International Parcel Forwarding Service 📦

Returning Customer - 12 Times

I’ve used Forward2Me around 12 times now, mainly to ship pre-loved clothing from the UK. My earlier shipments were very straightforward, and I was able to use the more affordable F2M Lite or Cross Border services without any issues. However, during my last four shipments, my parcels were repeatedly marked as requiring “Combine & Repack” before I could proceed. This was confusing because the items were simply pre-loved dresses and tops shipped in standard rectangular parcel bags. Repacking would have incurred additional charges, and the courier options offered afterwards (DHL, FedEx, UPS, etc.) often cost more than the items themselves. As a result, I had to contact Customer Support each time. To be fair, every customer service representative I spoke with was able to review the shipment and remove the Combine & Repack requirement, allowing me to choose and pay for postage myself. That said, I want to give special recognition to Aimee. She went above and beyond compared to my previous experiences. Instead of simply advising me on the next steps, she personally handled everything on her end and resolved the issue quickly. All I had to do was pay the invoice. The process was seamless and saved me a lot of time and hassle. While I would appreciate more consistency regarding how parcels are assessed for Combine & Repack, the excellent customer service I received from Aimee made a significant difference. If all customer interactions were like this, using Forward2Me would be much easier and more enjoyable. That said I would still use their service since I already trust their brand and finding a different company requires trial and error.

4.5 5

Based on 15811 reviews

More Reviews

Aimee was very responsive and helpful…

Aimee was very responsive and helpful when I was uncertain on how to proceed with the shipment of my package from the UL warehouse. Great service and support.

Ordered the newest electric shaver +…

Ordered the newest electric shaver + replacement blades from Japan Amazon. Two separate orders were sent by amazon to my forward2me address, who then combined and mailed to me in the USA. No issues whatsoever, excellent service! Highly recomment

United States of America

Very happy!

I just placed an order to be forwarded from the UK on 6/10/26 and it arrived by 6/22/26 with FedEx International Connect Plus. I had a great experience for my first time and got my package safely and quickly. They made buying from a website that didn't ship to the U.S. possible without any issues and I'm so grateful a service like this exists. Thank you!

Honey-Vanessa in UK is excellent.

I had a package forwarded from the UK to Japan. Her english communication was excellent; it was concise and very easy to understand. Due to Forward2me's enhanced security measures, identity verification was required when paying via PayPal (because I used a different email address than the one registered to my Forward2me account). However, thanks to her clear and polite explanation, I was able to complete the process without any problems. The item was sended over quickly. Thank you so much.

Customer experience

I recently used your package forwarding service to ship an item from Zara UK to New Delhi and I’m extremely impressed. The process was seamless from start to finish. My package was received promptly at your UK warehouse, updates were clear, and the onward shipping to New Delhi was fast with no issues at customs. The tracking was accurate and the item arrived in perfect condition. Thank you for making international shopping so easy and reliable. I will definitely use your service again and recommend it to others. Big shoutout to Nica and Joyce for great customer service. 5/5 – Keep up the great work!

Reasonably Fast, Great Communication

I received constant updates on the status of my package (how many packages are ahead of mine and each step of the process). Once shipped, I was provided the tracking number. Everything was communicated to me, and I truly appreciate that. Upon receiving my package, there was minimal damage to the box they repacked my items in. I also appreciate the extra care they put in by adding a decent amount of paper as padding material. As a former package handler, I can see the attention to detail they put into it. It's the little things like this that I appreciate so much. If I ever need anything overseas again, Forward2me would be my first pick.

Easy/seamless/on time delivery

Joyce in customer service was great

Joyce in customer service was great. Super fast getting back to me and solved my issue immediately. Thank you Joyce.

Smooth transfer from seller and…

Smooth transfer from seller and seamless forwarding to my address. The platform has intuitive controls and easy to use. Plus, I was able to obtain great items from a UK seller who was not in a position to ship directly to the US. Forward2me stepped in to facilitate it!! Highly recommend!!

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