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customer reviews

Thank you for visiting our reviews page! Here you can find feedback from people who have used our parcel forwarding service. 

Nothing is more important than the trust between us and our customers.  We made this page in order to be transparent with what our customers are saying.  We hope you’ll find it useful!

ALL THE LISTED REVIEWS you can find here are from trusted review platforms such as Trustpilot and ONLY customers with past experience with the parcel forwarding service we provide all over the world.

forward2me has no control over the feedback unless it is abusive or defamatory - in which case Trustpilot themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Service Rating

4.5 5

5
27.719372021306%
4
3.0417717970283%
3
1.4507989907485%
2
0.88309503784693%
1
1.9484160358845%
Filter:
Germany
DPD Classic
TK
Forward2me has a very friendly and helpful customer service. You can ask anything and they always reach out to you in no time. They deserve more than five stars!
Switzerland
DHL Express Worldwide
RA
I have had a very positive experience with forward2me. Very quick and useful response, and goods packed and sent very fast.
United States of America
FedEx Connect
OS
Reason I used this service was due to me not being able to purchase a few items from another country. This service made it extra easy and shipment arrived to my house within a few days. Forward2Me is a game changer. I will using this service from now on. Highly recommend it A+++ service.
United States of America
DHL Express Worldwide
DP
It was great will come back and use this service in the future!
Sweden
DHL Economy Select
MB
Excellent service. Items always arrive intact and on time.
My overall online "global" shopping experience has been enhanced and eased because of foward2me.
Mauritius
FedEx International Economy
KP
Good communication and continuous update regarding status of your items. Well secured packaging. Recommended services
United States of America
FedEx Connect
BM
The website was really easy to use. Everything was very easy to figure out. The package arrived very quickly.
United States of America
DHL Express Worldwide
DD
So people usually read the one star and two star reviews.

So I'll start with this. Customer communication was 5 stars. I cannot dispute that. It was quick, timely, you just gotta match up the UK hours with your own time zone.

Everything else? Not so much.

First those quotes they give you on the front page of the website? Forget all that entirely. Literally just throw that out. Or pick the biggest one and add 30€.

I ordered some manicure gel. Not flammable, non dangerous, very small goods. They even come in their own strong plastic pots. I got three packages, total weight was about 1.21 kg total.

Cheap, right? I expected to pay 60-70€ in shipping, with FedEx.

Wrong. Wrong!

I was hit with a repacking fee of 6€, ok. Fine. Expectation was that it was going to be in a smaller box.

Wrong again! My 6€ paid for the package to get heavier. It went from 1.21 kg to 1.38 kg.

So I paid for it to get heavier?

The shipping quote forced it to be optimized for DHL, said best would be 70€, worst would be 86€.

I was slapped with a solid 96€ for shipping.

So the package got heavier, and quote was now higher. I paid for over 200€ so I was in it for the long haul.

It said DHL express, two business days. I waited 2 weeks for that package to arrive to NEW YORK CITY for collection.

When I got it, it looked like my stuff was thrown in the most ramshackle, ghetto big box they had with no extra care or protection. There were packing peanuts, but that's it. And it looked like they just opened the other packages and tossed the contents inside of the big box with no care or protection.

So I'm not doing this again.

Edit: let me add this. If I had shipped to America via bpost from the Benelux, shipping would have been 46€ for 30 kg.
forward2me
Hi Dionne.

Many thanks for your feedback.
I am sorry to hear of your dissatisfaction.

I would like the opportunity to reach out to you directly to further discuss your issues and concerns in more detail.

Please keep an eye out for my email.

Kind Regards

Hayley
South Africa
DHL Express Worldwide
AD
Excellent Service As ALWAYS :) :) Thank You Very Much A+++
Switzerland
TNT Economy Express
F
Good Service, fast, but very expensive
forward2me
Hi Franziska.

Many thanks for your feedback.

Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible for our customers based on the volume of packages that we receive.

We understand that everyone is facing financially challenging times worldwide. Unfortunately the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some of the courier services are reviewing their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis. Also many of the courier services' are having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.

We apologize for any inconvenience or difficulties this may be causing all of our customer's.

I hope the information I have provided to you is useful and that you will reconsider your current rating.

Please do not hesitate to get back in touch if you do have any further questions or concerns.

Kind Regards

Hayley
Norway
DHL Economy Select
LG
Service is fast, clear, streamlined, and custom service is also very fast. Really would recommend it!
United States of America
DHL Express Worldwide
JG
Awesome service… Great Prices.
Recommend 100%.. really reliable and great customer service..
United Arab Emirates
FedEx International Economy
JP
Happy to recommend these guys, efficient service and reasonable pricing. I had a few questions for my first shipment and they were happy to talk me through any queries.
South Sudan
DHL Express Worldwide
DM
Very excellent services and the shipment is very fast
United Kingdom
DHL Economy Select
N
Item was with me within a week and well communicated
United Kingdom
DHL Economy Select
CB
The website is tricky to understand, and I was made to arrange re packing into one parcel, in order to get the website to work ! which was not needed and not done It was only one parcel in the first place.
Apart from that it came through safe and sound
South Africa
DHL Express Worldwide
RD
Forward2me kept me informed when items were delivered to Preston and when they were released for delivery to South Africa by courier.
United Arab Emirates
DHL Express Worldwide
AC
your services are awesome
United States of America
FedEx Connect
DL
Very good my hats got to me in perfect condition. Only downside is how long it takes for items to arrive.
France
DPD Classic
VL
Sorry for my low english level, but the service is really good! I contact them for few questions, and they always take the time to answering and explain to me. If i need, or if my friends need the same service, i will tell them to go at Forward2me.com with no problem! Thanks for all
Kuwait
DHL Express Worldwide
MA
Thank you for good service, fast, reliable. You get updates about your parcel all the time
Romania
DHL Express Worldwide
SS
I only used the Japanese branch but it's reliable and trustworthy
South Africa
DHL Express Worldwide
RS
Always so professional and no requests even how small are answered. Your packages are indeed in safe hands and will be in time !!!! A++++ Thank you, everyone !!
Israel
FedEx International Economy
AG
I am very happy with this service. I have been using Forward 2me for 8 years now and no complaints. Also great customer service.
United States of America
DHL Express Worldwide
C
Easy and reasonable
United States of America
FedEx Connect
JF
They received my package, then sent it to me in perfect condition, will use again.
United States of America
FedEx Connect
MM
Trying to make a purchase from a German eBay Seller, the seller did not ship to countries outside the EU because of nonEU buyers.
I found Forward2me through internet reviews. Forward2me provided me the opportunity to purchase an eBay item from Germany not available outside the EU. I was, furthermore, able to track the purchase from the Seller first through eBay and then through the shipper provided by Forward2me.
Poland
UPS Standard Single
WB
Fast and excellent service.
United States of America
FedEx International Priority
SL
Order only took a few hours to be sorted after delivery service dropped off the package at their warehouse. Next day package was out and arrived after the weekend. Extremely pleased with the service.
Bermuda
FedEx International Priority
KB
My second timing going through forward2me and it was an extremely smooth process. I received my package in a timely manner and Aimee was extremely helpful with any questions I had. Highly recommend.
forward2me
Hi Kenneth.

Thank you so much for your feedback.

It is really good to hear that you are happy with the assistance and support that Aimee provided to you along the way.

I will pass on your gratitude personally.

We shall look forward to offering you our shipping services again very soon.

Kind regards,

Hayley
Belgium
FedEx Connect
JP
repacking failed and only 5 from 6 units were delivered. 1 was clearly broken as the full package was wet and smelling. Never again, really bad experience
forward2me
Hi Jo.

Many thanks for your feedback.

I am sorry to hear that you feel dissatisfied and that you have received your items in poor condition to your address.

All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our EU warehouse up until the date of delivery and unfortunately we may just be still within the 21 days timeframe to submit a damage claim with the courier for your shipment. I can see that you did not request a repack service for your goods prior to shipping, therefore, all of your goods would have been shipped out as they were received from the original senders. I am happy to ask for one of my customer experience agents to reach out to you via email to request additional images of the damaged items so we can assess and conclude this matter further at our side for you.

Please keep an eye out for our email.

I hope this helps you further.

Kind Regards

Hayley
United States of America
FedEx Connect
CW
While my package did arrive totally safely to me, and in a pretty decent timeframe, I took two stars off because my singular item had to be put in line to be "combine and repacked" which meant I had to pay more money and wait longer for what was 1 package to be put in a different box?

Other than that issue, the service was fine
forward2me
Hi Christopher.

Many thanks for your feedback.

I am sorry you are dissatisfied with your repack. I can see that your repack had exceeded our target of 24-48 hours.

To compensate you for the inconvenience we have performed the repack for free.

Forward2me is working to maintain great value pricing for our customers whilst also paying fair wages to our employees. This is a difficult balance to achieve in 2022 and has resulted in us failing to hit targets on multiple occasions.

To address these problems we are investing in technology and automation which will allow us to achieve more output with fewer people. The benefits of these investments will be felt by our customers in the coming months.

We want to thank you for using our service and your patience while we work through these issues. I would also appreciate it if you could reconsider your rating.

Please do not hesitate to contact me if you need anything further.

Kind Regards

Hayley
Qatar
DHL Express Worldwide
R
Clear communication, easy website and fast delivery. Only negative comment would be about the quoted/charged shipping rates. They’re considerably higher than a direct quote from DHL for same package weight/dimension.
forward2me
Hi Ronny.

Many thanks for your feedback.
We are sorry to hear that you feel dissatisfied with the shipping rates.

I can see that your first shipment was sent from our Tax Free warehouse in Guernsey.

Please be aware that, when you order goods to the tax free warehouse, the tax free element refers to the 20% VAT that is deducted from the total purchase costs of the items from the online retailer either upon checkout or upon delivery to Guernsey.
The VAT or tax free element refers to the purchase VAT or tax that you save from your original purchase with the retailer and this VAT or tax saving would contribute towards your final costs for the shipping service.

Guernsey is an English-speaking island located in the English Channel between France and Great Britain. It is not part of the United Kingdom or a member of the European Union, instead it is a self-governing Crown Dependency. Significantly, Guernsey has no VAT or GST (Tax Free). This means if a UK retailer ships to Guernsey they should not be charging VAT or tax.

Therefore it is recommended that you only look to ship higher value goods to the Tax Free address as the shipping options can be a little more expensive than shipping from our mainland UK address. We have recently switched on the FedEx International Priority as an additional courier option from the Tax Free warehouse.

I hope the information I have provided you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our service.

Kind Regards

Hayley
Sweden
TNT Economy Express
JH
Fast and simple, no complaints whatsoever. Thank you!
New Zealand
DHL Express Worldwide
MC
The service was great but the postage was a bit pricey, it will come down as supply line function comes back. Good response to inquiries helped make this first time use smooth.
Portugal
DHL Economy Select
JCF
Very good and reliable service. They put the Clients in first place
Israel
DHL Express Worldwide
BD
Very satisfied with the service, really fast handling and shipping
United Arab Emirates
FedEx International Economy
MA
توصيل سريع والشحنة سليمه لي تعامل ثاني مره اخرى
Austria
DHL Express Worldwide
FP
Alles wunderbar funktioniert. Jederzeit gerne wieder
United States of America
UPS Economy
P
Everything was handled carefully and shipped straight to my door, excellent service
Italy
DHL Economy Select
EA
Everything worked as expected. Easy to use and easy to compare shipment options at various prices and guarantees depending on what you're shipping. Delivery was on time.
Greece
DHL Economy Select
DP
Always helpful with everything I have needed.
Great service!
France
DHL Economy Select
S
All perfect speed and good packaging.parfait
United States of America
FedEx International Economy
JG
They helped me move a package from the Czech Republic to the US at low cost. It was fast and easy.
United States of America
FedEx Connect
C
Excellent experience overall, would use this service again in the future.
France
DHL Express Worldwide
MM
Excellent service A1!!
United States of America
DHL Express Worldwide
J
It's a good service. They did indeed come through on receiving my package in Japan and then shipping it. I'm giving a low rating because I might as well have just paid flipper price on eBay because the shipping for my product was $70 :l to California. That was the cheapest shipping via DHL too. Product was 21×11×33.5cm and 1.67kg (3.68 pounds). Which is pretty exorbitant pricing for something weighting 3 pounds in my opinion. I would recommend choosing another forwarding service. I'm not sure how or why shipping is that expensive from them but on eBay international shipping for same product would've been $20 so they must be including some crazy fees in there somewhere. An even smaller package was like $30 as well. So they cray. Choose something else, I'll be trying tenso next if I ever buy overseas again. At least I didn't have to pay ca sales tax for my item.
United States of America
DHL Express Worldwide
GM
So fast and easy! Will definitely use again. Received my package in 3 days from UK to US.
Romania
FedEx Connect
C
The case of the big radio box I shipped got broken. Parcel was definitely mishandled by the transport company but also the protection was poor.
forward2me
Hi Claus.

Many thanks for your feedback.

I am sorry to hear that you feel dissatisfied and that you have received your items in poor condition to your address.

All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of delivery and unfortunately we are no longer within the 21 days timeframe to submit a damage claim with the courier for your shipment. I can see that you did not request a repack service for your goods prior to shipping, therefore, all of your goods would have been shipped out as they were received from the original senders. I am happy to ask for one of my customer experience agents to reach out to you via email to request additional images of the damaged items so we can assess and conclude this matter further at our side for you.

Please keep an eye out for our email.

I hope this helps you further.

Kind Regards

Hayley
United States of America
FedEx Connect
B
First time ever using a forward service and just so happened to be trying to ship health supplements to the US from the UK. Had no idea I had to do FDA paperwork and etc. Your team walked me through everything, were very quick to respond. Made the daunting task of trying to figure out everything as easy as it could be. Great job guys, you rock.