customer reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.869467751233%
4
2.5811823480433%
3
1.0952411451995%
2
0.71735092551079%
1
1.7613527188881%
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reviews of forward2me
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Canada
DHL Express Worldwide
ET
Efficient communication, updates, quality re packaging and choice of shipping options
forward2me
Hi Eleanor,

Many thanks for the 5 star review!
Netherlands
DHL Economy Select
T
did what i expected, they were a bit busy but with only a couple a days delay i receiced the package. they kept me informed on every step

transport prices were a but fuzzy to me, not all expected options were available.
forward2me
Hi Tim,

Thanks for the feedback.

We have noticed that you requested a combine and repack service for your package, opting for DHL as the courier.

When you make a request for courier this is preset as DHL when the repack has been done, however, you have the opportunity to ask us to explore various shipping methods. This allows us to provide you with the most cost-effective solution available, ensuring that you receive the best value for your shipping needs.

Please remember that you can always reach out to us whenever you require shipping services. Don't hesitate to ask us to open the courier options for you.

Many thanks,
Forward2me
Greece
UPS Standard Single
KP
Very easy to use. Smooth process. Was contacted in each stage.
forward2me
Hi Kelly,

Many thanks for the 5 star review!

Many thanks
Forward2me
Lithuania
DHL Express Worldwide
G
1. Your website advertised DPD shipping. When the time came to ship it, DPD was unavailable, and I had to use expensive one-day express DHL.
2. Other forwarding companies do not include the shipping price in the customs declaration. Because you included the shipping price in the customs declaration, the total value of goods plus shipping reached the threshold and I had to pay customs tax.

Update:
3. There is no easy way to know up front what shipping options are available for different warehouses. And when your package arrives at the warehouse there is no way back, you have to pay for expensive shipping if there are no cheap options available.
forward2me
Hi Gramer,

Thanks for the feedback.

Regarding the availability of DPD shipping, we regret any confusion that may have arisen. Please note that DPD shipping is currently only available from our UK warehouse and is limited to shipments destined for France, Germany, and the Netherlands. As you are shipping from our Guernsey warehouse, we regret to inform you that DPD is not an option at this location. However, we do offer expedited shipping services through DHL and FedEx, which are available for your convenience. When checking pricing cost on our website, it's crucial to verify that you have selected the correct warehouse for shipping before finalizing your purchase.

We kindly ask that you double-check the shipping warehouse location listed on our pricing page before proceeding with your order. This will ensure that your goods are dispatched from the most suitable location, optimizing efficiency and reducing transit times.

We have received conflicting information regarding the inclusion of shipping costs on commercial invoices, with some customers insisting on its presence while others claim it is unnecessary. Similarly, couriers have provided differing advice on this matter. While we have been advised that including shipping costs is not mandatory, we acknowledge that customs offices may have varying requirements.

To address this issue and provide you with greater control over your shipments, we have implemented a feature that allows you to choose whether shipping costs appear on the commercial invoice. We understand that individual preferences may vary, and we want to accommodate your specific needs.

If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.

Many thanks,
Forward2me
United States of America
UPS Worldwide Expedited
BB
Fast, efficient service.. I didn't know how I was going to get my parcel shipped to the US from the UK when I ran into Forward2me. What a lucky find. Thanks for helping me and doing it so quickly!!!
forward2me
Hi Bill,

Many thanks for the 5 star review!

Many thanks
Forward2me
United Kingdom
DHL Economy Select
MIH
All parcels come on time except for one. This was due to the fact that my supplier did not attached an invoice in the parcel. However, there was excelent communication with forward2me and the parcel was delivered at a later date.
forward2me
Hi Maria,

Many thanks for the 5 star review!

Many thanks
Forward2me
France
UPS Standard Single
SD
From France I am very satisfied !
Ultra satisfait du service, réponse très rapide du service client, c'est clair simple et efficace.
Merci forward2me
forward2me
Hi Simon,

Many thanks for the 5 star review!

Many thanks
Forward2me
Spain
UPS Standard Single
MR
my delivery was sent back to the sender
forward2me
Hi Marcus,

Thanks for the feedback.

We have noticed that you have already received your shipment on 01/02/2024.

We will send you an email directly to clarify the situation.


Many thanks,
Forward2me
United States of America
UPS Express Saver
AF
Quick and fast communication. Reasonable pricing
forward2me
Hi Ashley,

Many thanks for the 5 star review!

Many thanks
Forward2me
Norway
DHL Economy Select
IDI
Easy to use, fast delivery.
forward2me
Hi Ingvild,

Many thanks for the 5 star review!

Many thanks
Forward2me
United States of America
DHL Express Worldwide
AI
Great customer service and fast shipping no complaints!
forward2me
Hi Anthony,

Many thanks for the 5 star review!

Many thanks
Forward2me
South Africa
DHL Express Worldwide
SJ
Been using this company for years, no complaints. They always deliver, within the Estimated time frame and I’m based in South Africa. Keep up the good work
forward2me
Hi Siphesihle,

Many thanks for the 5 star review!

Many thanks
Forward2me
Australia
DHL Express Worldwide
J
Way too expensive/no reasonable choice between carriers and prices. Never has it cost me almost $200au to deliver a small 1-2kg package from uk to aus and that included unnecessary repacking delays of a week. I expected c$100 - $110au max. The average cost of delivery of small items without forwarding service is $60au, so I did expect FTM to mark up, just not to 98 pounds or c $185au! As this seems to be the norm though, hopefully i will never need to use a forwarding service again.
forward2me
Hi Jemma,

Thanks for the feedback!

I'm sorry to hear about your disappointment with the cost and service provided.

I have checked you shipped with DHL express with actual weight of 1.79 kg and volumetric weight of 2.92 kg. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and FedEx ) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. I see on this occasion the volumetric weight is higher than the actual weight so the shipping fees are calculated on the higher volumetric weight.

As you are shipping to Australia, GST (Goods and Services Tax) are included in our services when shipping. This means that a 10% GST is applied to all goods with a value of $1000 Australian dollars or less that are being shipped via our services. Additionally, a 10% GST is also applied to the shipping fee for the service we provided. Please check this link https://www.ato.gov.au/other-languages/information-in-other-languages/gst/goods-and-services-tax-gst-when-you-sell-to-australia

By including GST in our services, we strive to simplify the shipping process and eliminate any surprises for our customers upon delivery.

If you have any further questions or if there's anything else we can assist you with regarding your shipment, please feel free to let us know. We're here to help and ensure a smooth shipping experience for you.

Many thanks,
Forward2me


United States of America
DHL Express Worldwide
DF
Shipping is fast and easy to use. Only problem are that the rates are expensive.
forward2me
Hi Dustin,

Thanks for the feedback. We're glad to hear that you find our shipping process fast and user-friendly.

The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and FedEx) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.

I see on this occasion the volumetric weight is higher than the actual weight so the shipping fees are calculated on the higher volumetric weight.

Many thanks,
Forward2me

United States of America
DHL Express Worldwide
S
It was a straightforward and seamless process.
forward2me
Hi SV,
Many thanks for the 5 star review!

Many thanks
Forward2me
Greece
UPS Express Saver
CV
Everything is clearly stated and know what to expect also I have a great experience with the service quality from the pickup until the delivery to me.
Hungary
UPS Standard Single
PBV
I got an absolutely positive experience with this forwarder. I simply can't complain about anything. Please keep up this good work. Best Wishes! Peter
Libya
DHL Express Worldwide
AA
Very good service
Ireland
DHL Economy Select
JM
The service is excellent. Just the website miss some user case, like a option to repack when original pack have batteries.
Cayman Islands
UPS Express Saver
KCA
Excellent service.
United States of America
DHL Express Worldwide
DS
Amazing service
United States of America
UPS Express Saver
MM
Easy to use, simple, fast, efficient
Canada
DHL Express Worldwide
PB
Performed as promised and shipping was fast after forward2me ( uk) received my forwarding parcel.
South Africa
DHL Express Worldwide
RS
The right systems and balances in place. Always willing to go that extra mile, thank you. Greatly appreciated.
forward2me
Hi Richard,

Thank you for your kind words. We're committed to ensuring that our systems and processes are in place to provide the best possible service.

We value your feedback and are here to make sure your experience with us is positive.

Wishing you a wonderful day!

Best regards,
AF
United States of America
UPS Express Saver
BM
This was my first experience and it couldn't have gone any smoother. I received notification within a hour when my package was delivered to their location. I then selected my final destination and it was shipped within the two hours of my instructions. The service far exceeded my expectations!
Israel
FedEx International Priority
AB
They got the shipment and right away they informed me also they shipped it one day after I pay that it also good also it's an address in uk tax free that save money and the shipping to your destination country it's no so expensive (but not cheap either)
forward2me
Hi Assaf,

Thank you for taking the time to provide feedback on your recent experience with our shipment process.

We appreciate your positive remarks regarding the swift dispatch of your shipment, and we're pleased to have been able to offer you the convenience of a tax-free address in the UK, ultimately helping you save on costs. We understand that shipping expenses can be a concern, and we strive to provide a balance between quality service and reasonable pricing.
If there's anything specific you think we can enhance or if you have any further comments, please don't hesitate to let us know. We look forward to serving you again in the future.

Thank you for choosing us!

Best regards,
AF
United States of America
DHL Express Worldwide
AC
Gave me an inaccurate forwarding estimate cost to ship a package from Japan to the US, which ended up costing me forty extra dollars.

Forward2Me had labelled Fedex and UPS as usable services for my forwarding in the estimate I had made before making my purchase, however as soon as my package made it to their warehouse, conveniently the more expensive DHL was now the only option I could pick for shipping to my location, despite the previous estimate saying otherwise. With little choice but to use DHL at that point or simply lose the item I ordered forever or having to pay warehouse storage fees with them, I had the item shipped anyway.

With that said, my package did arrive in a timely and safe manner, nor was it lost in their warehouse. The website itself was easy to use and understand, and they have several options on countries to ship to.

I would be much more careful using them in the future due to the estimate issue previously mentioned, but if cost isn't an issue as it was in my case, the actual service quality and usability isn't bad at all.
forward2me
Hello Alyssa,

Thank you for taking the time to provide us with your feedback.

Our pricing page aims to provide accurate estimates based on the information provided by our customers.To ensure the most precise estimate, we recommend entering the full delivery address, including the city and post code, as well as providing accurate details regarding the weight and dimensions of your package.

At Forward2me, we're dedicated to ensuring your shipping experience is smooth, transparent, and worry-free.
To help in such cases we offer two features to all our customers:
1. Price Match Guarantee: We believe in offering you the best value for your money. If you come across a competitor offering a better price for the same service, we've got you covered. Our Price Match Guarantee ensures that we will match that better price. All you need to do is share the details with us, and we'll take care of the rest. Learn more about this feature https://www.forward2me.com/price-match-guarantee/
2. Free Return to Sender: If you find that the shipping costs are still higher than expected, even after exploring various options, we have a solution. Our Free Return to Sender service allows you to send the package back to the retailer at no extra cost. It's a hassle-free way to reconsider your purchase without worrying about return expenses. Discover more about this service https://www.forward2me.com/free-return-to-sender/Our primary goal with these features is to provide you with a risk-free shipping experience.

Warm regards,
Aimee
Israel
DHL Express Worldwide
NK
Straightforward very quick process, and Girlie from customer support is always great, quick to respond, helpful, kind and professional.
forward2me
Hi Neta,

Thank you so much for your positive feedback! We're thrilled to hear that you found our process straightforward and quick. We appreciate your recognition of Girlie from our customer support team, and we're delighted to know that she was able to assist you effectively.

If you ever have any more questions or need assistance in the future, feel free to reach out. We're here to help!

Many thanks,
Aimee
Ireland
DHL Express Worldwide
DR
Very poor service, extremely expensive item less than 1kg cost more than €100 to shop from Uk to Ireland. It would not let you purchase label without repackaging. Would not recommend
forward2me
Hi Daniel,

Thanks for the feedback.

At Forward2me, we're dedicated to ensuring your shipping experience is smooth, transparent, and worry-free.
To help in such cases we offer two features to all our customers:

1. Price Match Guarantee: We believe in offering you the best value for your money. If you come across a competitor offering a better price for the same service, we've got you covered. Our Price Match Guarantee ensures that we will match that better price. All you need to do is share the details with us, and we'll take care of the rest. Learn more about this feature https://www.forward2me.com/price-match-guarantee/

2. Free Return to Sender: If you find that the shipping costs are still higher than expected, even after exploring various options, we have a solution. Our Free Return to Sender service allows you to send the package back to the retailer at no extra cost. It's a hassle-free way to reconsider your purchase without worrying about return expenses. Discover more about this service https://www.forward2me.com/free-return-to-sender/Our primary goal with these features is to provide you with a risk-free shipping experience.

Warm regards,
Aimee
Cyprus
DHL Express Worldwide
CE
Excellent!!! My package came to Cyprus from Germany in 2 days!! Taking in mind that it was during the Christmas season. I never expected it to come so soon!!
forward2me
Hi Chrisoula,

Wow! That's fantastic news! We're happy to hear that your package made it from Germany to Cyprus in just 2 days, especially during the busy Christmas season. Our team works diligently to ensure timely and efficient deliveries, and it's always rewarding to receive such positive feedback from satisfied customers like you.

Thank you for taking the time to share your positive experience. Should you have any future shipping needs or inquiries, please don't hesitate to reach out. We're here to assist you every step of the way.

Once again, thank you for choosing us, and we look forward to serving you again in the future!

Aimee
Hungary
UPS Standard Single
GB
Accurate, Fast, Excellent.
Thank you very much.
forward2me
Hello Gero,

Thank you for your concise yet impactful feedback! We're delighted to hear that you found our service accurate, fast, and excellent.

Should you have any further needs or questions in the future, please don't hesitate to reach out. Thank you once again for your kind words and for choosing us for your shipping needs.

Warm regards,
Aimee
Gibraltar
UPS Express Saver
JI
One of my forwarded packages got delayed at Customs and they were very helpful in chasing it up with the relevant courier.
Canada
FedEx International Economy
CD
It was fast. Nothing was broken. 10/10. The price was decent.
Cyprus
DHL Express Worldwide
D
They work properly. It’s only disadvantage they charge nearly double price for DHL.
United States of America
DHL Express Worldwide
J
Very simple interface, safe packaging, ultra fast shipping -- thanks!
Norway
DHL Economy Select
M
Very happy with service and delivery.
United Arab Emirates
FedEx International Priority
AA
I live in UAE and wanted to buy serval stuff from east Asia, and couple friends recommended my to use forward2me services since they have warehouses in multiple countries and offers shipments forwarding services.

And they have the best customer support service, many thanks to Aimee and Nica
Romania
FedEx International Economy
VS
the service its alright , but not that happy with it cuz, i order 2 package (same thing in both) 40pounds each , one to uk adress and one to uk tax free , the on ordered to uk transport was 22pounds+15 euro tax when it gets to my country , the one tax free was 55 pounds transport + 30 euros tax due to high price to transport , i didnt undersant why same fedex took so much on that adress and why name of adress is tax free if its not tax free, Update: they told me this : "
Your shipment in the UK has an actual weight of 1.22 kg and volumetric weight of 4.70 kg ( 42x35x16).

While in the UK tax free warehouse the actual weight is 1.21 kg and volumetric weight of 1.91 kg ( 32x23x13 cm )." Observations: the pairs where identical and same size and same model , order from 2 accounts due to discount limits me to only one pair per account ,so tell me guys where is that diffrence from2kg vol to 5 kg vol , 3 kg went where?
forward2me
Hello Vlad,

Thank you for taking the time to provide feedback regarding your recent shipping experience with us. We genuinely value your input as it helps us improve and address concerns that our customers may have.

I understand your frustration and confusion regarding the shipping costs and tax charges associated with the two packages you ordered. The discrepancies in the fees between the two shipments to the UK address and the UK tax-free address seem to have caused confusion, and I apologize for any inconvenience this may have caused you. I will send you an email personally to discuss the difference.

To clarify, the term "Tax Free" specifically pertains to the exclusion of certain VAT sales taxes within the UK, but it does not imply exemption from duties and taxes imposed by the customs of the destination country, whether it be in the UK or Guernsey.

These duties and taxes charges are determined and levied by the customs authorities in the receiving country and are independent of the Tax Free status in the UK or Guernsey. It's important to factor in these additional costs to have a comprehensive understanding of the overall expenses associated with international shipping from our Tax Free warehouse.

Warm regards,
Aimee
Germany
FedEx International Economy
CS
I'm really satisfied with my overall experience, fast consolidation/ repack and great shipping prices- thank you so much!
Romania
DHL Economy Select
RR
Very useful service, swiftly dispatching the parcels to countries not covered by some vendors.
Seychelles
DHL Express Worldwide
R
Overall positive experience, I particularly liked that I was kept updated on the status of my package while it was in the queue to be combined and repackaged.
Mexico
UPS Worldwide Expedited
In general the service is really good but the warehouse in the USA is a complete mess, they have lost some of my items 3 times, compared to the UK service the USA one takes weeks to update a received package or they just not simply update it unless you request it. About the invoices: sometimes they just add a package in review (when has arrived to the warehouse) to an existing one in ready to ship.

At least the customer service there is helpful.

I'll keep using it for UK stuff but I'm completely done with the USA warehouse.
forward2me
Hi Angel,

First and foremost, thank you for taking the time to share your feedback with us.

I sincerely apologize for the challenges you've faced with our USA warehouse operations. This is our new warehouse location and it's disheartening to hear about the delays and issues you've encountered.

Our aim is always to ensure that every package and customer experience meets the highest standards of reliability and efficiency.

Regarding your feedback on the invoices and the merging of packages, I understand how this could lead to confusion and inconvenience. We'll review our processes to ensure that such discrepancies are minimized, if not entirely eliminated.

I genuinely regret that you've reached this point of frustration with our USA warehouse operations. Please know that your feedback is invaluable, and we are committed to making the necessary improvements to regain your trust.

I will be reaching out to you personally.

Thank you once again for your feedback, and we hope to restore your confidence in our services.

Warm regards,
Aimee
Hong Kong
FedEx International Economy
CK
Quick and take initiative to fix issue. In my current shipment with one item broken, out of my expectations, they contact me for compensation arrangement from shipper. I have received the compensation within one week. My commendation to Nica. Thanks.
forward2me
Hello CK,

Thank you for taking the time to share your feedback with us. We deeply value your trust and satisfaction in our services.

It's gratifying to hear that our team acted promptly to address the issue with the broken item in your shipment.

Your commendation for Nica is truly appreciated.

Once again, thank you for choosing us and for recognizing our efforts. Should you have any further needs or concerns in the future, please do not hesitate to reach out. We're here to assist you.

Warm regards,
Aimee
Romania
UPS Standard Single
A
The registration process on the website was easy and the navigation also. The integrated tools to calculate cost estimations are very helpful and quite precise and this adds transparency to the whole process. I was quite skeptical about this since I had no previous experience with forwarding companies, but my parcel was handled very well and got dispatched very fast. I'm actually impressed with how easy and fast everything went. Good job Forward2me !
Romania
UPS Standard Single
AP
Excellent service with great rates!
Saudi Arabia
FedEx Connect Plus
H
I am your customer for long number of years. Recently I noticed big drop in service level and price of shipping. The new process of logging in shipments is very bad and the shipping options and cost is way out of reasonable. The whole thing came as surprise to me in the last transaction. I thought I would be saving going through your service but unfortunately it turned to be a big loss.
forward2me
Hi HMS,

Thanks for the feedback.

Regarding the invoice uploading process, I understand that the recent changes may have caused some inconvenience for you, and I appreciate the opportunity to clarify the process.

Our updated invoice uploading system is designed to streamline the order fulfillment process and ensure accuracy. By filling out the details of your expected order and uploading a copy of the matching order confirmation from your account, we aim to automate the extraction of data from the invoice. This helps us prepare the contents of the package in advance, ensuring that everything is ready to go as soon as the physical order arrives at our warehouse from the retailer.

With regards to the shipping cost, we are now offering F2ME Cross Border services, this is the replacement of SMSA.

The Last Mile couriers for the FedEx Cross Border are as follows:

Saudi Arabia - PostNL
Bahrain - Aramex
UAE – Emirates Post
Kuwait - Aramex
Egypt – Post NL

We will reach out to you personally to discuss this in detail.

Many thanks,
Aimee


Cyprus
DHL Express Worldwide
OK
Everything has been delivered in time!
Japan
FedEx International Economy
Thank you for your fast and excellent service.
United States of America
UPS Express Saver
SV
Fast, thorough and reliable
United States of America
DHL Express Worldwide
L
Great service! The shipping is always fast. The care and attention to detail is always appreciated!
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