Joyce is a godsend
I had probably one of the most complicated and tiring shipping processes, since what I bought couldn't be shipped to my location and I decided to use the forward2me services to be able to get the item. But of course, the process wasn't that easy. Just when I was about to send the item to my location, I learned about the drastically high taxes for imports into my country. So I had to send the item back to the company, but they had specific requests for the item to be returned, which had to be done by the forward2me team.
Now, why did I explain all of this? You probably got tired and bored reading all of this, and then think about actually experiencing all of this. Well, I wouldn't be able to manage all of this, if it wasn't for Joyce in the UK Warehouse. She was there from day 1 and helped me through all my stupid questions. Workers with friendliness and empathy like that don't exist anymore, at least not in my experience. I wish Joyce all the best and urge the company to upgrade her pay!