Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

DHL Express Worldwide
Great service

Unknown

FedEx International Economy
Repacked the two items well. Both items arrived undamaged within the advised time frame.

Unknown

DHL Express Worldwide
There was a bit of confusion on forward2me end with a technical error and getting my information mixed with someone else’s. But they corrected the error and shipped my package quickly. Will be using again.

Unknown

DHL Express Worldwide
Amazing. Super easy. Super fast. Great first experience

Unknown

DHL Express Worldwide
Too expensive for the length of time taken to receive.

Bottle of Whiskey - 700ml - 51.2%

DHL Economy Select
HAT SUPER FUNKTIONIERT SCHNELLER UND GUTER KONTAKT

Unknown

DHL Economy Select
god service, rask behandling med fleksibilitet. her en følelse at frakten er litt dyr. ikke alle vill sende til norge så da er forword2me helt supert alternativ.

Unknown

FedEx International Economy
迅速・確実・丁寧なサービスで、安心して利用できました。今回は、再梱包も依頼しましたが、しっかりした梱包でした。

Unknown

DHL Express Worldwide
Rapide, efficace et sans soucis.

Unknown

UPS Express Saver
1234556789
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm sorry to hear that you are unhappy with the service we have offered, if you could contact our Customer Service email at info@forward2me.com confirming the issue we will be happy to assist you further?

Kind regards,
Tracy.

Unknown

UPS Standard Single
Aa service. Quick, easy, hassle free

Clip Hair- gift

FedEx International Economy
Since yesterday am sending several emails. No agent has attended to my email. I have a parcel at the warehouse
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm sorry to hear that you have not received our responses to your emails however I can see that our agent Hayley contacted you at 16.45 pm UK time yesterday however there has been no response to that email.

I see that you have emailed in over night and the agent will be in touch in the next couple of hours.

Please be assured that our aim is to respond to emails within 24 hours and I see that we have met these expectations.

I'm sorry if you have not received the responses as expected, maybe check your spam or junk on your email to ensure that our responses haven't fallen into these files.

Kind regards,
Tracy.

Bottle of Whiskey - 700ml 46%

DHL Express Worldwide
forward2meが書いたインボイスに致命的な間違いがあり(webフォームに9個で£647.61と登録したのに、9個で£1942.83と申請された)、税関から余計な税金を徴収されました。 There was fatal mistakes in invoice you wrote. Therefore, I had to pay customs extra cost.

Unknown

FedEx International Priority
very good serves

Unknown

UPS Standard Single
Everything was uncomplicated.

Unknown

DHL Express Worldwide
excellent service!

only 4 stars due to lack of shipping options,
While dhl provides more e-commerce international shipping options , there's only the express option on your site.

hope you will add more options in the near future.
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm pleased to hear that you are happy with the service and will certainly take on board your comments.

We are currently looking at a number of budget shipping options and hope to offer more courier options in the coming months.

Kind regards,
Tracy.

Book

FedEx International Economy
Well i wish i knew that you will distrbute my shipments into multi pices and i will have to contact FedEx sevreal times waiting them to ship it to me for 2 months.
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm really sorry to hear that your shipment has taken so long to be delivered by Fedex, this must have been very frustrating for you. Please be assured that we will look into this with fedex and will be in touch once we have a response from Fedex.

With regards to the shipping of your goods as a multi-piece shipment I can see that you did have contact with one of our Customer Service agents before you shipped the goods and she did advise you that the best option on this occasion was to ship as a multi-piece shipment. Please get in touch with our customer service team if you are ever unsure of the process when shipping and they will be happy to guide you further.

Kind regards,
Tracy.

Unknown

FedEx International Economy
Highly satisfactory. And value for money.

Metal Rings

FedEx International Priority
in the future i hope your company can be ship goods oil or gases

children book set

UPS Express Saver
excellent!

Unknown

DHL Express Worldwide
Absolutely trouble free. Easy to use website and fast onward delivery via DHL whom are able to handle local customs clearance efficiently was probably the highlight.

Unknown

DHL Express Worldwide
迅速で丁寧な対応でした。
大変満足しています。
また利用したいと思います。

Ladies Dress

UPS Express Saver
No Royal Mail option available, couriers only, very expensive
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm sorry that we weren't able to offer your preferred option for shipping, due to covid restrictions many of the budget services aren't currently viable so they have been temporarily removed from our site.

Hopefully over the next few months restrictions will lessen worldwide and the budget services will become available again so we re-instate these type of services.

Kind regards,
Tracy.

Unknown

DHL Express Worldwide
Parcel got here very quickly, cannot fault the service itself. The cost on the other hand means forward2me is a last resort.
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm pleased to hear that you are happy with the service forward2me offered however you have found the price for shipping costly.

I see that you shipped a single small item on this occasion, many of our customers look to make multiple purchases, take advantage of the 30 days free storage and opt for the combine and repack service to repack everything together to ensure that they obtain the maximum value for shipping.

I hope you will consider this option in the future and you decide to use our service again in the future.

Kind regards,
Tracy.

Ladies Dress

FedEx International Priority
Its my first time using the UK address, generally it was good.

Car Part - starter motor

TNT Economy Express
Great shipping and Fast delivery
Great comunication

Thin Plywood

DHL Express Worldwide
Quick and easy for me to just use the service. live in Iceland .

Ladies Underwear

DHL Express Worldwide
Quick, easy, and reliable! Very happy with the service and would recommend.

Unknown

DHL Express Worldwide
The service is so easy to use. Good prices

Ornament

FedEx International Priority
Forward2Me has great customer service. They repackage shipments meticulously. They are really the best. Thank you for your hard work.

T Shirt

FedEx International Economy
It was very efficient and would certainly recommend

ladies swimwear

DHL Express Worldwide
I was so surprised at the convenience of this services. I was nervous to use a package forwarding service for an expensive parcel but Forward to me was extremely communicative throughout the process and my package arrived quicker than I ever expected.

Unknown

DHL Express Worldwide
It was very quick n smooth. Clara helped me a lot. Thank you guys

Unknown

DHL Express Worldwide
Fast shipping to the US, have to have a issue when using their service.

Unknown

DHL Express Worldwide
Very helpful staff team

Unknown

DHL Express Worldwide
Le service est horriblement cher ! Proposer des livraisons DHL à minimum 35€ pour livrer un jeu ps4 est abusif. D’autant plus que DHL refacture ensuite des frais de douanes qui inclus le coût du transporteur dans le coût de l’objet. Si j’avais su que ça coûterait aussi cher, je n’aurai jamais pris ce service. À titre de comparaison, c’est 3 à 4 fois plus chère que des proxy shopper pour le Japon.

Unknown

UPS Standard Single
Fik sendt stor pakke fra UK til Danmark efter Brexit. Forward2me klarede alt bøvlet med toldpapirerne. Kan klart anbefale dem:-)
Forward2me handlet my oversized parcel. It was shipped from the UK to Denmark after Brexit. Forward2me did all the Customs export papers.
I can highly recommend the company:-)

Unknown

UPS Express Saver
Fantastic Service ! .. Thanks to Ms Clara for Support

Unknown

DHL Express Worldwide
Forward2me made it simple for me to send items from within Japan to their warehouse, and then to me in the states. No more difficult than making a purchase from Amazon.

Unknown

DHL Express Worldwide
Excellent great will use again and have already recommended others to your service.

LETTER

DHL Express Worldwide
The person in charge didn't check the contents of the question well, so I said the same thing many times.

Light Fitting - wall lantern

UPS Express Saver
I am very pleased about the services provided by them. Good value for money. They offered me a good variety of shipping choices and the shipping was really fast.

Unknown

DHL Express Worldwide
Quick, fair price, and easy to contact.

Unknown

DHL Express Worldwide
Outstanding service, and they never fail me. Thanks.

Item of Foodstuff - box of biscuits

FedEx International Priority
It waz good delivery time but very expensive one I don’t think i will use your service again unless you have an economic delivery that is cheaper in the future , you dont buy box of biscuits for 24 pounds and ship it for 55 pounds 😓

Unknown

DHL Economy Select
Excellent service. Very prompt responses and answered all of my questions.

Very professional and provided a number alternative ways for deliveries

Plastic Toys

DHL Express Worldwide
I received prompt notification when the items were delivered to the warehouse. I was offered the option of shipping everything in their original packaging, meaning multiple boxes and a higher shipping charge, or Forward2Me could repack my items into just one box (for a small fee), therefore cutting my shipping costs in half. Obviously, I went with the latter option! The items arrived well-packaged and in great condition. Everything went quickly and smoothly.

Unknown

DHL Express Worldwide
Fantastic. Everything is clear and straight forward, the notifications on when your package has arrived is wonderful

Unknown

FedEx International Priority
It seems to me that they provide a good and efficient service, but as input for improvement it is necessary that when the product is received, they include photos of the package, that would help a lot, companies like shipito do it and it is a great contribution.

Unknown

DHL Express Worldwide
My products from the UK were rapidly sent to me to Australia with excellent parcel tracking