Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Otto
13 May 2025
UPS Standard Single
O
All went smooth and customer assistance was very helpful.
Ilse van Breukelen
13 May 2025
FedEx Connect Plus
IVB
Very good!!
Fuda
12 May 2025
FedEx International Economy
F
ドイツの料金が高いのが気になるが、全体的にいいサービスだと思う。
Thank you for your feedback. We're glad to hear you find the service overall satisfactory.
Anonym kund
10 May 2025
UPS Standard Single
AK
Quick, good service!
Thank you for your kind words! We're happy to hear you had a quick and positive experience.
ちか
09 May 2025
FedEx International Priority
�
Thank you❣️✨
Thanks for the 5 star review.
Cameron Todd
09 May 2025
FedEx Connect Plus
CT
Great efficient service.
Many thanks for the 5 star review. 😊
Mark
06 May 2025
FedEx International Priority
M
I have used these guys 4-5 times from both the UK and Germany. Outstanding service, communication, and ease of use! They are the best out there in this sector. I’m using again in the future.
Thank you so much for your kind words and for trusting us with your shipments! We're glad to hear that you've had a great experience with our service.
Customer Satisfaction Team
Customer Satisfaction Team
Cristina Anca Popescu
05 May 2025
FedEx International Priority
CAP
This is a company that exemplifies professionalism and transparency, with impeccable dedication. They respond to any inquiry with remarkable promptness and a high level of commitment.
Thank you so much for your kind words!
Nik Zaibidin Che Abu
05 May 2025
DHL Express Worldwide
NZC
Services are fast and professional.
mansoor alhosani
03 May 2025
FedEx International Economy
MA
I got my package with no damage !!
Awesome! We're so glad to hear your package arrived safely with no damage.
Customer Satisfaction Team
Customer Satisfaction Team
Roman Šoltész
30 April 2025
UPS Standard Single
R�
Easy to manage whole process, easy to navigate, intuitive use
Thank you so much for your feedback! We're glad to hear that you found the process easy to manage, intuitive, and simple to navigate. If there's anything else we can do to improve your experience even further, feel free to let us know!
Alexandra G.
29 April 2025
FedEx Connect Plus
AG
Smooth process
Many thanks for the 5 star review. 😊
Jared Long
26 April 2025
FedEx Connect Plus
JL
I am impressed at how efficient my experience was. I got properly notified on the progress of my purchase and it shipped very quickly. I got my package in just over 1 week and was in good quality. Highly recommend.
Thank you so much for your kind words! We're glad to hear that you had a smooth and efficient experience with us.
Customer Satisfaction Team
Customer Satisfaction Team
Andrés Garita
25 April 2025
FedEx International Economy
AG
Me gustó bastante, soy de Costa rica y llego rápido y super bien
Un poco caro pero vale la pena por el buen servicio
Un poco caro pero vale la pena por el buen servicio
Thank you very much for your feedback! We’re happy to hear that your shipment arrived quickly and in excellent condition.
Customer Satisfaction Team
Customer Satisfaction Team
Jack Duncan
24 April 2025
UPS Express Saver
JD
Sadly, and coincidentally, the first time I don't pay for the extra insurance, Forward2me threw a bunch of metal, Collectible items stacked directly on top of each other, with nothing to protect the items. And I even paid more to have the items "packaged for safety" rather than "savings". Nearly everything is scratched.
Hi Jack,
I’m truly sorry to hear about the condition your items arrived in. It’s completely understandable that you’d be upset, especially after choosing to pay extra for safer packaging.
We’ve reached out to you via email previously to investigate how the damage occurred, but we haven’t received a response yet. If you’re able to provide any additional details or photos, it would help us greatly in resolving the issue and preventing it from happening again.
Thank you for your patience, and we hope to hear from you soon.
Warm regards,
Customer Satisfaction Team
I’m truly sorry to hear about the condition your items arrived in. It’s completely understandable that you’d be upset, especially after choosing to pay extra for safer packaging.
We’ve reached out to you via email previously to investigate how the damage occurred, but we haven’t received a response yet. If you’re able to provide any additional details or photos, it would help us greatly in resolving the issue and preventing it from happening again.
Thank you for your patience, and we hope to hear from you soon.
Warm regards,
Customer Satisfaction Team
juan
24 April 2025
UPS Standard Single
J
Muy fácil de usar y permite controlar en todo momento tu envío hasta que sale hacia España.
Thank you for your positive feedback! We're glad to hear that you found the platform easy to use and that the shipment tracking helped you stay updated throughout the process.
Customer Satifaction Team
Customer Satifaction Team
Danilo Alarcón
24 April 2025
FedEx Connect Plus
DA
Very high prices to bring to Chile, I would not buy again, plus they charge for everything
Thank you so much for taking the time to share your positive feedback with us.
We appreciate your input regarding the shipping costs and additional charges.
I see that you have shipped with FedEx Connect Plus which is the cheapest option we can provide to your shipment from the UK to Chile.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Customer Satisfaction Team
We appreciate your input regarding the shipping costs and additional charges.
I see that you have shipped with FedEx Connect Plus which is the cheapest option we can provide to your shipment from the UK to Chile.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Customer Satisfaction Team
Rsem
22 April 2025
FedEx International Priority
R
The best international shipping company I have dealt with, but I have a suggestion to reduce the shipping price are a little high.
Alexander Grosskord
22 April 2025
UPS Express Saver
AG
Always reliable
Thank you for the 5 star review
Brucha
21 April 2025
FedEx Connect Plus
B
Had a great experience getting a kids outfit from Germany to the UK. It arrived in great condition within a week.
Price is very reasonable, will definitely be using again when needed.
Price is very reasonable, will definitely be using again when needed.
Thank you so much for your lovely feedback! We're glad to hear that the kids outfit arrived safely and that you had a great experience with us.
Customer Satisfaction Team
Customer Satisfaction Team
Ruth Hanna
20 April 2025
FedEx Connect Plus
RH
Easy to use and super fast delivery!
Thank you so much for your kind words! We're glad to hear you found the service easy to use and the delivery super fast that’s exactly what we aim for!
Customer Satifaction Team
Customer Satifaction Team
Jochen
19 April 2025
UPS Standard Single
J
Imported a package from Germany to Belgium. Excellent, fast service with same day pictures of the package and they have very fair shipping rates. Great way to save money when a seller doesnt ship to your country. The only thing you need to be aware of is follow the adress instructions to the letter ! Some countries have stricter policies than others. This is the 3rd time using forward2me (USA and UK) and would highly recommend.
Cailan Sacks
17 April 2025
UPS Express Saver
CS
Shipped on time, exactly as expected. Would use again
Andrew
16 April 2025
DHL Express Worldwide
A
Very fast and helpful customer service
Dan P
16 April 2025
UPS Worldwide Expedited
DP
Used the service to help forward a pretty large/dentable object from Poland to the US. It was a seamless experience! I'd never dealt with customs/duties before but this site was a breeze, and customer service responded VERY fast to my questions. Package arrived unharmed and even cheaper than I expected given the size. Will absolutely use again for any import needs!
Johannski
16 April 2025
FedEx Connect Plus
J
I was able to get a rare motherboard from an independent seller that was somewhat reluctant to ship over seas. Forward2me seems to require repackaging things they ship, sure enough they secured and padded the board very well. The process of registering and using the forwarding address was surprisingly very straight forward; everything required very little work on my end. Despite the service having a rather premium price in the end I was not disappointed. Thank you Forward2me team! Veldig bra!
Thank you so much for your kind feedback!
We’re really glad to hear the process was smooth and that your rare motherboard arrived safely and well protected. Our team works hard to ensure secure packaging, especially for delicate and valuable items like yours. It’s great to know the forwarding experience met your expectations even with the premium cost, we’re happy it felt worth it!
Customer Satifaction Team
We’re really glad to hear the process was smooth and that your rare motherboard arrived safely and well protected. Our team works hard to ensure secure packaging, especially for delicate and valuable items like yours. It’s great to know the forwarding experience met your expectations even with the premium cost, we’re happy it felt worth it!
Customer Satifaction Team
William
15 April 2025
FedEx Connect Plus
W
Item was missing from my shipment. The seller assured me it was included in its shipment to Forward2me and I believe them based on the item and the seller. The item was probably lost or stolen at the Forward2me facility but I was told they don't have it. I'm out for the cost of the item without any recourse. Poor experience.
Thank you for reaching out, and I'm very sorry to hear about your experience.
We understand how frustrating it must be when an item goes missing. Please know that we take these matters seriously, and all parcels are handled with care and logged thoroughly upon arrival at our facility.
Our team is going to reach out to you.
Customer Satisfaction Team
We understand how frustrating it must be when an item goes missing. Please know that we take these matters seriously, and all parcels are handled with care and logged thoroughly upon arrival at our facility.
Our team is going to reach out to you.
Customer Satisfaction Team
Daniel Blubaugh
09 April 2025
UPS Worldwide Expedited
DB
The process was pretty straightforward, and the communication was great. The only thing was the shipping price, which, in my opinion, was a little crazy for what I ordered and the size and weight of the package.
We're really glad to hear the process went smoothly and that you were happy with the communication. Your input helps us improve, and we truly value your business.
Customer Satifaction Team
Customer Satifaction Team
Philipp
09 April 2025
UPS Standard Single
P
Best Service Worldwide!
fast and Secure shipping everytime
fast and Secure shipping everytime
Many thanks for the 5 star review. 😊
Agnes
08 April 2025
FedEx Connect Plus
A
Excellent ! Fast transfer, great communication.
Many thanks for the 5 star review. 😊
Essam Albalawi
08 April 2025
FedEx International Priority
EA
Bad customer service, expensive shipping, delay ,, lose boxes
Thank you for your feedback. We're very sorry to hear about your experience and truly regret any inconvenience caused by delays, high shipping costs, or issues with your shipment.
I believe our team is already working on your current concerns.
Customer Satisfaction Team
I believe our team is already working on your current concerns.
Customer Satisfaction Team
Dion Papas
13 March 2025
UPS Standard Single
DP
Poor communication, lack of information provided leading to excessive charges
Thank you for your feedback! We’re committed to improving our response times and communication to serve you better.
We noticed that you ship 3 shipment separately. We recommend requesting consolidation or combine and repack, when possible or scheduling shipments on a weekly basis to reduce the number of separate shipments. However, please note that duties and taxes are determined by customs regulations, and we do not have control over these charges. We always advise checking your local customs guidelines for an estimate of potential costs.
Many thanks,
Customer Satisfaction Team
We noticed that you ship 3 shipment separately. We recommend requesting consolidation or combine and repack, when possible or scheduling shipments on a weekly basis to reduce the number of separate shipments. However, please note that duties and taxes are determined by customs regulations, and we do not have control over these charges. We always advise checking your local customs guidelines for an estimate of potential costs.
Many thanks,
Customer Satisfaction Team
Ian Collins
05 March 2025
FedEx International Economy
IC
On time packing and delivery.
Many thanks for the 4 star review. 😊
Leila Diveley
01 March 2025
FedEx Connect Plus
LD
forward2me was amazing!
support was incredibly helpful, and i definitely messaged them every step of the way as this was my first time using any service like this. shipping was fast & reasonably priced. i will definitely use this service again!
support was incredibly helpful, and i definitely messaged them every step of the way as this was my first time using any service like this. shipping was fast & reasonably priced. i will definitely use this service again!
Many thanks for the 5 star review. 😊
Aleksandr Demin
28 February 2025
FedEx Connect Plus
AD
The delivery was fast, the packaging was not damaged, and the order status was updated in a timely manner. I recommend it!
Thank you for your kind words! 😊
Mauro Alberti
27 February 2025
UPS Standard Single
MA
Effective service, efficient online web system and deliveries
Blackwood Design
27 February 2025
FedEx Connect Plus
BD
Perfect will definitely use again.
Many thanks for the 5 star review. 😊
Michelle Michiels
26 February 2025
FedEx Connect Plus
MM
Very explanatory! Great customer service in case you do have question! Truly trustworthy!
Many thanks for the 5 star review. 😊
Abel Jesus
20 February 2025
UPS Express Saver
AJ
Never fail to meet my expectations for delivering products from Japan. If there’s an issue between delivery and them they take care of it quickly and notify me
Thank you for your kind words! We're glad to hear that we consistently meet your expectations for delivering products from Japan. Ensuring smooth deliveries and keeping you informed is our top priority. We appreciate your support and look forward to serving you again!
Customer Satisfaction Team
Customer Satisfaction Team
Kunde
19 February 2025
UPS Standard Single
K
Worked fast and as expected. UPS was a desaster but that's not Forward2me's fault.
Many thanks for the 5 star review. 😊
Brian Dearolf
16 February 2025
FedEx International Priority
BD
Great first experience. The process was easy to set up and everything went exactly as it should. Notifications of parcel progress were received promptly. The package arrived at final destination quickly and was well packed/protected for international shipment. Excellent service. Definitely recommend.
We’re so happy to hear that you had a great first experience with us! It’s wonderful to know that everything went smoothly, from setup to delivery. We appreciate your kind words about our service, packaging, and notifications.
Customer Satisfaction Team
Customer Satisfaction Team
A.J
16 February 2025
UPS Standard Single
A
Excellent service and very fast !
Many thanks for the 5 star review. 😊
Bernard
15 February 2025
FedEx Connect Plus
B
This is a top class company. The website is fairly intuitive with lots of backup should you make a mistake.There are a lot of delivery options so you can choose what’s best for you.I would strongly recommend that you use the available trial run before your package leaves the retailer as it will give you the confidence to navigate the process to completion when they email you to say your package has arrived.
Many thanks for the 5 star review. 😊
Francis
15 February 2025
FedEx International Priority
F
Service is good, communication and professionalism. Great packaging also🙂.
Thank you for your kind words! We're glad you had a great experience with our service, communication, and packaging. We appreciate your support! 😊
Customer Satisfaction Team
Customer Satisfaction Team
Cornelie de Klerk
14 February 2025
UPS Standard Single
CDK
Very fast delivery. Customer service was great. I will certainly ship with Forward2me again.
Many thanks for the 5 star review. 😊
ling
14 February 2025
FedEx International Priority
L
The item arrived faster and more securely than I expected.
We're so glad to hear that your item arrived quickly and securely! Thank you for your feedback—we appreciate your support! 😊📦🚀
Customer Satisfaction Team
Customer Satisfaction Team
Ashlee
13 February 2025
FedEx Connect Plus
A
Super helpful instructions on how to fill out customs paperwork for the US; thank you so much, will definitely import again using your service!
You're very welcome! We're glad our instructions made the process easier for you. 😊 Thank you for your trust, and we look forward to helping you with future imports! 🚀📦
Customer Satisfaction Team
Customer Satisfaction Team
cc
12 February 2025
FedEx Connect Plus
C
Fast, efficient, life-saver!
Thank you! We're happy to hear that! 😊🚀 Always here to help!
Customer Satisfaction Team
Customer Satisfaction Team
G.A
11 February 2025
FedEx Connect Plus
G
Amazing 10/10
Thanks for the 5 star review :D
Mel
10 February 2025
FedEx Connect Plus
M
Prompt service. Super easy and parcel was received without any delays or issues. Happy with the service provided!
Thank you so much for your positive feedback! We're happy to hear that your experience was smooth and that the parcel arrived on time without any issues. We're glad you're happy with the service provided, and we look forward to assisting you again in the future!