Customer Service
On July 16, 2026, I placed a large order for yarn with Wool Warehouse in Warwickshire, UK. The seller ships to almost every continent and country. However, they stopped shipping to Germany as of July 1, 2026—and now I have an idea why.
I decided to use the package forwarding service Forward2me for delivery; I am very happy with that decision and would make the same choice again.
From the recommendation to repackage the parcel for safe transport, help selecting a shipping carrier, to assistance with customs clearance, I felt I was in expert hands throughout the process.
I owe special thanks to Kyla, whose patience, empathy, and professional expertise were invaluable in helping me navigate the lengthy German customs clearance process. Kyla provided all the necessary information and documentation to ensure my package was finally released by German customs on August 17, 2026.
Yesterday, August 18, 2026, I received my package intact; the yarn was in perfect condition. Now I’m excited and happy to get started on my crochet project.
Thank you, Forward2me; thank you, Kyla! :-)