Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Giovanni
01 December 2024
FedEx Connect Plus
G
I must admit that I was a bit concerned using this service, given some of the negative reviews I read. However, after my own personal experience I can confidently say that this was the most seamless, smooth, and reliable forwarding service I have used! I received ample communication regarding my parcel and was given a few carrier options when it came down to forwarding to the United States. My items from the UK arrived undamaged and within a week of ordering from the original manufacturer! I’ll definitely be using Forward2me in the future when ordering from London.
Many thanks for the 5 star review. 😊
Matthias Thoma
30 November 2024
FedEx Connect Plus
MT
Everything was good. Fast and correct communication.
Many thanks for the 5 star review. 😊
Ewa
29 November 2024
UPS Express Saver
E
The best shipping company ever ! Premium quality of the service. They handle each package with care, customer service is outstanding ! They're very quick developing tech business. I've been with them for almost 4 years and they have made many positive changes on their website. Thanks guys for your awesome work
Many thanks for the 5 star review. 😊
N N
27 November 2024
FedEx Connect Plus
NN
担当者の対応が遅く、コミュニケーションが不明確で的外れ
Thank you for reaching out and sharing your feedback. I sincerely apologize for the delay in response and any confusion caused by unclear communication.
Sometimes the payment process can be affected by factors beyond our control, such as restrictions or delays on the side of the bank or credit card provider. For instance, some banks or card issuers may block or flag international transactions as a security measure. Additionally, transactions flagged for unusual activity might be declined.
If one method doesn’t work, we suggest trying another card, bank account, or a digital wallet like PayPal. You may also want to reach out to the customer service team of your bank or card issuer for further troubleshooting.
After reviewing your case, I can confirm that everything has now been settled and the payment has been successfully processed. It also appears that the initial payment attempt was not actually received by us, which may have contributed to the confusion.
We appreciate your patience and understanding. Please don’t hesitate to reach out if you have any further questions or need additional assistance.
Best regards,
Customer Satisfaction Team
Sometimes the payment process can be affected by factors beyond our control, such as restrictions or delays on the side of the bank or credit card provider. For instance, some banks or card issuers may block or flag international transactions as a security measure. Additionally, transactions flagged for unusual activity might be declined.
If one method doesn’t work, we suggest trying another card, bank account, or a digital wallet like PayPal. You may also want to reach out to the customer service team of your bank or card issuer for further troubleshooting.
After reviewing your case, I can confirm that everything has now been settled and the payment has been successfully processed. It also appears that the initial payment attempt was not actually received by us, which may have contributed to the confusion.
We appreciate your patience and understanding. Please don’t hesitate to reach out if you have any further questions or need additional assistance.
Best regards,
Customer Satisfaction Team
Pongthorn Chuencharoen
27 November 2024
FedEx International Economy
PC
Many place warehouses.
Many thanks for the 4 star review. 😊
Mike Barker
27 November 2024
FedEx Connect Plus
MB
Expert repackaging, quick turnaround.
Many thanks for the 5 star review. 😊
Lazaros Sotiropoulos
26 November 2024
DHL Express Worldwide
LS
I used my US address for the first time. Took some time for my package to be registered after it was delivered. Reading the details of the shipping options I decided to choose regular shipping it stated that multiple packages would be combined - so I figured this would be the case. In the end my packages arrived in separate boxes (which probably cost me more too). Also - DHL shipping was not an option - which is what I usually use.
Hi Lazaros,
I apologize for the delay in registering your package after delivery to your US address.
Our US warehouse is currently experiencing a high volume of packages due to the peak season, which has resulted in some processing backlogs. We’re actively working to reduce these delays and appreciate your patience during this busy period.
Upon further investigations, it appears that no request to combine and repack your packages was initiated from your account. As a result, the packages were shipped as they arrived at our warehouse. For future shipments, please ensure to request a combine and repack service through your account before shipping. This service helps consolidate multiple packages into a single shipment when possible, which can reduce overall shipping costs. Please note there is a fee of $3 per package for our combine and repack service. This covers the labor and materials needed to repack your items securely and efficiently.
At this time, we offer UPS and FedEx as our express shipping options. Unfortunately, DHL is not available as a courier from this location.
We strive to provide reliable and cost-effective shipping options, and both UPS and FedEx ensure fast and efficient delivery for express shipments.
Many thanks!
Customer Satisfaction Team
I apologize for the delay in registering your package after delivery to your US address.
Our US warehouse is currently experiencing a high volume of packages due to the peak season, which has resulted in some processing backlogs. We’re actively working to reduce these delays and appreciate your patience during this busy period.
Upon further investigations, it appears that no request to combine and repack your packages was initiated from your account. As a result, the packages were shipped as they arrived at our warehouse. For future shipments, please ensure to request a combine and repack service through your account before shipping. This service helps consolidate multiple packages into a single shipment when possible, which can reduce overall shipping costs. Please note there is a fee of $3 per package for our combine and repack service. This covers the labor and materials needed to repack your items securely and efficiently.
At this time, we offer UPS and FedEx as our express shipping options. Unfortunately, DHL is not available as a courier from this location.
We strive to provide reliable and cost-effective shipping options, and both UPS and FedEx ensure fast and efficient delivery for express shipments.
Many thanks!
Customer Satisfaction Team
Yannis Stephanou
25 November 2024
DHL Express Worldwide
YS
Excellent service, always delivering on time. Great dashboard to handle it all and being notified every step of the way
Many thanks for the 5 star review. 😊
Keinel Palencia
23 November 2024
DHL Express Worldwide
KP
Customer service 10/10, very attentive to questions.
Many thanks for the 5 star review. 😊
CINDY WANG
22 November 2024
FedEx International Economy
CW
The service was prompt and polite
Many thanks for the 5 star review. 😊
Jendry Cruz Mora
21 November 2024
FedEx Connect Plus
JCM
Todo fue muy rápido
Many thanks for the 5 star review. 😊
CMBG
21 November 2024
FedEx International Economy
C
I had never used this service before but had some clothing items I wanted to buy that I couldn’t get shipped to Canada. They accepted package and forwarded it to me. I had to send a picture id of me to verify my identity. I also had to submit an itemized list of things I bought and the price. They gave me multiple shipping/forwarding options and I decided. I paid duty on my purchase and it was arranged through the carrier so it made it easier. At the end of the day it was not cheap but I received the items I wanted and Forward2Me made it possible. I would use them again.
Thank you so much for sharing your experience with us! We understand the importance of a smooth and secure process, so it’s great to know that our ID verification and itemized list requirements gave you confidence in our service. We’re also glad that arranging the duty payment through the carrier made the process easier for you.
While we strive to provide the best value for our services, we truly appreciate your understanding of the costs involved and are delighted that you received the items you wanted. Knowing that you’d use our service again means the world to us, and we look forward to assisting you with future purchases!
If you ever have questions or need assistance, we’re here to help.
While we strive to provide the best value for our services, we truly appreciate your understanding of the costs involved and are delighted that you received the items you wanted. Knowing that you’d use our service again means the world to us, and we look forward to assisting you with future purchases!
If you ever have questions or need assistance, we’re here to help.
Yoshihiro Sato
21 November 2024
FedEx International Economy
YS
Using Forward2me, I can buy an interesting product from Germany. Thank you.
Many thanks for the 5 star review. 😊
Swami Ralph
20 November 2024
FedEx Connect Plus
SR
The UK firm I bought from didn't know I'm in US, F2M got the pkg and turned it right around, it came thru fine. So F2M turned an "impossible-to-get" situation into an "easy-as-ordering-locally" one! Well done!
Many thanks for the 5 star review. 😊
Norbert Vásquez
20 November 2024
FedEx Connect Plus
NV
Excellent service and very fast with shipping to my destination country thank you very much for the effort and speed, blessings to all your work team
Many thanks for the 5 star review. 😊
A.A
20 November 2024
FedEx Connect Plus
A
Extremely expensive
Thanks for the feedback.
Couriers calculate the final shipping weight using both actual weight and volumetric weight to ensure they charge appropriately for both the space the package occupies and its weight.
When calculating the final shipping weight, some carriers may factor in the volumetric weight (calculated from the dimensions 41x38x6 cm), which in your case brings the total shipping weight to 1.87 kg.
At Forward2me, we strive to offer competitive rates and services that ensure the best value for your shipping needs. Our pricing is designed to be on par with or better than many other parcel forwarding companies, while we also focus on providing a reliable and efficient service to get your packages to you quickly and safely.
We continuously monitor the market to ensure we offer a competitive edge, whether through our cost-effective shipping options, responsive customer support, or value-added services.
Warm regards,
Forward2me
Couriers calculate the final shipping weight using both actual weight and volumetric weight to ensure they charge appropriately for both the space the package occupies and its weight.
When calculating the final shipping weight, some carriers may factor in the volumetric weight (calculated from the dimensions 41x38x6 cm), which in your case brings the total shipping weight to 1.87 kg.
At Forward2me, we strive to offer competitive rates and services that ensure the best value for your shipping needs. Our pricing is designed to be on par with or better than many other parcel forwarding companies, while we also focus on providing a reliable and efficient service to get your packages to you quickly and safely.
We continuously monitor the market to ensure we offer a competitive edge, whether through our cost-effective shipping options, responsive customer support, or value-added services.
Warm regards,
Forward2me
Steven Mdhluli
20 November 2024
FedEx Connect Plus
SM
They lost my parcel
Dear Steven,
Thank you for your feedback.
We’ve made several attempts to contact you via phone and email to gather the necessary details for approaching FedEx regarding the issue with your shipment. Unfortunately, we have not received a response from you.
To proceed with a claim, FedEx requires specific details about the missing items as well as receipts. Without this information, they will not be able to progress the claim.
As we are unable to move forward without your input, we regret to inform you that we cannot proceed with any claims at this time. If you can provide the required information, we would be happy to assist further.
Thank you for your understanding, and please don’t hesitate to reach out if you have any questions.
Kind regards
Customer Satisfaction Team
Forward2me
Thank you for your feedback.
We’ve made several attempts to contact you via phone and email to gather the necessary details for approaching FedEx regarding the issue with your shipment. Unfortunately, we have not received a response from you.
To proceed with a claim, FedEx requires specific details about the missing items as well as receipts. Without this information, they will not be able to progress the claim.
As we are unable to move forward without your input, we regret to inform you that we cannot proceed with any claims at this time. If you can provide the required information, we would be happy to assist further.
Thank you for your understanding, and please don’t hesitate to reach out if you have any questions.
Kind regards
Customer Satisfaction Team
Forward2me
Rhea
20 November 2024
UPS Standard Single
R
Great service. I got regular updates on all shipping. It was delivered quicker than expected. And was so easy. Will definitely use again.
Many thanks for the 5 star review. 😊
alex daltan
17 November 2024
DHL Express Worldwide
AD
The best and cheap forwarding I found
Many thanks for the 5 star review. 😊
Caspar Bo
16 November 2024
FedEx International Economy
CB
Cheating company - it gets way more expensive than planned every time - used them 3 times - each time they insisted on repacking the goods despite my insistence on it not being necessary- that resulted in repacking fees + their repacking made shipping significantly more expensive. And in each occasion they added wrapping to parcels already perfectly packed. One parcel went from expected 30gbp shipping to 150 + 25 for their packing efforts. Stay away
Update
To top it up, they are now lying and claim it’s up to the customer to repack or not - I asked them several times not to repack and was told it wasn’t an option.
They also reached out to me only to justify their actions in broader terms - no apologies no refunds no investigation
UPDATE 2:
You keep updating your answer and your lies just becomes bigger and bigger. I asked you several times NOT to repack, and you said you had to, so dont say its up to me. Furthermore, it was packed fine originally which was clear when i received it, and i could see your packing on top of the original packing.
Furthermore, now you decided to make public what i bought, and yes it was a second hand boot for a car, that needed to be repainted anyways, so a few scratches or whatever would not have mattered what so ever. It was a 99 GBP product that i expected to pay 50 GBP to ship according to your calculater and ended up paying 30 GBP for repacking and then another 2xx GBP in shipping, it was so outragous i was considering just leaving it with you and order another one.
Update
To top it up, they are now lying and claim it’s up to the customer to repack or not - I asked them several times not to repack and was told it wasn’t an option.
They also reached out to me only to justify their actions in broader terms - no apologies no refunds no investigation
UPDATE 2:
You keep updating your answer and your lies just becomes bigger and bigger. I asked you several times NOT to repack, and you said you had to, so dont say its up to me. Furthermore, it was packed fine originally which was clear when i received it, and i could see your packing on top of the original packing.
Furthermore, now you decided to make public what i bought, and yes it was a second hand boot for a car, that needed to be repainted anyways, so a few scratches or whatever would not have mattered what so ever. It was a 99 GBP product that i expected to pay 50 GBP to ship according to your calculater and ended up paying 30 GBP for repacking and then another 2xx GBP in shipping, it was so outragous i was considering just leaving it with you and order another one.
Thank you for your feedback.
The Audi convertible boot tailgate panel you have purchased requires special handling due to its size and delicate nature. To ensure it arrives safely and without damage during transit, we will be repacking it with additional protective materials.
At Forward2me, we strive to ensure that all shipments are handled with the utmost care and transparency. Our repacking process is typically initiated to ensure that parcels meet the necessary standards for safe transport.
Without additional repacking, there may be a higher risk of your items being damaged during transit, especially if the packaging is not designed to withstand the stresses of shipping or if the items are fragile. If the items are not repacked, we cannot guarantee the same level of protection against unforeseen issues like mishandling or rough transit conditions.
Ultimately, the decision is yours. If you decide to proceed without repacking, just let us know, and we’ll move forward accordingly so you can ship as is.
Thank you for your understanding.
Best regards,
Customer Satisfaction Team
The Audi convertible boot tailgate panel you have purchased requires special handling due to its size and delicate nature. To ensure it arrives safely and without damage during transit, we will be repacking it with additional protective materials.
At Forward2me, we strive to ensure that all shipments are handled with the utmost care and transparency. Our repacking process is typically initiated to ensure that parcels meet the necessary standards for safe transport.
Without additional repacking, there may be a higher risk of your items being damaged during transit, especially if the packaging is not designed to withstand the stresses of shipping or if the items are fragile. If the items are not repacked, we cannot guarantee the same level of protection against unforeseen issues like mishandling or rough transit conditions.
Ultimately, the decision is yours. If you decide to proceed without repacking, just let us know, and we’ll move forward accordingly so you can ship as is.
Thank you for your understanding.
Best regards,
Customer Satisfaction Team
Mark Turney
12 November 2024
DHL Express Worldwide
MT
Once you learn how this program works it is very easy to get your orders that otherwise was unattainable. I would tell folks to use Forward2Me with confidence.
Many thanks for the 5 star review. 😊
SM
12 November 2024
UPS Standard Single
S
I ordered something from Adidas Germany and they don't ship to my country so I used forward2me.
I had great experience, quick and responsive support to help me with my first order (my contact was Julie).
I received the packages in the estimated timelines, without delays. i will surely use the service again to order from abroad
I had great experience, quick and responsive support to help me with my first order (my contact was Julie).
I received the packages in the estimated timelines, without delays. i will surely use the service again to order from abroad
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
chris mossman
09 November 2024
DHL Express Worldwide
CM
Received my first shipment from Japan, arrived quickly, parcels excellently repacked for a small fee but this saved on postage costs. Just organised my first shipment from USA so expecting more of the same. Great service if wanting an item which doesn’t offer delivery to your home country. (UK for me). Ordered from Amazon in Japan & EBay USA so far 👍
Many thanks for the 5 star review. 😊
Anda Turcila
08 November 2024
UPS Standard Single
AT
Fast, reliable, very helpful.
Many thanks for the 5 star review. 😊
Debbie Birch
03 November 2024
DHL Express Worldwide
DB
Always great efficent service. Never a problem with a shipment
Many thanks for the 5 star review. 😊
john esposito
02 November 2024
DHL Express Worldwide
JE
Website is easy to use. Your agents are VERY responsive and helpful! Tell them all thanks!
Many thanks for the 5 star review. 😊
Gary St. Armand
01 November 2024
DHL Express Worldwide
GSA
This was a fairly straightforward process . I'm glad I came across these folks.
Many thanks for the 5 star review. 😊
Samuel Karanja
28 October 2024
DHL Express Worldwide
SK
i love your quick reponse on issues raised. trusted business partner
Dude T
25 October 2024
DHL Express Worldwide
DT
Smooth transaction, valuable service, exceptional customer service.
Thank you very much for the 5-star review :D
Jennifer G
24 October 2024
DHL Express Worldwide
JG
My package arrived speedily and all my questions were answered within 24 hours. The website for me was confusing but with excellent and friendly customer service all went well and I love this service.
Carel Pienaar
23 October 2024
UPS Express Saver
CP
Have not received my parts, or even a price...
Thanks for the feedback.
We want to sincerely apologize for any inconvenience caused by the delays you experienced. Our US team is currently managing a backlog due to the peak season, which has unfortunately resulted in extended processing times.
We’re pleased to inform you that your issue regarding the incoming package has been addressed, and the goods have been successfully delivered to the destination country. We believe this matter is now resolved, but if you have any additional concerns or require further assistance, please don't hesitate to let us know.
Many thanks,
Customer Satisfaction Team
We want to sincerely apologize for any inconvenience caused by the delays you experienced. Our US team is currently managing a backlog due to the peak season, which has unfortunately resulted in extended processing times.
We’re pleased to inform you that your issue regarding the incoming package has been addressed, and the goods have been successfully delivered to the destination country. We believe this matter is now resolved, but if you have any additional concerns or require further assistance, please don't hesitate to let us know.
Many thanks,
Customer Satisfaction Team
Viola Mäkinen
23 October 2024
UPS Standard Single
VM
They have really cheap prices and the customer service is very friendly
Many thanks for the 5 star review. 😊
T T
23 October 2024
DHL Express Worldwide
TT
Process was pretty easy and my package was sent well packed.
Jesus A
23 October 2024
UPS Standard Single
JA
The value of the shipment were very expensive, for a toy of 100 pounds I had to Pay 20 pounds to ups and 40 more when i received the box, 60% of the total price is a very cost
Zoran T.
22 October 2024
UPS Express Saver
ZT
Positives: user interface, ease of use.
Negatives: dealing with their 3rd party helpdesk (probably China): bad response time (once a day), not following exact instructions about packaging/shipping.
Negatives: dealing with their 3rd party helpdesk (probably China): bad response time (once a day), not following exact instructions about packaging/shipping.
Hi Zoran,
We’re glad to hear that you find our user interface and overall ease of use to be positive aspects of our service.
We’d like to clarify that our team is not based in China. We have a diverse, global workforce, and we take pride in the quality of service we provide regardless of location.
We wanted to inform you that due to an unusually high volume of inquiries during this peak season, we are currently experiencing delays in responding to emails.
Rest assured, we are making every effort to resolve any issues to the best of our ability.
Many thanks,
Forward2me
We’re glad to hear that you find our user interface and overall ease of use to be positive aspects of our service.
We’d like to clarify that our team is not based in China. We have a diverse, global workforce, and we take pride in the quality of service we provide regardless of location.
We wanted to inform you that due to an unusually high volume of inquiries during this peak season, we are currently experiencing delays in responding to emails.
Rest assured, we are making every effort to resolve any issues to the best of our ability.
Many thanks,
Forward2me
Lia Kurs
21 October 2024
DHL Economy Select
LK
I enjoyed getting the package, but I think the experience could be more streamlined.
I was shipping medications so not complaining.
I was shipping medications so not complaining.
Nathan Hong
17 October 2024
FedEx International Economy
NH
I used Forward2Me for my first package from UK, and the experience was fantastic. It charged me the lowest among the competitors. The email communication was fast, clear, and effective. The package was outstanding. The import duty process was also fast thanks to the clear export documentation from Forward2Me. I am definitely using it again, not only for the packages from UK but also from US and others.
Thank you so much for your kind words! t's great to know that our communication and documentation processes met your expectations and helped make the import duty process smooth for you.
Many thanks,
Forward2me
Many thanks,
Forward2me
The Dude
17 October 2024
DHL Express Worldwide
TD
Was able to get a color I wanted not offered in the U.S. Smooth transaction taken care of by Joyce who was enjoyable and pleasant to work with. Joyce made sure I got my limited edition, authentic Birkenstocks delivered easy and smooth transaction. Forward2Me provides a valuable service for getting items like this, made all the better by quality customer service from people like Joyce.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Gerő B
16 October 2024
UPS Standard Single
GB
Ultra super services.
Maximum correct.
A rare good attitude towards the activity they are doing.
Keep going.
Thanks
Maximum correct.
A rare good attitude towards the activity they are doing.
Keep going.
Thanks
Sameer A
15 October 2024
FedEx International Economy
SA
Proffesional handling of parcels. Quick service, and compatative prices.
Pete H
15 October 2024
UPS Express Saver
PH
Great customer service, very helpful, great shipping prices. Had an issue with the shipping carrier and forward2me, especially Joyce, helped me and handled it all for me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Pasi P
14 October 2024
UPS Standard Single
PP
I don't think a service like this could get any easier to use. I will definitely use the service again.
Maikel G
14 October 2024
DHL Express Worldwide
MG
I was kept in the loop throughout the entire process. Great service. Smooth process.
Anni Z
14 October 2024
DPD Classic
AZ
The support of F2M can't be better. I had so many questions and all of them were answered. Thank you so so much. My package arrived savely and I'm so happy to hold them in my hands, after a return from UPS. So I never would choose UPS again. But with dpd or dhl everything is fine.
Thanks for all your help and Information.
Thanks for all your help and Information.
Viola Jaupllari
13 October 2024
DHL Express Worldwide
VJ
Very fast and correct. A bit expensive
Alexandre B
10 October 2024
UPS Standard Single
AB
I've used forward2me multiple times and it went smoothly every time! Great interface, easy to use, shipping costs are clear with various options.
Masego Paul
08 October 2024
UPS Express Saver
MP
Doing well, only of late its like package's are misplaced alter being delivered
Gerhard W
07 October 2024
DPD Classic
GW
Quick delivery without further involvement. Support for Custom's clearance was also organized.
Many thanks for the 5 star review. 😊
Jane S
07 October 2024
DHL Express Worldwide
JS
I have used a number of package forwarding services and Forward2Me is by far the best. They are really efficient and organised, and any package without issues is forwarded very quickly. If there are issues, from either end, they resolve them quickly and with great communication. You always know what is happening and why. Any time I have had questions (which has been a few times lately) their communication is clear and they are very helpful. They have helped me manage a few tricky forwarding issues for which I am very grateful. I could not recommend Forward2Me more highly and will not use any other forwarding service.
Thank you so much for your kind words and for taking the time to share your experience with Forward2Me :)
Mohamed R
07 October 2024
DHL Express Worldwide
MR
I'm really impressed with how quickly I received my parcel. I hesitated to use their service at first, but everything went very well, and I got my package on time. I would highly recommend everyone to use this service without a doubt.