Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
nobuo shirahashi
01 November 2020
DHL Express Worldwide
NS
Verified Customer
01 November 2020
UPS Express Saver
VC
ありがとうございました。
Dave Kimm
01 November 2020
DHL Express Worldwide
DK
Very fast and great service
Verified Customer
01 November 2020
DHL Express Worldwide
VC
They are reliable and offer a great service. No complaints toward the service quality, response time and easiness of use. But the pricing is quite high. They should also offer services other than express. I wouldn't have minded receiving my package a few weeks later yet the only option was to pay premium to get it in 3 days.
Verified Customer
31 October 2020
DHL Express Worldwide
VC
Everything worked exactly as promised; shipment arrived from a UK supplier and was forwarded to us here in Canada and actually arrived a few days earlier than expected. Will definitely use this service again for Christmas shopping.
Dimitris Papandreou
31 October 2020
TNT Economy Express
DP
The service is very good, however they could have some more choices when combining different shipments
Verified Customer
31 October 2020
DHL Express Worldwide
VC
Package arrived on premises and received confirmation it had arrived within an hour, package left through the door that same day. Flawless, smooth process. Will repeat for sure.
Verified Customer
31 October 2020
DPD Classic
VC
The online tools for managing your packages works really well and whenever you need additional help they are always quick to respond. Very friendly team.
Verified Customer
31 October 2020
DHL Express Worldwide
VC
Just plain good old service. You can follow every phase of your package.
Dick Impens
31 October 2020
DHL Express Worldwide
DI
It's fast, reliable and they are very helpful. I've been using the UK and German address, it just works.
Verified Customer
31 October 2020
DHL Express Worldwide
VC
Not recommended
Sigridur Vigfusdottir
31 October 2020
DHL Express Worldwide
SV
The staff is perfectly professional and helpful and polite. One of my favorite companies.
Verified Customer
31 October 2020
DHL Domestic Express
VC
Very helpful. Resolved my problem.
Irma Salas
31 October 2020
UPS Express Saver
IS
Excellent service. Fast shipping and totally legit. I was unsure at first, but definitely recommend. Thank you!
Verified Customer
31 October 2020
DHL Express Worldwide
VC
Wow ; super fast and easy to get a package .. very happy with the experience !
Alisa
31 October 2020
DHL Express Worldwide
A
My parcel arrived much faster than I expected and the whole process was very straightforward. The cost was very similar to the estimated amount.
Verified Customer
31 October 2020
UPS Express Saver
VC
fast, great service!
Verified Customer
31 October 2020
DHL Express Worldwide
VC
No complaints! Just what I needed.
Verified Customer
30 October 2020
DHL Express Worldwide
VC
Very good ?
Verified Customer
30 October 2020
DHL Express Worldwide
VC
First, I want to commend customer support for speedy assistance and willingness to resolve issues.
But the shipping feature is broken in my opinion and ludicrously expensive.
I have had myus.com in the USA and never did I accidentally commit to ship a package. The user interface needs a step between getting a "quote" from DHL and commiting to ship. Or an option to undo shipping within a certain timeframe. This really *****. I doubt that I will be using this service again.
But the shipping feature is broken in my opinion and ludicrously expensive.
I have had myus.com in the USA and never did I accidentally commit to ship a package. The user interface needs a step between getting a "quote" from DHL and commiting to ship. Or an option to undo shipping within a certain timeframe. This really *****. I doubt that I will be using this service again.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are happy with the Customer Service support you received however sorry to hear that you are unhappy with the overall experience you had on our site when shipping.
We do appreciate customer feedback, this enables us to understand the customer experience better and look to improve our site where possible.
So I can understand the issues you faced when using our site better I will contact you directly via your registered email so we can get the full picture and see how we can look to improve the site.
I hope to help this helps and hope that we can persuade you to use our service again going forward.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are happy with the Customer Service support you received however sorry to hear that you are unhappy with the overall experience you had on our site when shipping.
We do appreciate customer feedback, this enables us to understand the customer experience better and look to improve our site where possible.
So I can understand the issues you faced when using our site better I will contact you directly via your registered email so we can get the full picture and see how we can look to improve the site.
I hope to help this helps and hope that we can persuade you to use our service again going forward.
Kind Regards,
Tracy.
Verified Customer
30 October 2020
DHL Express Worldwide
VC
The service is very great, but in a simple note, the shipping prices are very high, which exceeds the price of the product Thank you so much
Peter Maddison
30 October 2020
UPS Express Saver
PM
Simple to use - pricing quite high
Davide Signorile
29 October 2020
DPD Classic
DS
Great service, but €43 for shipping in Italy a pair of shoes is too much.
Verified Customer
28 October 2020
DHL Express Worldwide
VC
Customer service is excellent and respond basically right away.
Corné de Bruin
28 October 2020
DHL Economy Select
CDB
I've ordered a bottle of Whisky. They handled it great and added extra package for safety. The entire process was handled within a few days!
Verified Customer
28 October 2020
UPS Standard Single
VC
Simple and reliable. I will use it again.
Cagri Uerkmez
28 October 2020
DPD Classic
CU
Günstig, zuverlässig, ein Dienstleister, der auch das einhält, was er verspricht! Ich bin sehr zufrieden!
Asmaa Khalid
28 October 2020
DHL Express Worldwide
AK
Shipping cost me alot of money
Very very expensive
Funny thing my package only contains two back of crayons ?
Very very expensive
Funny thing my package only contains two back of crayons ?
Hi,
Thank you for your feedback however I'm sorry to hear that you are unhappy with the cost of shipping.
The price paid for shipping does include a full service from the use of the forward2me address, the acceptance, processing, storing, preparation of the package for shipping and any export documentation required.
I see on this occasion although you took advantage of our combine and repack service to help lower the cost of shipping because the actual weight was higher than the volumetric weight we were unable to lower the shipping cost by reducing the overall size of the package.
Many of our customers tend to take advantage of their 30 days free storage period and combine a number of parcels together to ensure that they obtain maximum value for shipping, this may be something you consider going forward.
Please contact our Customer Service team at any time if you are unhappy with the service offered and we will be very pleased to guide you on the most cost effect way of shipping.
Kind Regards,
Tracy.
Thank you for your feedback however I'm sorry to hear that you are unhappy with the cost of shipping.
The price paid for shipping does include a full service from the use of the forward2me address, the acceptance, processing, storing, preparation of the package for shipping and any export documentation required.
I see on this occasion although you took advantage of our combine and repack service to help lower the cost of shipping because the actual weight was higher than the volumetric weight we were unable to lower the shipping cost by reducing the overall size of the package.
Many of our customers tend to take advantage of their 30 days free storage period and combine a number of parcels together to ensure that they obtain maximum value for shipping, this may be something you consider going forward.
Please contact our Customer Service team at any time if you are unhappy with the service offered and we will be very pleased to guide you on the most cost effect way of shipping.
Kind Regards,
Tracy.
Joanne Portelli
28 October 2020
DHL Express Worldwide
JP
Outstanding customer service was provided during my purchase.
Alina Rosario
27 October 2020
DHL Express Worldwide
AR
Fast ship and great service! Happy with my order!
Dimitrios Daskalakis
27 October 2020
DHL Express Worldwide
DD
Fast and efficient. Thank you
Verified Customer
27 October 2020
DPD Classic
VC
Great customer support from Anna.
Verified Customer
27 October 2020
DHL Express Worldwide
VC
Great as always. Got a pair of men’s side zip Hunter boots from England, not available in the US (shocking). Well packed, shipped quick!
David Ross
27 October 2020
UPS Express Saver
DR
I've used forward2me many times now. They are very trustworthy, no problems whatsoever. They have a great website for monitoring inbound and outbound parcels, are fairly priced, and have always had prompt service, even during the pandemic. Five starts!
Matias Leinonen
26 October 2020
DPD Classic
ML
The shipping is to expensive
Hi,
Many thanks for your feedback.
We're sorry to hear that you are unhappy with the cost of shipping.
forward2me offer a full service and the price paid not only relates to the cost of shipping, it includes the use of the UK address, the acceptance, processing, preparation for shipping and dispatch.
We offer full customer support from the receipt of the parcel until delivery for all tracked shipments.
We do feel that we offered very good value for the service offered, we are unable to offer shipping at the same price as some retailers, sellers are able to cover their costs on the purchase of the goods, we need to cover the cost of our service within the shipping price.
Many of our customers make full use of their 30 free days storage to receive multiple parcels and ship them within one shipment to make the service as cost effective as possible.
Please feel free to contact our customer service team at info@forward2me.com if you have any further questions.
Kind Regards,
Tracy.
Many thanks for your feedback.
We're sorry to hear that you are unhappy with the cost of shipping.
forward2me offer a full service and the price paid not only relates to the cost of shipping, it includes the use of the UK address, the acceptance, processing, preparation for shipping and dispatch.
We offer full customer support from the receipt of the parcel until delivery for all tracked shipments.
We do feel that we offered very good value for the service offered, we are unable to offer shipping at the same price as some retailers, sellers are able to cover their costs on the purchase of the goods, we need to cover the cost of our service within the shipping price.
Many of our customers make full use of their 30 free days storage to receive multiple parcels and ship them within one shipment to make the service as cost effective as possible.
Please feel free to contact our customer service team at info@forward2me.com if you have any further questions.
Kind Regards,
Tracy.
Rochelle Nesbitt
26 October 2020
DHL Domestic Express
RN
Perfect!! Quick and nicely packed
Abdullah Alamoodi
26 October 2020
DHL Express Worldwide
AA
good overall, but too expensive ..
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service we offer although you found shipping too expensive.
Please be assured that we work with our couriers on a regular basis to ensure that our customers are receiving the maximum value for shipping. Shipping costs include the use of your forward2me addresses, the acceptance, processing, storage, preparation for shipping and all export documentation for shipping your goods.
The price paid includes this full service including customer service support from receipt to delivery of all fully tracked shipments.
I hope this helps understand what is included in the service, we aren't a retailer/selling products to cover our costs we are a service and therefore this service needs to be reflected in the price we charge our customers.
Please don't hesitate to contact our customer service team at info@forward2me.com if you have any further questions.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service we offer although you found shipping too expensive.
Please be assured that we work with our couriers on a regular basis to ensure that our customers are receiving the maximum value for shipping. Shipping costs include the use of your forward2me addresses, the acceptance, processing, storage, preparation for shipping and all export documentation for shipping your goods.
The price paid includes this full service including customer service support from receipt to delivery of all fully tracked shipments.
I hope this helps understand what is included in the service, we aren't a retailer/selling products to cover our costs we are a service and therefore this service needs to be reflected in the price we charge our customers.
Please don't hesitate to contact our customer service team at info@forward2me.com if you have any further questions.
Kind Regards,
Tracy.
Verified Customer
26 October 2020
UPS Express Saver
VC
Fast and safe also customer services are responding frequently to my enquiries which make me feel comfortable
Verified Customer
25 October 2020
UPS Express Saver
VC
Service was efficient but expensive. I was offered only one means of forwarding the goods On to me and since they already had the goods I had to accept the price. All other forwarding services that I have used in the US and Europe have offered a few price points. Unlikely to use again.
Verified Customer
25 October 2020
UPS Express Saver
VC
Very light package and not too voluminous. Still exorbitant rates. My other package was 3x the size and Almost the same price.
Atsushi Kato
25 October 2020
DHL Express Worldwide
AK
素晴らしいサービス精神は私に希望を与えました。間違いなく成長する会社です。私はさらなる発展を期待します。
Verified Customer
24 October 2020
DHL Economy Select
VC
The shipping costs out of the German warehouse are outrageous and severely discouraging to using the service. I would be satisfied with regular postal service and its cost, however, this option has not been offered to date. There is no need to only offer courier service, which costs way too much: about €80 within Europe for one package of about 2 kg.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the cost of shipping from our Germany warehouse.
Shipping costs are based on the amount of space the shipment takes up in transit, this is called the volumetric weight. I see that although your package was only 2 kg in weight the volumetric weight was much higher at nearly 8 kg. So the cost of shipping was charged on the higher volumetric weight.
We do offer a combine and repack service, for this service we evaluate the parcel and repack as efficently as possible to help reduce the cost of shipping. I think this may have been a useful service for you on this occasion.
At present due to this facilty being fairly new we only have the DHL courier services available however as volumes grow for deliveries to this address we will have more shipping options available for our customers so they have more choice when shipping.
If you would like more information on the combine and repack service please get in touch with our Customer Service team and they will be happy to explain the service further so that you obtain the maximum value for shipping going forward?
I hope that you will try using our services again in the future.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the cost of shipping from our Germany warehouse.
Shipping costs are based on the amount of space the shipment takes up in transit, this is called the volumetric weight. I see that although your package was only 2 kg in weight the volumetric weight was much higher at nearly 8 kg. So the cost of shipping was charged on the higher volumetric weight.
We do offer a combine and repack service, for this service we evaluate the parcel and repack as efficently as possible to help reduce the cost of shipping. I think this may have been a useful service for you on this occasion.
At present due to this facilty being fairly new we only have the DHL courier services available however as volumes grow for deliveries to this address we will have more shipping options available for our customers so they have more choice when shipping.
If you would like more information on the combine and repack service please get in touch with our Customer Service team and they will be happy to explain the service further so that you obtain the maximum value for shipping going forward?
I hope that you will try using our services again in the future.
Kind Regards,
Tracy.
Verified Customer
24 October 2020
DHL Express Worldwide
VC
Fantastic service with great support. I wouldn't have certain items i own if it werent for forward2me. Thanks guys!
Marco
23 October 2020
UPS Standard Single
M
Já faz anos que utilizo os serviços da forward2me e nunca fiquei decepcionado, muito pelo contrário. Quando surge alguma situação que precise de algum esclarecimento, eles respondem rapidamente por email. Especialmente recomendado para quem mora em Portugal ou Europa.
Verified Customer
23 October 2020
DHL Express Worldwide
VC
Fast and efficient with superb customer service.
Verified Customer
23 October 2020
DHL Express Worldwide
VC
Fast service, great price. Would use again!
Stelio Inacio Nhantumbo
22 October 2020
DHL Express Worldwide
SIN
Hi I ordered a spare part for my car, that I found on a British site. I received it here in Mozambique, and I am very pleased with the service. Thank you for your service.
Verified Customer
22 October 2020
DHL Economy Select
VC
One Parcel of eight was missdirected, and ofcourse this one I needed fast.. this wasn't happened before but anyway, professionall service need to avoid such problems
Hi,
Many thanks for your further feedback.
I'm sorry that you are unhappy that you have not yet received your parcel, please be assured that we have done all we can to ensure the safe arrival of your package although delayed by the courier and have been in touch on a daily basis to update you. Your parcel is not lost and will be delivered to you soon.
Its disappointing to hear that you are not interested in our combine and repack service, many of our customers do use this service and find it very useful. Not only does the process ensure that your goods are packed together safely for transit, we generally reduce the size of the overall package to help save on costs and provide the customer with maximum value for shipping. Therefore the overall cost of shipping is less rather than more even with the extra fee taken into account.
Kind Regards,
Tracy.
Many thanks for your further feedback.
I'm sorry that you are unhappy that you have not yet received your parcel, please be assured that we have done all we can to ensure the safe arrival of your package although delayed by the courier and have been in touch on a daily basis to update you. Your parcel is not lost and will be delivered to you soon.
Its disappointing to hear that you are not interested in our combine and repack service, many of our customers do use this service and find it very useful. Not only does the process ensure that your goods are packed together safely for transit, we generally reduce the size of the overall package to help save on costs and provide the customer with maximum value for shipping. Therefore the overall cost of shipping is less rather than more even with the extra fee taken into account.
Kind Regards,
Tracy.
VC
And regarding the fact that my 8 Parcel wasn't repack into one box - I didn't wanted to repack becouse at the cost of 2£/Parcel, you open all my Packages, dispose some packing material, and also some Items get damaged - i get some smashed Items last time - so, repacking is a BIG NO for me!
Sorry, I see that there are more one star reviews - apparently this is not your first time, but hope that bad review will help your stuff to be more carefull next time. Good luck
Sorry, I see that there are more one star reviews - apparently this is not your first time, but hope that bad review will help your stuff to be more carefull next time. Good luck
VC
You remind me to Blonde wich fail driver licence test.
Instructor said to her - YOU FAILED, DIDN'T YOU SEE THAT YOU RAN OVER ONE PEDESTRIANTS??
She replied - and as much as is permitted?
You lost my Parcel wich I needed the most - It's a present for my wife - i orderrd and sent Parcel on time, sorry cant accept your excuses.. you need to be more carefull next time.
Thx
Instructor said to her - YOU FAILED, DIDN'T YOU SEE THAT YOU RAN OVER ONE PEDESTRIANTS??
She replied - and as much as is permitted?
You lost my Parcel wich I needed the most - It's a present for my wife - i orderrd and sent Parcel on time, sorry cant accept your excuses.. you need to be more carefull next time.
Thx
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are happy with our service and that we offer a professional service however its dissapointing to hear that you have provided us with a 1 star rating due to one of the parcels within your shipment being mis-routed by the courier.
We did advise you as soon as the courier notified us of the delay and have kept you updated on a daily basis however we are in the hands of the courier once the parcel has left us. We do find from time to time when multi piece shipments are dispatched, some of the parcels can be separated in transit.
Please be assured this situation has only delayed one of your parcel for a short time and should be delivered to you soon, we will continue to monitor your shipment until delivery.
Going forward you may wish to consider our combine and repack service, with this service we repack your goods together for shipping. Using this service on this occasion may have enabled us to repack your goods into one box which would have avoided one package being separated in transit.
Please don't hesitate to get in touch if you have any further questions relating to your shipment and our Customer Service team will be very happy to assist you.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are happy with our service and that we offer a professional service however its dissapointing to hear that you have provided us with a 1 star rating due to one of the parcels within your shipment being mis-routed by the courier.
We did advise you as soon as the courier notified us of the delay and have kept you updated on a daily basis however we are in the hands of the courier once the parcel has left us. We do find from time to time when multi piece shipments are dispatched, some of the parcels can be separated in transit.
Please be assured this situation has only delayed one of your parcel for a short time and should be delivered to you soon, we will continue to monitor your shipment until delivery.
Going forward you may wish to consider our combine and repack service, with this service we repack your goods together for shipping. Using this service on this occasion may have enabled us to repack your goods into one box which would have avoided one package being separated in transit.
Please don't hesitate to get in touch if you have any further questions relating to your shipment and our Customer Service team will be very happy to assist you.
Kind Regards,
Tracy.
riyadh aljohni
21 October 2020
DHL Express Worldwide
RA
I am very happy to deal with you. I received my package in record time. I liked dealing with you and it will not be the last.
Verified Customer
21 October 2020
DHL Express Worldwide
VC
Service and support was great. But shipping rate was super expensive
Hi,
Many thanks for your review.
I'm pleased to hear that you are overall happy with our service however you thought the rate of shipping was expensive.
We do work with our couriers on a regular basis to ensure that our customers obtain the maximum value for shipping however please bear in mind that we are offering an overall service and not just a shipping fee.
The cost of shipping includes the full service from the use of the UK address, all the processing and preparation for export costs and any paperwork or customs entries required for export. Customer Service also give full support from the receipt of your package to delivery via a tracked service if required.
Many retailers offer a shipping cost at a loss, this is due to them being able to make their profit on the sale of the goods, we are only offering a service so all our processing costs as well as shipping are included in this price paid on shipping.
I did notice that you had taken advantage of our combine and repack service, where we repack goods as efficiently as possible for shipping, using this service reduced your initial shipping fee be £35. I'm pleased this service was effective for you.
I hope that this all explains what is included in the price paid to forward2me however if you have any other questions please don't hesitate to get in touch at info@forward2me.com and we will be happy to assist you further.
Kind Regards,
Tracy.
Many thanks for your review.
I'm pleased to hear that you are overall happy with our service however you thought the rate of shipping was expensive.
We do work with our couriers on a regular basis to ensure that our customers obtain the maximum value for shipping however please bear in mind that we are offering an overall service and not just a shipping fee.
The cost of shipping includes the full service from the use of the UK address, all the processing and preparation for export costs and any paperwork or customs entries required for export. Customer Service also give full support from the receipt of your package to delivery via a tracked service if required.
Many retailers offer a shipping cost at a loss, this is due to them being able to make their profit on the sale of the goods, we are only offering a service so all our processing costs as well as shipping are included in this price paid on shipping.
I did notice that you had taken advantage of our combine and repack service, where we repack goods as efficiently as possible for shipping, using this service reduced your initial shipping fee be £35. I'm pleased this service was effective for you.
I hope that this all explains what is included in the price paid to forward2me however if you have any other questions please don't hesitate to get in touch at info@forward2me.com and we will be happy to assist you further.
Kind Regards,
Tracy.
配送の過程が具体的かつ詳細であり、不安はありません