Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
it`s fast and i recommend to use it
Verified Customer
20 July 2020
DHL Express Worldwide
VC
My packages were not consolidated and I received them separately. Additionally, they were repacked unprofessionally.
Hi,
Many thanks for your taking the time to provide us with your feedback.
I'm sorry that you did not receive the service as expected however you have chosen to ship your goods as a multi-piece shipment rather than have them consolidated into one box.
We do offer the combine and repack service at checkout, if you opt for this service our warehouse team will repack your goods as safely and efficiently for shipping however this is not done unless requested by you from the account.
When the combine and repack service is not requested our team ship out the goods how they have arrived with us however we do our very best to make them safe and secure for international shipping.
I hope this helps guide you to the combine and repack service going forward to ensure you receive the level of service you prefer.
Kind Regards,
Tracy.
Many thanks for your taking the time to provide us with your feedback.
I'm sorry that you did not receive the service as expected however you have chosen to ship your goods as a multi-piece shipment rather than have them consolidated into one box.
We do offer the combine and repack service at checkout, if you opt for this service our warehouse team will repack your goods as safely and efficiently for shipping however this is not done unless requested by you from the account.
When the combine and repack service is not requested our team ship out the goods how they have arrived with us however we do our very best to make them safe and secure for international shipping.
I hope this helps guide you to the combine and repack service going forward to ensure you receive the level of service you prefer.
Kind Regards,
Tracy.
Nigel Fenton
20 July 2020
DHL Express Worldwide
NF
Will use these services again
Jarle Bergsrud
20 July 2020
DHL Economy Select
JB
Highly recommended. Always does a great job with the parcels. Their combine and repack does a great job.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Forward2me.co.uk is a fantastic service for obtaining items sold only in the UK. I have used them a few times over the last several years. Each time my items have been forwarded to the US quickly. I have found the costs to be reasonable considering how expensive shipping alone can be. I highly recommend them.
Taketomi Shiota
20 July 2020
TNT Economy Express
TS
送料が高い。
他の配送方法も追加して欲しい。
他の配送方法も追加して欲しい。
Hi,
Many thanks for your feedback.
I'm sorry to hear that the cost of shipping was more than you expected, we do work with our couriers on a regular basis to obtain the best prices for our customers and are always looking for new courier options.
I see on this occasion you did not take advantage of our combine and repack service, this service allows the customer to ask us to repack their goods so they obtain the maximum value for shipping.
Going forward you may wish to consider this service, shipping costs are generally based on the amount of space the shipment takes up in transit, so if we can reduce the size of the package we can usually reduce the overall shipping cost.
I hope this suggestion helps going forward however if you have any further questions please don't hesitate to get in touch with our Customer Service team.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that the cost of shipping was more than you expected, we do work with our couriers on a regular basis to obtain the best prices for our customers and are always looking for new courier options.
I see on this occasion you did not take advantage of our combine and repack service, this service allows the customer to ask us to repack their goods so they obtain the maximum value for shipping.
Going forward you may wish to consider this service, shipping costs are generally based on the amount of space the shipment takes up in transit, so if we can reduce the size of the package we can usually reduce the overall shipping cost.
I hope this suggestion helps going forward however if you have any further questions please don't hesitate to get in touch with our Customer Service team.
Kind Regards,
Tracy.
Verified Customer
20 July 2020
DHL Economy Select
VC
Fast and safe service, reasonable pricing.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Thank you!
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Very efficient service!
Verified Customer
20 July 2020
UPS Express Saver
VC
No good no good
Hi,
I'm sorry to hear that you are unhappy with the service we have provided you.
We would be very interested to hear the issues you have experienced so we can look to resolve them for you. Please could you contact our Customer Service team at info@forward2me.com and we will do our very best to assist you further?
Many thanks,
Kind Regards,
Tracy.
I'm sorry to hear that you are unhappy with the service we have provided you.
We would be very interested to hear the issues you have experienced so we can look to resolve them for you. Please could you contact our Customer Service team at info@forward2me.com and we will do our very best to assist you further?
Many thanks,
Kind Regards,
Tracy.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Awesome communication and updates. I have never used a service like this before and was nervous shipping from the UK to Australia. The whole process was smooth and stress free.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Extremely overpriced. Calculator on their website is not accurate and prices are significantly higher later on.
Hi,
Many thanks for providing your feedback.
I'm sorry to hear that you have found our pricing page inaccurate, please be assured pricing is correct on this page the prices are obtained directly from the courier, however you do need to ensure that you enter the correct weight and dimensions of the package alongside the city, zip code and country you are shipping to. If this information is not entered correctly the link to our couriers may not provide a correct and accurate shipping cost.
Please don't hesitate to get in touch at any time if you wish to have clarification on a price for shipping and our customer service team will be happy to check this for you?
Kind Regards,
Tracy.
Many thanks for providing your feedback.
I'm sorry to hear that you have found our pricing page inaccurate, please be assured pricing is correct on this page the prices are obtained directly from the courier, however you do need to ensure that you enter the correct weight and dimensions of the package alongside the city, zip code and country you are shipping to. If this information is not entered correctly the link to our couriers may not provide a correct and accurate shipping cost.
Please don't hesitate to get in touch at any time if you wish to have clarification on a price for shipping and our customer service team will be happy to check this for you?
Kind Regards,
Tracy.
Verified Customer
20 July 2020
UPS Express Saver
VC
They did ok..
Hi,
I'm sorry to hear that your package arrived damaged however pleased that you are happy with how this was dealt with by our Customer Service team.
I hope this experience hasn't put you off using our services going forward and hope to help you with shipping again soon.
Many thanks,
Kind Regards,
Tracy.
I'm sorry to hear that your package arrived damaged however pleased that you are happy with how this was dealt with by our Customer Service team.
I hope this experience hasn't put you off using our services going forward and hope to help you with shipping again soon.
Many thanks,
Kind Regards,
Tracy.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
とても、頼りになります。
Toby Reynolds
20 July 2020
TNT Economy Express
TR
Brilliant for ex-pats living abroad in countries with barely functioning postal services!
Seamless, fast, very easy to navigate website
Seamless, fast, very easy to navigate website
Verified Customer
20 July 2020
DPD Classic
VC
SUPER SERVICE, TRES RAPIDE BONNE COMMUNICATION
Hi,
Many thanks for your fantastic review.
We hope to help you with shipping again soon, please don't hesitate to get in touch if we can offer any assistance with shipping, we can maybe achieve a 5* review from you next time:-)
Kind Regards,
Tracy.
Many thanks for your fantastic review.
We hope to help you with shipping again soon, please don't hesitate to get in touch if we can offer any assistance with shipping, we can maybe achieve a 5* review from you next time:-)
Kind Regards,
Tracy.
ZS
20 July 2020
UPS Express Saver
Z
海外の物販で「海外のシッピングをしてない」というショップ。そしてその商品はそこしか扱っていないという状態に。。。
そこで初めて今回サービスを利用させて頂いたのですが、「入力項目がシンプル」「すぐに使える」「そして発送が速い」という最高のサービスでした。手数料も適切だと思います。
対象のショップ（EU内）→forward2meへの配送時間の方が、foward2me→自宅（日本）の方が早くて驚きました。また機会があれば使いたいです！
そこで初めて今回サービスを利用させて頂いたのですが、「入力項目がシンプル」「すぐに使える」「そして発送が速い」という最高のサービスでした。手数料も適切だと思います。
対象のショップ（EU内）→forward2meへの配送時間の方が、foward2me→自宅（日本）の方が早くて驚きました。また機会があれば使いたいです！
Verified Customer
20 July 2020
DHL Economy Select
VC
flawless, very easy to use, I would use it again
Shuseki Kanazumi
20 July 2020
DHL Express Worldwide
SK
バッテリーを含む製品でかなり高価な物を購入しました。
VATが節約できるため非常にコスト的にメリットがありました。
ただ、転送料金は安くないので、高額商品でないとメリットは
少ないかもしれません。
また、事前の問い合わせ（英語ですが）も丁寧に回答があり、
安心してお願いすることが出来ました。
仕方ないですが、ヨーロッパ内を行ったり来たりの配送になるため
配達時間はかなりかかりましたが総合的になっとくしてます。
VATが節約できるため非常にコスト的にメリットがありました。
ただ、転送料金は安くないので、高額商品でないとメリットは
少ないかもしれません。
また、事前の問い合わせ（英語ですが）も丁寧に回答があり、
安心してお願いすることが出来ました。
仕方ないですが、ヨーロッパ内を行ったり来たりの配送になるため
配達時間はかなりかかりましたが総合的になっとくしてます。
Hi,
I'm pleased to hear that you are happy with the service we offered and the tax free warehouse address worked well for you.
You are completely right, the Tax free warehouse is more beneficial for higher value goods where the vat saving can be obtained.
We hope to help you with shipping again soon and please don't hesitate to get in touch with our Customer Service team if you need any assistance.
Many thanks,
Kind Regards,
Tracy.
I'm pleased to hear that you are happy with the service we offered and the tax free warehouse address worked well for you.
You are completely right, the Tax free warehouse is more beneficial for higher value goods where the vat saving can be obtained.
We hope to help you with shipping again soon and please don't hesitate to get in touch with our Customer Service team if you need any assistance.
Many thanks,
Kind Regards,
Tracy.
Asyraf Sharudin
20 July 2020
DHL Express Worldwide
AS
Very fast shipping and great response from the customer service team,as expected from the best forwarding service keep up the excellent service!
Andy P
20 July 2020
DHL Economy Select
AP
Very easy to set up an account with multiple shipping address. 30 days free of charge holding of received packages with no hidden charges. Fast turnaround time from receipt of package to informing the subscriber of multiple courier options/prices available for shipping (DHL, UPS, DPD, TNT etc). A package can be received and shipped within 24 hours. Easy online payment of selected courier. I am very satisfied with forward2me. I continue to use them and can highly recommended. FYI - I order in the UK and have packages shipped to Greece.
Abigail Pendari
20 July 2020
DHL Economy Select
AP
Perfect service all on time
MOHAMMED ALHAMID
20 July 2020
DHL Express Worldwide
MA
great job I realy appreciate every things done for my shipment
Abdulla Hasan
20 July 2020
DHL Express Worldwide
AH
Parcel delivery service within reasonable standard time I hope to reduce the shipping fee for Bahrain in the near future
Hi,
I'm pleased to hear that you are overall happy with the service we offer however would prefer some cheaper options for shipping.
I see that the parcel you shipped was very small and it is more cost effective if you look to buy a number of parcels and combine them into one shipment for transit.
I hope this suggestion helps going forward however if you need any further advice on obtaining the maximum value for shipping please don't hesitate to get in touch with our Customer Service team and they will be very happy to assist you.
Many thanks,
Kind Regards,
Tracy.
I'm pleased to hear that you are overall happy with the service we offer however would prefer some cheaper options for shipping.
I see that the parcel you shipped was very small and it is more cost effective if you look to buy a number of parcels and combine them into one shipment for transit.
I hope this suggestion helps going forward however if you need any further advice on obtaining the maximum value for shipping please don't hesitate to get in touch with our Customer Service team and they will be very happy to assist you.
Many thanks,
Kind Regards,
Tracy.
Linda
20 July 2020
DHL Express Worldwide
L
Excellent service. Cannot fault them in any way.
Ann Papadopulo
20 July 2020
DHL Express Worldwide
AP
It has been an absolute pleasure dealing with Forward2me. I get my packages sent the same day they are received. When I have a question I get a reply to my queries. The good service is causing me to do a lot more shopping that I was anticipating - all Forward2me's fault :) no just kidding. I will continue to use this service. One thing only I wish you could get cheaper charges from the couriers as the USA service is half the price. Maybe look into this.
Andreas Meier
20 July 2020
DHL Economy Select
AM
No problems. All went well.
Verified Customer
20 July 2020
UPS Express Saver
VC
I paid a lot for UPS because they showed in your website the delivery is 2days!it takes one week.also put cheaper options delivery
Hi,
Many thanks for taking the time to provide us with your feedback.
I'm sorry to hear that your shipment took longer than expected to be delivered however transit times are provided as a guideline only, these timescales cannot be guaranteed.
We need to take into account there are currently lots of delays related to the COVID-19 situation and shipments can also be held up due to customs clearance which is out of our control.
Kind Regards,
Tracy.
Many thanks for taking the time to provide us with your feedback.
I'm sorry to hear that your shipment took longer than expected to be delivered however transit times are provided as a guideline only, these timescales cannot be guaranteed.
We need to take into account there are currently lots of delays related to the COVID-19 situation and shipments can also be held up due to customs clearance which is out of our control.
Kind Regards,
Tracy.
Svitlana
20 July 2020
DHL Economy Select
S
They just do amazing work! The whole team!
Aslam Muhammed
20 July 2020
DHL Economy Select
AM
These guys are the GOAT in shipment forwarding in the whole EU. Fast, efficient, and value for money.
Gaurav Lohia
20 July 2020
DHL Express Worldwide
GL
delivery was smooth
Verified Customer
20 July 2020
DPD Classic
VC
Tres bonne qualite de service, prix abordable et expedition dans les temps.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Fast shipping and price is reasonable! Recommended and very happy!
Verified Customer
20 July 2020
DPD Classic
VC
very reliable and quick every time!
Luna Courtois
20 July 2020
DHL Express Worldwide
LC
Great service! Super fast reliable and easy
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Service is fast and reliable, but unfortunately a small package could not be forwarded via royal mail to my destination address as I was only given a courier option when trying to forward the package. (More options for delivery to certain destinations is needed)
Hi,
Many thanks for your feedback.
I'm sorry that you have been unable to use your preferred service for shipping however see that the value of the goods in your shipment were higher than the permitted value for this service. Due to this being untracked Royal Mail only permit packages with a value of £20 or under as there are no guarantees with this service seeing as we have no tracking to trace the package after it leaves us and cannot offer any kind of compensation if the goods are lost in transit.
We do appreciate your feedback however hope you understand our reasoning behind the offering of this service for very low value packages only.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry that you have been unable to use your preferred service for shipping however see that the value of the goods in your shipment were higher than the permitted value for this service. Due to this being untracked Royal Mail only permit packages with a value of £20 or under as there are no guarantees with this service seeing as we have no tracking to trace the package after it leaves us and cannot offer any kind of compensation if the goods are lost in transit.
We do appreciate your feedback however hope you understand our reasoning behind the offering of this service for very low value packages only.
Kind Regards,
Tracy.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Very speedy delivery and fair price. They take good care of my packages also.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
They are proffesionals all the way!
Verified Customer
20 July 2020
UPS Express Saver
VC
Service is great
It would be even greater if prices was a bit lower
It would be even greater if prices was a bit lower
Sarah Baeshin
20 July 2020
DHL Express Worldwide
SB
The order was received in a timely manner.
Jorge Garrido Estepa
20 July 2020
UPS Standard Single
JGE
After the covid crisis the service is bad. It takes 2-3 days to reply a message, the customer service continually make mistakes, they offer you more expensive shipments than usual, etc.
Hi,
I'm sorry to hear that you are unhappy with the service we have provided you in recent months. Please be assured that we are offering the same service as always and the cost of shipping has not increased. Some of our couriers have introduced an emergency surcharge relating to the issues they are facing related to the COVID-19 situation however this is only passed onto our customers at cost.
I have spoken to my colleagues who have dealt with your enquiries and I believe there was an issue with the size of your package and we wasn't able to offer the same service as normal, each courier do have different requirements which they set and are out of our control. I'm sorry if there has been any misunderstanding about the situation and you feel we haven't given the expected level of support that we usually offer.
Please be assured your business is important to us and we see you have been a long standing valued customer so if you have any further questions or queries please don't hesitate to get in touch with our Customer Service team and they will always be happy to assist you.
Many thanks,
Kind Regards,
Tracy.
I'm sorry to hear that you are unhappy with the service we have provided you in recent months. Please be assured that we are offering the same service as always and the cost of shipping has not increased. Some of our couriers have introduced an emergency surcharge relating to the issues they are facing related to the COVID-19 situation however this is only passed onto our customers at cost.
I have spoken to my colleagues who have dealt with your enquiries and I believe there was an issue with the size of your package and we wasn't able to offer the same service as normal, each courier do have different requirements which they set and are out of our control. I'm sorry if there has been any misunderstanding about the situation and you feel we haven't given the expected level of support that we usually offer.
Please be assured your business is important to us and we see you have been a long standing valued customer so if you have any further questions or queries please don't hesitate to get in touch with our Customer Service team and they will always be happy to assist you.
Many thanks,
Kind Regards,
Tracy.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
They were very prompt in their replies and whenever in doubt, their support is always there to assist.
Richard Jones
20 July 2020
TNT Express Non-Docs
RJ
Forward2me is ok but freight is expensive.
First parcel arrived in a splendid 7 days.
Encouraged, Second parcel was ordered. It took 4 weeks..
Oh well.
First parcel arrived in a splendid 7 days.
Encouraged, Second parcel was ordered. It took 4 weeks..
Oh well.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service however the cost of shipping is more than you would have liked.
I see that you have used two different services for shipping, the first time using an express service which would offer a much better transit time than the economy service chosen on the second shipping. The economy service have been hit quite badly with the COVID-19 situation and are taking a little longer in transit than usual at the moment.
I see that you are based in Australia so I am aware that shipping to your country is more expensive than it previously was, more recently the authorities in Australia have introduced the payment of GST on lower value shipments which has made shipping to your country more expensive than in previous years.
Your business is important to us and we always want to ensure that customers are happy with both the service and the price they are paying for that overall service.
Please don't hesitate to get in touch if you need any further assistance when you next ship.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service however the cost of shipping is more than you would have liked.
I see that you have used two different services for shipping, the first time using an express service which would offer a much better transit time than the economy service chosen on the second shipping. The economy service have been hit quite badly with the COVID-19 situation and are taking a little longer in transit than usual at the moment.
I see that you are based in Australia so I am aware that shipping to your country is more expensive than it previously was, more recently the authorities in Australia have introduced the payment of GST on lower value shipments which has made shipping to your country more expensive than in previous years.
Your business is important to us and we always want to ensure that customers are happy with both the service and the price they are paying for that overall service.
Please don't hesitate to get in touch if you need any further assistance when you next ship.
Kind Regards,
Tracy.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Forward2me are a very expensive freight forwarding service that want far too much personal information in addition to providing all relevant documentation relating to the goods.
In my case, I ordered a box set of DVDs that they claimed did not match the description of goods from Amazon (they claimed it was a T-Shirt) and insisted that I provided copies of a utility bill from the address I intended to send the goods to and a copy of my passport as well.
With the amount of identity theft out there I was not prepared to provide them anything more than what was reasonable and insisted to see a copy of their privacy policy with regards to handling sensitive information to which they suddenly changed their tune and sent my dvds to me.
Not good enough, not only is the service very expensive but seeking private information beyond what would be considered standard by ANY online shopping service is just not acceptable.
In my case, I ordered a box set of DVDs that they claimed did not match the description of goods from Amazon (they claimed it was a T-Shirt) and insisted that I provided copies of a utility bill from the address I intended to send the goods to and a copy of my passport as well.
With the amount of identity theft out there I was not prepared to provide them anything more than what was reasonable and insisted to see a copy of their privacy policy with regards to handling sensitive information to which they suddenly changed their tune and sent my dvds to me.
Not good enough, not only is the service very expensive but seeking private information beyond what would be considered standard by ANY online shopping service is just not acceptable.
Hi,
Many thanks for providing us with your feedback on the service you received from forward2me.
We do pride ourselves on offering a premium service and feel we offer value for money on our shipping fees. Shipping fees are not only just for the transit costs but for the use of the address, the acceptance, processing, storing and dispatch of your goods including any export documentation required.
I'm thinking that you have shipped goods from our German facilty where the authorities have requested that we obtain a copy of our customers passport and a utility bill relating to the shipping address on the account. Please be assured that any data or documents we request are stored very securely.
I'm sorry if you have had an item mis-described on your account, we do always do our very best to add descriptions as accurate as possible however from time to time due to human error mistakes do happen.
I hope this information helps explain how we work however please feel free to contact our Customer Service team at info@forward2me.com at any time if you have any further questions.
Kind Regards,
Tracy.
Many thanks for providing us with your feedback on the service you received from forward2me.
We do pride ourselves on offering a premium service and feel we offer value for money on our shipping fees. Shipping fees are not only just for the transit costs but for the use of the address, the acceptance, processing, storing and dispatch of your goods including any export documentation required.
I'm thinking that you have shipped goods from our German facilty where the authorities have requested that we obtain a copy of our customers passport and a utility bill relating to the shipping address on the account. Please be assured that any data or documents we request are stored very securely.
I'm sorry if you have had an item mis-described on your account, we do always do our very best to add descriptions as accurate as possible however from time to time due to human error mistakes do happen.
I hope this information helps explain how we work however please feel free to contact our Customer Service team at info@forward2me.com at any time if you have any further questions.
Kind Regards,
Tracy.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
everything has been done in-time
Clayton
20 July 2020
DHL Express Worldwide
C
As always, the team at Forward2me never fails in shipping my order to South Africa, Quick,Easy on time,
Fantastic service
Fantastic service
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Schlecht, viel zu teuer und pakete werden geöfnet. Das darf nicht mal der Zoll in Deutschland. kleine Teile werden in riesen Pakete umgepackt, was natürlich den PAketpreis dermaßen in die Höhe treibt. Das erste und letzte mal.
Hi,
I'm sorry to hear that you are unhappy with the cost of using our service and that the packages had been opened on arrival.
I'm afraid we do need to open packages on arrival with us to identify the contents and check that they can be shipped legally to your country, we do advise customers of this in our terms of trade.
For the repack in a larger box, I see that the goods you have forwarded are classed as dangerous goods, we therefore need to comply with the IATA rules for shipping dangerous goods packages. The box needs to be large enough to add all the required documentation for shipping these kind of products.
I hope this all helps explain how we work and the reason for these procedures however if you have any further questions please don't hesitate to get in touch with our Customer Service team at any time and they will be happy to assist you further.
Many thanks,
Kind Regards,
Tracy.
I'm sorry to hear that you are unhappy with the cost of using our service and that the packages had been opened on arrival.
I'm afraid we do need to open packages on arrival with us to identify the contents and check that they can be shipped legally to your country, we do advise customers of this in our terms of trade.
For the repack in a larger box, I see that the goods you have forwarded are classed as dangerous goods, we therefore need to comply with the IATA rules for shipping dangerous goods packages. The box needs to be large enough to add all the required documentation for shipping these kind of products.
I hope this all helps explain how we work and the reason for these procedures however if you have any further questions please don't hesitate to get in touch with our Customer Service team at any time and they will be happy to assist you further.
Many thanks,
Kind Regards,
Tracy.
Verified Customer
20 July 2020
DPD Classic
VC
I love foward2me. Great service, fast shipping times and reasonable shipping prices. A+++ Thanks for all of your support over many transactions!
Verified Customer
20 July 2020
DHL Economy Select
VC
Top service. Reibungsloser Ablauf.
ATHANASIOS Avgeros
20 July 2020
DHL Economy Select
AA
no option for consolidation was available this time and they should male arrangements with couriers for better pricing or provide discounts to regular customers as otherwise cost is discouraging
Hi,
Many thanks for your feedback.
I'm sorry that you were unable to see the option for consolidation when you shipped your goods, this should have been available for you on your account. If you are unable to see this option going forward please contacdt our Customer Service team and we can check the reason why you are unable to see this service.
We do work with our couriers on a regular basis to ensure our customer have the best value for shipping however the cost of shipping does not only consist of shipping costs but the full service we offer. The use of the address, the acceptance, processing, storage and dispatch of your goods.
I see that you have been a long standing customer and your business is valuable to us so please don't hesitate to get in touch if you have any issues going forward and we willl do our very best to assist you.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry that you were unable to see the option for consolidation when you shipped your goods, this should have been available for you on your account. If you are unable to see this option going forward please contacdt our Customer Service team and we can check the reason why you are unable to see this service.
We do work with our couriers on a regular basis to ensure our customer have the best value for shipping however the cost of shipping does not only consist of shipping costs but the full service we offer. The use of the address, the acceptance, processing, storage and dispatch of your goods.
I see that you have been a long standing customer and your business is valuable to us so please don't hesitate to get in touch if you have any issues going forward and we willl do our very best to assist you.
Kind Regards,
Tracy.