Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
30 July 2020
DHL Express Worldwide
VC
Great service, communication and care taken with my items.
Verified Customer
30 July 2020
DHL Express Worldwide
VC
5 stars fast response
Verified Customer
30 July 2020
DHL Express Worldwide
VC
Gros as usuel but poor delivery
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the transit times incurred whilst shipping via our services.
Due to the current Corona Virus Pandemic we are experiencing many delays with lockdowns and delayed customs service. Unfortunately there have been lots of delays in your part of the world and some shipments have incurred lengthy delays, this is out of our control. None of the couriers are guaranteeing transit time at the moment due to the situation being so volatile.
Hopefully services will return to normal soon and standard shipping times resume.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the transit times incurred whilst shipping via our services.
Due to the current Corona Virus Pandemic we are experiencing many delays with lockdowns and delayed customs service. Unfortunately there have been lots of delays in your part of the world and some shipments have incurred lengthy delays, this is out of our control. None of the couriers are guaranteeing transit time at the moment due to the situation being so volatile.
Hopefully services will return to normal soon and standard shipping times resume.
Kind Regards,
Tracy.
hamed jamli
30 July 2020
DHL Express Worldwide
HJ
super fast shipping , my number one
thank you so much
thank you so much
Bader Alzunaydi
30 July 2020
UPS Express Saver
BA
Great service! One week delayed of given time, but I understand that due to Corona Virus pandemic.
Hi,
Many thanks for your review and I'm pleased to hear that we provided you with great service.
We have encountered quite a few transit delays due to the Corona Virus Pandemic, I do understand that this can be frustrating for the receiver and hope services will be back to normal soon.
Kind Regards,
Tracy.
Many thanks for your review and I'm pleased to hear that we provided you with great service.
We have encountered quite a few transit delays due to the Corona Virus Pandemic, I do understand that this can be frustrating for the receiver and hope services will be back to normal soon.
Kind Regards,
Tracy.
Verified Customer
30 July 2020
DHL Express Worldwide
VC
speedy service
Verified Customer
30 July 2020
DHL Express Worldwide
VC
The service is indeed a 5 star By forward2me .. in many shipments , it takes less than 72 hours to reach my door step .. Thanks .
Verified Customer
30 July 2020
DHL Express Worldwide
VC
Fast delivery!
Greg Milne
30 July 2020
DHL Express Worldwide
GM
Very fast, great communications and an easy to use service. Maybe on the pricey side, would be good to have a slower, “value” option but having said that I would definitely recommend the service and use it agin.
Verified Customer
30 July 2020
DHL Express Worldwide
VC
Very fast service and delivery, website easy to navigate as well. Very pleased, would use again and would recommend to anyone looking for a international forwarding service.
Chad Harris
30 July 2020
DHL Economy Select
CH
Estimated shipping cost inflated to more than double when item arrived. Weight was the same as when estimated. I was forced to send the item back to the original sender.
Hi,
Many thanks for getting in touch and providing us with your feedback.
I'm thinking there has been a misunderstanding here on how shipping fees are calculated. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that the actual weight of your parcel was 1.65 kg however the volumetric weight of the parcel was 5.20 kg therefore the shipping fees are based on the higher volumetric weight.
I'm thinking when you obtained your original quote you entered the actual weight rather than the volumetric weight and this is why the price for shipping is higher than expected.
We do offer a combine and repack service where our processing team repack your goods as efficiently as possible, this can reduce overall size of the package and therefore shipping costs. Due to the items you have shipped being footwear, it is sometimes difficult to reduce the overall size of the package due to the shoe box.
I hope this helps explain why the shipping cost could have been more than you expected however if you wish to check shipping costs before going ahead with another purchase please contact our Customer Care team with the weight and dimensions of the package and they will be very happy to confirm the cost of shipping for you beforehand.
Kind Regards,
Tracy.
Many thanks for getting in touch and providing us with your feedback.
I'm thinking there has been a misunderstanding here on how shipping fees are calculated. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that the actual weight of your parcel was 1.65 kg however the volumetric weight of the parcel was 5.20 kg therefore the shipping fees are based on the higher volumetric weight.
I'm thinking when you obtained your original quote you entered the actual weight rather than the volumetric weight and this is why the price for shipping is higher than expected.
We do offer a combine and repack service where our processing team repack your goods as efficiently as possible, this can reduce overall size of the package and therefore shipping costs. Due to the items you have shipped being footwear, it is sometimes difficult to reduce the overall size of the package due to the shoe box.
I hope this helps explain why the shipping cost could have been more than you expected however if you wish to check shipping costs before going ahead with another purchase please contact our Customer Care team with the weight and dimensions of the package and they will be very happy to confirm the cost of shipping for you beforehand.
Kind Regards,
Tracy.
Verified Customer
30 July 2020
UPS Express Saver
VC
I had questions about my shipment and they responded to confirm what I was expecting was received by them and ready to ship.
Verified Customer
28 July 2020
DHL Express Worldwide
VC
The service was excellent as always.
Karam e
28 July 2020
DHL Express Worldwide
KE
The fastest way to forward shipping
Verified Customer
25 July 2020
TNT Economy Express
VC
Charge cheaper for shipping cost. It took 1 month to ship from UK to Australia. The first oldest item I bought in the bundle, I got to see the physical condition after more than 2 months (1 month at UK storage and 1 month to ship). Warranty period has lapsed and thankfully the item was sold as described. I don't like to pay for inefficiency/incompetence
Hi,
Many thanks for taking the time to provide us with your feedback however I'm sorry to hear that you have found our services expensive.
We do feel that the cost of our service offers good value, we not only offer shipping but the use of the UK address, the acceptance, processing, storage and dispatch of the goods including all export paperwork for shipping.
We have found over the past year due to the Australia Government introducing the charge of GST on both the value of the goods and the service provided when shipping lower value goods has made shipping to your country more expensive however these extra costs are above our control and we need to charge these fees to comply with the import regulations in your country.
I'm sorry to hear that your shipment took so long to deliver, one month is longer than expected in normal times however due to the current situation with the COVID-19 Pandemic many services have been disrupted and delays have occurred. This again is out of our control, customs authorities have backlog, borders have been closed and many many more issues down to lack to staffing levels and quarantine procedures.
Generally shipping goes very smoothly to Australia however at present we recommend that you use the Express Services available rather than the economy one chosen, the economy services have been hit the hardest due to economical flights not being available to the couriers.
I hope my explanations help explain the issues you have experienced with shipping and the costs involved however if you have any further questions please don't hesitate to get in touch with our Customer Service team and they will be very happy to assist you.
Kind Regards,
Tracy.
Many thanks for taking the time to provide us with your feedback however I'm sorry to hear that you have found our services expensive.
We do feel that the cost of our service offers good value, we not only offer shipping but the use of the UK address, the acceptance, processing, storage and dispatch of the goods including all export paperwork for shipping.
We have found over the past year due to the Australia Government introducing the charge of GST on both the value of the goods and the service provided when shipping lower value goods has made shipping to your country more expensive however these extra costs are above our control and we need to charge these fees to comply with the import regulations in your country.
I'm sorry to hear that your shipment took so long to deliver, one month is longer than expected in normal times however due to the current situation with the COVID-19 Pandemic many services have been disrupted and delays have occurred. This again is out of our control, customs authorities have backlog, borders have been closed and many many more issues down to lack to staffing levels and quarantine procedures.
Generally shipping goes very smoothly to Australia however at present we recommend that you use the Express Services available rather than the economy one chosen, the economy services have been hit the hardest due to economical flights not being available to the couriers.
I hope my explanations help explain the issues you have experienced with shipping and the costs involved however if you have any further questions please don't hesitate to get in touch with our Customer Service team and they will be very happy to assist you.
Kind Regards,
Tracy.
Verified Customer
25 July 2020
UPS Standard Single
VC
Fast shipping, good consolidation, great price!!
Cynthia Morrell
24 July 2020
TNT Express Non-Docs
CM
I have had only excellent service from this company but this particular shipment I havent received yet.
Hi,
Many thanks for your great review although your last shipment is not yet with you.
I see that you have chosen the budget untracked service where the goods are shipped via the mail service with no tracking. Unfortunately due to this service not having any tracking we cannot guarantee any kind of timescales for transit or locate the current whereabouts of the parcel until it arrives with you.
On choosing this service we do advise customers that there is no tracking and the option is chosen at their own risk as we are unable to offer any kind of customer service support for this type of delivery. We always recommend that you choose on of the fully tracked door to door courier services so we can offer full support until delivery. The untracked service is there as a very basic option for customers shipping very low value parcels where transit times are not important to them.
I hope this helps explain the difference in the untracked and courier tracked services however if there is anything else we can do to assist you please don't hesitate to get in touch with our customer service team and they will be happy to assist you further.
Kind Regards,
Tracy.
Many thanks for your great review although your last shipment is not yet with you.
I see that you have chosen the budget untracked service where the goods are shipped via the mail service with no tracking. Unfortunately due to this service not having any tracking we cannot guarantee any kind of timescales for transit or locate the current whereabouts of the parcel until it arrives with you.
On choosing this service we do advise customers that there is no tracking and the option is chosen at their own risk as we are unable to offer any kind of customer service support for this type of delivery. We always recommend that you choose on of the fully tracked door to door courier services so we can offer full support until delivery. The untracked service is there as a very basic option for customers shipping very low value parcels where transit times are not important to them.
I hope this helps explain the difference in the untracked and courier tracked services however if there is anything else we can do to assist you please don't hesitate to get in touch with our customer service team and they will be happy to assist you further.
Kind Regards,
Tracy.
Verified Customer
24 July 2020
UPS Standard Single
VC
The parcel was damaged by UPS during transport and they did not honour the claim although it was obvious that the damaged was caused by improper handling. Forward2me offered a 50% compensation as a gesture of good will which is good but it is certainly not 100%
Hi,
Many thanks for your review.
I'm sorry to hear that UPS have not offered the compensation you would have liked for the damage of your shipment, I have investigated the situation and feel that our Customer Care representative did their very best to help you with this shipment.
From the photographs you provided I am certain forward2me repacked the goods as safe and secure as possible for shipping and that UPS were at fault on this occasion although they did not take responsibility.
We always want to ensure customers feel that we have done our very best for them hence the offer of compensation as a gesture of goodwill on our part.
Sometimes it is very hard to prove the damage has actually been caused by the courier and even if they take responsibility they do not offer full compensation for the goods.
I hope this will not deter you from shipping with us again in the future and if we can offer any further support please don't hesitate to get in touch with our Customer Service team.
Kind Regards,
Tracy.
Many thanks for your review.
I'm sorry to hear that UPS have not offered the compensation you would have liked for the damage of your shipment, I have investigated the situation and feel that our Customer Care representative did their very best to help you with this shipment.
From the photographs you provided I am certain forward2me repacked the goods as safe and secure as possible for shipping and that UPS were at fault on this occasion although they did not take responsibility.
We always want to ensure customers feel that we have done our very best for them hence the offer of compensation as a gesture of goodwill on our part.
Sometimes it is very hard to prove the damage has actually been caused by the courier and even if they take responsibility they do not offer full compensation for the goods.
I hope this will not deter you from shipping with us again in the future and if we can offer any further support please don't hesitate to get in touch with our Customer Service team.
Kind Regards,
Tracy.
nobuo shirahashi
24 July 2020
UPS Express Saver
NS
問い合わせに的確に回答を頂いていますので助かります。
ドイツでの配送業者がDHL以外のオプションを選択できれば、より有用でしょう。
ドイツでの配送業者がDHL以外のオプションを選択できれば、より有用でしょう。
Verified Customer
24 July 2020
DHL Domestic Express
VC
All their advertising claimed how easy and simple it is to use their services. Effortless and easy. Definitely NOT the experience I had.
I ordered perfume from the UK to be freight forwarded to me in Australia. I didn't get an estimate or quote before hand of what it would cost for your items to ship to me. Not sure if there is an option to do that. I should have probably done more research. You only find out once its shipped to their warehouse- that's if they will be able to ship it to you!
They asked me for paperwork to clarify the order once it had arrived. I went through the whole process of validating everything and it still wouldn't go through.
Eventually when I queried why nothing was working, they inform me that they were refusing to ship my stuff because it was labelled as 'dangerous goods'.
The options they gave me were then to 1) discard the product ( £600++ worth of product which they would kindly toss for free), 2) send it back to the sender for a fee, or 3) ship it to a local address for another fee.
All in all, I'm lucky I have a friend who lives in the UK who can keep it for me until I can see her in a year or so! I had not wanted to bother her with a package. For my consideration - instead of costing me £6 to ship it direct to her, it cost me £30 to finally get it to her and days of back and forth with forward2me. What a waste of time. Imagine if I didn't have a friend in the UK - I would have lost all my money and product!
I ordered perfume from the UK to be freight forwarded to me in Australia. I didn't get an estimate or quote before hand of what it would cost for your items to ship to me. Not sure if there is an option to do that. I should have probably done more research. You only find out once its shipped to their warehouse- that's if they will be able to ship it to you!
They asked me for paperwork to clarify the order once it had arrived. I went through the whole process of validating everything and it still wouldn't go through.
Eventually when I queried why nothing was working, they inform me that they were refusing to ship my stuff because it was labelled as 'dangerous goods'.
The options they gave me were then to 1) discard the product ( £600++ worth of product which they would kindly toss for free), 2) send it back to the sender for a fee, or 3) ship it to a local address for another fee.
All in all, I'm lucky I have a friend who lives in the UK who can keep it for me until I can see her in a year or so! I had not wanted to bother her with a package. For my consideration - instead of costing me £6 to ship it direct to her, it cost me £30 to finally get it to her and days of back and forth with forward2me. What a waste of time. Imagine if I didn't have a friend in the UK - I would have lost all my money and product!
Hi,
Many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy due to being unable to ship your perfumes to Australia.
Perfumery products are classed as dangerous goods for shipping and although we have undertaken a vigorous training programme to be able to ship these kind of products there are some countries that our couriers do not support shipping of these type of goods.
We do explain this situation on our website both on the faq section and on our terms of trade to ensure customers contact our customer service team to seek advice before looking to ship items classed as dangerous goods.
When a customer overlooks this advice and receives goods that we are unable to ship, we do our very best to help them return the goods to the seller or ship to another UK address. If this is not possible we would look to dispose of the goods free of charge however we would not do this unless the customer asked us to do so.
The rules for shipping dangerous goods are governed by the International Air Transport Association, they govern what can be carried on flights, both forward2me and the couriers need to abide by these rules otherwise they risk a hefty fine.
I'm sorry that you feel you didn't receive the expected level of service from forward2me, going forward if you are looking to use our services again in the future and wish to check if there are any issues with shipping your product please don't hesitate to get in touch with our Customer Service team and they will be very happy to assist you.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy due to being unable to ship your perfumes to Australia.
Perfumery products are classed as dangerous goods for shipping and although we have undertaken a vigorous training programme to be able to ship these kind of products there are some countries that our couriers do not support shipping of these type of goods.
We do explain this situation on our website both on the faq section and on our terms of trade to ensure customers contact our customer service team to seek advice before looking to ship items classed as dangerous goods.
When a customer overlooks this advice and receives goods that we are unable to ship, we do our very best to help them return the goods to the seller or ship to another UK address. If this is not possible we would look to dispose of the goods free of charge however we would not do this unless the customer asked us to do so.
The rules for shipping dangerous goods are governed by the International Air Transport Association, they govern what can be carried on flights, both forward2me and the couriers need to abide by these rules otherwise they risk a hefty fine.
I'm sorry that you feel you didn't receive the expected level of service from forward2me, going forward if you are looking to use our services again in the future and wish to check if there are any issues with shipping your product please don't hesitate to get in touch with our Customer Service team and they will be very happy to assist you.
Kind Regards,
Tracy.
Isabel Nunes
24 July 2020
DHL Economy Select
IN
Fast and trustworthy. A bit too expensive though. But we can't have it all.
Hi,
Many thanks for taking the time to review our services, I'm pleased that you have found our service fast and trustworthy, that's good to hear.
We do feel that we offer a cost effective price for the service we offer and work on a regular basis with our couriers to ensure our customer obtain the best value for shipping.
Our service not only offers shipping but the use of a UK address, the acceptance, processing, storing and export of your goods.
We do offer a good choice of couriers and services for shipping and see that you did not choose the cheapest option for shipping on this occasion, please don't hesitate to get in touch with our Customer Service next time you ship so we can help guide you to the best service for shipping to your country.
I hope this helps and look forward to helping you ship again soon.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services, I'm pleased that you have found our service fast and trustworthy, that's good to hear.
We do feel that we offer a cost effective price for the service we offer and work on a regular basis with our couriers to ensure our customer obtain the best value for shipping.
Our service not only offers shipping but the use of a UK address, the acceptance, processing, storing and export of your goods.
We do offer a good choice of couriers and services for shipping and see that you did not choose the cheapest option for shipping on this occasion, please don't hesitate to get in touch with our Customer Service next time you ship so we can help guide you to the best service for shipping to your country.
I hope this helps and look forward to helping you ship again soon.
Kind Regards,
Tracy.
Graeme Hatley
24 July 2020
DHL Express Worldwide
GH
I've used this service many times over the years. It has always been very easy and of high quality.
Marcos Young
24 July 2020
TNT Economy Express
MY
The service itself was good, but I had to pay a lot of money for transport services to Fedex that were not accounted before. I don't mind paying the taxes, but everything else should have been included in the payment I made to forward2me.
Hi,
Many thanks for taking the time to review our services.
I'm pleased to hear that you are overall happy with the service offered however you would have liked the import duty and taxes to be included in your original shipping payment to forward2me to help you account for the full cost of shipping.
We don't currently have the facility to charge customers up front for their customs duty and taxes so these are levied in the local country by customs there according to local laws. This is advertised on our website to advise customers this is the process.
We do understand this would be a good feature to offer our customers and are looking into the process to see if this is a service we can offer. Hopefully in the future at some point we can offer this option to our customers.
Thank you once again for your feedback and we hope to help you with shipping again soon.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm pleased to hear that you are overall happy with the service offered however you would have liked the import duty and taxes to be included in your original shipping payment to forward2me to help you account for the full cost of shipping.
We don't currently have the facility to charge customers up front for their customs duty and taxes so these are levied in the local country by customs there according to local laws. This is advertised on our website to advise customers this is the process.
We do understand this would be a good feature to offer our customers and are looking into the process to see if this is a service we can offer. Hopefully in the future at some point we can offer this option to our customers.
Thank you once again for your feedback and we hope to help you with shipping again soon.
Kind Regards,
Tracy.
Verified Customer
23 July 2020
DHL Economy Select
VC
Der beste Service und Ich empfehle es allen, die diese Art von Unternehmen suchen...
krishna kanth
23 July 2020
DHL Express Worldwide
KK
Very Good Serivice. Satisfied
Bettina Erdélyi-Szamák
23 July 2020
DHL Express Worldwide
BE
Gyors es pontos szallitas.
C Y Lee
23 July 2020
DHL Express Worldwide
CYL
Everything from start to finish was very smooth and easy to navigate, even for the first time. Would definitely use the service again. I do wish the prices were a bit cheaper (who doesn't!).
Verified Customer
23 July 2020
UPS Express Saver
VC
Really appreciate this service since there are some sellers in the UK that don't ship directly to the Philippines. With forward2me, I'm able to buy from them and have it shipped to me.
Verified Customer
23 July 2020
DHL Express Worldwide
VC
Excellent customer service. Items arrived on time well packaged and intact. Highly recommended.
Colin Silvester
23 July 2020
DHL Express Worldwide
CS
The web site is extremely simple to use and having directed my UK orders to the UK address provided, completing the delivery order to my home (Japan) has been flawless. Actually delivery to the door is extremely quick.
Fernando Veloso
22 July 2020
DHL Express Worldwide
FV
Everything worked out as expected.
Verified Customer
22 July 2020
UPS Standard Single
VC
Excellent !
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Always perfect. Highly recommended!!!!!!
Tiago Fino
22 July 2020
DHL Express Worldwide
TF
Funciona maravilhosamente e o serviço é muito conveniente!
KERAPETSE DOROTHY MACHOLA
22 July 2020
DHL Express Worldwide
KD
The response time upon receipt of goods for forwarding was excellent and fowarding of goods was slmost instant after payment!?
Verified Customer
22 July 2020
DHL Economy Select
VC
fast service, good communication :-)
Verified Customer
22 July 2020
DHL Express Worldwide
VC
HIGH RECOMMENDED!!! IMPRESSIVE FRIENDLY,FAST AND FIRST CLASS SERVICE
KIm Currie
22 July 2020
DHL Express Worldwide
KC
Received my item from the UK to California safe and fast considering the Covid lockdown. Very happy with Forward-to-Me. Price is reasonable. Will use again.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Item arrived with no issues. I would recommend forward2me to others and would use there services again if I need to.
Christian Krenn
22 July 2020
DPD Classic
CK
Schnell, einfach und kompetent
Gunther Urbschat
22 July 2020
DHL Economy Select
GU
Die Informationen sind sehr lückenhaft! Es fehlt ein Hinweis, dass Pakete mit alkoholischem Inhalt stets einer Kontaktaufnahme mit dem SUPPORT bedürfen und grundsätzlich der "Repack-Service" mit zusätzlichen Kosten in Anspruch genommen werden muss. Außerdem ist in diesen Fällen mit mindestens einer Woche Beförderungsdauer zu rechnen - auch hierauf wird nicht hingewiesen - eilige Pakete kommen sicher zu spät an! Die Kontaktaufnahme per Telefon ist de facto unmöglich - angeforderte Rückrufe erfolgen nicht! Der Service ist ausschließlich per Mail erreichbar, war dort aber bemüht und hilfsbereit.
Hi,
Many thanks for taking the time to review our services.
I'm sorry to hear that you have encountered some delays with your shipment.
I see that first you are unhappy as you need to contact us regarding the shipping of alcohol that arrives to your account. I confirm this is a manual process at the moment and customers do need to contact Customer Service regarding the shipping of this commodity, this is mainly down to the complexities of shipping alcohol overseas and certain checks need to be made before the goods can be shipped from the UK.
I know this can delay the process for customers however we do our very best to arrange manual repack and invoicing requests within 24 hours whereever possible. We are looking to automate this service in the coming months so hopefully this process will become smoother for the customer.
With regards to contact, due to unprecedented demand on our small customer service team during the COVID 19 situation there has been a delay in the past few months in responding to customers queries and we have had to prioritise emails over other communciation channels replying to customers as quickly as possible in order of receipt of enquiries.
Now the world is getting back to normality slowly we are finding that volumes of enquiries from our customers are returning to more normal levels and are now able to respond to customers over the telephone and the other communication channels we offer.
I do apologise if this has caused you some frustration when you were trying to contact us regarding your shipment but going forward you should now be able to contact us via your preferred communication method.
Many thanks,
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm sorry to hear that you have encountered some delays with your shipment.
I see that first you are unhappy as you need to contact us regarding the shipping of alcohol that arrives to your account. I confirm this is a manual process at the moment and customers do need to contact Customer Service regarding the shipping of this commodity, this is mainly down to the complexities of shipping alcohol overseas and certain checks need to be made before the goods can be shipped from the UK.
I know this can delay the process for customers however we do our very best to arrange manual repack and invoicing requests within 24 hours whereever possible. We are looking to automate this service in the coming months so hopefully this process will become smoother for the customer.
With regards to contact, due to unprecedented demand on our small customer service team during the COVID 19 situation there has been a delay in the past few months in responding to customers queries and we have had to prioritise emails over other communciation channels replying to customers as quickly as possible in order of receipt of enquiries.
Now the world is getting back to normality slowly we are finding that volumes of enquiries from our customers are returning to more normal levels and are now able to respond to customers over the telephone and the other communication channels we offer.
I do apologise if this has caused you some frustration when you were trying to contact us regarding your shipment but going forward you should now be able to contact us via your preferred communication method.
Many thanks,
Kind Regards,
Tracy.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Extremely helpful! They were nice enough to send a missing item free of charge. Would definitely recommend to anyone.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
csomagtovábbítás, ahogy kell
angela givon
22 July 2020
DHL Express Worldwide
AG
Everything is well looked after, well packed and arrives quickly. Customer services are really helpful too.
faisal aljarba
22 July 2020
DHL Express Worldwide
FA
There was an error from DHL and you did not stand with me or inquire about the matter and made me responsible. I apologize, as I have dealt with companies that supported me in situations like this.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you have encountered some issues with your DHL shipment, I know this must have been very frustrating for you and that you feel we haven't provided you the level of support you would expect from our company.
Although we do our very best to communicate with the couriers, we are dealing directly with the UK branch and the courier themselves speak with their counterparts in the receiving country. From time to time due to time differences communciation breaks down with no fault of ours and we are unable to resolve the issue.
I will however speak with the agent who dealt with your query to see how we can help you further on this issue and they will be in touch with you on Monday.
I see that you have now chosen a different courier for shipping your goods and they have now arrived safely.
I hope this helps and you will consider using our services again in the future.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you have encountered some issues with your DHL shipment, I know this must have been very frustrating for you and that you feel we haven't provided you the level of support you would expect from our company.
Although we do our very best to communicate with the couriers, we are dealing directly with the UK branch and the courier themselves speak with their counterparts in the receiving country. From time to time due to time differences communciation breaks down with no fault of ours and we are unable to resolve the issue.
I will however speak with the agent who dealt with your query to see how we can help you further on this issue and they will be in touch with you on Monday.
I see that you have now chosen a different courier for shipping your goods and they have now arrived safely.
I hope this helps and you will consider using our services again in the future.
Kind Regards,
Tracy.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Excellent!
Laura Brubaker
22 July 2020
DHL Express Worldwide
LB
Happy with the quick and professional service!!
Verified Customer
22 July 2020
DHL Economy Select
VC
Service rapide et efficace !
Verified Customer
22 July 2020
TNT Economy Express
VC
Service as promised
Per G
22 July 2020
DHL Economy Select
PG
I have used their services on several occasions and am very satisfied. So I can highly recommended their service.
Hi,
Thank you so much for your fanastic review and we appreciate your recommendations.
Please feel free to contact us at any time if you feel there is anything we could do to improve the service further for you and we could maybe obtain that 5* review next time:-)
We look forward to help you ship again soon.
Kind Regards,
Tracy.
Thank you so much for your fanastic review and we appreciate your recommendations.
Please feel free to contact us at any time if you feel there is anything we could do to improve the service further for you and we could maybe obtain that 5* review next time:-)
We look forward to help you ship again soon.
Kind Regards,
Tracy.