Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
05 August 2020
UPS Express Saver
VC
Really fast shipping. Clean user interface. Fantastic customer service!
Veljko Ćetković
05 August 2020
DPD Classic
V�
Extremely good, fast and reliable service. Thumbs up!
Verified Customer
05 August 2020
DPD Classic
VC
Alles prima, problemlos und schnell. Immer wieder gerne. Toller Service
Johannes Jacobson
05 August 2020
UPS Standard Single
JJ
Snabbt och smidigt, funkar problemfritt
Hi,
I hope you don't mind that I have translated your review to english as below:-
Fast and smooth, works smoothly
Thanks for the fantastic review, we look forward to your continued support.
Kind Regards,
Tracy.
I hope you don't mind that I have translated your review to english as below:-
Fast and smooth, works smoothly
Thanks for the fantastic review, we look forward to your continued support.
Kind Regards,
Tracy.
Verified Customer
05 August 2020
DPD Classic
VC
like always perfect service
Markus Karlsson
05 August 2020
DPD Classic
MK
Great service and customer support.
Verified Customer
05 August 2020
DHL Express Worldwide
VC
As always, fast, efficient and affordable service. All the way to South Africa - No problems!
Verified Customer
05 August 2020
DPD Classic
VC
Everything fine
Verified Customer
05 August 2020
DHL Express Worldwide
VC
faster forward company and they contact with you in the same day if have any problem >
Hi,
Many thanks for taking the time to review our services.
I'm so pleased that you are happy with the service however if you feel that there is anything we can improve on please get in touch with our Customer Service team at info@forward2me.com and we will welcome your suggestions. Maybe we can get that 5* review next time:-)
We look forward to helping you ship agina soon.
Kind Regards,
Tracy
Many thanks for taking the time to review our services.
I'm so pleased that you are happy with the service however if you feel that there is anything we can improve on please get in touch with our Customer Service team at info@forward2me.com and we will welcome your suggestions. Maybe we can get that 5* review next time:-)
We look forward to helping you ship agina soon.
Kind Regards,
Tracy
Verified Customer
05 August 2020
UPS Express Saver
VC
The service was very good my only criticism was that it would have been nice to be able to have a choice of courier services. I was not happy with the one that was available.
Hi,
I'm pleased to hear that you are overall happy with the service however you would have liked more options for shipping.
We are in very difficult times within shipping at the moment, many budget services have been suspended due to lack of space on flights. I see that you shipped via UPS who are one of our premium couriers however we also offer shipping to the Seychelles via DHL and TNT who both offer a very good service.
If you are unable to see these options next time you ship please get in touch with our Customer Service team at info@forward2me.com and we will be very happy to look at this and help you in any way we can.
We hope to hear from you again soon.
Kind Regards,
Tracy.
I'm pleased to hear that you are overall happy with the service however you would have liked more options for shipping.
We are in very difficult times within shipping at the moment, many budget services have been suspended due to lack of space on flights. I see that you shipped via UPS who are one of our premium couriers however we also offer shipping to the Seychelles via DHL and TNT who both offer a very good service.
If you are unable to see these options next time you ship please get in touch with our Customer Service team at info@forward2me.com and we will be very happy to look at this and help you in any way we can.
We hope to hear from you again soon.
Kind Regards,
Tracy.
Verified Customer
05 August 2020
DPD Classic
VC
Expensive, otherwise fine
Hi,
Thank you for taking the time to review our services however I'm sorry to hear that you have found our service expensive.
We do feel that we offer good value for money, not only offering a shipping service but taking care of your parcel from receipt to delivery.
We have experienced lots of challenges as other businesses during the CV19 pandemic, couriers have added emergency surcharge, increased labour costs due to courier delays, segregating teams so they are safe and extra PPE required.
We hope our customers understand that we are unable to compete with the likes of retailers who ship overseas, they make their money on the sale of goods, shipping is our business and we do need to cover our costs for the level of service we provide.
I hope you will use our service again in the future however if you have any other questions in the meantime or suggestions how we can improve our service please contact our Customer Service team at info@forward2me.com and we will be happy to help you.
Kind Regards,
Tracy.
Thank you for taking the time to review our services however I'm sorry to hear that you have found our service expensive.
We do feel that we offer good value for money, not only offering a shipping service but taking care of your parcel from receipt to delivery.
We have experienced lots of challenges as other businesses during the CV19 pandemic, couriers have added emergency surcharge, increased labour costs due to courier delays, segregating teams so they are safe and extra PPE required.
We hope our customers understand that we are unable to compete with the likes of retailers who ship overseas, they make their money on the sale of goods, shipping is our business and we do need to cover our costs for the level of service we provide.
I hope you will use our service again in the future however if you have any other questions in the meantime or suggestions how we can improve our service please contact our Customer Service team at info@forward2me.com and we will be happy to help you.
Kind Regards,
Tracy.
Verified Customer
05 August 2020
DPD Classic
VC
Excellent! Fast and reliable.
Joanna Bocer
05 August 2020
DPD Classic
JB
The delivery was very quick, without problems.
Verified Customer
05 August 2020
DPD Classic
VC
Good fast service.
Verified Customer
05 August 2020
DPD Classic
VC
Som veľmi spokojná so službami Fotward2me. Nakúpim si v e-shopoch v UK, balíčky mi uskladnia, ak ich je viac dám si zásielku zabaliť do 1 balíka a poslať.
Nakúpila som takto super veci, hlavne oblečenie, ktoré by som u nás nedostala resp. sú za oveľa výhodnejšiu cenu.
Nakúpila som takto super veci, hlavne oblečenie, ktoré by som u nás nedostala resp. sú za oveľa výhodnejšiu cenu.
Virginie payette
05 August 2020
UPS Express Saver
VP
Im happy because super efficient and fast even if a bit pricey
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service however the cost of shipping was higher than you would have liked.
We see that you did take advantage of our combine and repack option to ensure that you obtained the maximum value for shipping although we do feel that we offer a good value premium door to door service with full customer support from the receipt of your parcel until delivery.
I hope you will continue to use our service going forward and if you require any assistance with shipping at any time please feel free to contact our Customer Service team at info@forwad2me.com.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service however the cost of shipping was higher than you would have liked.
We see that you did take advantage of our combine and repack option to ensure that you obtained the maximum value for shipping although we do feel that we offer a good value premium door to door service with full customer support from the receipt of your parcel until delivery.
I hope you will continue to use our service going forward and if you require any assistance with shipping at any time please feel free to contact our Customer Service team at info@forwad2me.com.
Kind Regards,
Tracy.
Verified Customer
05 August 2020
UPS Express Saver
VC
Great service! I was really nervous to try something like this, however they exceeded my expectations. Shipping was incredibly fast and the price was decent. I will definitely be using them in the future.
Peter
05 August 2020
UPS Express Saver
P
Shipped perfectly from London to California without any hassle. The store did not have any shipping options to the US so this was the best alternative to get it shipped to me!
Verified Customer
05 August 2020
DHL Express Worldwide
VC
The service is good but the shipping cost is horrendous! We paid £33 for a small empty box (to transport a record player arm). I think there should be an option to send my Royal Mail. Also when they send you notification that the parcel has arrived at their warehouse, they require further info about it before they can take payment. The problem is that it’s not made clear what they want. I eventually worked it out that they need the cost of the item and a copy of the order form (for Australian GST requirements).
Hi,
Many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy with the cost of shipping and that you found the documentation request confusing.
Shipping costs do include the use of the address, the acceptance, processing, storage and dispatch of your goods. This includes full support of our customer service team from the receipt to the delivery of your goods.
We aren't able to compete with companies such as Amazon as our business is shipping whereas they make their money on the sale of goods. We do offer a budget untracked service for small very low value parcels however due to a issue with collection of GST with the mail service we are unable to offer the service to Australia.
Since the Australian government have introduced the collection of GST for low value imports we do need to ask for proof of purchase for goods as we need to ensure we are charging customers the correct fees for Goods and Service Tax on the value of the goods. We are however looking to make this process easier for our customers in the coming year.
I hope this helps explain the service you received and that this is for a complete service and not just the fee for onward shipping.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy with the cost of shipping and that you found the documentation request confusing.
Shipping costs do include the use of the address, the acceptance, processing, storage and dispatch of your goods. This includes full support of our customer service team from the receipt to the delivery of your goods.
We aren't able to compete with companies such as Amazon as our business is shipping whereas they make their money on the sale of goods. We do offer a budget untracked service for small very low value parcels however due to a issue with collection of GST with the mail service we are unable to offer the service to Australia.
Since the Australian government have introduced the collection of GST for low value imports we do need to ask for proof of purchase for goods as we need to ensure we are charging customers the correct fees for Goods and Service Tax on the value of the goods. We are however looking to make this process easier for our customers in the coming year.
I hope this helps explain the service you received and that this is for a complete service and not just the fee for onward shipping.
Kind Regards,
Tracy.
Sigridur Vigfusdottir
04 August 2020
DHL Express Worldwide
SV
Always respectful, always helpful, always professional - This one of the best managed company I have ever had business with.
Joe Musgrove
04 August 2020
DHL Express Worldwide
JM
Everything went great with my order, everything is laid out farley straightforward making it easy to understand and place youre order. Shipping was easy as well. This is a great way to shop Europe from the US.
Verified Customer
04 August 2020
DHL Express Worldwide
VC
Very reactive service ! No problems till today.
Verified Customer
04 August 2020
DHL Express Worldwide
VC
Definitely a trustable site! My first time using virtual address, im glad i found forward2me. Customer service was very helpful. Great job forward2me team! Will recommend this platform to my friends and family
Gaurav Lohia
04 August 2020
DHL Express Worldwide
GL
Excellent !
Verified Customer
04 August 2020
DHL Express Worldwide
VC
Always really responsive. Fabulous speedy service even through COVID.
Verified Customer
03 August 2020
DHL Express Worldwide
VC
definitely recommend and will continue to use. relatively easy to use website and system.
Verified Customer
03 August 2020
DHL Express Worldwide
VC
still in hold 1 week in forward2me
then you want from me 10 GBP I don't know why
then you want from me 10 GBP I don't know why
Hi,
Thank you for taking the time to review our services, I'm sorry to hear that you are unhappy with how we dealt with your package.
I see that the item you received was a prepaid card, as a rule we do not permit our customers to use their account for financial products however we do make an exception for prepaid cards which have no credit facility attached to them.
Due to this being a financial products we need to be very careful to ensure we are shipping a card to the correct person so have extra procedures in place to check the customers identity before shipping the card onwards overseas. We need to also ensure that the country in question also permit this kind of import.
These extra checks do take sometime and therefore an additional charge is applied to the shipment for the work involved.
I hope this helps you understand the additonal charges involved however if you have any further questions please don't hesitate to get in touch with our customer service team at info@forward2me.com.
Kind Regards,
Tracy.
Thank you for taking the time to review our services, I'm sorry to hear that you are unhappy with how we dealt with your package.
I see that the item you received was a prepaid card, as a rule we do not permit our customers to use their account for financial products however we do make an exception for prepaid cards which have no credit facility attached to them.
Due to this being a financial products we need to be very careful to ensure we are shipping a card to the correct person so have extra procedures in place to check the customers identity before shipping the card onwards overseas. We need to also ensure that the country in question also permit this kind of import.
These extra checks do take sometime and therefore an additional charge is applied to the shipment for the work involved.
I hope this helps you understand the additonal charges involved however if you have any further questions please don't hesitate to get in touch with our customer service team at info@forward2me.com.
Kind Regards,
Tracy.
Abrar
03 August 2020
DHL Express Worldwide
A
Great customer service! The shipment was well packaged and dispatched soon. Thank you very much, will definitely keep counting on forward2me!
ISAMU IMAI
03 August 2020
DHL Express Worldwide
II
Good .
It’s amazing and very fast.
It’s amazing and very fast.
Ann Albert
03 August 2020
DHL Express Worldwide
AA
Fast and efficient service.
cristobal sanchez
03 August 2020
DHL Express Worldwide
CS
Great service responded fast. Did take a day for responses but thats because of the time difference but always responded first thing in the morning thier time
Dana McIntosh
03 August 2020
DHL Express Worldwide
DM
This is my first order and it went fairly smooth. I used the personal shopper as the retailer would not allow an American PayPal. The PS helped me through the process. It’s not cheap but when you just gotta have products not sold in USA This works. Will definitely use again and highly recommend. But be sure to read the process and understand the cost.
Gaetane Valmont
03 August 2020
UPS Express Saver
GV
Quick and well packed.
Hi,
Many thanks for your great review, I'm so pleased you are happy with the service.
If there is anything you would like to suggest we look at going forward to make the experience better for you please let us know, we can maybe get that 5* next time you review our services?
Kind Regards,
Tracy.
Many thanks for your great review, I'm so pleased you are happy with the service.
If there is anything you would like to suggest we look at going forward to make the experience better for you please let us know, we can maybe get that 5* next time you review our services?
Kind Regards,
Tracy.
Verified Customer
03 August 2020
DHL Express Worldwide
VC
Absolutely fabulous, arrived at their UK warehouse midday on the Thursday, DHLd by 1300hrs, in my wife's, hand at 1400hrs the next day in Romania, thank you, will be using your services again in the coming weeks and months.
Verified Customer
03 August 2020
DHL Economy Select
VC
Perfect service every time. They repack and send within one business day.
Verified Customer
03 August 2020
DHL Express Worldwide
VC
I am always pleased at how the representative takes the extra care repack the boxes to minimize shipping cost when I consolidate.
Verified Customer
03 August 2020
DHL Economy Select
VC
Excellent, super quick service!
Reginald Strickland
03 August 2020
DHL Express Worldwide
RS
I really love your services. Being able to buy things in Europe that you cannot find in the U.S.A.. I would recommend this company to everyone..
Verified Customer
03 August 2020
DHL Express Worldwide
VC
Super good and reliable. Always on time, always confident with the service, alway convenient (web and delivery). Wow!!
Johanna Saastamoinen
03 August 2020
UPS Standard Single
JS
Having been using the forwad2me service for years and well over 50 times total so I should actually give it a full 5 star review but there is actually a big lack of couriers available. I work in an international webshop here in Finland and we get really good prices from GLS, for example. Some cheaper options should definitely be listed besides just UPS and DHL. I'm on the edge with the prices since I order over 40 items at a time and end up paying a lot more than just shipping fees. I'm trying to do side business selling the items here but the fees eat up so much profit that it's a matter of time when I have to give it up. However, the service works amazingly well and it's super convenient to order from eBay for example when the sellers won't ship to your location. I'm happy forward2me is there!
Hi,
Many thanks for taking the time to review our services.
I'm so pleased that you are overall happy with the service we provide and see that you have been with us for some time now.
With regards to shipping options, we do offer four courier options to Finland, DHL, UPS, TNT and DPD, also a cheap untracked option with the postal service however are always looking for new couriers to take on board.
The budget untracked service is very responible however this is only recommended for single, very small low value parcels, GLS in our country is Parcelforce, we have looked at working with this courier in the past however we cannot command the same level of discount on shipping as we do from couriers such as UPS and DHL.
Thank you once again thank you for your feedback and we hope to help you with shipping again soon.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm so pleased that you are overall happy with the service we provide and see that you have been with us for some time now.
With regards to shipping options, we do offer four courier options to Finland, DHL, UPS, TNT and DPD, also a cheap untracked option with the postal service however are always looking for new couriers to take on board.
The budget untracked service is very responible however this is only recommended for single, very small low value parcels, GLS in our country is Parcelforce, we have looked at working with this courier in the past however we cannot command the same level of discount on shipping as we do from couriers such as UPS and DHL.
Thank you once again thank you for your feedback and we hope to help you with shipping again soon.
Kind Regards,
Tracy.
Haoanqin Gao
03 August 2020
TNT Economy Express
HG
The processing was really fast, I was not expecting that they would be able to ship my package in the same afternoon it had been delivered to them. And the item arrived at my place in good condition.
Angelo Orlandi
03 August 2020
DHL Economy Select
AO
lenti nella spedizione, pagato giovedi' e spedita il mercoledi' dopo e per giutna un collo ancora non e' stato consegnato
Hi,
Many thanks for taking the time to review our services.
I'm sorry to hear that you are unhappy with the service you received from forward2me however I do see from the email communication that our agent tried to contact you on numerous occasions to resolve the issues although did not receive a response. She also tried to contact you by phone however was unable to do so.
We placed your shipment on hold pending a response, when we did not hear from you we then released the shipment for onward forwarding, this did however result in a delay in shipping your goods. Please be assured that we did have your best interests in mind, as we had found a more cost effective way to ship the goods.
With regards to the parcel that has not yet been delivered, I see from the tracking that this has now arrived in Italy, after being separated from the other two parcels in transit, this should be delivered to you soon.
I do sincerely apologise that we didn't get things quite right for you on this occasion and there was a problem with communication. I hope you will consider using our service again in the future and if you require any assistance with obtaining the best value for shipping please feel free to contact our Customer Service at any time and we will be happy to assist you.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm sorry to hear that you are unhappy with the service you received from forward2me however I do see from the email communication that our agent tried to contact you on numerous occasions to resolve the issues although did not receive a response. She also tried to contact you by phone however was unable to do so.
We placed your shipment on hold pending a response, when we did not hear from you we then released the shipment for onward forwarding, this did however result in a delay in shipping your goods. Please be assured that we did have your best interests in mind, as we had found a more cost effective way to ship the goods.
With regards to the parcel that has not yet been delivered, I see from the tracking that this has now arrived in Italy, after being separated from the other two parcels in transit, this should be delivered to you soon.
I do sincerely apologise that we didn't get things quite right for you on this occasion and there was a problem with communication. I hope you will consider using our service again in the future and if you require any assistance with obtaining the best value for shipping please feel free to contact our Customer Service at any time and we will be happy to assist you.
Kind Regards,
Tracy.
Verified Customer
03 August 2020
DHL Express Worldwide
VC
Fast status update and quick response
bruce hall
03 August 2020
DHL Express Worldwide
BH
the service is great but very expensive.
Hi,
Many thanks for taking the time to review our services, I'm pleased to hear that you are happy with the overall service however the cost of shipping was more expensive than you would have liked.
I see that you are based in New Zealand, in recent months the New Zealand government have added Goods and Service Tax to all lower value shipments being imported into your country. Due to the volume of parcels Forward2me ship to New Zealand we were required to register for the collection of this tax which has inevitabily impacted on the overall price of shipping lower value shipments.
Unfortunately these extra charges are out of our control however we continually work to make shipping for our customers as cost effective as possible.
We do offer a 30 day free storage period so if you ship on a regular basis it may be more cost effective for you to collate a number of parcels at your forward2me address and consolidate them into one shipment.
Many customers take advanatage of this offer to ensure that they obtain the maximum value when shipping.
I hope this suggestion helps going forward and you consider using our services again in the near future.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services, I'm pleased to hear that you are happy with the overall service however the cost of shipping was more expensive than you would have liked.
I see that you are based in New Zealand, in recent months the New Zealand government have added Goods and Service Tax to all lower value shipments being imported into your country. Due to the volume of parcels Forward2me ship to New Zealand we were required to register for the collection of this tax which has inevitabily impacted on the overall price of shipping lower value shipments.
Unfortunately these extra charges are out of our control however we continually work to make shipping for our customers as cost effective as possible.
We do offer a 30 day free storage period so if you ship on a regular basis it may be more cost effective for you to collate a number of parcels at your forward2me address and consolidate them into one shipment.
Many customers take advanatage of this offer to ensure that they obtain the maximum value when shipping.
I hope this suggestion helps going forward and you consider using our services again in the near future.
Kind Regards,
Tracy.
Jai Lakhwani
03 August 2020
DHL Express Worldwide
JL
Amazing work
Verified Customer
03 August 2020
DHL Express Worldwide
VC
Fast and efficient service, great customer service
Verified Customer
03 August 2020
DHL Economy Select
VC
scheiß service wollte 40 pfund von mir um ein paket in england zurück zuschicken, einfach lächerlich, hätte höchtens 5 pfund kosten dürfen.
Hi,
I'm really disappointed to hear that you have provided us with a 1* star when our agents did their very best to assist you in re-shipping your goods after the goods were shipped to our address in error. I believe the seller shipped the goods to your forward2me address instead of directly to your home address in Germany.
Unfortunately we cannot compete with UK sellers domestic pricing, they often provide this as a loss leader as they make their money on the sale of the product however as we are just providing a service and cannot command this kind of pricing from our couriers. We are an international courier and don't have the same options for a company who ships within the UK on a day to day basis.
I feel that we gave you a very competitive price for shipping to your overseas address and are thinking due to the seller making an error with the shipment they would have offered compensation to you to cover these costs.
I'm sorry that you feel that we didn't provide you with the expected level of service on this occasion.
Kind Regards,
Tracy.
I'm really disappointed to hear that you have provided us with a 1* star when our agents did their very best to assist you in re-shipping your goods after the goods were shipped to our address in error. I believe the seller shipped the goods to your forward2me address instead of directly to your home address in Germany.
Unfortunately we cannot compete with UK sellers domestic pricing, they often provide this as a loss leader as they make their money on the sale of the product however as we are just providing a service and cannot command this kind of pricing from our couriers. We are an international courier and don't have the same options for a company who ships within the UK on a day to day basis.
I feel that we gave you a very competitive price for shipping to your overseas address and are thinking due to the seller making an error with the shipment they would have offered compensation to you to cover these costs.
I'm sorry that you feel that we didn't provide you with the expected level of service on this occasion.
Kind Regards,
Tracy.
Verified Customer
01 August 2020
DHL Express Worldwide
VC
First time using the service. Easy to use & good shipping options available.
Cheaper if you ship multiple packages at the same time.
Cheaper if you ship multiple packages at the same time.
Tia Shimer
31 July 2020
DHL Express Worldwide
TS
The BEST forwarding experience! They make all my purchases easy and quick! packages arrive in great condition and are packed well.
Verified Customer
31 July 2020
UPS Express Saver
VC
Ordered twice through them, very quick turnarounds with no issues despite the active pandemic going on. A bit expensive but will use again.