customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Patrick Weißer
31 May 2023
DPD Classic
PW
perfect service - quick and friendly!
Chinua Moore
24 May 2023
UPS Express Saver
CM
Customer service was excellent as usual however unlike previous occasions I was not able to choose which shipping company I wanted. The service from the shipper chosen was very poor and a little expensive. Hope I'm able a to choose who I want to ship with in the future
Hi Chinua
Many thanks for your feedback.
Your package was restricted for you to ship directly from your inbox due to one of the dimensions being over the customer account restricted limit of 120 cm. This classed the package as over sized and required a custom shipment to be processed from our side on your behalf.
Our UK warehouse concluded that the package was already suitably packed for shipping as received and it was not possible to reduce the package further in size. You were provided with the most cost effective courier option and shipping price for your car part package at the time of shipping. You can also find out more about our processes by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
We are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you have found a lower price for an identical service for your package, you are more than welcome to send us a link with the offer and we will do our best to match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, please send us a link with the offer and we will refund the shipping price in full.
As you have already shipped your goods and not taken advantage of our Price Match and Free Return to Sender options, please feel free to submit your request for a refund to our Customer Experience team via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/).
If you need any further assistance, please do not hesitate to contact our Customer Experience team.
Kind Regards
Hayley
Many thanks for your feedback.
Your package was restricted for you to ship directly from your inbox due to one of the dimensions being over the customer account restricted limit of 120 cm. This classed the package as over sized and required a custom shipment to be processed from our side on your behalf.
Our UK warehouse concluded that the package was already suitably packed for shipping as received and it was not possible to reduce the package further in size. You were provided with the most cost effective courier option and shipping price for your car part package at the time of shipping. You can also find out more about our processes by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
We are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you have found a lower price for an identical service for your package, you are more than welcome to send us a link with the offer and we will do our best to match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, please send us a link with the offer and we will refund the shipping price in full.
As you have already shipped your goods and not taken advantage of our Price Match and Free Return to Sender options, please feel free to submit your request for a refund to our Customer Experience team via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/).
If you need any further assistance, please do not hesitate to contact our Customer Experience team.
Kind Regards
Hayley
Erica V
20 May 2023
FedEx International Priority
EV
Forward2me is an awesome and much needed company! They offered exactly what the public needs, an ability to ship items from other countries that do not offer shipping to the USA. Forward2me offers a whole array of options to safely transport what I order overseas, regardless of the weight or size of the item. I am very pleased with how my first experience was with them, I will DEFINITELY be shipping with them again. :) Very happy customer!
Erin B
17 May 2023
DHL Express Worldwide
EB
Great!!!!!!
kazuma
17 May 2023
DHL Express Worldwide
K
There are many Japanese people around us who use forward2me, and it is very useful especially for purchasing EU-only products.
Also, the operators are very kind, and even if you are not good at English, you can get a satisfactory answer with translation software.
I will continue to use forward2me as it is very convenient!
Also, the operators are very kind, and even if you are not good at English, you can get a satisfactory answer with translation software.
I will continue to use forward2me as it is very convenient!
John Roberts
16 May 2023
FedEx Connect Plus
JR
This is the 2nd time I’ve used this service and I am quite pleased at how quickly I received my deliveries, which were in perfect condition too!
Renel Parkes
16 May 2023
DHL Express Worldwide
RP
Very Timely and love to fact that the item is photographed wen received
Michael Zacharia
14 May 2023
FedEx Connect Plus
MZ
For whatever reason, they had to repackage the item. This took several days. Then when it was ready to ship, it cost an additional $85 to ship. I don’t think I’ve paid that much for shipping ever. The cost to ship to them from Europe (Poland) was only about $35. Huh??? Either they are massively profiting off shipping costs or there’s something really off about the rates they are getting.
Hi Michael.
Thanks for your feedback.
There are packages that we receive and mark as 'Repacking Required' either because we have identified the current packaging for the goods as poor and insufficient and feel the contents would be at risk of being damaged and to make sure the contents is more safely packed for international shipping or because we feel there would be a sufficient amount of excess space to save you by repacking.
The time that is stated from your account when you request combine and repack shows up to 48 hours or 2 business days for completion.
This is the maximum time frame we would need to complete a repack request especially during our peak business times. However, I can see that your repack request had exceeded our advised 48 hour completion time frame. As a gesture of goodwill we have reimbursed the repack charge back to you. Please keep an eye out for this refund returning to your original payment method within the next 24 hours.
For peace of mind for all of our customers, forward2me offers a price match, free return to sender, and refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
As you have already shipped your goods and not taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund to our Customer Experience team via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/). You can also find out more about our processes by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need any further assistance, please do not hesitate to contact our Customer Experience team.
Kind Regards
Hayley
Thanks for your feedback.
There are packages that we receive and mark as 'Repacking Required' either because we have identified the current packaging for the goods as poor and insufficient and feel the contents would be at risk of being damaged and to make sure the contents is more safely packed for international shipping or because we feel there would be a sufficient amount of excess space to save you by repacking.
The time that is stated from your account when you request combine and repack shows up to 48 hours or 2 business days for completion.
This is the maximum time frame we would need to complete a repack request especially during our peak business times. However, I can see that your repack request had exceeded our advised 48 hour completion time frame. As a gesture of goodwill we have reimbursed the repack charge back to you. Please keep an eye out for this refund returning to your original payment method within the next 24 hours.
For peace of mind for all of our customers, forward2me offers a price match, free return to sender, and refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
As you have already shipped your goods and not taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund to our Customer Experience team via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/). You can also find out more about our processes by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need any further assistance, please do not hesitate to contact our Customer Experience team.
Kind Regards
Hayley
AY
13 May 2023
FedEx Connect Plus
A
Great, as always!
Julian Tatang
12 May 2023
DHL Express Worldwide
JT
Excellent service and fast but very expensive and there was no cheaper option offered.
Shipping out a T-shirt and a hand towel (small & light), cost me 7,196 Yen (A$78).
I would only recommend it for something urgent or vital.
Shipping out a T-shirt and a hand towel (small & light), cost me 7,196 Yen (A$78).
I would only recommend it for something urgent or vital.
Hi Julian.
Thanks for the feedback
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
Since you have not taken advantage of our Price Match and Free Return to Sender options yet, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
Thanks for the feedback
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
Since you have not taken advantage of our Price Match and Free Return to Sender options yet, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
Amelia Cantwell
11 May 2023
FedEx Connect Plus
AC
They are efficient and fast. I've ordered from them twice and had no problems.
HSLU Design & Kunst
11 May 2023
UPS Standard Single
HD&
Fast and good handling
Secret Agent
11 May 2023
FedEx International Economy
SA
It's my third time using the service and I can highly recommended. Just beware for the packing time may be long :)
Hi there.
Thanks for the feedback.
The time that is stated from your account when you request combine and repack shows up to 48 hours or 2 business days for completion. This is the maximum time frame we need to complete a repack request especially during our peak business times. However our UK team are currently completing most repack requests within 24 hours. All repack requests should not take any longer than 48 hours.
I hope this helps you further
Kind Regards
Hayley
Thanks for the feedback.
The time that is stated from your account when you request combine and repack shows up to 48 hours or 2 business days for completion. This is the maximum time frame we need to complete a repack request especially during our peak business times. However our UK team are currently completing most repack requests within 24 hours. All repack requests should not take any longer than 48 hours.
I hope this helps you further
Kind Regards
Hayley
Hosam
05 May 2023
DHL Express Worldwide
H
good and reliable service .. on the expensive side and could be a little faster..
Hi Hosam.
Thanks for the feedback
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
Since you have not yet taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund via live chat or from the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
Thanks for the feedback
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
Since you have not yet taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund via live chat or from the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
Maria L
13 April 2023
DHL Express Worldwide
ML
I was very impressed with the speed and courteous manner in which I was treated and will continue with their service! Thank you
Chris G
13 April 2023
DHL Express Worldwide
CG
This was my first time using a forwarding service from Japan and I can't fault the experience. It was easy to understand what to do, the Forward2Me website was easy to use, the price reasonable all things considered, and my item arrived in perfect condition, quicker than I expected. Will definitely use this service again.
Ralph T
13 April 2023
FedEx Connect Plus
RT
Quick and competent conversations with the support team.
Reasonable pricing.
Fast delivery.
All what is needed.
I switched from another forwarder who was the opposite. Now, I will continue using Forward2me service! Good job, guys!
Reasonable pricing.
Fast delivery.
All what is needed.
I switched from another forwarder who was the opposite. Now, I will continue using Forward2me service! Good job, guys!
Matthias T
12 April 2023
UPS Express Saver
MT
I use forward2me for shipping fudge from the uk to europe. There is fast and correct handling of shipments. Will use the service again.
Carlos G
11 April 2023
FedEx Connect Plus
CG
I bought a couple of hats from Austria and I had them to delivered to California. Great way to ship them with a trustworthy company.
Duncan G
11 April 2023
DHL Express Worldwide
DG
Ive used Forward2Me many times and cannot fault them, excellent service every time
Brad B
10 April 2023
FedEx Connect Plus
BB
I used Forward2Me to purchase a golf bag not available in the United States. They were very quick with processing the item when they received it, and sent it out to me the next day. It was a little expensive, but the service was high quality. I would recommend them to anyone looking to buy something you are unable to get in your home country.
Dionne D
09 April 2023
FedEx Connect Plus
DD
I had a really negative experience the first time around but that was b/c of a miscommunication at the warehouse.
This second time around? A signfiicantly better experience. Customer support is always brilliant, and I would like to thank Nica for working with me through my many many many messages. :D
This second time around? A signfiicantly better experience. Customer support is always brilliant, and I would like to thank Nica for working with me through my many many many messages. :D
Vignesh m
08 April 2023
FedEx International Economy
VM
Excellent customer support and got my delivery in a reasonable time frame. I was regularly notified on repacking. Importing is an expensive affair, so, it was good to have a service like forward2me handling it. They did make a mistake of mentioning me as a company instead of an individual which caused me some trouble with the customs. No other issues other than that.
Alistair C
08 April 2023
FedEx International Economy
AC
F2M recommended my package should be repacked because the original box was not very strong. I hesitated but confirmed. When the package was arrived I was so pleased. Their new external packing was very strong and secure. Inside the original packing was indeed very weak and not suitable for international shipping. This is caring for their customer and I say thank you.
Pavla R
08 April 2023
DHL Economy Select
PR
I used forward2me twice and will use them in the future as well. The service is great - one can see the status and all available actions on the website. Repacking and shipment can be arranged easily online via the personal profile. In case of any special requests the communication with the customer services is is also very professional. My items arrived very well packed and in perfect condition.
P T
07 April 2023
FedEx International Economy
PT
Got my item, they re-packaged it for me, I think the service is reliable
Sandra A
06 April 2023
DHL Express Worldwide
SA
Impressive customer service. First time using this service & all my numerous questions were answered promptly & courteously. I will use this service again & recommend without hesitation. Thank you!
Pradit K
05 April 2023
FedEx International Economy
PK
Make my shopping lists more easy to get its done. Fast and easy also good support on request.
Yonette H
04 April 2023
DHL Express Worldwide
YH
I have used this service more than 20 times and I have nothing but great experiences. Will continue to use. Excellent customer service
Md Azri H
04 April 2023
FedEx International Economy
MAH
No fuss using the Personal Shopper Service and items delivery as scheduled.
Matthew W
03 April 2023
FedEx Connect Plus
MW
Had 8 items repackaged too save money on shipping to the USA. It saved me a lot of money and arrived in great condition and time. If want too save money then let multiple purchases build up so you can add together. The 30 Days allowed for holding of items before Shipping helps with this
Tianjia L
03 April 2023
DHL Express Worldwide
TL
I didn't know Forward2me usually doesn't ship to UK mainland. Was caught by surprise a bit. It was not very clear to me by just browsing their website. Otherwise all good as usual.
Lauren K
01 April 2023
FedEx Connect Plus
LK
I rarely review things, but I wanted to review my experience here because I was skeptical. Could see potential for a scam very easily. But apparently not. My order (wallpaper) arrived at their warehouse, and it was packed, shipped, and arrived to me stateside within less than a week. The handling fee seemed quite reasonable compared to other companies I considered.
Alexander E
01 April 2023
DHL Express Worldwide
AE
I am very pleased with my overall experience including combining shipments and ease and quickness of communications
Raphael V
31 March 2023
DPD Classic
RV
Excellent experience so far, fast and reliable. They didn't lost a package and I like the flexibility to hold package for 30 days and combine. Tried myus.com in the past in UK and it was awful.
Antonela p
31 March 2023
DHL Economy Select
AP
Forward2Me helped me import some goods classified as "dangerous" from the UK to my country, Romania. Customer service has been very useful and efficient to me, guiding me throughout the process.
I will come back again!
I will come back again!
Petrus M
30 March 2023
FedEx International Economy
PM
Friendly, professional and prompt service! Will make use of them again.
Hosam B
29 March 2023
DHL Express Worldwide
HB
Great service but it's on the expensive side compared to other mail forwarding companies. Hope they revise their pricing.
Andreas T
28 March 2023
UPS Standard Single
AT
I am very satisfied with the process, and it went surprisingly fast.
It is very nice to receive updates - from the moment your package/order arrives to your temporary "address" and to the moment you can choose your shipping company.
I will definitely use Forward2Me again :) !
It is very nice to receive updates - from the moment your package/order arrives to your temporary "address" and to the moment you can choose your shipping company.
I will definitely use Forward2Me again :) !
Yuanyuan L
27 March 2023
DHL Express Worldwide
YL
5 star, awesome! It is super easy to do everything via the website. And the web chat feature is nice as well, we left message to the chat to ask questions, and got replied very quickly. The customer service is quite good. The shipping is fast. We will definitely use it very often.
Gabriella V
27 March 2023
DHL Economy Select
GV
It was my first shipment with Forward2me. I am fully satisfied - it was quick and easy. Also the ccommunication is great. Thank you!
Panayiotis V
27 March 2023
FedEx International Economy
PV
Great service but quite expensive for the dimensions and weight of the package.
Tatiana S
24 March 2023
FedEx International Economy
TS
Friendly, helpful staff. Always answer quickly and help to find a solution. Easy and fast!
Carmen I
24 March 2023
FedEx International Economy
CI
Quick, efficient, good communication, reasonable prices
Catherine M
23 March 2023
DHL Economy Select
CM
I have used forward to me again and again because I know I am in extremely trustworthy and efficient hands. The customer service team in particular needs special recognition. If something goes wrong or I need extra help or have a special request, they have always been kind, efficient, intelligent in their response and flexible - Aimee, Chris, Nico, Anna and others, they are all helpful and on top of things. Being an expat in Europe, having a great forwarding company makes life that little bit better and forward2me in my experience is one of the best. (Would also shout out to DHL for the actual shipping who at least in my region are way better than the competitors).
Hi Catherine.
Many thanks for taking the time to submit this review.
It is great to hear that you are satisfied with our service and with the support and communication that you receive from our customer experience agents, Aimee, Nica and Chris. To name a few.
We appreciate all customer feedback to ensure we can continue to offer our customers the very best forwarding experience every time.
Please don't hesitate to get back in touch if you should require any further assistance with anything else and one of the team will be more than happy to help you.
Take care and stay safe.
Kind Regards
Hayley
Many thanks for taking the time to submit this review.
It is great to hear that you are satisfied with our service and with the support and communication that you receive from our customer experience agents, Aimee, Nica and Chris. To name a few.
We appreciate all customer feedback to ensure we can continue to offer our customers the very best forwarding experience every time.
Please don't hesitate to get back in touch if you should require any further assistance with anything else and one of the team will be more than happy to help you.
Take care and stay safe.
Kind Regards
Hayley
Rosinel d
23 March 2023
DHL Domestic Express
RD
Very fast, accurate, and reliable, email reply in same time call are answer i am very happy with the service.
Jin K
22 March 2023
UPS Economy
JK
I was a little worried because I had never used a site like this before. But everything was delivered as expected. They had good communication and shipped relatively quickly. I will definitely use them again for the future
Luis M
22 March 2023
FedEx International Priority
LM
Helpful services, everything worked as expected. Alerts and clarity in the process.
Mumtaz K
22 March 2023
DHL Express Worldwide
MK
Extremely happy with the service. Thank you kindly.
Aleksandar S
22 March 2023
DHL Express Worldwide
AS
Ordered goods in a UK shop without international delivery, sent everything to forward2me, and received in Bosnia in an agreed time. Very satisfied with the service.