Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

DHL Economy Select
Everything works, could be more competitive on shipping rates.

Unknown

DHL Express Worldwide
Shipped out fast, rate seemed fair

Unknown

DHL Express Worldwide
The reliability of this service is amazing. I have now had quite a few trades with them, and they have always dispatched quick, and deliver a top grade service on each occasion. On one occasion an item I shipped from them arrived earlier than the item that shipped within my own country, go figure. Haven't experimented with other reshippers as these guys are obviously the best going at the moment. Not to mention that they solved two challenges to shipping in quickly and without fuss that allowed me to receive my packages before I moved. Can't fault this company on any point, they are simply flawless.

Unknown

DHL Express Worldwide
Best service

Bicycle accessories

DHL Express Worldwide
I use their service regularly. Top notch. They respond to emails quicky, packages are properly secured. Ordered some custom, UK made expensive, cycling wheel hubs this time. Arrived before lunchtime the very next day in perfect condition.

amazon Echo Dot

DHL Express Worldwide
Fast Service even though my order was returned back by DHL and was later re-shipped again by forward2me. Received the package within 24h DHL had all the required paper work so did not need to wait 2 days as normally is the case. Excellent service will be using them again :)

Unknown

DHL Express Worldwide
The service was excellent, my parcel arrived promptly and it was as expensive as I had anticipated!

Unknown

DHL Express Worldwide
Good communication , fast en cheap shipping

Unknown

DHL Express Worldwide
Great service!! Amazing customer services!!!

Items of Childrens clothing

DHL Express Worldwide
excellent service,, thank you

Unknown

DHL Express Worldwide
Simple easy to use. Website very informative. Process very quick.

Unknown

DHL Express Worldwide
Always surprised how quickly items take to arrive. Transit progress communication is good. Cost is reasonable considering the five star service provided.

Unknown

DHL Express Worldwide
shipping charge is expensive and my parcel came to me late.
forward2me

Response:

Hi,
Many thanks for taking the time to review our services however I'm disappointed to hear that you are unhappy with both the cost and transit time of your parcel.
We do feel that we offer good value for money for the service we provide, the shipping fee charged includes the use of your address, the acceptance, processing and dispatch of your goods including any export paperwork required for shipping. 
Shipping fees are calculated on the amount of space the shipment takes up in transit rather than being based on the actual weight of the goods, this is especially the case when transporting goods by air.  
I see that the service you have chosen for shipping is a premium door to door, fully tracked service however the delivery does appear to be on time as per the transit time stated on your shipping invoice.
Please don't hesitate to get in touch if this is not the case and we can then look into this further for you and open a case with the delivery company.
We look forward to hearing from you if we can assist you further.
Many thanks,
Kind Regards,Tracy.

Trunks

DHL Express Worldwide
Everything worked flawlessly. The company appears ethical and does what they say they'll do as soon as they can possibly do it. The only issue we had, which was largely our own fault for not reading the website fully, was that we didn't understand that packages that aren't repackaged at the per-unit rate are actually sent individually. For DHL, forward2me put them each in individual DHL bags but sent them on one single "waybill." So they were all discreet, but you'll get a big stack if you order much. One of mine actually got misdirected by DHL, but showed up promptly the next day. I only wish there was a way to estimate how much you can save in shipping fees if you paid the per-unit repackaging fee. But the overall cost was reasonable given the services provided and the quantity shipped. Go for it.

Unknown

DHL Express Worldwide
very good service

Denim Shorts

DHL Express Worldwide
The service is so easy to use and the packages got delivered right to my door. Very professional and packaged were handled well

Unknown

DHL Express Worldwide
Great service. Fast and quick delivery.

Unknown

DHL Express Worldwide
The fastest receiving and shipping forwarding company I’ve ever used! Extremely efficient and always provides low cost rates! Love love!

Unknown

DHL Express Worldwide
Speedy service and shipping. They provide a great service and I would recommend them to everyone

Laptop

DHL Economy Select
fast communication, combined shipping very useful. Arrived on time