Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Jacket

DHL Economy Select
All perfect tout est parfait

Unknown

DHL Economy Select
Gestion et livraison rapide impeccables de ma commande depuis la Grande-Bretagne. Service absolument recommandable.

Unknown

DHL Express Worldwide
Fast reliable service

Unknown

DHL Express Worldwide
My product was delivered promptly, everything went perfect. The website is fast, and now that I know forward2me works well, I intended to do business with them again. If you're considering forwarding a parcel with forward2me, I highly recommend it!

Unknown

UPS Express Saver
Easy to track, easy to use website.

Unknown

DHL Express Worldwide
Perfect! no complaints, and I would use them over and over! Loved the communication, the speed, and the overall reliability

Unknown

DHL Express Worldwide
手続きが簡単

Pillowcases

TNT Economy Express
Easy To navigate and fast delivery -and helpful staff to communicate with if you need it Expensive , but they all Are !

Mens Coat

P2P TRAKPAK Worldwide
送料が高いと思う。詰め直しのサービスは良いが追跡不能便などの格安便の利用できる荷物の範囲を広くしてほしいと思う。
forward2me

Response:

Hi,Many thanks for your feedback.I'm sorry to hear that you found the cost of shipping was higher than you would have liked. I see that you are interested in shipping via an untracked service, we do offer a budget untracked service however the mail operators restrict this service to goods which have a value of £20 or less and weigh less than 2kg. There are also restrictions on size of the package which is a maximum of 90 cm in total with one side of the package being under 60 cm.I see that you used our tracked postal service via P2P this is the next best service to the untracked option we offer.Our other services are fully tracked premium door to door services which are very popular with our customers and we feel that the prices we offer for these services are very competitve for the service we offer. We not only provide shipping, we offer a UK address, accept, process, store and dispatch your parcel within this price including any export paperwork required. We also offer full customer service from the receipt of your parcel to the delivery for all tracked services.Many of our customers choose to purchase a number of items within a period of time, we offer free storage of a parcel for 30 days from receipt. They then combine them into one package to obtain the maximum value for shipping.I hope this information assists you in some way however if you have any further questions on how to get the best out of our service please contact our Customer service team at info@forward2me.com or via the whatsapp and chat icons on our website.Kind Regards,Tracy.

Unknown

UPS Standard Single
Simple to use and fast with reasonable prices!

Unknown

DHL Express Worldwide
I was skeptical about this service but it was the best service. Once they received the item we paid for them to ship it to us and we received the item with in 3 days.

Unknown

DHL Economy Select
good! I was a little bit sceptic/scared but everything went good, 200eur shoes

Unknown

DHL Express Worldwide
Perfect service, never any issues at all!

Blinds

TNT Economy Express
Very easy to use, fast and user friendly. Will use many more times.

Unknown

P2P TRAKPAK Worldwide
Good good ممتازه

filters

excellent services, honest, I trust them

Tool Bits

Great service, I used the 're packing service, which I recommend to get a more robust package for shipping and fewer boxes. All ways delivered on time.

Mens Shoes

Very satisfied with overall experience. Very easy to set up and the delivery was very prompt. Highly recommend.

Unknown

Excellent tracking service . Fast and kind . Unlike logistics in the Philippines, This UK forwarder is very wonderful . 5 / 5 . I'd like to be back here again .

Unknown

This was my first time using the service and I found it to be great and easy to use. I was notified at each stage and even reminded about my pending package. I would highly recommend this service for others living overseas. I would love to see the option of using an app if one doesn't already exist.

Unknown

It was easy to understand how the system works. Once I had ordered there was good communication. My order was repacked and arrived safely. It's a really good service, and meant that I could order goods from Britain without having to bother my relatives. Postage is expensive but that's not your fault!

Board Game

Everything arrives super quick and in perfect condition.

Unknown

Perfect Service!

Unknown

A GREAT SERVICE

Rack Tray

Easy and fast

Unknown

I highly recommend Forward2me as the shipping, although a little pricey is well worth it. It is fast delivery and very well packed. I ordered clothes for delivery to Cyprus and they were not even wrinkled.

Unknown

It showed less expensive options initially. THEN i had ONLY the option to go for DHL services that I did not need and that were Very expensive. I purchased just a watch and paid a lot more compared to what I pay for a freaking bag with lots of shoes and clothes from SportsDirect or tyres, bicycle parts and lots of bicycle accessories on other websites, also delivered with express shipping. Also, had problems with stupid DHL office in my country but that is not your problem I guess. Your service is misleading as it shows initially options that are unavailable later on and your services are VERY expensive. Sorry, never again, I made a mistake.
forward2me

Response:

Hi,Many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy with the courier options that you were offered when shipping and that the price paid was higher than expected.I see that DHL was the cheapest option for shipping this item to your country and feel that we do offer value for money for the service we offer.Our business is based on a shipping service not the sale of goods so we do need to cover the cost of accepting the goods, processing and storing them and preparing them for international transit. Companies such as Sports Direct are actually the seller of the goods and often offer shipping at a loss as they make money on the goods they sell rather than on the shipping.Sometimes when customers are looking to ship small low value items the shipping fee seems expensive therefore we offer a 30 day free storage period for customers so they can make multiple purchases, combining them into one shipment to ensure that they receive the maximum value for shipping.I'm hoping you will consider this option in the future to make shipping more cost effective by using our service and look to ship with us again.Please don't hesitate to get in touch at anytime if you have any questions regarding our consolidation service and our customer service team will be happy to advise you further. You can contact them at info@forward2me.com, via whatsapp on +44 1995 606060 or via our chat service.Kind Regards,Tracy.

Computer cable

impressed so far

Unknown

Great and reliable service!

Rugby Ball inner bladder

Good as usual.

Unknown

I appreciated the support I got when my package was missing. Customer service found it and started the process of shipping to me.

Unknown

Very good service. The web page works well, and the notifications of when products arrive is good. Choice of couriers very good and prices reasonable. I live in Spain and will regularly use the service

Unknown

Great service. Highly recommend

Unknown

Simply brilliant! Service from the beginning to the end is outstanding! Quick and professional response/replies from your customer service agents, professional handling and packing by your staff in the warehouses. Very pleased! Recommended to all who are considering safe and reliable international shipments!

Beanie Hat

Excellent service! Quick to respond to all my questions and everything went smoothly!

Unknown

Excelent and very fast !

Pair of shoes

Fast and easy

Unknown

発送以降、何度かメールで連絡頂いたのと、海外発送の為時間がかかる事を、顧客側に寄り添ってメッセージ頂けたのは良かったです。ネット上での手続きも、分かりやすかったです。 少し送料お高いなと思いましたが、サービスがとても良いので許容範囲かと思います。もう少しお安いと嬉しいですが…
forward2me

Response:

Hi,Many thanks for your feedback on our services, I hope you don't mind that I have translated this to english below:-It was good that we received a message by e-mail several times after the shipment and that it took a long time to ship overseas. The procedure on the net was easy to understand.We thought that the postage was a little expensive, but I think it is acceptable because the service is very good. I ’m glad if it ’s a little cheaper…I'm pleased to hear that you are overall happy with the service we offer however found the shipping fees a little more expensive than you would have liked. We do work with our couriers on a regular basis to ensure that our customers receive the best value for money however the price for shipping includes not only transit costs but the cost of accepting, processing, storing and dispatching your goods including any export paperwork required.We do appreciate your feedback and if you are unhappy with shipping prices at any time and the value you are receiving for the service please contact one of our customer service representitives at info@foward2me.com and we can ensure that you are receiving the best value for shipping for your goods.Kind Regards,Tracy.

pillow case

Very accurate and fast service

Unknown

Excellent service, quick service and fair charges.

Unknown

Très bien.

Metal cup

Die App ist einfach zu bedienen. Ich erhalte Nachricht, wenn eine Sendung eingetroffen ist. Das Umpacken und der Versand erfolgen blitzschnell. Und kostengünstig. Macht richtig Spaß.

Unknown

From confirmation of package to delivery was quick and good. Also thank you.
forward2me

Response:

Hi,Many thanks for your review.I'm pleased to hear that you are happy with the speed that you received your parcel and the service was good however see that you provided a 4* rating. This is great however we would like that to be improved to a 5* rating next time you use our services therefore would appreciate any feedback you can give us to improve our service for you so we can achieve that 5* rating from you. Please contact me directly at info@forward2me with any suggestions on how we could have improved the service for you.Look forward to hearing from you soon.Kind Regards,Tracy.

mens wallet

Reliable and fast delivery

Unknown

The website is easy to use, the company has always been good to deal with, and they ship things quickly. Been doing business with this company for several years now with no issues. Customer service is always helpful.

Sports Jersey

Excellent!

Unknown

Πολύ σοβαρή εταιρεία και αξιόπιστη! Σεν είναι πολύ οικονομική αλλά λόγω αξιοπιστίας αξιξει

Unknown

Surprisingly quick and personable.

Ladies Sandals

The service TrakPak was good its just that the tracking was updated only on shipment and when reached the country. This kept me in suspense because I was not able to locate my parcel when it was in transit. Otherwise parcel was delivered successfully and satisfied with the service!

Unknown

Shipping was too expensive and there was no less expensive option
forward2me

Response:

Hi,Many thanks for providing us with your feedback.I'm sorry to hear that you are unhappy with the cost of shipping your goods recently and the lack of options you were provided for shipping.We do aim to offer a premium service for shipping for our customers therefore the main options for shipping are via Express services with DHL and UPS. As a rule we do have extra options such as P2P who may offer a more competitive price and a longer transit period however their services are currently limited due to the restrictions on shipping caused by the coronavirus to your area.I also see on this occasion your shipment was very light however due to the size of the package the cost of shipping was charged on the higher volumetric weight. Most couriers base shipping prices on the amount of space the shipment takes up in transit rather than the actual weight.Shipping prices do however include our full service for the use of the address, the acceptance, processing and storage of your parcel whilst with us, then the preparation for dispatch, paperwork required for export and full customer support until delivery.I hope this goes some way to explain how our services are charged although if you have any further questions so you can obtain the maximum value for shipping please contact our Customer Service team at info@forward2me.com or via Chat or Whatsapp from our website and we will be very happy to assist you further.Kind Regards,Tracy.