SERVICE UPDATES
We want to make you aware of an upcoming change to a US Customs and Border Protection (CBP) fee that may affect shipments into the United States.
What's changing
From 1 October 2026, CBP is increasing the minimum and maximum limits on the Merchandise Processing Fee (MPF) for formal customs entries, as part of its annual inflation adjustment under the FAST Act:
- Minimum MPF: rising from $33.58 to $34.58
- Maximum MPF: rising from $651.50 to $670.86
Does this affect my shipment?
For most of our customers, no. These minimum and maximum limits only apply to formal customs entries — broadly, higher-value commercial shipments. The new $34.58 minimum applies to formal entry shipments valued at $9,984.00 or less, and the new $670.86 maximum applies to shipments valued at $193,665 or higher.
The vast majority of parcels we forward are cleared as informal entries or under the $800 de minimis allowance, and the fees for those are unaffected by this change.
If your shipment does fall into the formal entry category, and its value sits between the minimum and maximum thresholds, the fee is unchanged: it's still calculated at 0.3464% of the goods' value (excluding duty, freight, and insurance). For example, a $20,000 shipment carries an MPF of $69.28, regardless of this update.
Are any shipments exempt?
Yes. Goods entered under most preferential trade agreements (including USMCA), goods entered under Chapter 98 of the Harmonized Tariff Schedule, and products of US insular possessions are exempt from MPF, among other categories set out in CBP regulations (19 CFR 24.23(c)).
What do I need to do?
Nothing, for now. This is a routine annual adjustment, and we'll continue to apply CBP's published fee schedule to any formal entries we process on your behalf. If you have a high-value shipment planned around this date and want to understand how it may be affected, get in touch with our team and we can talk you through it.
Service Update: Purchase Invoice Required
To help us prepare shipments accurately and reduce customs delays, we are introducing a new requirement for shipments processed through our Guernsey warehouse.
From Monday 27th July, customers will need to upload a purchase invoice (or proof of purchase) before we can process their shipment.
This information allows us to:
- Complete customs documentation correctly.
- Reduce delays caused by missing information.
- Help ensure a smoother delivery experience.
Your invoice should include:
- Description of the goods.
- Purchase value and currency.
- Supplier details.
- Date of purchase.
If you do not have a formal invoice, we can accept alternative proof of purchase, such as an order confirmation or receipt.
Thank you for helping us make international shipping faster and more reliable.
Effective from July and August 2026
Following changes to EU customs regulations, FedEx has introduced new fees for shipments imported into the European Union.
What is changing?
From 20 July 2026
- FedEx has updated its Disbursement Fee for shipments where FedEx pays customs duties and taxes on the recipient's behalf.
- The fee is now 2.5% of the total duties and taxes, with a minimum charge of €15, whichever is higher.
From 3 August 2026
- A new Inbound Processing Fee will apply to all FedEx and TNT shipments entering the EU:
- €2.40 per shipment for most FedEx and TNT services.
- €0.90 per shipment for FedEx® International Connect Plus (FICP) shipments.
Why has this changed?
The European Union removed the €150 de minimis customs duty exemption on 1 July 2026. As a result, more shipments now require formal customs processing, and FedEx has introduced these fees to cover the additional customs clearance costs.
What does this mean for Forward2me customers?
These are FedEx carrier fees and are not charges introduced by Forward2me. If you choose a FedEx service for delivery to the EU, these fees may be applied in addition to any applicable customs duties, taxes, or other import charges.
If you have any questions about these changes or would like advice on the most suitable shipping service, please contact our Customer Experience team.
We are currently experiencing some temporary processing delays at our US warehouse due to recent staffing changes and a transition within the warehouse team.
Our new warehouse management team is working through the changes and we are actively addressing staffing levels to return operations to normal as quickly as possible.
Customers may experience slightly longer processing times for incoming parcels and shipments during this transition period. We appreciate your patience and understanding while our team completes this work.
Please be assured that your parcels remain secure and our team is working hard to minimise any disruption.
Due to recent incidents where parcels have been left unattended outside the warehouse perimeter or building and subsequently stolen, we are updating our delivery requirements.
All parcels must be delivered inside the warehouse building and handed directly to the warehouse team during operating hours.
We are unable to accept responsibility for parcels that are:
- Left outside the building
- Left outside the gate
- Left in unsecured areas
- Delivered after hours without being handed to a member of the warehouse team
When selecting a courier, please ensure they are instructed to complete delivery directly to the warehouse reception area during operating hours.
This requirement is in place to help protect your parcels and ensure they are safely received and processed.
Thank you for your cooperation and for helping us keep your shipments secure.
Effective Monday 13 July, forward2me will no longer have access to parcels delivered to our previous USA warehouse addresses:
Kiamensi Road
620 A Street
Please ensure all future deliveries are sent to our current warehouse address:
6519 Governor Printz Blvd
Wilmington, DE 19809
Please remember to include your forward2me customer number in the delivery address exactly as shown in your account. This is essential to ensure your parcel can be correctly identified and processed.
Unfortunately, from this date, we will no longer have access to parcels delivered to the previous addresses and will not be able to retrieve any items sent there.
Please update your delivery details with any retailers, marketplaces, or senders you use to ensure your parcels continue to arrive safely and without interruption.
Thank you for your cooperation and for helping us ensure your parcels are delivered to the correct location.
If you're importing products into the US that are regulated by CPSC (the Consumer Product Safety Commission), there's a compliance change taking effect in a few days — and it may require action before 8 July.
From 8 July 2026, CPSC requires certificate data to be filed electronically before regulated goods are released at the US border. This affects products like children's items, toys, housewares, and electronics. If you're not shipping this kind of product, you don't need to do anything.
What's changing
Previously, you only needed to hold a certificate and produce it if asked. Now, that data has to be provided upfront on every applicable shipment. Shipments missing it may be held or returned to sender.
What you can do before 8 July
- Check if your product is affected — Run it through CPSC's Regulatory Robot to see whether it needs a Children's Product Certificate (CPC) or General Certificate of Conformity (GCC).
- Gather your certificate data — you'll need 7 elements: product ID, applicable safety rule citations, manufacture date and location, test date, testing lab details, and a contact for test records.
- Pre-register with the CPSC Product Registry (recommended if you ship the same products repeatedly) — enter your data once and get reference IDs to use on future shipments.
- Check with your seller/manufacturer if you don't already hold this data — it has to come from whoever certified the product for the US market.
More detail is available on CPSC's eFiling page.
We are currently experiencing temporary processing delays at our USA warehouse due to staffing constraints.
Our team is working hard to process all incoming parcels as quickly as possible, however customers may notice slightly longer processing and dispatch times than usual.
We apologise for any inconvenience this may cause and appreciate your patience and understanding while we work through the backlog.
We are actively addressing the situation and expect service levels to return to normal as soon as possible.
If your parcel is urgent, please contact our Customer Service team and we will do our best to assist.
Thank you for your continued support.
Some international destinations may be subject to additional carrier surcharges due to increased operational risk.
These surcharges are applied by carrier partners and may vary depending on the destination, service type, and current global conditions.
Effective 26 June 2026, the Elevated Risk (RSK) surcharge on all shipments to and from Bahrain, Jordan, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates will be suspended. DHL will continue to closely monitor the regional safety situation and comply with guidance from the relevant authorities.
The revised Elevated Risk (RSK) country list is: Burkina Faso, Haiti, Iraq, Israel, Lebanon, Libya, Mali, Somalia (Mogadishu), Sudan, Syria, Venezuela and Yemen.
Please be advised that we have received the latest update from FedEx regarding the shipment of dangerous goods.
Due to the ongoing conflict in the Middle East, FedEx has suspended the delivery of dangerous goods shipments, including lithium batteries and dry ice, to the following destinations until further notice:
- Bahrain
- Iraq
- Israel
- Jordan
- Kuwait
- Lebanon
- Oman
- Qatar
- Saudi Arabia
- United Arab Emirates
Customers planning to ship dangerous goods to these destinations are advised to seek alternative arrangements or postpone shipments until services resume.
We will continue to monitor the situation and provide further updates as they become available.
We apologise for any inconvenience and appreciate your understanding.
Upcoming EU Import Changes – Effective 1 July 2026
From 1 July 2026, there will be some important changes to how low-value shipments are imported into the EU.
What’s changing?
Previously, goods valued at €150 or less could be imported without paying customs duty. This exemption is being removed.
Going forward, a €3 customs duty will apply per line on the customs declaration for shipments valued at €150 or less.
A “line” usually refers to each type of product in the shipment (based on its classification), so shipments with multiple item types may incur multiple €3 charges.
Are there any exceptions?
Yes:
Business recipients (VAT-registered): Standard duty rates will apply instead of the €3 fee.
Free Trade Agreement shipments: Duty relief may still apply if the shipment is not sold under the IOSS scheme.
If the shipment is sold under IOSS, the €3 fee will still apply per line.
What about VAT?
No change here — VAT is still charged on all imports, regardless of value (this has been in place since 2021).
New information required for shipments
For shipments valued at €150 or less (excluding VAT-registered business imports), we will now need additional product details:
Product identifier (e.g. SKU or item code)
Manufacturer product identifier (if available)
Standardised product identifier (e.g. barcode/GTIN, if available)
This information must be provided so customs can process shipments correctly.
Some couriers leave parcels in insecure locations outside our facility when we are closed. Veho, UniUni, and OnTrac have a history of this. We cannot take responsibility for loss or damage if a parcel is left outside our facility.
We recommend providing clear delivery instructions and scheduling deliveries during business hours whenever possible. Where goods are higher value, use premium courier services that operate within standard business hours such as DHL, FedEx, or UPS. These couriers all make additional delivery attempts rather than leaving the package unattended.
From 17 March 2026, new regulations in Poland will affect the transport of certain clothing, textiles, and footwear, including both new and used clothing.
Key Limits per Parcel
- Clothing and textiles (new or used): over 10 kg
- Footwear: more than 20 individual shoes (10 pairs)
- Mixed parcels are allowed as long as these limits are not exceeded
The SENT system is a Polish government platform that monitors shipments to prevent tax fraud and smuggling.
It applies to imports, exports, domestic transport within Poland, and goods passing through Poland.
Currently, UPS has announced operational limits due to SENT. Other couriers may also take similar measures to comply with these rules.
Please take these limits into account when sending shipments to or from Poland.
We are currently experiencing USPS delivery delays; packages may be marked as delivered but can take up to a week longer to arrive at our warehouse. For urgent shipments, please consider using an alternative courier.
The temporary 90-day free storage period introduced to support the MyGermany customer migration will be ending soon, and our standard storage terms will resume. Please review any parcels currently stored in your account.
Due to the current situation in the Middle East, several countries in the region have temporarily closed or restricted their airspace. This has significantly impacted international passenger and cargo flights that normally transit through the region.
As a result, major courier networks including DHL, UPS and FedEx are implementing contingency plans such as rerouting aircraft, adjusting transport routes and prioritising employee safety.
While services continue to operate, customers may experience:
- Longer transit times
- Routing changes for some shipments
- Short-notice service adjustments
- Temporary delays on certain international routes
Air freight capacity has decreased due to airspace closures across several Middle Eastern countries, which may affect shipments moving between Asia, Europe and other global regions.
We are closely monitoring updates from our courier partners and will continue to process shipments normally wherever possible.
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