Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
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FedEx Connect Plus
DHL Express Worldwide
Highly recommended if you’re looking for a dependable forwarding service with great customer support!
DHL Express Worldwide
FedEx Connect Plus
FedEx International Economy
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience caused by the time it took to resolve the classification of your shipment.
We understand that you expected your motor and air conditioning drier to be processed as standard freight, and that the two-week delay in resolving the classification issue significantly affected your experience.
We appreciate your patience while our team reviewed the shipment requirements. The classification of items is an important part of ensuring compliance with courier transportation regulations, but we recognize that any uncertainty or delay in this process should be communicated clearly and handled as efficiently as possible.
We will take your feedback into consideration as we review how we communicate and manage shipment classification concerns, with the aim of improving our service and reducing unnecessary delays.
Thank you again for bringing this to our attention.
FedEx Connect Plus
Highly recommend!
UPS Standard Single
Ich war nur von den Zollkosten geschockt. UPS Versand 30€ bezahlt, soweit so gut. Zollgebühren 63€!!! (45€ Zoll und 16€ UPS Gebühr, 2€ MwSt). Obwohl Warenwert der Sendung 128€ war...
We understand your disappointment regarding the additional customs costs. Import duties, taxes, and courier handling fees are determined by the destination country's customs authorities and the courier, and unfortunately, these charges are outside our control.
FedEx Regional Economy
FedEx Regional Economy
It’s great to know that you also felt confident in the quality of our repacking service and the protection it provides for your parcel. We really appreciate your trust in forward2me and look forward to helping you again!
FedEx Connect Plus
It’s great to know that the regular tracking updates gave you confidence and that your parcel arrived safely and in perfect condition. We really appreciate your recommendation and look forward to helping you with your future international purchases.
FedEx Connect Plus
FedEx Connect Plus
We’re really pleased to hear that you’ve had positive experiences with us over the years and that our team was able to help clarify things and get everything sorted on this occasion.
We’re sorry, however, that the instructions weren’t clear initially and that your shipment took longer than the usual 1–4 days to prepare. We also understand how frustrating it must have been not to receive an update during that period. This is valuable feedback, and we’ll share it with the team so we can improve both our communication and processing times.
We truly appreciate your continued support and are glad you still find Forward2me a worthwhile service. Thank you for choosing us!
FedEx Regional Economy
We’re really pleased to hear that, despite some initial confusion, our team was able to clarify things and help get everything sorted. We’re also sorry that this shipment took longer than usual and that you didn’t receive updates during the waiting period. We understand how frustrating that can be, especially when you’re used to things being completed within 1–4 days.
Your feedback about clearer instructions and better communication during processing is extremely valuable, and we’ll share this with our team so we can continue improving the service.
We’re glad that, overall, you find Forward2me worthwhile, and we really appreciate your continued support. Thank you for trusting us with your shipments!
FedEx Connect Plus
We’re so pleased to hear that you found the service easy and convenient, and that our updates kept you informed throughout the process.
We really appreciate you taking the time to share your experience and hope to assist you again in the future!
UPS Express Saver
We’re delighted to hear that your delivery was straightforward, prompt, and arrived quickly. It’s exactly the experience we aim to provide at forward2me.
DHL Express Worldwide
We’re thrilled to hear that you were happy with our service, from timely shipping to prompt delivery. It means a lot to know you’d choose forward2me again and recommend us to others!
FedEx Connect Plus
We're really pleased to hear that our team was able to help you get everything sorted, especially while dealing with the issues on the US side. We truly appreciate your patience and your kind words.
We'd be delighted to assist you again in the future!
UPS Standard Single
Will be using again
We really appreciate your support and look forward to helping you again in the future!
FedEx Regional Economy
We're delighted to hear that everything went smoothly and that we delivered on our promises at every step. It means a lot to know that you had a hassle-free experience with Forward2me.
We truly appreciate your continued support and look forward to helping you again in the future!
FedEx International Economy
Other forwarding companies I’ve used, the process seems easier and straight forward.
We are actively looking at ways to improve our package intake and reconciliation process.
UPS Standard Single
FedEx Connect Plus
FedEx Connect Plus
FedEx Connect Plus
UPS Express Saver
UPS Express Saver
We’ll definitely pass your kind words along to our UK warehouse and IT teams — they’ll be delighted to know their hard work is being noticed! 😊 Thank you for choosing forward2me, and we look forward to serving you again!
UPS Express Saver
FedEx Connect Plus
FedEx Connect Plus
Keeping customers informed and providing a quick and efficient service are both very important to us, so it's great to know the team is getting this right.
Thank you for choosing forward2me and for taking the time to leave us a review.
FedEx Connect Plus
Whenever I have a question or request, their team responds properly and handles the issue smoothly and efficiently. Communication is clear, and I never feel that my requests are being left unattended.
When having packages shipped from overseas, there is always some concern about whether everything will arrive safely. For me, the most important qualities in an international forwarding service are reliable communication, quick handling of requests, and knowing that any issue will be properly followed up rather than ignored.
forward2me has all of these qualities, which gives me great peace of mind when using their service.
I feel confident entrusting my international shipments to forward2me and would highly recommend them to anyone looking for a reliable and responsive forwarding service.
We’re absolutely delighted to hear that you’ve found Forward2me reliable, responsive, and trustworthy. We know that international shipping can come with a lot of uncertainty, so providing clear communication, quick assistance, and genuine follow-through is incredibly important to us.
It’s wonderful to know that our team has given you peace of mind and that you feel confident entrusting your international shipments to us. Your kind words about our responsiveness and customer service mean a lot to the whole team.
FedEx International Priority
FedEx International Economy
We're delighted we were able to step in and help when your shipment encountered an unexpected issue with the carrier. Our team always aims to make the process as smooth and stress-free as possible, so it's wonderful to hear that your parcel was quickly recovered, checked and sent on without delay.
Thank you for your kind words about our customer service and for recommending forward2me. We truly appreciate your support and look forward to assisting you with your future international shipping needs.
FedEx Connect Plus
FedEx Connect Plus
UPS Express Saver
FedEx Connect Plus
FedEx Regional Economy
FedEx Connect Plus
UPS Standard Single
FedEx Connect Plus
Your recommendation means a lot to us, and we truly appreciate you choosing Forward2me. Thank you! 😊
FedEx Regional Economy
We're pleased to hear that you received good customer care and had an overall positive experience with our service.
We also appreciate your comment about the process being a little confusing at times. Customer feedback like this is invaluable, and we're always looking for ways to make our service clearer and easier to use.
Thank you again for choosing forward2me. We hope to have the opportunity to provide you with a 5-star experience next time.
FedEx International Priority
We appreciate you highlighting this, as customer feedback helps us identify areas where we can continue to improve and make our service even easier to use.
Thank you for choosing forward2me, and we hope to provide an even better experience next time.
FedEx Regional Economy
Providing a smooth and reliable service is our priority, so it’s great to know that your experience met your expectations.
Thank you for choosing forward2me, and we appreciate your kind review.
FedEx International Economy
We're delighted to hear that your experience with forward2me was straightforward from start to finish and that our Customer Experience team was able to keep you informed throughout your shipment's journey.
Helping customers shop from retailers that don't normally ship internationally is exactly what we're here for. Whether it's receiving purchases from Europe, the UK, the USA, Japan or beyond, our goal is to make cross-border shopping simple, transparent and hassle-free, with tracking and support every step of the way.
Thank you again for choosing forward2me and for trusting us with your shipment. We hope to help you unlock even more international shopping opportunities in the future. Happy shopping.
FedEx Connect Plus
We understand that unexpected costs can be frustrating, and we're always happy to answer questions before a shipment is dispatched. If you'd like us to review your shipment in more detail, please contact our Customer Experience team and we'll be pleased to help.
FedEx Connect Plus
We're thrilled to hear that you find Forward2me easy to use and that we've made ordering items from overseas a breeze. Providing a simple, reliable, and hassle-free shipping experience is exactly what we strive for.
UPS Standard Single
We're delighted to hear that your shipment was processed quickly, dispatched the following day, and delivered on the expected date. It's also great to know that paying the import taxes through the courier's website went smoothly and that everything arrived as planned.
Your feedback means a lot to us, and we're pleased we could provide a seamless shipping experience
UPS Standard Single
We’re delighted to hear that you found our service quick and easy to use, with a good range of shipping options at fair prices. Providing flexibility and making international shipping as straightforward as possible for our customers is something we continually strive for.
Thank you for choosing forward2me, and we look forward to helping you with your future shipments.
UPS Standard Single
UPS Standard Single