Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
28 November 2020
DHL Express Worldwide
VC
Fast, professional, without any problems
Verified Customer
28 November 2020
DHL Express Worldwide
VC
The customer service representative is very proactive, fast and helpful on helping to assist you when you unsure on how to use the website.
Ana Belen Lopez Briones
27 November 2020
DHL Economy Select
ABL
Perfecto como siempre
Nitin Cheeneebash
27 November 2020
UPS Express Saver
NC
Shipping fee too expensive. A rip off
Hi,
Many thanks for taking the time to review our services.
I'm sorry to hear that you are unhappy with the price you have paid for shipping however we do feel that we offer good value for money for the service we provide.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that your package although light in weight did have a larger volume so the cost of shipping was calculated on the actual volumetric weight rather than the actual weight. In these instances we do offer a combine and repack service to help reduce the volume of a parcel as much as possible however I see that you did not take advantage of this service on this occasion. Please contact our customer service team if you require further details on this service and we can assist you with the process.
We do work with our couriers on a regular basis to ensure that our customers are provided with the best value for shipping however during the current pandemic all our couriers have added an emergency surcharge which increased the price of shipping for our customers. Due to lack of air freight space this year with the decrease of passenger flights, prices have increased significantly and these surcharges have been put in place to help them cover these increases.
Please also bear in mind the price paid to forward2me is not just for the cost of shipping, we offer a free UK address, we don't charge any annual or monthly fees like many of our competitors, we accept, process, store and prepare your goods for shipping and include the processing of all export paperwork required. We understand some retailers offering shipping at a lower price however they have the advantage that they are covering their costs on the sale of the product, we need to cover all our processing costs within the final price.
I hope this information helps explain how our pricing works however if you have any further questions please don't hesitate to get in touch with our customer service team.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm sorry to hear that you are unhappy with the price you have paid for shipping however we do feel that we offer good value for money for the service we provide.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that your package although light in weight did have a larger volume so the cost of shipping was calculated on the actual volumetric weight rather than the actual weight. In these instances we do offer a combine and repack service to help reduce the volume of a parcel as much as possible however I see that you did not take advantage of this service on this occasion. Please contact our customer service team if you require further details on this service and we can assist you with the process.
We do work with our couriers on a regular basis to ensure that our customers are provided with the best value for shipping however during the current pandemic all our couriers have added an emergency surcharge which increased the price of shipping for our customers. Due to lack of air freight space this year with the decrease of passenger flights, prices have increased significantly and these surcharges have been put in place to help them cover these increases.
Please also bear in mind the price paid to forward2me is not just for the cost of shipping, we offer a free UK address, we don't charge any annual or monthly fees like many of our competitors, we accept, process, store and prepare your goods for shipping and include the processing of all export paperwork required. We understand some retailers offering shipping at a lower price however they have the advantage that they are covering their costs on the sale of the product, we need to cover all our processing costs within the final price.
I hope this information helps explain how our pricing works however if you have any further questions please don't hesitate to get in touch with our customer service team.
Kind Regards,
Tracy.
Mark S
27 November 2020
DHL Express Worldwide
MS
I have used Forward2Me twice. The service was straightforward to use, and staff were communicative and responsive.
Peter Wegesa
27 November 2020
DPD Classic
PW
perfect service
Mourad misterGamer
26 November 2020
DHL Express Worldwide
MM
I recommend forward2me to anyone want fast professional delivery in 7 days
Paulo Teixeira
26 November 2020
UPS Standard Single
PT
Once again, more of the same: EXCELLENT work and customer support / attention.
This time, apart from ALEX (who packed my games in a pleasant way), I'd like to THANK the ENTIRE team of dedicated people at Forward 2 me along these years! Thanks to ALL of you that make this great service possible, especially during these hard times!
I'll be with you for as long as I can, hoping to keep seeing F2Me as the BEST warehouse / shipping company! Again, THANK you so much!
This time, apart from ALEX (who packed my games in a pleasant way), I'd like to THANK the ENTIRE team of dedicated people at Forward 2 me along these years! Thanks to ALL of you that make this great service possible, especially during these hard times!
I'll be with you for as long as I can, hoping to keep seeing F2Me as the BEST warehouse / shipping company! Again, THANK you so much!
Mariam Khan
26 November 2020
DHL Express Worldwide
MK
Perfect service
Marco Andrade
26 November 2020
DHL Economy Select
MA
Já perdi a conta ao número de vezes que recorri a esta empresa, e sempre tudo correu bem. Quando surgiram problemas, a assistência da empresa é rápida e eficiente na resolução das situações que podem surgir. Recomendado!
Florian Vrenezi
25 November 2020
DHL Express Worldwide
FV
Everything ok
Verified Customer
25 November 2020
DHL Express Worldwide
VC
Will use again soon. Covid charges from couriers increased fee but that's same for all couriers everywhere.
Verified Customer
25 November 2020
DHL Express Worldwide
VC
great well packaged and arrived safe thank you katie!
Clayton Fourie
25 November 2020
DHL Express Worldwide
CF
I have used Forward2me many times before with excellent service, however this time around, due to an quantity error with the commercial invoice they created, there was a 3 week delay in customs on my package. I did receive a correction invoice very quickly from Forward2me, but they should check the commercial invoice before sending packages.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service we offer however I'm sorry to hear that you have been inconvenienced due to an error made on our side.
Please be assured that instances like this happen very rarely however from time to time due to human error mistakes do happen. I would like to try to rectify this with you and I will contact you shortly to resolve this for you.
Thank you once again for your feedback and although there has been a small blip in our service I hope you will continue to ship with us going forward.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service we offer however I'm sorry to hear that you have been inconvenienced due to an error made on our side.
Please be assured that instances like this happen very rarely however from time to time due to human error mistakes do happen. I would like to try to rectify this with you and I will contact you shortly to resolve this for you.
Thank you once again for your feedback and although there has been a small blip in our service I hope you will continue to ship with us going forward.
Kind Regards,
Tracy.
Liping Zhou
25 November 2020
DHL Express Worldwide
LZ
They are very trustworthy, customers service is good, enquires responded on time and politely. However, their website is not the most user friendly. Often does not explain what you need to do and just leave you in dark. Can be very frustrating.
Hi,
Many thanks for your feedback.
I'm really happy to hear that you feel our company is trustworthy and our Customer Service was good although you did find it a little difficult finding your way around our website.
We have been working very hard this year to make improvements on our website to ensure so the functionality is easy and clear to use by our customers, we still have improvements to make and have recently employed for developers to work on improvements.
Your feedback is really important to us and I will contact you shortly via email to ask more information details of the difficulties you faced when using our service.
Take care and I will be in touch soon.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm really happy to hear that you feel our company is trustworthy and our Customer Service was good although you did find it a little difficult finding your way around our website.
We have been working very hard this year to make improvements on our website to ensure so the functionality is easy and clear to use by our customers, we still have improvements to make and have recently employed for developers to work on improvements.
Your feedback is really important to us and I will contact you shortly via email to ask more information details of the difficulties you faced when using our service.
Take care and I will be in touch soon.
Kind Regards,
Tracy.
Steve Jeffries
25 November 2020
DHL Express Worldwide
SJ
Fast and efficient service
Melvin Miles
25 November 2020
DHL Express Worldwide
MM
Yes I would.
Matthew Baker
25 November 2020
DHL Express Worldwide
MB
Timely, professional
Verified Customer
25 November 2020
DHL Express Worldwide
VC
Item arrived inn good condition and on time
Miriam B
25 November 2020
DHL Express Worldwide
MB
Communication was exceptional. Delivery was speedy. Need more clear information regarding upload ‘documents’. Easier if it plainly stated a copy of the invoice. Costly service, thankfully free delivery to the warehouse. It cost me double the price to have my packaged forward to me but then again it arrived in four days.
Verified Customer
24 November 2020
DHL Domestic Express
VC
Exemplary service you provided. Your team member, Hayley, is the epitome of excellent customer service.
Velko
24 November 2020
DHL Express Worldwide
V
Amazing service! Fast and reliable. Everything went smooth and I'm going to use forward2me again!
Verified Customer
24 November 2020
DHL Express Worldwide
VC
I received unworking device
Hi,
Many thanks for your feedback however I'm sorry to see that you have reviewed us with a 1 star rating.
I believe the second hand laptop you purchased from eBay and shipped via our services had a damaged battery which was not visible to us on receipt of the goods. forward2me had no involvement in the purchase of the goods we simply provide a shipping service.
forward2me did pack the laptop so it was safe and secure for international transit however we have no control over defect goods and we feel that you need to go back to the seller to report this and obtain a refund.
Kind Regards,
Tracy.
Many thanks for your feedback however I'm sorry to see that you have reviewed us with a 1 star rating.
I believe the second hand laptop you purchased from eBay and shipped via our services had a damaged battery which was not visible to us on receipt of the goods. forward2me had no involvement in the purchase of the goods we simply provide a shipping service.
forward2me did pack the laptop so it was safe and secure for international transit however we have no control over defect goods and we feel that you need to go back to the seller to report this and obtain a refund.
Kind Regards,
Tracy.
Verified Customer
24 November 2020
UPS Express Saver
VC
I have used forward2me twice for package forwarding already. Fast dispatching. Highly recommend.
ANDI TRIO SUROSO
24 November 2020
DHL Express Worldwide
ATS
Very fast delivery
crashbabies
24 November 2020
DHL Express Worldwide
C
Speedy service. Will use them again. Now I can shop in the UK with ease.
Christopher Riquelme
24 November 2020
DHL Express Worldwide
CR
Everything was great, there was one mistake when it came to delivering my order but it was fixed and besides that it was great
Tammy Breithaupt
24 November 2020
DHL Express Worldwide
TB
Trustworthy service, would definitely recommend and will use again
Verified Customer
24 November 2020
DHL Express Worldwide
VC
Excellent and fast service, but if prices were reduced it would be very excellent
Verified Customer
24 November 2020
UPS Express Saver
VC
Very fast repackaging and shipping! 5 stars!
R M
23 November 2020
UPS Express Saver
RM
Bad services and high pric !!
Maria Belen Bahamonde
23 November 2020
DHL Economy Select
MBB
Era mi primera vez y me han guiado durante todo el proceso con mucha amabilidad, ya que he hecho unificación de envios. Una vez solicitada la mercancia ha llegado con mucha prontitud.
Herdís Ingvadóttir
23 November 2020
DHL Express Worldwide
HI
The service is quick and easy
Verified Customer
23 November 2020
DHL Express Worldwide
VC
Beyoncé’s Ivy Park line sold out in the US so I ordered from the UK website. I was nervous to use this service because I never heard of it but everything went perfectly & it was so fast. Would recommend & definitely use again!
Verified Customer
22 November 2020
DHL Express Worldwide
VC
Very fast shipping and processing of package
Verified Customer
22 November 2020
DHL Express Worldwide
VC
Would recommend and already did a few times
Janine Adams
22 November 2020
DHL Express Worldwide
JA
Excellent service, super easy too use, and fast updates.
Verified Customer
22 November 2020
DPD Classic
VC
Great communication,,, friendly and helpful.
Michael Aftandilian
21 November 2020
DHL Express Worldwide
MA
great as always , one of the best companies out there , I wish I knew about them long time ago.
Verified Customer
21 November 2020
TNT Economy Express
VC
Very fast turnaround, one day from payment to recsuving tracking number.
One of the cheaper shipping options was not available when i wa ted to send, which knocks a star from the rating.
One of the cheaper shipping options was not available when i wa ted to send, which knocks a star from the rating.
Gunnar Bjarnason
21 November 2020
DHL Express Worldwide
GB
Excellent service.
Verified Customer
21 November 2020
TNT Economy Express
VC
Very good service and fast shipping.
Verified Customer
21 November 2020
DHL Express Worldwide
VC
They got my package and had it shipped to me in two days from England to Illinois in the US. Pricing was kind of expensive, but I got great and fast service from them, so I definitely got my money's worth. I also had an issue with my name since I signed up using my Google account, and they got that taken care of straight away. The customer service was excellent. I'll definitely use them again if I am in need of getting something shipped from the UK to the US again.
André Gil
21 November 2020
DHL Economy Select
AG
Everything was great. The repacking of the original packages was very good. And the shipping very fast from the time they received the original packages till they shipped the repackaged ones
Gissel Dominguez
21 November 2020
DHL Express Worldwide
GD
Be on time on the schedule to send the package
Victor Hurtado
21 November 2020
DHL Express Worldwide
VH
Received customer support to answer my concern in regards to documents needed in order to process my order. Once that issue was resolved it was smooth sailing. Just grateful for the service as some vehicle parts are not sold in the USA and wouldn't be possible without this company.
Verified Customer
21 November 2020
DHL Express Worldwide
VC
Service was good. I would have liked to see what actual shipping was and what their up charge was. I paid $60 for shipping for a jacket from the UK to US.
Shoichi Iwata
21 November 2020
DHL Express Worldwide
SI
Very high reliability! quick shipping and more. Thank YOU!
Verified Customer
21 November 2020
DHL Express Worldwide
VC
They made everything so simple! Can’t believe I haven’t been doing this. I definitely recommend them, 11/10 and my package came in with in the same week. Very reliable and outstanding customer service!
Robert Reese
20 November 2020
DHL Express Worldwide
RR
Yes. They were right on time as promised.