Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

pair of shoes

DHL Express Worldwide
Great service. But I wish they would offer cheaper options of shipping. The shipping cost was more than the cost of the products I bought to be shipped.

Pair of sandals

DHL Economy Select
Super convenient. I will definitely use it again

Unknown

DHL Express Worldwide
Awesome assistance and understanding of your personal needs and requirements. They go the extra mile.

Food products

DHL Express Worldwide
Giving great service

Unknown

UPS Express Saver
The customer service is very friendly however the shipping service rates offered are extremely expensive. I have shipped an already assembled adult mountain bike from a supplier (Their business is selling bicycles so not shipping) for a quarter of the cost that forward2me charged me to ship a beanbag that weighed less than 5kgs.
forward2me

Response:

Hi,Many thanks for provding your feedback regarding your recent shipment with us.I'm pleased to hear that our customer service team was very friendly however sorry to hear the cost of shipping your item was more than expected.I have checked the package details and can see that although the parcel did only weigh 5 kg in actual weight the size of the package meant that the actual volume (the amount of space the package takes up in transit) actually worked out to be over 90 kg in volumetric weight. Therefore our couriers actually calculate the shipping fee on the volumetric weight of the parcel not the actual dead weight.For example if we shipped a package containing 10 books weighing 10 kg with a volumetric weight of 5 kg the shipping fee would be charged on the actual weight 10 kg whereas if we shipped a bag of feathers weighing 5 kg however with a volumetric weight of 20 kg the shipping fee would be charged on the volumetric weight in this instance.With regards to comaring the price for shipping with the bicycle company, many retailers sell shipping as a loss leader as they are making their living on selling the goods and do not rely on making money on shipping however our business is shipping so we need to ensure our costs for accepting, processing, storing and dispatching your goods are covered, these services are included within the shipping price charged.I hope this helps explain how our service works and how shipping costs are calculated by our couriers, however if you have any further questions please feel free to contact me at info@forward2me.com and I will be happy to answer any further questions you have.Kind Regards,Tracy.

Unknown

DHL Express Worldwide
it was excellent! from the moment the parcel was delivered to forwarding, the timing was very fast. However DHL service for onward delivery was a problem.

Unknown

UPS Express Saver
とても迅速に対応してくれました!

Unknown

DHL Express Worldwide
The service was excellent. First time using a reshipper and it was a flawless, easy experience. Will definitely use again.

Unknown

DHL Express Worldwide
Communication was excellent. Very quick and after deliver follow up. The experience was impressive!

Books

DHL Express Worldwide
You receive what you expect, as simple as that!

Unknown

DHL Express Worldwide
Excellent service. Pricing is wonderful with excellent turnaround

Wallet

DHL Express Worldwide
thank you very much!

T shirt

DPD Air Express
Easy and fast

Adidas Yeezy

DHL Express Worldwide
Very Fast Service and Shipped package in boxing to protect my item. I have been using their services for several months and I have no complaints.

Hipp 900g x 6

DHL Express Worldwide
Good service, quick follow through. Rates are usually competitive. Website could be better designed.

Unknown

DPD Classic
Highly recommended!

Unknown

DHL Express Worldwide
Alles was goed geregeld. De informatie was duidelijk en de updates tussentijds waren ook erg prettig. Ze doen wat deze beloven, een aanrader !

Laptop

DHL Express Worldwide
The service works great for those purchases you can't buy direct from the vendor or buyer. They have very fair pricing for items and delivery is almost instant. Thanks for your continued dedication on having these services available!

Unknown

DHL Economy Select
f2m heeft ons gejholpen overtoliige voorraad terug te halen uit een amazon magazijn in de UK. Het werkt zeer eenvoudig en zodra amazon eindelijk eens je voorraad heeft opgestuurd krijg je bericht, dus prima service voor een redelijke prijs

Unknown

UPS Standard Single
Although the service is very good and fast the post fee per kilo is not very clear. I am very happy I will sure recommend it