Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Megan Crawford
29 August 2020
DHL Express Worldwide
MC
Foward2Me is awesome!! I've been using the company for a couple years now. Customer service is amazing and my deliveries to me within 3-4 days - every time.
seiro nagai
28 August 2020
UPS Express Saver
SN
配送品の破損に対する対応が遅すぎる。
カスタマーサポートから様々な証拠提出を要求されて提出してみ回答が来ない。呆れる対応
カスタマーサポートから様々な証拠提出を要求されて提出してみ回答が来ない。呆れる対応
Verified Customer
28 August 2020
UPS Express Saver
VC
the workflow is flawless and the experience is super easy!
Verified Customer
28 August 2020
DHL Economy Select
VC
Excellent service
Verified Customer
28 August 2020
DHL Express Worldwide
VC
everything was perfect but I have 2 things I wish it could be there :-
- Shipping the packages in one box without repacking (similar to the one provided by MYUS) ..
- if the above is not possible, possibility to ship more than 15 packages together.
- Shipping the packages in one box without repacking (similar to the one provided by MYUS) ..
- if the above is not possible, possibility to ship more than 15 packages together.
Moses Chibwe
28 August 2020
DHL Express Worldwide
MC
I Live in Zambia and I have always received my parcels intact, on time and the very reasonable shipping cost.
Khalid SAAIDI
28 August 2020
DHL Express Worldwide
KS
I did not get any diffirence on shipping fees regarding optimise package, the shipping fees is the same, there is not an added value for many parcels.! it happened many time for me and specially just yestersay again ! but in general they have good service .
KS
By your immediate response i put 4 stars, i also apprecite good communication and great effort of your team specially Anna, but you have please to improve Package Optimisation like M. Rayan does, he does great job. In general, i prefer FORWARD2ME .
Hi Khalid,
Many thanks for your comments.
We really appreciate all customer feedback regarding our service.
We understand that you feel it unnecessary to charge for optimization if this did not have any effect on the overall shipping price. When you request a repack the stated courier prices do not yet include the additional repack charges. These are stated separately on your final shipping invoice. I have looked further into this matter and I can see that there was no clear reduction in the overall shipping price for your goods being repacked and it would have been more beneficial for you to ship your 2 packages as a multi piece . We would have been more than happy to re consider the additional repack charges you had incurred, for this shipment, via an email query prior to you settling your invoice payment. Our combine and repack system does advise our customers if a repack is cost effective for your goods prior to submitting this from your account. As a gesture of goodwill I have applied the £4 additional repack charge to your account as shipping credit for you to re use on your next optimization request when you next come to ship with us.
If you should require further clarification on the benefits of a repack for your goods next time please don't hesitate to send an email into our customer service team and they will be more than happy to assist you further with this.
I hope this response is acceptable and assists you further with your concerns.
We do hope you will reconsider your rating in regards to our services offered to you.
Kind Regards
Hayley
Many thanks for your comments.
We really appreciate all customer feedback regarding our service.
We understand that you feel it unnecessary to charge for optimization if this did not have any effect on the overall shipping price. When you request a repack the stated courier prices do not yet include the additional repack charges. These are stated separately on your final shipping invoice. I have looked further into this matter and I can see that there was no clear reduction in the overall shipping price for your goods being repacked and it would have been more beneficial for you to ship your 2 packages as a multi piece . We would have been more than happy to re consider the additional repack charges you had incurred, for this shipment, via an email query prior to you settling your invoice payment. Our combine and repack system does advise our customers if a repack is cost effective for your goods prior to submitting this from your account. As a gesture of goodwill I have applied the £4 additional repack charge to your account as shipping credit for you to re use on your next optimization request when you next come to ship with us.
If you should require further clarification on the benefits of a repack for your goods next time please don't hesitate to send an email into our customer service team and they will be more than happy to assist you further with this.
I hope this response is acceptable and assists you further with your concerns.
We do hope you will reconsider your rating in regards to our services offered to you.
Kind Regards
Hayley
YUSUF HASSAN
28 August 2020
DHL Express Worldwide
YH
Best Performance Ever I will recommend to a friend
Verified Customer
28 August 2020
DHL Express Worldwide
VC
Over 50 shipments using their services, this is one of the best , if not the best shipping forwarder ever !
Hrvoje Dijan
28 August 2020
DHL Economy Select
HD
Very helpful personel.
Anthony Attard
28 August 2020
DHL Express Worldwide
AA
very reliable, will use again,
YUYI ZHENG
28 August 2020
DHL Express Worldwide
YZ
Fast purchase by PERSONAL SHOPPER, fast domestic & international delivery. Excellent prompt customer service. Strongly recommend.
Verified Customer
28 August 2020
DHL Express Worldwide
VC
Excellent service
anwar jawad
28 August 2020
DHL Express Worldwide
AJ
Excellent service, fast prompt communication. Fast delivery considering the recent delays in posting I received my goods within short period of time. Thanks ??
Ahmed mohsen
28 August 2020
DHL Express Worldwide
AM
Very Perfect
Verified Customer
28 August 2020
TNT Express Non-Docs
VC
Hustle free and everything so easy
Verified Customer
27 August 2020
DPD Classic
VC
Impeccable. Très rapide. RAS.
Verified Customer
27 August 2020
UPS Standard Single
VC
Rápidos y fiables.
Haifa H
27 August 2020
UPS Express Saver
HH
This company make mistakes in invoicing and the customer bears the mistake
لن اتعامل معهم مره اخرى، ادخلو فيمة الفاتوره بمبلغ اكبر من المطلوب ورفضو تحمل الخطأ، مما يعني ان ادفع ثمن اخطاءهم في دفع ضرائب مضاعفه، عوضا عن التأخير المبالغ فيه
لن اتعامل معهم مره اخرى، ادخلو فيمة الفاتوره بمبلغ اكبر من المطلوب ورفضو تحمل الخطأ، مما يعني ان ادفع ثمن اخطاءهم في دفع ضرائب مضاعفه، عوضا عن التأخير المبالغ فيه
Verified Customer
27 August 2020
DHL Express Worldwide
VC
They are amazing!!! Have had almost 100 parcels delivered to me!!!
Claude
27 August 2020
DHL Express Worldwide
C
I would definitely recommend them. Good service all around. Of course at the moment shipping is quite pricy but otherwise no issues. Packages delivered everytime.
Richard Muzanenhamo
27 August 2020
UPS Express Saver
RM
All my parcels arrived in good condition. Your customer service is spot on. All my queries were handled timeously.
LINDA MILTON
27 August 2020
DHL Express Worldwide
LM
Excellent. Deliver quickly and repacking is perfect. Would highly recommend.
Luka Sostaric
27 August 2020
DHL Express Worldwide
LS
I've used Forward2me's service many times, and I can say that it's one of the best parcel forwarding services available (not just in the UK but globally as well). I'd like to give special thanks to their customer support: They answered my questions quickly and resolved everything to my satisfaction. Thanks!
Verified Customer
27 August 2020
TNT Economy Express
VC
Easy to use and fast.
Verified Customer
27 August 2020
TNT Economy Express
VC
Mieux expliquer les choix concernant les transporteurs
Verified Customer
27 August 2020
DHL Express Worldwide
VC
Excellent services but I expected the delivery faster than it took and shipping cost is little high but I will use them again to ship my parcels especially at this situation COVID-19
Nicholas Simmons
27 August 2020
DHL Express Worldwide
NS
Great service and easy to contact for questions of what can be shipped now used over 25 times and never a problem
Joao Ferreira
27 August 2020
DHL Economy Select
JF
Very fast and reliable service. 100% recommended
Verified Customer
27 August 2020
DHL Express Worldwide
VC
対応が早く配送も速い
Antonia Skordi Echhideh
27 August 2020
DHL Express Worldwide
ASE
Once they inform me that there are some duties to be paid on a package and after that noone knows to help me. They give me a DHL package number which doesnt exist and i just need to wait!
I consider this not professional
I consider this not professional
Hi Antonia,Many thanks for your response.I have checked our previous email correspondence with you and I can see that your packages stated different waybills and you confirmed duties paid in relation to package#1597850503683845, from the same retailer We were only able to release package#1597850503683845 off hold from your account for onward shipping, for duties settled, until you/we could further verify if there was any outstanding duties owed for the other package with waybill#1118073504. We have checked our daily post and we have not yet received a corresponding duty invoice for your package with WB#1118073504. Did you manage to query any duties owing for this package with DHL? Duty invoices, are usually processed and sent to us within 10 days from the date of confirmed delivery for the package. As this is the 10th day since this package was delivered to us, with DHL, we can presume that there are no additional duties owing for this package, with DHL, from the same seller and we have released this package off hold and this will be showing back in your main inbox ready to process for shipping as and when required. Upon agreement, by you, that if we should receive further notice from DHL in relation to package#1597759023483893 showing waybill #1118073504, regarding outstanding duties, that you would agree to settle these duties.We apologize for any unnecessary delay or inconvenience this may have caused you on this occasion.I hope this response is acceptable for you and we hope you will reconsider your rating in relation to our services.Kind RegardsHayley
ASE
Dear Hayley
I can understand and accept whatever you wrote and I believe our so far cooperation states that.
First time i ordered something from non EU and DHL communicated with me to pay the duty. You never asked me if i want it to be paid by yourself and I reimburse. Honestly i didnt know this service is offered by your end
In addition to the above, I received another package which noone communicated with me for any duties unpaid so to pay, as i never denied or had an issue with paying.
My complaint was that the DHL number you provided me with is not valid, noone communicated with me asking me to pay but my package is still on hold.
And so? What do i do next? Can you help me Sort it out or not? Do i have to call DHL and say what? Something was received and number provided is wrong so i can not trace it on your website?
I can understand and accept whatever you wrote and I believe our so far cooperation states that.
First time i ordered something from non EU and DHL communicated with me to pay the duty. You never asked me if i want it to be paid by yourself and I reimburse. Honestly i didnt know this service is offered by your end
In addition to the above, I received another package which noone communicated with me for any duties unpaid so to pay, as i never denied or had an issue with paying.
My complaint was that the DHL number you provided me with is not valid, noone communicated with me asking me to pay but my package is still on hold.
And so? What do i do next? Can you help me Sort it out or not? Do i have to call DHL and say what? Something was received and number provided is wrong so i can not trace it on your website?
Hi Antonia,
Many thanks for your comments.
We really appreciate all customer feedback.
We are sorry to hear this.
We do clearly state clearly in our terms of trade, from our website, (section 3.11);
In the event that we agree to take delivery of Goods arriving from outside the European Union there may be import duty, VAT and other fees payable to the delivering courier and UK authorities. You authorise us to pay such duties, taxes and fees on your behalf and agree that you will reimburse us immediately for all such costs upon presentation of our invoice for the same. We are not, however, obliged to pay such sums on your behalf.
If you make an order for an item from outside the EU then the package may incur additional import/custom charges on it entering into the UK, depending on the item and its declared value. We would receive an import/custom charge notice for your account name to our address stating the required import/ custom charge for the package. For certain courier services, this fee would require settling before the package can be approved for onward delivery to your forwarding address. The outstanding fee would require settling by you as the true receiver/shipper of the goods. If the courier services approve the package for delivery to our forwarding address before the outstanding fee was settled then we would are required to put the package on hold until the relevant import/custom charge was confirmed and paid before you would be allowed to process the package for onward shipping.
We try our best to assist customers with verifying the relevant import duties owing for their packages, with the couriers, as quickly and as efficiently as possible and to ensure that customers do not experience any unnecessary delays for onward shipping their goods. We can only provide information to customers, regarding import duties for packages, as quickly as we receive this information from the stated courier service.
We apologize for any unnecessary delay or inconvenience this may have caused you on this occasion.
I hope this response is acceptable for you and we hope you will reconsider your rating in relation to our services.
Kind Regards
Hayley
Many thanks for your comments.
We really appreciate all customer feedback.
We are sorry to hear this.
We do clearly state clearly in our terms of trade, from our website, (section 3.11);
In the event that we agree to take delivery of Goods arriving from outside the European Union there may be import duty, VAT and other fees payable to the delivering courier and UK authorities. You authorise us to pay such duties, taxes and fees on your behalf and agree that you will reimburse us immediately for all such costs upon presentation of our invoice for the same. We are not, however, obliged to pay such sums on your behalf.
If you make an order for an item from outside the EU then the package may incur additional import/custom charges on it entering into the UK, depending on the item and its declared value. We would receive an import/custom charge notice for your account name to our address stating the required import/ custom charge for the package. For certain courier services, this fee would require settling before the package can be approved for onward delivery to your forwarding address. The outstanding fee would require settling by you as the true receiver/shipper of the goods. If the courier services approve the package for delivery to our forwarding address before the outstanding fee was settled then we would are required to put the package on hold until the relevant import/custom charge was confirmed and paid before you would be allowed to process the package for onward shipping.
We try our best to assist customers with verifying the relevant import duties owing for their packages, with the couriers, as quickly and as efficiently as possible and to ensure that customers do not experience any unnecessary delays for onward shipping their goods. We can only provide information to customers, regarding import duties for packages, as quickly as we receive this information from the stated courier service.
We apologize for any unnecessary delay or inconvenience this may have caused you on this occasion.
I hope this response is acceptable for you and we hope you will reconsider your rating in relation to our services.
Kind Regards
Hayley
Verified Customer
27 August 2020
DHL Express Worldwide
VC
Too expensive
Verified Customer
27 August 2020
DHL Economy Select
VC
One of the best forwarding services, easy to use ,fast and professional tools. Thanks
Franca Marinelli
27 August 2020
DPD Classic
FM
Servizio veloce. Tracciatura semplice e sempre aggiornata. Ampia scelta di corrieri. Costi contenuti. Lo uso sempre molto volentieri.
Hugh Olivier
27 August 2020
DHL Express Worldwide
HO
My delivery was unnecessarily held up due to forward2me incorrectly flagging my incoming items as "Dangerous Goods”, and not adequately reviewing the invoices I provided for proof of purchase price.
Koji Takahashi
27 August 2020
DHL Express Worldwide
KT
前回、初利用の際には英国内の倉庫を利用、今回は、ガーンジー島の倉庫を使ってみました。いずれも商品購入先は Amazon/UK で、日本向発送不可のハンモックやタープ等キャンプ用品を中心に購入し、発送先を forward2me から指定されたガーンジー島の倉庫アドレスを指定しました。商品の受領、詰替/取り纏め、発送まで、きちんとした対応振りで、結果として、国際宅配便費用を含めても、日本での購入費用比較でザックリ１〜２割程度安く購入出来たとの印象で、満足してます。
英語での遣り取りが必須ですが、信頼出来る業者です。
英語での遣り取りが必須ですが、信頼出来る業者です。
Verified Customer
27 August 2020
DHL Express Worldwide
VC
Great work! and Fast!!
Hirotaka Yata
27 August 2020
UPS Express Saver
HY
The boxes inside of the main box was squished. Better packing will be appreciated.
Verified Customer
27 August 2020
DHL Express Worldwide
VC
Overcharged. Poor explanation of process to upload documents. Shipping rates ridiculous compared to all other options.
VC
Thank you for the detail, however my experience differs. The process to upload documents was not clear or well explained. Alternative providers were cheaper so I encourage others to validate the actual shipping cost before the initial purchase. I would suggest you also review your levels of transparency and clarity on your coatings as I do not believe this is as clear as you suggest, and forms the basis for my review along with my experience of your excessive shipping costs.
Hi there,Many thanks for your comments.We appreciate all customer feedback regarding our services.We are sorry to hear this.Our shipping rates from our UK warehouse are more competitive for international shipping, more than our newly established warehouses such as Germany, Guernsey and Japan. This is currently due to the volume of packages we receive to the new warehouses not yet being high enough to get a variable rate or other alternative courier options for international shipping, besides the DHL courier services. Our new warehouses are only just becoming established within our services. This information is clearly stated from all of your available, external warehouse inboxes from your account.We apologize for any inconvenience this may have caused you.In regards to purchase documents requested for GST. The documents you were requested to upload are the relevant proof of purchases for the goods in the stated packages that you required to ship. This is how our system works out the relevant Australian GST (Goods and Service Tax) which we are instructed to pass on to the Australian government for every shipment we send to Australia, through our company, with a total declared value of less than $1000 AUD. The Australian GST is calculated at 10% of the total value of the goods and also 10% of the shipping costs and this is applied to your total shipping invoice when you process your packages with the required courier service for shipping.I hope this helps you further and please do let me know if you have any more questions or concerns.I hope this response is acceptable and is beneficial to your recent concerns regarding our services.We hope you will reconsider your overall rating in relation to our services offered to you.If you should require any further information or clarification on the process or services we offer please don't hesitate to send an email into our customer service team and they will be more than happy to assist you further.Kind RegardsHayley
Anthony Lee
27 August 2020
UPS Express Saver
AL
This company stands by their word when they say most international packages arrive within a few days. I ordered an item from the UK to be shipped to the US during the end of the week. The package arrived at my house only 3 business days later! Forward2me was actually faster than my Amazon package that I ordered on the same day, it was crazy. They are a little expensive but you can ask them to repackage your items into a single, more affordable shipping box. Wonderful service.
Verified Customer
27 August 2020
DHL Express Worldwide
VC
Awesome service. Never dissapoints
Verified Customer
27 August 2020
UPS Express Saver
VC
Trustworthy service, re-shipped promptly and fairly priced. A+
Verified Customer
27 August 2020
DHL Express Worldwide
VC
Great service, this was really a good find. Thank you everything on a timely manner, the notifications are good as well.
Verified Customer
27 August 2020
DHL Express Worldwide
VC
smooth process and able to follow the directions easily
Carson Putt
27 August 2020
DHL Express Worldwide
CP
Notified immediately when my package arrived at the warehouse and was extremely easy to track and see what stage of delivery it was currently at.
Verified Customer
27 August 2020
UPS Express Saver
VC
梱包は比較的雑。破損してもおかしくない
Adham Abousalem
27 August 2020
DHL Express Worldwide
AA
Super fast turnaround!
mayumi yatsudo
27 August 2020
DHL Express Worldwide
MY
いつもありがとうございます。
迅速な手配で助かっています。
迅速な手配で助かっています。
Michael Colson
25 August 2020
DHL Express Worldwide
MC
Very prompt and speedy service. I would especially recommend the re packing service for many small items I tend to order from the UK
Verified Customer
23 August 2020
DHL Express Worldwide
VC
I was worried about the sketchiness of some companies in this industry, but my experience with forward2me was fast, easy, and affordable. Would use again!