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customer reviews

Thank you for visiting our reviews page! Here you can find the feedback of people like you about our parcel forwarding service. 

This page was made just for you because we do believe there’s nothing more important than the trust between us and our customers. We hope you’ll find it useful!

ALL THE LISTED REVIEWS you can find here are from trusted review platforms such as feefo and Trustpilot and ONLY customers with past experience with the parcel forwarding service we provide all over the world.

forward2me has no control over the feedback unless it is abusive or defamatory - in which case feefo or Trustpilot themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Service Rating

4.6 5

5
29.429097605893%
4
3.292817679558%
3
1.4953959484346%
2
0.92081031307551%
1
1.6942909760589%
United States of America
FedEx Connect
D
So happy I found Forward2Me. I ordered an exclusive item sold only one the EU, and had sent to me in California.
"Masters of the Universe Battleground", cool game.
Forward2me shipment
M
Had a fantastic experience, despite my parcel being returned by Spanish Customs. Clara and Nica at forward2me were super patient and helped me sort things out, returning a part of my shipment back to Cultbeauty; they even reimbursed part of original shipping fee. Thanks guys. Will definitely ship though them again ( if I ever figure out Spanish Customs !)
Forward2me shipment
SH
SCAM ALERT - forward2me caused me 600€ damage!
I provided a return label for this company and they said they gave the package to DHL.
But the tracking number never started tracking, because DHL never received the package!
They keep saying I should ask DHL or the recipient, but how?
If the tracking number never started (because it was not handled into the post office) they can’t do anything!!
NO running tracking number = the package was never handled to DHL. Why do I have to explain this to a SHIPPING company?

The support from forward2me was totally ignorant, kept redirecting me to DHL and amazon even to the fault is clearly on their end.
I am now aware that this is simply theft. They can’t and won’t proof that they gave the package to DHL, so clearly my package never made it to DHL. I have a damage of 600€. STAY AWAY from these thefts!
Netherlands
DHL Economy Select
MA
Nothing to complain.
United States of America
FedEx International Economy
CB
After initial setup; it's easy, convenient, and effective to use.
Taiwan
FedEx International Economy
TC
Great delivery option for UK products going overseas.
Forward2me shipment
K
Clara provided excellent customer service. All responses were prompt and professional. A fantastic company! Great customer support from beginning to end of the process. Clara and the team are really informed and go the extra mile at every stage. I would recommend Forward2Me unreservedly.
Austria
DHL Express Worldwide
TC
Schnelle Abwicklung, um Problemlösungen stets bemüht, sehr freundliche Kommunikation!
Brunei Darussalam
FedEx International Economy
TC
Coming to 3 rd shipment so far all items ordered are being handled without issue. Repackaging are done in the best professional way which kept items safe from damage. Shipping are reasonably cheaper and reliable.
Sri Lanka
FedEx International Economy
TC
My order is for 2 vitamins on 2 to 3 offer. However I’ve got only 2 bottles without the Boots invoice. Please check this.
forward2me
Hi there,

Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied.

Unfortunately, in this case, you would need to contact the retailer, Boots, regarding this issue.
I have checked back to your original package on our system that we had received for you from Boots on 22/04 and our processing team had only identified x 2 vitamin products present in this package when we originally booked this to your account and this quantity would have been clearly stated from your UK inbox in your account. If the quantity of items showing from your account was not consistent with the quantity you purchased from the retailer this should have been notified to us prior to shipping, we would have carried out an additional contents inspection of the package to determine if the quantity stated from your account for the package is the correct quantity located inside the package and then you would have been able to evaluate whether the retailer would need to be contacted to arrange delivery of the remaining items or to be refunded for the missing item.

We would advise that you contact the retailer, regarding your original order, to determine the confirmed quantity that should have been sent to us with the courier. Unfortunately we have no control with how the retailer prepare and dispatch goods for delivery to our warehouse.

We apologize for any inconveninece or frustration this issue may be causing you.
We hope you will reconsider your current rating of our service.

I hope the information I have provided to you is useful and please do not hesitate to contact our customer experience team if you should have anymore questions or concerns about anything else.

Kind Regards

Hayley
Canada
FedEx International Economy
GB
I would definitely recommend forward2me, as they have great customer service which can help to answer any questions or solve any issue. Thank you! It is nice to work with professionals!
United States of America
FedEx Connect
JK
Amazing, process was pretty seamless and very straightforward! Will definitely use again when needed!
Netherlands
DHL Economy Select
TC
very expensive service ans not thinking in the favour of the customers
forward2me
Hi there,

Many thanks for your feedback.
We are sorry to hear that you felt dissatisfied with our services in relation to your recent shipping experience from our UK warehouse.
I have sent you a direct email to discuss this matter with you in more detail and we can hopefully look to fully resolve any concerns or issues you may have.

Please keep an eye out for my email.

Kind Regards

Hayley
Germany
DHL Express Worldwide
TC
Super Service,
alles hat reibungslos funktioniert und bei fragen wurde schnell und hilfreich beantwortet.
Würde es immer wieder nutzen!!!
Norway
DHL Economy Select
SH
Easy to use, quick redistribution of incoming parcels, good prices.
This time used to forward suspension parts from Ebay UK, to Norway.
United Arab Emirates
DHL Express Worldwide
TC
fast and professional. Thanks a lot
Japan
FedEx International Economy
TC
Fast shipping.
Quick response.
Great experience!
Very good service.
Thank you very much!
United States of America
FedEx Connect
TC
Excellent service, runs like clockwork. Many shipping options available, and customer service is fast and very helpful.
Canada
DHL Express Worldwide
TC
Quick turnover time for request to combine packages, but the shipping costs are so expensive and relatively the same no matter what country to which the package is being delivered.
Gambia
DHL Express Worldwide
MB
excellent customer service, I reached out to customer service. response was swift and they were able to resolve the issue quite fast.
United States of America
FedEx International Economy
N
Always exceptional and prompt service and support. Much appreciated!
Angola
UPS Express Saver
JM
Very fast to respond and items dispatched on time. Very good service. Recommended
Netherlands
DHL Economy Select
MVD
Excellent process to get ordered stuff to the Netherlands when the webshop doesn't have this option to do so itself.
The service is fantastic. When having any questions they respond very quick even during evening hours.
The process from arriving at forward2me until receiving it at home is fast, well packed and decently.
The only thing that shocked me were the shipping costs. And of course the customs costs since the UK is out of the EU.
Lebanon
FedEx International Economy
YAH
Would highly recommend!! Fast, Reliable and perfect service!!
Iceland
TNT Economy Express
TC
Very bad experience! I ordered a backpack ( 35 £ ) from a store in the uk and paid for it to be sent to forwardtome, also in the uk (20 £). That took 2 days. Then I had to pay 50 £ for it to ship from uk to iceland which is not far away, im in europe and just across the sea. One would think that such a hefty sum would include domestic shipping but oh no I had to pay 35 £ extra upon arrival.
When I order from independant stores like etsy usa or from big companies like amazon.co.uk I usually pay 16-30 £ for shipping to iceland. Amazon does not let you pay domestic shipping instead. Basically I had to pay additional 105 £ for a small 35 £ backpack...
Thats not all. They advertise fast service but I got my package after 27 days!!!! 22 of those days it was stuck in the uk. I haver never in my life had to wait so long, not even regarding packages from china. They can not blame covid or the ukraine war since I ordered other packages from usa and uk at the same time and the usa package took 2 weeks and the uk one took a week, both very standard time.

Btw forwardtome sent me a message on this same review on trustpilot asking for my info to assist. Don't bother sending it again because what for ? You know what you are doing and its not like im going to get my money back.
forward2me
Hi there,

Many thanks for your feedback.
We are sorry to hear that you feel dissatisfied with our services.

I do clearly recall responding to your previous review in Trustpilot that was relating to this same issue, however, your previous Trustpilot review provided insufficient customer account or shipment information, which is required in order for us to be able to locate your account details with our service and enable us to look into your issue in more detail.

I am pleased that we are now able to evaluate that the previous review in Trustpilot was in relation to your account.

I have now be able to check your account and communication history with our services.
I can see you were querying the shipping costs and service options available to you with one of my agents. I believe you wanted to send your 2 backpacks with the untracked Royal Mail Budget service but this courier option was not showing for your package from your account when you clicked 'Ship Now'.
I must make you aware that the untracked Royal Mail budget service is for a package with a weight of less than 2 kg, overall dimensions of less than 90 cm and a value under £20. Unfortunately the stated package limitations and requirements for the untracked shipping option are not specified by us as a forwarding service, these are specified by the courier service Royal Mail and because your package, conta8inbign the 2 backpacks, was over 90 cm in dimensions overall and over the maximum value of £20.00 this is the reason why you were not given the untracked shipping service option for your package. We do advise customers to always send their goods through one of our available tracked services to ensure the stated movement and location of their packages through the shipping network. The Royal Mail budget service, although is a cheaper shipping option, is classed as a standard untracked postal service, there would be no way of locating your package once it leaves our facility, the delivery timeframe can take up to 6 weeks to be completed and there is no cover for loss or damage of your package through this Royal Mail service.

We have done some calculations on your original package and we do feel that you were offered the most cost effective courier service for your package with the fully tracked TNT Economy service. The chargeable weight of your package was being based on the volumetric weight (size of the package) for the shipping prices with the courier services and if you had chosen to send your package from a combine and repack service to attempt to make the size of the backpacks in the package smaller and reduce the overall dimensions of the package this would have not altered the shipping costs with the available tracked courier services much more, TNT Economy service would have still been the more cost effective courier service option for your package and you would have ended up paying an additional £2.00 repack fee unnecessarily.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping.


All courier transit times stated on our website can only be seen as an estimate due to transit times being subject to any unavoidable transit or connection delays with the couriers or local customs clearance. However I have looked at the tracking link for your shipment with the TNT Economy service and I can clearly see your package was delayed in the network for 3 weeks. I cannot see that any of the delays were linked to customs clearance delays which is usually the main reasons for shipments taking longer to move onto delivery in the network especially if there is a backlog for the couriers at destination.

We apologize for any frustration and inconveninece this long delay with your shipment has caused you.

I have immediately submitted a query to TNT, in relation to the continuous delays for your shipment, to try to determine the cause and to also evaluate if it is possible for us to raise a claim with the courier for the 3 week delay, as the original shipper, and try to source some compensation for you.

I will be back in touch with you via direct email to reiterate what has been discussed with you in from this review and to further update you on the status of the query I have open with TNT in relation to your shipment as soon as I have received a response from the courier.

I hope the information I have provided to you has been useful, we hope this issue does not deter you from using our services again in the future and that you will choose to reconsider your current rating of our services.

Kind Regards

Hayley
Netherlands
DHL Economy Select
MW
Always use forward2me and the service is great.
Mexico
DHL Express Worldwide
TC
Todo bien con la experiencia
United States of America
DHL Express Worldwide
TC
Quick and convenient service. Reasonably priced. I would recommend this company for shipping from the UK to US.
United States of America
DHL Express Worldwide
TC
Superb communication! This was my first time using the service and they were excellent answering my questions in the process. My items were both fragile and expensive so I was nervous. But they packed everything with care and it all arrived safely. THANK YOU!
United States of America
DHL Express Worldwide
TC
Everything delivered quickly and without issue. Couldn’t have gotten my item without you.
Japan
FedEx International Economy
TC
送料は同梱しても個別でも同じくらいか、同梱の方が割高に思います。運送会社UPS,DHL,Fedexと使いましたが、Fedexはもう使わないと思います。
United States of America
FedEx Connect
D
Setup was simple, packaging was good and the shipping was fast
Turkey
FedEx International Economy
UC
4 pcs parcel arrived f2me warehouse and I ordered an optimisetion and they completed it and I tried to ship the optimised parcel but not able to complete it . Anyway still 5 days passed I paid shipping cost and parcel not collected by carrier .
forward2me
Hi Şükrü,

Many thanks for your feedback.
We are sorry to hear that you felt dissatisfied with our services in relation to your recent repack and shipping experience from our EU warehouse.
I have sent you a direct email to discuss this matter with you in more detail and we can hopefully look to fully resolve any concerns or issues you may have.

Please keep an eye out for my email.

Kind Regards

Hayley
United States of America
DHL Express Worldwide
JH
Great service
Brunei Darussalam
FedEx International Economy
TC
Prompt service. I do wonder if the weight amount is for the exact weight or if there is a bracket that the weight is in between. If we know that then we can order up to the weight bracket limit. *This is for the fedex economy service)
Forward2me shipment
K
Simon Thank you always! Especially this time, there were many items, but they were compact and carefully packed.
forward2me
Hi Kay-Yoh.

Many thanks for your lovely feedback.
It is great to hear that you have had a great shipping experience through our service.
I will pass your gratitude onto Simon in relation to the excellent repack service he provided for your goods to ensure they were safely and securely packed for transit.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.

Take care and stay safe.

Kind Regards

Hayley
Cyprus
UPS Express Saver
IP
TOO EXPENSIVE SHIPPING COST SO THERE IS NO NEED TO USE YOUR SERVICES AGAIN
forward2me
Hi there.

Many thanks for your message.

We are sorry to hear that you feel dissatisfied.
Please note that all of our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive.
I can see that you chose to send your package with UPS Express service due to this being the most cost effective courier option, at the time of shipping, based on the greater chargeable weight of your package for shipping which. in your case, had been based on the volumetric weight of the package (size of the package) rather than the actual weight of the goods.

If you had chosen to submit a combine and repack request for your package, containing the pair of shoes, it may have been possible for our repack team to reduce the original dimensions of the box containing the pair of shoes or simply allocated the contents to a smaller box. However, please note that, it is more difficult to fully reduce the overall chargeable weight or volume of packages containing shoes if the original shoes boxes are to be retained. Shoe boxes can cause a lot of unnecessary excess space within a package and does mean that the overall size of package that is containing shoes in shoe boxes cannot always be successfully reduced.

Volumetric Weight, sometimes referred to as dimensional weight, is a measure used by couriers like DHL and UPS to set the price of shipping items which are large in volume but relatively light in weight. In a case like this, Volumetric Weight is what determines the price of the shipping service. Volumetric Weight is calculated differently by service. Combine and repacking may be a better option dependent on the size of the packaging and if there is a lot of room for it to be decreased as this will mean the volumetric weight has been reduced. Where the Chargeable Weight has been determined by the Volumetric Weight it is a good idea to combine and repack your items into fewer or smaller packages to reduce costs and eliminate the risk of individual boxes going missing. We do provide information to assist you in making this decision. when you select 'Combine and Repack' option from your account.

I hope the information I have provided to you is useful, we sincerely hope that this issue does not deter you from using our service again in the future and that you will reconsider your current rating of our service.

If you do have any further questions or concerns please do not hesitate to get in contact with our Customer Experience team who will be more than happy to assist you.

Kind Regards

Hayley
Kuwait
FedEx International Economy
KN
Prompt response, friendly website, excellent customer service.
United States of America
TNT Express Non-Docs
JG
Best Company with the absolute best customer service!
United States of America
FedEx International Priority
TC
They helped me get my items that would only ship to uk places forwarded to usa where I live highly recommended service
Italy
DHL Economy Select
OH
Eccellente
Portugal
DHL Express Worldwide
TC
Bad information
United States of America
FedEx International Priority
D
Great, fast and friendly service!!
Saudi Arabia
DHL Express Worldwide
TC
AN INCONSISTENT EXPERIENCE ( SHIPMENTS FROM UK TO RIYADH , SAUDI ARABIA )
United States of America
FedEx International Priority
LM
The best service! All ways Unser quick. Great service. I order with them so many times and I will still do . Thanks for the great service. Love it
Saudi Arabia
DHL Express Worldwide
FEH
The customer service was attending to my queries however the shipping fees were extremely high and other competitors are much cheaper
Spain
UPS Express Saver
TC
Desde la recepción hasta el envío todo ha ido genial, gracias por vuestro servicio
Saudi Arabia
DHL Express Worldwide
TC
Quick processing and delivery. I have used their service for a while now and have never been disappointed. Great service always and highly recommended compared to another service I used before.
Saudi Arabia
FedEx International Economy
FA
too expinsive
Saudi Arabia
DHL Express Worldwide
SA
Quick delivery and good service from the staff about my questions
I appreciate your dealing