Reliable service
I had a very good experience with Forward2me overall.
The website is well organised and the service works exactly as it should: parcels arrive, are registered, can be managed properly, and the shipping process is clear once you understand how everything is structured.
That said, some parts of the website are not always completely intuitive or self-explanatory at first, especially if you are using the service for something valuable or slightly more complicated and want to be sure you are doing everything correctly. There are moments when you may need customer support, and sometimes it feels like there are not enough people available when help is needed quickly.
However, my experience with support was very positive. Jhe was kind, friendly, patient and very helpful, even when I had many questions, some of which probably sounded obvious from their side. Even if in a hurry, took the time to answer properly and made the process much less stressful.
Overall, Forward2me provides a good and reliable service, and when you reach the right person in customer support, the experience is reassuring and professional. I will use them again for sure.