customer reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.5 5

5
26.651357557747%
4
2.8434418478995%
3
1.3035255977306%
2
0.83749831149534%
1
2.1342698905849%
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United States of America
DHL Express Worldwide
SR
Fast shipping, great service, highly recommended A+++
Seychelles
DHL Express Worldwide
MJ
Despite the DHL fee is a bit steep the parcel is quick to arrive
United States of America
DHL Express Worldwide
MD
I definitely struggled a bit with the website and getting the invoice in (now know how to make an email into a pdf) so that's good! I definitely would recommend this site if you live outside of the UK. It definitely worked for me and the clothing came quickly from them once it was sent. They have good communication skills and are very helpful to getting you through the system. They are very reliable and for real so don't hesitate to use them. Good luck!
Trinidad and Tobago
FedEx International Economy
PP
From start to finish my transactions were smooth ones. I did both the personal shopper service and having items delivered to my freight forward address, and both were quick, efficient and no problems. The price to ship to my country was not high as expected. I did business with another popular courier and Forward2me was way better than them, so sorry I did not stumble upon this company first.
Their site is easy to maneuver and they do their best to inform you of what is happening via email every step of the way.
I look forward to doing business again with them.
United States of America
DHL Express Worldwide
GK
Customer Service Representative was very helpful, kind and did not give up until I was able to understand which box to hit and how to fill it in. Not to many people do this any more. Good Customer Service Representative.
United States of America
FedEx Connect
JB
Forward2me made it very easy for me to purchase items located in the UK, which otherwise I could not have acquired. I appreciate the service. It's quick, simple and gets the job done.
Switzerland
DHL Express Worldwide
M
I was a bit skeptical on using such a forwarding site... But the service was excellent! I got my goods really fast! Thank you so much!
Saudi Arabia
DHL Express Worldwide
AA
A very excellent company for collecting shipments and re-sending them to your country around the world. Their advantages are many and the most important, in my opinion, is:-
1- excellent handling
2- Quick response
3- they give you addresses in different countries.
From long experience, I recommend them

شركة ممتازة جدا لتجميع الشحنات واعادة ارسالها لدولتك حول العالم. ميزاتهم كثيره و الاهم بنظري
1- التعامل الممتاز
2- سرعة الرد
3- يعطونك عناوين في بلدان مختلفة
من تجربه مطوله انصح فيهم
Canada
FedEx International Economy
BK
Great, highly recommend. If you need to get items and they will not ship to you directly because you live in another country that they do not ship to, this is you solution!
Australia
FedEx International Priority
T
Overpriced with actual shipping cost not matching initial quote.
forward2me
Hi Tim

At forward2me, we have always been transparent about our pricing. We are also committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.

If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.

Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)

You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)

If you need further assistance with your refund request, please contact our Customer Experience team.

Kind Regards

Hayley
Portugal
DHL Express Worldwide
RG
I'm a long-time customer, and forward2me really excels in what they do. I rarely leave a review about a post-purchase experience on a website, but this time I felt compelled to do it because these days it's not too often that we get the level of service that they provide. I'm just used their service to buy a print in Japan and we got the package in less than a week. Hard to believe but that's what they did. Highly recommended.
Australia
DHL Express Worldwide
MG
Effecient and responsive service. Would use again!
United States of America
DHL Express Worldwide
JH
Perfect for forwarding any UK packages to the USA, whether the seller does not offer international shipping, or if you'd rather use DHL for example and the seller only ships via Royal Mail, you can ship via Royal Mail to Forward2me and then have Forward2me ship again via DHL.
Netherlands
DHL Express Worldwide
WG
Yet again, a very smooth experience and fantastic communication. After running in to abit of a complication one of the customer support staff was extremely helpful and patient with me and my questions. Package arrived fantastically packed to keep my glass ornament safe and sound. It's safe to say forward2me will be seeing a lot more of me in the future =].
Australia
DHL Express Worldwide
WK
The postage was quick the customer care team very helpful. The forward postage cost was very expensive and I wasn't given any indication of postage cost beforehand however without the service I would not have been able to buy my item
Czech Republic
UPS Standard Single
SL
Best forwarded from UK and Germany in terms of prices and executions.
United States of America
FedEx Connect
SC
Our shipments came in exactly as we wished with everything in perfect condition. After placing our order we expected to wait a while for everything to arrive but we did not have to wait long at all. Within only a couple weeks our forwarded product showed up.
Canada
UPS Express Saver
VC
I used their services to order a mathmos lava lamp in Canada and although you have to expect it to get repackaged and pay about 150$ CAD in shipping, they are fast to proceed your item and ship it upon arrival at their warehouse and I received it in 3 days.
Australia
DHL Express Worldwide
SS
Shipping is way to expensive and only offers 2 of the most expensive options. I asked if there was a cheaper shipping company which I could use (which I’ve used with other forward shipping companies) but I was told no and had 2 options only.
United States of America
DHL Express Worldwide
CD
So far so good. Service has been great and delivery time has been exceptional. Definitely feel safe using this service.
United States of America
DHL Express Worldwide
VP
Very helpful service, however response timing was quite long and in the middle hours of the night
South Africa
DHL Express Worldwide
MC
The mobile version of the website works a little different to the desktop version, could only apply certain functions on Mobile. Apart from that everything else went super smooth. Thanks for the awesome service
United States of America
UPS Express Saver
EWB
Unitl 2021 I had entirely positive experience with Forward2Me. Subsequently, I have found their service to mediocre and have encountered myriad service issues.
United States of America
UPS Economy
AE
Excellent shipping! The Forward2me was easy to use for packages that I need to forward from the UK to the US. They are very transparent and tell you how many orders are in front of you. It ws required to repackage my orders but this saved me money because it came in a smaller package. I would recommend them to anyone.
Netherlands
DHL Economy Select
DT
Easy and efficient service to use. Especially impressed with how they quickly combined 4 parcels into one and dispatched them.
Iceland
FedEx International Economy
AB
The Forward2me customer service is excellent and the website easy to navigate.
I have only one complaint: Even when I have chosen the better repacking & consolidating option, the clothes in my orders have been wrinkled together and used as stuffing in the box. I would appreciate if the clothes were packed more carefully -perhaps rolled up, so that I do not have to take them to the cleaners for pressing upon arrival.
Japan
FedEx International Economy
HY
I used it for the first time.
Easy to understand, simple operation, easy to use.
United States of America
UPS Express Saver
KH
Had a great overall experience and would use the service again!
Portugal
DHL Express Worldwide
C
The price is a bit too high. It took quite a while to repack and send. The service is very interesting.
forward2me
Hi Carlos.
Thanks for the feedback.
Are you aware that we offer a price match guarantee?
If you can find a cheaper carrier service through another forwarding company we'll refund the difference.
Please contact our customer experience team from info@forward2me.com for more details or check out the page from our website.https://www.forward2me.com/price-match-guarantee/
You only selected combine and repack for your package on 16th December. This was 27 days after the package first arrived at the facility. We completed the repack in less than 24 hours. You paid for shipping at 16:30 on the evening of Tuesday 20th December and DHL collected your shipment on Wednesday 21st December.
I feel forward2me and DHL did an outstanding job with your shipment however, if you see anything specific in our processes that you feel could be improved, please do let us know.

Kind Regards
Hayley
United States of America
DHL Express Worldwide
BE
I was surprised at how easy it is to use this service. Also, customer service is very responsive.
Seychelles
FedEx International Economy
NA
Fast shipping...fast response
Switzerland
DHL Economy Select
KS
All super smooth, quick service, reasonable price.
United States of America
FedEx Connect
LM
Have used forward2me's services three times now and have found them to be super quick with turnaround and responsible with packing my items. Highly recommend them for shipping.
United States of America
DHL Express Worldwide
BT
Status updates were efficient and everything arrived timely and undamaged.

However, fees were much higher than estimated due to insurance and would be good to show this in the cost estimator with clear explanation of what the carriers included coverage actually is to help decide. Insurance is also more expensive than it would be buying direct from the carrier.
United States of America
FedEx Connect
CS
This was my first time using f2m and it was very easy to use. I was able to order and receive my package very quickly. Will definitely use them from now on.
Australia
FedEx International Priority
GR
I have used Forward2Me since 2014. I have shipped 83 parcels from the UK to Australia. Forward2Me is a very good service. Reasonable prices, reliable and customer-oriented. Big tick.
United States of America
FedEx International Priority
JL
Super fast shipping - able to get item to the USA from UK company. Worked perfectly!
Israel
FedEx International Economy
NS
Incredible service, fast and easy. Highly recommended
United States of America
UPS Express Saver
NK
The process went exactly as described on the website. I had my package three days after it arrived at Forward2me, awesome.
United States of America
UPS Economy
J
Quick processing even during a busy time. Great job.
Germany
DPD Classic
RH
I didn't know about this service before a dealer from England gave me this tip. Since then I've only used Forward2me for my orders in the UK, and so far I'm very satisfied.
United States of America
DHL Express Worldwide
WR
Everything went smooth even though I had a mistake with the shipping address. Only thing was when they repacked my item, they didn't include the original box when they shipped my item. It was my first time using their service and didn't know about that repacking process. Would definitely use this service again in the future.
Switzerland
DHL Express Worldwide
BC
Good communication. I had non prescription medication in my parcel and this was restricted as some countries don't allow this. I was impressed as some shopping companies would have had a black and white policy regardless of the country but these spoke to me and I confirmed it was allowed to ship hayfever tablets and it quickly went ahead.

I've used them a couple of times now and I have been impressed. 5*****
Finland
DHL Economy Select
PS
Good service, package was good. Product was delivered with out damages.
Seychelles
FedEx International Economy
SM
Very small packet cost a bit too much for shipping. There should be more option on shipment also I have only FedEx option.
Gibraltar
DHL Economy Select
FT
I have used this service several times and they do not disappoint. Their service is fast and trustworthy.
United Kingdom
DHL Domestic Express
JD
Great service and most important great customer support. Will use again.
United States of America
FedEx International Priority
JW
Excellent service. Will use again. Notifications and simplification of the process is top-notch.
United States of America
FedEx International Priority
XC
Been using them for a while and never had any issues. Thank you!
Australia
FedEx International Priority
SD
Helpful customer service. Good response turnaround times. Good postage options. Package arrived as expected. Overall forward2me were very easy to deal with.