Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

DHL Express Worldwide
it is very good ❤️❤️❤️

Hats

DHL Express Worldwide
スムーズな転送でビックリするくらい早く届きました。輸送にもっと時間がかかっても良いので低価格のプランがあるとなお良いかなぁと思いました。

Magic Keyboard

DHL Express Worldwide
It's so easy to use and allows me to buy packages delivered only to UK and DE, but then forward to different countries. Great service, much recommended, fast (they forwarded the package same day on Friday, and I received it on Monday in Poland, just wow)

Unknown

UPS Express Saver
Fast delivery

Headphones

DHL Express Worldwide
Although I faced some delay in the order and it was delayed, I got a refund from the team which was a great overall experience and the communication was helpful.
forward2me

Response:

Hi,

Many thanks for providing us with your feedback on the service forward2me provided you.

I'm so pleased we managed to meet your expectations and look forward to helping you ship again soon.

Kind Regards,
Tracy.

electrical item mp3

DHL Express Worldwide
excellent!

Unknown

TNT Economy Express
Excellent trustworthy service

Unknown

DHL Express Worldwide
Fast processing, easy to use site, clear information, perfect delicery.

Unknown

DHL Express Worldwide
First time using it and I was able to get my order in such a quick time frame. Shipping is a little expensive depending how much it weighs, but other than that I highly recommend!!

Box Of Lego

DHL Express Worldwide
great service, the customer service agent was really helpful in sorting out an issue I was having with the shipping options

Unknown

DHL Express Worldwide
Efficient and informative

Unknown

DHL Express Worldwide
Atendeu plenamente todas as expectativas, com um serviço rápido e profissional, informando todos os andamentos do processo. Parabéns!!

Camera Lens

DHL Express Worldwide
英国から発送依頼を行ってから数日で日本に到着しました。5ヵ所で購入した商品を一括で転送したのですが、1箱にまとめられるわけではなく5個口で転送されました。それでも送料が割高になるわけではないので問題ないです。もしコワレモノを購入された場合であれば、箱の詰め替えサービス(有料)もあるので利用する価値があると思いす。今回は英国にしか発送してもらえない商品を購入することができたので良かったです。もう既に他に購入したい商品を見つけてしまっているので、近いうちに再び利用することになりそうです。

Jumper

UPS Express Saver
Happy with the experience. Website experience was easy. No issues whatsoever. My package was prepared by Alex - well prepared and consolidated in one box. Also left a nice note.

Unknown

DHL Economy Select
The procedure for handling brandy is too complicated. This really should be resolvable via the website.

Plastic Figure packs

DHL Express Worldwide
As advertised forward2me offered great service. Perfect for sending parcels to South Africa, where local postage is unreliable and courier services are needed.

Unknown

DPD Classic
Geweldig dat dit kan super

Shoes

DHL Express Worldwide
Shaun did a wonderful job repacking my items! Another great experience from Forward 2 Me as always! Thank you!

Unknown

UPS Express Saver
The whole experience went very smoothly. I was able to have an item shipped from the UK to the US without any issues. Just provided the given warehouse address on the order and I was notified by forward2me when it arrived. I paid the shipping and it was sent out quickly. I would definitely use the service again for companies that do not otherwise ship to the US.

Unknown

DHL Express Worldwide
Good support and fast service.

Perfume - 75ml

DHL Express Worldwide
Excellent, fast and super

Unknown

DHL Express Worldwide
I would recommend them and buy from them again
Perfect service 👍

T shirt

TNT Express Non-Docs
Fast Service. On time delivered.

Unknown

DHL Express Worldwide
it would be nice to have more postal options as all the couriers are expensive.

Bag

DHL Express Worldwide
With Anna's and Aimee's continuous support, a real expensive parcel has been shipped from the Germany Warehouse with one single day of delay.

Thanks!

Unknown

DHL Express Worldwide
Fungerar precis som det ska. Snabbt utan några problem.

Unknown

DHL Express Worldwide
Excellent service, it was pretty fast and when I had to contact customer service, they were extremely helpful and answered my questions In a timely manner, I will definitely use them again, price was good too.

Unknown

DPD Classic
Perfekter Service. Schnelle Weiterleitung und perfekt gepackt. Absolut vertrauenswürdiger Service. Gerne wieder.

Unknown

DHL Express Worldwide
I did not expect my package to arrive so quickly and with so much care! Not to mention their great customer service! So happy I used forward2me! Although the pricing was a little high, if you really want your item to come quickly and with ease, I’d recommend this site for purchasing outside the US and shipping to the US.

Unknown

DHL Express Worldwide
Work well,quick and no nosene

Earphones

DHL Economy Select
Service is clear and awesome. The pricing is a bit steep, but for the rest. Super service.

Unknown

DHL Express Worldwide
Excellent service, my package arrived faster than most of my US orders that I placed around the same time. Highly recommend them.

Magazine

DHL Express Worldwide
Great service. Quick and reliable.

Skin Cream

DHL Express Worldwide
The service was great! Very fast replies and made everything so much easier for me when I needed help. Definitely going to be a retuning customer 🙂

tenoforvir & emtricitabine tablets ip- 30 tablets

DHL Express Worldwide
everything preformed well, delivery fees are quite high

Unknown

DHL Express Worldwide
Fast, professional, without any problems

Itf Tkd Top Ten Dobuk Size 4 Blackbelt

DHL Express Worldwide
The customer service representative is very proactive, fast and helpful on helping to assist you when you unsure on how to use the website.

Hair dye

DHL Economy Select
Perfecto como siempre

Unknown

UPS Express Saver
Shipping fee too expensive. A rip off
forward2me

Response:

Hi,

Many thanks for taking the time to review our services.

I'm sorry to hear that you are unhappy with the price you have paid for shipping however we do feel that we offer good value for money for the service we provide.

The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.

I see that your package although light in weight did have a larger volume so the cost of shipping was calculated on the actual volumetric weight rather than the actual weight. In these instances we do offer a combine and repack service to help reduce the volume of a parcel as much as possible however I see that you did not take advantage of this service on this occasion. Please contact our customer service team if you require further details on this service and we can assist you with the process.

We do work with our couriers on a regular basis to ensure that our customers are provided with the best value for shipping however during the current pandemic all our couriers have added an emergency surcharge which increased the price of shipping for our customers. Due to lack of air freight space this year with the decrease of passenger flights, prices have increased significantly and these surcharges have been put in place to help them cover these increases.

Please also bear in mind the price paid to forward2me is not just for the cost of shipping, we offer a free UK address, we don't charge any annual or monthly fees like many of our competitors, we accept, process, store and prepare your goods for shipping and include the processing of all export paperwork required. We understand some retailers offering shipping at a lower price however they have the advantage that they are covering their costs on the sale of the product, we need to cover all our processing costs within the final price.

I hope this information helps explain how our pricing works however if you have any further questions please don't hesitate to get in touch with our customer service team.

Kind Regards,
Tracy.



Book

DHL Express Worldwide
I have used Forward2Me twice. The service was straightforward to use, and staff were communicative and responsive.

Unknown

DPD Classic
perfect service

LENS and screen cleaner

DHL Express Worldwide
I recommend forward2me to anyone want fast professional delivery in 7 days

ZX Spectrum games PART 1 of 2

UPS Standard Single
Once again, more of the same: EXCELLENT work and customer support / attention.

This time, apart from ALEX (who packed my games in a pleasant way), I'd like to THANK the ENTIRE team of dedicated people at Forward 2 me along these years! Thanks to ALL of you that make this great service possible, especially during these hard times!

I'll be with you for as long as I can, hoping to keep seeing F2Me as the BEST warehouse / shipping company! Again, THANK you so much!

baby powder kendamil

DHL Express Worldwide
Perfect service

Unknown

DHL Economy Select
Já perdi a conta ao número de vezes que recorri a esta empresa, e sempre tudo correu bem. Quando surgiram problemas, a assistência da empresa é rápida e eficiente na resolução das situações que podem surgir. Recomendado!

Unknown

DHL Express Worldwide
Everything ok

Unifi Cloud Key Controller

DHL Express Worldwide
Will use again soon. Covid charges from couriers increased fee but that's same for all couriers everywhere.

Ceramic Item

DHL Express Worldwide
great well packaged and arrived safe thank you katie!

Metal Part

DHL Express Worldwide
I have used Forward2me many times before with excellent service, however this time around, due to an quantity error with the commercial invoice they created, there was a 3 week delay in customs on my package. I did receive a correction invoice very quickly from Forward2me, but they should check the commercial invoice before sending packages.
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm pleased to hear that you are overall happy with the service we offer however I'm sorry to hear that you have been inconvenienced due to an error made on our side.

Please be assured that instances like this happen very rarely however from time to time due to human error mistakes do happen. I would like to try to rectify this with you and I will contact you shortly to resolve this for you.

Thank you once again for your feedback and although there has been a small blip in our service I hope you will continue to ship with us going forward.

Kind Regards,
Tracy.

Childs top

DHL Express Worldwide
They are very trustworthy, customers service is good, enquires responded on time and politely. However, their website is not the most user friendly. Often does not explain what you need to do and just leave you in dark. Can be very frustrating.
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm really happy to hear that you feel our company is trustworthy and our Customer Service was good although you did find it a little difficult finding your way around our website.

We have been working very hard this year to make improvements on our website to ensure so the functionality is easy and clear to use by our customers, we still have improvements to make and have recently employed for developers to work on improvements.

Your feedback is really important to us and I will contact you shortly via email to ask more information details of the difficulties you faced when using our service.

Take care and I will be in touch soon.

Kind Regards,
Tracy.