Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
They were very prompt in their replies and whenever in doubt, their support is always there to assist.
Richard Jones
20 July 2020
TNT Express Non-Docs
RJ
Forward2me is ok but freight is expensive.
First parcel arrived in a splendid 7 days.
Encouraged, Second parcel was ordered. It took 4 weeks..
Oh well.
First parcel arrived in a splendid 7 days.
Encouraged, Second parcel was ordered. It took 4 weeks..
Oh well.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service however the cost of shipping is more than you would have liked.
I see that you have used two different services for shipping, the first time using an express service which would offer a much better transit time than the economy service chosen on the second shipping. The economy service have been hit quite badly with the COVID-19 situation and are taking a little longer in transit than usual at the moment.
I see that you are based in Australia so I am aware that shipping to your country is more expensive than it previously was, more recently the authorities in Australia have introduced the payment of GST on lower value shipments which has made shipping to your country more expensive than in previous years.
Your business is important to us and we always want to ensure that customers are happy with both the service and the price they are paying for that overall service.
Please don't hesitate to get in touch if you need any further assistance when you next ship.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service however the cost of shipping is more than you would have liked.
I see that you have used two different services for shipping, the first time using an express service which would offer a much better transit time than the economy service chosen on the second shipping. The economy service have been hit quite badly with the COVID-19 situation and are taking a little longer in transit than usual at the moment.
I see that you are based in Australia so I am aware that shipping to your country is more expensive than it previously was, more recently the authorities in Australia have introduced the payment of GST on lower value shipments which has made shipping to your country more expensive than in previous years.
Your business is important to us and we always want to ensure that customers are happy with both the service and the price they are paying for that overall service.
Please don't hesitate to get in touch if you need any further assistance when you next ship.
Kind Regards,
Tracy.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Forward2me are a very expensive freight forwarding service that want far too much personal information in addition to providing all relevant documentation relating to the goods.
In my case, I ordered a box set of DVDs that they claimed did not match the description of goods from Amazon (they claimed it was a T-Shirt) and insisted that I provided copies of a utility bill from the address I intended to send the goods to and a copy of my passport as well.
With the amount of identity theft out there I was not prepared to provide them anything more than what was reasonable and insisted to see a copy of their privacy policy with regards to handling sensitive information to which they suddenly changed their tune and sent my dvds to me.
Not good enough, not only is the service very expensive but seeking private information beyond what would be considered standard by ANY online shopping service is just not acceptable.
In my case, I ordered a box set of DVDs that they claimed did not match the description of goods from Amazon (they claimed it was a T-Shirt) and insisted that I provided copies of a utility bill from the address I intended to send the goods to and a copy of my passport as well.
With the amount of identity theft out there I was not prepared to provide them anything more than what was reasonable and insisted to see a copy of their privacy policy with regards to handling sensitive information to which they suddenly changed their tune and sent my dvds to me.
Not good enough, not only is the service very expensive but seeking private information beyond what would be considered standard by ANY online shopping service is just not acceptable.
Hi,
Many thanks for providing us with your feedback on the service you received from forward2me.
We do pride ourselves on offering a premium service and feel we offer value for money on our shipping fees. Shipping fees are not only just for the transit costs but for the use of the address, the acceptance, processing, storing and dispatch of your goods including any export documentation required.
I'm thinking that you have shipped goods from our German facilty where the authorities have requested that we obtain a copy of our customers passport and a utility bill relating to the shipping address on the account. Please be assured that any data or documents we request are stored very securely.
I'm sorry if you have had an item mis-described on your account, we do always do our very best to add descriptions as accurate as possible however from time to time due to human error mistakes do happen.
I hope this information helps explain how we work however please feel free to contact our Customer Service team at info@forward2me.com at any time if you have any further questions.
Kind Regards,
Tracy.
Many thanks for providing us with your feedback on the service you received from forward2me.
We do pride ourselves on offering a premium service and feel we offer value for money on our shipping fees. Shipping fees are not only just for the transit costs but for the use of the address, the acceptance, processing, storing and dispatch of your goods including any export documentation required.
I'm thinking that you have shipped goods from our German facilty where the authorities have requested that we obtain a copy of our customers passport and a utility bill relating to the shipping address on the account. Please be assured that any data or documents we request are stored very securely.
I'm sorry if you have had an item mis-described on your account, we do always do our very best to add descriptions as accurate as possible however from time to time due to human error mistakes do happen.
I hope this information helps explain how we work however please feel free to contact our Customer Service team at info@forward2me.com at any time if you have any further questions.
Kind Regards,
Tracy.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
everything has been done in-time
Clayton
20 July 2020
DHL Express Worldwide
C
As always, the team at Forward2me never fails in shipping my order to South Africa, Quick,Easy on time,
Fantastic service
Fantastic service
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Schlecht, viel zu teuer und pakete werden geöfnet. Das darf nicht mal der Zoll in Deutschland. kleine Teile werden in riesen Pakete umgepackt, was natürlich den PAketpreis dermaßen in die Höhe treibt. Das erste und letzte mal.
Hi,
I'm sorry to hear that you are unhappy with the cost of using our service and that the packages had been opened on arrival.
I'm afraid we do need to open packages on arrival with us to identify the contents and check that they can be shipped legally to your country, we do advise customers of this in our terms of trade.
For the repack in a larger box, I see that the goods you have forwarded are classed as dangerous goods, we therefore need to comply with the IATA rules for shipping dangerous goods packages. The box needs to be large enough to add all the required documentation for shipping these kind of products.
I hope this all helps explain how we work and the reason for these procedures however if you have any further questions please don't hesitate to get in touch with our Customer Service team at any time and they will be happy to assist you further.
Many thanks,
Kind Regards,
Tracy.
I'm sorry to hear that you are unhappy with the cost of using our service and that the packages had been opened on arrival.
I'm afraid we do need to open packages on arrival with us to identify the contents and check that they can be shipped legally to your country, we do advise customers of this in our terms of trade.
For the repack in a larger box, I see that the goods you have forwarded are classed as dangerous goods, we therefore need to comply with the IATA rules for shipping dangerous goods packages. The box needs to be large enough to add all the required documentation for shipping these kind of products.
I hope this all helps explain how we work and the reason for these procedures however if you have any further questions please don't hesitate to get in touch with our Customer Service team at any time and they will be happy to assist you further.
Many thanks,
Kind Regards,
Tracy.
Verified Customer
20 July 2020
DPD Classic
VC
I love foward2me. Great service, fast shipping times and reasonable shipping prices. A+++ Thanks for all of your support over many transactions!
Verified Customer
20 July 2020
DHL Economy Select
VC
Top service. Reibungsloser Ablauf.
ATHANASIOS Avgeros
20 July 2020
DHL Economy Select
AA
no option for consolidation was available this time and they should male arrangements with couriers for better pricing or provide discounts to regular customers as otherwise cost is discouraging
Hi,
Many thanks for your feedback.
I'm sorry that you were unable to see the option for consolidation when you shipped your goods, this should have been available for you on your account. If you are unable to see this option going forward please contacdt our Customer Service team and we can check the reason why you are unable to see this service.
We do work with our couriers on a regular basis to ensure our customer have the best value for shipping however the cost of shipping does not only consist of shipping costs but the full service we offer. The use of the address, the acceptance, processing, storage and dispatch of your goods.
I see that you have been a long standing customer and your business is valuable to us so please don't hesitate to get in touch if you have any issues going forward and we willl do our very best to assist you.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry that you were unable to see the option for consolidation when you shipped your goods, this should have been available for you on your account. If you are unable to see this option going forward please contacdt our Customer Service team and we can check the reason why you are unable to see this service.
We do work with our couriers on a regular basis to ensure our customer have the best value for shipping however the cost of shipping does not only consist of shipping costs but the full service we offer. The use of the address, the acceptance, processing, storage and dispatch of your goods.
I see that you have been a long standing customer and your business is valuable to us so please don't hesitate to get in touch if you have any issues going forward and we willl do our very best to assist you.
Kind Regards,
Tracy.
Verified Customer
20 July 2020
UPS Standard Single
VC
Super-easy user interface, good rates and fast delivery
kaz Ross
20 July 2020
TNT Economy Express
KR
Fast. Easy to use. Great delivery times. Good communication. I would definitely recommend. My package was in original packaging from the eBay seller so no issues with packaging or repacking
Albertus Muller
20 July 2020
DHL Express Worldwide
AM
Excellent service with constant feedback. Also quick response on communication. Super happy.
Yannick Kenfack Wete
20 July 2020
DHL Economy Select
YKW
Echt spitze, Kollegen unterstützen sehr gern!
Jordin
20 July 2020
DHL Express Worldwide
J
Very good customer service and fast shipping. Item bought was how I requested it to look like. Easy to use Shop For Me service.
Mohammed Tameehi
20 July 2020
UPS Express Saver
MT
The delivery was fast, but the delivery price is almost equal to more than half of the value of the purchases, and this is very much, unfortunately. Shipping is very expensive. You have a comparison with some other company.
Hi,
Many thanks for taking the time to provide us with your feedback.
We're pleased to hear that you were happy with the speed your shipment was received in however the cost of shipping was more than expected.
Unfortunately shipping costs are not calculated on the value of the goods but on the amount of space the shipment takes up in transit.
I see that you did not take advantage of our combine and repack service which may have been beneficial to you.
This service is aimed at reducing the size of the parcel as much as possible so you obtain the maximum value for shipping.
Please contact our customer service team at info@forwardme.com for a further explanation of this service, hopefully this would help reduce the cost of shipping going forward and make the most of the service we offer.
Kind Regards,
Tracy.
Many thanks for taking the time to provide us with your feedback.
We're pleased to hear that you were happy with the speed your shipment was received in however the cost of shipping was more than expected.
Unfortunately shipping costs are not calculated on the value of the goods but on the amount of space the shipment takes up in transit.
I see that you did not take advantage of our combine and repack service which may have been beneficial to you.
This service is aimed at reducing the size of the parcel as much as possible so you obtain the maximum value for shipping.
Please contact our customer service team at info@forwardme.com for a further explanation of this service, hopefully this would help reduce the cost of shipping going forward and make the most of the service we offer.
Kind Regards,
Tracy.
Martin
20 July 2020
DHL Express Worldwide
M
The service is affordable and appropriately fast. Choice of shipping/billing address is a little opaque, so I had to contact them afterwards to change shipping address, which was corrected quickly.
Hi,
Many thanks for your feedback.
I'm pleased to hear that overall you are happy with the service and we hope to hear from you again soon.
We welcome feedback from our customers and if you feel there is something we can improve on please let us know, we can maybe achieve a 5* next time you ship with us:-).
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that overall you are happy with the service and we hope to hear from you again soon.
We welcome feedback from our customers and if you feel there is something we can improve on please let us know, we can maybe achieve a 5* next time you ship with us:-).
Kind Regards,
Tracy.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
The parcel arrived shortly.and It was quick to inquire. I want to continue using forward2me in the future.
Hi,
Many thanks for your feedback.
I'm pleased to hear that all went well with your shipment however if there is anything you think we can improve on please don't hesitate to get in touch with our Customer Service team with your suggestions, we are always looking to improve our service. Maybe we can then get that 5* next time you provide us with your feedback:-)
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that all went well with your shipment however if there is anything you think we can improve on please don't hesitate to get in touch with our Customer Service team with your suggestions, we are always looking to improve our service. Maybe we can then get that 5* next time you provide us with your feedback:-)
Kind Regards,
Tracy.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Fast, easy, accurate and cheap.
Lukasz
20 July 2020
DHL Express Worldwide
L
Perfect service, fast shipping
Verified Customer
20 July 2020
DHL Economy Select
VC
Really good service, super fast and precise. The price isnt low but the service they provide is unique and accurate, also easy to comprend!
Joao Ferreira
20 July 2020
DHL Economy Select
JF
My experience with f2m has been fantastic in terms of service. Fast and reliable. Prices are very competitive too
Saud Alsubaie
20 July 2020
DHL Express Worldwide
SA
good service and good people
Verified Customer
20 July 2020
UPS Express Saver
VC
You are using UPS and I don't know why I should pay for custom.
It is not clear as it is personal shipment. I don't plan to use the service again is UPS is used.
It is not clear as it is personal shipment. I don't plan to use the service again is UPS is used.
Hi,
Many thanks for your feedback.
The shipping fee paid to forward2me including the use of the address, the acceptance and processing of your package and all export paperwork required for shipping, I'm afraid the fee paid does not include import duties and taxes levied on import to your country.
Import duty and taxes are calculated according to your local customs laws and the amount paid if anything will depend on the type of goods imported and their value. This doesn't usually relate to the courier service used and would apply across the board whichever courier is used.
I hope this helps explain the charge of import duty on your shipments however please feel free to contact our Customer Service team at info@forward2me.com if you require any further assistance.
Kind Regards,
Tracy.
Many thanks for your feedback.
The shipping fee paid to forward2me including the use of the address, the acceptance and processing of your package and all export paperwork required for shipping, I'm afraid the fee paid does not include import duties and taxes levied on import to your country.
Import duty and taxes are calculated according to your local customs laws and the amount paid if anything will depend on the type of goods imported and their value. This doesn't usually relate to the courier service used and would apply across the board whichever courier is used.
I hope this helps explain the charge of import duty on your shipments however please feel free to contact our Customer Service team at info@forward2me.com if you require any further assistance.
Kind Regards,
Tracy.
Sultan Alsudiri
20 July 2020
DHL Express Worldwide
SA
Shipping too much expensive
Hi,
Thank you for taking the time to provide us with your feedback however I'm sorry to hear that you have found our services too expensive.
I have checked your shipment details and see that the volumetric weight of your goods ( the amount of space taken up in transit) was higher than the actual weight and that you did not take advantage of our combine and repack service.
Our combine and repack service is offered to help reduce the size of the overall package size to help obtain the maximum value for shipping and reduce the cost of shipping.
If you are unsure where to choose this service on your next shipment please contact our Customer Service team at info@forward2me.com and we will be happy to assist you with this process.
Kind Regards,
Tracy.
Thank you for taking the time to provide us with your feedback however I'm sorry to hear that you have found our services too expensive.
I have checked your shipment details and see that the volumetric weight of your goods ( the amount of space taken up in transit) was higher than the actual weight and that you did not take advantage of our combine and repack service.
Our combine and repack service is offered to help reduce the size of the overall package size to help obtain the maximum value for shipping and reduce the cost of shipping.
If you are unsure where to choose this service on your next shipment please contact our Customer Service team at info@forward2me.com and we will be happy to assist you with this process.
Kind Regards,
Tracy.
AHMED ALNADHIRI
20 July 2020
DHL Express Worldwide
AA
excellent service, thanks
Verified Customer
20 July 2020
DHL Domestic Express
VC
Could not ship item and regular royal post had no issues posting as forward2me did not understand the part to be sent was not a shock absorber as they claimed.. and they refused to listen or check what it was. Really bad service and they need to be better trained in what something actually is.
Hi,
Many thanks for feedback however I'm sorry to hear that you have been unhappy with the service you received from forward2me.
I have checked the communication you had sent over regarding the item received to your forward2me address and unfortunately from the link you provided, I can see that due to the item being pressurised we were unable to ship the goods to your country.
Please be assured that we have a number of employees that are trained in the shipping of Dangerous goods and the agent you spoke to via email is very experienced in the identification of dangerous goods.
I'm sorry that you were not aware of this before shipping the item to your forward2me address.
Going forward if you would like to contact us before the purchase of these type of goods we can then verify if we are able to ship them to your country.
Kind Regards,
Tracy.
Many thanks for feedback however I'm sorry to hear that you have been unhappy with the service you received from forward2me.
I have checked the communication you had sent over regarding the item received to your forward2me address and unfortunately from the link you provided, I can see that due to the item being pressurised we were unable to ship the goods to your country.
Please be assured that we have a number of employees that are trained in the shipping of Dangerous goods and the agent you spoke to via email is very experienced in the identification of dangerous goods.
I'm sorry that you were not aware of this before shipping the item to your forward2me address.
Going forward if you would like to contact us before the purchase of these type of goods we can then verify if we are able to ship them to your country.
Kind Regards,
Tracy.
John Wardale
20 July 2020
DHL Express Worldwide
JW
Quick, efficient with great communications. Arrived on time as promised from the start. Wish all were as helpful.
Sheena Hodgson
20 July 2020
DHL Economy Select
SH
Excellent service. First time user and found a couple of problems but have to Clara from helpdesk was absolutely superb. Thnkyou
Joshua Clark
20 July 2020
DHL Express Worldwide
JC
Great but pricey
Hi,
Thanks so much for your feedback however I'm sorry to hear that you have found the cost of shipping via our service more than expected.
I see that when you shipped with us that you did not take advantage of our combine and repack service which may have reduced your package in size before shipping and therefore reduced the overall shipping cost.
Please don't hesitate to get in touch next time you ship if you feel the shipping fee is too high and we can check to see if there is anything we can do to help reduce this cost for you to ensure you obtain the maximum value for shipping?
I hope this helps and look forward to hearing from you so we can assist you going forward.
Kind Regards,
Tracy.
Thanks so much for your feedback however I'm sorry to hear that you have found the cost of shipping via our service more than expected.
I see that when you shipped with us that you did not take advantage of our combine and repack service which may have reduced your package in size before shipping and therefore reduced the overall shipping cost.
Please don't hesitate to get in touch next time you ship if you feel the shipping fee is too high and we can check to see if there is anything we can do to help reduce this cost for you to ensure you obtain the maximum value for shipping?
I hope this helps and look forward to hearing from you so we can assist you going forward.
Kind Regards,
Tracy.
Verified Customer
20 July 2020
UPS Express Saver
VC
reliable shipping. item arrived at my destination.
Heikki Huupponen
20 July 2020
DPD Classic
HH
Excellent service!
Verified Customer
20 July 2020
DHL Express Worldwide
VC
This service was fantastic, my order was in two separate boxes, forward2me repackaged the items into one box also removing an item that couldn't be sent due to customs reasons (with my approval first), a great service.
Sumaiya Kartoredjo
20 July 2020
DHL Economy Select
SK
Hayley Ball really helped me fast and sufficiently during the process.
The shipping arrived in 2 days in the Netherlands. Great experience overall and I will contact them again in the future.
The shipping arrived in 2 days in the Netherlands. Great experience overall and I will contact them again in the future.
Verified Customer
20 July 2020
UPS Express Saver
VC
The services provided by forward2me are great and swift yet they are very expensive compared to other providers. This has made me switch to another provider and will no longer receive packages through forward2me.
Hi,
I'm sorry to hear that although we provided you great service due to the cost of shipping you have moved your business to another provider.
We do check our pricing on a regular basis and feel we offer a competitive rate for the type of service we offer.
I will contact you directly to see if there is anything we can do to make shipping via our services more cost effective for you and hopefully tempt you back to using our company for shipping.
Many thanks for your feedback and I will be in touch soon.
Kind Regards,
Tracy.
I'm sorry to hear that although we provided you great service due to the cost of shipping you have moved your business to another provider.
We do check our pricing on a regular basis and feel we offer a competitive rate for the type of service we offer.
I will contact you directly to see if there is anything we can do to make shipping via our services more cost effective for you and hopefully tempt you back to using our company for shipping.
Many thanks for your feedback and I will be in touch soon.
Kind Regards,
Tracy.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Fast and efficient service..
Darko Gazdek
20 July 2020
DHL Economy Select
DG
Best and reliable service for Parcels collecting inside UK and forward to domestic Location. Unfortunazely service from Germany is not so good becouse lack of more delivery options and hogher Prices.
Verified Customer
20 July 2020
TNT Economy Express
VC
Perfect as always! Clearly I recommend their service again and again.
Verified Customer
20 July 2020
DHL Economy Select
VC
They caused me lot of trouble with goods that were not dangerous but they thought dangerous
Hi,
Many thanks for your feedback.
I'm sorry to hear that you haven't received the expected level of service from forward2me on your latest shipment and there was a misunderstanding regarding the identification of your package. Due to recent growth within the business we have increased our staffing levels however it does take time to train new employees. The identification of dangerous goods comes with experience and although we are training our staff as quickly as possible human error does happen from time to time.
I hope that this experience will not put you off using our services again in the future.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you haven't received the expected level of service from forward2me on your latest shipment and there was a misunderstanding regarding the identification of your package. Due to recent growth within the business we have increased our staffing levels however it does take time to train new employees. The identification of dangerous goods comes with experience and although we are training our staff as quickly as possible human error does happen from time to time.
I hope that this experience will not put you off using our services again in the future.
Kind Regards,
Tracy.
phi phu
20 July 2020
DHL Express Worldwide
PP
they have good service of pickup and shipping all staff is very well trained only turkey warehouse it slow but anyhow its work so thats fine
Verified Customer
20 July 2020
DHL Economy Select
VC
Nice and easy
tahani alotaibi
20 July 2020
DHL Express Worldwide
TA
amazing services ..the best .. fast and trust ..
keep it up
and the amazing stuff
keep it up
and the amazing stuff
Dr K Dey
20 July 2020
DHL Express Worldwide
DKD
Chap called Chris provided timely and effective service. Overall, I am very happy with their service: quick logging of items received, speedy shipping and prompt reply to emails.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
とても親切な対応をして頂き感謝しています。
今後も利用したいです。
今後も利用したいです。
Verified Customer
20 July 2020
DHL Economy Select
VC
Super Service und Kommunikation. Tolle Verpackung und Blitzversand. Das hat super geklappt. Bin begeistert von der Abwicklung.
Choy Foon Seng
20 July 2020
DHL Express Worldwide
CFS
Really fast and reliable. Good communication
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Too expensive
Hi,
Many thanks for your feedback.
I'm sorry to hear that you found shipping your item more than expected.
Please contact our Customer Services at info@forward2me.com and our team will be happy to help you obtain the maximum value for shipping going forward.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you found shipping your item more than expected.
Please contact our Customer Services at info@forward2me.com and our team will be happy to help you obtain the maximum value for shipping going forward.
Kind Regards,
Tracy.
Yen Gee Tai
20 July 2020
DHL Express Worldwide
YGT
Supporting and prompt customer service. Solved my issue well.
David Aguilar
20 July 2020
DHL Express Worldwide
DA
I have not encountered any problems so far that hasnt been resolved and yes I would highly recommend them.
Richie Parrish
20 July 2020
DHL Economy Select
RP
amazing and very quick
Zsolt Gabor
20 July 2020
DHL Express Worldwide
ZG
Fast and cheep, cost was as estimated , shipping quick. I would recommend. I ordered laptop with battery so all was good.