Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
CINDY WANG
22 November 2024
FedEx International Economy
CW
The service was prompt and polite
Many thanks for the 5 star review. 😊
Jendry Cruz Mora
21 November 2024
FedEx Connect Plus
JCM
Todo fue muy rápido
Many thanks for the 5 star review. 😊
CMBG
21 November 2024
FedEx International Economy
C
I had never used this service before but had some clothing items I wanted to buy that I couldn’t get shipped to Canada. They accepted package and forwarded it to me. I had to send a picture id of me to verify my identity. I also had to submit an itemized list of things I bought and the price. They gave me multiple shipping/forwarding options and I decided. I paid duty on my purchase and it was arranged through the carrier so it made it easier. At the end of the day it was not cheap but I received the items I wanted and Forward2Me made it possible. I would use them again.
Thank you so much for sharing your experience with us! We understand the importance of a smooth and secure process, so it’s great to know that our ID verification and itemized list requirements gave you confidence in our service. We’re also glad that arranging the duty payment through the carrier made the process easier for you.
While we strive to provide the best value for our services, we truly appreciate your understanding of the costs involved and are delighted that you received the items you wanted. Knowing that you’d use our service again means the world to us, and we look forward to assisting you with future purchases!
If you ever have questions or need assistance, we’re here to help.
While we strive to provide the best value for our services, we truly appreciate your understanding of the costs involved and are delighted that you received the items you wanted. Knowing that you’d use our service again means the world to us, and we look forward to assisting you with future purchases!
If you ever have questions or need assistance, we’re here to help.
Yoshihiro Sato
21 November 2024
FedEx International Economy
YS
Using Forward2me, I can buy an interesting product from Germany. Thank you.
Many thanks for the 5 star review. 😊
Swami Ralph
20 November 2024
FedEx Connect Plus
SR
The UK firm I bought from didn't know I'm in US, F2M got the pkg and turned it right around, it came thru fine. So F2M turned an "impossible-to-get" situation into an "easy-as-ordering-locally" one! Well done!
Many thanks for the 5 star review. 😊
Norbert Vásquez
20 November 2024
FedEx Connect Plus
NV
Excellent service and very fast with shipping to my destination country thank you very much for the effort and speed, blessings to all your work team
Many thanks for the 5 star review. 😊
A.A
20 November 2024
FedEx Connect Plus
A
Extremely expensive
Thanks for the feedback.
Couriers calculate the final shipping weight using both actual weight and volumetric weight to ensure they charge appropriately for both the space the package occupies and its weight.
When calculating the final shipping weight, some carriers may factor in the volumetric weight (calculated from the dimensions 41x38x6 cm), which in your case brings the total shipping weight to 1.87 kg.
At Forward2me, we strive to offer competitive rates and services that ensure the best value for your shipping needs. Our pricing is designed to be on par with or better than many other parcel forwarding companies, while we also focus on providing a reliable and efficient service to get your packages to you quickly and safely.
We continuously monitor the market to ensure we offer a competitive edge, whether through our cost-effective shipping options, responsive customer support, or value-added services.
Warm regards,
Forward2me
Couriers calculate the final shipping weight using both actual weight and volumetric weight to ensure they charge appropriately for both the space the package occupies and its weight.
When calculating the final shipping weight, some carriers may factor in the volumetric weight (calculated from the dimensions 41x38x6 cm), which in your case brings the total shipping weight to 1.87 kg.
At Forward2me, we strive to offer competitive rates and services that ensure the best value for your shipping needs. Our pricing is designed to be on par with or better than many other parcel forwarding companies, while we also focus on providing a reliable and efficient service to get your packages to you quickly and safely.
We continuously monitor the market to ensure we offer a competitive edge, whether through our cost-effective shipping options, responsive customer support, or value-added services.
Warm regards,
Forward2me
Steven Mdhluli
20 November 2024
FedEx Connect Plus
SM
They lost my parcel
Dear Steven,
Thank you for your feedback.
We’ve made several attempts to contact you via phone and email to gather the necessary details for approaching FedEx regarding the issue with your shipment. Unfortunately, we have not received a response from you.
To proceed with a claim, FedEx requires specific details about the missing items as well as receipts. Without this information, they will not be able to progress the claim.
As we are unable to move forward without your input, we regret to inform you that we cannot proceed with any claims at this time. If you can provide the required information, we would be happy to assist further.
Thank you for your understanding, and please don’t hesitate to reach out if you have any questions.
Kind regards
Customer Satisfaction Team
Forward2me
Thank you for your feedback.
We’ve made several attempts to contact you via phone and email to gather the necessary details for approaching FedEx regarding the issue with your shipment. Unfortunately, we have not received a response from you.
To proceed with a claim, FedEx requires specific details about the missing items as well as receipts. Without this information, they will not be able to progress the claim.
As we are unable to move forward without your input, we regret to inform you that we cannot proceed with any claims at this time. If you can provide the required information, we would be happy to assist further.
Thank you for your understanding, and please don’t hesitate to reach out if you have any questions.
Kind regards
Customer Satisfaction Team
Forward2me
Rhea
20 November 2024
UPS Standard Single
R
Great service. I got regular updates on all shipping. It was delivered quicker than expected. And was so easy. Will definitely use again.
Many thanks for the 5 star review. 😊
alex daltan
17 November 2024
DHL Express Worldwide
AD
The best and cheap forwarding I found
Many thanks for the 5 star review. 😊
Caspar Bo
16 November 2024
FedEx International Economy
CB
Cheating company - it gets way more expensive than planned every time - used them 3 times - each time they insisted on repacking the goods despite my insistence on it not being necessary- that resulted in repacking fees + their repacking made shipping significantly more expensive. And in each occasion they added wrapping to parcels already perfectly packed. One parcel went from expected 30gbp shipping to 150 + 25 for their packing efforts. Stay away
Update
To top it up, they are now lying and claim it’s up to the customer to repack or not - I asked them several times not to repack and was told it wasn’t an option.
They also reached out to me only to justify their actions in broader terms - no apologies no refunds no investigation
UPDATE 2:
You keep updating your answer and your lies just becomes bigger and bigger. I asked you several times NOT to repack, and you said you had to, so dont say its up to me. Furthermore, it was packed fine originally which was clear when i received it, and i could see your packing on top of the original packing.
Furthermore, now you decided to make public what i bought, and yes it was a second hand boot for a car, that needed to be repainted anyways, so a few scratches or whatever would not have mattered what so ever. It was a 99 GBP product that i expected to pay 50 GBP to ship according to your calculater and ended up paying 30 GBP for repacking and then another 2xx GBP in shipping, it was so outragous i was considering just leaving it with you and order another one.
Update
To top it up, they are now lying and claim it’s up to the customer to repack or not - I asked them several times not to repack and was told it wasn’t an option.
They also reached out to me only to justify their actions in broader terms - no apologies no refunds no investigation
UPDATE 2:
You keep updating your answer and your lies just becomes bigger and bigger. I asked you several times NOT to repack, and you said you had to, so dont say its up to me. Furthermore, it was packed fine originally which was clear when i received it, and i could see your packing on top of the original packing.
Furthermore, now you decided to make public what i bought, and yes it was a second hand boot for a car, that needed to be repainted anyways, so a few scratches or whatever would not have mattered what so ever. It was a 99 GBP product that i expected to pay 50 GBP to ship according to your calculater and ended up paying 30 GBP for repacking and then another 2xx GBP in shipping, it was so outragous i was considering just leaving it with you and order another one.
Thank you for your feedback.
The Audi convertible boot tailgate panel you have purchased requires special handling due to its size and delicate nature. To ensure it arrives safely and without damage during transit, we will be repacking it with additional protective materials.
At Forward2me, we strive to ensure that all shipments are handled with the utmost care and transparency. Our repacking process is typically initiated to ensure that parcels meet the necessary standards for safe transport.
Without additional repacking, there may be a higher risk of your items being damaged during transit, especially if the packaging is not designed to withstand the stresses of shipping or if the items are fragile. If the items are not repacked, we cannot guarantee the same level of protection against unforeseen issues like mishandling or rough transit conditions.
Ultimately, the decision is yours. If you decide to proceed without repacking, just let us know, and we’ll move forward accordingly so you can ship as is.
Thank you for your understanding.
Best regards,
Customer Satisfaction Team
The Audi convertible boot tailgate panel you have purchased requires special handling due to its size and delicate nature. To ensure it arrives safely and without damage during transit, we will be repacking it with additional protective materials.
At Forward2me, we strive to ensure that all shipments are handled with the utmost care and transparency. Our repacking process is typically initiated to ensure that parcels meet the necessary standards for safe transport.
Without additional repacking, there may be a higher risk of your items being damaged during transit, especially if the packaging is not designed to withstand the stresses of shipping or if the items are fragile. If the items are not repacked, we cannot guarantee the same level of protection against unforeseen issues like mishandling or rough transit conditions.
Ultimately, the decision is yours. If you decide to proceed without repacking, just let us know, and we’ll move forward accordingly so you can ship as is.
Thank you for your understanding.
Best regards,
Customer Satisfaction Team
Mark Turney
12 November 2024
DHL Express Worldwide
MT
Once you learn how this program works it is very easy to get your orders that otherwise was unattainable. I would tell folks to use Forward2Me with confidence.
Many thanks for the 5 star review. 😊
SM
12 November 2024
UPS Standard Single
S
I ordered something from Adidas Germany and they don't ship to my country so I used forward2me.
I had great experience, quick and responsive support to help me with my first order (my contact was Julie).
I received the packages in the estimated timelines, without delays. i will surely use the service again to order from abroad
I had great experience, quick and responsive support to help me with my first order (my contact was Julie).
I received the packages in the estimated timelines, without delays. i will surely use the service again to order from abroad
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
chris mossman
09 November 2024
DHL Express Worldwide
CM
Received my first shipment from Japan, arrived quickly, parcels excellently repacked for a small fee but this saved on postage costs. Just organised my first shipment from USA so expecting more of the same. Great service if wanting an item which doesn’t offer delivery to your home country. (UK for me). Ordered from Amazon in Japan & EBay USA so far 👍
Many thanks for the 5 star review. 😊
Anda Turcila
08 November 2024
UPS Standard Single
AT
Fast, reliable, very helpful.
Many thanks for the 5 star review. 😊
Dude T
25 October 2024
DHL Express Worldwide
DT
Smooth transaction, valuable service, exceptional customer service.
Thank you very much for the 5-star review :D
Jennifer G
24 October 2024
DHL Express Worldwide
JG
My package arrived speedily and all my questions were answered within 24 hours. The website for me was confusing but with excellent and friendly customer service all went well and I love this service.
T T
23 October 2024
DHL Express Worldwide
TT
Process was pretty easy and my package was sent well packed.
Jesus A
23 October 2024
UPS Standard Single
JA
The value of the shipment were very expensive, for a toy of 100 pounds I had to Pay 20 pounds to ups and 40 more when i received the box, 60% of the total price is a very cost
Gerő B
16 October 2024
UPS Standard Single
GB
Ultra super services.
Maximum correct.
A rare good attitude towards the activity they are doing.
Keep going.
Thanks
Maximum correct.
A rare good attitude towards the activity they are doing.
Keep going.
Thanks
Sameer A
15 October 2024
FedEx International Economy
SA
Proffesional handling of parcels. Quick service, and compatative prices.
Pasi P
14 October 2024
UPS Standard Single
PP
I don't think a service like this could get any easier to use. I will definitely use the service again.
Maikel G
14 October 2024
DHL Express Worldwide
MG
I was kept in the loop throughout the entire process. Great service. Smooth process.
Anni Z
14 October 2024
DPD Classic
AZ
The support of F2M can't be better. I had so many questions and all of them were answered. Thank you so so much. My package arrived savely and I'm so happy to hold them in my hands, after a return from UPS. So I never would choose UPS again. But with dpd or dhl everything is fine.
Thanks for all your help and Information.
Thanks for all your help and Information.
Alexandre B
10 October 2024
UPS Standard Single
AB
I've used forward2me multiple times and it went smoothly every time! Great interface, easy to use, shipping costs are clear with various options.
Gerhard W
07 October 2024
DPD Classic
GW
Quick delivery without further involvement. Support for Custom's clearance was also organized.
Many thanks for the 5 star review. 😊
Jane S
07 October 2024
DHL Express Worldwide
JS
I have used a number of package forwarding services and Forward2Me is by far the best. They are really efficient and organised, and any package without issues is forwarded very quickly. If there are issues, from either end, they resolve them quickly and with great communication. You always know what is happening and why. Any time I have had questions (which has been a few times lately) their communication is clear and they are very helpful. They have helped me manage a few tricky forwarding issues for which I am very grateful. I could not recommend Forward2Me more highly and will not use any other forwarding service.
Thank you so much for your kind words and for taking the time to share your experience with Forward2Me :)
Mohamed R
07 October 2024
DHL Express Worldwide
MR
I'm really impressed with how quickly I received my parcel. I hesitated to use their service at first, but everything went very well, and I got my package on time. I would highly recommend everyone to use this service without a doubt.
Alex m
07 October 2024
UPS Express Saver
AM
Was quoted a reasonable price for shipping. After placing an order and already paying for items, the price of the forwarding went up 10x and was not offered any sort of compensation. This website / service is a complete scam do NOT use Forward2Me
Beedesh R
05 October 2024
DHL Express Worldwide
BR
It was an amazing experience to sit in our office and move a package from Europe to home.
Nina K
04 October 2024
DHL Economy Select
NK
Ich habe schon öfter über Lieferdienste in Nicht-EU-Ländern bestellt, doch es war nie so kompliziert wie bei forward2me. Ich hatte einen Adventskalender bestellt und jedes einzelne Teil wurde analysiert und jeden Tag gab es ein anderes Problem. Das habe ich noch nie erlebt und vor allem habe ich keine genaue Erklärung erhalten was genau das Problem ist. Auf meine Fragen kamen immer nur Standart-Antworten. Am Ende war der Versand plötzlich doppelt so hoch wie ursprünglich berechnet und dadurch, dass alle Produkte einzeln gelistet waren musste ich dem Zoll eine extra Gebühr von 50€ zahlen.
Julian H
04 October 2024
DPD Classic
JH
Order was processed as expected :) everything was fine :) No negative stuff happened. The UX of the Online Dashboard is easy to understand and makes it easy to do everything needed to assist F2M.
Shelley C
01 October 2024
DHL Express Worldwide
SC
The wrapped 5 glass perfume bottles together, threw in he boxes they came in away I guess. They should put them back in box to keep them from getting busted
Shane D
01 October 2024
FedEx International Economy
SD
When asking questions about my order/s I always make myself very clear about what I am asking but the person seems to fail in understanding basic requests but we get there in the end. And as far as Fedex is concerned I understand why they are so cheap. Their way in which they deliver items that arrive all at once is in 3 separate days (the last time they didn't deliver on the day they claimed no one was home when they delivered another parcel in the day), madness! Anyway after I did all the ground work I eventually got them no thanks to FedEx…
Attallah A
01 October 2024
DHL Express Worldwide
AA
I am happy to be a customer of your wonderful company
Thomas F
01 October 2024
UPS Standard Single
TF
Easy to get hands on great things formerly not available.
G F
27 September 2024
DHL Express Worldwide
GF
The repacking was done well, the box was not oversized. Worked really well. The whole process was very fast.
The only critique is maybe offer some more breakdown information on the international addresses. Sometimes I am not sure if a piece of information is a county, district, prefecture. So far I've been able to get it right in businesses shipping forms, but it does cause some uncertainties.
The only critique is maybe offer some more breakdown information on the international addresses. Sometimes I am not sure if a piece of information is a county, district, prefecture. So far I've been able to get it right in businesses shipping forms, but it does cause some uncertainties.
Al K
26 September 2024
FedEx International Economy
AK
Very good experience. Customer service replies really quickly. Shipping cost are reasonable.
Vignesh g
26 September 2024
DHL Express Worldwide
VG
Communication was quick and really helpful! The person understood my issue and solved it within minutes.
Joseph k
25 September 2024
FedEx International Economy
JK
They responded back with any questions i had quick and I'm very happy with the service I have received they haven't let me down yet. They also worked with me with the shipping price because I have a lot packages coming to me also I am very satisfied even though they probably hate me with all my questions and bugging them laugh out loud
Kathleen K
23 September 2024
DHL Express Worldwide
KK
Recent delivery very well repacked and arrived quickly.
Melvin v
19 September 2024
DHL Economy Select
MV
Unfortunately, I spent a lot of time solving the delivery problem. Customer service agents should be more competent in matters concerning services. I received completely different information regarding the same issue. But in any case, after many days, we finally solved the problem. I am not sure that I will use this delivery service in the future. Unfortunately
Ricardo J
18 September 2024
DHL Express Worldwide
RJ
A+++
Excellent service and price. Very helpful and professional.
Excellent service and price. Very helpful and professional.
Tj S
18 September 2024
UPS Worldwide Expedited
TS
Fast, easy and great communication. Website is self explanatory and will use again in the future.
Andrey K
18 September 2024
UPS Worldwide Expedited
AK
It was great!
I love service, there were not any issues, on time, i was informed about each step
I recommend the service and definitely will use it again
I love service, there were not any issues, on time, i was informed about each step
I recommend the service and definitely will use it again
Carmel B
16 September 2024
DHL Express Worldwide
CB
I would like to thank Joyce for her assistance with reference to my package received at Forward2me, USA warehouse. For recovering my customs duty money paid which went missing. Also thanks Joyce for doing all this in a short time.
Oldrich K
16 September 2024
UPS Standard Single
OK
Everything went well. Good communication and speed of delivery of goods to the address.
David B
11 September 2024
UPS Standard Single
DB
This is the second time I have used Forward2Me and both times I have had a great experience.
Mackelia W
10 September 2024
DHL Express Worldwide
MW
This was my first time shipping with Forward2Me, and they sure won my heart! I was really impressed with the delivery time. I would definitely recommend.
Yee A
10 September 2024
DHL Express Worldwide
YA
Very happy with the overall handling of the package and service.