Nica Made a Complicated Issue Actually Manageable
I've used freight forwarders before but never dealt with battery restrictions like this. Had packages sitting in the US warehouse past free storage because I couldn't figure out how to combine them with the dangerous goods flags.
NICA helped me understand the 2-battery-per-box limit and worked out how to split everything efficiently. The whole process involved a lot of questions from me about FedEx Economy vs Priority, duty prepayment options, cost comparisons she answered everything clearly and never made me feel like I was being annoying.
When I needed quotes fast to make a decision, she got them to me same day. The shipping invoice process worked smoothly once we figured out the right configuration.
Really solid customer support from start to finish.