Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

DHL Express Worldwide
Excellent service, prompt delivery.

Unknown

DHL Economy Select
Swift service

Plastic parts

DHL Express Worldwide
Awesome service from registering to delivery

Cardigan

DHL Express Worldwide
I have always received a prompt reply to my questions

Unknown

UPS Express Saver
I recommend them. Very good.

DVD - Dr.Who

DHL Express Worldwide
発送が早く丁寧で良かったです。

Unknown

TNT Economy Express
Happy with service, done quickly

box of CDs

DHL Express Worldwide
Everything works so well. I am so very happy with Forward2me, in all countries in which it exists!

Unknown

DHL Domestic Express
Great service. Aimee was really helpful in getting the delivery to me.

T shirt

DHL Express Worldwide
The service as usually is serious and very quick, but the only delivery option I could choose from was the express delivery via DHL or FedEx. I had purchased a shirt with the cost of 20GBP and the cost of the shipment was 50GBP.
I would prefer to have other the possibility to choose from other shipping options with not such high cost.

Unknown

DHL Express Worldwide
到着してすぐに発送してもらったおかげで注文して一週間で到着しました❗商品包装もしっかりしていて良かったです👍

Unknown

DHL Express Worldwide
There was a few hiccups with updates but overall experience was good!

Unknown

DHL Economy Select
The service is very easy to use and customer service was quick to get back to me. The only problem was that there were limited & expensive forwarding couriers that were available.
It would have been far better to have more courier options.

Blazer

DHL Express Worldwide
A very easy transaction, that was speedily executed. Excellent service, thank you.

Unknown

DHL Express Worldwide
Price of shipping is higher than expected .

Unknown

DHL Express Worldwide
The communication with staff was excellent! Was the first time for using german address! Quick delivery. Thank you

Ladies Underwear

DHL Express Worldwide
It was quick and easy. My package arrive to me in 4 days! No issues! I will use it again. I only had trouble with my address in the UK but my package made it there anyway.

Pyjama set

DHL Express Worldwide
Great Update Status, Great Communicate, Great Service.

Unknown

DHL Express Worldwide
The service was great. It was my fiest time using a reshipper so I was nervous at first. But I received my package so quicker. Quicker then the United States Post Office! I will use Forward2Me again!

fleece

TNT Economy Express
Customer service is excellent as I had a query on the delivery of my goods which resolved quickly (thanks Aimee!!). Of course, prices could be cheaper but I have no complaints.

electrical item - slimfast exercise board

TNT Economy Express
This was me first time and I found it both easy and quick. Will use this service again when needed 😁

Bike seat

DHL Express Worldwide
Superb service

Unknown

DHL Express Worldwide
Great service! Never a problem.

power converter

DHL Express Worldwide
i like how fast to send my package i hope see new address in USA

Toy Car

DHL Express Worldwide
I am pleased with the shipping service provided by forward2me. I highly recommend this company. Customer service is excellent and very responsive. I will use their service in the future.Thank you.

Unknown

DHL Express Worldwide
Honestly was sceptical but they have exceeded expectations on multiple occasions. Unlike other reshippers these guys come through!

Unknown

DHL Express Worldwide
Extremely high shipping costs and now that all goods pass through customs, makes it more expensive.
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm sorry to hear that you feel the cost of using our services is now much higher now that the UK has left the EU.

I'm pleased to advise that we are opening a dedicated warehouse for our EU customers in Germany shortly, this will mean that our customers within the EU can still shop with retailers within other EU countries receiving them to our Germany address and forward them to their home country.

I hope this this address will work better for you however will be still working to keep shipping fees as cost effective as possible for customers still looking to use our UK address.

Please feel free to contact our Customer Services if you have any further questions regarding Brexit, we are gathering information day by day and building our knowledge on shipping to EU countries now the UK is no longer part of the EU.

Kind regards,
Tracy.

T shirt

DHL Express Worldwide
I have shipped many packages with this company and never had any issues with them or delays. Perfect for any country that they deliver from. Well worth it!!

Unknown

DHL Express Worldwide
Seamless, great experience. Opens the door to more options.

MULTI VITAMINS

DHL Express Worldwide
Speedy but options for freight forwarder limited and price a bit on high side.

Unknown

DHL Express Worldwide
Fast and good service and easy to use.

Unknown

DHL Express Worldwide
Very quick and helpful service, the only disappointment is that they only ship with DHL. Which is a big no-no for me. DHL is expensive, bad service. Not sure if I'll forward again with this because of DHL.

Games Console - anbernic

DHL Domestic Express
I had recently purchased a Retro Handheld Game Console from a store in the UK since it was not available in India and I chose Forward2me after reading some good reviews online about Parcel Forwarding Service in the UK but only to find out that the shipping services (DHL & UPS) are not available to the parts of India where I am living in when the packages arrived. I had contacted the customer service and they helped resolve the issue quickly. I am very much satisfied with the service. I just wish Forward2me had FedEx shipping option and cheaper shipping cost.


I would highly recommend Forward2me for the fast service and good customer support. Although the shipping can be expensive.

Unknown

TNT Economy Express
All the fees added up to an amount that’s larger than the price I’d pay for the same item locally. Isn’t worth it anymore for EU member states. I’ll probably not use your services anymore.
forward2me

Response:

Hi,

Many thanks for your feedback.

We do understand that shipping from the UK to the EU is now more expensive than pre-brexit for this reason we are opening a completely new dedicated warehouse in Germany in the coming months. This will be owned and operated by forward2me rather than a partner.

We wanted to make sure our valued EU customers could still shop and forward packages within the EU in the same way they have been up until now. Our EU warehouse will offer the same benefits that our UK to EU warehouse previously did.

Once the address is up and running we will notify our customers so they can start using the address straight away and continue to take advantage of shipping goods from other EU countries with no additional customs fees to pay.

I hope this address will be of interest to you, our customers can however can still ship from the UK to the EU, we offer a 30 day free storage period so customers can collate their parcels from different UK retailers and ship together to make shipping more cost effective for them.

Please feel free to get in touch with our Customer Service team at anytime if you have any further questions relating to our service.

Kind regards,
Tracy.

Item of Jewellery

UPS Express Saver
Very good service. Thank you

Kids Clothing

DHL Express Worldwide
seamless, quick, easy

Unknown

DHL Express Worldwide
I live in Seattle Washington and a big Funko Pop collector. I’ve been wanting to purchase Funko Exclusive and available outside of the US but never knew how to do it or very nervous doing it. One day I stumbled on Forward2Me, I read all the reviews and research about the company and how it work. I finally signed up for the account but still unsure about how it work or if it work, since my billing address is in the US. I recently gave it a try by ordering a few Funko pops. To my surprise it worked amazingly and smooth. I order my items enter the address provided it for me, I check out and pay like I normally would. My items arrive at forward2Me location and from there they would ship it to me through DHL and I have to say they are quick and fast. My item arrive at the warehouse and in under a week my order is already at my house. This is a great service.

Unknown

DHL Express Worldwide
Did everything perfectly. Shipped fast and securely

Unknown

UPS Express Saver
I had a good service experience. Forward2me did performed the service I wanted, and navigating the process was manageable. Thank you.

Unknown

DHL Express Worldwide
Arrived safely and quickly.

Bag

UPS Express Saver
Excellent Service ! Reasonable Rates

Unknown

DHL Express Worldwide
Quick efficient service.

DVD BOX SET

DHL Express Worldwide
Quick shipment.

Unknown

DHL Express Worldwide
-Great and Prompt customer service.
-Express shipping.
-User friendly.

Unknown

DHL Economy Select
fast and reliable service, but from germany, it's criminally expensive. only express shipping is available. i'd use the service much more if they offered economy options. mailboxde is probably happy about it.

Pair of Shoes

DHL Express Worldwide
Another great customer experience as always. All of my items were combined and repacked with great care.

Pack of gift Bags

DHL Express Worldwide
There is a quality to all levels at forward 2me.
The staff in the communication department are professional, helpful and the staff is very well trained. I must mention Chris who often communicates with me, he is always polite and has helped me on a number of times.
The packages are also well looked after and each item that I have ordered comes in pristine condition.
I wish other companies would learn to do business like the staff at forward2me. Thank you all, I hope you are all healthy. The world has changed now, so we humans should all try to work together to make this new world a better place. You are playing a serious part in it.

Unknown

DHL Express Worldwide
Nice customer service, fast!

Unknown

UPS Standard Single
Fungerade jättebra!

Unknown

DHL Express Worldwide
Very fast response to solve issues