UK Parcel Forwarding from £18.85 to United States of America
Customer Feefo Reviews
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Response:
Hi,Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the service we have offered, if you could contact our Customer Service email at info@forward2me.com confirming the issue we will be happy to assist you further?
Kind regards,
Tracy.
Since yesterday am sending several emails. No agent has attended to my email. I have a parcel at the warehouse
Response:
Hi,Many thanks for your feedback.
I'm sorry to hear that you have not received our responses to your emails however I can see that our agent Hayley contacted you at 16.45 pm UK time yesterday however there has been no response to that email.
I see that you have emailed in over night and the agent will be in touch in the next couple of hours.
Please be assured that our aim is to respond to emails within 24 hours and I see that we have met these expectations.
I'm sorry if you have not received the responses as expected, maybe check your spam or junk on your email to ensure that our responses haven't fallen into these files.
Kind regards,
Tracy.
excellent service!
only 4 stars due to lack of shipping options,
While dhl provides more e-commerce international shipping options , there's only the express option on your site.
hope you will add more options in the near future.
only 4 stars due to lack of shipping options,
While dhl provides more e-commerce international shipping options , there's only the express option on your site.
hope you will add more options in the near future.
Response:
Hi,Many thanks for your feedback.
I'm pleased to hear that you are happy with the service and will certainly take on board your comments.
We are currently looking at a number of budget shipping options and hope to offer more courier options in the coming months.
Kind regards,
Tracy.
Well i wish i knew that you will distrbute my shipments into multi pices and i will have to contact FedEx sevreal times waiting them to ship it to me for 2 months.
Response:
Hi,Many thanks for your feedback.
I'm really sorry to hear that your shipment has taken so long to be delivered by Fedex, this must have been very frustrating for you. Please be assured that we will look into this with fedex and will be in touch once we have a response from Fedex.
With regards to the shipping of your goods as a multi-piece shipment I can see that you did have contact with one of our Customer Service agents before you shipped the goods and she did advise you that the best option on this occasion was to ship as a multi-piece shipment. Please get in touch with our customer service team if you are ever unsure of the process when shipping and they will be happy to guide you further.
Kind regards,
Tracy.
No Royal Mail option available, couriers only, very expensive
Response:
Hi,Many thanks for your feedback.
I'm sorry that we weren't able to offer your preferred option for shipping, due to covid restrictions many of the budget services aren't currently viable so they have been temporarily removed from our site.
Hopefully over the next few months restrictions will lessen worldwide and the budget services will become available again so we re-instate these type of services.
Kind regards,
Tracy.
Parcel got here very quickly, cannot fault the service itself. The cost on the other hand means forward2me is a last resort.
Response:
Hi,Many thanks for your feedback.
I'm pleased to hear that you are happy with the service forward2me offered however you have found the price for shipping costly.
I see that you shipped a single small item on this occasion, many of our customers look to make multiple purchases, take advantage of the 30 days free storage and opt for the combine and repack service to repack everything together to ensure that they obtain the maximum value for shipping.
I hope you will consider this option in the future and you decide to use our service again in the future.
Kind regards,
Tracy.
I was so surprised at the convenience of this services. I was nervous to use a package forwarding service for an expensive parcel but Forward to me was extremely communicative throughout the process and my package arrived quicker than I ever expected.
Le service est horriblement cher ! Proposer des livraisons DHL à minimum 35€ pour livrer un jeu ps4 est abusif. D’autant plus que DHL refacture ensuite des frais de douanes qui inclus le coût du transporteur dans le coût de l’objet. Si j’avais su que ça coûterait aussi cher, je n’aurai jamais pris ce service. À titre de comparaison, c’est 3 à 4 fois plus chère que des proxy shopper pour le Japon.
Fik sendt stor pakke fra UK til Danmark efter Brexit. Forward2me klarede alt bøvlet med toldpapirerne. Kan klart anbefale dem:-)
Forward2me handlet my oversized parcel. It was shipped from the UK to Denmark after Brexit. Forward2me did all the Customs export papers.
I can highly recommend the company:-)
Forward2me handlet my oversized parcel. It was shipped from the UK to Denmark after Brexit. Forward2me did all the Customs export papers.
I can highly recommend the company:-)
FedEx International Priority
11 June 2021Item of Foodstuff - box of biscuits
FedEx International Priority
It waz good delivery time but very expensive one I don’t think i will use your service again unless you have an economic delivery that is cheaper in the future , you dont buy box of biscuits for 24 pounds and ship it for 55 pounds 😓
I received prompt notification when the items were delivered to the warehouse. I was offered the option of shipping everything in their original packaging, meaning multiple boxes and a higher shipping charge, or Forward2Me could repack my items into just one box (for a small fee), therefore cutting my shipping costs in half. Obviously, I went with the latter option! The items arrived well-packaged and in great condition. Everything went quickly and smoothly.
It seems to me that they provide a good and efficient service, but as input for improvement it is necessary that when the product is received, they include photos of the package, that would help a lot, companies like shipito do it and it is a great contribution.