Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

DHL Express Worldwide
Forward2Me was incredibly quick and responsive! My order arrived in perfect condition.

Unknown

UPS Express Saver
Amazing friendly service, very fast and reliable with multiple address u can ship to.

Unknown

DHL Express Worldwide
Excellent service!Absolutely reliable and fast as the wind shipping.Highly recommended.

Shirt

DHL Express Worldwide
Failed to anticipate such high costs. Simultor is not precise
forward2me

Response:

Hi,Many thanks for taking the time to provide your feedback on our services however I'm disappointed to hear that you found that the cost of using our service was more than expected.The price paid for shipping not only includes the transit fees, it includes the use of a UK address, the acceptance, processing, storing and dispatch of your goods including any export documentation required and full customer support for tracked services until delivery.Shipping fees are calculated on the amount of space that your shipment occupies in transit rather than the actual weight, this is called the volumetric weight. The actual weight would only be charged when this was higher than the volumetric weight. I see that for your shipment although very light, it volumed out higher therefore the shipping fees were calculated on the higher volumetric weight.I'm thinking that when you checked the price calculator you may have only entered the total weight of your packages rather both the actual weight and the dimensions of the package. When both pieces of information is entered as well as the country, city and zip code the price should match the price you are being charged for shipping on your account. If you ever find that these prices differ please contact our Customer Service team at info@forward2me.com and they will be happy to look at this for you.We do however offer a combine and repack service, this is especially useful when ordering multiple items where the overall volume may be able to be reduced to ensure the customer obtains maximum value for shipping and may be useful in future.I hope this information helps going forward and that you will consider using our services again. Our customer service team are always on hand to help and if you are unhappy with any aspect of your shipping invoice in future please don't hesitate to get in touch so our team can evaluate if you are receiving the best value for the service being offered.Kind Regards,Tracy.

Unknown

DHL Economy Select
A bit on the expensive side, but works
forward2me

Response:

Hi,Thank you for your feedback, I'm pleased that our service has worked well for you however if you need any help with obtaining the best value for shipping please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and they will be very happy to assist you.Kind Regards,Tracy.

Beauty products

DPD Classic
I've had 3 packages forwarded, on 2 separate occasions. Everything went smoothly and the packages were delivered to me 2 days later (Germany).

Unknown

TNT Express Non-Docs
It worked very well. It was my first experience and I was a little worried but the site was updated right after my parcel was delivered to the warehouse. I'd use their service again!

Beauty Advent Calender

UPS Standard Single
Item was shipped fast. The rate was reasonable and customer service was friendly. Would highly recommend.

Unknown

UPS Express Saver
英国から日本への送料がとても高額な業者しか設定されていません。もし、英国にUSAのPlanet Express が進出すれば、間違いなく Planet Express を選びます。急ぐときには、高額でゆっくりは低額を選べるように改善してください。商品代より送料が高くなり困っています。よろしくお願いします。
forward2me

Response:

Hi,Many thanks for your feedback however I'm really sorry to hear that the cost of shipping was more than expected.The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight especially when shipping by air. This is called the volumetric weight. All couriers use volumetric weight to calculate their shipping prices, it is only when the actual weight is higher than the volumetric weight that the shipping fees are calculated on the actual weight.forward2me offer a combine and repack service for our customers where we evaluate the package and repack reducing the overall volumetric weight where possible. This is to help customers obtain the maximum value for shipping. I see that you didn't take advantage of this option when you shipped so you may wish to look at this next time you are using our services to ensure that the package is packed as efficiently as possible.This service is also useful if you are looking to purchase multiple orders and include them in one shipment. I hope this option may be useful for you going forward and make shipping more cost effective overall.Please don't hesitate to get in touch with our Customer Care team at any point if you are unhappy with any of our services, we can then evaluate your package before payment to ensure that you are receiving the best price for shipping. Our contact email is info@forward2me.com.Kind Regards,Tracy.

Phone case

DHL Express Worldwide
It was really flawless. I was not worried about my purchases at all. Thanks

Unknown

DHL Express Worldwide
Excellent, trustworthy service. Shipments on time with no delays

Unknown

TNT Economy Express
the best service. will use again & I'll tell my friends to use forward2me.

Air purifiers

UPS Express Saver
My air purifier w/ extra filters arrived without any damage, fast delivery.

Cosmetics - Advent Calander

DHL Express Worldwide
This service is wonderful! Shipping was very fast and customer service was so helpful and responsive. Thank you!!

Saute pan

DHL Express Worldwide
Great repackaging on fragile goods and fast service. Thanks Ben!
forward2me

Response:

Hi,Many thanks for your review.We've so pleased that you have been happy with the repacking and service received, I'll forward your thanks to Ben,Kind Regards,Tracy.

Phone case

DHL Express Worldwide
Very fast parcel preparation and dispatching. Really like the service!

Unknown

DHL Domestic Express
They helped solve an issue that was on my behalf, and it was quick and easy. I appreciate it greatly.

Unknown

DPD Classic
Fast service, Easy to reach by mail. All went great and fast. Would use this service again

New Balance Mens 1500 Made In England Trainers Black/Grey

UPS Express Saver
感謝。 とても使いやすい。 いつも利用しています

Phone cases

UPS Express Saver
Service is quick and and communications are great. Fast delivery.