Incredible customer service and…
Incredible customer service and brilliant warehouse packing!
I recently used forward2me’s Germany warehouse to ship a large, complex order of automotive components to Abu Dhabi, and the experience was absolutely outstanding.
Because my order contained delicate paper engine filters alongside heavy structural steel car parts, I was very concerned about shipping damage and volumetric weight optimization. The warehouse team did a flawless job repacking my items. They completely discarded the oversized transit boxes to save me money on shipping space, removed restricted grease packets to clear aviation rules, and packed the fragile filters perfectly safe from the heavy metal rods. The final actual weight and volumetric weight were a perfect, cost-efficient match!
I want to give a massive, special thanks to Nica from customer support. When my dashboard temporarily locked me out from making changes, Nica stepped in immediately. She was incredibly professional, handled my complicated customs invoice consolidation seamlessly, and double-checked all safety compliance questions to make sure my package wouldn't face any airport delays. Thanks to her quick communication, my shipment was released for dispatch with fully pre-paid duties, giving me total peace of mind
This was my very first time using an international freight forwarder, and forward2me made it completely stress-free. I highly recommend their service and will definitely be using them for all my future automotive shipments!