Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
27 August 2020
TNT Economy Express
VC
Mieux expliquer les choix concernant les transporteurs
Verified Customer
27 August 2020
DHL Express Worldwide
VC
Excellent services but I expected the delivery faster than it took and shipping cost is little high but I will use them again to ship my parcels especially at this situation COVID-19
Nicholas Simmons
27 August 2020
DHL Express Worldwide
NS
Great service and easy to contact for questions of what can be shipped now used over 25 times and never a problem
Joao Ferreira
27 August 2020
DHL Economy Select
JF
Very fast and reliable service. 100% recommended
Verified Customer
27 August 2020
DHL Express Worldwide
VC
対応が早く配送も速い
Antonia Skordi Echhideh
27 August 2020
DHL Express Worldwide
ASE
Once they inform me that there are some duties to be paid on a package and after that noone knows to help me. They give me a DHL package number which doesnt exist and i just need to wait!
I consider this not professional
I consider this not professional
Hi Antonia,Many thanks for your response.I have checked our previous email correspondence with you and I can see that your packages stated different waybills and you confirmed duties paid in relation to package#1597850503683845, from the same retailer We were only able to release package#1597850503683845 off hold from your account for onward shipping, for duties settled, until you/we could further verify if there was any outstanding duties owed for the other package with waybill#1118073504. We have checked our daily post and we have not yet received a corresponding duty invoice for your package with WB#1118073504. Did you manage to query any duties owing for this package with DHL? Duty invoices, are usually processed and sent to us within 10 days from the date of confirmed delivery for the package. As this is the 10th day since this package was delivered to us, with DHL, we can presume that there are no additional duties owing for this package, with DHL, from the same seller and we have released this package off hold and this will be showing back in your main inbox ready to process for shipping as and when required. Upon agreement, by you, that if we should receive further notice from DHL in relation to package#1597759023483893 showing waybill #1118073504, regarding outstanding duties, that you would agree to settle these duties.We apologize for any unnecessary delay or inconvenience this may have caused you on this occasion.I hope this response is acceptable for you and we hope you will reconsider your rating in relation to our services.Kind RegardsHayley
ASE
Dear Hayley
I can understand and accept whatever you wrote and I believe our so far cooperation states that.
First time i ordered something from non EU and DHL communicated with me to pay the duty. You never asked me if i want it to be paid by yourself and I reimburse. Honestly i didnt know this service is offered by your end
In addition to the above, I received another package which noone communicated with me for any duties unpaid so to pay, as i never denied or had an issue with paying.
My complaint was that the DHL number you provided me with is not valid, noone communicated with me asking me to pay but my package is still on hold.
And so? What do i do next? Can you help me Sort it out or not? Do i have to call DHL and say what? Something was received and number provided is wrong so i can not trace it on your website?
I can understand and accept whatever you wrote and I believe our so far cooperation states that.
First time i ordered something from non EU and DHL communicated with me to pay the duty. You never asked me if i want it to be paid by yourself and I reimburse. Honestly i didnt know this service is offered by your end
In addition to the above, I received another package which noone communicated with me for any duties unpaid so to pay, as i never denied or had an issue with paying.
My complaint was that the DHL number you provided me with is not valid, noone communicated with me asking me to pay but my package is still on hold.
And so? What do i do next? Can you help me Sort it out or not? Do i have to call DHL and say what? Something was received and number provided is wrong so i can not trace it on your website?
Hi Antonia,
Many thanks for your comments.
We really appreciate all customer feedback.
We are sorry to hear this.
We do clearly state clearly in our terms of trade, from our website, (section 3.11);
In the event that we agree to take delivery of Goods arriving from outside the European Union there may be import duty, VAT and other fees payable to the delivering courier and UK authorities. You authorise us to pay such duties, taxes and fees on your behalf and agree that you will reimburse us immediately for all such costs upon presentation of our invoice for the same. We are not, however, obliged to pay such sums on your behalf.
If you make an order for an item from outside the EU then the package may incur additional import/custom charges on it entering into the UK, depending on the item and its declared value. We would receive an import/custom charge notice for your account name to our address stating the required import/ custom charge for the package. For certain courier services, this fee would require settling before the package can be approved for onward delivery to your forwarding address. The outstanding fee would require settling by you as the true receiver/shipper of the goods. If the courier services approve the package for delivery to our forwarding address before the outstanding fee was settled then we would are required to put the package on hold until the relevant import/custom charge was confirmed and paid before you would be allowed to process the package for onward shipping.
We try our best to assist customers with verifying the relevant import duties owing for their packages, with the couriers, as quickly and as efficiently as possible and to ensure that customers do not experience any unnecessary delays for onward shipping their goods. We can only provide information to customers, regarding import duties for packages, as quickly as we receive this information from the stated courier service.
We apologize for any unnecessary delay or inconvenience this may have caused you on this occasion.
I hope this response is acceptable for you and we hope you will reconsider your rating in relation to our services.
Kind Regards
Hayley
Many thanks for your comments.
We really appreciate all customer feedback.
We are sorry to hear this.
We do clearly state clearly in our terms of trade, from our website, (section 3.11);
In the event that we agree to take delivery of Goods arriving from outside the European Union there may be import duty, VAT and other fees payable to the delivering courier and UK authorities. You authorise us to pay such duties, taxes and fees on your behalf and agree that you will reimburse us immediately for all such costs upon presentation of our invoice for the same. We are not, however, obliged to pay such sums on your behalf.
If you make an order for an item from outside the EU then the package may incur additional import/custom charges on it entering into the UK, depending on the item and its declared value. We would receive an import/custom charge notice for your account name to our address stating the required import/ custom charge for the package. For certain courier services, this fee would require settling before the package can be approved for onward delivery to your forwarding address. The outstanding fee would require settling by you as the true receiver/shipper of the goods. If the courier services approve the package for delivery to our forwarding address before the outstanding fee was settled then we would are required to put the package on hold until the relevant import/custom charge was confirmed and paid before you would be allowed to process the package for onward shipping.
We try our best to assist customers with verifying the relevant import duties owing for their packages, with the couriers, as quickly and as efficiently as possible and to ensure that customers do not experience any unnecessary delays for onward shipping their goods. We can only provide information to customers, regarding import duties for packages, as quickly as we receive this information from the stated courier service.
We apologize for any unnecessary delay or inconvenience this may have caused you on this occasion.
I hope this response is acceptable for you and we hope you will reconsider your rating in relation to our services.
Kind Regards
Hayley
Verified Customer
27 August 2020
DHL Express Worldwide
VC
Too expensive
Verified Customer
27 August 2020
DHL Economy Select
VC
One of the best forwarding services, easy to use ,fast and professional tools. Thanks
Franca Marinelli
27 August 2020
DPD Classic
FM
Servizio veloce. Tracciatura semplice e sempre aggiornata. Ampia scelta di corrieri. Costi contenuti. Lo uso sempre molto volentieri.
Hugh Olivier
27 August 2020
DHL Express Worldwide
HO
My delivery was unnecessarily held up due to forward2me incorrectly flagging my incoming items as "Dangerous Goods”, and not adequately reviewing the invoices I provided for proof of purchase price.
Koji Takahashi
27 August 2020
DHL Express Worldwide
KT
前回、初利用の際には英国内の倉庫を利用、今回は、ガーンジー島の倉庫を使ってみました。いずれも商品購入先は Amazon/UK で、日本向発送不可のハンモックやタープ等キャンプ用品を中心に購入し、発送先を forward2me から指定されたガーンジー島の倉庫アドレスを指定しました。商品の受領、詰替/取り纏め、発送まで、きちんとした対応振りで、結果として、国際宅配便費用を含めても、日本での購入費用比較でザックリ１〜２割程度安く購入出来たとの印象で、満足してます。
英語での遣り取りが必須ですが、信頼出来る業者です。
英語での遣り取りが必須ですが、信頼出来る業者です。
Verified Customer
27 August 2020
DHL Express Worldwide
VC
Great work! and Fast!!
Hirotaka Yata
27 August 2020
UPS Express Saver
HY
The boxes inside of the main box was squished. Better packing will be appreciated.
Verified Customer
27 August 2020
DHL Express Worldwide
VC
Overcharged. Poor explanation of process to upload documents. Shipping rates ridiculous compared to all other options.
VC
Thank you for the detail, however my experience differs. The process to upload documents was not clear or well explained. Alternative providers were cheaper so I encourage others to validate the actual shipping cost before the initial purchase. I would suggest you also review your levels of transparency and clarity on your coatings as I do not believe this is as clear as you suggest, and forms the basis for my review along with my experience of your excessive shipping costs.
Hi there,Many thanks for your comments.We appreciate all customer feedback regarding our services.We are sorry to hear this.Our shipping rates from our UK warehouse are more competitive for international shipping, more than our newly established warehouses such as Germany, Guernsey and Japan. This is currently due to the volume of packages we receive to the new warehouses not yet being high enough to get a variable rate or other alternative courier options for international shipping, besides the DHL courier services. Our new warehouses are only just becoming established within our services. This information is clearly stated from all of your available, external warehouse inboxes from your account.We apologize for any inconvenience this may have caused you.In regards to purchase documents requested for GST. The documents you were requested to upload are the relevant proof of purchases for the goods in the stated packages that you required to ship. This is how our system works out the relevant Australian GST (Goods and Service Tax) which we are instructed to pass on to the Australian government for every shipment we send to Australia, through our company, with a total declared value of less than $1000 AUD. The Australian GST is calculated at 10% of the total value of the goods and also 10% of the shipping costs and this is applied to your total shipping invoice when you process your packages with the required courier service for shipping.I hope this helps you further and please do let me know if you have any more questions or concerns.I hope this response is acceptable and is beneficial to your recent concerns regarding our services.We hope you will reconsider your overall rating in relation to our services offered to you.If you should require any further information or clarification on the process or services we offer please don't hesitate to send an email into our customer service team and they will be more than happy to assist you further.Kind RegardsHayley
Anthony Lee
27 August 2020
UPS Express Saver
AL
This company stands by their word when they say most international packages arrive within a few days. I ordered an item from the UK to be shipped to the US during the end of the week. The package arrived at my house only 3 business days later! Forward2me was actually faster than my Amazon package that I ordered on the same day, it was crazy. They are a little expensive but you can ask them to repackage your items into a single, more affordable shipping box. Wonderful service.
Verified Customer
27 August 2020
DHL Express Worldwide
VC
Awesome service. Never dissapoints
Verified Customer
27 August 2020
UPS Express Saver
VC
Trustworthy service, re-shipped promptly and fairly priced. A+
Verified Customer
27 August 2020
DHL Express Worldwide
VC
Great service, this was really a good find. Thank you everything on a timely manner, the notifications are good as well.
Verified Customer
27 August 2020
DHL Express Worldwide
VC
smooth process and able to follow the directions easily
Carson Putt
27 August 2020
DHL Express Worldwide
CP
Notified immediately when my package arrived at the warehouse and was extremely easy to track and see what stage of delivery it was currently at.
Verified Customer
27 August 2020
UPS Express Saver
VC
梱包は比較的雑。破損してもおかしくない
Adham Abousalem
27 August 2020
DHL Express Worldwide
AA
Super fast turnaround!
mayumi yatsudo
27 August 2020
DHL Express Worldwide
MY
いつもありがとうございます。
迅速な手配で助かっています。
迅速な手配で助かっています。
Michael Colson
25 August 2020
DHL Express Worldwide
MC
Very prompt and speedy service. I would especially recommend the re packing service for many small items I tend to order from the UK
Verified Customer
23 August 2020
DHL Express Worldwide
VC
I was worried about the sketchiness of some companies in this industry, but my experience with forward2me was fast, easy, and affordable. Would use again!
Verified Customer
21 August 2020
DHL Economy Select
VC
Quando pago 50 euro voglio almeno avere una scatola dove ci mettono le cose che mi spediscono
YL
21 August 2020
DHL Express Worldwide
Y
I had used Forward2Me Germany warehouse service twice lately. The parcel turnaround time was excellent, less than 24 hours upon its arrival at their Merseburg warehouse. They sent all my orders on DHL Worldwide, which is truly world class.
The only hiccup was when I first signed up, the submission of personal identification was regrettable badly handled by their system. It was an obvious system bug. Fortunately, Chris Jones was very helpful when I called up their Preston Centre.
Overall experience was good. The service corresponds with the price paid.
The only hiccup was when I first signed up, the submission of personal identification was regrettable badly handled by their system. It was an obvious system bug. Fortunately, Chris Jones was very helpful when I called up their Preston Centre.
Overall experience was good. The service corresponds with the price paid.
Mohammed Alharthi
19 August 2020
DHL Express Worldwide
MA
Good and easy
Mihai Alexandru Bisnel
19 August 2020
DHL Economy Select
MAB
Excellent service, fast and reliable. I had to return an item for warranty, so it had to be picked up from a Germany-based address. The guys at forward2me were very helpful and everything went smooth.
Taavi
18 August 2020
DHL Economy Select
T
I do not use forward2me very often. However, those couple of times I have been using it, it has been a pleasure. I am especially pleased with customer services.
Nader saleh Alotaibi
18 August 2020
DHL Express Worldwide
NSA
The service was good the have combined all the good in package and been forwarded in three days which excellent efforts however the shipment by the other courier stay in my country 4 days to reach my home one other thing is the price of shipment of 8 kg is expensive
Brad Ledbetter
18 August 2020
DHL Express Worldwide
BL
I'm from the US. I was considering bidding on whisky auction, so I searched for forwarders that could help. I emailed Forward2me and they claimed they could forward a shipment of alcohol to the US. I bid, won, and forwarded the shipment. When I was going to forward the shipment, I was told by support that they can't ship alcohol. I had forward2me forward to another shipping forwarder that could help me. One incorrect answer ended up causing several weeks of delay and costing me extra tens of (maybe a hundred?) pounds in duties and shipping fees. Obviously a terrible experience and I will never make any purchases that require a shipping forwarder again.
Ali Bakhashwain
18 August 2020
DHL Express Worldwide
AB
Good service, fast Response & kind staff.
Verified Customer
18 August 2020
DHL Express Worldwide
VC
Bery high prices for shipping ?
Hi,
Many thanks for your review however I'm sorry to hear that your are unhappy with the cost of shipping.
I see that you used the UK Tax Free address, this address is most beneificial when purchasing high value goods where the retailer will sell the goods with vat deducted for delivery to this address.
The cost of shipping is generally a little higher than our UK mainland address however customers buying high value tech products and designer goods tend to make a higher saving on the vat reduction which counteracts the shipping costs paid from this address.
I see that the goods you shipped to this address were quite low value so it may have been more cost effective on this occasion to ship the goods to the UK mainland address where we have more courier options for shipping. At present we only offer a premium door to door service with DHL from this address.
Here is a link to help you identify the benefits of the Tax free warehouse https://www.forward2me.com/british-tax-free-warehouse/
If you have any further questions please don't hesitate to get in touch with our Customer service team and they will be happy to assist you further, our email is info@forward2me.com.
Kind Regards,
Tracy.
Many thanks for your review however I'm sorry to hear that your are unhappy with the cost of shipping.
I see that you used the UK Tax Free address, this address is most beneificial when purchasing high value goods where the retailer will sell the goods with vat deducted for delivery to this address.
The cost of shipping is generally a little higher than our UK mainland address however customers buying high value tech products and designer goods tend to make a higher saving on the vat reduction which counteracts the shipping costs paid from this address.
I see that the goods you shipped to this address were quite low value so it may have been more cost effective on this occasion to ship the goods to the UK mainland address where we have more courier options for shipping. At present we only offer a premium door to door service with DHL from this address.
Here is a link to help you identify the benefits of the Tax free warehouse https://www.forward2me.com/british-tax-free-warehouse/
If you have any further questions please don't hesitate to get in touch with our Customer service team and they will be happy to assist you further, our email is info@forward2me.com.
Kind Regards,
Tracy.
Paul Grundy
18 August 2020
DHL Express Worldwide
PG
Excellent service. Promptly informed me when my package arrived. Fast shipping. Mailboxes in different countries is a plus.
Abdulrahman Alhadi
18 August 2020
DHL Express Worldwide
AA
Very expensive
Hi,
Many thanks for taking the time to review our service however I'm sorry to hear that you found our shipping prices expensive.
We do feel for the service we offer, the pricing we offer is good value and on par with our competitors. I see from the shipment that you have shipped three packages within one shipment however did not take advantage of our combine and repack service.
This service is on offer to our customers to ensure that they obtain the maximum value for shipping and is available from your inbox when shipping.
Generally we find that this service can reduce the overall size of the packages to help save on shipping costs.
I hope this service would be useful for you going forward please contact our customer service at info@forward2me.com and we will be happy to guide you to ensure that you obtain the maximum value for shipping.
Kind Regards,
Tracy.
Many thanks for taking the time to review our service however I'm sorry to hear that you found our shipping prices expensive.
We do feel for the service we offer, the pricing we offer is good value and on par with our competitors. I see from the shipment that you have shipped three packages within one shipment however did not take advantage of our combine and repack service.
This service is on offer to our customers to ensure that they obtain the maximum value for shipping and is available from your inbox when shipping.
Generally we find that this service can reduce the overall size of the packages to help save on shipping costs.
I hope this service would be useful for you going forward please contact our customer service at info@forward2me.com and we will be happy to guide you to ensure that you obtain the maximum value for shipping.
Kind Regards,
Tracy.
Verified Customer
18 August 2020
DHL Express Worldwide
VC
初めての利用で、英語も不慣れな私をサポートしてくれました。
また利用したいと思います。
また利用したいと思います。
Verified Customer
18 August 2020
DHL Express Worldwide
VC
got response quickly to my message. products were covered with enough amount of cushions. very satisfied.
Verified Customer
18 August 2020
DHL Economy Select
VC
Uso spesso il servizio offerto da Forwar2me e ogni volto ne rimango stupito. Lo consiglio.
Verified Customer
18 August 2020
DHL Express Worldwide
VC
I like forward2me service. If you are considering to open address in USA - it could be very prospective.
Hi,
Many thanks for taking the time to review our services, I'm so pleased you like our offering.
We are looking to expand going forward and already have addresses in Germany, Guernsey(Tax Free), Turkey and Japan. Hopefully in time we will be able to also offer a US address.
Thank you once again for your feedback and we look forward to your continued support.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services, I'm so pleased you like our offering.
We are looking to expand going forward and already have addresses in Germany, Guernsey(Tax Free), Turkey and Japan. Hopefully in time we will be able to also offer a US address.
Thank you once again for your feedback and we look forward to your continued support.
Kind Regards,
Tracy.
Marek Bendykowski
18 August 2020
DHL Express Worldwide
MB
they are very quick and affordable
william voronin
18 August 2020
DHL Express Worldwide
WV
..........
abdalrhman alshaman
18 August 2020
DHL Express Worldwide
AA
I requested shipping from Turkey to Saudi Arabia, it was at a very high price because you did not collect the purchases in one box, but rather put them in three boxes as I arrived from the seller, so you are a shipping company only without collecting goods
Hi,
Many thanks for taking the time to review our services.
I'm sorry to hear that you are unhappy that we shipped your goods as they have arrived with us, we don't generally repack goods on receipt unless this is requested by the customer.
For this purpose we offer a combine and repack service which you are able to select this service from your inbox. Our warehouse team will pick all your parcels when the request is received and repack them as efficiently as possible for international transit to ensure they are safe and the customer obtains the maximum value for shipping.
We do not like to repack goods without the customers permission in case the outer packaging is required, some customer prefer to receive their parcels in the state they have arrived to us.
I hope this helps you understand how our process works however if you have any further questions regarding our combine and repack service please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and we will be happy to guide you for further shipments.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm sorry to hear that you are unhappy that we shipped your goods as they have arrived with us, we don't generally repack goods on receipt unless this is requested by the customer.
For this purpose we offer a combine and repack service which you are able to select this service from your inbox. Our warehouse team will pick all your parcels when the request is received and repack them as efficiently as possible for international transit to ensure they are safe and the customer obtains the maximum value for shipping.
We do not like to repack goods without the customers permission in case the outer packaging is required, some customer prefer to receive their parcels in the state they have arrived to us.
I hope this helps you understand how our process works however if you have any further questions regarding our combine and repack service please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and we will be happy to guide you for further shipments.
Kind Regards,
Tracy.
Verified Customer
18 August 2020
DHL Economy Select
VC
Servizio perfetto come sempre. Ho già utilizzato forward2me altre volte e sono sempre rimasto soddisfatto.
Saeed Alamri
18 August 2020
DHL Express Worldwide
SA
Good ??????
Verified Customer
18 August 2020
DHL Express Worldwide
VC
免税のではDHLしか選べないのが残念だった。
DHLは送料が法外に高すぎる上に日本ではサービスも悪く、日数もかかる。
Royal Mailとupsに対応して欲しい。
改善されるまで使うことは無いと思う
DHLは送料が法外に高すぎる上に日本ではサービスも悪く、日数もかかる。
Royal Mailとupsに対応して欲しい。
改善されるまで使うことは無いと思う
Hi,
I'm sorry to hear that you are unhappy that we are only able to offer shipping via DHL from the Tax Free warehouse, this is quite a new facility and still in its early stages therefore we need to build up the offering for shipping from this address.
We are looking to increase the offering from this facility in time and have more options available for our customers.
This address is primarily for the use of high value merchanise where a good saving can be made on the refund of vat on the purchase, this therefore counteracts the slightly higher price in shipping. I see the products you purchased on this shipment were low value therefore it would be more cost effective using our UK mainland address than shipping from the Tax free warehouse.
Please see the link below to help guide you on the savings that can be made for shipping higer value goods:-
https://www.forward2me.com/british-tax-free-warehouse/
I hope this helps guide you going forward however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com.
Many thanks,
Kind Regards,
Tracy.
I'm sorry to hear that you are unhappy that we are only able to offer shipping via DHL from the Tax Free warehouse, this is quite a new facility and still in its early stages therefore we need to build up the offering for shipping from this address.
We are looking to increase the offering from this facility in time and have more options available for our customers.
This address is primarily for the use of high value merchanise where a good saving can be made on the refund of vat on the purchase, this therefore counteracts the slightly higher price in shipping. I see the products you purchased on this shipment were low value therefore it would be more cost effective using our UK mainland address than shipping from the Tax free warehouse.
Please see the link below to help guide you on the savings that can be made for shipping higer value goods:-
https://www.forward2me.com/british-tax-free-warehouse/
I hope this helps guide you going forward however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com.
Many thanks,
Kind Regards,
Tracy.
Aalaa Alnashmi
18 August 2020
DHL Express Worldwide
AA
Good services. Quick processing . I wish they had the items pictured, but that was no problem. Reasonable prices. Thank you!
Verified Customer
18 August 2020
DHL Express Worldwide
VC
they are no 1
Ruslan Shashkov
18 August 2020
DHL Express Worldwide
RS
Good service!
julius lopez
18 August 2020
DHL Express Worldwide
JL
Fast reliable great service
Hi,
Thank you for your fantastic review, I'm pleased to hear that you are happy with our service.
Kind Regards,
Tracy.
Thank you for your fantastic review, I'm pleased to hear that you are happy with our service.
Kind Regards,
Tracy.