Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Adam Biro
18 October 2025
DHL Economy Select
AB
I was very happy with the service. My package arrived on time and in perfect condition. The price was somewhat high, but that’s not due to Forward2me.
Many thanks for the 5 star review. 😊
Darren Povall
18 October 2025
DHL Express Worldwide
DP
Good service
Many thanks for the 5 star review. 😊
NG
17 October 2025
FedEx Regional Economy
N
The entire communication went smoothly even when I had several questions about my order. Since I was sending fragile goods, I was unsure if everything would arrive unbroken, but everything arrived intact. Also, the delivery to my home address was very fast and fairly cheap (I could have chosen a cheaper option, but because of the fragile items, I didn't).
Many thanks for the 5 star review. 😊
Tereza Čechová
16 October 2025
UPS Standard Single
T�
Great fast service to Czech republic, good value
Many thanks for the 5 star review. 😊
Madis Ernits
14 October 2025
FedEx Connect Plus
ME
Excellent service
Thank you for sharing your experience with us and 5 star review.
Geοrge Sp
10 October 2025
FedEx Regional Economy
GS
As a new customer of your service, I am very satisfied. My parcels are checked very quickly, the customer service is excellent, and the shipping process is fast and efficient. Also, one of my parcels that needed to be repackaged arrived in perfect condition. I highly recommend this service!
Many thanks for the 5 star review. 😊
Helmut
10 October 2025
UPS Standard Single
H
The service is excellent and the delivery costs are acceptable.
Many thanks for the 5 star review. 😊
Bouteleux Olivier
09 October 2025
FedEx Connect Plus
BO
A very reliable and responsive forwarding company.
It's just that sometimes the packages take lot of time to be reviewed and shipped. But situation get easily unstuck if the support team is contacted.
So not a big deal to me.
It's just that sometimes the packages take lot of time to be reviewed and shipped. But situation get easily unstuck if the support team is contacted.
So not a big deal to me.
Thank you for your feedback! We’re glad to hear you find our service reliable and responsive. We appreciate your understanding regarding the occasional review delays our team always works to ensure every package is handled with care. It’s great to know our support team has been able to assist you quickly whenever needed!
Erin D
08 October 2025
FedEx Connect Plus
ED
Shipping is fast and they have great communication with the customer! I just wish the cost wasn't so expensive but that isn't Forward2me's fault. They do give a wide range of options for shipping to the states!
Many thanks for the 5 star review. 😊
DAMIONXLOC
08 October 2025
FedEx Connect Plus
D
My last shipment from you guys was the worst you've ever shipped to me before. One thing you guys sent me a email saying that the package of the two lava lamps were leaking a little. I asked you to send me a picture and you did. There is very little liquid that leaked out. I told you just to repackage it and send it and you did. The box that you sent me was a slim box that was only two pieces of little paper for packaging that was supposed to protect it. Which was lousy packaging and you never should have sent it in a slim box so it can be tossed around everywhere. Plus when I buy lava lamps from UK you guys always package it very well and make sure the top of the lava lamp cap is screwed on tightly and has an extra coating of protection on the top and a plastic bag that goes over the whole lava lamp. This time you did nothing of that. When I got the bottles to me you never secured the top of the screw of the cap it was loose and you never tightened it and put protection on top of it which pissed me off and you're repackaging was horrible there was hardly no repackaging done just placed in a slim box and it was terrible. I've had a lot of things shipped from you guys and you guys always did a fantastic job. But this time it was the worst and if it would have been broken it would have been because you guys put it in a slim box with no protection or paper to protect it or a plastic bag over the bottle and a plastic covering over the cap. Don't know why if you knew that the liquid was leaking why wouldn't you have tighten the top cap of the lava lamp and put an extra piece on there with tape like you've done it before which gets it from not leaking out. You guys knowing the problem but you never fixed the problem or helped it so it wouldn't leak anymore. Very disappointed in your service and the way that you are doing things with simple stuff like this. Makes me question if I should look somewhere else to ship my items.
moose hos
08 October 2025
FedEx Connect Plus
MH
It was a little on the expensive side, but it was worth it. Only thing which would have made it better would be allowing the submission of .eml files.
Many thanks for the 4 star review. 😊
...
08 October 2025
UPS Standard Single
.
I HAD to pay for repackaging - there was no option to ship with the existing packaging....
Thank you for sharing your feedback regarding the repackaging charge. For more information, you may find our article helpful: https://forward2me.zendesk.com/hc/en-gb/articles/9557652615708-Why-are-some-packages-marked-as-Repacking-Required
This service incurs a small fee and must be requested before shipping. We appreciate your understanding and thank you for choosing our services.
This service incurs a small fee and must be requested before shipping. We appreciate your understanding and thank you for choosing our services.
Utku Cakir
07 October 2025
UPS Standard Single
UC
1- You don’t open the packages and take photos, so we can’t see whether the items are damaged or not.
2- Even for small or simple items, the package consolidation fee is fixed. It should be more affordable for smaller packages.
3- When you consolidate the packages, you also include the shipping boxes that were originally sent to you.
2- Even for small or simple items, the package consolidation fee is fixed. It should be more affordable for smaller packages.
3- When you consolidate the packages, you also include the shipping boxes that were originally sent to you.
Thanks for the 4 star review.
We do simple inspection for every package, a shipping label with the outer box package is free photo. We can offer a photo service to capture images of the content before shipment for an additional fee. You can request this from your account.
Our Combine & Repack is £3 / €3 / US $3. Retailer packaging is removed; items are merged into one box. Two options: Repack Safety (retain manufacturer packaging, more protective) or Repack for Saving (optimize size/weight) as per what you choose.
Package Consolidation is free all your packages are shipped under one airway bill. Retailer packaging remains intact. No removal of original packaging; may ship in separate boxes if necessar
We do simple inspection for every package, a shipping label with the outer box package is free photo. We can offer a photo service to capture images of the content before shipment for an additional fee. You can request this from your account.
Our Combine & Repack is £3 / €3 / US $3. Retailer packaging is removed; items are merged into one box. Two options: Repack Safety (retain manufacturer packaging, more protective) or Repack for Saving (optimize size/weight) as per what you choose.
Package Consolidation is free all your packages are shipped under one airway bill. Retailer packaging remains intact. No removal of original packaging; may ship in separate boxes if necessar
Candice Ward
03 October 2025
FedEx Connect Plus
CW
LOVE you guys, you're the only way I've found to make purchases from Europe that won't ship to US!!!
Many thanks for the 5 star review. 😊
Dominique Bechard
03 October 2025
FedEx International Priority
DB
I had a great service from Joyce who was very helpful
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
jesse murphy
03 October 2025
UPS Express Saver
JM
Fast and professional. What more do you need?
Many thanks for the 5 star review. 😊
Paola
01 October 2025
FedEx Regional Economy
P
Il servizio è fantastico, cercavo un articolo disponibile soltanto nel Regno Unito, ma che non aveva la spedizione in Italia.
Le comunicazioni sono veloci e puntuali e le procedure molto chiare, l'articolo mi è arrivato prima del previsto e in ottime condizioni. Consigliato!
Le comunicazioni sono veloci e puntuali e le procedure molto chiare, l'articolo mi è arrivato prima del previsto e in ottime condizioni. Consigliato!
Many thanks for the 5 star review. 😊
loubna mtalssi
01 October 2025
DHL Express Worldwide
LM
Très bien heureusement que vous êtes là
Many thanks for the 5 star review. 😊
Antoine D
30 September 2025
UPS Standard Single
AD
Really easy to use.
I used it to forward a motorcycle jacket and had absolutly no problem at all
Transparency about tariffs and delivery time is exact.
I wont hesitate to use this service again or talk about it.
I used it to forward a motorcycle jacket and had absolutly no problem at all
Transparency about tariffs and delivery time is exact.
I wont hesitate to use this service again or talk about it.
Many thanks for the 5 star review. 😊
Thank you for sharing your experience with us and 5 star review for Aimee
Thank you for sharing your experience with us and 5 star review for Aimee
Larry Austin
26 September 2025
FedEx Connect Plus
LA
You got my parts shipped before the change in duty charges.
Many thanks for the 5 star review. 😊
Wolfgang
26 September 2025
UPS Express Saver
W
A small battery in the package caused a delay of more than two days. Anytime something needs contacting support it's a nightmare. In top of that i was charge 100 eur extra fir this battery. This is ridiculous. Following previous situations involving a medicine i needed in Greece and others I have no enough. I will not use forward2me again. The end.
I completely understand how frustrating this must have been, especially given your previous experiences.
I would like to clarify why dangerous goods (DG) batteries are not automatically processed in our system. These shipments require special handling and strict regulatory compliance due to safety risks such as fire, leakage, or chemical hazards. Each battery shipment must be assessed individually to ensure:
Proper classification of the battery type
Correct packaging according to international safety standards
Compliance with carrier requirements, as not all couriers accept DG batteries and some require additional documentation
Because of these factors, each DG battery shipment is manually reviewed before it is approved and dispatched. This careful assessment is necessary to ensure the safety of your shipment and compliance with all regulations.
We wil send you an email to clarify the additional surcharges.
Kind regards
I would like to clarify why dangerous goods (DG) batteries are not automatically processed in our system. These shipments require special handling and strict regulatory compliance due to safety risks such as fire, leakage, or chemical hazards. Each battery shipment must be assessed individually to ensure:
Proper classification of the battery type
Correct packaging according to international safety standards
Compliance with carrier requirements, as not all couriers accept DG batteries and some require additional documentation
Because of these factors, each DG battery shipment is manually reviewed before it is approved and dispatched. This careful assessment is necessary to ensure the safety of your shipment and compliance with all regulations.
We wil send you an email to clarify the additional surcharges.
Kind regards
Mark S
24 September 2025
FedEx Connect Plus
MS
Although my transaction was reasonably simple (a purchase in Germany being sent to France) all went smoothly and the price for the service was reasonable. They communicate well with each step of the process. The website I found not so clear sometimes but manageable.
Would use again.
Would use again.
Many thanks for the 5 star review. 😊
Monica Arredondo
23 September 2025
FedEx International Priority
MA
Got my items very fast and efficiently. I only use Forward2Me!
Many thanks for the 5 star review. 😊
NICK MEREDITH
22 September 2025
FedEx International Economy
NM
smooth and efficient
Thanks for the 5 star review.
Randydore Howze Jr
20 September 2025
UPS Express Saver
RHJ
Fast shipping and great communication
Many thanks for the 5 star review. 😊
customer
17 September 2025
DHL Express Worldwide
C
I can highly recommend Forward2me — I’ve been using their service regularly for several years and everything has been absolutely top-notch.
Thanks for the 5 star review.
Tetsuya Yoshimura
17 September 2025
FedEx International Economy
TY
First shipping. Well packed. Thanks.
Thank you so much for your kind feedback! We’re glad to hear your first shipping experience with us went smoothly and that everything arrived well packed.
We truly appreciate your support and look forward to serving you again soon.
Best regards,
We truly appreciate your support and look forward to serving you again soon.
Best regards,
Michelle Sanderson
16 September 2025
FedEx International Priority
MS
I will absolutely use Forward2Me again after my successfull shipment from Europe to the USA. Thank you!
Thanks for the 5 star review.
Shuji
14 September 2025
UPS Express Saver
S
Forward2me is the worst forwarding company.
The shipping fee initially quoted and the shipping fee actually charged are significantly different. What's more, even when I sent a questionnaire, I received no response whatsoever.
Forward2me is a truly dishonest forwarding company. Germans are said to follow the rules, but I was disappointed with their response.
It's tantamount to a scam.
I'll never use forward2me again.
The shipping fee initially quoted and the shipping fee actually charged are significantly different. What's more, even when I sent a questionnaire, I received no response whatsoever.
Forward2me is a truly dishonest forwarding company. Germans are said to follow the rules, but I was disappointed with their response.
It's tantamount to a scam.
I'll never use forward2me again.
Thanks for the feedback.
We understand how frustrating it must have been to see a difference between the quoted and final shipping fees, and also not to receive a response to your questionnaire. That’s not the level of service we aim to provide.
I have check the locked price and the cost of shipping we provide.
Your original locked price was based on the package details provided at the time:
Weight: 9.70 kg
Dimensions: 34.00 × 30.00 × 42.50 cm
However, once your package arrived and was measured in our warehouse, the actual details differed:
Final Weight: 11.95 kg (volumetric weight applied: 16.81 kg)
Dimensions: 50 × 41 × 41 cm
Because the actual size and weight exceeded the details used to generate your original locked price, the courier’s system automatically recalculated the charge based on the higher volumetric weight. Unfortunately, this meant the locked quotation could no longer apply.
Kind regards,
We understand how frustrating it must have been to see a difference between the quoted and final shipping fees, and also not to receive a response to your questionnaire. That’s not the level of service we aim to provide.
I have check the locked price and the cost of shipping we provide.
Your original locked price was based on the package details provided at the time:
Weight: 9.70 kg
Dimensions: 34.00 × 30.00 × 42.50 cm
However, once your package arrived and was measured in our warehouse, the actual details differed:
Final Weight: 11.95 kg (volumetric weight applied: 16.81 kg)
Dimensions: 50 × 41 × 41 cm
Because the actual size and weight exceeded the details used to generate your original locked price, the courier’s system automatically recalculated the charge based on the higher volumetric weight. Unfortunately, this meant the locked quotation could no longer apply.
Kind regards,
Abilson da Silva dos Santos
13 September 2025
DHL Express Worldwide
ADS
Great professionals
Thanks for the 5 star review.
Lauren
12 September 2025
UPS Express Saver
L
Absolutely 5 stars! So happy this company was recommended to me!
Many thanks for the 5 star review. 😊
Mo
11 September 2025
UPS Standard Single
M
Brilliant service for online international shopping. I have been using them since 2022 without any issues.
Thank you so much for your kind words! We’re delighted to hear you’ve been with us since 2022 and that you’ve consistently had a smooth experience. We truly appreciate your trust and loyalty!
customer
09 September 2025
FedEx Connect Plus
C
Everything was very simple. You always know the state of the process of receiving and combining. Shipping and combining costs are quite reasonable.
Many thanks for the 5 star review. 😊
Michael Kucera
09 September 2025
FedEx Connect Plus
MK
Perfect service. All the packages were delivered to me without any problems. Thank you.
Many thanks for the 5 star review. 😊
Pavel
08 September 2025
DHL Express Worldwide
P
transparent work process, detailed FAQ, fast support, easy to monitor parcels, so you always know what is happening with your parcels, which are not always cheap, but you can trust them
Many thanks for the 5 star review. 😊
Oana
06 September 2025
UPS Standard Single
O
Shopping from UK sellers is currently almost impossible, but with forward2me i can get what i wish for quick and easy! always well packaged! thank you!
Many thanks for the 5 star review. 😊
Catherine
04 September 2025
FedEx Connect Plus
C
A very useful service for people living outside the uk. Once I got my head around the process, it was relatively straightforward and efficient. It was a bit expensive but that was not unexpected. The only issue I had was the repacking charge. I suspect most items ‘need’ repacking and would prefer that rolled into the initial estimate.
Thank you for your review and feedback! We’re glad you found our service useful and relatively straightforward.
Regarding the repacking charge, our warehouse team marked your package as repacking required because it contained fragile items. We include this service to ensure your items arrive safely.
Regarding the repacking charge, our warehouse team marked your package as repacking required because it contained fragile items. We include this service to ensure your items arrive safely.
Andreas Lind
04 September 2025
FedEx Regional Economy
AL
Works great!
Thanks for the 5 star review.
Ulrica Å.
03 September 2025
UPS Standard Single
U�
Very helpful support (Jus)
Thank you for your feedback! We’re glad to hear that Jus was able to provide helpful support.
Patrick Boeckstijns
29 August 2025
FedEx Regional Economy
PB
reliable service. simple procedure. fast. recommended.
Thank you for the 5 star review.
Star Bwoy
29 August 2025
UPS Express Saver
SB
Fast and efficient the whole process was excellent
Thanks for the 5 star review.
Carl
27 August 2025
FedEx International Priority
C
#1 service, I highly recommend
Thanks for the 5 star review
Paul
26 August 2025
DHL Express Worldwide
P
I have not had an issue with F2M since beginning to use the service many years ago. Every shipment has been executed as planned and paid for.
Thanks for the 5 star review.
Abi Milliken
24 August 2025
UPS Standard Single
AM
Quick and easy.
Many thanks for the 5 star review. 😊
SG
20 August 2025
FedEx Connect Plus
S
It was a very easy process. When I needed help, I got a quick response to solve the issue. I will use it again if the need arises. Thanks.
Many thanks for the 5 star review. 😊
Alex Van Gulijk
19 August 2025
FedEx International Priority
AVG
Easy to work with. Very communicative. Plenty of information available.
Many thanks for the 5 star review. 😊
Jose Esteves
19 August 2025
FedEx International Economy
JE
Comunicacion servicio al cliente por telefono al menos en inglés y español si yo ubiera obtenido un personal que me atendiera yo ubiera seguido comprando tuve muchas dudas en el proceso de envio y conocimiento y servicios de foward2me me gustaría conocerlo mejor
We sincerely apologize for any difficulties you experienced during your call and for any frustration caused by language barriers.
We truly value your interest in Forward2me and would be happy to provide you with more detailed guidance about our shipping process and services.
We sent you an email to clarify our services.
We truly value your interest in Forward2me and would be happy to provide you with more detailed guidance about our shipping process and services.
We sent you an email to clarify our services.
Shany
19 August 2025
FedEx Regional Economy
S
I was super happy with the service. When the package did was withheld in customs the representative Joyce from Forward2Me contacted me and tried to help as much as possible. It took some time but the package was released eventually, and she followed up and made sure I recieved it. Super caring service!
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
michael couoh lee
18 August 2025
FedEx Connect Plus
MCL
good service, shipped my package in under 3 hours after receiving it. they’re good and offer slightly expensive rates but from germany warehouse to california in 5 days is amazing.
Many thanks for the 5 star review. 😊
Nuno Cruz
18 August 2025
UPS Standard Single
NC
great service
Thanks for the 5 star review