UK Parcel Forwarding from £18.85 to United States of America 
Customer Feefo Reviews
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As usual the high shipping cost that makes me give 2-star. I would have given 1 star or zero if not because of the customer service. I still believe this company can ship at a much lower price. My previous parcel forwarding company can ship items at around half this company shipping cost and with the extras (parcel consolidation, photos, repackage) at no cost.
Block me from accessing my account without no reason , then keep sending me promos into my email......poor
Response:
Hi,I'm sorry to hear that you feel you needed to leave this review however we have received information relating to potential fraud on your account.We do take fraud very seriously at forward2me and when there is a report received of this manner we have a responsibility to take action.We have been in touch to ask you for proof of payment for the goods received to your address however there has been no response so we had no choice than to close off your account until proof of ownership of these goods has been established.I do apologise that you have been receiving promo emails, I have reported this to the marketing team and going forward you should not receive any communication of this nature.Many thanks,Regards,Tracy.
Should have cheaper methods of shipping
Response:
Hi,Many thanks for taking the time to review our services however I'm disappointed to hear that you are unhappy with the choices we offer for shipping and would prefer a more cheaper method.We do pride ourselves on offering a premium door to door courier service however for small low value parcels we do offer a budget untracked service for very low value items.I see that the item you shipped was quite light however shipping fees are generally calculated on the amount of space the shipment takes up rather than the actual weight. This is called the volumetric weight.We do find that many retailers shipping within the UK ship goods in much larger packaging than necessary as shipping within the UK is mainly based on the actual weight of the package rather than the volumetric weight.For this reason we offer our combine and repack service so we can look to reduce the overall size of the package and therefore save on shipping costs. This then provides our customers with maximum value for shipping.Please contact our Customer Services at info@forward2me.com if you require any further information about this service.Shipping fees do also include our services, this includes the use of the address, the acceptance and processing of the parcel, storage whilst the goods are with us and any export documenation required for shipping.I hope this information helps going forward however please contact us at any time if you have further questions.Kind Regards,Tracy.
You charge twice as much as others and process was difficult as hell
Response:
Hi,I'm really sorry to hear that you experienced issues with processing your shipment and that the cost of shipping was more than you would expect.I have just contacted you by email to see if you can provide us with some more details so we can look to help with the issues you experienced and the process easier going forward also check if there is anything we can recommend for you to make shipping more cost effective.I look forward to receiving your response so I can assist you further.Kind Regards,Tracy.John-Jaques Rossouw
15 October 2019DRL Headlight - Dynamic Flowing Indicators VW T5.1
TNT Economy Express
Customer Service is good. Response times are good. Service rendered is good. Shipping costs are truly extremely expensive.
Response:
Hi,Many thanks for your review.I'm really pleased to hear that you are happy with the Customer Service team however the cost of shipping is much higher than you anticipated.I see that you are shipping some large heavy items and have sent them via a courier service which has incurred oversized charges. Going forward if you are looking to ship these type of items on a regular basis it may be more cost effective for you to look at a sea freight option, this may take a little longer than the courier services however if you are happy with a slower service this may be an option for you.Please contact our Customer Services team if you are interested in shipping in this way at info@forward2me.com and we will be happy to provide you with further information on this service.Kind Regards,Tracy.
It's frustrating to have to ask every single time for pictures of the quality of the item so that I can make an informed decision as to whether or not to keep or discard the item. Then when I do get pictures, much of the time they are different to what I asked for, or blurry, or do not answer the question I've asked. Yet I'm charged for them anyway.
Response:
Hi,Many thanks for taking the time to bring this issue to our attention, we are always looking of ways to improve our services.I will contact you by email shortly to find out further details and how we can make the process better so you are provided with the information you require.I look forward to hearing from you soon so we can hopefully resolve everything for you.Kind Regards,Tracy.
Pra melhora so diminuir mais o valor de frete para o brasil
Gosto muito trabalha com impresa de vc mas o frete e muito caro ai pra revender aqui no brasil nao da
Response:
Hi,Many thanks for taking the time to review our service however I'm sorry to hear that shipping to Brazil has cost more than expected.We are continually working with our couriers to obtain the best possible value for shipping to all areas and are always looking for new services to provide our customers with more choice.Please don't hesitate to get in touch with our Customer Service team at info@forward2me.com at any time and we will be happy to check that the services you are choosing are the most cost effective for you.I hope this helps and look forward to hearing from you if we can assist you further.Kind Regards,Tracy.
The some time price of shipping every expensive for small product