Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

DHL Express Worldwide
I've used forward2me for several years now and have always received excellent service. I wouldn't use anyone else.

Tool set

TNT Economy Express
I am very satisfied with the service provided. Fast shipping and very accurate communication. I will definitely use it again

Unknown

DHL Express Worldwide
The service was good. It provided shipping options and was relatively quick to deliver to the USA. Paying for service was easy. Paying for local shipping, VAT, and International shipping plus the forward2me value added charge was in no way inexpensive but I did get them item I needed from the only source i could find... so we'll call that a win. Would use the service again if the same situation happened.

Unknown

UPS Standard Single
They are fast. Website tells you exactly what the status is of your parcel.

Unknown

DHL Express Worldwide
A very good service with a fast sending. But the service is a little bit expensive. For a paket with three litle lighters 25 Euro. But this was the option with tracking via Dhl express.

Adapter cable connectors

DHL Express Worldwide
Prompt handling and repacking service. No problems with customs at the delivery end, all paperwork included for a smooth clearance by DHL.

Golf Accessory

DHL Express Worldwide
Je le recommande à tous, rapide, facile,efficace

Binoculars

DHL Express Worldwide
Excellent thanks

Baseball Cap

DHL Express Worldwide
Very quick and easy to use. Would buy with confidence and trust using forward2me again

Ladies Dress

UPS Express Saver
I'm a first time user and I'm more than happy with the service. The parcel received in good condition and fast too. Very reliable and no hidden costs.

Unknown

DPD Classic
Excellent service. Everything went smoothly.

Unknown

DHL Express Worldwide
Fast Service, Fast delivery. Good over all.

Unknown

DHL Express Worldwide
Great service

Unknown

DHL Express Worldwide
Reasonable prices, stellar customer service, and the speed at which they updated status and the item got here was incredible! I will definitely be using this service when I need things from overseas!

Unknown

DHL Express Worldwide
Great service.

Unknown

DPD Classic
Just fine!

PAUL SMITH SHIRT

DHL Express Worldwide
- Does not make sense to take an image of the package, as you have no idea of the content inside. Better concept is take picture of the actual item & see if you received what you actually ordered. - HIGHWAY ROBBERY when it comes to combined shipping, charge me 30 plus British pounds for a job that took less than 10 mins. to do. STEALING at its best!
forward2me

Response:

Hi,Many thanks for your feedback however we're sorry to hear that you are unhappy with both the cost of the services we have provided.We take your comments onboard about providing a photograph of the contents of the package rather than the exterior label, this was originally introduced so customers could see the sender of the package and the tracking ID number if available so they could identify the contents of the package. We do however have plans in the future to introduce internal photographs however don't currently have a set date for this service coming live.I'm sorry that you feel our combine and repack fees are too expensive, I see you had 13 parcels repacked at a total cost of £26. This process does take some time for parcels to be picked from the warehouse, opened and repacked. The fee does reflect the cost of additional packing materials and the time for our team to repack and prepare the parcels, this job would have taken more than 10 minutes to complete.I hope this helps explain the time involved with the combine and repack service, generally this is cost effective for the customer as the price of overall shipping is reduced and the goods are repacked so they are safe and secure for international shipping.I hope you will continue to use our services going forward and if you are unhappy with any of the costs involved with using our services please contact our Customer Service team at info@forward2me.com and we will be happy to look at the best options for shpping your goods.Thank you once again for your feedback.Kind Regards,Tracy.

Unknown

TNT Economy Express
O serviço foi muito rápido, o item que comprei chegou em perfeito estado, o processo todo durou menos de 2 semanas! Super recomendo!

Unknown

DHL Express Worldwide
Got my package, and sadly it wasnt in the shape I was hoping to get it in. Messaged support asking if they could package it better next time and was told I should've been the one to request a repackage and pay extra for it. I've ordered stuff from various other Forwarding/Proxy websites and always received my package in perfect quality for a much cheaper price. For this order I picked one of the more expensive shipping options and my product came opened with dents and creases which is a bit dissapointing considering it was a Limited Edition item. There was nothing inside supporting or protecting the product from damage. I would rather not trust them with ordering something expensive again.
forward2me

Response:

Hi,I'm really sorry to hear that you have received your parcel damaged and that you have not received the expected level of service from forward2me on this occasion.I will certainly take this up with our warehouse manager so we can investigate this fully and will be back in touch via email to confirm our findings.Thank you for bringing this to our attention, we pride ourselves on a premium service and and are disappointed the item has arrived in this condition, we hope you wll re-consider our services again in the future.Many thanks,Kind Regards,Tracy.

Unknown

DHL Express Worldwide
My only complaint was the cost of the shipping. OUTRAGEOUS! £50 is $100 Australian!! My only choices were courier companies. Why wasn’t I offered Royal Mail for £15 and delivery in 7 to 10 days? It was only a shirt for God’s Sake.
forward2me

Response:

Hi,Many thanks for your feedback.I'm sorry to hear that the cost of shipping your item was more than expected. We pride ourselves on offering a premium door to door service with couriers offering full tracking so we can offer support to our customers from the time the goods arrive with us to delivery.We do offer a budget untracked service for our customer where Royal Mail cover the UK part of the shipping however since the Australian Government introduced the GST charge on all shipment under $1000 AUD last year we are unable to offer this service.We do however offer combine and repack to make shipping more cost effective for our customers, where low value goods can be repacked together in one shipment to ensure our customers obtain the maximum value for shipping.I hope you will consider using our services again in the future and maybe use the combine and repack service to combine a number of lower value purchases into one shipment.Kind Regards,Tracy.