Customer experience
I had an outstanding experience with Forward2Me, and I would especially like to thank Jhe from the UK warehouse for her exceptional customer service.
My shipment involved a rather unusual situation with a luxury jewellery order and a complimentary gift included in the package. Jhe handled everything with incredible patience, professionalism, and genuine kindness. She carefully reviewed all the information, listened to my explanations, and found the perfect solution to ensure the customs declaration was both accurate and fair.
Throughout the entire process, she kept me informed, responded promptly to every message, and made what could have been a stressful experience completely worry-free.
Customer service like this is rare today. Jhe went above and beyond, and I truly felt that she genuinely cared about resolving my enquiry in the best possible way.
Because of this experience, I will happily use Forward2Me again in the future and can highly recommend both the company and, especially, Jhe from the UK warehouse.
Thank you, Jhe, for making my very first Forward2Me experience such a positive one. I hope you receive the recognition you truly deserve.
Thank you once again for your outstanding support!
— Claudia Simione, Switzerland