Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
21 October 2020
DHL Express Worldwide
Verified Customer
21 October 2020
DPD Classic
VC
Einfach nur super, schneller Versand , auch Probleme werden sehr schnell bearbeitet.
Sehr hilfreich wie auch unkomplizoert.
Das Portal ist selbst erklärend
Sehr hilfreich wie auch unkomplizoert.
Das Portal ist selbst erklärend
Hi,Thank you for the feedback, I'm pleased to hear that you are happy with the service. I hope you don't mind I have translated your response below in english for all our customers to see.Just great, fast shipping, problems are dealt with very quickly.Very helpful as well as uncomplicated.The portal is self-explanatoryWe look forward to helping you ship again soon.Kind Regards,Tracy.
Paul Charalambous
21 October 2020
UPS Express Saver
PC
Great service. Very fast delivery. Everything is always well packed. Thank you!
Verified Customer
21 October 2020
DHL Express Worldwide
VC
The website didn’t work properly and the payment system failed me. I was asked to respond to emails on my alternate email account which I had to repeatedly point out I wasn’t receiving and therefore couldn’t respond. However, the lady at customer services was helpful
I won’t be using them again.
I won’t be using them again.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you were happy with the support customer service provided however sorry that you had a frustrating experience shipping and paying for your goods.
I believe Clara in Customer Service helped with your initial shipping issue however then you experienced a problem making payment.
I see that the initial payment problem was due to you having issues with verifying the payment from your PayPal email address. Due to us experiencing an increase of fraud for payment via PayPal we have had to introduce some additional security measures to this process.
When a payment is made from a paypal account with a different email address than the one registered with us, we do ask the paypal account owner to verify they have initiated the payment by sending an email to the paypal email address.
I'm sorry if you had issues accessing this email and was unable to make payment this way. Please be assured the measures put in place are to protect all parties involved.
I hope this helps explain the problems you faced during your experience with us however hope you will try our services again in the future. The customer service team are there to help where we can to ensure our customer has the best possible experience whilst using our services.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you were happy with the support customer service provided however sorry that you had a frustrating experience shipping and paying for your goods.
I believe Clara in Customer Service helped with your initial shipping issue however then you experienced a problem making payment.
I see that the initial payment problem was due to you having issues with verifying the payment from your PayPal email address. Due to us experiencing an increase of fraud for payment via PayPal we have had to introduce some additional security measures to this process.
When a payment is made from a paypal account with a different email address than the one registered with us, we do ask the paypal account owner to verify they have initiated the payment by sending an email to the paypal email address.
I'm sorry if you had issues accessing this email and was unable to make payment this way. Please be assured the measures put in place are to protect all parties involved.
I hope this helps explain the problems you faced during your experience with us however hope you will try our services again in the future. The customer service team are there to help where we can to ensure our customer has the best possible experience whilst using our services.
Kind Regards,
Tracy.
Verified Customer
21 October 2020
DHL Express Worldwide
VC
Positive experience.
Yoshi
21 October 2020
UPS Express Saver
Y
Smooth transaction, lightning quick shipping, excellent packing, highly recommend!!
Verified Customer
21 October 2020
DHL Express Worldwide
VC
Thank you! Great service!
Paulo Teixeira
20 October 2020
UPS Standard Single
PT
AGAIN a great service with a single "BUT".
All good as usual, but I'd prefer that FORWARD2ME could preserve the boxes of my original items instead of "dumping" them inside the MAIN SINGLE box. Dumped items get open during the transport and some get broken. In some cases, original boxes of items can be preserved to help protect items at no extra space cost, so discarding them and dumping items in the BIG box may not be the best choice.
THANKS for all support and I'm hoping to have an even better service each time!
All good as usual, but I'd prefer that FORWARD2ME could preserve the boxes of my original items instead of "dumping" them inside the MAIN SINGLE box. Dumped items get open during the transport and some get broken. In some cases, original boxes of items can be preserved to help protect items at no extra space cost, so discarding them and dumping items in the BIG box may not be the best choice.
THANKS for all support and I'm hoping to have an even better service each time!
Andre M.
20 October 2020
UPS Standard Single
AM
What I can add more here beyond to saying a 5* all around company ? Already used them several times since I found this great company, and could not be more happier!
Clara, Tracy, Chris, and all the other team members are always great and very helpful everytime we need their support :)
Keep up your great work even during those unprecedented times we are all facing.
Best wishes and take care !
Clara, Tracy, Chris, and all the other team members are always great and very helpful everytime we need their support :)
Keep up your great work even during those unprecedented times we are all facing.
Best wishes and take care !
Elise Nalbandian
20 October 2020
DHL Express Worldwide
EN
Always the greatest service!
Verified Customer
20 October 2020
UPS Standard Single
VC
Very good service
Verified Customer
20 October 2020
DHL Express Worldwide
VC
Very fast delivery to Finland.
Verified Customer
20 October 2020
DHL Express Worldwide
VC
Very reasonable price and efficient services
Jiazeng Wang
20 October 2020
DHL Express Worldwide
JW
Wonderful. Great. Excellent. Best.
MOHAMMED ALHAMED
19 October 2020
UPS Express Saver
MA
The customer service was good.
But i hope you provide more shipping companies for more choices
Best regards
But i hope you provide more shipping companies for more choices
Best regards
Verified Customer
19 October 2020
DHL Express Worldwide
VC
I ordered a laptop UK > Croatia. Delivered next day as promised.
No hassle, works like a charm. Thanks everyone for the service.
No hassle, works like a charm. Thanks everyone for the service.
HAMAD M ALSAHLI
19 October 2020
DHL Express Worldwide
HMA
Your company's prices are high compared to other shipping companies
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the cost of shipping via our services, we do work very hard to ensure our customers receive the best value for our services.
The price paid for shipping includes our full service not only the fee for shipping, we provide you with a free UK address to receive your parcels and do not charge any annual or monthly fee for using our serivces. The cost of accepting, processing, storing, preparation and dispatch of your goods including all export paperwork required for shipping.
Our customer service team offer full support for all tracked services from the receipt of your parcel to delivery and we do not charge any annual or monthly fees for our services.
I hope this information helps explain what the fee charged by forward2me covered however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and they will be very happy to assist you further.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the cost of shipping via our services, we do work very hard to ensure our customers receive the best value for our services.
The price paid for shipping includes our full service not only the fee for shipping, we provide you with a free UK address to receive your parcels and do not charge any annual or monthly fee for using our serivces. The cost of accepting, processing, storing, preparation and dispatch of your goods including all export paperwork required for shipping.
Our customer service team offer full support for all tracked services from the receipt of your parcel to delivery and we do not charge any annual or monthly fees for our services.
I hope this information helps explain what the fee charged by forward2me covered however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and they will be very happy to assist you further.
Kind Regards,
Tracy.
DIY Island
19 October 2020
DHL Express Worldwide
DI
As always, the team helped to organize our shipment, which is always a little tricky due the tools and building materials we tend to order, and make it painless. We have come to trust that items repacked and optimized come protected and on time!
Wahyudi Wahyudi
18 October 2020
DHL Express Worldwide
WW
Good service and people
Verified Customer
18 October 2020
DHL Express Worldwide
VC
expensive shipping for my items, please lower shipping prices
Verified Customer
18 October 2020
DHL Express Worldwide
VC
Highly recommended service - customer service agents always responded promptly to my emails; very easy to use; my three separate shipments were safely received and quickly shipped out.
Will definitely use again.
Will definitely use again.
Mariam Khan
18 October 2020
DHL Express Worldwide
MK
Excellent customer service, got my package within 3 days from Uk to USA
Verified Customer
18 October 2020
DHL Express Worldwide
VC
Prices are so high
Anthony Attard
18 October 2020
DHL Express Worldwide
AA
very good service
Nebojsa Dordevic
17 October 2020
DHL Express Worldwide
ND
Worth every penny!
David Broughton
17 October 2020
DHL Express Worldwide
DB
Compared to your counterpart, MYUS.com, your service was excellent. You promptly answered my queries relating to the package, and you efficiently, speedily and professionally handled my package when it arrived at your Guernsey warehouse. The package was received by me with the original packaging from the merchant, and more importantly, you did not break the seal of the box of the electronic device that was shipped to me. The device was received by me with the seal of the original packaging intact and the device had no damage. Please can you keep up this good service. The whole process was pretty seamless.
Verified Customer
17 October 2020
DHL Economy Select
VC
Very good service, timely delivery.
Magali Bach Camargo
17 October 2020
DHL Express Worldwide
MBC
Very nice great
Verified Customer
17 October 2020
DHL Express Worldwide
VC
Too bad they lost my shipment
Hi,
we're sorry to hear that there is an issue with your shipment.
The records that that DHL have delivered all 5 packages of shipment 16013090053231401 on the 2nd October and was signed for by yourself.
If this is not the case please can you contact our customer service team so we can start an investigation with DHL.
Kind regards.
Chris.
we're sorry to hear that there is an issue with your shipment.
The records that that DHL have delivered all 5 packages of shipment 16013090053231401 on the 2nd October and was signed for by yourself.
If this is not the case please can you contact our customer service team so we can start an investigation with DHL.
Kind regards.
Chris.
Stephen Cavernelis
17 October 2020
UPS Express Saver
SC
Very responsive to queries and extremely helpful.
DIMITRIS VAFEIDIS
17 October 2020
UPS Express Saver
DV
Great and fast service !!! I suggest it !!
Matho Mathantu
17 October 2020
DHL Economy Select
MM
Great experience
Verified Customer
17 October 2020
DHL Express Worldwide
VC
It worked exactly as they said it would. Every step of the process was perfect. I'll use the service again
Verified Customer
17 October 2020
DHL Express Worldwide
VC
梱包状態も良く、安全に素早く届きました。
送料がもう少し安いとさらに良いかと思います。
送料がもう少し安いとさらに良いかと思います。
Verified Customer
16 October 2020
DHL Economy Select
VC
Servizio veloce ed accurato
Verified Customer
16 October 2020
DHL Express Worldwide
VC
Good service
Michalis Loizides
16 October 2020
DHL Express Worldwide
ML
I had some problems with a MSDS document that it should accompany the parcel and the staff of forward2me did their best to solve the problem even though the manufacturer and retailer didn't help at all.
In the end thanks to forward2me i received my parcel safe and sound.
Thank you!!
In the end thanks to forward2me i received my parcel safe and sound.
Thank you!!
Najah Salem
16 October 2020
DHL Express Worldwide
NS
Good servis
Verified Customer
16 October 2020
UPS Express Saver
VC
Speedy and good answer, thanks!
Verified Customer
16 October 2020
DHL Economy Select
VC
The service was excellent as usual.
Muhd khairi Bakar
16 October 2020
TNT Express Non-Docs
MKB
handled my case like pro.. thanks
Andy Pedian
16 October 2020
DHL Express Worldwide
AP
Trusted and reliable. A bit pricey but my stuffs was delivered a week earlier than expected. So overall, excellent service.
Khemraj Chamary
15 October 2020
DHL Express Worldwide
KC
They could have reduced the size of my parcels, I reckon DHL would have charged me less.
Verified Customer
15 October 2020
UPS Express Saver
VC
I have 2 shipment with forward2me from UK to my home country. Both was arranged successfully with reasonable price. Last shipment was improved with UPS, consider fast vs 1st shipment.
CS team also helpful and response quickly.
CS team also helpful and response quickly.
Verified Customer
15 October 2020
TNT Express Non-Docs
VC
Forward2Me provides excellent service
Verified Customer
14 October 2020
UPS Express Saver
VC
Fast and reliable
Verified Customer
14 October 2020
DHL Express Worldwide
VC
Excellent and quick service. Please consider sending customers photographs of the packages/contents as well like other forwarding companies such as Ship7 do.
Stephanie Aldus
14 October 2020
UPS Express Saver
SA
Very easy process thank you
h isao
14 October 2020
DHL Express Worldwide
HI
Thank you！
Wes
13 October 2020
DHL Express Worldwide
W
Customer service were quick to answer and offered decent solutions/answers.
Low rating due to the poorly designed website and because each book was individually wrapped in a DHL bag when they could have been bulk wrapped, zero for environmental consciousness.
I did try to combine and repack the previous order; that option would not give me a final shipping option and or price. The website gave no indication why it was not working, therefore I assumed it was my browser acting up. Ended up trouble shooting by first deleting cookies, trying two new browsers, deleting their cookies, checking updates for Java etc and even used a different computer.
In the end I had to email customer service to find out why I could not combine and repack. Swift reply from Chris, and he mentioned that it wasn't going to be any cheaper to ship, that is why that option did not yield any price and shipping results. The website should have given me that "reason" as to why combine and repack was not working rather than have me faff around.
Next order I'll pay the extra £** to save on wrapping for the environment!
Finding customer service's email was also a pain to acquire. After logging in, the FAQ and Contact Us section disappears. Only way to access that information was to click on "back to site". The FAQ and contact us links should be placed within the left side of the profile page or at the bottom of the profile page where "about" "services" "legal" and "protection" are found. Not user friendly at all.
Low rating due to the poorly designed website and because each book was individually wrapped in a DHL bag when they could have been bulk wrapped, zero for environmental consciousness.
I did try to combine and repack the previous order; that option would not give me a final shipping option and or price. The website gave no indication why it was not working, therefore I assumed it was my browser acting up. Ended up trouble shooting by first deleting cookies, trying two new browsers, deleting their cookies, checking updates for Java etc and even used a different computer.
In the end I had to email customer service to find out why I could not combine and repack. Swift reply from Chris, and he mentioned that it wasn't going to be any cheaper to ship, that is why that option did not yield any price and shipping results. The website should have given me that "reason" as to why combine and repack was not working rather than have me faff around.
Next order I'll pay the extra £** to save on wrapping for the environment!
Finding customer service's email was also a pain to acquire. After logging in, the FAQ and Contact Us section disappears. Only way to access that information was to click on "back to site". The FAQ and contact us links should be placed within the left side of the profile page or at the bottom of the profile page where "about" "services" "legal" and "protection" are found. Not user friendly at all.
Hi,
Many thanks for your feedback relating to the issues you experienced with our site the last time you used our services.
I'm sorry to hear that it wasn't clear why you could not combine and repack your goods, we have made lots of improvements to this process in recent weeks and you should see a difference next time you ship with us.
However we do not repack goods into one box unless the customer requests this service via the combine and repack option, therefore going forward if you do prefer your goods to be repacked together with less packaging please choose the combine and repack option.
For the issues seeing the contact page and faq section, when logged into your account you should see a red button at the top right hand side of the page, this will take you back to the site to see the features such as contact page and faq section.
I hope you will be pleased with the improvements we have made to the site, we do appreciate your feedback, it is always good to hear the opinion of our customers to see how we can improve the site going forward.
You can also use the help button at the bottom of the page to contact customer services. Using these options will not log you out of your account and you can simply move back to your profile using the My Profile button when you want to see your account details.
I hope this information all helps going forward, we do appreciate your feedback and are continually working to improve our site to ensure the interface is simple and easy to use by our customers.
Please feel free to contact our Customer Service team at info@forward2me.com if you require any other assistance going forward and we will be very happy to assist you.
Kind Regards,
Tracy.
Many thanks for your feedback relating to the issues you experienced with our site the last time you used our services.
I'm sorry to hear that it wasn't clear why you could not combine and repack your goods, we have made lots of improvements to this process in recent weeks and you should see a difference next time you ship with us.
However we do not repack goods into one box unless the customer requests this service via the combine and repack option, therefore going forward if you do prefer your goods to be repacked together with less packaging please choose the combine and repack option.
For the issues seeing the contact page and faq section, when logged into your account you should see a red button at the top right hand side of the page, this will take you back to the site to see the features such as contact page and faq section.
I hope you will be pleased with the improvements we have made to the site, we do appreciate your feedback, it is always good to hear the opinion of our customers to see how we can improve the site going forward.
You can also use the help button at the bottom of the page to contact customer services. Using these options will not log you out of your account and you can simply move back to your profile using the My Profile button when you want to see your account details.
I hope this information all helps going forward, we do appreciate your feedback and are continually working to improve our site to ensure the interface is simple and easy to use by our customers.
Please feel free to contact our Customer Service team at info@forward2me.com if you require any other assistance going forward and we will be very happy to assist you.
Kind Regards,
Tracy.
Many thanks for your review.
I'm pleased to hear that you are overall happy with our service however you thought the rate of shipping was expensive.
We do work with our couriers on a regular basis to ensure that our customers obtain the maximum value for shipping however please bear in mind that we are offering an overall service and not just a shipping fee.
The cost of shipping includes the full service from the use of the UK address, all the processing and preparation for export costs and any paperwork or customs entries required for export. Customer Service also give full support from the receipt of your package to delivery via a tracked service if required.
Many retailers offer a shipping cost at a loss, this is due to them being able to make their profit on the sale of the goods, we are only offering a service so all our processing costs as well as shipping are included in this price paid on shipping.
I did notice that you had taken advantage of our combine and repack service, where we repack goods as efficiently as possible for shipping, using this service reduced your initial shipping fee be £35. I'm pleased this service was effective for you.
I hope that this all explains what is included in the price paid to forward2me however if you have any other questions please don't hesitate to get in touch at info@forward2me.com and we will be happy to assist you further.
Kind Regards,
Tracy.