Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Andrew Chamberlain
11 September 2020
DHL Domestic Express
AC
Charney Kaye
11 September 2020
UPS Express Saver
CK
Totally seamless, fast, and hassle-free!
Verified Customer
11 September 2020
DHL Express Worldwide
VC
Extremely expensive and they add charges upon charges
Jose Porfirio
11 September 2020
DHL Express Worldwide
JP
Package arrived damage.
Package had collectibles in the box and was not packaged properly.
I paid 40+$ to have this only arrive damaged.
Package had collectibles in the box and was not packaged properly.
I paid 40+$ to have this only arrive damaged.
Hassan BOULMANE
10 September 2020
DHL Domestic Express
HB
Nuuuuuuuuuuuuuuuuuuul !
Jaquayla Hodges
09 September 2020
DHL Express Worldwide
JH
My skates from Amazon came quickly to the Foward2Me address! They arrived to my address in 2 days. It was expensive since my package was heavy, but worth it.
Verified Customer
09 September 2020
UPS Express Saver
VC
Worked really well. Will use it again.
Verified Customer
09 September 2020
DHL Express Worldwide
VC
Quick turnaround time and good repackaging!
Verified Customer
09 September 2020
DHL Express Worldwide
VC
cheapest and fastest forwarding company and having a tax free address is a big bonus.
Verified Customer
08 September 2020
UPS Express Saver
VC
Service à la hauteur. Je recommande ce site à tout le monde.
Chase Gharrity
08 September 2020
DHL Express Worldwide
CG
Overall experience was good, though had some initial problems having my payment go through. Paypal was a better option for me.
Verified Customer
08 September 2020
UPS Express Saver
VC
Seamless! Order arrived sooner than expected. So pleased!
Verified Customer
08 September 2020
UPS Express Saver
VC
Every single one of the three packages arrived in perfect condition and at the same time. All my questions regarding the services were also answered quite quickly and to the point. All in all, it was a pretty good experience.
ALEXE SMIRNOV
08 September 2020
DHL Economy Select
AS
Excellent services. I'm very satisfied.
Verified Customer
08 September 2020
DHL Economy Select
VC
The package arrived on time. The entire process was very simple and hustle free. I have been using forward2me service for years now and I am highly satisfied.
Mohamed Mabrook Ali
08 September 2020
DHL Express Worldwide
MMA
Excellent!
Verified Customer
08 September 2020
DHL Express Worldwide
VC
I love the dilvary seva
Jim Payne
08 September 2020
DHL Express Worldwide
JP
The service is very straight forward and easy to use. I placed an order with a UK vendor and the product arrived and was reshipped to me in the States in about a total of a week's time.
Tom Wilson
08 September 2020
UPS Express Saver
TW
Feedback was sent on 5/9/2020
Hi,
Thank you for upgrading the review due to the misunderstanding, I'm pleased all is now resolved.
Kind Regards,
Tracy.
Thank you for upgrading the review due to the misunderstanding, I'm pleased all is now resolved.
Kind Regards,
Tracy.
TW
Hi Tracy
I’ve spoken to my admin staff and cleared things up.
Thanks for following up.
Kind regards
Tom
I’ve spoken to my admin staff and cleared things up.
Thanks for following up.
Kind regards
Tom
Hi,
I'm sorry to hear that you are unhappy with the service provided by forward2me.
I have looked back on your account and can see that you have been frustrated due to being unable to contact us regarding your package.
The package was initially placed on hold as we felt that it required repacking to ensure that it was safe and secure for international transit. We do add an alert to the package in these situations and wait for the customer to contact us. We would not go ahead with the repack without the customers permission as we need them to agree to the repack charge and sometimes the customer will choose to repack with other items received to their account.
I see the messages we have received from you via whatsapp however the email attachments you have provided appear to have been sent to info@forwardtome.com instead of info@forwad2me.com, therefore we never received them.
I hope this helps explain why you did not receive an initial response from us and that you will reconsider the rating you have provided us and look to use our services again in the future.
Please feel free to contact me directly at any time at info@forward2me.com and I will be happy to assist you with any issues regarding your account.
Many thanks,
Kind Regards,
Tracy.
I'm sorry to hear that you are unhappy with the service provided by forward2me.
I have looked back on your account and can see that you have been frustrated due to being unable to contact us regarding your package.
The package was initially placed on hold as we felt that it required repacking to ensure that it was safe and secure for international transit. We do add an alert to the package in these situations and wait for the customer to contact us. We would not go ahead with the repack without the customers permission as we need them to agree to the repack charge and sometimes the customer will choose to repack with other items received to their account.
I see the messages we have received from you via whatsapp however the email attachments you have provided appear to have been sent to info@forwardtome.com instead of info@forwad2me.com, therefore we never received them.
I hope this helps explain why you did not receive an initial response from us and that you will reconsider the rating you have provided us and look to use our services again in the future.
Please feel free to contact me directly at any time at info@forward2me.com and I will be happy to assist you with any issues regarding your account.
Many thanks,
Kind Regards,
Tracy.
Raven Patterson
08 September 2020
DHL Express Worldwide
RP
I love this reshipper ! Although it is expensive I got my stuff in 3 day after I paid for shipping to the US from the UK . I wouldn’t use It again tho because after combining my packages it was extremely expensive .
Hi,
Many thanks for taking the time to review our services.
I'm pleased to hear that you love our service however disappointed that you aren't looking to use us again.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that you shipped trainers on this occasion, it is very difficult to reduce the overall size of this type of product to save on shipping seeing as customers tend to like to keep the shoe boxes.
We do however offer multi-piece shipping for this type of product where up to 15 parcels can be shipped under one tracking number. This may have been more cost effective for you on this occasion.
I'm hope that you will reconsider using our service again in the future, please feel free to contact our Customer Service team at info@forward2me.com at any time and they will be happy to check your packages to ensure that you are seeing the best value for shipping when using our services.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm pleased to hear that you love our service however disappointed that you aren't looking to use us again.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that you shipped trainers on this occasion, it is very difficult to reduce the overall size of this type of product to save on shipping seeing as customers tend to like to keep the shoe boxes.
We do however offer multi-piece shipping for this type of product where up to 15 parcels can be shipped under one tracking number. This may have been more cost effective for you on this occasion.
I'm hope that you will reconsider using our service again in the future, please feel free to contact our Customer Service team at info@forward2me.com at any time and they will be happy to check your packages to ensure that you are seeing the best value for shipping when using our services.
Kind Regards,
Tracy.
Verified Customer
08 September 2020
DHL Express Worldwide
VC
Excellent, convenient, fast.
Meitar Atias
07 September 2020
UPS Express Saver
MA
Fast and comfortable.
Verified Customer
07 September 2020
DHL Express Worldwide
VC
I took a mistake on re-packaging, but the staff recovered. Quick response!
Traci Miller
07 September 2020
DHL Express Worldwide
TM
This has been an amazing experience. Vendors that I believed were out of my reach, because I'm across the pond, are now accessible to me. The process is simple and they alert you of your package arrival the same day of delivery. Shipping rates are not jacked up and are the same rates the shipping carriers would provide. I'm beyond impressed and overly grateful for such a great service.
Lachlan Cox
07 September 2020
DHL Express Worldwide
LC
All very simple and easy to use this service, thank you.
Verified Customer
07 September 2020
DHL Express Worldwide
VC
I have been sending packages to this company for a while now and I’ve never experienced any issues getting my package delivered to me. Packages get delivered to me in 2-3 days. Customer services is excellent and very responsive, always.
Verified Customer
06 September 2020
DHL Express Worldwide
VC
As always an excellent provided service with incredibly fast preparation and delivery! Highly recommended
Masaharu
06 September 2020
DHL Express Worldwide
M
I am very pleased with your service. You kindly supported my first shopping in England. My baggage was delivered quickly.
You politely responded to my poor English ability. I would like to receive your service for the next shopping.
You politely responded to my poor English ability. I would like to receive your service for the next shopping.
salman ziyad
06 September 2020
UPS Express Saver
SZ
A little bit Expensive
Verified Customer
06 September 2020
DHL Economy Select
VC
A+ Customer service! Response time is very speedy. Forward2me is fantastic for those in need of these types of services! Highly recommended
Paulo Teixeira
06 September 2020
UPS Standard Single
PT
This time, unlike all other times, I had to give 3 stars only, since my last shipment was poorly protected. I only deal with computer cassettes, so they must be well protected to avoid cases crushing. On my last shipment I got over 50 cases broken due to a very poor protection on a too small box.
I'd love to rate you with 5 stars, as I always do, but this time I'll just stick to 3. I'd give 2 stars if it wasn't for the excellent work of Chris at customer support.
I really hope my next shipment (that will happen in a few days) will be better protected inside. If it does, you bet I'll give you 5 stars again!
I'd love to rate you with 5 stars, as I always do, but this time I'll just stick to 3. I'd give 2 stars if it wasn't for the excellent work of Chris at customer support.
I really hope my next shipment (that will happen in a few days) will be better protected inside. If it does, you bet I'll give you 5 stars again!
Verified Customer
06 September 2020
DHL Express Worldwide
VC
Terrible. Lost my items worth 700 euros and didnt do anything about it. Wouldnt recommend to anyone. So dissapointed.
Albertobb
05 September 2020
DPD Classic
A
Servizio ottimo e comodo , l unica pecca sono i prezzi leggermente troppo alti in relazione a quello che si va a rispedire spesso si rischia di perderci.
Suzanne James
05 September 2020
TNT Economy Express
SJ
Very prompt and quick delivery, but I thought it was expensive . Kept informed each step of the way with email updates.
Verified Customer
05 September 2020
DHL Express Worldwide
VC
توفير تطبيق للمحمول و توفير خيارات اخرى لشركات الشحن باسعار منافسة و زيادة سرعة وتيرة العمل
António Agostinho
04 September 2020
DHL Economy Select
AA
Very efficient service with updates on items, date warnigs along with permanent communication. Carriers are all first line companies Will return for more shopping.
Verified Customer
04 September 2020
DHL Express Worldwide
VC
Shipment took more than expected to be delivered. Delay reason was unclear
Hi,
Many thanks for your feedback.
I have checked the tracking on your shipment and it appears that the shipment was delayed with customs on import into the USA.
Unfortunately we or DHL don't have any control over customs clearance delays, customs have their own agenda and it is sometimes difficult to determine the reason why they delay parcels. This could be down to staff shortages, further inspections required or additional documentation needed to clear the goods.
Transit times are passed directly from the courier to us so we can provide you with an estimated delivery timescale however these timescales can never be guaranteed and aer dependent on any unavoidable transit and customs delays.
I hope this helps explain the situation a little further, I'm sorry that this situation has prompted you to provide us with a 2* review however I hope this will not prevent you from using our services again in the future.
Our customer service team are always here to help with any issues you experience with your parcels journey so please feel free to contact them at info@forward2me.com during any time of the shipping process.
Kind Regards,
Tracy.
Many thanks for your feedback.
I have checked the tracking on your shipment and it appears that the shipment was delayed with customs on import into the USA.
Unfortunately we or DHL don't have any control over customs clearance delays, customs have their own agenda and it is sometimes difficult to determine the reason why they delay parcels. This could be down to staff shortages, further inspections required or additional documentation needed to clear the goods.
Transit times are passed directly from the courier to us so we can provide you with an estimated delivery timescale however these timescales can never be guaranteed and aer dependent on any unavoidable transit and customs delays.
I hope this helps explain the situation a little further, I'm sorry that this situation has prompted you to provide us with a 2* review however I hope this will not prevent you from using our services again in the future.
Our customer service team are always here to help with any issues you experience with your parcels journey so please feel free to contact them at info@forward2me.com during any time of the shipping process.
Kind Regards,
Tracy.
Abdulaziz Aljehani
04 September 2020
DHL Express Worldwide
AA
You always say “Combine and Repack makes no economic sense“ and force us to pay more fees on shipping because you don’t combine all packages together, also it took too long time to response for each request and the reason always is: “our team in Guernsey are already aware of your request, there is a high demand for our service at Guernsey and requests are taking longer than usual. We will update you as soon as possible“, I don’t know when do you have time for helping us???
Hi,
Many thanks for reviewing our services however I'm sorry to hear that you have experienced some issues with shipping from our Guernsey warehouse.
Our Guernsey address is set up to aid customers who are looking to purchase high value goods where the seller will refund the vat on purchase of the goods or after delivery. For this to be cost effective the saving on the vat needs to compensate slightly higher shipping costs for smaller shipments from Guernsey.
When shipping goods under 5 kg in weight from this facility it is not always cost effective to repack them as the fees for this service may increase the cost of shipping rather than save money overall and I see this is the reason why our team have stated the service is not economical for some of your shipments.
I see that the products you are shipping are lower value so going forward it may be more cost effective for you to ship to our UK mainland address, combine and repack from this facility may be more cost effective for you.
I do sincerely apologise for the delay in responding to your queries for parcels based in Guernsey, we are working on ways to increase productivity at this address and better communication with our Customer Service team.
I hope this helps explain more on how to get the best from our services going forward however if you have any further questions please don't hesitate to get in touch.
Kind Regards,
Tracy.
Many thanks for reviewing our services however I'm sorry to hear that you have experienced some issues with shipping from our Guernsey warehouse.
Our Guernsey address is set up to aid customers who are looking to purchase high value goods where the seller will refund the vat on purchase of the goods or after delivery. For this to be cost effective the saving on the vat needs to compensate slightly higher shipping costs for smaller shipments from Guernsey.
When shipping goods under 5 kg in weight from this facility it is not always cost effective to repack them as the fees for this service may increase the cost of shipping rather than save money overall and I see this is the reason why our team have stated the service is not economical for some of your shipments.
I see that the products you are shipping are lower value so going forward it may be more cost effective for you to ship to our UK mainland address, combine and repack from this facility may be more cost effective for you.
I do sincerely apologise for the delay in responding to your queries for parcels based in Guernsey, we are working on ways to increase productivity at this address and better communication with our Customer Service team.
I hope this helps explain more on how to get the best from our services going forward however if you have any further questions please don't hesitate to get in touch.
Kind Regards,
Tracy.
Mouni Nasseredine
04 September 2020
DHL Express Worldwide
MN
I had a good experience with Forward2me, Excellent service and full costumer support, my package was good packed and and arrived on time, you really deserves 5 stars, appreciated that.
Abdulaziz Al-Mahrezi
04 September 2020
DHL Express Worldwide
AA
You get notified about your shipment immediately and it gives you excellent options for shipment.
Verified Customer
04 September 2020
TNT Economy Express
VC
Fast reliant
Verified Customer
04 September 2020
UPS Express Saver
VC
great service
Michael Aftandilian
04 September 2020
DHL Express Worldwide
MA
4 shipments received , all perfect.
Fast , cost effective , zero problems so far.
Exceeded my expectations
Fast , cost effective , zero problems so far.
Exceeded my expectations
Hiroto Nakajima
03 September 2020
DHL Express Worldwide
HN
日本の住所に転送したが、遅かった。
Brian Walsh
03 September 2020
DHL Express Worldwide
BW
They always do a great job! Great service and very responsive when you contact them.
Verified Customer
03 September 2020
DHL Express Worldwide
VC
Very quick turnaround! Received my merchandise almost immeadiately.
Verified Customer
02 September 2020
TNT Express Non-Docs
VC
Trying to cover my bases, I ordered 2 packages on the same day sent to 2 different forwarding services. The store & Forward2me alerted me at the same time it had been received, regular shipping alerts, and cheaper shipping price.I am glad I chose to do it this way because I have complete confidence now in their service.
Danail Kanchev
02 September 2020
DHL Express Worldwide
DK
Quick and with good quality.
Charlie
02 September 2020
DHL Express Worldwide
C
Very satisfied , everything went off without a hitch ,excellent service when asking for help, turn around time excellent on there end ,shipped to me within a day , Shipping to my home address was three days faster than stated , I don’t know what others are squawking about with there fees , if you note what they do for you as far as getting all documentation , handling customs , and getting it out as FAST as they do , it’s well worth there fees , A+++++ all the way , I look ? forward to using this service soon , Thanks
Andreas Frangos
02 September 2020
DHL Express Worldwide
AF
Excellent service indeed. They processed the recieved package in record time and prepared it for shipping. They released the package almost immidiately after payment and the service of DHL Express International is the quickest dleivery service i have experienced. I recieved my package in 1,5 day from UK to Limassol, Cyprus. What you pay is what you get.
They had my parcel returned very quickly.