Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
18 August 2020
DHL Express Worldwide
Brady Gibbins
18 August 2020
DHL Express Worldwide
BG
The service was easy to use and delivery was prompt. I pre-ordered a product months in advance and was worried that my inactivity between account creation and delivery might be a problem, but my shipping address was maintained and everything worked well once the order was shipped.
Mike K
18 August 2020
DHL Express Worldwide
MK
Shipment was very quick - a little pricey but all things considered, great service and tracking
Abdulmohsen Ali
18 August 2020
DHL Express Worldwide
AA
It was a fairly good experience
The price seems too high.
Hope the prices are revisited
I would like to get a discount next times.
greetings to you all
The price seems too high.
Hope the prices are revisited
I would like to get a discount next times.
greetings to you all
Hi,
Thank you for your feedback.
I'm pleased to hear that overall you did have a good experience whilst using our services however found shipping prices too high.
We do feel that we offer a good value for money service with full Customer support from the receipt of your parcel to the delivery, we offer a UK address, receipt, process, store and dispatch your goods overseas and the fees paid also include all export paperwork required.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that you did not take advantage of our combine and repack service which may be useful to you next time you ship to us, this service aims at reducing the overall size of a parcel to ensure that the goods are both safe for international shipping and that the customer obtains the maximum value for shipping.
If you would like to hear more about this service please contact our Customer Service team at info@forward2me.com and they will be able to provide more information for you.
I hope this information helps you going forward and we look forward to hearing from you further if you require additional assistance.
Kind Regards,
Tracy.
Thank you for your feedback.
I'm pleased to hear that overall you did have a good experience whilst using our services however found shipping prices too high.
We do feel that we offer a good value for money service with full Customer support from the receipt of your parcel to the delivery, we offer a UK address, receipt, process, store and dispatch your goods overseas and the fees paid also include all export paperwork required.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that you did not take advantage of our combine and repack service which may be useful to you next time you ship to us, this service aims at reducing the overall size of a parcel to ensure that the goods are both safe for international shipping and that the customer obtains the maximum value for shipping.
If you would like to hear more about this service please contact our Customer Service team at info@forward2me.com and they will be able to provide more information for you.
I hope this information helps you going forward and we look forward to hearing from you further if you require additional assistance.
Kind Regards,
Tracy.
Willy Gil
18 August 2020
DHL Express Worldwide
WG
Fast and reliable service. I would always recommend Forward2me.
Abdulrahman Alshatti
18 August 2020
DHL Express Worldwide
AA
The service was very good
Verified Customer
18 August 2020
DHL Express Worldwide
VC
J’ai pas aimé ce siteweb, il essaye a m’arnaquer , j’ai mes colis et ils ont fermé mon compte après le reçoit du colis
Hi,
I'm sorry to hear that you are unhappy with forward2me, I have checked your account and can see that your purchases have been flagged for fraud due to inconsistencies on your account.
In these kind of instances we always do our best to return orders to the retailer, if you would like to ask them to contact us directly on info@forward2me.com and provide us with return details we can return the goods and you should then receive a full refund from the retailer.
Forward2me take fraud very seriously as our reputation is very important to us, we would never try to rip any one off or keep goods that do not belong to us however we have procedures in place to combat online fraud.
Many thanks,
Kind Regards,
Tracy.
I'm sorry to hear that you are unhappy with forward2me, I have checked your account and can see that your purchases have been flagged for fraud due to inconsistencies on your account.
In these kind of instances we always do our best to return orders to the retailer, if you would like to ask them to contact us directly on info@forward2me.com and provide us with return details we can return the goods and you should then receive a full refund from the retailer.
Forward2me take fraud very seriously as our reputation is very important to us, we would never try to rip any one off or keep goods that do not belong to us however we have procedures in place to combat online fraud.
Many thanks,
Kind Regards,
Tracy.
Benton Charles
18 August 2020
DHL Express Worldwide
BC
The best re-shipper. Super quick, great communication and updates. Thank you.
Verified Customer
13 August 2020
DHL Express Worldwide
VC
Delivery was prompt and fast. The package was in a good condition. Using the service's website is fast and easy.
Hi,
Thank you for your great review, we appreciate you taking the time to provide us with your feedback.
Kind Regards,
Tracy.
Thank you for your great review, we appreciate you taking the time to provide us with your feedback.
Kind Regards,
Tracy.
Verified Customer
12 August 2020
DHL Express Worldwide
VC
Perfect. The customer service was great. The service they provide is excellent
Gunnar Ingi Arnarson
11 August 2020
TNT Economy Express
GIA
Best forwarder in UK, cant say though the german office... not up to standards. to many delays and not fast enough feedback or information to speed things up.
Hi,
Thank you for your great review regarding our UK operation however I'm sorry that you have encountered some issues with our German site.
This site is in its early stages and we are still working to iron out issues relating to this facility. We are confident that things will improve as the team there gain more experience.
I hope that this will not deter you from using our services again in the future and look forward to your continued support.
Kind Regards,
Tracy.
Thank you for your great review regarding our UK operation however I'm sorry that you have encountered some issues with our German site.
This site is in its early stages and we are still working to iron out issues relating to this facility. We are confident that things will improve as the team there gain more experience.
I hope that this will not deter you from using our services again in the future and look forward to your continued support.
Kind Regards,
Tracy.
Verified Customer
11 August 2020
DPD Classic
VC
I seek a full refund for transaction 22K08100WF148894B
Reason:
On the 22nd June 2020, I purchased a package forwarding service from Forward2Me.
They claim that the services they offer are reliable and competitive. I paid £36.71 22nd June 2020 (for shipment
15928109013191608)
See Shipping Details 1.
Paypal Transaction # 49140846YS1384141
After buying the service the package was never delivered, despite being at home during lockdown (Email 1.). The package was returned to Forward2Me.
On the 17th of July Forward2Me acknowledged that this was due to an error UPS had made and thus not delivered to me and instead sent back to Forward2me (Email 2.)
They did not offer a refund or to give a repeat service for free thus being forced to paying again for the same forwarding but now more expensive ( Email 3.) (shipment 15928109013191608). I had no choice to make this payment in order to avoid using the faulty UPS service and to get my shipment safely home. No alternative was offered by Forward2me.
Ship[ping Details 2.
Paypal Invoice # 22K08100WF148894B
Please note how the shipment numbers (15928109013191608) on the Paypal invoice are identical.
I seek a full refund for the second Paypal payment 22K08100WF148894B of £43.02 because of their error (Email 2.) I should not have to pay twice for the same service.
Reason:
On the 22nd June 2020, I purchased a package forwarding service from Forward2Me.
They claim that the services they offer are reliable and competitive. I paid £36.71 22nd June 2020 (for shipment
15928109013191608)
See Shipping Details 1.
Paypal Transaction # 49140846YS1384141
After buying the service the package was never delivered, despite being at home during lockdown (Email 1.). The package was returned to Forward2Me.
On the 17th of July Forward2Me acknowledged that this was due to an error UPS had made and thus not delivered to me and instead sent back to Forward2me (Email 2.)
They did not offer a refund or to give a repeat service for free thus being forced to paying again for the same forwarding but now more expensive ( Email 3.) (shipment 15928109013191608). I had no choice to make this payment in order to avoid using the faulty UPS service and to get my shipment safely home. No alternative was offered by Forward2me.
Ship[ping Details 2.
Paypal Invoice # 22K08100WF148894B
Please note how the shipment numbers (15928109013191608) on the Paypal invoice are identical.
I seek a full refund for the second Paypal payment 22K08100WF148894B of £43.02 because of their error (Email 2.) I should not have to pay twice for the same service.
Hi,
Thank you for reviewing our services however we are disappointed that you are unhappy with forward2me relating to the issues with your delivery.
After dispatching your initial shipment I see that you contacted UPS directly to change the delivery address on your shipment to a UPS Access Point. Unfortunately this access point was closed at the time due to the CV19 situation and UPS asked you to provide them with an alternative address for delivery. You did not respond to this request therefore UPS had no choice but to return the package after a period of time due to the goods being undeliverable.
UPS charge us for the return of parcels therefore due to the current difficulties relating to CV19 we offered to pay these charges as a one off gesture of goodwill.
We feel that this was the right thing to do to help you out however due to the work involved with originally processing and shipping this parcel, helping arrange the return of the goods and reprocess we were at a considerable loss. Therefore we did not feel that we were unreasonable asking you to pay for the new shipment as this issue was not down to the fault of forward2me.
When a parcel is shipped we provide the customer with the tracking details so they can follow the progress of the shipment and contact UPS if there are any issues with delivery.
I hope you understand our reasoning behind this and that we feel we have done our very best to support you in this situation.
Kind Regards,
Tracy.
Thank you for reviewing our services however we are disappointed that you are unhappy with forward2me relating to the issues with your delivery.
After dispatching your initial shipment I see that you contacted UPS directly to change the delivery address on your shipment to a UPS Access Point. Unfortunately this access point was closed at the time due to the CV19 situation and UPS asked you to provide them with an alternative address for delivery. You did not respond to this request therefore UPS had no choice but to return the package after a period of time due to the goods being undeliverable.
UPS charge us for the return of parcels therefore due to the current difficulties relating to CV19 we offered to pay these charges as a one off gesture of goodwill.
We feel that this was the right thing to do to help you out however due to the work involved with originally processing and shipping this parcel, helping arrange the return of the goods and reprocess we were at a considerable loss. Therefore we did not feel that we were unreasonable asking you to pay for the new shipment as this issue was not down to the fault of forward2me.
When a parcel is shipped we provide the customer with the tracking details so they can follow the progress of the shipment and contact UPS if there are any issues with delivery.
I hope you understand our reasoning behind this and that we feel we have done our very best to support you in this situation.
Kind Regards,
Tracy.
Verified Customer
10 August 2020
DHL Express Worldwide
VC
Excellent customer service to shipping, however the shipping rate is quite steep!
Hi,
Many thanks for taking the time to review our services.
I'm pleased to hear that we offered you an excellent service although you found shipping a little expensive.
We do feel that we offer good value for money, from offering the UK address, to accepting, processing, storing, repacking and dispatching your goods including all export paperwork.
Shipping prices have risen recently due to the CV19 pandemic and most couriers have introduced an emergency surcharge to encounter their extra costs.
I hope you will continue to use our services going forward and if you require help at any stage please feel free to contact our Customer Service Team and they will be happy to assist you.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm pleased to hear that we offered you an excellent service although you found shipping a little expensive.
We do feel that we offer good value for money, from offering the UK address, to accepting, processing, storing, repacking and dispatching your goods including all export paperwork.
Shipping prices have risen recently due to the CV19 pandemic and most couriers have introduced an emergency surcharge to encounter their extra costs.
I hope you will continue to use our services going forward and if you require help at any stage please feel free to contact our Customer Service Team and they will be happy to assist you.
Kind Regards,
Tracy.
LAWRENCE PHAN
09 August 2020
DHL Express Worldwide
LP
IT IS INDEED A DELIGHT TO USE THE FORWARD 2ME SERVICES ESPECIALLY WHEN PARTNERING WITH THE RIGHT COURIER OF MY CHOICE, IN MY CASE, DHL EXPRESS, WHICH TOOK MOSTLY 2 TO 3 DAYS TO REACH MALAYSIA.
SO FAR, AS FAR AS I KNOW, FORWARD 2ME IS THE ONLY FORWARDING COMPANY THAT OFFERS THE OPTION OF SHIPPING MULTIPLE PACKAGES BY DHL AND UPS IN A SINGLE TRACKING NUMBER WITHOUT NECESSARY CONSOLIDATION OF PACKAGES - A CONVENIENCE TO SOME CUSTOMERS LIKE ME. IT MAY EVEN HELP TO SAVE SOME CONSOLIDATION CHARGES WHICH I HAVE TO PAY HAD I WANTED ALL MY PACKAGES TO BE CONSOLIDATED.
DHL EXPRESS WILL ALSO HELP ME TO PAY FOR MY IMPORT CUSTOM DUTY FOR THE PACKAGES IN MALAYSIA, WHERE NECESSARY, AND THUS A SLIGHT DELAY MIGHT BE EXPECTED , SO LONG AS I REIMBURSE DHL EXPRESS WITH THE QUICKEST WAY POSSIBLE BY ONLINE PAYMENTS.
YOU SHALL NEVER REGRET USING FORWARD 2ME IF YOU HAVE FOUND THE MOST SUITABLE OPTION. HIGHLY RECOMMENDED!!
SO FAR, AS FAR AS I KNOW, FORWARD 2ME IS THE ONLY FORWARDING COMPANY THAT OFFERS THE OPTION OF SHIPPING MULTIPLE PACKAGES BY DHL AND UPS IN A SINGLE TRACKING NUMBER WITHOUT NECESSARY CONSOLIDATION OF PACKAGES - A CONVENIENCE TO SOME CUSTOMERS LIKE ME. IT MAY EVEN HELP TO SAVE SOME CONSOLIDATION CHARGES WHICH I HAVE TO PAY HAD I WANTED ALL MY PACKAGES TO BE CONSOLIDATED.
DHL EXPRESS WILL ALSO HELP ME TO PAY FOR MY IMPORT CUSTOM DUTY FOR THE PACKAGES IN MALAYSIA, WHERE NECESSARY, AND THUS A SLIGHT DELAY MIGHT BE EXPECTED , SO LONG AS I REIMBURSE DHL EXPRESS WITH THE QUICKEST WAY POSSIBLE BY ONLINE PAYMENTS.
YOU SHALL NEVER REGRET USING FORWARD 2ME IF YOU HAVE FOUND THE MOST SUITABLE OPTION. HIGHLY RECOMMENDED!!
Erna Rasmusse
08 August 2020
DHL Express Worldwide
ER
I wannna buy from fm again, it is good
Hi,
That's fantastic news, we are here to support you and look forward to helping you ship many more parcels.
Kind Regards,
Tracy.
That's fantastic news, we are here to support you and look forward to helping you ship many more parcels.
Kind Regards,
Tracy.
Verified Customer
08 August 2020
DPD Classic
VC
Easy, fast and service delivered as was advertised. A+
Verified Customer
08 August 2020
DHL Express Worldwide
VC
Good communication.
Good services, I was worry if my item needed to be repackaging. But the team did really good job for international packing.
Just little expensive And no details on fees. But I did receive smoothly and safely With a good service.
Just would be good to have details of what we pay for shipping and handling...
Good services, I was worry if my item needed to be repackaging. But the team did really good job for international packing.
Just little expensive And no details on fees. But I did receive smoothly and safely With a good service.
Just would be good to have details of what we pay for shipping and handling...
Hi,
Many thanks for taking the time to review our services.
I'm so pleased that you are overall happy with our services however you would like our fees explained a little further on our site.
We are continually working on our site to make this more transparent and user friendly for our customers and hop to make many more improvements in the coming year.
Thank you once again for the great review and we hope to help you ship again soon.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm so pleased that you are overall happy with our services however you would like our fees explained a little further on our site.
We are continually working on our site to make this more transparent and user friendly for our customers and hop to make many more improvements in the coming year.
Thank you once again for the great review and we hope to help you ship again soon.
Kind Regards,
Tracy.
Karen Bickel
06 August 2020
DHL Express Worldwide
KB
This is a great service and I will use again!
Verified Customer
06 August 2020
DHL Express Worldwide
VC
Repackage was done well. Items delivered in good shape and promptly.
MOAYYAD ALSHAABAN
06 August 2020
DHL Express Worldwide
MA
The courier (DHL) request extra charge about $10 for custom clearance, why?
Total shipping cost must be included.
Total shipping cost must be included.
Hi,
I'm sorry to hear that you were unaware that import duty and taxes were not included in the shipping fee. We do state this on our website and all commercial invoices uploaded to your account are marked as delivery duty unpaid.
Please don't hesitate to get in touch if you need any further explanation on what is included in your shipping costs and our Customer Service team at info@forward2me.com will be happy to assist you.
Kind Regards,
Tracy.
I'm sorry to hear that you were unaware that import duty and taxes were not included in the shipping fee. We do state this on our website and all commercial invoices uploaded to your account are marked as delivery duty unpaid.
Please don't hesitate to get in touch if you need any further explanation on what is included in your shipping costs and our Customer Service team at info@forward2me.com will be happy to assist you.
Kind Regards,
Tracy.
Giovanni Micali
06 August 2020
DHL Express Worldwide
GM
All perfect! Straight and forward. Great customer care, especially Hayley and Clara!
Thank you!!
Thank you!!
Hi,
Thanks so much for your fantastic review, its great to hear the team are doing a good job.
We look forward to hearing from you again soon.
Kind Regards,
Tracy.
Thanks so much for your fantastic review, its great to hear the team are doing a good job.
We look forward to hearing from you again soon.
Kind Regards,
Tracy.
EVDOKIA MANGOU
06 August 2020
UPS Standard Single
EM
Delivered little bit later than expected , if i remeber correct . Packet without accidents . all good
Hi,
Thank you for reviewing our services.
I'm so pleased you are overall happy with the service, we are in challenging times at the moment and shipments are taking a little longer than usual to arrive due to customs delays and general staff restrictions at the courier hubs.
We hope all is back to normal transit times soon.
Kind Regards,
Tracy.
Thank you for reviewing our services.
I'm so pleased you are overall happy with the service, we are in challenging times at the moment and shipments are taking a little longer than usual to arrive due to customs delays and general staff restrictions at the courier hubs.
We hope all is back to normal transit times soon.
Kind Regards,
Tracy.
Verified Customer
06 August 2020
DHL Express Worldwide
VC
This is the service I was looking for, I felt frustrated eyeballing Jet Set Radio memorabilia from the UK that would not ship direct from SEGA EU and found exactly the solution in this service. I will be using forward2me again and appreciate the honest service it provides to customers wishing to acquire items from overseas. Pricing is fair for what you get, all of my items arrived safely and in durable packaging.
Verified Customer
05 August 2020
UPS Express Saver
VC
Really fast shipping. Clean user interface. Fantastic customer service!
Veljko Ćetković
05 August 2020
DPD Classic
V�
Extremely good, fast and reliable service. Thumbs up!
Verified Customer
05 August 2020
DPD Classic
VC
Alles prima, problemlos und schnell. Immer wieder gerne. Toller Service
Johannes Jacobson
05 August 2020
UPS Standard Single
JJ
Snabbt och smidigt, funkar problemfritt
Hi,
I hope you don't mind that I have translated your review to english as below:-
Fast and smooth, works smoothly
Thanks for the fantastic review, we look forward to your continued support.
Kind Regards,
Tracy.
I hope you don't mind that I have translated your review to english as below:-
Fast and smooth, works smoothly
Thanks for the fantastic review, we look forward to your continued support.
Kind Regards,
Tracy.
Verified Customer
05 August 2020
DPD Classic
VC
like always perfect service
Markus Karlsson
05 August 2020
DPD Classic
MK
Great service and customer support.
Verified Customer
05 August 2020
DHL Express Worldwide
VC
As always, fast, efficient and affordable service. All the way to South Africa - No problems!
Verified Customer
05 August 2020
DPD Classic
VC
Everything fine
Verified Customer
05 August 2020
DHL Express Worldwide
VC
faster forward company and they contact with you in the same day if have any problem >
Hi,
Many thanks for taking the time to review our services.
I'm so pleased that you are happy with the service however if you feel that there is anything we can improve on please get in touch with our Customer Service team at info@forward2me.com and we will welcome your suggestions. Maybe we can get that 5* review next time:-)
We look forward to helping you ship agina soon.
Kind Regards,
Tracy
Many thanks for taking the time to review our services.
I'm so pleased that you are happy with the service however if you feel that there is anything we can improve on please get in touch with our Customer Service team at info@forward2me.com and we will welcome your suggestions. Maybe we can get that 5* review next time:-)
We look forward to helping you ship agina soon.
Kind Regards,
Tracy
Verified Customer
05 August 2020
UPS Express Saver
VC
The service was very good my only criticism was that it would have been nice to be able to have a choice of courier services. I was not happy with the one that was available.
Hi,
I'm pleased to hear that you are overall happy with the service however you would have liked more options for shipping.
We are in very difficult times within shipping at the moment, many budget services have been suspended due to lack of space on flights. I see that you shipped via UPS who are one of our premium couriers however we also offer shipping to the Seychelles via DHL and TNT who both offer a very good service.
If you are unable to see these options next time you ship please get in touch with our Customer Service team at info@forward2me.com and we will be very happy to look at this and help you in any way we can.
We hope to hear from you again soon.
Kind Regards,
Tracy.
I'm pleased to hear that you are overall happy with the service however you would have liked more options for shipping.
We are in very difficult times within shipping at the moment, many budget services have been suspended due to lack of space on flights. I see that you shipped via UPS who are one of our premium couriers however we also offer shipping to the Seychelles via DHL and TNT who both offer a very good service.
If you are unable to see these options next time you ship please get in touch with our Customer Service team at info@forward2me.com and we will be very happy to look at this and help you in any way we can.
We hope to hear from you again soon.
Kind Regards,
Tracy.
Verified Customer
05 August 2020
DPD Classic
VC
Expensive, otherwise fine
Hi,
Thank you for taking the time to review our services however I'm sorry to hear that you have found our service expensive.
We do feel that we offer good value for money, not only offering a shipping service but taking care of your parcel from receipt to delivery.
We have experienced lots of challenges as other businesses during the CV19 pandemic, couriers have added emergency surcharge, increased labour costs due to courier delays, segregating teams so they are safe and extra PPE required.
We hope our customers understand that we are unable to compete with the likes of retailers who ship overseas, they make their money on the sale of goods, shipping is our business and we do need to cover our costs for the level of service we provide.
I hope you will use our service again in the future however if you have any other questions in the meantime or suggestions how we can improve our service please contact our Customer Service team at info@forward2me.com and we will be happy to help you.
Kind Regards,
Tracy.
Thank you for taking the time to review our services however I'm sorry to hear that you have found our service expensive.
We do feel that we offer good value for money, not only offering a shipping service but taking care of your parcel from receipt to delivery.
We have experienced lots of challenges as other businesses during the CV19 pandemic, couriers have added emergency surcharge, increased labour costs due to courier delays, segregating teams so they are safe and extra PPE required.
We hope our customers understand that we are unable to compete with the likes of retailers who ship overseas, they make their money on the sale of goods, shipping is our business and we do need to cover our costs for the level of service we provide.
I hope you will use our service again in the future however if you have any other questions in the meantime or suggestions how we can improve our service please contact our Customer Service team at info@forward2me.com and we will be happy to help you.
Kind Regards,
Tracy.
Verified Customer
05 August 2020
DPD Classic
VC
Excellent! Fast and reliable.
Joanna Bocer
05 August 2020
DPD Classic
JB
The delivery was very quick, without problems.
Verified Customer
05 August 2020
DPD Classic
VC
Good fast service.
Verified Customer
05 August 2020
DPD Classic
VC
Som veľmi spokojná so službami Fotward2me. Nakúpim si v e-shopoch v UK, balíčky mi uskladnia, ak ich je viac dám si zásielku zabaliť do 1 balíka a poslať.
Nakúpila som takto super veci, hlavne oblečenie, ktoré by som u nás nedostala resp. sú za oveľa výhodnejšiu cenu.
Nakúpila som takto super veci, hlavne oblečenie, ktoré by som u nás nedostala resp. sú za oveľa výhodnejšiu cenu.
Virginie payette
05 August 2020
UPS Express Saver
VP
Im happy because super efficient and fast even if a bit pricey
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service however the cost of shipping was higher than you would have liked.
We see that you did take advantage of our combine and repack option to ensure that you obtained the maximum value for shipping although we do feel that we offer a good value premium door to door service with full customer support from the receipt of your parcel until delivery.
I hope you will continue to use our service going forward and if you require any assistance with shipping at any time please feel free to contact our Customer Service team at info@forwad2me.com.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service however the cost of shipping was higher than you would have liked.
We see that you did take advantage of our combine and repack option to ensure that you obtained the maximum value for shipping although we do feel that we offer a good value premium door to door service with full customer support from the receipt of your parcel until delivery.
I hope you will continue to use our service going forward and if you require any assistance with shipping at any time please feel free to contact our Customer Service team at info@forwad2me.com.
Kind Regards,
Tracy.
Verified Customer
05 August 2020
UPS Express Saver
VC
Great service! I was really nervous to try something like this, however they exceeded my expectations. Shipping was incredibly fast and the price was decent. I will definitely be using them in the future.
Peter
05 August 2020
UPS Express Saver
P
Shipped perfectly from London to California without any hassle. The store did not have any shipping options to the US so this was the best alternative to get it shipped to me!
Verified Customer
05 August 2020
DHL Express Worldwide
VC
The service is good but the shipping cost is horrendous! We paid £33 for a small empty box (to transport a record player arm). I think there should be an option to send my Royal Mail. Also when they send you notification that the parcel has arrived at their warehouse, they require further info about it before they can take payment. The problem is that it’s not made clear what they want. I eventually worked it out that they need the cost of the item and a copy of the order form (for Australian GST requirements).
Hi,
Many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy with the cost of shipping and that you found the documentation request confusing.
Shipping costs do include the use of the address, the acceptance, processing, storage and dispatch of your goods. This includes full support of our customer service team from the receipt to the delivery of your goods.
We aren't able to compete with companies such as Amazon as our business is shipping whereas they make their money on the sale of goods. We do offer a budget untracked service for small very low value parcels however due to a issue with collection of GST with the mail service we are unable to offer the service to Australia.
Since the Australian government have introduced the collection of GST for low value imports we do need to ask for proof of purchase for goods as we need to ensure we are charging customers the correct fees for Goods and Service Tax on the value of the goods. We are however looking to make this process easier for our customers in the coming year.
I hope this helps explain the service you received and that this is for a complete service and not just the fee for onward shipping.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy with the cost of shipping and that you found the documentation request confusing.
Shipping costs do include the use of the address, the acceptance, processing, storage and dispatch of your goods. This includes full support of our customer service team from the receipt to the delivery of your goods.
We aren't able to compete with companies such as Amazon as our business is shipping whereas they make their money on the sale of goods. We do offer a budget untracked service for small very low value parcels however due to a issue with collection of GST with the mail service we are unable to offer the service to Australia.
Since the Australian government have introduced the collection of GST for low value imports we do need to ask for proof of purchase for goods as we need to ensure we are charging customers the correct fees for Goods and Service Tax on the value of the goods. We are however looking to make this process easier for our customers in the coming year.
I hope this helps explain the service you received and that this is for a complete service and not just the fee for onward shipping.
Kind Regards,
Tracy.
Sigridur Vigfusdottir
04 August 2020
DHL Express Worldwide
SV
Always respectful, always helpful, always professional - This one of the best managed company I have ever had business with.
Joe Musgrove
04 August 2020
DHL Express Worldwide
JM
Everything went great with my order, everything is laid out farley straightforward making it easy to understand and place youre order. Shipping was easy as well. This is a great way to shop Europe from the US.
Verified Customer
04 August 2020
DHL Express Worldwide
VC
Very reactive service ! No problems till today.
Verified Customer
04 August 2020
DHL Express Worldwide
VC
Definitely a trustable site! My first time using virtual address, im glad i found forward2me. Customer service was very helpful. Great job forward2me team! Will recommend this platform to my friends and family
Gaurav Lohia
04 August 2020
DHL Express Worldwide
GL
Excellent !
Verified Customer
04 August 2020
DHL Express Worldwide
VC
Always really responsive. Fabulous speedy service even through COVID.
Verified Customer
03 August 2020
DHL Express Worldwide
VC
definitely recommend and will continue to use. relatively easy to use website and system.
Verified Customer
03 August 2020
DHL Express Worldwide
VC
still in hold 1 week in forward2me
then you want from me 10 GBP I don't know why
then you want from me 10 GBP I don't know why
Hi,
Thank you for taking the time to review our services, I'm sorry to hear that you are unhappy with how we dealt with your package.
I see that the item you received was a prepaid card, as a rule we do not permit our customers to use their account for financial products however we do make an exception for prepaid cards which have no credit facility attached to them.
Due to this being a financial products we need to be very careful to ensure we are shipping a card to the correct person so have extra procedures in place to check the customers identity before shipping the card onwards overseas. We need to also ensure that the country in question also permit this kind of import.
These extra checks do take sometime and therefore an additional charge is applied to the shipment for the work involved.
I hope this helps you understand the additonal charges involved however if you have any further questions please don't hesitate to get in touch with our customer service team at info@forward2me.com.
Kind Regards,
Tracy.
Thank you for taking the time to review our services, I'm sorry to hear that you are unhappy with how we dealt with your package.
I see that the item you received was a prepaid card, as a rule we do not permit our customers to use their account for financial products however we do make an exception for prepaid cards which have no credit facility attached to them.
Due to this being a financial products we need to be very careful to ensure we are shipping a card to the correct person so have extra procedures in place to check the customers identity before shipping the card onwards overseas. We need to also ensure that the country in question also permit this kind of import.
These extra checks do take sometime and therefore an additional charge is applied to the shipment for the work involved.
I hope this helps you understand the additonal charges involved however if you have any further questions please don't hesitate to get in touch with our customer service team at info@forward2me.com.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry that using our services proved more expensive than expected, as you say we are providing a service versus retailers/suppliers making their money on the actual sale of the product itself.
We do feel that we offer value for money for the service offered, I see that you also opted for a premium express service however we did also offer an economy service which would have cost a less.
Please don't hesitate to get in touch with our Customer Service team at info@forward2me at any time, we can then advise you of the most cost effective service for shipping.
I hope you will continue to use our service going forward and look forward to hearing from you if you require any further assistance.
Kind Regards,
Tracy.