customer reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.629881582263%
4
2.4754346182918%
3
1.0015117157974%
2
0.64877802973041%
1
1.7384731670446%
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reviews of forward2me
Filter:
Switzerland
FedEx International Priority
D
Shipping rates are way too expensive! There is no budget option available, just premium courier services, so for forwarding a simple cup (500g) it cost 42£ from UK to Switzerland. I forwarded this issue but no response was received. Because of this, I would not recommend to use forward2me.
I was also forced to repack the shipment (at extra cost, of course), despite it arriving in fully protected condition from the original seller - why?
I talked to support about it, but there were constant changes to who was responsible and thus it didn't lead to a solution. I did get a refund for the repacking fee later, so in the end this was resolved.
Overall disappointed. It's not the solution I was looking for due to the unreasonably high cost.
forward2me
Hi Chris,

Thanks for the feedback.

We advise against shipping mugs from our UK tax-free warehouse as it is not cost-effective for low-value items. It's more suitable to use this address for high-value goods due to higher shipping costs compared to our standard UK warehouse. Shipping low-value items from this location may not result in significant tax savings and could lead to higher shipping expenses overall.

In our UK warehouse, we provide shipping options such as DHL, UPS, FedEx, Forward2me Lite, and Lite X. For EU countries like Germany, France, and the Netherlands, we offer DPD.

In our UK tax-free warehouse, we offer UPS, DHL, and FedEx as shipping options.

We recommend that customers always refer to our pricing page before placing orders to obtain an estimate of costs. You can find more information at the following link: https://www.forward2me.com/pricing/

At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/

Many thanks,
Forwardm2me







Israel
DHL Express Worldwide
FV
It took about two weeks to forward a parcel. Somebody marked in as dangerous (without any reason), and manager on your side all this time was "trying to get documentation from manufacturer". I assume, she just put this aside, until I begin to send a lot of annoyed messages.

Anyway, I took two weeks and a lot of my time, attention and meaningless correspondence about "dangerous" items.

For this time looks like poor service.
forward2me
Hi Filipp,

Thanks for the feedback.

We understand you're shipping chalk paint, which is water-based and not flammable, thus lowering its classification as hazardous material. Still, it's recommended to review the safety data sheet (SDS) provided by the manufacturer to confirm its classification and any special handling instructions.

As a way of helping you, we contacted the manufacturer of the goods and they provided the correct SDS and which confirms they are not fall under dangerous goods category. We appreciate if any customers would provide the SDS upfront to avoid these delays in the future.

Once again, please accept our apologies for the inconvenience caused. We greatly appreciate your patience and understanding in this matter.

Many thanks,
Forward2me

Iceland
DHL Express Worldwide
JE
You guys save me a lot of money you were able to find a package that was lost and ship it to me with minimal issues
forward2me
Many thanks for the 5 star review.
Spain
UPS Standard Single
S
Everything was fine with my delivery. Thank you :-)
forward2me
Many thanks for the 5 star review.
United States of America
UPS Worldwide Expedited
SC
Packing needs to be improved. There is no padding with the item shipped. The box was destroyed when it arrived.
forward2me
Hi Sam,

Thank you for your feedback.

We believe this concerns your previous UPS shipment, which included the Protect+ guarantee.

It appears that you opted for repack savings instead of repack safety. For shipments containing valuable items, we recommend selecting repack safety to ensure the highest quality repackaging without compromising on dimensional volume.

Should there be any damage to the box, we encourage customers to reach out to us directly using this link: https://www.forward2me.com/customer-services/.

If your shipment is covered by the Protect+ guarantee, please review the details of this service here: https://www.forward2me.com/protection-guarantee/.

In the event of transit damage, please contact our customer service team promptly through our website or by calling us at +44 1995 606060 within 24 hours of delivery. Note on the courier receipt that the goods arrived damaged and take photos of the packaging. You will need to complete a claim form and provide photographic evidence of the damage, including the external packaging. The contents of the shipment and the original packaging must be available for inspection at the delivery address. Additionally, we will require proof of the item(s) value in the form of original supplier receipts or invoices, which should be included with your claim.

Best regards,
Forward2me
New Zealand
DHL Express Worldwide
HA
Consistent timeliness and fast clearance of all your concerns
forward2me
Many thanks for the 5 star review :)
United Kingdom
UPS Standard Single
SD
Great service! 👍
forward2me
Many thanks for the 5 star review :)
United States of America
DHL Express Worldwide
B
I’m in the US and have used the UK address for them on at least 8 occasions. They have never failed me. Process is reasonably fast. Only thing I would recommend is that the interface they use for customers to ship orders, be updated. It seems outdated and it’s confusing.
forward2me
Many thanks for the 5 star review :)
South Africa
UPS Express Saver
RM
Fast and efficient service. I’m never disappointed. My parcels arrive in great condition and on time.
forward2me
Many thanks for the 5 star review.
Kuwait
FedEx International Economy
C
Negligence as usual and failure to respond quickly to emails
forward2me
Hi Ahmad,

Thank you for your feedback. We apologize for any inconvenience caused by the delayed response over the weekend.

Our team is currently working with limited staff over the weekend, which has contributed to the slower response times. Regarding your package, our records indicate that it was delivered to IDS Depot which is not our correct delivery address at Germany location and we acknowledge that there was no signature recorded upon delivery.

If a package is not received at our warehouse, customers must initiate a claim with the sender. The sender will then raise a claim on behalf of customer.

Once again, we do apologise for any inconvenience this cause.

Many thanks,
Forward2me
Japan
FedEx International Economy
R
Easy to process, fast to dispatch.
Would be best if it were cheaper.
forward2me
Many thanks for the 4 star review. 😊
United States of America
FedEx Connect Plus
JJ
I really love Forward2Me its saved lots of money & made importing mutch less stressful. I just wish it were a little easier to combine parcels.
forward2me
Hi Jude,

Thanks for the 4 star review. I see that you are satisfied with our services.

Lots of our customers use our service to purchase multiple orders from different retailers therefore we offer a 30 day free storage period at our warehouse to enable customers to collate their parcels and ship them in one go.

There are two options for shipping multiple packages, first of all you could choose our combine and repack service. This service is offered when we repack and combine orders together into as least boxes as possible so our customer obtains the maximum value for shipping. For this service we charge £2 per package which is added to your final shipping invoice.

Check this link on how to request combine and repack FAQ How to request Combine and Repack ?

Alternatively, if you feel that we would be unable to reduce the size of the parcels to make the combine and repack fee cost effective for you, we can offer a multi-piece shipment for some of our courier services.

Here you would just choose up to 15 packages to be added to your shipment and we would ship them out as multi-pieces under the same shipment number. This service is more cost effective than shipping the goods in separate shipments.

For this service the boxes would be shipped out together however not repacked and are dispatched in the same boxes they have arrived in, of course we would ensure that they are safe and secure for international transit. For this service there is no additional charge.

Many thanks,
Forward2me
Germany
DHL Express Worldwide
D
Nice and good service and a fantastic customer support.
forward2me
Hi Dany,

Many thanks for the 5 star review :)
New Zealand
UPS Express Saver
N
Purchases sent from Germany to New Zealand in promised timeframe
forward2me
Many thanks for the 5 star review :)
United States of America
FedEx Connect Plus
CP
Experience has been great
forward2me
Many thanks for the 5 star review!
Rwanda
DHL Express Worldwide
S
The shipping company do offer professional services and their shipping cost are competitive.
forward2me
Hi,

Thank you for leaving a positive review for us! This will immensely help the business.

We are looking forward to shipping more packages with you in the future.

Kind regards,

Nica
Ireland
DHL Express Worldwide
FMG
I found the service overall very easy to use
forward2me
Hello Frank,

Thank you so much for taking the time to leave a 5-star review for Forward 2 Me! We're delighted to hear that you found our service overall very easy to use.

Ensuring a seamless and user-friendly experience is one of our top priorities, so it's fantastic to hear that we've met your expectations in this regard. We're constantly striving to make our platform as intuitive and efficient as possible, and your feedback is invaluable in helping us achieve that goal.

If you ever have any questions or need assistance with anything, please don't hesitate to reach out to our customer support team. We're here to help and ensure that your forwarding experience with us remains hassle-free and convenient.

Once again, thank you for choosing Forward 2 Me. We truly appreciate your support and look forward to serving you again in the future.

Warm regards,
Regilyn
United Kingdom
DHL Economy Select
CB
Easy to use . Smooth and efficient service from start to finish
forward2me
Thank you so much for your kind words and the fantastic 5-star rating! I'm thrilled to hear that you had a great experience with our communication and service. We always strive to be attentive and responsive to our customers' needs, and it's wonderful to know that our efforts were appreciated. If you ever need anything else, don't hesitate to reach out. We're here to help!


Canary Islands
DHL Express Worldwide
PM
Excelente servicio!
forward2me
Thank you so much for your kind words and the fantastic 5-star rating! I'm thrilled to hear that you had a great experience with our communication and service. We always strive to be attentive and responsive to our customers' needs, and it's wonderful to know that our efforts were appreciated.

If you ever need anything else, don't hesitate to reach out. We're here to help!
United States of America
UPS Worldwide Expedited
M
Helpful customer service who were able to provide multiple shipping quotes based on various box dimensions. They also advised on how to organize a multi-box shipment. The UK shipping address worked perfectly when ordering from a UK-only vendor. Boxes were opened and resealed well, and arrived in good shape.
forward2me
Hi MK,

Thank you so much for your kind words and the fantastic 5-star rating! I'm thrilled to hear that you had a great experience with our communication and service. We always strive to be attentive and responsive to our customers' needs, and it's wonderful to know that our efforts were appreciated.

If you ever need anything else, don't hesitate to reach out. We're here to help!
Sweden
UPS Standard Single
AH
Funkar smidigt och till bra pris
forward2me
Many thanks for the 5 star review ❤️.
Australia
DHL Express Worldwide
TS
A good service
forward2me
Hi Terry,

Many thanks for the 5 star review!
Germany
DHL Economy Select
R
Great shopping experience. I appreciate their service very much and will surely use it again.
forward2me
Hi Ruth,

Many thanks for the 5 star review!
South Africa
UPS Express Saver
MR
Good, Efficient Service, thank you.
forward2me
Hi,

Many thanks for the 5 star review!
United States of America
UPS Express Saver
AJ
Package came fast and process was easy!
forward2me
Hi Johnson,

Many thanks for the 5 star review!
Saudi Arabia
DHL Express Worldwide
AA
Speed in adding shipments, speed in sending them and interactive support all the time
forward2me
Hi Abdulrahman,

Many thanks for the 5 star review!
Israel
UPS Express Saver
NT
Easy and fast
forward2me
Hi Nadav,

Many thanks for the 5 star review!
United States of America
UPS Worldwide Expedited
C
Hassle free experience, package was processed and arrived quickly
forward2me
Hi,

Many thanks for the 5 star review!
Turkey
DHL Express Worldwide
AB
YOUR DOİNG WELL
forward2me
Hi Alp,

Many thanks for the 5 star review!
Kuwait
UPS Express Saver
SA
Your shipping prices are high.
forward2me
Hi Saad,

Many thanks for the feedback.

The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL ) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.

I see on this occasion the volumetric weight 5.92 kg is higher than the actual weight 4.58 kg so the shipping fees are calculated on the higher volumetric weight.

You can also check this FAQ link https://forward2me.zendesk.com/hc/en-gb/articles/360013950960-What-is-volumetric-weight-and-how-will-it-affect-me?

I hope this explains.

Many thanks,
Forward2me
Pakistan
DHL Express Worldwide
AG
I am very satisfied with the service and responds. Well done.
forward2me
Hi Alexander,

Many thanks for the 5 star review!
Canada
UPS Worldwide Expedited
VM
Usually quick turn around for my packages to be forwarded. Communication with good and prompt. I have had delays a few times and packages cost mord in shipping but over goid service from everyone I have communicated with.
forward2me
Hi Veronica,

Thank you for taking the time to share your feedback with us!

We're happy to hear that you've generally experienced quick turnaround times and prompt communication with our team.

We understand that occasional delays.

Rest assured, we're continuously working to improve our processes to minimize such occurrences in the future.

If you ever have any concerns or questions, please don't hesitate to reach out to us. We're here to help!

Many thanks,
Forward2me
Germany
DPD Classic
CR
Super customer service
forward2me
Hi Claudia,

Many thanks for the 5 star review!
Kuwait
DHL Express Worldwide
SH
Great service
forward2me
Hi Shiloh,

Many thanks for the 5 star review!
Singapore
DHL Express Worldwide
MB
Excellent service provided by your Agent Jane..,
The whole process was made easier with her co ordination..
forward2me
Hi Mohan,

Many thanks for the 5 star review for Jane!
Taiwan
DHL Express Worldwide
CC
Quick and no damage, will continue use it to forward my perfume.
Brazil
DHL Express Worldwide
AA
I've used the service three times to forward items from UK storage to my address in Brazil, and the experience it was always fast and efficient. I prefer to use DHL as a courier. The packages were carefully packed, and whenever I needed support or had questions, they responded quickly and accurately. I highly recommend it.
Canada
UPS Worldwide Expedited
BK
Easy to use.
Thank you for what you do!
forward2me
Hi Bryan,

Many thanks for the 5 star review!
Poland
DHL Express Worldwide
RN
I have been a regular customer for years. And Forward2Me was always my go to choice. However the shipping prices are so outrageous right now that I can not recommend ever using the site. There are sites that will do the same shipment 5 to 10 times cheaper than Forward2Me
forward2me
Hi Rafal,

Thanks for the feedback.

As we move into 2024, we've observed industry-wide adjustments in most courier fees. Despite our efforts to maintain competitive pricing, forward2me operates within a dynamic environment.

Forward2me ensure the long-term sustainability and reliability of our services. We remain dedicated to providing you with the highest quality of service and support, and we believe that these adjustments will enable us to continue doing so effectively.

At Forward2me, we're dedicated to ensuring your shipping experience is smooth, transparent, and worry-free.
To help in such cases we offer two features to all our customers:

Price Match Guarantee: We believe in offering you the best value for your money. If you come across a competitor offering a better price for the same service, we've got you covered. Our Price Match Guarantee ensures that we will match that better price. All you need to do is share the details with us, and we'll take care of the rest. Learn more about this feature https://www.forward2me.com/price-match-guarantee/

Free Return to Sender: If you find that the shipping costs are still higher than expected, even after exploring various options, we have a solution. Our Free Return to Sender service allows you to send the package back to the retailer at no extra cost. It's a hassle-free way to reconsider your purchase without worrying about return expenses. Discover more about this service https://www.forward2me.com/free-return-to-sender/Our primary goal with these features is to provide you with a risk-free shipping experience.

Many thanks,
Forward2me

Austria
UPS Standard Single
DG
Fast, clinical
forward2me
Hi David,

Many thanks for the 5 star review!
Canada
UPS Worldwide Expedited
NT
Joyce is friendly and very patience with me when I got into a problem of the shipping cost. Joyce went out of her way to helped me to made the shipping cost is more affordable for me. Thank you very much!!
forward2me
Hi Nha,

Many thanks for the 5 star review for Joyce!
Greece
UPS Standard Single
DE
Their costumer service was really helpful and package are arrived on time and in perfect condition.
forward2me
Hi,
Many thanks for the 5 star review!
United States of America
UPS Express Saver
MC
Excellent communication and does a great job of bridging a gap.
forward2me
Hi Mark,

Many thanks for the 5 star review!
United States of America
DHL Express Worldwide
J
Second time using the service. Quick and simple. Would recommend!
forward2me
Many thanks for the 5 star review!
Israel
DHL Express Worldwide
A
32 days of my package held at DHL at departure country and DHL refusdd to ship my package , DHL being a racist and unprofessional company,saying my name “raised a security alert” because my name is Mohammad. Very bad and racist DHL Poland, i will never recommend working with them again. Fortunately forward2me agent “ Regilyn” helped me recover my package and even reshipped my package free of charge. And was very kind and nice and respectful to me. I highly recommend.
forward2me
Hi Angel,

Thanks for the feedback.

I'm sorry to hear about the delay you're experiencing with your package at DHL.

We have determined that the reason for the delay is due to the detention of the shipment. Unfortunately, this is a situation that is beyond the control of both DHL and Forward2me.

I understand how frustrating this must be for you.

We believe we are now in touch to you.

Many thanks,
Forward2me


Greece
UPS Standard Single
MX
great services
forward2me
Hi Mikros,

Many thanks for the 5 star review!
Kuwait
DHL Express Worldwide
AA
product description was wrong.
forward2me
Hi Abdul,

Thanks for the feedback.

We sincerely apologize for any inconvenience this may have caused you.

If products descriptions, were added wrong, I would advised to add purchase invoice going forward.

If you are expecting an incoming parcel, it would greatly assist us in ensuring accurate descriptions for each package by uploading the purchase invoices or order summaries associated with them. This allows us to process your parcels efficiently and accurately. Here's how you can do it:

Log in to your account.
Navigate to your Warehouse address.
Select the "Incoming Package" option.
Upload the invoice or order summary corresponding to the parcel.

Additionally, I want to bring to your attention that some of the items you are shipping contain batteries and are classified as dangerous goods when shipped. It is essential to adhere to safety regulations when handling such items to ensure the safety of our personnel and the integrity of the shipment.

If you have any questions or concerns regarding the uploading of invoices or the shipping of items containing batteries, please do not hesitate to reach out to us. We are here to assist you.

Many thanks,
Forward2me
Ireland
FedEx International Economy
WB
Fast and efficient service. Exceeded my expectations!
forward2me
Hi Wahbi,

Many thanks for the 5 star review!
United States of America
DHL Express Worldwide
GJ
Always fast
forward2me
Thanks for the 5 star review!
United States of America
DHL Express Worldwide
JR
I’ve used forward to me about 5 times now and each experience has been nothing short of amazing. Stumbling across this company has been a blessing and I cannot stop raving about them to my friends. The service is quick and efficient, their customer service is some of the best I’ve encountered. I presently use their service to purchase goods from the UK but can’t wait to get an address in Japan as well!!! Thank you to everyone in the UK facility, each of the deliveries I receive are packed beautifully, looking forward to many, many more purchases
forward2me
Hi Jenn,

Thanks for the 5 star review.

We also have warehouse address location at Japan.

Please note that this information is readily available on your profile tab under "Warehouse Addresses" for your convenience.

Should you have any questions or require further assistance, please do not hesitate to reach out to us. We are always here to help.

Many thanks,
Forward2me
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