UK Parcel Forwarding from £18.85 to United States of America
Customer Feefo Reviews
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Ryan and whoever it was that was helping me with my recent shipments of 2 bottles of Scotch Whisky, you guys were great from start to finish!!! My 2 bottles were dispatched in a timely fashion, well packaged, still had all of the original display boxes and protective packaging and there wasn't a single atom out of place let alone a scratch. Thanks for organising everything, it is greatly appreciated!!!
The service was super good to be honest, only 4 stars because there was a mistake.... The value of the good that was written at your end included (wrongly) the cost of the shipping that was the same as the value of the goods so I had to pay Customs and services. If you had written correctly only the value of the goods would have been free!! Other than that great service and super fast
Response:
Hi,Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service we offer although there was an issue with the declaration of the shipping costs when you shipped your goods.
Generally customs duties and taxes are calculated on both the value of the goods and the cost of shipping on import, for this reason we add these fees to the commercial invoice as default. forward2me offer very competitive shipping rates and have found that in the past if the shipping charges are not declared on the commercial invoices customers can be charged a higher estimated rate by customs.
However if you feel that the shipping costs should not be included on the commercial invoice you do have the option to remove these fees via your account. I will ask one of our Customer Experience team to contact you via email to confirm this process to ensure we have this right for you going forward.
I hope this helps and if there is anything else we can help you with please feel free to contact our Customer Experience team at any time.
Kind regards,
Tracy.
I was supposed to receive my package on Monday July 26th. I ended up receiving my package on Tuesday, November 16th. There was a customs delay when it got the U.S. and I was never able to get ahold of ANYONE who could help me. I called everyone from DHL to the FDA and even emailed Forward2Me directly. I gave up finally and accepted the fact that I basically threw away $197. This was package contained formula that my son NEEDED. I filled out the prior notice forms so I have no idea what happened. But not very happy with the outcome and the fact that. I received the package and no longer need it.
Response:
Hi,Many thanks for your feedback, this is very important to us.
I'm sorry to hear that there has been an issue with the delivery of your shipment, I see that you did contact us at the time of shipping however the shipment was held by the United States Department of Agricultural at that time.
Unfortunately when the authorities hold a parcel for inspection this can take some time for them to release the goods for delivery however four months seems a very long time and we should have investigated this further for you.
I therefore apologise that we have not given you the expected level of support and will contact you directly by email to see how we can rectify this for you.
Kind regards,
Tracy.
I had created an issue with a purchase and forward2me helped me through it to get me my purchase. That's Unbelievable customer service in my opinion! Never had such a customer service experience who help me through a problem I created! I have total faith in their service!
Föredömlig tjänst som fungerar utmärkt och bra service. Aber jag hade var när jag skulle välja att skicka flera paket. Det vart för enkelt att ett paket kryssades av för sändning. Men det åtgärdades genom en utomordentlig service.
Excellent service. Shipping prices are steep for single items (e.g., around £50 to send a blazer from the UK to the US). Maybe bundling items works out cheaper, I don't know—I haven't tried yet. I'd like to see some cheaper options for single items, nevertheless.
Purchased a new mobile phone in Germany that wasn't available in the Netherlands. Had it delivered to Forward2Me and they sent it to me. The whole process was smooth, fast and reliable - had the phone within a few days after purchase, and I could track it all the way.
DHL Express Worldwide
20 November 2021Dental Acrylic resin liquid (UN1993) 150ml
DHL Express Worldwide
Very fast, easy, efficient, the online system is fantastic. Each step is quite expensive, would prefer more warning of these charges at the outset. i.e. why does something have to be 'repackaged' if it already arrives in one box?
I chose their combined shipping and paid the price for that, however all 5 advent calendars arrived SEPARETELY and damaged the boxes. One of the advent calendar was even opened. This is not the fault of FedEx as the outer thin plastic bag was intact. So shocked... I took the photos and am considering filing this case at Resolver.
Great and legit service. They received my package in their wearhouse in Germany and within 2 hours it was ready to be shipped. Definitely I will use this service again! I recommend forward2me to anyone who needs fast and reliable forwarding services.