Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

DHL Express Worldwide
Ordered a smartphone from Germany to Finland. The phone was ready for dispatch the next day after it was received at forward2me.

Watch

DHL Express Worldwide
メールで状況を伝えてくれるのが非常に助かります。発送までの時間も早く、荷物のステータスも分かりやすいので安心感があります。
直接自分が現地で荷物を確認する訳ではないので最初は不安感がありますが、これなら信頼を置いてサービスを利用することができます。

Bottle of Whiskey - 700ml 46%

DHL Express Worldwide
Ryan and whoever it was that was helping me with my recent shipments of 2 bottles of Scotch Whisky, you guys were great from start to finish!!! My 2 bottles were dispatched in a timely fashion, well packaged, still had all of the original display boxes and protective packaging and there wasn't a single atom out of place let alone a scratch. Thanks for organising everything, it is greatly appreciated!!!

jersey

DHL Express Worldwide
Awesome service. Very straightforward and easy to use.

Unknown

TNT Economy Express
The service was super good to be honest, only 4 stars because there was a mistake.... The value of the good that was written at your end included (wrongly) the cost of the shipping that was the same as the value of the goods so I had to pay Customs and services. If you had written correctly only the value of the goods would have been free!! Other than that great service and super fast
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm pleased to hear that you are overall happy with the service we offer although there was an issue with the declaration of the shipping costs when you shipped your goods.

Generally customs duties and taxes are calculated on both the value of the goods and the cost of shipping on import, for this reason we add these fees to the commercial invoice as default. forward2me offer very competitive shipping rates and have found that in the past if the shipping charges are not declared on the commercial invoices customers can be charged a higher estimated rate by customs.

However if you feel that the shipping costs should not be included on the commercial invoice you do have the option to remove these fees via your account. I will ask one of our Customer Experience team to contact you via email to confirm this process to ensure we have this right for you going forward.

I hope this helps and if there is anything else we can help you with please feel free to contact our Customer Experience team at any time.

Kind regards,
Tracy.

Unknown

FedEx International Economy
very good :)

Unknown

TNT Economy Express
Inget krångel. Varan kom i rätt tid.
forward2me

Response:

Hi,

Many thanks for your feedback, I'm pleased that all went well with the shipment.

Kind regards,
Tracy.

Unknown

DHL Express Worldwide
I was supposed to receive my package on Monday July 26th. I ended up receiving my package on Tuesday, November 16th. There was a customs delay when it got the U.S. and I was never able to get ahold of ANYONE who could help me. I called everyone from DHL to the FDA and even emailed Forward2Me directly. I gave up finally and accepted the fact that I basically threw away $197. This was package contained formula that my son NEEDED. I filled out the prior notice forms so I have no idea what happened. But not very happy with the outcome and the fact that. I received the package and no longer need it.
forward2me

Response:

Hi,

Many thanks for your feedback, this is very important to us.

I'm sorry to hear that there has been an issue with the delivery of your shipment, I see that you did contact us at the time of shipping however the shipment was held by the United States Department of Agricultural at that time.

Unfortunately when the authorities hold a parcel for inspection this can take some time for them to release the goods for delivery however four months seems a very long time and we should have investigated this further for you.

I therefore apologise that we have not given you the expected level of support and will contact you directly by email to see how we can rectify this for you.

Kind regards,
Tracy.

Unknown

DHL Express Worldwide
Fast and efficient service

Unknown

DHL Express Worldwide
I had created an issue with a purchase and forward2me helped me through it to get me my purchase. That's Unbelievable customer service in my opinion! Never had such a customer service experience who help me through a problem I created! I have total faith in their service!

Book

DHL Economy Select
Simply excellent

Unknown

DHL Express Worldwide
Everything has been perfect

Perfume - 100ml

DHL Express Worldwide
Excellent and fast delivery! It was well packed and products were in great shape, nothing was damaged. Simon was the one who prepared my package and he did a great job. Thank you.

Unknown

DHL Express Worldwide
Such great service and super fast delivery! I’m impressed beyond words! :D

Car Part - toyota

DHL Express Worldwide
Once again EXCELLENT service from forward2me!

Gaming Card

FedEx International Economy
The speed of response is excellent.

Unknown

DHL Express Worldwide
Fast, reliable and quality service. The staff is very polite and helpful. The way they treat their customers and do their job is very professional. Overall, I'm very much pleased. Thanks a lot!

Pack of Playing Card

DHL Express Worldwide
thank you for the fast and helpful service

Box of trading cards

DHL Express Worldwide
Simple service with a very helpful customer support. First time using reshipping from Japan and this team nailed it. Will continue to use their service!

Unknown

FedEx International Priority
The service is really good I appreciate it a lot. I would continue using the service.
Keep up the good service forward2me team.

Wireless Headphones

DHL Express Worldwide
Super smooth and quick delivery.

Jacket

FedEx International Priority
Fast and easy

Magazine

FedEx International Economy
Quick delivery and careful packing much appreciated

Unknown

FedEx International Priority
Had a positive experience using this shipping service. Bought a motorcycle accessory that I could not find US. Ended up finding a dealer in Italy that had one in stock and in 14 days it was at my door. Great service.

Wireless Earbuds

DHL Express Worldwide
Föredömlig tjänst som fungerar utmärkt och bra service. Aber jag hade var när jag skulle välja att skicka flera paket. Det vart för enkelt att ett paket kryssades av för sändning. Men det åtgärdades genom en utomordentlig service.

Unknown

FedEx Connect
I got my package safely. They took extra precaution by wrapping up the box. It did take longer than expected, maybe because it was the weekends

Unknown

DHL Express Worldwide
Excellent service. Shipping prices are steep for single items (e.g., around £50 to send a blazer from the UK to the US). Maybe bundling items works out cheaper, I don't know—I haven't tried yet. I'd like to see some cheaper options for single items, nevertheless.

Sinclair Power Supply Plug

DHL Express Worldwide
Fast and reliable. Repacking and combining of multiple parcels always correct and well packed. Any issue with parcels always professionally resolved. Highly recommended!

Unknown

DHL Express Worldwide
Purchased a new mobile phone in Germany that wasn't available in the Netherlands. Had it delivered to Forward2Me and they sent it to me. The whole process was smooth, fast and reliable - had the phone within a few days after purchase, and I could track it all the way.

Smartphone

DHL Express Worldwide
Fast service, promt responcce time, polite employees, reccommend using this service.

Unknown

DHL Express Worldwide
My package came quickly and everything was simple to do

Unknown

DHL Economy Select
Would do it again ;-) !

Pair of Shoes

DHL Express Worldwide
Very fast processing and shipping. Thanks.

Book

DHL Express Worldwide
Excellent service. Easy to use and efficient. Very reasonable prices.

Dental Acrylic resin liquid (UN1993) 150ml

DHL Express Worldwide
Very fast, easy, efficient, the online system is fantastic. Each step is quite expensive, would prefer more warning of these charges at the outset. i.e. why does something have to be 'repackaged' if it already arrives in one box?

Shirts

TNT Economy Express
Always a great service from these guys. Pity that Brexit screwed everything.
I wish we could use them more.

Bottle of Whiskey - 46%

DHL Economy Select
Assistenza clienti rapida e puntuale

Unknown

DHL Economy Select
Awesome deal!

Soft Toy

DHL Economy Select
fast & perfect-Thank You

Kendamil - 800g - First Infant organic

DHL Express Worldwide
Great service fast and reliable will definitely continue to use in the future

Unknown

UPS Express Saver
Man håller vad man lovar!

Unknown

DHL Express Worldwide
Works fast and reliably. Probably faster than normal abroad shipping from webshops.

Unknown

FedEx International Economy
I chose their combined shipping and paid the price for that, however all 5 advent calendars arrived SEPARETELY and damaged the boxes. One of the advent calendar was even opened. This is not the fault of FedEx as the outer thin plastic bag was intact. So shocked... I took the photos and am considering filing this case at Resolver.

Unknown

DHL Express Worldwide
Easy and fast

Unknown

DHL Express Worldwide
Servizio usato per un pacco dalla Germania, tutto perfetto in tempi rapidi ma soprattutto con un servizio clienti che risponde velocemente a qualsiasi domanda e dubbio

Smartphone

DHL Express Worldwide
Great and legit service. They received my package in their wearhouse in Germany and within 2 hours it was ready to be shipped. Definitely I will use this service again! I recommend forward2me to anyone who needs fast and reliable forwarding services.

Unknown

DHL Express Worldwide
The shipment was sent on the day they received it

car Mat

FedEx International Priority
Accept my goods , store them and combine them with other shipment
then reship . all in a short period of time

Unknown

UPS Express Saver
Great service, fast delivery

Unknown

DPD Classic
Perfect! Speedy shipping, reasonable costs, I will use the service again without a doubt