customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
nick light
03 June 2023
DHL Express Worldwide
NL
Christophe De Cock
03 June 2023
FedEx Connect Plus
CDC
Easy to setup, a little confusing at first use, but after that, very easy to use. Good service, great communication.
Matthew
01 June 2023
FedEx Connect Plus
M
They got my packages to me in good condition. The system was mostly intuitive, even if the site design felt a little clunky at times.
Christopher Bailey
31 May 2023
DHL Express Worldwide
CB
Good customer service and timely responses to inquiries. My first and only order to date unfortunately had a bit of a mix up. Throughout the process, customer service was helpful and ultimately fixed the problem.
Patrick Weißer
31 May 2023
DPD Classic
PW
perfect service - quick and friendly!
Chinua Moore
24 May 2023
UPS Express Saver
CM
Customer service was excellent as usual however unlike previous occasions I was not able to choose which shipping company I wanted. The service from the shipper chosen was very poor and a little expensive. Hope I'm able a to choose who I want to ship with in the future
Erica V
20 May 2023
FedEx International Priority
EV
Forward2me is an awesome and much needed company! They offered exactly what the public needs, an ability to ship items from other countries that do not offer shipping to the USA. Forward2me offers a whole array of options to safely transport what I order overseas, regardless of the weight or size of the item. I am very pleased with how my first experience was with them, I will DEFINITELY be shipping with them again. :) Very happy customer!
Erin B
17 May 2023
DHL Express Worldwide
EB
Great!!!!!!
kazuma
17 May 2023
DHL Express Worldwide
K
There are many Japanese people around us who use forward2me, and it is very useful especially for purchasing EU-only products.
Also, the operators are very kind, and even if you are not good at English, you can get a satisfactory answer with translation software.
I will continue to use forward2me as it is very convenient!
Also, the operators are very kind, and even if you are not good at English, you can get a satisfactory answer with translation software.
I will continue to use forward2me as it is very convenient!
John Roberts
16 May 2023
FedEx Connect Plus
JR
This is the 2nd time I’ve used this service and I am quite pleased at how quickly I received my deliveries, which were in perfect condition too!
Renel Parkes
16 May 2023
DHL Express Worldwide
RP
Very Timely and love to fact that the item is photographed wen received
Michael Zacharia
14 May 2023
FedEx Connect Plus
MZ
For whatever reason, they had to repackage the item. This took several days. Then when it was ready to ship, it cost an additional $85 to ship. I don’t think I’ve paid that much for shipping ever. The cost to ship to them from Europe (Poland) was only about $35. Huh??? Either they are massively profiting off shipping costs or there’s something really off about the rates they are getting.
AY
13 May 2023
FedEx Connect Plus
A
Great, as always!
Julian Tatang
12 May 2023
DHL Express Worldwide
JT
Excellent service and fast but very expensive and there was no cheaper option offered.
Shipping out a T-shirt and a hand towel (small & light), cost me 7,196 Yen (A$78).
I would only recommend it for something urgent or vital.
Shipping out a T-shirt and a hand towel (small & light), cost me 7,196 Yen (A$78).
I would only recommend it for something urgent or vital.
Hi Julian.
Thanks for the feedback
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
Since you have not taken advantage of our Price Match and Free Return to Sender options yet, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
Thanks for the feedback
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
Since you have not taken advantage of our Price Match and Free Return to Sender options yet, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
Amelia Cantwell
11 May 2023
FedEx Connect Plus
AC
They are efficient and fast. I've ordered from them twice and had no problems.
HSLU Design & Kunst
11 May 2023
UPS Standard Single
HD&
Fast and good handling
Secret Agent
11 May 2023
FedEx International Economy
SA
It's my third time using the service and I can highly recommended. Just beware for the packing time may be long :)
Hi there.
Thanks for the feedback.
The time that is stated from your account when you request combine and repack shows up to 48 hours or 2 business days for completion. This is the maximum time frame we need to complete a repack request especially during our peak business times. However our UK team are currently completing most repack requests within 24 hours. All repack requests should not take any longer than 48 hours.
I hope this helps you further
Kind Regards
Hayley
Thanks for the feedback.
The time that is stated from your account when you request combine and repack shows up to 48 hours or 2 business days for completion. This is the maximum time frame we need to complete a repack request especially during our peak business times. However our UK team are currently completing most repack requests within 24 hours. All repack requests should not take any longer than 48 hours.
I hope this helps you further
Kind Regards
Hayley
Hosam
05 May 2023
DHL Express Worldwide
H
good and reliable service .. on the expensive side and could be a little faster..
West Coast What
25 April 2023
DHL Express Worldwide
WCW
Great service. Fair pricing.
Yocabel Hayford
21 April 2023
FedEx Connect Plus
YH
Great shipping and smooth shipping from the UK to Sweden. I like the services
Ricardo Navarro
18 April 2023
FedEx Connect Plus
RN
Incredible job forwarding from the UK to the USA.
M.
13 April 2023
DHL Express Worldwide
M
Would highly recommend for anyone needing forwarding service from UK to US. That’s what I used it for and it worked very well.
Mat Tracey
13 April 2023
FedEx International Priority
MT
My item arrived safe and quicker than advised. Thumbs up for that. But I do have to say I think the shipping cost is a little high…. I would use again though when in a pinch.
Maria L
13 April 2023
DHL Express Worldwide
ML
I was very impressed with the speed and courteous manner in which I was treated and will continue with their service! Thank you
Chris G
13 April 2023
DHL Express Worldwide
CG
This was my first time using a forwarding service from Japan and I can't fault the experience. It was easy to understand what to do, the Forward2Me website was easy to use, the price reasonable all things considered, and my item arrived in perfect condition, quicker than I expected. Will definitely use this service again.
Ralph T
13 April 2023
FedEx Connect Plus
RT
Quick and competent conversations with the support team.
Reasonable pricing.
Fast delivery.
All what is needed.
I switched from another forwarder who was the opposite. Now, I will continue using Forward2me service! Good job, guys!
Reasonable pricing.
Fast delivery.
All what is needed.
I switched from another forwarder who was the opposite. Now, I will continue using Forward2me service! Good job, guys!
Matthias T
12 April 2023
UPS Express Saver
MT
I use forward2me for shipping fudge from the uk to europe. There is fast and correct handling of shipments. Will use the service again.
Jonathan
11 April 2023
FedEx Connect Plus
J
The pictures of the packages as they arrived at Forwardtome helped make sure everything was there. Later in the process, Forwardtome knew exactly what was in each package. This made it extremely easy to finish filling in the details. The only issue I had was with the shipping estimate. It showed the shipping, repacking fee, and a massive forwardtome handling charge. Luckily the handling charge never reappeared and everything whent smoothly.
Carlos G
11 April 2023
FedEx Connect Plus
CG
I bought a couple of hats from Austria and I had them to delivered to California. Great way to ship them with a trustworthy company.
Jeff M
11 April 2023
FedEx International Priority
JM
Excellent service and function. It was very worthwhile having the packages condensed into 1 box.
However, please, please, please, create a shipping location where VAT etc does not need to be charged by the UK and European suppliers!
However, please, please, please, create a shipping location where VAT etc does not need to be charged by the UK and European suppliers!
M.C.
11 April 2023
UPS Standard Single
M
work well done
(assistance replies only with canned/pre-recorded responses, but the logistic dept is ok)
(assistance replies only with canned/pre-recorded responses, but the logistic dept is ok)
Duncan G
11 April 2023
DHL Express Worldwide
DG
Ive used Forward2Me many times and cannot fault them, excellent service every time
Brad B
10 April 2023
FedEx Connect Plus
BB
I used Forward2Me to purchase a golf bag not available in the United States. They were very quick with processing the item when they received it, and sent it out to me the next day. It was a little expensive, but the service was high quality. I would recommend them to anyone looking to buy something you are unable to get in your home country.
Alexander Erdie
09 April 2023
DHL Express Worldwide
AE
Excellent communication. I was kept informed of the status of my repackaging on a daily basis.
Dionne D
09 April 2023
FedEx Connect Plus
DD
I had a really negative experience the first time around but that was b/c of a miscommunication at the warehouse.
This second time around? A signfiicantly better experience. Customer support is always brilliant, and I would like to thank Nica for working with me through my many many many messages. :D
This second time around? A signfiicantly better experience. Customer support is always brilliant, and I would like to thank Nica for working with me through my many many many messages. :D
Vignesh m
08 April 2023
FedEx International Economy
VM
Excellent customer support and got my delivery in a reasonable time frame. I was regularly notified on repacking. Importing is an expensive affair, so, it was good to have a service like forward2me handling it. They did make a mistake of mentioning me as a company instead of an individual which caused me some trouble with the customs. No other issues other than that.
Michael Kimmons
08 April 2023
FedEx Connect Plus
MK
Excellent reliable service
Alistair C
08 April 2023
FedEx International Economy
AC
F2M recommended my package should be repacked because the original box was not very strong. I hesitated but confirmed. When the package was arrived I was so pleased. Their new external packing was very strong and secure. Inside the original packing was indeed very weak and not suitable for international shipping. This is caring for their customer and I say thank you.
Pavla R
08 April 2023
DHL Economy Select
PR
I used forward2me twice and will use them in the future as well. The service is great - one can see the status and all available actions on the website. Repacking and shipment can be arranged easily online via the personal profile. In case of any special requests the communication with the customer services is is also very professional. My items arrived very well packed and in perfect condition.
P T
07 April 2023
FedEx International Economy
PT
Got my item, they re-packaged it for me, I think the service is reliable
Victoria Anderson
07 April 2023
DHL Express Worldwide
VA
Easy system to use. I received constant updates, tracking information, and my package in a timely manner. The cost of my product was 2k cheaper internationally so even with the shipping and custom cost I saved a lot of money.
Sandra A
06 April 2023
DHL Express Worldwide
SA
Impressive customer service. First time using this service & all my numerous questions were answered promptly & courteously. I will use this service again & recommend without hesitation. Thank you!
Agila Mohamed
05 April 2023
DHL Express Worldwide
AM
It was great experience with forward 2 me. I received my items so fast and the help I received when I had a problem was so fast and really helpful.
Leon
05 April 2023
FedEx International Economy
L
Great service in helpdesk as well as ease of use on the website, shipment was well-packed, fast shipping.
Pradit K
05 April 2023
FedEx International Economy
PK
Make my shopping lists more easy to get its done. Fast and easy also good support on request.
Yonette H
04 April 2023
DHL Express Worldwide
YH
I have used this service more than 20 times and I have nothing but great experiences. Will continue to use. Excellent customer service
Judith A
04 April 2023
FedEx Connect Plus
JA
This service is easy to use and reliable. Unfortunately the onward shipping charges have become much more expensive.
Hi Judith.
Thanks for the feedback
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
Thanks for the feedback
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
Md Azri H
04 April 2023
FedEx International Economy
MAH
No fuss using the Personal Shopper Service and items delivery as scheduled.
Matthew W
03 April 2023
FedEx Connect Plus
MW
Had 8 items repackaged too save money on shipping to the USA. It saved me a lot of money and arrived in great condition and time. If want too save money then let multiple purchases build up so you can add together. The 30 Days allowed for holding of items before Shipping helps with this
Tianjia L
03 April 2023
DHL Express Worldwide
TL
I didn't know Forward2me usually doesn't ship to UK mainland. Was caught by surprise a bit. It was not very clear to me by just browsing their website. Otherwise all good as usual.
Altogether very happy.