Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Alexander Luna
13 September 2020
DPD Classic
AL
Great service , the best in the buisness !
Naoto Dowaki
13 September 2020
DHL Express Worldwide
ND
到着した荷物が、７日間滞留していた。
時間が掛かりすぎる。
時間が掛かりすぎる。
Verified Customer
13 September 2020
DPD Classic
VC
Schneller Versand; aber auch schnelle Reaktion des Supports auf Fragen bzgl. Paketanlieferung! Gerne wieder!
Maik Wulff
13 September 2020
DHL Economy Select
MW
Die Lieferung war sehr schnell und zuverlässig.
Der Weg zum Repacking war erschwerlich und leider zu kompliziert. Die Kosten für das Repacking und den Versand von Alkohol waren nicht transparent genug.
Der Weg zum Repacking war erschwerlich und leider zu kompliziert. Die Kosten für das Repacking und den Versand von Alkohol waren nicht transparent genug.
Khaled Ali
13 September 2020
DHL Express Worldwide
KA
Good and quick service was easy to get my stuff delivered to me without any problems for my first time use.
Verified Customer
13 September 2020
DHL Express Worldwide
VC
Every once in a while there's a Amazon or Ebay item i need from UK or Europe...Forward2me works like a char,
Verified Customer
12 September 2020
DHL Express Worldwide
VC
The forwarding was blazing fast, affordable, and on time— which is surprising given that many shipping services are using the current COVID-19 pandemic as an excuse to be unreliable.
James R Van Horne
12 September 2020
DHL Express Worldwide
JRV
Excellent service, as always. Getting items I would never be able to get is fantastic. Shipping is always quick! I ride English and US stores have practically nothing or nothing at all for guys! The U.K. stores have plenty but won’t ship to me. Thanks to Forward2me I’m able to get riding apparel!
George Polenakis
12 September 2020
DHL Economy Select
GP
Package content came broken. I have been asked to provide packaging that was thrown away to file complaint.
THO GROUP OY
12 September 2020
UPS Standard Single
TGO
Really easy to use!
Stratos Lampousis
12 September 2020
UPS Standard Single
SL
Very good service!Thank you
Joao Paulo Pires
12 September 2020
DHL Express Worldwide
JPP
great service recommended for international e-commerce.
Hussain Arti
11 September 2020
DHL Express Worldwide
HA
Only 2 options to ship with fast and priority options! which cost too much!
Imagine my shipment fees equal my items amount!
Imagine my shipment fees equal my items amount!
Verified Customer
11 September 2020
DHL Express Worldwide
VC
Fast efficient delivery, great communication regarding status of new and incoming packages.
Orli Grobler
11 September 2020
DHL Express Worldwide
OG
All your forwarders are seriously expensive and you hardly ever offer the option of sending by British Mail. More clarity should be available as to when it is possible to send by mail, otherwise we just get stuck with having to use a courier which frankly many times isn't worth it. DHL is good, but it's not cheap.
Verified Customer
11 September 2020
DHL Economy Select
VC
Consistently good. Very quick at processing orders & always helpful with queries. I have been using the for 5 years and would highly recommend.
Andrew Chamberlain
11 September 2020
DHL Domestic Express
AC
Excellent service and communication.
They had my parcel returned very quickly.
They had my parcel returned very quickly.
Charney Kaye
11 September 2020
UPS Express Saver
CK
Totally seamless, fast, and hassle-free!
Verified Customer
11 September 2020
DHL Express Worldwide
VC
Extremely expensive and they add charges upon charges
Jose Porfirio
11 September 2020
DHL Express Worldwide
JP
Package arrived damage.
Package had collectibles in the box and was not packaged properly.
I paid 40+$ to have this only arrive damaged.
Package had collectibles in the box and was not packaged properly.
I paid 40+$ to have this only arrive damaged.
Hassan BOULMANE
10 September 2020
DHL Domestic Express
HB
Nuuuuuuuuuuuuuuuuuuul !
Jaquayla Hodges
09 September 2020
DHL Express Worldwide
JH
My skates from Amazon came quickly to the Foward2Me address! They arrived to my address in 2 days. It was expensive since my package was heavy, but worth it.
Verified Customer
09 September 2020
UPS Express Saver
VC
Worked really well. Will use it again.
Verified Customer
09 September 2020
DHL Express Worldwide
VC
Quick turnaround time and good repackaging!
Verified Customer
09 September 2020
DHL Express Worldwide
VC
cheapest and fastest forwarding company and having a tax free address is a big bonus.
Verified Customer
08 September 2020
UPS Express Saver
VC
Service à la hauteur. Je recommande ce site à tout le monde.
Chase Gharrity
08 September 2020
DHL Express Worldwide
CG
Overall experience was good, though had some initial problems having my payment go through. Paypal was a better option for me.
Verified Customer
08 September 2020
UPS Express Saver
VC
Seamless! Order arrived sooner than expected. So pleased!
Verified Customer
08 September 2020
UPS Express Saver
VC
Every single one of the three packages arrived in perfect condition and at the same time. All my questions regarding the services were also answered quite quickly and to the point. All in all, it was a pretty good experience.
ALEXE SMIRNOV
08 September 2020
DHL Economy Select
AS
Excellent services. I'm very satisfied.
Verified Customer
08 September 2020
DHL Economy Select
VC
The package arrived on time. The entire process was very simple and hustle free. I have been using forward2me service for years now and I am highly satisfied.
Mohamed Mabrook Ali
08 September 2020
DHL Express Worldwide
MMA
Excellent!
Verified Customer
08 September 2020
DHL Express Worldwide
VC
I love the dilvary seva
Jim Payne
08 September 2020
DHL Express Worldwide
JP
The service is very straight forward and easy to use. I placed an order with a UK vendor and the product arrived and was reshipped to me in the States in about a total of a week's time.
Tom Wilson
08 September 2020
UPS Express Saver
TW
Feedback was sent on 5/9/2020
Hi,
Thank you for upgrading the review due to the misunderstanding, I'm pleased all is now resolved.
Kind Regards,
Tracy.
Thank you for upgrading the review due to the misunderstanding, I'm pleased all is now resolved.
Kind Regards,
Tracy.
TW
Hi Tracy
I’ve spoken to my admin staff and cleared things up.
Thanks for following up.
Kind regards
Tom
I’ve spoken to my admin staff and cleared things up.
Thanks for following up.
Kind regards
Tom
Hi,
I'm sorry to hear that you are unhappy with the service provided by forward2me.
I have looked back on your account and can see that you have been frustrated due to being unable to contact us regarding your package.
The package was initially placed on hold as we felt that it required repacking to ensure that it was safe and secure for international transit. We do add an alert to the package in these situations and wait for the customer to contact us. We would not go ahead with the repack without the customers permission as we need them to agree to the repack charge and sometimes the customer will choose to repack with other items received to their account.
I see the messages we have received from you via whatsapp however the email attachments you have provided appear to have been sent to info@forwardtome.com instead of info@forwad2me.com, therefore we never received them.
I hope this helps explain why you did not receive an initial response from us and that you will reconsider the rating you have provided us and look to use our services again in the future.
Please feel free to contact me directly at any time at info@forward2me.com and I will be happy to assist you with any issues regarding your account.
Many thanks,
Kind Regards,
Tracy.
I'm sorry to hear that you are unhappy with the service provided by forward2me.
I have looked back on your account and can see that you have been frustrated due to being unable to contact us regarding your package.
The package was initially placed on hold as we felt that it required repacking to ensure that it was safe and secure for international transit. We do add an alert to the package in these situations and wait for the customer to contact us. We would not go ahead with the repack without the customers permission as we need them to agree to the repack charge and sometimes the customer will choose to repack with other items received to their account.
I see the messages we have received from you via whatsapp however the email attachments you have provided appear to have been sent to info@forwardtome.com instead of info@forwad2me.com, therefore we never received them.
I hope this helps explain why you did not receive an initial response from us and that you will reconsider the rating you have provided us and look to use our services again in the future.
Please feel free to contact me directly at any time at info@forward2me.com and I will be happy to assist you with any issues regarding your account.
Many thanks,
Kind Regards,
Tracy.
Raven Patterson
08 September 2020
DHL Express Worldwide
RP
I love this reshipper ! Although it is expensive I got my stuff in 3 day after I paid for shipping to the US from the UK . I wouldn’t use It again tho because after combining my packages it was extremely expensive .
Hi,
Many thanks for taking the time to review our services.
I'm pleased to hear that you love our service however disappointed that you aren't looking to use us again.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that you shipped trainers on this occasion, it is very difficult to reduce the overall size of this type of product to save on shipping seeing as customers tend to like to keep the shoe boxes.
We do however offer multi-piece shipping for this type of product where up to 15 parcels can be shipped under one tracking number. This may have been more cost effective for you on this occasion.
I'm hope that you will reconsider using our service again in the future, please feel free to contact our Customer Service team at info@forward2me.com at any time and they will be happy to check your packages to ensure that you are seeing the best value for shipping when using our services.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm pleased to hear that you love our service however disappointed that you aren't looking to use us again.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that you shipped trainers on this occasion, it is very difficult to reduce the overall size of this type of product to save on shipping seeing as customers tend to like to keep the shoe boxes.
We do however offer multi-piece shipping for this type of product where up to 15 parcels can be shipped under one tracking number. This may have been more cost effective for you on this occasion.
I'm hope that you will reconsider using our service again in the future, please feel free to contact our Customer Service team at info@forward2me.com at any time and they will be happy to check your packages to ensure that you are seeing the best value for shipping when using our services.
Kind Regards,
Tracy.
Verified Customer
08 September 2020
DHL Express Worldwide
VC
Excellent, convenient, fast.
Meitar Atias
07 September 2020
UPS Express Saver
MA
Fast and comfortable.
Verified Customer
07 September 2020
DHL Express Worldwide
VC
I took a mistake on re-packaging, but the staff recovered. Quick response!
Traci Miller
07 September 2020
DHL Express Worldwide
TM
This has been an amazing experience. Vendors that I believed were out of my reach, because I'm across the pond, are now accessible to me. The process is simple and they alert you of your package arrival the same day of delivery. Shipping rates are not jacked up and are the same rates the shipping carriers would provide. I'm beyond impressed and overly grateful for such a great service.
Lachlan Cox
07 September 2020
DHL Express Worldwide
LC
All very simple and easy to use this service, thank you.
Verified Customer
07 September 2020
DHL Express Worldwide
VC
I have been sending packages to this company for a while now and I’ve never experienced any issues getting my package delivered to me. Packages get delivered to me in 2-3 days. Customer services is excellent and very responsive, always.
Verified Customer
06 September 2020
DHL Express Worldwide
VC
As always an excellent provided service with incredibly fast preparation and delivery! Highly recommended
Masaharu
06 September 2020
DHL Express Worldwide
M
I am very pleased with your service. You kindly supported my first shopping in England. My baggage was delivered quickly.
You politely responded to my poor English ability. I would like to receive your service for the next shopping.
You politely responded to my poor English ability. I would like to receive your service for the next shopping.
salman ziyad
06 September 2020
UPS Express Saver
SZ
A little bit Expensive
Verified Customer
06 September 2020
DHL Economy Select
VC
A+ Customer service! Response time is very speedy. Forward2me is fantastic for those in need of these types of services! Highly recommended
Paulo Teixeira
06 September 2020
UPS Standard Single
PT
This time, unlike all other times, I had to give 3 stars only, since my last shipment was poorly protected. I only deal with computer cassettes, so they must be well protected to avoid cases crushing. On my last shipment I got over 50 cases broken due to a very poor protection on a too small box.
I'd love to rate you with 5 stars, as I always do, but this time I'll just stick to 3. I'd give 2 stars if it wasn't for the excellent work of Chris at customer support.
I really hope my next shipment (that will happen in a few days) will be better protected inside. If it does, you bet I'll give you 5 stars again!
I'd love to rate you with 5 stars, as I always do, but this time I'll just stick to 3. I'd give 2 stars if it wasn't for the excellent work of Chris at customer support.
I really hope my next shipment (that will happen in a few days) will be better protected inside. If it does, you bet I'll give you 5 stars again!
Verified Customer
06 September 2020
DHL Express Worldwide
VC
Terrible. Lost my items worth 700 euros and didnt do anything about it. Wouldnt recommend to anyone. So dissapointed.
Albertobb
05 September 2020
DPD Classic
A
Servizio ottimo e comodo , l unica pecca sono i prezzi leggermente troppo alti in relazione a quello che si va a rispedire spesso si rischia di perderci.
Suzanne James
05 September 2020
TNT Economy Express
SJ
Very prompt and quick delivery, but I thought it was expensive . Kept informed each step of the way with email updates.