
Always the greatest service!

Metal Container

UPS Standard Single
Very good service

Unknown

DHL Express Worldwide
Very fast delivery to Finland.

Unknown

DHL Express Worldwide
Very reasonable price and efficient services

Unknown

DHL Express Worldwide
Wonderful. Great. Excellent. Best.

Unknown

UPS Express Saver
The customer service was good.
But i hope you provide more shipping companies for more choices
Best regards

Unknown

DHL Express Worldwide
I ordered a laptop UK > Croatia. Delivered next day as promised.
No hassle, works like a charm. Thanks everyone for the service.

microphone clip holders pack

DHL Express Worldwide
Your company's prices are high compared to other shipping companies
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm sorry to hear that you are unhappy with the cost of shipping via our services, we do work very hard to ensure our customers receive the best value for our services.

The price paid for shipping includes our full service not only the fee for shipping, we provide you with a free UK address to receive your parcels and do not charge any annual or monthly fee for using our serivces. The cost of accepting, processing, storing, preparation and dispatch of your goods including all export paperwork required for shipping.

Our customer service team offer full support for all tracked services from the receipt of your parcel to delivery and we do not charge any annual or monthly fees for our services.

I hope this information helps explain what the fee charged by forward2me covered however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and they will be very happy to assist you further.

Kind Regards,
Tracy.

Metal Item - metal parts

DHL Express Worldwide
As always, the team helped to organize our shipment, which is always a little tricky due the tools and building materials we tend to order, and make it painless. We have come to trust that items repacked and optimized come protected and on time!

Unknown

DHL Express Worldwide
Good service and people

card

DHL Express Worldwide
expensive shipping for my items, please lower shipping prices

Unknown

DHL Express Worldwide
Highly recommended service - customer service agents always responded promptly to my emails; very easy to use; my three separate shipments were safely received and quickly shipped out.
Will definitely use again.

Foodstuffs - baby porridge

DHL Express Worldwide
Excellent customer service, got my package within 3 days from Uk to USA

video door bell

DHL Express Worldwide
Prices are so high

Unknown

DHL Express Worldwide
very good service

Book

DHL Express Worldwide
Worth every penny!

leather case

DHL Express Worldwide
Compared to your counterpart, MYUS.com, your service was excellent. You promptly answered my queries relating to the package, and you efficiently, speedily and professionally handled my package when it arrived at your Guernsey warehouse. The package was received by me with the original packaging from the merchant, and more importantly, you did not break the seal of the box of the electronic device that was shipped to me. The device was received by me with the seal of the original packaging intact and the device had no damage. Please can you keep up this good service. The whole process was pretty seamless.

Unknown

DHL Economy Select
Very good service, timely delivery.

Unknown

DHL Express Worldwide
Very nice great

Mens Shirt

DHL Express Worldwide
Too bad they lost my shipment
forward2me

Response:

Hi,

we're sorry to hear that there is an issue with your shipment.

The records that that DHL have delivered all 5 packages of shipment 16013090053231401 on the 2nd October and was signed for by yourself.

If this is not the case please can you contact our customer service team so we can start an investigation with DHL.

Kind regards.

Chris.

Unknown

UPS Express Saver
Very responsive to queries and extremely helpful.

Smartwatch

UPS Express Saver
Great and fast service !!! I suggest it !!

Unknown

DHL Economy Select
Great experience

Item of Clothing

DHL Express Worldwide
It worked exactly as they said it would. Every step of the process was perfect. I'll use the service again

Unknown

DHL Express Worldwide
梱包状態も良く、安全に素早く届きました。
送料がもう少し安いとさらに良いかと思います。

Box of Foodstuffs

DHL Economy Select
Servizio veloce ed accurato

Dress

DHL Express Worldwide
Good service

Unknown

DHL Express Worldwide
I had some problems with a MSDS document that it should accompany the parcel and the staff of forward2me did their best to solve the problem even though the manufacturer and retailer didn't help at all.
In the end thanks to forward2me i received my parcel safe and sound.

Thank you!!

Unknown

DHL Express Worldwide
Good servis

Item of Clothing

UPS Express Saver
Speedy and good answer, thanks!

Mens Shirt

DHL Economy Select
The service was excellent as usual.

Car Part - headlight

TNT Express Non-Docs
handled my case like pro.. thanks

Unknown

DHL Express Worldwide
Trusted and reliable. A bit pricey but my stuffs was delivered a week earlier than expected. So overall, excellent service.

Food Spices 100g

DHL Express Worldwide
They could have reduced the size of my parcels, I reckon DHL would have charged me less.

Unknown

UPS Express Saver
I have 2 shipment with forward2me from UK to my home country. Both was arranged successfully with reasonable price. Last shipment was improved with UPS, consider fast vs 1st shipment.

CS team also helpful and response quickly.