UK Parcel Forwarding from £18.85 to United States of America
Customer Feefo Reviews
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It's so easy to use and allows me to buy packages delivered only to UK and DE, but then forward to different countries. Great service, much recommended, fast (they forwarded the package same day on Friday, and I received it on Monday in Poland, just wow)
Although I faced some delay in the order and it was delayed, I got a refund from the team which was a great overall experience and the communication was helpful.
Response:
Hi,Many thanks for providing us with your feedback on the service forward2me provided you.
I'm so pleased we managed to meet your expectations and look forward to helping you ship again soon.
Kind Regards,
Tracy.
英国から発送依頼を行ってから数日で日本に到着しました。５ヵ所で購入した商品を一括で転送したのですが、１箱にまとめられるわけではなく５個口で転送されました。それでも送料が割高になるわけではないので問題ないです。もしコワレモノを購入された場合であれば、箱の詰め替えサービス(有料)もあるので利用する価値があると思いす。今回は英国にしか発送してもらえない商品を購入することができたので良かったです。もう既に他に購入したい商品を見つけてしまっているので、近いうちに再び利用することになりそうです。
The whole experience went very smoothly. I was able to have an item shipped from the UK to the US without any issues. Just provided the given warehouse address on the order and I was notified by forward2me when it arrived. I paid the shipping and it was sent out quickly. I would definitely use the service again for companies that do not otherwise ship to the US.
I did not expect my package to arrive so quickly and with so much care! Not to mention their great customer service! So happy I used forward2me! Although the pricing was a little high, if you really want your item to come quickly and with ease, I’d recommend this site for purchasing outside the US and shipping to the US.
Shipping fee too expensive. A rip off
Response:
Hi,Many thanks for taking the time to review our services.
I'm sorry to hear that you are unhappy with the price you have paid for shipping however we do feel that we offer good value for money for the service we provide.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that your package although light in weight did have a larger volume so the cost of shipping was calculated on the actual volumetric weight rather than the actual weight. In these instances we do offer a combine and repack service to help reduce the volume of a parcel as much as possible however I see that you did not take advantage of this service on this occasion. Please contact our customer service team if you require further details on this service and we can assist you with the process.
We do work with our couriers on a regular basis to ensure that our customers are provided with the best value for shipping however during the current pandemic all our couriers have added an emergency surcharge which increased the price of shipping for our customers. Due to lack of air freight space this year with the decrease of passenger flights, prices have increased significantly and these surcharges have been put in place to help them cover these increases.
Please also bear in mind the price paid to forward2me is not just for the cost of shipping, we offer a free UK address, we don't charge any annual or monthly fees like many of our competitors, we accept, process, store and prepare your goods for shipping and include the processing of all export paperwork required. We understand some retailers offering shipping at a lower price however they have the advantage that they are covering their costs on the sale of the product, we need to cover all our processing costs within the final price.
I hope this information helps explain how our pricing works however if you have any further questions please don't hesitate to get in touch with our customer service team.
Kind Regards,
Tracy.
Once again, more of the same: EXCELLENT work and customer support / attention.
This time, apart from ALEX (who packed my games in a pleasant way), I'd like to THANK the ENTIRE team of dedicated people at Forward 2 me along these years! Thanks to ALL of you that make this great service possible, especially during these hard times!
I'll be with you for as long as I can, hoping to keep seeing F2Me as the BEST warehouse / shipping company! Again, THANK you so much!
This time, apart from ALEX (who packed my games in a pleasant way), I'd like to THANK the ENTIRE team of dedicated people at Forward 2 me along these years! Thanks to ALL of you that make this great service possible, especially during these hard times!
I'll be with you for as long as I can, hoping to keep seeing F2Me as the BEST warehouse / shipping company! Again, THANK you so much!
I have used Forward2me many times before with excellent service, however this time around, due to an quantity error with the commercial invoice they created, there was a 3 week delay in customs on my package. I did receive a correction invoice very quickly from Forward2me, but they should check the commercial invoice before sending packages.
Response:
Hi,Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service we offer however I'm sorry to hear that you have been inconvenienced due to an error made on our side.
Please be assured that instances like this happen very rarely however from time to time due to human error mistakes do happen. I would like to try to rectify this with you and I will contact you shortly to resolve this for you.
Thank you once again for your feedback and although there has been a small blip in our service I hope you will continue to ship with us going forward.
Kind Regards,
Tracy.
They are very trustworthy, customers service is good, enquires responded on time and politely. However, their website is not the most user friendly. Often does not explain what you need to do and just leave you in dark. Can be very frustrating.
Response:
Hi,Many thanks for your feedback.
I'm really happy to hear that you feel our company is trustworthy and our Customer Service was good although you did find it a little difficult finding your way around our website.
We have been working very hard this year to make improvements on our website to ensure so the functionality is easy and clear to use by our customers, we still have improvements to make and have recently employed for developers to work on improvements.
Your feedback is really important to us and I will contact you shortly via email to ask more information details of the difficulties you faced when using our service.
Take care and I will be in touch soon.
Kind Regards,
Tracy.