Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
03 August 2020
DHL Express Worldwide
VC
definitely recommend and will continue to use. relatively easy to use website and system.
Verified Customer
03 August 2020
DHL Express Worldwide
VC
still in hold 1 week in forward2me
then you want from me 10 GBP I don't know why
then you want from me 10 GBP I don't know why
Hi,
Thank you for taking the time to review our services, I'm sorry to hear that you are unhappy with how we dealt with your package.
I see that the item you received was a prepaid card, as a rule we do not permit our customers to use their account for financial products however we do make an exception for prepaid cards which have no credit facility attached to them.
Due to this being a financial products we need to be very careful to ensure we are shipping a card to the correct person so have extra procedures in place to check the customers identity before shipping the card onwards overseas. We need to also ensure that the country in question also permit this kind of import.
These extra checks do take sometime and therefore an additional charge is applied to the shipment for the work involved.
I hope this helps you understand the additonal charges involved however if you have any further questions please don't hesitate to get in touch with our customer service team at info@forward2me.com.
Kind Regards,
Tracy.
Thank you for taking the time to review our services, I'm sorry to hear that you are unhappy with how we dealt with your package.
I see that the item you received was a prepaid card, as a rule we do not permit our customers to use their account for financial products however we do make an exception for prepaid cards which have no credit facility attached to them.
Due to this being a financial products we need to be very careful to ensure we are shipping a card to the correct person so have extra procedures in place to check the customers identity before shipping the card onwards overseas. We need to also ensure that the country in question also permit this kind of import.
These extra checks do take sometime and therefore an additional charge is applied to the shipment for the work involved.
I hope this helps you understand the additonal charges involved however if you have any further questions please don't hesitate to get in touch with our customer service team at info@forward2me.com.
Kind Regards,
Tracy.
Abrar
03 August 2020
DHL Express Worldwide
A
Great customer service! The shipment was well packaged and dispatched soon. Thank you very much, will definitely keep counting on forward2me!
ISAMU IMAI
03 August 2020
DHL Express Worldwide
II
Good .
It’s amazing and very fast.
It’s amazing and very fast.
Ann Albert
03 August 2020
DHL Express Worldwide
AA
Fast and efficient service.
cristobal sanchez
03 August 2020
DHL Express Worldwide
CS
Great service responded fast. Did take a day for responses but thats because of the time difference but always responded first thing in the morning thier time
Dana McIntosh
03 August 2020
DHL Express Worldwide
DM
This is my first order and it went fairly smooth. I used the personal shopper as the retailer would not allow an American PayPal. The PS helped me through the process. It’s not cheap but when you just gotta have products not sold in USA This works. Will definitely use again and highly recommend. But be sure to read the process and understand the cost.
Gaetane Valmont
03 August 2020
UPS Express Saver
GV
Quick and well packed.
Hi,
Many thanks for your great review, I'm so pleased you are happy with the service.
If there is anything you would like to suggest we look at going forward to make the experience better for you please let us know, we can maybe get that 5* next time you review our services?
Kind Regards,
Tracy.
Many thanks for your great review, I'm so pleased you are happy with the service.
If there is anything you would like to suggest we look at going forward to make the experience better for you please let us know, we can maybe get that 5* next time you review our services?
Kind Regards,
Tracy.
Verified Customer
03 August 2020
DHL Express Worldwide
VC
Absolutely fabulous, arrived at their UK warehouse midday on the Thursday, DHLd by 1300hrs, in my wife's, hand at 1400hrs the next day in Romania, thank you, will be using your services again in the coming weeks and months.
Verified Customer
03 August 2020
DHL Economy Select
VC
Perfect service every time. They repack and send within one business day.
Verified Customer
03 August 2020
DHL Express Worldwide
VC
I am always pleased at how the representative takes the extra care repack the boxes to minimize shipping cost when I consolidate.
Verified Customer
03 August 2020
DHL Economy Select
VC
Excellent, super quick service!
Reginald Strickland
03 August 2020
DHL Express Worldwide
RS
I really love your services. Being able to buy things in Europe that you cannot find in the U.S.A.. I would recommend this company to everyone..
Verified Customer
03 August 2020
DHL Express Worldwide
VC
Super good and reliable. Always on time, always confident with the service, alway convenient (web and delivery). Wow!!
Johanna Saastamoinen
03 August 2020
UPS Standard Single
JS
Having been using the forwad2me service for years and well over 50 times total so I should actually give it a full 5 star review but there is actually a big lack of couriers available. I work in an international webshop here in Finland and we get really good prices from GLS, for example. Some cheaper options should definitely be listed besides just UPS and DHL. I'm on the edge with the prices since I order over 40 items at a time and end up paying a lot more than just shipping fees. I'm trying to do side business selling the items here but the fees eat up so much profit that it's a matter of time when I have to give it up. However, the service works amazingly well and it's super convenient to order from eBay for example when the sellers won't ship to your location. I'm happy forward2me is there!
Hi,
Many thanks for taking the time to review our services.
I'm so pleased that you are overall happy with the service we provide and see that you have been with us for some time now.
With regards to shipping options, we do offer four courier options to Finland, DHL, UPS, TNT and DPD, also a cheap untracked option with the postal service however are always looking for new couriers to take on board.
The budget untracked service is very responible however this is only recommended for single, very small low value parcels, GLS in our country is Parcelforce, we have looked at working with this courier in the past however we cannot command the same level of discount on shipping as we do from couriers such as UPS and DHL.
Thank you once again thank you for your feedback and we hope to help you with shipping again soon.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm so pleased that you are overall happy with the service we provide and see that you have been with us for some time now.
With regards to shipping options, we do offer four courier options to Finland, DHL, UPS, TNT and DPD, also a cheap untracked option with the postal service however are always looking for new couriers to take on board.
The budget untracked service is very responible however this is only recommended for single, very small low value parcels, GLS in our country is Parcelforce, we have looked at working with this courier in the past however we cannot command the same level of discount on shipping as we do from couriers such as UPS and DHL.
Thank you once again thank you for your feedback and we hope to help you with shipping again soon.
Kind Regards,
Tracy.
Haoanqin Gao
03 August 2020
TNT Economy Express
HG
The processing was really fast, I was not expecting that they would be able to ship my package in the same afternoon it had been delivered to them. And the item arrived at my place in good condition.
Angelo Orlandi
03 August 2020
DHL Economy Select
AO
lenti nella spedizione, pagato giovedi' e spedita il mercoledi' dopo e per giutna un collo ancora non e' stato consegnato
Hi,
Many thanks for taking the time to review our services.
I'm sorry to hear that you are unhappy with the service you received from forward2me however I do see from the email communication that our agent tried to contact you on numerous occasions to resolve the issues although did not receive a response. She also tried to contact you by phone however was unable to do so.
We placed your shipment on hold pending a response, when we did not hear from you we then released the shipment for onward forwarding, this did however result in a delay in shipping your goods. Please be assured that we did have your best interests in mind, as we had found a more cost effective way to ship the goods.
With regards to the parcel that has not yet been delivered, I see from the tracking that this has now arrived in Italy, after being separated from the other two parcels in transit, this should be delivered to you soon.
I do sincerely apologise that we didn't get things quite right for you on this occasion and there was a problem with communication. I hope you will consider using our service again in the future and if you require any assistance with obtaining the best value for shipping please feel free to contact our Customer Service at any time and we will be happy to assist you.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm sorry to hear that you are unhappy with the service you received from forward2me however I do see from the email communication that our agent tried to contact you on numerous occasions to resolve the issues although did not receive a response. She also tried to contact you by phone however was unable to do so.
We placed your shipment on hold pending a response, when we did not hear from you we then released the shipment for onward forwarding, this did however result in a delay in shipping your goods. Please be assured that we did have your best interests in mind, as we had found a more cost effective way to ship the goods.
With regards to the parcel that has not yet been delivered, I see from the tracking that this has now arrived in Italy, after being separated from the other two parcels in transit, this should be delivered to you soon.
I do sincerely apologise that we didn't get things quite right for you on this occasion and there was a problem with communication. I hope you will consider using our service again in the future and if you require any assistance with obtaining the best value for shipping please feel free to contact our Customer Service at any time and we will be happy to assist you.
Kind Regards,
Tracy.
Verified Customer
03 August 2020
DHL Express Worldwide
VC
Fast status update and quick response
bruce hall
03 August 2020
DHL Express Worldwide
BH
the service is great but very expensive.
Hi,
Many thanks for taking the time to review our services, I'm pleased to hear that you are happy with the overall service however the cost of shipping was more expensive than you would have liked.
I see that you are based in New Zealand, in recent months the New Zealand government have added Goods and Service Tax to all lower value shipments being imported into your country. Due to the volume of parcels Forward2me ship to New Zealand we were required to register for the collection of this tax which has inevitabily impacted on the overall price of shipping lower value shipments.
Unfortunately these extra charges are out of our control however we continually work to make shipping for our customers as cost effective as possible.
We do offer a 30 day free storage period so if you ship on a regular basis it may be more cost effective for you to collate a number of parcels at your forward2me address and consolidate them into one shipment.
Many customers take advanatage of this offer to ensure that they obtain the maximum value when shipping.
I hope this suggestion helps going forward and you consider using our services again in the near future.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services, I'm pleased to hear that you are happy with the overall service however the cost of shipping was more expensive than you would have liked.
I see that you are based in New Zealand, in recent months the New Zealand government have added Goods and Service Tax to all lower value shipments being imported into your country. Due to the volume of parcels Forward2me ship to New Zealand we were required to register for the collection of this tax which has inevitabily impacted on the overall price of shipping lower value shipments.
Unfortunately these extra charges are out of our control however we continually work to make shipping for our customers as cost effective as possible.
We do offer a 30 day free storage period so if you ship on a regular basis it may be more cost effective for you to collate a number of parcels at your forward2me address and consolidate them into one shipment.
Many customers take advanatage of this offer to ensure that they obtain the maximum value when shipping.
I hope this suggestion helps going forward and you consider using our services again in the near future.
Kind Regards,
Tracy.
Jai Lakhwani
03 August 2020
DHL Express Worldwide
JL
Amazing work
Verified Customer
03 August 2020
DHL Express Worldwide
VC
Fast and efficient service, great customer service
Verified Customer
03 August 2020
DHL Economy Select
VC
scheiß service wollte 40 pfund von mir um ein paket in england zurück zuschicken, einfach lächerlich, hätte höchtens 5 pfund kosten dürfen.
Hi,
I'm really disappointed to hear that you have provided us with a 1* star when our agents did their very best to assist you in re-shipping your goods after the goods were shipped to our address in error. I believe the seller shipped the goods to your forward2me address instead of directly to your home address in Germany.
Unfortunately we cannot compete with UK sellers domestic pricing, they often provide this as a loss leader as they make their money on the sale of the product however as we are just providing a service and cannot command this kind of pricing from our couriers. We are an international courier and don't have the same options for a company who ships within the UK on a day to day basis.
I feel that we gave you a very competitive price for shipping to your overseas address and are thinking due to the seller making an error with the shipment they would have offered compensation to you to cover these costs.
I'm sorry that you feel that we didn't provide you with the expected level of service on this occasion.
Kind Regards,
Tracy.
I'm really disappointed to hear that you have provided us with a 1* star when our agents did their very best to assist you in re-shipping your goods after the goods were shipped to our address in error. I believe the seller shipped the goods to your forward2me address instead of directly to your home address in Germany.
Unfortunately we cannot compete with UK sellers domestic pricing, they often provide this as a loss leader as they make their money on the sale of the product however as we are just providing a service and cannot command this kind of pricing from our couriers. We are an international courier and don't have the same options for a company who ships within the UK on a day to day basis.
I feel that we gave you a very competitive price for shipping to your overseas address and are thinking due to the seller making an error with the shipment they would have offered compensation to you to cover these costs.
I'm sorry that you feel that we didn't provide you with the expected level of service on this occasion.
Kind Regards,
Tracy.
Verified Customer
01 August 2020
DHL Express Worldwide
VC
First time using the service. Easy to use & good shipping options available.
Cheaper if you ship multiple packages at the same time.
Cheaper if you ship multiple packages at the same time.
Tia Shimer
31 July 2020
DHL Express Worldwide
TS
The BEST forwarding experience! They make all my purchases easy and quick! packages arrive in great condition and are packed well.
Verified Customer
31 July 2020
UPS Express Saver
VC
Ordered twice through them, very quick turnarounds with no issues despite the active pandemic going on. A bit expensive but will use again.
Jack Horley
30 July 2020
DHL Economy Select
JH
Anna from customer service was super helpful and albeit tentative to send my high value parcel to an unknown address, everything was dealt with proactively and timely. Would use again 100%
Verified Customer
30 July 2020
DHL Express Worldwide
VC
Received package quickly. good email communication. A little expensive.
Hi,
Many thanks for providing us with your review, I'm so pleased that everything worked well for you via both shipping and communication although the cost for shipping was a little expensive.
I see that you have shipped a very small parcel, it may be more cost effective for you going forward to collate a number of parcels at your forward2me address and consolidate them into one package. We offer a 30 day free storage period to allow our customers to arrange purchases and shipping in this way.
I hope my suggestions help make shipping more cost effective for you going forward however if you have any further questions please don't hesitate to get in touch with our Customer Service team and they will be happy to assist you further.
Kind Regards,
Tracy.
Many thanks for providing us with your review, I'm so pleased that everything worked well for you via both shipping and communication although the cost for shipping was a little expensive.
I see that you have shipped a very small parcel, it may be more cost effective for you going forward to collate a number of parcels at your forward2me address and consolidate them into one package. We offer a 30 day free storage period to allow our customers to arrange purchases and shipping in this way.
I hope my suggestions help make shipping more cost effective for you going forward however if you have any further questions please don't hesitate to get in touch with our Customer Service team and they will be happy to assist you further.
Kind Regards,
Tracy.
Wendy Lewis
30 July 2020
DHL Express Worldwide
WL
The delivery was fast when it got to customs it was held for 4 days due to not having a clearance form so it was a bit of a hassle but im still satisfied will use again
Verified Customer
30 July 2020
DHL Express Worldwide
VC
i bought only 3 bras & instead of shipping in a carton box (the goods arrived in a huge carton box and i requested a repackaging) they put them in a plastic bag so the padding of all bras are all damaged. other than i'm satisfied with fast shipping.
Hi,
Many thanks for reviewing our services however I'm sorry to hear that your items have been left vulnerable for damage on repacking and they have arrived with you in poor condition.
This is really disappointing for us to hear and I can only sincerely apologise. I can only think that this is maybe down to experience with the individual who repacked your goods, we have taken lots of new employees on recently and it does take a little time for them to be trained to our usual high standard.
So we can resolve this I will contact you shortly via email.
Thank you for bringing this to our attention, I will also pass your comments to our warehouse manager so they can address the training need within their team.
Kind Regards,
Tracy.
Many thanks for reviewing our services however I'm sorry to hear that your items have been left vulnerable for damage on repacking and they have arrived with you in poor condition.
This is really disappointing for us to hear and I can only sincerely apologise. I can only think that this is maybe down to experience with the individual who repacked your goods, we have taken lots of new employees on recently and it does take a little time for them to be trained to our usual high standard.
So we can resolve this I will contact you shortly via email.
Thank you for bringing this to our attention, I will also pass your comments to our warehouse manager so they can address the training need within their team.
Kind Regards,
Tracy.
Barbara Rosati
30 July 2020
DHL Express Worldwide
BR
ottimo servizio, velocissimo!
Dark M00n
30 July 2020
UPS Express Saver
DM
Shipment fee is so expensive more than shipping from USA
Hi,
Many thanks for providing us with your feedback.
I'm sorry to hear that you are unhappy with the cost of shipping from the UK to your country. Shipping costs however can vary from country to country and can be calculated in a different way.
I have taken a look at your shipment and can see that you shipped your goods as a multi-piece shipment without taking advantage of the combine and repack service.
This service is offered to customers on shipping, we take all your parcels and repack them as efficiently and safely as possible for shipping. This not only make them safe but can also reduce the overall size of them for shipping.
Shipping from the UK is calculated on the amount of space the parcel takes up in transit, this is called the volumetric weight, I'm not sure if this is how couriers calculate the shipping from the USA.
I see that you did not take advantage of this when you shipped, therefore the volumetric weight was much higher than the actual dead weight. Using the combine and repack service could have helped reduce the volumetric weight and therefore the cost.
I hope these suggestions help going forward however if you need any further clarification please contact our Customer Services team and they will be happy to assist you further.
Kind Regards,
Tracy.
Many thanks for providing us with your feedback.
I'm sorry to hear that you are unhappy with the cost of shipping from the UK to your country. Shipping costs however can vary from country to country and can be calculated in a different way.
I have taken a look at your shipment and can see that you shipped your goods as a multi-piece shipment without taking advantage of the combine and repack service.
This service is offered to customers on shipping, we take all your parcels and repack them as efficiently and safely as possible for shipping. This not only make them safe but can also reduce the overall size of them for shipping.
Shipping from the UK is calculated on the amount of space the parcel takes up in transit, this is called the volumetric weight, I'm not sure if this is how couriers calculate the shipping from the USA.
I see that you did not take advantage of this when you shipped, therefore the volumetric weight was much higher than the actual dead weight. Using the combine and repack service could have helped reduce the volumetric weight and therefore the cost.
I hope these suggestions help going forward however if you need any further clarification please contact our Customer Services team and they will be happy to assist you further.
Kind Regards,
Tracy.
David Lubin
30 July 2020
DHL Economy Select
DL
Well I've using their sevice 3 times. In these 3 times there was so many package from depop and they always send me an e-mail when I've got a new package or when the package is ready to ship. It's easy to get trough service if you get any problems.
However I did use another service as that but it was quite expensive that was somentimes when I know and I need to order many items for my family or my girlfriend I will use their service. Instead of having one parcel after another.
However I did use another service as that but it was quite expensive that was somentimes when I know and I need to order many items for my family or my girlfriend I will use their service. Instead of having one parcel after another.
Dr. Alawi Taqi
30 July 2020
DHL Express Worldwide
DAT
excellent and amazing services
Raj Singh
30 July 2020
DHL Economy Select
RS
They are the best forwarders you can use from UK or Germany. Shipments are handles with care. They are also very fast in processing the packages
Faurschou
30 July 2020
DHL Express Worldwide
F
Extremely quick service and very polite customer support. My purchase was delivered to Forward2Me in the afternoon, it was forwarded to me late, same afternoon, and I received the package the next day! Thank you!
Verified Customer
30 July 2020
DHL Express Worldwide
VC
Worked like a charm. The service was easy to start with. I was notified of each incoming package. I could then combine everything and request it sent to me. Everything was quick and the pricing is transparent. Would gladly use again.
Charisse Bartoli
30 July 2020
DHL Express Worldwide
CB
Too expensive for such a small package.
Hi,
Thank you for your feedback.
I'm pleased to hear you have found our service efficient however the cost of shipping was more than you would have liked.
I see that your parcel was only very light however shipping costs are based on the actual space it takes up in transit. This is called the volumetric weight and is how the courier calculate the overall cost of shipping.
The volumetric weight of your parcel was higher therefore the cost of shipping moved into the next price bracket.
Shipping can be more cost effective if you purchase a number of items from multiple retailers and combine the goods into one package for shipping so you can obtain the maximum value for the service.
We offer 30 free days storage which does allow customers to collate parcels for a time and ship them altogether.
I hope this helps guide you going forward however if you need any further assistance please feel free to contact our Customer Service team at any time.
Kind Regards,
Tracy.
Thank you for your feedback.
I'm pleased to hear you have found our service efficient however the cost of shipping was more than you would have liked.
I see that your parcel was only very light however shipping costs are based on the actual space it takes up in transit. This is called the volumetric weight and is how the courier calculate the overall cost of shipping.
The volumetric weight of your parcel was higher therefore the cost of shipping moved into the next price bracket.
Shipping can be more cost effective if you purchase a number of items from multiple retailers and combine the goods into one package for shipping so you can obtain the maximum value for the service.
We offer 30 free days storage which does allow customers to collate parcels for a time and ship them altogether.
I hope this helps guide you going forward however if you need any further assistance please feel free to contact our Customer Service team at any time.
Kind Regards,
Tracy.
Michael Lui
30 July 2020
DHL Express Worldwide
ML
Excellent customer service with timely reply. Staff was helpful and the whole shipping process was smooth. The goods I shipped arrived safe and sound (they were fragile goods). I have used the service twice and they were consistently good. Definitely my first choice.
Verified Customer
30 July 2020
DHL Express Worldwide
VC
Very good service,fast shipping and good prices.
olga lazaridou
30 July 2020
DHL Economy Select
OL
Reliable customer service,helpful staff,very efficient and professional!The best forwarding company!!!
Fahad M
30 July 2020
UPS Express Saver
FM
Excellent and fast customer services, they take care of package once they received them.
Verified Customer
30 July 2020
DHL Economy Select
VC
Perfect service all the way! Easy registration, fast forwarding of the parcel, reasonable freight prices. 5 stars well deserved. Recommended!
areej azez
30 July 2020
UPS Express Saver
AA
اناا جدا سعيده على وصولها مغلفة بعناية
Verified Customer
30 July 2020
DHL Economy Select
VC
I payed for repack and package optimization and they left the 2 pairs of sandals I bought in their original boxes!! So the shipping was more expensive.
Hi,
Many thanks for taking the time to provide us with your review.
I'm sorry that the cost of shipping was more than expected however we don't as a rule remove any kind of manufacturer or shoe boxes until this is specifically requested by the customer via email.
Removing the boxes would make the product vulnerable to damage in transit and we not remove the boxes without the customers consent. However going forward if you prefer us to work in this way please contact our Customer Services team before submitting your combine and repack request and they can look at removing the boxes.
Kind Regards,
Tracy.
Many thanks for taking the time to provide us with your review.
I'm sorry that the cost of shipping was more than expected however we don't as a rule remove any kind of manufacturer or shoe boxes until this is specifically requested by the customer via email.
Removing the boxes would make the product vulnerable to damage in transit and we not remove the boxes without the customers consent. However going forward if you prefer us to work in this way please contact our Customer Services team before submitting your combine and repack request and they can look at removing the boxes.
Kind Regards,
Tracy.
Verified Customer
30 July 2020
UPS Express Saver
VC
Very easy to use service. Everything well procced from getting the adress to do the shipping to your home adress!
Martin Horne
30 July 2020
DHL Express Worldwide
MH
good service
Verified Customer
30 July 2020
DHL Express Worldwide
VC
It was super fast to get items from Europe to Australia with choice of courier
Jonathan
30 July 2020
UPS Express Saver
J
I used Forward2Me for the first time after some poor experiences with other freight forwarders. Forward2Me is much more streamlined. The receipt, handling, and dispatch of my packages was very speedy and efficient, unlike the other companies. I'm not going back. Hope to be with Forward2Me for a long time going forwards. Thank you.
Andrew Pearce
30 July 2020
DHL Express Worldwide
AP
The delivered the goods in a timely manner, but the web-site booking system is clunky, and no tips, or suggestions as you go though made the process frustrating.
Hi,
Many thanks for your feedback, we do appreciate your taking the time to provide us with your comments.
I'm sorry to hear that you feel our website didn't work smoothly for you, we would be really interested in some further feedback on this, we are always looking for ways to improve the customers interaction with our website and would be very happy to hear further suggestions.
I will contact you directly via your registered email regarding this.
Thank you once again for your response and I will be in touch soon.
Kind Regards,
Tracy.
Many thanks for your feedback, we do appreciate your taking the time to provide us with your comments.
I'm sorry to hear that you feel our website didn't work smoothly for you, we would be really interested in some further feedback on this, we are always looking for ways to improve the customers interaction with our website and would be very happy to hear further suggestions.
I will contact you directly via your registered email regarding this.
Thank you once again for your response and I will be in touch soon.
Kind Regards,
Tracy.
Verified Customer
30 July 2020
DHL Express Worldwide
VC
Fast shipping!!