Customer experience
Due to complications with one of my packages that did not appear for over a month, I experienced a lot of uncertainty, delays, and additional concerns. However, I want to give special thanks to Nica from customer support for her exceptional kindness, understanding, and assistance.
Even though forward2me normally does not offer local UK delivery, Nica made an exception and arranged a shipment to my friend’s address, waived all storage fees, and helped resolve everything quickly and professionally. Communication was excellent, clear, and very supportive throughout the entire process.
Everything was finally resolved without any issues, and the package was successfully delivered.
A big thank you to the team — and especially to Nica. Highly recommended!