Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Chantel M
28 August 2024
DHL Express Worldwide
CM
Now Shop and Ship is no longer working in Bahrain. This forward2me was suggested as another option. It was excellent and quick. Would recommend.
Mikhail F
26 August 2024
UPS Standard Single
MF
Shipping princes are the best. And the possibility to upload invoices with the parcel makes customns clearing automatic, witthout other communication with customs office.
Hans De Beucker
21 August 2024
UPS Standard Single
HDB
The store I ordered from was unable to use the provided UK address because the format was incorrect. After the store called forward2me though everything could be resolved and I received my package without any further problems. It's the first time I ever used such a service and despite the hitch I am satisfied.
Thank you for sharing your feedback! We’re glad to hear that, despite the initial address issue, everything was resolved and you received your package without any further problems. We apologize for any inconvenience caused by the address format issue, and we appreciate your understanding and patience as we worked through it. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. We’re here to help!
Many thanks,
Forward2me
Many thanks,
Forward2me
Romeo Matic
17 August 2024
UPS Express Saver
RM
Hidden scams
Hi Romeo,
Thanks for the feedback.
We take all concerns seriously and want to assure you that we operate with full transparency.
We attempted to reach you about this matter but haven’t received any details regarding your perception of our service as a scam.
If you have experienced any issues or have specific concerns, please reach out to us directly, and we will be happy to investigate and resolve any misunderstandings. Your trust is important to us, and we’re here to help clarify any doubts.
Many thanks,
Forward2me
Thanks for the feedback.
We take all concerns seriously and want to assure you that we operate with full transparency.
We attempted to reach you about this matter but haven’t received any details regarding your perception of our service as a scam.
If you have experienced any issues or have specific concerns, please reach out to us directly, and we will be happy to investigate and resolve any misunderstandings. Your trust is important to us, and we’re here to help clarify any doubts.
Many thanks,
Forward2me
Lynette Musyoka
17 August 2024
DHL Express Worldwide
LM
You guys did a good job!!!
Many thanks for the 5 star review. 😊
Daniel Scheer
08 August 2024
UPS Standard Single
DS
My items arrived, so far ok.
What I wish you to do better:
1. The price for your service should be predictable. Please make sure that forwarding costs indicated in beforehand on your website do not increase tens of percent without any reason.
2. I was invited to check a modified list of my items. I was not able to cancel twice-mentioned items or change the number of them so that the sum would be correct. I guess the idea of checking the list on my side and checking the package on your side should not lead to contradictions impossible to overcome, or simply to the fact that your staff closed all possible eyes in front of the obvious contradiction.
3. As far as my package was possibly opened and checked, a not so comfortable outcome was that at arrival at my house multiple product's packages missed useful parts of their package.
What I wish you to do better:
1. The price for your service should be predictable. Please make sure that forwarding costs indicated in beforehand on your website do not increase tens of percent without any reason.
2. I was invited to check a modified list of my items. I was not able to cancel twice-mentioned items or change the number of them so that the sum would be correct. I guess the idea of checking the list on my side and checking the package on your side should not lead to contradictions impossible to overcome, or simply to the fact that your staff closed all possible eyes in front of the obvious contradiction.
3. As far as my package was possibly opened and checked, a not so comfortable outcome was that at arrival at my house multiple product's packages missed useful parts of their package.
Hi Daniel,
Thank you for sharing your feedback. I'm glad to hear that your items have arrived safely, but I'm sorry to learn about the issues you encountered.
We encourage our customers to use our pricing page before placing orders. This helps ensure a more accurate understanding of the forwarding costs. You can find the pricing page on our website here: https://www.forward2me.com/pricing/. All estimates are for reference purposes only. The final charge will be based on the weight determined by us, using the applicable Forward2me rates at the time of dispatch.
I apologize for the inconvenience you faced with the item list. We have ongoing issues with the purchase invoice being duplicate on the list. Our IT team is currently working on the issue.
I'm sorry to hear that some parts of your products' packaging were missing upon arrival. We would like to investigate the issue.
If there's anything else you'd like to discuss or any further assistance you need, please don't hesitate to reach out.
Many thanks,
Forward2me
Thank you for sharing your feedback. I'm glad to hear that your items have arrived safely, but I'm sorry to learn about the issues you encountered.
We encourage our customers to use our pricing page before placing orders. This helps ensure a more accurate understanding of the forwarding costs. You can find the pricing page on our website here: https://www.forward2me.com/pricing/. All estimates are for reference purposes only. The final charge will be based on the weight determined by us, using the applicable Forward2me rates at the time of dispatch.
I apologize for the inconvenience you faced with the item list. We have ongoing issues with the purchase invoice being duplicate on the list. Our IT team is currently working on the issue.
I'm sorry to hear that some parts of your products' packaging were missing upon arrival. We would like to investigate the issue.
If there's anything else you'd like to discuss or any further assistance you need, please don't hesitate to reach out.
Many thanks,
Forward2me
michael s
05 August 2024
DHL Express Worldwide
MS
Awesome service that's user friendly and shipping time was on point couldn't ask for anything more also very impressed with the price great way to get things that won't ship to your country
Many thanks for the 5 star review. 😊
Shirley Stiff
04 August 2024
DHL Express Worldwide
SS
Excellent service my packages always arrive in a timely manner you guys are the best!!!!!!
Many thanks for the 5 star review. 😊
customer
03 August 2024
UPS Worldwide Expedited
C
My furniture came damaged and they refused to refund me for it.
Hi,
Thank you for your feedback.
We noticed that you chose UPS Expedited, which is the most affordable option.
It's important for customers to understand the necessary steps when receiving a damaged item upon delivery. All customers needs to take the following photos:
Photograph of the damaged item
Photograph of any external damage to the box
Photograph of the external box showing the shipping label
Photograph of internal packaging
Proof of purchase or invoice for goods purchased, showing the value of the goods
These documents and photos are essential for us to proceed with a claim. Without them, we cannot move forward. For more information, please visit our FAQ: https://forward2me.zendesk.com/hc/en-gb/articles/360016369139--Reporting-Damaged-Shipments
Additionally, we recommend adding Protect+ Guarantee for customers who want to ensure a refund for the value of the damaged items. For this service visit this page https://www.forward2me.com/protection-guarantee/
Unfortunately, given the situation no claims has been processed with the couriers due to missing information of documentations.
Many thanks,
Forward2me
Thank you for your feedback.
We noticed that you chose UPS Expedited, which is the most affordable option.
It's important for customers to understand the necessary steps when receiving a damaged item upon delivery. All customers needs to take the following photos:
Photograph of the damaged item
Photograph of any external damage to the box
Photograph of the external box showing the shipping label
Photograph of internal packaging
Proof of purchase or invoice for goods purchased, showing the value of the goods
These documents and photos are essential for us to proceed with a claim. Without them, we cannot move forward. For more information, please visit our FAQ: https://forward2me.zendesk.com/hc/en-gb/articles/360016369139--Reporting-Damaged-Shipments
Additionally, we recommend adding Protect+ Guarantee for customers who want to ensure a refund for the value of the damaged items. For this service visit this page https://www.forward2me.com/protection-guarantee/
Unfortunately, given the situation no claims has been processed with the couriers due to missing information of documentations.
Many thanks,
Forward2me
Kelly
02 August 2024
UPS Express Saver
K
Very quick! I was pleasantly surprised. I took a leap trying this service and I’m so happy it worked out
Many thanks for the 5 star review. 😊
Chila
29 July 2024
UPS Express Saver
C
Perfekt Service Thank you very much
Many thanks for the 5 star review. 😊
Katerina Novakova
28 July 2024
UPS Standard Single
KN
Used the German warehouse and everything went smoothly and quick. Will be using again
Many thanks for the 5 star review. 😊
Gaurav Chawla
27 July 2024
UPS Standard Single
GC
Good Communication
Many thanks for the 5 star review. 😊
Kaycee O'Connor
23 July 2024
FedEx Connect Plus
KO
The repackaging that I requested to combine the packages did not happen and things were not packaged well so my items arrived damaged.
Update: Customer service refunded my shipping fees and took great care of me, they were very communicative. Will do business with them again.
Update: Customer service refunded my shipping fees and took great care of me, they were very communicative. Will do business with them again.
Hi Kaycee,
Thanks for the feedback.
We would like to investigate the issue how the damage was done.
Please contact us at info@forward2me.com.
Please provide the following information:
Photograph of the damaged item
Photograph of any external damage to the box
Photograph of the external box showing the shipping label
Photograph of internal packaging
Proof of purchase or invoice for goods purchased, showing the value of the goods.
Many thanks,
Forward2me
Thanks for the feedback.
We would like to investigate the issue how the damage was done.
Please contact us at info@forward2me.com.
Please provide the following information:
Photograph of the damaged item
Photograph of any external damage to the box
Photograph of the external box showing the shipping label
Photograph of internal packaging
Proof of purchase or invoice for goods purchased, showing the value of the goods.
Many thanks,
Forward2me
George Economides
17 July 2024
DHL Express Worldwide
GE
Absolutely everything was as described. Amazing!!!
We're delighted to hear that everything met your expectations. If you need any further assistance or have any questions in the future, don't hesitate to reach out.
Thanks for choosing Forward2me!
Thanks for choosing Forward2me!
Emma Jonckheere
15 July 2024
DHL Express Worldwide
EJ
Excellent process from delivery items to my storage address and efficient delivery to my destination address
We're glad to hear that you found our process excellent and efficient, from delivering items to your storage address to the final delivery at your destination. If you need any further assistance, please feel free to reach out.
Thanks for choosing Forward2me!
Thanks for choosing Forward2me!
Catia Forte
08 July 2024
UPS Standard Single
CF
The service worked very well. They were very fast and I was always informed throughout the process.
Thank you
Thank you
We're glad to hear that you were satisfied with our service and that you appreciated our speed and communication throughout the process. If you need any further assistance, don't hesitate to reach out.
Thanks for choosing Forward2me!
Thanks for choosing Forward2me!
TC
07 July 2024
DHL Express Worldwide
T
Excellent!
Clear pricing, delivery fast and safe, definitely will use it again!
Clear pricing, delivery fast and safe, definitely will use it again!
We're delighted to hear that you found our pricing clear and our delivery fast and safe. We appreciate your support and look forward to serving you again in the future.
Thanks for choosing Forward2me!
Thanks for choosing Forward2me!
NAOTO IMURA
04 July 2024
UPS Express Saver
NI
It is quick in correspondence, and the package keeps strong, too, but an amount of money is high.
Hi Naoto,
Thank you very much for your feedback.
Shipping costs are typically based on the space your shipment takes up, known as the volumetric weight, rather than the actual weight. Couriers like DHL and FedEx calculate their prices using this volumetric weight. However, if the actual weight exceeds the volumetric weight, the shipping price is based on the actual weight.
In this case, the volumetric weight is higher than the actual weight, so the shipping fees are based on the volumetric weight of 2.54 kg.
It appears that you are using UPS for shipping from Germany to Japan, which is the most economical option we can offer from this warehouse, considering the weight of 2.17 kg and dimensions of 35x33x11 cm.
Many thanks,
Forward2me
Thank you very much for your feedback.
Shipping costs are typically based on the space your shipment takes up, known as the volumetric weight, rather than the actual weight. Couriers like DHL and FedEx calculate their prices using this volumetric weight. However, if the actual weight exceeds the volumetric weight, the shipping price is based on the actual weight.
In this case, the volumetric weight is higher than the actual weight, so the shipping fees are based on the volumetric weight of 2.54 kg.
It appears that you are using UPS for shipping from Germany to Japan, which is the most economical option we can offer from this warehouse, considering the weight of 2.17 kg and dimensions of 35x33x11 cm.
Many thanks,
Forward2me
Holly Mcnaughton
03 July 2024
UPS Express Saver
HM
Unclear information on the website involving your "locked prices". I had sent my item to you after locking a price for "30days". I contacted a member of your staff to ask why I couldn't use my locked price to send my item. To which she was initally very responsive and told me she would email me back. I ended up just sending my package using the cheapest option because it took so long for forward2me to get back to me. I love your service. It has allowed me access to items from Europe very easily but I think your website it unclear and leads people to underestimating the cost of shipping.
Hi Holly,
Thank you for your feedback.
We reviewed the lock price email you sent and noted the weight and dimensions you provided: Weight (kg): 0.30 / Dimensions (cm): 5.00 x 10.00 x 3.00. The DHL shipping cost was quoted at £54.69 + GST.
However, the physical package we received has a weight of 0.21 kg and dimensions of 25 x 18 x 14 cm. Consequently, the shipping cost may differ from the initial quote due to the actual package received at our warehouse.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on this occasion the volumetric weight is higher than the actual weight so the shipping fees are calculated on the higher volumetric weight 1.26 kg.
I hope this clarifies the issue.
Best regards,
Forward2me
Thank you for your feedback.
We reviewed the lock price email you sent and noted the weight and dimensions you provided: Weight (kg): 0.30 / Dimensions (cm): 5.00 x 10.00 x 3.00. The DHL shipping cost was quoted at £54.69 + GST.
However, the physical package we received has a weight of 0.21 kg and dimensions of 25 x 18 x 14 cm. Consequently, the shipping cost may differ from the initial quote due to the actual package received at our warehouse.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on this occasion the volumetric weight is higher than the actual weight so the shipping fees are calculated on the higher volumetric weight 1.26 kg.
I hope this clarifies the issue.
Best regards,
Forward2me
Mariya Bondareva
02 July 2024
DHL Express Worldwide
MB
An easy and fast way to forward your packages. All my questions were answered by the support team. I received my package the same week.
Thank you for your 5 star review 😊.
Disappointed
23 June 2024
FedEx International Priority
D
Shipping rates are way too expensive! There is no budget option available, just premium courier services, so for forwarding a simple cup (500g) it cost 42£ from UK to Switzerland. I forwarded this issue but no response was received. Because of this, I would not recommend to use forward2me.
I was also forced to repack the shipment (at extra cost, of course), despite it arriving in fully protected condition from the original seller - why?
I talked to support about it, but there were constant changes to who was responsible and thus it didn't lead to a solution. I did get a refund for the repacking fee later, so in the end this was resolved.
Overall disappointed. It's not the solution I was looking for due to the unreasonably high cost.
I was also forced to repack the shipment (at extra cost, of course), despite it arriving in fully protected condition from the original seller - why?
I talked to support about it, but there were constant changes to who was responsible and thus it didn't lead to a solution. I did get a refund for the repacking fee later, so in the end this was resolved.
Overall disappointed. It's not the solution I was looking for due to the unreasonably high cost.
Hi Chris,
Thanks for the feedback.
We advise against shipping mugs from our UK tax-free warehouse as it is not cost-effective for low-value items. It's more suitable to use this address for high-value goods due to higher shipping costs compared to our standard UK warehouse. Shipping low-value items from this location may not result in significant tax savings and could lead to higher shipping expenses overall.
In our UK warehouse, we provide shipping options such as DHL, UPS, FedEx, Forward2me Lite, and Lite X. For EU countries like Germany, France, and the Netherlands, we offer DPD.
In our UK tax-free warehouse, we offer UPS, DHL, and FedEx as shipping options.
We recommend that customers always refer to our pricing page before placing orders to obtain an estimate of costs. You can find more information at the following link: https://www.forward2me.com/pricing/
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Many thanks,
Forwardm2me
Thanks for the feedback.
We advise against shipping mugs from our UK tax-free warehouse as it is not cost-effective for low-value items. It's more suitable to use this address for high-value goods due to higher shipping costs compared to our standard UK warehouse. Shipping low-value items from this location may not result in significant tax savings and could lead to higher shipping expenses overall.
In our UK warehouse, we provide shipping options such as DHL, UPS, FedEx, Forward2me Lite, and Lite X. For EU countries like Germany, France, and the Netherlands, we offer DPD.
In our UK tax-free warehouse, we offer UPS, DHL, and FedEx as shipping options.
We recommend that customers always refer to our pricing page before placing orders to obtain an estimate of costs. You can find more information at the following link: https://www.forward2me.com/pricing/
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Many thanks,
Forwardm2me
Filipp Vyshkov
16 June 2024
DHL Express Worldwide
FV
It took about two weeks to forward a parcel. Somebody marked in as dangerous (without any reason), and manager on your side all this time was "trying to get documentation from manufacturer". I assume, she just put this aside, until I begin to send a lot of annoyed messages.
Anyway, I took two weeks and a lot of my time, attention and meaningless correspondence about "dangerous" items.
For this time looks like poor service.
Anyway, I took two weeks and a lot of my time, attention and meaningless correspondence about "dangerous" items.
For this time looks like poor service.
Hi Filipp,
Thanks for the feedback.
We understand you're shipping chalk paint, which is water-based and not flammable, thus lowering its classification as hazardous material. Still, it's recommended to review the safety data sheet (SDS) provided by the manufacturer to confirm its classification and any special handling instructions.
As a way of helping you, we contacted the manufacturer of the goods and they provided the correct SDS and which confirms they are not fall under dangerous goods category. We appreciate if any customers would provide the SDS upfront to avoid these delays in the future.
Once again, please accept our apologies for the inconvenience caused. We greatly appreciate your patience and understanding in this matter.
Many thanks,
Forward2me
Thanks for the feedback.
We understand you're shipping chalk paint, which is water-based and not flammable, thus lowering its classification as hazardous material. Still, it's recommended to review the safety data sheet (SDS) provided by the manufacturer to confirm its classification and any special handling instructions.
As a way of helping you, we contacted the manufacturer of the goods and they provided the correct SDS and which confirms they are not fall under dangerous goods category. We appreciate if any customers would provide the SDS upfront to avoid these delays in the future.
Once again, please accept our apologies for the inconvenience caused. We greatly appreciate your patience and understanding in this matter.
Many thanks,
Forward2me
Jokull Erlingsson
15 June 2024
DHL Express Worldwide
JE
You guys save me a lot of money you were able to find a package that was lost and ship it to me with minimal issues
Many thanks for the 5 star review.
STEFAN
11 June 2024
UPS Standard Single
S
Everything was fine with my delivery. Thank you :-)
Many thanks for the 5 star review.
Sam Chang
10 June 2024
UPS Worldwide Expedited
SC
Packing needs to be improved. There is no padding with the item shipped. The box was destroyed when it arrived.
Hi Sam,
Thank you for your feedback.
We believe this concerns your previous UPS shipment, which included the Protect+ guarantee.
It appears that you opted for repack savings instead of repack safety. For shipments containing valuable items, we recommend selecting repack safety to ensure the highest quality repackaging without compromising on dimensional volume.
Should there be any damage to the box, we encourage customers to reach out to us directly using this link: https://www.forward2me.com/customer-services/.
If your shipment is covered by the Protect+ guarantee, please review the details of this service here: https://www.forward2me.com/protection-guarantee/.
In the event of transit damage, please contact our customer service team promptly through our website or by calling us at +44 1995 606060 within 24 hours of delivery. Note on the courier receipt that the goods arrived damaged and take photos of the packaging. You will need to complete a claim form and provide photographic evidence of the damage, including the external packaging. The contents of the shipment and the original packaging must be available for inspection at the delivery address. Additionally, we will require proof of the item(s) value in the form of original supplier receipts or invoices, which should be included with your claim.
Best regards,
Forward2me
Thank you for your feedback.
We believe this concerns your previous UPS shipment, which included the Protect+ guarantee.
It appears that you opted for repack savings instead of repack safety. For shipments containing valuable items, we recommend selecting repack safety to ensure the highest quality repackaging without compromising on dimensional volume.
Should there be any damage to the box, we encourage customers to reach out to us directly using this link: https://www.forward2me.com/customer-services/.
If your shipment is covered by the Protect+ guarantee, please review the details of this service here: https://www.forward2me.com/protection-guarantee/.
In the event of transit damage, please contact our customer service team promptly through our website or by calling us at +44 1995 606060 within 24 hours of delivery. Note on the courier receipt that the goods arrived damaged and take photos of the packaging. You will need to complete a claim form and provide photographic evidence of the damage, including the external packaging. The contents of the shipment and the original packaging must be available for inspection at the delivery address. Additionally, we will require proof of the item(s) value in the form of original supplier receipts or invoices, which should be included with your claim.
Best regards,
Forward2me
Hitomi ABE
09 June 2024
DHL Express Worldwide
HA
Consistent timeliness and fast clearance of all your concerns
Many thanks for the 5 star review :)
Simon Davies
08 June 2024
UPS Standard Single
SD
Great service! 👍
Many thanks for the 5 star review :)
BIlly
08 June 2024
DHL Express Worldwide
B
I’m in the US and have used the UK address for them on at least 8 occasions. They have never failed me. Process is reasonably fast. Only thing I would recommend is that the interface they use for customers to ship orders, be updated. It seems outdated and it’s confusing.
Many thanks for the 5 star review :)
Rene Malika
07 June 2024
UPS Express Saver
RM
Fast and efficient service. I’m never disappointed. My parcels arrive in great condition and on time.
Many thanks for the 5 star review.
customer
30 May 2024
FedEx International Economy
C
Negligence as usual and failure to respond quickly to emails
Hi Ahmad,
Thank you for your feedback. We apologize for any inconvenience caused by the delayed response over the weekend.
Our team is currently working with limited staff over the weekend, which has contributed to the slower response times. Regarding your package, our records indicate that it was delivered to IDS Depot which is not our correct delivery address at Germany location and we acknowledge that there was no signature recorded upon delivery.
If a package is not received at our warehouse, customers must initiate a claim with the sender. The sender will then raise a claim on behalf of customer.
Once again, we do apologise for any inconvenience this cause.
Many thanks,
Forward2me
Thank you for your feedback. We apologize for any inconvenience caused by the delayed response over the weekend.
Our team is currently working with limited staff over the weekend, which has contributed to the slower response times. Regarding your package, our records indicate that it was delivered to IDS Depot which is not our correct delivery address at Germany location and we acknowledge that there was no signature recorded upon delivery.
If a package is not received at our warehouse, customers must initiate a claim with the sender. The sender will then raise a claim on behalf of customer.
Once again, we do apologise for any inconvenience this cause.
Many thanks,
Forward2me
Ryosuke
29 May 2024
FedEx International Economy
R
Easy to process, fast to dispatch.
Would be best if it were cheaper.
Would be best if it were cheaper.
Many thanks for the 4 star review. 😊
Jude Jackson
28 May 2024
FedEx Connect Plus
JJ
I really love Forward2Me its saved lots of money & made importing mutch less stressful. I just wish it were a little easier to combine parcels.
Hi Jude,
Thanks for the 4 star review. I see that you are satisfied with our services.
Lots of our customers use our service to purchase multiple orders from different retailers therefore we offer a 30 day free storage period at our warehouse to enable customers to collate their parcels and ship them in one go.
There are two options for shipping multiple packages, first of all you could choose our combine and repack service. This service is offered when we repack and combine orders together into as least boxes as possible so our customer obtains the maximum value for shipping. For this service we charge £2 per package which is added to your final shipping invoice.
Check this link on how to request combine and repack FAQ How to request Combine and Repack ?
Alternatively, if you feel that we would be unable to reduce the size of the parcels to make the combine and repack fee cost effective for you, we can offer a multi-piece shipment for some of our courier services.
Here you would just choose up to 15 packages to be added to your shipment and we would ship them out as multi-pieces under the same shipment number. This service is more cost effective than shipping the goods in separate shipments.
For this service the boxes would be shipped out together however not repacked and are dispatched in the same boxes they have arrived in, of course we would ensure that they are safe and secure for international transit. For this service there is no additional charge.
Many thanks,
Forward2me
Thanks for the 4 star review. I see that you are satisfied with our services.
Lots of our customers use our service to purchase multiple orders from different retailers therefore we offer a 30 day free storage period at our warehouse to enable customers to collate their parcels and ship them in one go.
There are two options for shipping multiple packages, first of all you could choose our combine and repack service. This service is offered when we repack and combine orders together into as least boxes as possible so our customer obtains the maximum value for shipping. For this service we charge £2 per package which is added to your final shipping invoice.
Check this link on how to request combine and repack FAQ How to request Combine and Repack ?
Alternatively, if you feel that we would be unable to reduce the size of the parcels to make the combine and repack fee cost effective for you, we can offer a multi-piece shipment for some of our courier services.
Here you would just choose up to 15 packages to be added to your shipment and we would ship them out as multi-pieces under the same shipment number. This service is more cost effective than shipping the goods in separate shipments.
For this service the boxes would be shipped out together however not repacked and are dispatched in the same boxes they have arrived in, of course we would ensure that they are safe and secure for international transit. For this service there is no additional charge.
Many thanks,
Forward2me
Danyjay
25 May 2024
DHL Express Worldwide
D
Nice and good service and a fantastic customer support.
Hi Dany,
Many thanks for the 5 star review :)
Many thanks for the 5 star review :)
Neville
20 May 2024
UPS Express Saver
N
Purchases sent from Germany to New Zealand in promised timeframe
Many thanks for the 5 star review :)
Cameron Powell
17 May 2024
FedEx Connect Plus
CP
Experience has been great
Many thanks for the 5 star review!
Simon
17 May 2024
DHL Express Worldwide
S
The shipping company do offer professional services and their shipping cost are competitive.
Hi,
Thank you for leaving a positive review for us! This will immensely help the business.
We are looking forward to shipping more packages with you in the future.
Kind regards,
Nica
Thank you for leaving a positive review for us! This will immensely help the business.
We are looking forward to shipping more packages with you in the future.
Kind regards,
Nica
Frank Mc Gorry
14 May 2024
DHL Express Worldwide
FMG
I found the service overall very easy to use
Hello Frank,
Thank you so much for taking the time to leave a 5-star review for Forward 2 Me! We're delighted to hear that you found our service overall very easy to use.
Ensuring a seamless and user-friendly experience is one of our top priorities, so it's fantastic to hear that we've met your expectations in this regard. We're constantly striving to make our platform as intuitive and efficient as possible, and your feedback is invaluable in helping us achieve that goal.
If you ever have any questions or need assistance with anything, please don't hesitate to reach out to our customer support team. We're here to help and ensure that your forwarding experience with us remains hassle-free and convenient.
Once again, thank you for choosing Forward 2 Me. We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
Regilyn
Thank you so much for taking the time to leave a 5-star review for Forward 2 Me! We're delighted to hear that you found our service overall very easy to use.
Ensuring a seamless and user-friendly experience is one of our top priorities, so it's fantastic to hear that we've met your expectations in this regard. We're constantly striving to make our platform as intuitive and efficient as possible, and your feedback is invaluable in helping us achieve that goal.
If you ever have any questions or need assistance with anything, please don't hesitate to reach out to our customer support team. We're here to help and ensure that your forwarding experience with us remains hassle-free and convenient.
Once again, thank you for choosing Forward 2 Me. We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
Regilyn
CustomerT Bradbury
13 May 2024
DHL Economy Select
CB
Easy to use . Smooth and efficient service from start to finish
Thank you so much for your kind words and the fantastic 5-star rating! I'm thrilled to hear that you had a great experience with our communication and service. We always strive to be attentive and responsive to our customers' needs, and it's wonderful to know that our efforts were appreciated. If you ever need anything else, don't hesitate to reach out. We're here to help!
PPS Móviles
11 May 2024
DHL Express Worldwide
PM
Excelente servicio!
Thank you so much for your kind words and the fantastic 5-star rating! I'm thrilled to hear that you had a great experience with our communication and service. We always strive to be attentive and responsive to our customers' needs, and it's wonderful to know that our efforts were appreciated.
If you ever need anything else, don't hesitate to reach out. We're here to help!
If you ever need anything else, don't hesitate to reach out. We're here to help!
MK
10 May 2024
UPS Worldwide Expedited
M
Helpful customer service who were able to provide multiple shipping quotes based on various box dimensions. They also advised on how to organize a multi-box shipment. The UK shipping address worked perfectly when ordering from a UK-only vendor. Boxes were opened and resealed well, and arrived in good shape.
Hi MK,
Thank you so much for your kind words and the fantastic 5-star rating! I'm thrilled to hear that you had a great experience with our communication and service. We always strive to be attentive and responsive to our customers' needs, and it's wonderful to know that our efforts were appreciated.
If you ever need anything else, don't hesitate to reach out. We're here to help!
Thank you so much for your kind words and the fantastic 5-star rating! I'm thrilled to hear that you had a great experience with our communication and service. We always strive to be attentive and responsive to our customers' needs, and it's wonderful to know that our efforts were appreciated.
If you ever need anything else, don't hesitate to reach out. We're here to help!
Anton Högberg
09 May 2024
UPS Standard Single
AH
Funkar smidigt och till bra pris
Many thanks for the 5 star review ❤️.
Jake
24 March 2024
DHL Express Worldwide
J
Second time using the service. Quick and simple. Would recommend!
Many thanks for the 5 star review!
Anonymous
24 March 2024
DHL Express Worldwide
A
32 days of my package held at DHL at departure country and DHL refusdd to ship my package , DHL being a racist and unprofessional company,saying my name “raised a security alert” because my name is Mohammad. Very bad and racist DHL Poland, i will never recommend working with them again. Fortunately forward2me agent “ Regilyn” helped me recover my package and even reshipped my package free of charge. And was very kind and nice and respectful to me. I highly recommend.
Hi Angel,
Thanks for the feedback.
I'm sorry to hear about the delay you're experiencing with your package at DHL.
We have determined that the reason for the delay is due to the detention of the shipment. Unfortunately, this is a situation that is beyond the control of both DHL and Forward2me.
I understand how frustrating this must be for you.
We believe we are now in touch to you.
Many thanks,
Forward2me
Thanks for the feedback.
I'm sorry to hear about the delay you're experiencing with your package at DHL.
We have determined that the reason for the delay is due to the detention of the shipment. Unfortunately, this is a situation that is beyond the control of both DHL and Forward2me.
I understand how frustrating this must be for you.
We believe we are now in touch to you.
Many thanks,
Forward2me
Mikros Xristoulis
21 March 2024
UPS Standard Single
MX
great services
Hi Mikros,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Abdul A.
21 March 2024
DHL Express Worldwide
AA
product description was wrong.
Hi Abdul,
Thanks for the feedback.
We sincerely apologize for any inconvenience this may have caused you.
If products descriptions, were added wrong, I would advised to add purchase invoice going forward.
If you are expecting an incoming parcel, it would greatly assist us in ensuring accurate descriptions for each package by uploading the purchase invoices or order summaries associated with them. This allows us to process your parcels efficiently and accurately. Here's how you can do it:
Log in to your account.
Navigate to your Warehouse address.
Select the "Incoming Package" option.
Upload the invoice or order summary corresponding to the parcel.
Additionally, I want to bring to your attention that some of the items you are shipping contain batteries and are classified as dangerous goods when shipped. It is essential to adhere to safety regulations when handling such items to ensure the safety of our personnel and the integrity of the shipment.
If you have any questions or concerns regarding the uploading of invoices or the shipping of items containing batteries, please do not hesitate to reach out to us. We are here to assist you.
Many thanks,
Forward2me
Thanks for the feedback.
We sincerely apologize for any inconvenience this may have caused you.
If products descriptions, were added wrong, I would advised to add purchase invoice going forward.
If you are expecting an incoming parcel, it would greatly assist us in ensuring accurate descriptions for each package by uploading the purchase invoices or order summaries associated with them. This allows us to process your parcels efficiently and accurately. Here's how you can do it:
Log in to your account.
Navigate to your Warehouse address.
Select the "Incoming Package" option.
Upload the invoice or order summary corresponding to the parcel.
Additionally, I want to bring to your attention that some of the items you are shipping contain batteries and are classified as dangerous goods when shipped. It is essential to adhere to safety regulations when handling such items to ensure the safety of our personnel and the integrity of the shipment.
If you have any questions or concerns regarding the uploading of invoices or the shipping of items containing batteries, please do not hesitate to reach out to us. We are here to assist you.
Many thanks,
Forward2me
Wahbi BOUJARRA
21 March 2024
FedEx International Economy
WB
Fast and efficient service. Exceeded my expectations!
Hi Wahbi,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Greg Jenkins
15 March 2024
DHL Express Worldwide
GJ
Always fast
Thanks for the 5 star review!
Jenn Rodriguez
15 March 2024
DHL Express Worldwide
JR
I’ve used forward to me about 5 times now and each experience has been nothing short of amazing. Stumbling across this company has been a blessing and I cannot stop raving about them to my friends. The service is quick and efficient, their customer service is some of the best I’ve encountered. I presently use their service to purchase goods from the UK but can’t wait to get an address in Japan as well!!! Thank you to everyone in the UK facility, each of the deliveries I receive are packed beautifully, looking forward to many, many more purchases
Hi Jenn,
Thanks for the 5 star review.
We also have warehouse address location at Japan.
Please note that this information is readily available on your profile tab under "Warehouse Addresses" for your convenience.
Should you have any questions or require further assistance, please do not hesitate to reach out to us. We are always here to help.
Many thanks,
Forward2me
Thanks for the 5 star review.
We also have warehouse address location at Japan.
Please note that this information is readily available on your profile tab under "Warehouse Addresses" for your convenience.
Should you have any questions or require further assistance, please do not hesitate to reach out to us. We are always here to help.
Many thanks,
Forward2me
K. B
30 October 2023
DPD Classic
KB
Excellent customer service, fast delivery, fair prices. I will surely use your service again in the future. Highly recommended.