Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Lachlan McEwan
27 October 2026
FedEx International Economy
Anthony
23 October 2026
UPS Standard Single
A
We simply call it "solution makers"
Thank you for your kind words. We’re delighted to be known as solution makers and always aim to provide a reliable and flexible service for our customers.
Daniela
23 October 2026
FedEx Regional Economy
D
Ich bin völlig zufrieden! Ich habe mir was aus UK schicken lassen, da von vielen Shops mittlerweile wegen neuer EU Regelungen (die den Shops halt unmenschlich viel Geld kosten) nicht mehr möglich ist, nach Europa zu liefern habe ich forward2me entdeckt und bin sehr begeistert! Das anmelden geht unkompliziert, man bekommt auch prompt seine Adressen fürs bestellen in verschiedensten Ländern/Kontinenten. Besonders toll finde ich die kostenlose hold funktion, alles was innerhalb von 30 Tagen im selben Lager ankommt wird gemeinsam verschickt (natürlich kann man auch gesplittet verschicken), das kostet bei anderen Anbietern (wie myus) meist extra & bei anderen wird man bereits nach 3 Tagen um weiter Versand gedrängt was hier nicht der Fall ist. Nach dem Kauf kann man unkompliziert die Rechnung hochladen, es werden direkt alle Artikel erfasst und man wird umgehend informiert, wenn das Paket das Lager erreicht. Wenn alles da ist kann man wählen zwischen verschiedene Versand Optionen, wie es eingepackt werden soll (besonders sicher, besonders klein, mit und ohne Schachtel) & versanddienstleistern oder auch ob man das Paket direkt an den Shop zurück gehen lässt.
Danach wird es relativ flott (Bei mir innerhalb von 24h) verpackt und versendet. Versand ging fix, ich musste direkt an der Tür meinen Zoll oder sonstiges zahlen, dies kam im Nachhinein per Email (ich habe fedex gewählt) und war ebenfalls unkompliziert und vorallem billiger tatsächlich als wenn ich direkt bestellt hätte (ich habe die Zoll und Ust. Kosten mit einem online Rechner vorgerechnet).
Alles in allem war’s eine sehr gute Erfahrung, mitlerweile nutze ich forward2me für 3 verschiedene Länder und bin nach wie vor begeistert 😊
Danach wird es relativ flott (Bei mir innerhalb von 24h) verpackt und versendet. Versand ging fix, ich musste direkt an der Tür meinen Zoll oder sonstiges zahlen, dies kam im Nachhinein per Email (ich habe fedex gewählt) und war ebenfalls unkompliziert und vorallem billiger tatsächlich als wenn ich direkt bestellt hätte (ich habe die Zoll und Ust. Kosten mit einem online Rechner vorgerechnet).
Alles in allem war’s eine sehr gute Erfahrung, mitlerweile nutze ich forward2me für 3 verschiedene Länder und bin nach wie vor begeistert 😊
English translation
Great Service!
I’m completely satisfied! I had something shipped to me from the UK. As many shops can no longer deliver to Europe due to new EU regulations (which cost the shops an unreasonable amount of money), I discovered Forward2Me and am very impressed!
Signing up is straightforward, and you quickly receive your addresses for ordering from different countries and continents.
I particularly like the free holding service. Everything that arrives at the same warehouse within 30 days can be shipped together (although you can also send packages separately). Other providers, such as MyUS, usually charge extra for this, while some pressure you to arrange shipping after just three days, which isn't the case here.
After purchasing, you can easily upload your invoice. All items are recorded, and you're promptly notified when your package arrives at the warehouse.
Once everything has arrived, you can choose between different shipping options, how you want your items packed (extra protection, minimum size, with or without boxes), which courier to use, or even whether you want the package returned directly to the retailer.
After that, everything is processed fairly quickly (within 24 hours in my case), packed and dispatched. Shipping was fast, and I had to pay customs duties and other charges directly at my door. The invoice arrived by email afterwards (I chose FedEx), and the process was straightforward. It actually worked out cheaper than ordering directly, even after calculating the customs duties and VAT using an online calculator.
All in all, it was a great experience. I now use Forward2Me for three different countries and am still delighted with the service!
REPLY:
Thank you for such a lovely review. We’re delighted that you’re happy with our service and that you’re making use of our warehouses in different countries. We really appreciate your continued support.
Great Service!
I’m completely satisfied! I had something shipped to me from the UK. As many shops can no longer deliver to Europe due to new EU regulations (which cost the shops an unreasonable amount of money), I discovered Forward2Me and am very impressed!
Signing up is straightforward, and you quickly receive your addresses for ordering from different countries and continents.
I particularly like the free holding service. Everything that arrives at the same warehouse within 30 days can be shipped together (although you can also send packages separately). Other providers, such as MyUS, usually charge extra for this, while some pressure you to arrange shipping after just three days, which isn't the case here.
After purchasing, you can easily upload your invoice. All items are recorded, and you're promptly notified when your package arrives at the warehouse.
Once everything has arrived, you can choose between different shipping options, how you want your items packed (extra protection, minimum size, with or without boxes), which courier to use, or even whether you want the package returned directly to the retailer.
After that, everything is processed fairly quickly (within 24 hours in my case), packed and dispatched. Shipping was fast, and I had to pay customs duties and other charges directly at my door. The invoice arrived by email afterwards (I chose FedEx), and the process was straightforward. It actually worked out cheaper than ordering directly, even after calculating the customs duties and VAT using an online calculator.
All in all, it was a great experience. I now use Forward2Me for three different countries and am still delighted with the service!
REPLY:
Thank you for such a lovely review. We’re delighted that you’re happy with our service and that you’re making use of our warehouses in different countries. We really appreciate your continued support.
Melanie Gersten
20 October 2026
UPS Standard Single
MG
Friendly, fast, nothing to complain
Thank you for your feedback.
We’re pleased to hear you found our service fast and friendly.
We really appreciate your support.
We’re pleased to hear you found our service fast and friendly.
We really appreciate your support.
MARIANTHI NTALARDA
15 October 2026
UPS Standard Single
MN
Very good service and very fast shipping with very low cost!!!! Thanks 🙏🙏🙏
Thank you for your lovely feedback.
We’re pleased to hear you were happy with our service, fast shipping and competitive prices.
We really appreciate your support and look forward to helping you with your future shipments.
We’re pleased to hear you were happy with our service, fast shipping and competitive prices.
We really appreciate your support and look forward to helping you with your future shipments.
Michl
15 October 2026
UPS Standard Single
M
I ordered CDs worth 34,99€, Forward2me opened the package to make sure it contains nothing illegal and sent it. Ok, normal practice. This process costed me about 27,50£. Then I got a message from UPS to regarding import fees. Ok, it's not directly Forward2me's guilt, maybe it's not possible to calulate those fees and therefore the purchaser has to pay it during the transport process. After the parcel arrived I got a letter from UPS that they opened the package to check what's in it and they want another 46,80€. At that point the costs are a multiple of the original product value and to me it seems like there's clearly something wrong in the communication process between the companies. I honestly will not order there again as it's not worth the price.
Thank you for your feedback. We understand your frustration that the additional charges significantly increased the overall cost of your order.
As a parcel forwarding company, we open and inspect packages as part of our standard warehouse process to identify the contents and ensure they can be shipped safely and in accordance with shipping regulations.
Import duties and taxes are generally the responsibility of the recipient unless a prepaid import service is available and selected at checkout. Unfortunately, not all destinations and shipments are eligible for this option.
Customs authorities and carriers may also carry out their own inspections and apply additional charges. These decisions are outside our control, and we appreciate that the resulting costs can be disappointing when they exceed expectations.
We are sorry that your experience has left you feeling that our service was not good value. We always aim to make the forwarding process as clear as possible and appreciate your feedback.
As a parcel forwarding company, we open and inspect packages as part of our standard warehouse process to identify the contents and ensure they can be shipped safely and in accordance with shipping regulations.
Import duties and taxes are generally the responsibility of the recipient unless a prepaid import service is available and selected at checkout. Unfortunately, not all destinations and shipments are eligible for this option.
Customs authorities and carriers may also carry out their own inspections and apply additional charges. These decisions are outside our control, and we appreciate that the resulting costs can be disappointing when they exceed expectations.
We are sorry that your experience has left you feeling that our service was not good value. We always aim to make the forwarding process as clear as possible and appreciate your feedback.
Consumer
13 October 2026
FedEx Connect Plus
C
I had multiple orders which were combined together in one box and well packaged with eco friendly material. Shipped fast and the price was fair. No complaints.
Thank you for your great review.
We're pleased to hear that your orders were successfully combined, carefully packaged using eco-friendly materials, and shipped quickly at a fair price.
It's great to know everything went smoothly, and we really appreciate you choosing forward2me.
We're pleased to hear that your orders were successfully combined, carefully packaged using eco-friendly materials, and shipped quickly at a fair price.
It's great to know everything went smoothly, and we really appreciate you choosing forward2me.
Ai
12 October 2026
DHL Express Worldwide
A
Thank you for good service
Thank you for your kind feedback. We're pleased to hear you've been happy with our service and appreciate you choosing Forward2me.
Eric Shang-Ping Dai
10 October 2026
FedEx Connect Plus
ESD
Repacking charges are expensive with not much extra protection but the availability and locations of the warehouses make it easy to get a hold of any product. I mainly use the service to ship trading cards. Their customer service is great, I have been helped once via live chat agent and they helped me delay an order that was waiting on more shipments to the UK warehouse.
Thank you for your feedback. We're pleased that you find our warehouse locations convenient and that our customer service team has been able to help with your shipments.
Our repacking service is designed to prepare parcels for safe international transit, and we aim to provide suitable protection for the items being shipped.
We appreciate your comments about the padding, and if you feel your parcels could benefit from additional protection, please contact our customer service team so we can review your requirements and see how we can improve this for you.
Thank you for choosing forward2me. We value your feedback and appreciate your continued support.
Our repacking service is designed to prepare parcels for safe international transit, and we aim to provide suitable protection for the items being shipped.
We appreciate your comments about the padding, and if you feel your parcels could benefit from additional protection, please contact our customer service team so we can review your requirements and see how we can improve this for you.
Thank you for choosing forward2me. We value your feedback and appreciate your continued support.
Hsu
10 October 2026
FedEx International Priority
H
Well-packaged but hope the shipping fee could be lower
Thank you for your feedback. We’re pleased to hear that your items were well packaged.
We understand that shipping costs are an important consideration. We work closely with our courier partners to offer competitive rates and always aim to repack parcels as efficiently as possible to help keep costs down, while ensuring your items are protected during transit.
Thank you for choosing forward2me. We appreciate your feedback and hope to help you again in the future.
We understand that shipping costs are an important consideration. We work closely with our courier partners to offer competitive rates and always aim to repack parcels as efficiently as possible to help keep costs down, while ensuring your items are protected during transit.
Thank you for choosing forward2me. We appreciate your feedback and hope to help you again in the future.
Julian
08 October 2026
UPS Standard Single
J
Everything was perfect, from the personal shopper to the storage and the delivery. Great work! 👌
Thank you for your lovely feedback. We're delighted to hear that everything went smoothly, from personal shopping and storage through to delivery.
At forward2Me, we aim to make international shopping and shipping as easy and convenient as possible, so it's great to know you were happy with the whole experience.
We appreciate your support and look forward to helping you with your future shipments.
At forward2Me, we aim to make international shopping and shipping as easy and convenient as possible, so it's great to know you were happy with the whole experience.
We appreciate your support and look forward to helping you with your future shipments.
Thorsteinn Thorsteinsson
08 October 2026
FedEx International Economy
TT
Quick delivery
Thank you for your feedback.
We're pleased to hear your delivery arrived quickly and that you're happy with our service.
At forward2me, we aim to make international shipping as smooth and efficient as possible.
We appreciate you choosing us and look forward to helping with your future shipments.
We're pleased to hear your delivery arrived quickly and that you're happy with our service.
At forward2me, we aim to make international shipping as smooth and efficient as possible.
We appreciate you choosing us and look forward to helping with your future shipments.
Andrea
07 October 2026
FedEx Regional Economy
A
Great service, fair prices, and quick shipping to Hungary.
Thank you for your review. We're pleased to hear you were happy with our service, pricing and delivery to Hungary.
We look forward to helping you again soon.
We look forward to helping you again soon.
Joe
05 October 2026
FedEx Connect Plus
J
The service was efficient and hassle-free.
Thank you for your 5-star review. We’re pleased to hear that you found our service efficient and hassle-free. We really appreciate your feedback and support.
Tod Smyrichinsky
04 October 2026
FedEx Connect Plus
TS
The shipment invoice indicated that I was shipping automobile parts. Guitar parts were sent. From early 70’s. I was taxed $64.41 for auto parts. Guitar parts have little or no tariff. How can I get reimbursed or have you pay for error?
I'm sorry to hear about the unexpected import charge. I will reach out to you directly so I can look into the declaration and the $64.41 charge for you.
ImNightShadow
03 October 2026
FedEx International Priority
I
Easy to setup and manage.
Support assistance answered my questions.
Recommend.
Support assistance answered my questions.
Recommend.
Thank you for your 5-star review. We’re pleased to hear that you found the service easy to set up and manage, and that our support team was able to help with your questions. We really appreciate the recommendation.
YOSHIKAZU KIMURA
03 October 2026
FedEx International Economy
YK
所在不明の荷物の質問に対しての、迅速な対応ありがとうございます。直ぐに見つけて頂き、助かりました。
無事に荷物も届き、大変満足しています。
信頼しています。また、利用します。
無事に荷物も届き、大変満足しています。
信頼しています。また、利用します。
This review translates to:
Thank you for the quick response to my question about a package that couldn’t be located. You found it for me very quickly, which was a great help. The package arrived safely, and I’m very satisfied. I trust your service and will use it again.
Our reply:
Thank you very much for your kind review. We’re pleased we were able to locate your parcel quickly and that it arrived safely. It’s great to hear that you’re happy with our service and we really appreciate your trust and continued support.
Thank you for the quick response to my question about a package that couldn’t be located. You found it for me very quickly, which was a great help. The package arrived safely, and I’m very satisfied. I trust your service and will use it again.
Our reply:
Thank you very much for your kind review. We’re pleased we were able to locate your parcel quickly and that it arrived safely. It’s great to hear that you’re happy with our service and we really appreciate your trust and continued support.
Victoria Polak
01 October 2026
FedEx Connect Plus
VP
I’m so happy I found Forward2Me! I needed to order something from a store that doesn’t ship to Israel, and Forward2Me made the whole process incredibly easy. Everything was straightforward, my package arrived safely, and the communication was great.
I’ll definitely be using them again!
I’ll definitely be using them again!
Thank you for the lovely review. We’re really pleased we could make the process easy for you and that your package arrived safely. We really appreciate your support and look forward to helping you again.
Medina, D
30 September 2026
FedEx Connect Plus
MD
To big of a hassle with Forward2Me getting custom paperwork over a $54.00 order completed. Forward2me refused to fill out paperwork and put the responsibility on the company I purchased from. The company I purchased from shipped to Forward2me in the UK therefore, stated it was not their responsibility it is the shippers responsibility shipping to the US. Will not order from the UK anymore.
Thank you for sharing your experience. We understand that customs requirements can be confusing, particularly when additional paperwork is requested for a relatively low-value order.
In this case, the paperwork related to requirements from the US Consumer Product Safety Commission (CPSC), which oversees the safety requirements for certain products imported into the United States. The importer is responsible for providing the required information or, where applicable, confirming that the goods are exempt.
As Forward2me does not own or supply the goods, we are not able to complete or certify this information on the customer's behalf. We appreciate that this may have been frustrating, particularly when the original retailer had only shipped the goods to our UK address and was not the US importer.
We understand that this experience has been frustrating and may affect your decision to use our UK warehouse in the future. We appreciate you sharing your feedback.
In this case, the paperwork related to requirements from the US Consumer Product Safety Commission (CPSC), which oversees the safety requirements for certain products imported into the United States. The importer is responsible for providing the required information or, where applicable, confirming that the goods are exempt.
As Forward2me does not own or supply the goods, we are not able to complete or certify this information on the customer's behalf. We appreciate that this may have been frustrating, particularly when the original retailer had only shipped the goods to our UK address and was not the US importer.
We understand that this experience has been frustrating and may affect your decision to use our UK warehouse in the future. We appreciate you sharing your feedback.
Zachary Noble
30 September 2026
FedEx International Economy
ZN
You guys made it effortless if I had a question you answered it no hiccups at all. Keep up the great work plan on using you again.
Thank you for the great review. We’re really pleased we could make the process easy for you and answer any questions along the way. We really appreciate your support and look forward to helping you again.
leonardo zago
29 September 2026
UPS Express Saver
LZ
Glad to move my items with you
Fast delivery and accurate packaging
Thank you (Yoshimi the best)
Fast delivery and accurate packaging
Thank you (Yoshimi the best)
Thank you for the lovely review. We’re really pleased you had such a good experience with us, and we’ll make sure Yoshimi sees your kind words. We really appreciate it.
Donny A
26 September 2026
UPS Express Saver
DA
I am impressed with the step by notifications, it made the process so easy.
Thank you for your kind review! We’re so pleased to hear that the step-by-step notifications made the process easy and kept you informed along the way. We really appreciate your feedback and hope to assist you again in the future!
Jordin Phang
25 September 2026
FedEx International Priority
JP
Price was reasonable and repack option helped save money. Fast Shipping as always
Thank you for your review! We’re glad to hear that the repack option helped you save on shipping costs while still keeping your items well protected. It’s also great to know that our fast shipping continues to meet your expectations.
Ella Waserstein
25 September 2026
UPS Express Saver
EW
The website is easy to use, they are super fast. And my items always arrive fast which I like a lot !! And it’s always packed very safely.
Thank you so much for your kind review! We’re thrilled to hear that you find our website easy to use and appreciate the fast service and delivery. It’s also great to know that your items consistently arrive safely packed.
Nicola
22 September 2026
DHL Express Worldwide
N
The combine and repack option was compulsory and it took 4 days which delayed the parcel - felt it took too long to repack the parcel, other than that the service was very good.
Thank you for your feedback. We’re pleased to hear that, aside from the repacking delay, you were happy with our service.
For your parcel, the optimisation request was submitted on 12 September at 10:49 and completed on 16 September at 12:07. Please note that our warehouse is closed every weekend, so weekend days are not included in our processing time. Excluding the weekend, the request was completed within approximately 2 business days.
We understand that the wait was frustrating, and we appreciate your patience while our team worked through the increased volume. We’re continuing to work on reducing the Combine & Repack backlog and improving processing times.
For your parcel, the optimisation request was submitted on 12 September at 10:49 and completed on 16 September at 12:07. Please note that our warehouse is closed every weekend, so weekend days are not included in our processing time. Excluding the weekend, the request was completed within approximately 2 business days.
We understand that the wait was frustrating, and we appreciate your patience while our team worked through the increased volume. We’re continuing to work on reducing the Combine & Repack backlog and improving processing times.
Mustafa Al muhanna
21 September 2026
DHL Express Worldwide
MAM
Some normal Items shipped by most other companies normally marked as dangerous and we asked to pay 10 times of its value to be shipped also case reply take too much
Thank you for sharing your feedback, and we’re sorry for the frustration caused.
We understand that some items may be accepted by other shipping companies without being classified as dangerous goods. However, dangerous goods regulations and carrier acceptance criteria can vary depending on the product, its contents, packaging, destination, and transportation method. This means an item that another company accepts may still require additional checks, handling, or documentation through our service.
Regarding the shipping cost, dangerous goods shipments can incur additional carrier surcharges and handling fees, which can sometimes make the final shipping cost significantly higher than the item's value. We appreciate that this can be frustrating, particularly when the shipping cost appears disproportionate to the value of the item.
We also apologise if our response times have been longer than expected. We’re continuing to work on improving our response times and appreciate your patience while we review these queries.
We understand that some items may be accepted by other shipping companies without being classified as dangerous goods. However, dangerous goods regulations and carrier acceptance criteria can vary depending on the product, its contents, packaging, destination, and transportation method. This means an item that another company accepts may still require additional checks, handling, or documentation through our service.
Regarding the shipping cost, dangerous goods shipments can incur additional carrier surcharges and handling fees, which can sometimes make the final shipping cost significantly higher than the item's value. We appreciate that this can be frustrating, particularly when the shipping cost appears disproportionate to the value of the item.
We also apologise if our response times have been longer than expected. We’re continuing to work on improving our response times and appreciate your patience while we review these queries.
Roxy Baxy
19 September 2026
FedEx Connect Plus
RB
I used this service to buy something from the UK which does not ship to the USA. It worked great and I received my items in great condition.
Thank you for your wonderful feedback! We’re delighted to hear that Forward2me made it easy for you to purchase from the UK and have your items delivered to the USA. It’s great to know that everything arrived safely and in excellent condition. We really appreciate you choosing Forward2me!
Ben
19 September 2026
DHL Express Worldwide
B
I’ve been using Forward2me for a long time and have consistently had a great experience. Their shipping service is reliable, everything is handled carefully, and their customer service is excellent. I especially appreciate how they keep you updated throughout the entire process, so you always know what’s happening with your shipment.
Highly recommended if you’re looking for a dependable forwarding service with great customer support!
Highly recommended if you’re looking for a dependable forwarding service with great customer support!
Thank you so much for your continued support and for taking the time to share your experience! We’re delighted to hear that you’ve consistently found our shipping service reliable and our customer service helpful. Keeping our customers informed throughout the shipping process is really important to us, so we’re especially pleased to hear that you appreciate the regular update
James
18 September 2026
DHL Express Worldwide
J
Easy to use and AI helped me a lot answer questions
Thank you for your feedback! We're glad you found Forward2me easy to use and that AI assistant was able to help you. We really appreciate you taking the time to share your experience!
Mostafa
18 September 2026
FedEx Connect Plus
M
Fantastic forwarding company, they handle everything for you. would recommend to anyone!
Thank you so much for your fantastic feedback! We’re thrilled to hear that you found our service easy and hassle-free. We really appreciate your recommendation and are grateful for your support!
Charles
16 September 2026
FedEx International Economy
C
The staff of Forward2me took it upon themselves to label items that I was trans-shipping as "Dangerous Goods", and it took them a full two-weeks to un-do that mistake. I was trans-shipping a motor and an air conditioning drier, both of which were shipped to Forward2me by reputable UK vendors as "Standard" freight. Why Forward2me re-classified the package, I have no idea, but it was a BIG mistake.
Dear Charles,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience caused by the time it took to resolve the classification of your shipment.
We understand that you expected your motor and air conditioning drier to be processed as standard freight, and that the two-week delay in resolving the classification issue significantly affected your experience.
We appreciate your patience while our team reviewed the shipment requirements. The classification of items is an important part of ensuring compliance with courier transportation regulations, but we recognize that any uncertainty or delay in this process should be communicated clearly and handled as efficiently as possible.
We will take your feedback into consideration as we review how we communicate and manage shipment classification concerns, with the aim of improving our service and reducing unnecessary delays.
Thank you again for bringing this to our attention.
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience caused by the time it took to resolve the classification of your shipment.
We understand that you expected your motor and air conditioning drier to be processed as standard freight, and that the two-week delay in resolving the classification issue significantly affected your experience.
We appreciate your patience while our team reviewed the shipment requirements. The classification of items is an important part of ensuring compliance with courier transportation regulations, but we recognize that any uncertainty or delay in this process should be communicated clearly and handled as efficiently as possible.
We will take your feedback into consideration as we review how we communicate and manage shipment classification concerns, with the aim of improving our service and reducing unnecessary delays.
Thank you again for bringing this to our attention.
Faidra Gkouni
16 September 2026
FedEx Connect Plus
FG
Fast delivery with paid duties.
Highly recommend!
Highly recommend!
Thank you for your great feedback! We’re delighted to hear that you were happy with the fast delivery and paid-duty service. We really appreciate your recommendation and look forward to helping you with your future shipments!
Kunde
14 September 2026
UPS Standard Single
K
Bei meiner Bestellung aus GB hat alles super funktioniert. Man wird von Forward2me oft per E-Mail benachrichtigt, wie der Status der Sendung ist.
Ich war nur von den Zollkosten geschockt. UPS Versand 30€ bezahlt, soweit so gut. Zollgebühren 63€!!! (45€ Zoll und 16€ UPS Gebühr, 2€ MwSt). Obwohl Warenwert der Sendung 128€ war...
Ich war nur von den Zollkosten geschockt. UPS Versand 30€ bezahlt, soweit so gut. Zollgebühren 63€!!! (45€ Zoll und 16€ UPS Gebühr, 2€ MwSt). Obwohl Warenwert der Sendung 128€ war...
Thank you for your positive feedback! We’re glad to hear that everything went smoothly with your order from the UK and that you found our email updates helpful.
We understand your disappointment regarding the additional customs costs. Import duties, taxes, and courier handling fees are determined by the destination country's customs authorities and the courier, and unfortunately, these charges are outside our control.
We understand your disappointment regarding the additional customs costs. Import duties, taxes, and courier handling fees are determined by the destination country's customs authorities and the courier, and unfortunately, these charges are outside our control.
Frau Wussler
13 September 2026
FedEx Regional Economy
FW
Excellent customer service, quick replies and support; the goods arrived as promised – everything was great.
Thank you so much for your wonderful feedback! We’re delighted to hear that you received quick and helpful support and that your goods arrived as promised.
Amanda Gales
11 September 2026
FedEx Regional Economy
AG
Great service! I contacted customer support because I was unsure about the repacking process, and I received clear and helpful guidance. Everything was straightforward and easy to understand. Their repacking service is also excellent and gives me confidence that my parcel will be properly protected during shipping.
Thank you so much for your fantastic feedback! We’re delighted to hear that our customer support team was able to clearly explain the repacking process and make everything straightforward for you.
It’s great to know that you also felt confident in the quality of our repacking service and the protection it provides for your parcel. We really appreciate your trust in forward2me and look forward to helping you again!
It’s great to know that you also felt confident in the quality of our repacking service and the protection it provides for your parcel. We really appreciate your trust in forward2me and look forward to helping you again!
RMX
08 September 2026
FedEx Connect Plus
R
I found Forward2me thru a Google search when I realized an item I wanted to order from the Netherlands could not be shipped directly to the US. Signing up was really easy and once I had an Forward2me address, I was ready to use the service. Everything went really smooth. I ordered online and my package was shipped to the Forward2me address. Once there, I received almost daily updates that showed my package status. Each step of the way I was kept informed and that made me feel positive about the experience. My package was delivered in perfect condition. I will definitely be using Forward2me again and recommend it to everyone. Thanks!
Thank you for taking the time to share your experience. We’re really pleased to hear that everything went smoothly, from setting up your account and receiving your parcel to keeping you updated throughout the delivery process.
It’s great to know that the regular tracking updates gave you confidence and that your parcel arrived safely and in perfect condition. We really appreciate your recommendation and look forward to helping you with your future international purchases.
It’s great to know that the regular tracking updates gave you confidence and that your parcel arrived safely and in perfect condition. We really appreciate your recommendation and look forward to helping you with your future international purchases.
A Happy Customer
06 September 2026
FedEx Connect Plus
AHC
Excellent Company...Good Rates...Fast Service.
Thank you so much for your fantastic feedback! ⭐ We’re delighted to hear that you’re happy with our rates and fast service. We really appreciate your support and look forward to helping you again!
James
06 September 2026
FedEx Connect Plus
J
I love that this service is available. I've used it multiple times over the years. This most recent time their instructions were very unclear to start with but after asking for clarification they were very helpful and we got things sorted. It took a few weeks to get things ready when it normally takes 1-4 days and there was no update during this time but otherwise things have always been great. Things get shipped quickly when it's done right and while it's pricey, it's worth it to me. I do wish they would not use Fed Ex but options are limited.
Thank you for being a loyal Forward2me customer and for sharing such thoughtful feedback.
We’re really pleased to hear that you’ve had positive experiences with us over the years and that our team was able to help clarify things and get everything sorted on this occasion.
We’re sorry, however, that the instructions weren’t clear initially and that your shipment took longer than the usual 1–4 days to prepare. We also understand how frustrating it must have been not to receive an update during that period. This is valuable feedback, and we’ll share it with the team so we can improve both our communication and processing times.
We truly appreciate your continued support and are glad you still find Forward2me a worthwhile service. Thank you for choosing us!
We’re really pleased to hear that you’ve had positive experiences with us over the years and that our team was able to help clarify things and get everything sorted on this occasion.
We’re sorry, however, that the instructions weren’t clear initially and that your shipment took longer than the usual 1–4 days to prepare. We also understand how frustrating it must have been not to receive an update during that period. This is valuable feedback, and we’ll share it with the team so we can improve both our communication and processing times.
We truly appreciate your continued support and are glad you still find Forward2me a worthwhile service. Thank you for choosing us!
Carlos Rieder
05 September 2026
FedEx Regional Economy
CR
Easy to use, works efficiently, just what I am looking for.
Thank you so much for continuing to choose Forward2me over the years and for taking the time to share your experience.
We’re really pleased to hear that, despite some initial confusion, our team was able to clarify things and help get everything sorted. We’re also sorry that this shipment took longer than usual and that you didn’t receive updates during the waiting period. We understand how frustrating that can be, especially when you’re used to things being completed within 1–4 days.
Your feedback about clearer instructions and better communication during processing is extremely valuable, and we’ll share this with our team so we can continue improving the service.
We’re glad that, overall, you find Forward2me worthwhile, and we really appreciate your continued support. Thank you for trusting us with your shipments!
We’re really pleased to hear that, despite some initial confusion, our team was able to clarify things and help get everything sorted. We’re also sorry that this shipment took longer than usual and that you didn’t receive updates during the waiting period. We understand how frustrating that can be, especially when you’re used to things being completed within 1–4 days.
Your feedback about clearer instructions and better communication during processing is extremely valuable, and we’ll share this with our team so we can continue improving the service.
We’re glad that, overall, you find Forward2me worthwhile, and we really appreciate your continued support. Thank you for trusting us with your shipments!
V. H.
04 September 2026
FedEx Connect Plus
VH
They kept me updated along the way and it was easy and convenient.
Thank you for your lovely feedback!
We’re so pleased to hear that you found the service easy and convenient, and that our updates kept you informed throughout the process.
We really appreciate you taking the time to share your experience and hope to assist you again in the future!
We’re so pleased to hear that you found the service easy and convenient, and that our updates kept you informed throughout the process.
We really appreciate you taking the time to share your experience and hope to assist you again in the future!
Kellie Dickinson
30 August 2026
UPS Express Saver
KD
The delivery service was really great. Straightforward and prompt. The delivery showed up right away. Thank you!
Thank you so much for your wonderful 5-star review! ⭐
We’re delighted to hear that your delivery was straightforward, prompt, and arrived quickly. It’s exactly the experience we aim to provide at forward2me.
We’re delighted to hear that your delivery was straightforward, prompt, and arrived quickly. It’s exactly the experience we aim to provide at forward2me.
George Leaven
29 August 2026
DHL Express Worldwide
GL
My experience was fantastic! Great service, timely shipping. Timely delivery. I would definitely use again, and recommend to others.
Thank you so much for your fantastic review! ⭐
We’re thrilled to hear that you were happy with our service, from timely shipping to prompt delivery. It means a lot to know you’d choose forward2me again and recommend us to others!
We’re thrilled to hear that you were happy with our service, from timely shipping to prompt delivery. It means a lot to know you’d choose forward2me again and recommend us to others!
Roxanna Olson
25 August 2026
FedEx Connect Plus
RO
They worked hard to help me get everything figured out when the US side was being a pain. Would definitely use them again.
Thank you so much for your kind feedback!
We're really pleased to hear that our team was able to help you get everything sorted, especially while dealing with the issues on the US side. We truly appreciate your patience and your kind words.
We'd be delighted to assist you again in the future!
We're really pleased to hear that our team was able to help you get everything sorted, especially while dealing with the issues on the US side. We truly appreciate your patience and your kind words.
We'd be delighted to assist you again in the future!
Colm
25 August 2026
UPS Standard Single
C
Very straightforward and quick turnaround time.
Will be using again
Will be using again
Thank you for your lovely feedback! We're glad to hear you found the process straightforward and that everything was handled quickly.
We really appreciate your support and look forward to helping you again in the future!
We really appreciate your support and look forward to helping you again in the future!
Joanna
25 August 2026
FedEx Regional Economy
J
Every step was followed as promised, no problems. I will continue using Forward2me.
Thank you so much for your kind feedback!
We're delighted to hear that everything went smoothly and that we delivered on our promises at every step. It means a lot to know that you had a hassle-free experience with Forward2me.
We truly appreciate your continued support and look forward to helping you again in the future!
We're delighted to hear that everything went smoothly and that we delivered on our promises at every step. It means a lot to know that you had a hassle-free experience with Forward2me.
We truly appreciate your continued support and look forward to helping you again in the future!
Shane Mikaere
23 August 2026
FedEx International Economy
SM
I find the process frustrating. Reconciling purchasing with tracking numbers.
Other forwarding companies I’ve used, the process seems easier and straight forward.
Other forwarding companies I’ve used, the process seems easier and straight forward.
Thank you for sharing this feedback, and I completely understand your frustration. Manually matching purchase receipts with tracking numbers adds unnecessary hassle, and we want to make your shipping experience as seamless as possible.
We are actively looking at ways to improve our package intake and reconciliation process.
We are actively looking at ways to improve our package intake and reconciliation process.
Sandra
22 August 2026
UPS Standard Single
S
Super intuitive, quick, friendly service
Thank you so much for the fantastic feedback! We're thrilled to hear that you found our service super intuitive, quick, and friendly. We truly appreciate your support and look forward to helping you again soon!
Jacqueline Wells
22 August 2026
FedEx Connect Plus
JW
I’m in the US and ordered something from a UK boutique that couldn't be shipped directly to me. I searched and found Forward2me, which was like a middleman for shipping and so easy to use. Thank you for offering this service.
Thank you! We're glad we could act as your UK-to-US shipping middleman and make the whole process effortless. Enjoy your items from the UK!
Brett Lloyd
21 August 2026
FedEx Connect Plus
BL
Just a bit slow in responding to my questions but not really too much issue
Thank you for your honest feedback! We’re glad to hear the delay didn’t cause too much of an issue, but we’re sorry that our responses were a little slower than expected. We’re always working to improve our response times and provide a faster, smoother experience.
MaryBeth Henry
21 August 2026
FedEx Connect Plus
MH
I was somewhat confused about the process but AI explained it to me and I was able to get the information and payments to the correct people. My coat arrived quickly. Thank you.
Thank you for your feedback! We’re glad to hear that our AI support was able to clarify the process and help you get the information and payments sorted with the right people. 😊
We're sorry to hear you feel this way. We aim to be as transparent as possible about our pricing and any additional charges, and we provide information on our website to help customers understand the costs involved.
If you could share more details about your experience, we'd welcome the opportunity to look into your concerns.