Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
21 November 2020
DHL Express Worldwide
VC
Service was good. I would have liked to see what actual shipping was and what their up charge was. I paid $60 for shipping for a jacket from the UK to US.
Shoichi Iwata
21 November 2020
DHL Express Worldwide
SI
Very high reliability! quick shipping and more. Thank YOU!
Verified Customer
21 November 2020
DHL Express Worldwide
VC
They made everything so simple! Can’t believe I haven’t been doing this. I definitely recommend them, 11/10 and my package came in with in the same week. Very reliable and outstanding customer service!
Robert Reese
20 November 2020
DHL Express Worldwide
RR
Yes. They were right on time as promised.
LINDA MILTON
20 November 2020
DHL Express Worldwide
LM
Excellent. Fast delivery and if needed repacking is Excel5
Nicholas Christou
20 November 2020
DPD Classic
NC
Superb service. Consistently reliable. Very happy!!!
Verified Customer
20 November 2020
DHL Express Worldwide
VC
Insufficient description on items received which caused difficulty to identify what has been delivered and value declaration.
Verified Customer
20 November 2020
DHL Express Worldwide
VC
I've used forward2me for a few years, and I am satisfied with their reliability and good customer service.
Verified Customer
20 November 2020
DHL Express Worldwide
VC
I am so incredibly happy with the service you guys provide! I will continue to use it. Great communication and product arrived in perfect condition. Thank you for providing this service! A++++
Verified Customer
20 November 2020
UPS Express Saver
VC
Great company! Was notified of receipt of my items as soon as they arrived and was dispatched immediately. Will surely use again!
joseph agius
19 November 2020
DHL Express Worldwide
JA
I was already a customer and they have an efficient service
Claude
19 November 2020
DHL Express Worldwide
C
Very good, very satisfactory, on point. Good customer service, deliveries always on time. Shipping cost a little steep but otherwise no problems.
Lars Eriksson
19 November 2020
DHL Economy Select
LE
A great service!
A big thank you to Ryan who prepared the package. Yes, we enjoyed the bubbly! Hope you get a great Christmas!
A big thank you to Ryan who prepared the package. Yes, we enjoyed the bubbly! Hope you get a great Christmas!
Verified Customer
19 November 2020
DHL Express Worldwide
VC
Too expensive and I had to paid almost the same value for the shipment when my items arrived and some of them were damaged. The experience was good apart from that
Hi,
Many thanks for your review.
I'm pleased to hear that you are overall happy with the service we provide however you have found the amount paid for shipping expensive.
At present the logistics industry are facing lots of challenging, in the past most freight has been transported via passenger aircraft, due to the decrease in passenger traffic on airlines in light of the Covid-19 situation there is a lack of freight space and therefore prices across the board have increased. Most couriers have added additional surcharges to shipping costs to cover the increase in air freight prices.
We have also had to remove some lower cost services that have been available in the past due to them being no longer viable. We are looking at new options and hope as the situation stablises we can add more lower cost shipping options.
I'm sorry to hear that your goods have encountered some damage, this is disappointing to hear. If you could send over the details to info@foward2me.com we will investigate this further for you?
I'm not sure if you are aware that we do offer a combine and repack service, this enables us to add additional packaging to your goods to ensure that they are fully protected. Please ask about this service when you contact us if you require more information, this service is available from your inbox when shipping your goods.
Thank you once again for the feedback, this is very important to us so we understand the issues our customers have faced and identify how we can improve our processes to ensure our customers are fully satisfied with the service we offer.
Kind Regards,
Tracy.
Many thanks for your review.
I'm pleased to hear that you are overall happy with the service we provide however you have found the amount paid for shipping expensive.
At present the logistics industry are facing lots of challenging, in the past most freight has been transported via passenger aircraft, due to the decrease in passenger traffic on airlines in light of the Covid-19 situation there is a lack of freight space and therefore prices across the board have increased. Most couriers have added additional surcharges to shipping costs to cover the increase in air freight prices.
We have also had to remove some lower cost services that have been available in the past due to them being no longer viable. We are looking at new options and hope as the situation stablises we can add more lower cost shipping options.
I'm sorry to hear that your goods have encountered some damage, this is disappointing to hear. If you could send over the details to info@foward2me.com we will investigate this further for you?
I'm not sure if you are aware that we do offer a combine and repack service, this enables us to add additional packaging to your goods to ensure that they are fully protected. Please ask about this service when you contact us if you require more information, this service is available from your inbox when shipping your goods.
Thank you once again for the feedback, this is very important to us so we understand the issues our customers have faced and identify how we can improve our processes to ensure our customers are fully satisfied with the service we offer.
Kind Regards,
Tracy.
Hiroto Nakajima
19 November 2020
DHL Express Worldwide
HN
Forward2me is very decent and polite. This company saves your money and energy when you shop something from Euro, not just the U.K
If your local post office doesn't work like Philpost , Forward2me is the right choice .
The post offices around me are pretty much corrupted so this forwarder helped me shop conveniently from the U.K and Europe .
If your local post office doesn't work like Philpost , Forward2me is the right choice .
The post offices around me are pretty much corrupted so this forwarder helped me shop conveniently from the U.K and Europe .
Augusto Duarte
18 November 2020
DHL Express Worldwide
AD
Everything worked fine, but forward2me labeled the product as ''Wireless headphones'', when in fact they were wired headphones. This makes a world of a difference since wireless headphones includes batteries and this makes importing fees skyrocket even more here in Brazil. In any case, aside from this detail, everything went well.
Hi,
Many thanks for your feedback.
I do sincerely apologise if we have made an error on the description of the goods, we do always try our best to describe goods as accurately as possible however I'm sorry we didn't get this quite right for you on this occasion.
I will contact you directly now to see if there is anything I can do to rectify this for you and hope this doesn't deter you from using our services again in the future.
Kind Regards,
Tracy.
Many thanks for your feedback.
I do sincerely apologise if we have made an error on the description of the goods, we do always try our best to describe goods as accurately as possible however I'm sorry we didn't get this quite right for you on this occasion.
I will contact you directly now to see if there is anything I can do to rectify this for you and hope this doesn't deter you from using our services again in the future.
Kind Regards,
Tracy.
Gavin Sher
18 November 2020
DHL Express Worldwide
GS
I need you to add more courier options, particularly Fedex! Then it would be 5 stars!
Hi Gavin,
Many thanks for your feedback, I'm pleased to hear that you are overall happy with our service.
Please be assured that we constantly work with our couriers to obtain the best shipping rates and options from our couriers to ensure our customers have the right level of choice and value for shipping. We are looking to add some extra services from our UK address soon.
I hope this helps re-assure you that we are working on this, your business is very important to us and we take all our customers comments on board.
Kind Regards,
Tracy.
Many thanks for your feedback, I'm pleased to hear that you are overall happy with our service.
Please be assured that we constantly work with our couriers to obtain the best shipping rates and options from our couriers to ensure our customers have the right level of choice and value for shipping. We are looking to add some extra services from our UK address soon.
I hope this helps re-assure you that we are working on this, your business is very important to us and we take all our customers comments on board.
Kind Regards,
Tracy.
Verified Customer
18 November 2020
UPS Standard Single
VC
Excellent communication A+
Verified Customer
18 November 2020
DHL Express Worldwide
VC
professional and prompt response, excellent and timely support
Verified Customer
18 November 2020
DPD Classic
VC
Great service! Any time that I had a question Hayley was available and answered my my question in details. The package was prepared in the most efficient way. Strongly recommended!
Jean-Pierre Guillou
18 November 2020
DHL Express Worldwide
JG
Prompt notification, secure packaging & prompt despatch.
Afnan Mohd
18 November 2020
UPS Express Saver
AM
Wrong package
Hi,
Many thanks for your feedback.
I'm sorry to hear that you have received the wrong package, I know this must be very upsetting for you however please be assured that we have initiated a full investigation with the courier and are currently awaiting some more information from you so we can establish what has happened here.
We first need to determine if this has been an error within our warehouse or whilst your shipment was in the hands of the courier.
We hope to hear from you soon with the information requested so we can resolve the situation.
Thank you for your patience and understanding.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you have received the wrong package, I know this must be very upsetting for you however please be assured that we have initiated a full investigation with the courier and are currently awaiting some more information from you so we can establish what has happened here.
We first need to determine if this has been an error within our warehouse or whilst your shipment was in the hands of the courier.
We hope to hear from you soon with the information requested so we can resolve the situation.
Thank you for your patience and understanding.
Kind Regards,
Tracy.
Brian D
18 November 2020
DHL Express Worldwide
BD
Very happy with whole experience. Straightforward and item arrived promptly. Also great advice in suggesting to use the Guernsey address in order not have to pay VAT - certainly helped in paying for postage costs
Masahiko Sato
18 November 2020
DHL Express Worldwide
MS
Fast shipping
Verified Customer
17 November 2020
DHL Express Worldwide
VC
Way more expensive than I thought it would been and I ended up returning the item because it wasn't what I was looking for.. kind of a rip off. Won't be using it again! The only thing that was good was the quick shipping.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are happy with the speed in which we dealt with your shipment however you are unhappy with the cost of shipping your goods.
2020 has been a difficult year for logistics, due to the increase of air freight prices following the lack of passenger flights all couriers have added additional surcharges to cover these increases making shipping more expensive. Due to this issue there are also less cheaper services out there for us to offer.
Please also bear in mind that forward2me are offering a service, we are not selling any products therefore need to cover the costs of offering you a UK address, accepting, processing, storing and shipping your parcels. Many retailers who make their money on the sale of the products are in a postiion to sell shipping at cost or even at a loss.
Many of our customers find that purchasing a number of items and consolidating them into one shipment ensures that they obtain the maximum value for shipping. Maybe this could be an option for you in the future.
I hope this helps explain the difficulties logistics are facing at the moment and hope you will consider using our services again in the future.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are happy with the speed in which we dealt with your shipment however you are unhappy with the cost of shipping your goods.
2020 has been a difficult year for logistics, due to the increase of air freight prices following the lack of passenger flights all couriers have added additional surcharges to cover these increases making shipping more expensive. Due to this issue there are also less cheaper services out there for us to offer.
Please also bear in mind that forward2me are offering a service, we are not selling any products therefore need to cover the costs of offering you a UK address, accepting, processing, storing and shipping your parcels. Many retailers who make their money on the sale of the products are in a postiion to sell shipping at cost or even at a loss.
Many of our customers find that purchasing a number of items and consolidating them into one shipment ensures that they obtain the maximum value for shipping. Maybe this could be an option for you in the future.
I hope this helps explain the difficulties logistics are facing at the moment and hope you will consider using our services again in the future.
Kind Regards,
Tracy.
Verified Customer
17 November 2020
UPS Standard Single
VC
Very easy to use service. Fast delivery!
Verified Customer
17 November 2020
UPS Express Saver
VC
Perfect service
Haim Azar
17 November 2020
DHL Express Worldwide
HA
Pleasure service, will recommend it to all of my friends.
Dr. Alawi Taqi
17 November 2020
DHL Express Worldwide
DAT
Amazing and fast service ?
Verified Customer
17 November 2020
UPS Express Saver
VC
Fast and personal communication and service. Such a pleasure to do business with.
Sean Bennett c/o Dena Hamlin
17 November 2020
DHL Express Worldwide
SBC
Fast, secure delivery
Masri Taha
17 November 2020
DHL Express Worldwide
MT
arrive on time
Verified Customer
16 November 2020
DPD Classic
VC
Fast, easy and cheap, nuff said
Verified Customer
16 November 2020
DHL Express Worldwide
VC
I stand notification, seamless transfer with customs paperwork and fast shipping.
Verified Customer
16 November 2020
DHL Express Worldwide
VC
迅速・丁寧に対応してくれます。この業界は迅速が一番ですから
Wui Shing Wong
16 November 2020
DHL Express Worldwide
WSW
Prompt service
Hi,
Many thanks for your feedback, this is very important to us.
I'm pleased you are happy that your shipment was dealt with promptly and look forward to helping you ship again soon.
Kind Regards,
Tracy.
Many thanks for your feedback, this is very important to us.
I'm pleased you are happy that your shipment was dealt with promptly and look forward to helping you ship again soon.
Kind Regards,
Tracy.
Ali Almaskati
15 November 2020
DPD Classic
AA
Great service, reasonable prices
Verified Customer
14 November 2020
DHL Express Worldwide
VC
Great and quick service. Prices are reasonable
kostas ioannidis
14 November 2020
DHL Express Worldwide
KI
Everything went perfect!
Verified Customer
14 November 2020
DHL Express Worldwide
VC
Perfect service perfect packaging perfect customer service
Verified Customer
14 November 2020
DHL Express Worldwide
VC
Great service, prompt communication!
Leon Herrmann
13 November 2020
DHL Economy Select
LH
Excellent, efficient and fast service.
Kimberly Allen
13 November 2020
DHL Express Worldwide
KA
This was my first time using this service. I had a very positive experience. The whole process was much easier than I had expected. A simple, no hassle, no fee, to make an account. They provide you with addresses and you just send your items there. They received my package quickly and they were ready to ship to me upon my confirmed payment. Once I paid, I received my package extremely fast. I was shocked. Very professional and friendly service. I highly recommend this.
Tetsuya Kato
13 November 2020
DHL Express Worldwide
TK
Thank you for your prompt and courteous response to my inquiry.
Dan Eff
12 November 2020
UPS Standard Single
DE
Nothing special to say. The service was simple, fast and as advertised.
Michel Sinnott
12 November 2020
DHL Express Worldwide
MS
In general, quick and prompt service. Timely responses to queries which makes the shipment process much smoother.
Azrin Ismail Haji Jumat
12 November 2020
DHL Express Worldwide
AIH
Package shipped out promptly and arrived in excellent condition. I highly recommend to use their service for others.
Michael A.
11 November 2020
DPD Classic
MA
Ich habe den Private Shopper Service sowie die Sendeweiterleitung genutzt und bin vollauf zufrieden. Alles hat ausgezeichnet geklappt.
Verified Customer
11 November 2020
DHL Economy Select
VC
Worked fine, very happy ! Thanks !
Nancy Zemperligkou
11 November 2020
DHL Economy Select
NZ
I got my parcel quickly and easily.