Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Katerina Novakova
28 July 2024
UPS Standard Single
KN
Used the German warehouse and everything went smoothly and quick. Will be using again
Many thanks for the 5 star review. 😊
Gaurav Chawla
27 July 2024
UPS Standard Single
GC
Good Communication
Many thanks for the 5 star review. 😊
Kaycee O'Connor
23 July 2024
FedEx Connect Plus
KO
The repackaging that I requested to combine the packages did not happen and things were not packaged well so my items arrived damaged.
Update: Customer service refunded my shipping fees and took great care of me, they were very communicative. Will do business with them again.
Update: Customer service refunded my shipping fees and took great care of me, they were very communicative. Will do business with them again.
Hi Kaycee,
Thanks for the feedback.
We would like to investigate the issue how the damage was done.
Please contact us at info@forward2me.com.
Please provide the following information:
Photograph of the damaged item
Photograph of any external damage to the box
Photograph of the external box showing the shipping label
Photograph of internal packaging
Proof of purchase or invoice for goods purchased, showing the value of the goods.
Many thanks,
Forward2me
Thanks for the feedback.
We would like to investigate the issue how the damage was done.
Please contact us at info@forward2me.com.
Please provide the following information:
Photograph of the damaged item
Photograph of any external damage to the box
Photograph of the external box showing the shipping label
Photograph of internal packaging
Proof of purchase or invoice for goods purchased, showing the value of the goods.
Many thanks,
Forward2me
George Economides
17 July 2024
DHL Express Worldwide
GE
Absolutely everything was as described. Amazing!!!
We're delighted to hear that everything met your expectations. If you need any further assistance or have any questions in the future, don't hesitate to reach out.
Thanks for choosing Forward2me!
Thanks for choosing Forward2me!
Emma Jonckheere
15 July 2024
DHL Express Worldwide
EJ
Excellent process from delivery items to my storage address and efficient delivery to my destination address
We're glad to hear that you found our process excellent and efficient, from delivering items to your storage address to the final delivery at your destination. If you need any further assistance, please feel free to reach out.
Thanks for choosing Forward2me!
Thanks for choosing Forward2me!
Catia Forte
08 July 2024
UPS Standard Single
CF
The service worked very well. They were very fast and I was always informed throughout the process.
Thank you
Thank you
We're glad to hear that you were satisfied with our service and that you appreciated our speed and communication throughout the process. If you need any further assistance, don't hesitate to reach out.
Thanks for choosing Forward2me!
Thanks for choosing Forward2me!
TC
07 July 2024
DHL Express Worldwide
T
Excellent!
Clear pricing, delivery fast and safe, definitely will use it again!
Clear pricing, delivery fast and safe, definitely will use it again!
We're delighted to hear that you found our pricing clear and our delivery fast and safe. We appreciate your support and look forward to serving you again in the future.
Thanks for choosing Forward2me!
Thanks for choosing Forward2me!
NAOTO IMURA
04 July 2024
UPS Express Saver
NI
It is quick in correspondence, and the package keeps strong, too, but an amount of money is high.
Hi Naoto,
Thank you very much for your feedback.
Shipping costs are typically based on the space your shipment takes up, known as the volumetric weight, rather than the actual weight. Couriers like DHL and FedEx calculate their prices using this volumetric weight. However, if the actual weight exceeds the volumetric weight, the shipping price is based on the actual weight.
In this case, the volumetric weight is higher than the actual weight, so the shipping fees are based on the volumetric weight of 2.54 kg.
It appears that you are using UPS for shipping from Germany to Japan, which is the most economical option we can offer from this warehouse, considering the weight of 2.17 kg and dimensions of 35x33x11 cm.
Many thanks,
Forward2me
Thank you very much for your feedback.
Shipping costs are typically based on the space your shipment takes up, known as the volumetric weight, rather than the actual weight. Couriers like DHL and FedEx calculate their prices using this volumetric weight. However, if the actual weight exceeds the volumetric weight, the shipping price is based on the actual weight.
In this case, the volumetric weight is higher than the actual weight, so the shipping fees are based on the volumetric weight of 2.54 kg.
It appears that you are using UPS for shipping from Germany to Japan, which is the most economical option we can offer from this warehouse, considering the weight of 2.17 kg and dimensions of 35x33x11 cm.
Many thanks,
Forward2me
Holly Mcnaughton
03 July 2024
UPS Express Saver
HM
Unclear information on the website involving your "locked prices". I had sent my item to you after locking a price for "30days". I contacted a member of your staff to ask why I couldn't use my locked price to send my item. To which she was initally very responsive and told me she would email me back. I ended up just sending my package using the cheapest option because it took so long for forward2me to get back to me. I love your service. It has allowed me access to items from Europe very easily but I think your website it unclear and leads people to underestimating the cost of shipping.
Hi Holly,
Thank you for your feedback.
We reviewed the lock price email you sent and noted the weight and dimensions you provided: Weight (kg): 0.30 / Dimensions (cm): 5.00 x 10.00 x 3.00. The DHL shipping cost was quoted at £54.69 + GST.
However, the physical package we received has a weight of 0.21 kg and dimensions of 25 x 18 x 14 cm. Consequently, the shipping cost may differ from the initial quote due to the actual package received at our warehouse.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on this occasion the volumetric weight is higher than the actual weight so the shipping fees are calculated on the higher volumetric weight 1.26 kg.
I hope this clarifies the issue.
Best regards,
Forward2me
Thank you for your feedback.
We reviewed the lock price email you sent and noted the weight and dimensions you provided: Weight (kg): 0.30 / Dimensions (cm): 5.00 x 10.00 x 3.00. The DHL shipping cost was quoted at £54.69 + GST.
However, the physical package we received has a weight of 0.21 kg and dimensions of 25 x 18 x 14 cm. Consequently, the shipping cost may differ from the initial quote due to the actual package received at our warehouse.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on this occasion the volumetric weight is higher than the actual weight so the shipping fees are calculated on the higher volumetric weight 1.26 kg.
I hope this clarifies the issue.
Best regards,
Forward2me
Mariya Bondareva
02 July 2024
DHL Express Worldwide
MB
An easy and fast way to forward your packages. All my questions were answered by the support team. I received my package the same week.
Thank you for your 5 star review 😊.
Jake
24 March 2024
DHL Express Worldwide
J
Second time using the service. Quick and simple. Would recommend!
Many thanks for the 5 star review!
Anonymous
24 March 2024
DHL Express Worldwide
A
32 days of my package held at DHL at departure country and DHL refusdd to ship my package , DHL being a racist and unprofessional company,saying my name “raised a security alert” because my name is Mohammad. Very bad and racist DHL Poland, i will never recommend working with them again. Fortunately forward2me agent “ Regilyn” helped me recover my package and even reshipped my package free of charge. And was very kind and nice and respectful to me. I highly recommend.
Hi Angel,
Thanks for the feedback.
I'm sorry to hear about the delay you're experiencing with your package at DHL.
We have determined that the reason for the delay is due to the detention of the shipment. Unfortunately, this is a situation that is beyond the control of both DHL and Forward2me.
I understand how frustrating this must be for you.
We believe we are now in touch to you.
Many thanks,
Forward2me
Thanks for the feedback.
I'm sorry to hear about the delay you're experiencing with your package at DHL.
We have determined that the reason for the delay is due to the detention of the shipment. Unfortunately, this is a situation that is beyond the control of both DHL and Forward2me.
I understand how frustrating this must be for you.
We believe we are now in touch to you.
Many thanks,
Forward2me
Mikros Xristoulis
21 March 2024
UPS Standard Single
MX
great services
Hi Mikros,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Abdul A.
21 March 2024
DHL Express Worldwide
AA
product description was wrong.
Hi Abdul,
Thanks for the feedback.
We sincerely apologize for any inconvenience this may have caused you.
If products descriptions, were added wrong, I would advised to add purchase invoice going forward.
If you are expecting an incoming parcel, it would greatly assist us in ensuring accurate descriptions for each package by uploading the purchase invoices or order summaries associated with them. This allows us to process your parcels efficiently and accurately. Here's how you can do it:
Log in to your account.
Navigate to your Warehouse address.
Select the "Incoming Package" option.
Upload the invoice or order summary corresponding to the parcel.
Additionally, I want to bring to your attention that some of the items you are shipping contain batteries and are classified as dangerous goods when shipped. It is essential to adhere to safety regulations when handling such items to ensure the safety of our personnel and the integrity of the shipment.
If you have any questions or concerns regarding the uploading of invoices or the shipping of items containing batteries, please do not hesitate to reach out to us. We are here to assist you.
Many thanks,
Forward2me
Thanks for the feedback.
We sincerely apologize for any inconvenience this may have caused you.
If products descriptions, were added wrong, I would advised to add purchase invoice going forward.
If you are expecting an incoming parcel, it would greatly assist us in ensuring accurate descriptions for each package by uploading the purchase invoices or order summaries associated with them. This allows us to process your parcels efficiently and accurately. Here's how you can do it:
Log in to your account.
Navigate to your Warehouse address.
Select the "Incoming Package" option.
Upload the invoice or order summary corresponding to the parcel.
Additionally, I want to bring to your attention that some of the items you are shipping contain batteries and are classified as dangerous goods when shipped. It is essential to adhere to safety regulations when handling such items to ensure the safety of our personnel and the integrity of the shipment.
If you have any questions or concerns regarding the uploading of invoices or the shipping of items containing batteries, please do not hesitate to reach out to us. We are here to assist you.
Many thanks,
Forward2me
Wahbi BOUJARRA
21 March 2024
FedEx International Economy
WB
Fast and efficient service. Exceeded my expectations!
Hi Wahbi,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Greg Jenkins
15 March 2024
DHL Express Worldwide
GJ
Always fast
Thanks for the 5 star review!
Jenn Rodriguez
15 March 2024
DHL Express Worldwide
JR
I’ve used forward to me about 5 times now and each experience has been nothing short of amazing. Stumbling across this company has been a blessing and I cannot stop raving about them to my friends. The service is quick and efficient, their customer service is some of the best I’ve encountered. I presently use their service to purchase goods from the UK but can’t wait to get an address in Japan as well!!! Thank you to everyone in the UK facility, each of the deliveries I receive are packed beautifully, looking forward to many, many more purchases
Hi Jenn,
Thanks for the 5 star review.
We also have warehouse address location at Japan.
Please note that this information is readily available on your profile tab under "Warehouse Addresses" for your convenience.
Should you have any questions or require further assistance, please do not hesitate to reach out to us. We are always here to help.
Many thanks,
Forward2me
Thanks for the 5 star review.
We also have warehouse address location at Japan.
Please note that this information is readily available on your profile tab under "Warehouse Addresses" for your convenience.
Should you have any questions or require further assistance, please do not hesitate to reach out to us. We are always here to help.
Many thanks,
Forward2me
K. B
30 October 2023
DPD Classic
KB
Excellent customer service, fast delivery, fair prices. I will surely use your service again in the future. Highly recommended.
Justin M
18 October 2023
UPS Express Saver
JM
I have had a great experience with forward2me. I've dropped some other package forwarding services because it just can't compare to having multiple boxes in different countries under a single account. This is my main box, and it will remain so for the foreseeable future!
Hello Justin,
Thank you so much for your feedback! We're happy to hear that you've had a great experience with us.
We understand the importance of convenience and efficiency in package forwarding, and we're delighted that our service meets your needs.
If you ever have any questions or need further assistance in the future, please don't hesitate to reach out to our customer support team. We appreciate your continued trust in forward2me and look forward to serving you for years to come!
Many thanks,
AF
Thank you so much for your feedback! We're happy to hear that you've had a great experience with us.
We understand the importance of convenience and efficiency in package forwarding, and we're delighted that our service meets your needs.
If you ever have any questions or need further assistance in the future, please don't hesitate to reach out to our customer support team. We appreciate your continued trust in forward2me and look forward to serving you for years to come!
Many thanks,
AF
Thordur T
16 October 2023
DHL Express Worldwide
TT
I have found that their services are good but expensive and I am considering using a different freight forwarder for that reason. Also, lately I have found that they increasingly find cause to repack shipments from reputable companies and ofc charge extra for that favour, which leaves me perplexed.
Ryan D
16 October 2023
DHL Economy Select
RD
Fast and easy service with everything easily through WhatsApp
Hello Ryan,
Thank you for your feedback! We're happy to hear that you found our service fast and easy, especially through WhatsApp. We strive to provide convenient and efficient support for our customers, and your positive experience reaffirms our commitment to that goal.
If you ever have more questions or need assistance with anything in the future, please don't hesitate to reach out to us through WhatsApp or any other means. We're here to make your experience as smooth as possible. Thanks for choosing our service, and we look forward to serving you again!
Many thanks,
AF
Thank you for your feedback! We're happy to hear that you found our service fast and easy, especially through WhatsApp. We strive to provide convenient and efficient support for our customers, and your positive experience reaffirms our commitment to that goal.
If you ever have more questions or need assistance with anything in the future, please don't hesitate to reach out to us through WhatsApp or any other means. We're here to make your experience as smooth as possible. Thanks for choosing our service, and we look forward to serving you again!
Many thanks,
AF
Eve H
15 October 2023
DHL Express Worldwide
EH
I has no idea this type of solution existed! So effective, efficient, excellent communication and user friendly! Will definitely use again when the occasion arises. So wonderful to have the option!
Niels i
15 October 2023
DPD Classic
NI
Real good service and functionality on the website easy going and fast shipping.
Hello Niels,
Thank you for taking the time to share your positive feedback with us! Our team works hard to make the customer experience as smooth and efficient as possible.
Fast shipping is a priority, and we're pleased to have met your expectations. If you ever need any further assistance or have more feedback to share, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you in the future. Thanks for choosing our service!
Many thanks,
AF
Thank you for taking the time to share your positive feedback with us! Our team works hard to make the customer experience as smooth and efficient as possible.
Fast shipping is a priority, and we're pleased to have met your expectations. If you ever need any further assistance or have more feedback to share, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you in the future. Thanks for choosing our service!
Many thanks,
AF
Julie P
11 October 2023
DPD Classic
JP
Emballage parfait, respectueux des marchandises, délai rapide!
Ulrike H
10 October 2023
DHL Domestic Express
UH
Quick and efficient. A little pricey but a solution for offshore delivery not possible from supplier.
Hello Ulrike,
We wanted to take a moment to express our heartfelt gratitude for your recent 5-star feedback. Your satisfaction is our top priority, and we are delighted to hear that we were able to meet your expectations.
Your kind words about our quick and efficient service mean a lot to us. We understand that sometimes offshore delivery can be challenging, and we're here to provide a reliable solution for our valued customers like you.
We appreciate your feedback about the pricing, and we continually strive to offer competitive rates while maintaining the highest quality of service. Your input helps us in our ongoing efforts to improve and provide you with even better value in the future.
If you ever have more questions or require assistance with anything else, please do not hesitate to reach out to us. We are always here to assist you.
Once again, thank you for choosing our services and for taking the time to share your positive experience with us. We look forward to serving you again in the future.
Best regards,
Aimee
We wanted to take a moment to express our heartfelt gratitude for your recent 5-star feedback. Your satisfaction is our top priority, and we are delighted to hear that we were able to meet your expectations.
Your kind words about our quick and efficient service mean a lot to us. We understand that sometimes offshore delivery can be challenging, and we're here to provide a reliable solution for our valued customers like you.
We appreciate your feedback about the pricing, and we continually strive to offer competitive rates while maintaining the highest quality of service. Your input helps us in our ongoing efforts to improve and provide you with even better value in the future.
If you ever have more questions or require assistance with anything else, please do not hesitate to reach out to us. We are always here to assist you.
Once again, thank you for choosing our services and for taking the time to share your positive experience with us. We look forward to serving you again in the future.
Best regards,
Aimee
Sally K
09 October 2023
DHL Express Worldwide
SK
With so many diff companies offering parcel forwarding, I was relieved that Forward2Me was quick/free to set up an account, which enabled me to start using it straight away. The process of sending the parcel to Australia was incredibly user-friendly and I appreciated the variety of postage options. I have already recommended to another person!
Takako n
09 October 2023
DHL Express Worldwide
TN
They were kind and helpful on many occasions. The product arrived safely in my hands.
Elizabeth L
09 October 2023
DHL Express Worldwide
EL
First time using the FORWARD2ME service. Honestly liked how it gave me multiple addresses for a variety of countries. The UI is also easy to navigate and as long as your computer literate the process is easy. I thought the prices were fair for shipping and around the amount I expected. I will definitely be using this site again for package forwarding.
Noel E
07 October 2023
DHL Economy Select
NE
Very good service. No problems at all. The only thing is taht you HAVE to contact customer support if you ship certain items. Would be cool to just implement the consent of shipment and fees into the website
Coni N
07 October 2023
DPD Classic
CN
It was really okay thank you for answering me. I will do it again
Susan S
06 October 2023
DHL Express Worldwide
SS
I have been using this company for a long time, The service is excellent. I always recommend it to my friends and family
Takashi Y
04 October 2023
DHL Express Worldwide
TY
Thank you for your quick and polite response:-)
I recommend this servise.
I recommend this servise.
Cole B
29 September 2023
DHL Express Worldwide
CB
Pretty good experience, very helpful team. Got my package
Reg S
29 September 2023
DHL Express Worldwide
RS
THANK YOU FORWARD2ME FOR THE HELP IN MAKING SURE THAT MY PACKAGE IS HANDLED WITH CARE. SPECIALLY OUR WAREHOUSE EXPERT SIMON FOR THE HELP IN PROFESSIONALLY REPACKING MY PACKAGE. YOU CAN 10000X TRUST FORWARD2ME IN FORWARDING YOUR PACKAGE AT YOUR DOOR STEP. Xxx
Andreas B
29 September 2023
DPD Classic
AB
Very fast and uncomplicated. The website is very easy to handle.
Nancy M
11 September 2023
DHL Express Worldwide
NM
Very satisfied with the shipping and delivery. Have been looking for years for a company who is able to send me simple things I wanted from Germany. Thank you
Tobias S
05 September 2023
DHL Express Worldwide
TS
Solves the problem of mail forwarding exactly, in a reliable way at a reasonable price
Trevor B
04 September 2023
UPS Express Saver
TB
Without Forward2Me I wouldn't have been able to get the car part I really wanted.
They made it easy to secure the product and were good at communicating along the way.
I Highly recommend their services.
They made it easy to secure the product and were good at communicating along the way.
I Highly recommend their services.
Sulaiman A
24 August 2023
DHL Economy Select
SA
Excellent service, fast shipping, website design is great. Thank you A+++
Karen S
21 August 2023
DHL Economy Select
KS
My items were processed, packed and dispatched quickly. Very happy.
Steven T
19 August 2023
FedEx Connect Plus
ST
Overall my experience with your service has been great except this most recent time. I had reached out via email because I felt like there were some incorrect items in my box. I was advised somebody would look into it and get back to me but they never did. I went ahead and paid for shipping on the items you had in my box because maybe I had made the mistake. However, when the items arrived I realized that most (29 items arrived, 14 belonged to me) packages in my box were actually intended for another person that just so happened to be located in my local area. Think about this, had I not been the one who received the packages this other individual would have been out on 15 items. That's just wild to think, and what makes it worse is that I identified the issue was but it was never looked into further. This makes me hesitant to continue to use your services.
Update: everything has been rectified, and they went above and beyond to do so. Customer service is beyond exceptional and I understand that mistakes happen so overall a non-issue at this point because they took the time to understand and resolve the issue and once again went above and beyond to do so. Highly recommend their services based on their service alone.
Update: everything has been rectified, and they went above and beyond to do so. Customer service is beyond exceptional and I understand that mistakes happen so overall a non-issue at this point because they took the time to understand and resolve the issue and once again went above and beyond to do so. Highly recommend their services based on their service alone.
Valerie C
18 August 2023
UPS Standard Single
VC
So glad I found this site. I purchased an item from Amazon in Germany as it was not available in the UK. The address provided meant the order was completed, collected from that address and I selected the method of transportation from the list provided. Result was a successful delivery and a very happy friend.
Pete H
14 August 2023
DHL Express Worldwide
PH
Great for being able to get stuff from folks who don't want to ship international. The price to ship things on to you once it's received by F2M is very expensive. I buy a lot of stuff from overseas and F2M's prices and shipping options are much higher and I don't use the service as much as I would like as a result.
Vito S
08 August 2023
UPS Standard Single
VS
Fast, reliable, had the opportunity to track everything
Daria G
07 August 2023
DHL Express Worldwide
DG
I'm using this service for the second time and it will be the last. The invoice included by this service made a complete mess out of the customs clearance. Not to mention the price of the shipping itself. When the parcel already arrived to the warehouse from Amazon it appeared to be higher than the item itself. As a result I'm paying almost triple for my purchase… go find some experienced and honest company.
A c
07 August 2023
DHL Express Worldwide
AC
I contacted them about the fact that they only have very expensive express shipping options available.
So they wrote me back that there are economy options available for the UK warehouse and I asked back how that helps me if I have a shipment waiting in the German warehouse.
After that I only got templated and way too general answers from them, not going anywhere close to a solution.
I won't be using them in the near future and can't recommend based on this experience.
So they wrote me back that there are economy options available for the UK warehouse and I asked back how that helps me if I have a shipment waiting in the German warehouse.
After that I only got templated and way too general answers from them, not going anywhere close to a solution.
I won't be using them in the near future and can't recommend based on this experience.
Louise B
04 August 2023
FedEx International Economy
LB
Using Forward2me several times a week now and service is excellent
Dimitar S
03 August 2023
UPS Standard Single
DS
I have nothing to complain, already shipped a couple of items from Germany, definitely recommend.
Justin D
03 August 2023
UPS Express Saver
JD
Allows me the opportunity to shop on European websites from my home in the U.S! Great service that I will continue using for a very long time.
Murat A
02 August 2023
UPS Standard Single
MA
Ordered from amazon.de and with Forward2me it's delivered in the Netherlands. So good. I like it and recommend