Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
19 December 2020
DHL Express Worldwide
VC
Very good service..i recommend it..
Verified Customer
19 December 2020
DHL Economy Select
VC
Customer service and package handling was perfect!
Verified Customer
19 December 2020
DPD Classic
VC
Shipping fees became insanely expensive. £35 to ship a 2kg package the size of a shoe box from UK to Spain. The real cost is less than £10. I won't use them anymore
Hi,
Many thanks for taking the time to review our services however I'm disappointed to hear that you found the cost of this service too expensive.
We do check our prices with our competitors on a regular basis and found that we are very competitive for the service we offer. We are different from large retailers who offer shipping at either cost or a loss in some cases, these retailers cover their processing costs with the sale of the product.
Forward2me offer a full service, we offer a UK address for you to receive your goods from retailers, we accept your parcels, process them to your account, store then until you are ready for shipping, pick and prepare them for shipping and produce any export paperwork require for shipping. We also provide premium door to door services with full customer support for tracked deliveries from the receipt of your goods to delivery in your home country.
I hope this helps explain what is included in the fee paid, we feel we offer value for money and hope you will look to use our services again in the future. Many of our customers take advantage of our free 30 day storage period to collate a number of parcels in their account to ensure that they obtain maximum value for shipping.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services however I'm disappointed to hear that you found the cost of this service too expensive.
We do check our prices with our competitors on a regular basis and found that we are very competitive for the service we offer. We are different from large retailers who offer shipping at either cost or a loss in some cases, these retailers cover their processing costs with the sale of the product.
Forward2me offer a full service, we offer a UK address for you to receive your goods from retailers, we accept your parcels, process them to your account, store then until you are ready for shipping, pick and prepare them for shipping and produce any export paperwork require for shipping. We also provide premium door to door services with full customer support for tracked deliveries from the receipt of your goods to delivery in your home country.
I hope this helps explain what is included in the fee paid, we feel we offer value for money and hope you will look to use our services again in the future. Many of our customers take advantage of our free 30 day storage period to collate a number of parcels in their account to ensure that they obtain maximum value for shipping.
Kind Regards,
Tracy.
Verified Customer
19 December 2020
DHL Express Worldwide
VC
Perfect and quick service, recommended.
Layla Aloraini
18 December 2020
DHL Domestic Express
LA
They refused to ship my scooter to my country
Hannes Björnsson
18 December 2020
DHL Express Worldwide
HB
Complicated and very expensive. Completely unnecessary repackaging and weight claim much higher than from original sender.
Hi,
Many thanks for your feedback however I'm sorry to hear that you are unhappy with the service we offer.
I see that the contents of your shipment was alcohol, we do need to follow a different process for these types of shipments as we require approval for shipping with the courier. When shipping alcohol customers are asked to contact Customer Service so we can check that we can ship the alcohol legally to your country, then have the goods repacked so they are safe for international transit.
I'm sorry if this process took a little longer than you expected and you found the process complicated however we need to always ensure that we comply with the courier regulations before going ahead with shipping. It's disappointed that you felt that we overpacked the goods but we need to comply with the couriers guidelines on repacking, if we don't they would hold us responsible for any breakages.
Shipping costs are calculated on the amount of space the shipment takes up in transit, this is called the volumetric weight. When alcohol is repacked this can mean that the parcel increases in size which can also make shipping costs higher however our main aim is to ensure that the goods are received in good condition.
I hope this helps explain our procedures for packing and shipping alcohol however if you have any further questions please don't hesitate to get in touch.
Kind Regards,
Tracy.
Many thanks for your feedback however I'm sorry to hear that you are unhappy with the service we offer.
I see that the contents of your shipment was alcohol, we do need to follow a different process for these types of shipments as we require approval for shipping with the courier. When shipping alcohol customers are asked to contact Customer Service so we can check that we can ship the alcohol legally to your country, then have the goods repacked so they are safe for international transit.
I'm sorry if this process took a little longer than you expected and you found the process complicated however we need to always ensure that we comply with the courier regulations before going ahead with shipping. It's disappointed that you felt that we overpacked the goods but we need to comply with the couriers guidelines on repacking, if we don't they would hold us responsible for any breakages.
Shipping costs are calculated on the amount of space the shipment takes up in transit, this is called the volumetric weight. When alcohol is repacked this can mean that the parcel increases in size which can also make shipping costs higher however our main aim is to ensure that the goods are received in good condition.
I hope this helps explain our procedures for packing and shipping alcohol however if you have any further questions please don't hesitate to get in touch.
Kind Regards,
Tracy.
Matz Järnström
18 December 2020
UPS Standard Single
MJ
Goods Sender missed to mark the shipment with my address reference number, but the Forward2Me team helped out to localize it and replied to my support questions really fast, in spite of peak period and times of pandemic. Thanks a lot and Merry Christmas!
June Weir
18 December 2020
DHL Express Worldwide
JW
Very helpful customer service. Parcel arrived quickly and in good order. Have used this company on several occasions and will continue to do so
Verified Customer
18 December 2020
DPD Classic
VC
went smoothly
Gitte Elmegaard
18 December 2020
DHL Express Worldwide
GE
Very fast and efficient service
Fatima Al Ojaili
18 December 2020
DHL Express Worldwide
FAO
Too complicated and too many steps compared to other sites. And take longer time to go through all the process
Hi,
Many thanks for your feedback however I'm sorry to see that you have found the process complicated.
I will contact you shortly to see how we can help going forward to ensure that the process is smoother for you.
Kind Regards,
Tracy.
Many thanks for your feedback however I'm sorry to see that you have found the process complicated.
I will contact you shortly to see how we can help going forward to ensure that the process is smoother for you.
Kind Regards,
Tracy.
Verified Customer
18 December 2020
DHL Express Worldwide
VC
Good service
I like them
fast submitted
I like them
fast submitted
Verified Customer
18 December 2020
UPS Express Saver
VC
Very very good
Hi,
Many thanks for your great feedback, I'm pleased to hear you are happy with the service and look forward to helping you ship again soon.
Kind Regards,
Tracy.
Many thanks for your great feedback, I'm pleased to hear you are happy with the service and look forward to helping you ship again soon.
Kind Regards,
Tracy.
Diego F.
18 December 2020
DHL Express Worldwide
DF
El envió fue realizado en el mismo día y en 4 dias el paquete llego a Argentina en excelente estado.
Verified Customer
17 December 2020
DHL Express Worldwide
VC
Great service and prompt responses, with excellent communication overall. Thanks!
Verified Customer
17 December 2020
DHL Economy Select
VC
All went to plan. Thanks
Bertil Holmberg
17 December 2020
DHL Express Worldwide
BH
F2M ger mig möjlighet att handla från Apple UK vilket kan vara mycket värdefullt.
Aleksandra Szweblik
17 December 2020
TNT Economy Express
AS
All good. Thanks
Ming W
17 December 2020
DHL Express Worldwide
MW
Pretty fast. Receive from Amazon uk and sent out just within 1day.
Juan Castillo
16 December 2020
DHL Express Worldwide
JC
Safe and reliable! Service is always top notch, shipping is super fast, and prices are very fair. Highly recommend to anyone looking to shop overseas.
Andreas Bracke
16 December 2020
DPD Classic
AB
Schnelle Abwicklung und Weiterversand! Leider etwas teuer!
Verified Customer
16 December 2020
DHL Economy Select
VC
Well packed, good service .
Ragnar Vilhjalmsson
16 December 2020
DHL Express Worldwide
RV
I was very pleased with the service. It took me a while to figure out how the website worked. But after that everything went well. I will definitely use your service again.
Hirotaka Yata
16 December 2020
UPS Express Saver
HY
The Box was damaged. The inside was ok. I would like you to take the invoice out from the box before you sending. Thank you for your help.
Hi,
Many thanks for your feedback.
I'm sorry to hear that your box arrived damaged however pleased that the goods inside were undamaged. I see that you did not take advantage of our combine and repack service and the goods have been shipped out in the original shipping box. We do offer the combine and repack service before shipping, this service both helps with ensuring your goods are packaged as securely as possible and helps reduce the package removing any excess volume so you obtain the maximum value for shipping.
We are happy to remove invoices at request and have made a note of this on your account for our team to action this on arrival of your goods however if an invoice is present we do add this value to the package for shipping as the true value of the goods is required for customs purposes.
I hope this information helps going forward however if you require any further assistance from our Customer Service team when you next ship please feel free to contact us at info@forward2me.com.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that your box arrived damaged however pleased that the goods inside were undamaged. I see that you did not take advantage of our combine and repack service and the goods have been shipped out in the original shipping box. We do offer the combine and repack service before shipping, this service both helps with ensuring your goods are packaged as securely as possible and helps reduce the package removing any excess volume so you obtain the maximum value for shipping.
We are happy to remove invoices at request and have made a note of this on your account for our team to action this on arrival of your goods however if an invoice is present we do add this value to the package for shipping as the true value of the goods is required for customs purposes.
I hope this information helps going forward however if you require any further assistance from our Customer Service team when you next ship please feel free to contact us at info@forward2me.com.
Kind Regards,
Tracy.
Verified Customer
16 December 2020
TNT Economy Express
VC
Good service the price is more then others
Hi,
Many thanks for taking the time to review our services.
I'm pleased to hear that you are happy with the service we offer however you found the cost of shipping more than our competitors.
Please be assured that we do work with our couriers on a regular basis to ensure that we offer the best value for our customers however we are unable to compete with other companies who either sell products, these companies often provide shipping at cost or at a loss seeing as their costs are covered with the sale of the goods, sometimes our competitors also charge a monthly or annual fee.
The cost of shipping includes the full service we offer, the use of the address, the acceptance, processing, storing and dispatch of your goods including any export paperwork required for shipping. Using the address is free of charge and we offer 30 days free storage to give our customers time to collate a number of orders and ship together obtain the maximum value for shipping.
We do feel we offer a premium service both with our fully tracked door to door services and the support our Customer Service team provides customers from the receipt of the goods to the delivery via a tracked service.
I do hope you will continue to use our services and if you have any further questions please feel free to contact our Customer Services team at any time and they will be happy to assist you.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm pleased to hear that you are happy with the service we offer however you found the cost of shipping more than our competitors.
Please be assured that we do work with our couriers on a regular basis to ensure that we offer the best value for our customers however we are unable to compete with other companies who either sell products, these companies often provide shipping at cost or at a loss seeing as their costs are covered with the sale of the goods, sometimes our competitors also charge a monthly or annual fee.
The cost of shipping includes the full service we offer, the use of the address, the acceptance, processing, storing and dispatch of your goods including any export paperwork required for shipping. Using the address is free of charge and we offer 30 days free storage to give our customers time to collate a number of orders and ship together obtain the maximum value for shipping.
We do feel we offer a premium service both with our fully tracked door to door services and the support our Customer Service team provides customers from the receipt of the goods to the delivery via a tracked service.
I do hope you will continue to use our services and if you have any further questions please feel free to contact our Customer Services team at any time and they will be happy to assist you.
Kind Regards,
Tracy.
Michael Colson
16 December 2020
DHL Express Worldwide
MC
I used the re-packing service, which is an absolute must for over sea's shipments, was very well done. The items were most secure. Delivery was as promised with no delays, which I expected with the COVID 19 global problems. Queries with delivered items to them were answered promptly and sorted in like manner.
Verified Customer
16 December 2020
DHL Express Worldwide
VC
Overall good, but it took several days of back and forth with the agents to get my item repackaged and forwarded. It arrived broken, but seemed well packaged, so I didn’t follow up and plan to fix it myself.
Hi,
Many thanks for taking the time to review our services.
I'm pleased to hear that you found our service overall good however it did take a little time to repack your goods for shipping and the item arrived broken. It does take a little time to organise repacks as these type of requests are done in order of receipt and we always
I know it must have been disappointing to receive your item damaged however I'm pleased to hear that you were able to fix the damage. These situations are very difficult when we have done all we can to ensure that the goods are packed securely for international transit and we are pleased that you feel we packed your goods well.
I hope you will look to use our service again in 2021 and please contact our Customer Services if you require any assistance with your shipments.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm pleased to hear that you found our service overall good however it did take a little time to repack your goods for shipping and the item arrived broken. It does take a little time to organise repacks as these type of requests are done in order of receipt and we always
I know it must have been disappointing to receive your item damaged however I'm pleased to hear that you were able to fix the damage. These situations are very difficult when we have done all we can to ensure that the goods are packed securely for international transit and we are pleased that you feel we packed your goods well.
I hope you will look to use our service again in 2021 and please contact our Customer Services if you require any assistance with your shipments.
Kind Regards,
Tracy.
Giselle Zuniga
16 December 2020
DHL Express Worldwide
GZ
I was hesitant to try this service but I’m so glad i did!! It was so worth it. My item arrived in less than a week and in perfect condition and so thoughtfully packaged.
Ali Arsalan
16 December 2020
DHL Express Worldwide
AA
Highly overpriced
Hi,
Many thanks for your feedback.
I'm sorry to hear that you feel our service is overpriced, we do pride ourselves on offering the best service possible alongside value for money shipping.
The price paid for shipping not only includes the transit costs but also the use of the address, the acceptance, processing, storing, preparation for shipping and any export documentation required for export. We offer full customer support from the receipt of your parcel until delivery for all tracked services.
I hope this helps explain what is included in the fee, I'm afraid we can't compete with larger retailer sites who offer cheap shipping, these sites cover their costs in the sale of the products, due to forward2me offering a service we need to cover the cost of the service in the final shipping fee.
We also offer an account free of charge and don't add a monthly or annual fee like some of our competitors. A free storage period is also offered up to 30 days to allow customers to collate goods in our warehouse so they can obtain the maximum value for shipping.
I hope this information all helps to clarify how we calculate our shipping costs, we do work with our couriers on a regular basis to ensure that we can offer our customers the best possible shipping prices however due to the pandemic situation many budget couriers have been unable to offer a lower priced shipping options this year due to the lack of air space. We are hoping these services will get up and running again in 2021 and we can then offer a more varied courier option.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you feel our service is overpriced, we do pride ourselves on offering the best service possible alongside value for money shipping.
The price paid for shipping not only includes the transit costs but also the use of the address, the acceptance, processing, storing, preparation for shipping and any export documentation required for export. We offer full customer support from the receipt of your parcel until delivery for all tracked services.
I hope this helps explain what is included in the fee, I'm afraid we can't compete with larger retailer sites who offer cheap shipping, these sites cover their costs in the sale of the products, due to forward2me offering a service we need to cover the cost of the service in the final shipping fee.
We also offer an account free of charge and don't add a monthly or annual fee like some of our competitors. A free storage period is also offered up to 30 days to allow customers to collate goods in our warehouse so they can obtain the maximum value for shipping.
I hope this information all helps to clarify how we calculate our shipping costs, we do work with our couriers on a regular basis to ensure that we can offer our customers the best possible shipping prices however due to the pandemic situation many budget couriers have been unable to offer a lower priced shipping options this year due to the lack of air space. We are hoping these services will get up and running again in 2021 and we can then offer a more varied courier option.
Kind Regards,
Tracy.
Isaac Monsivaiz
16 December 2020
DHL Express Worldwide
IM
This process was fast and so easy. I’m grateful for this service to get limited edition perfume.
Lerato Mahanuke
15 December 2020
DHL Express Worldwide
LM
Turn around time is good
Oto Luksa
15 December 2020
DHL Economy Select
OL
I've been using Forward2Me for more than four years now, and I've always been happy with the service that they provide. I have to say that in some ways it got a little worse (the photos of each received package that they used to automatically provide, and don't anymore, were sometimes really useful for identifying parcels with no tracking info), but in others it got better. The fact that they opened new warehouses in other countries means that, as a EU citizen, I'll be able to continue using their services even in the post-Brexit era, since shopping in the UK will cease being viable for me come January 1, 2021.
It's also worth noting that their customer service has always been very helpful, in the rare few times that I needed to contact them. My last interaction with them was a bit more than a month ago, and I have to give a shout-out to Aimee, who was a joy to deal with!
It's also worth noting that their customer service has always been very helpful, in the rare few times that I needed to contact them. My last interaction with them was a bit more than a month ago, and I have to give a shout-out to Aimee, who was a joy to deal with!
Keijo Lehikoinen
15 December 2020
DHL Economy Select
KL
Great service!
Anne-Marie Dheere
15 December 2020
UPS Express Saver
AD
Exceptional service as expected and value for money. Would highly recommend this service to friends and family. In a chaotic world it’s a relief to know when to expect ones parcel.
Greg Lamb
15 December 2020
DHL Express Worldwide
GL
Really easy to use and quick service. Much less expensive than what the retailer used for shipping. I’ll be using forward2me again soon
Jill Lowther
15 December 2020
DHL Express Worldwide
JL
Yes very good but the cost of shipping was a bit higher than I expected. Possibly use it again as I was impressed with the turn around.
Verified Customer
15 December 2020
DHL Express Worldwide
VC
They were very responsive and helpful with my order and I highly recommend forward2me
Verified Customer
15 December 2020
DPD Classic
VC
Great ser ice and fast delivery
KUNIYUKI ICHIKAWA
15 December 2020
UPS Express Saver
KI
転送処理がタイムラグなく進んだのでストレスを感じませんでした
Verified Customer
15 December 2020
DHL Express Worldwide
VC
Easy setup, worked great.
Would like some more information on costs based on destination, package size and weight.
Would like some more information on costs based on destination, package size and weight.
Kimberly V
14 December 2020
DHL Express Worldwide
KV
Amazing! I couldn't be more grateful for this service. They are timely, polite & helpful. No issues thus far. They hold all my pkgs & consolidate them all into 1 box.
Verified Customer
14 December 2020
TNT Express Non-Docs
VC
Very good service?
Verified Customer
14 December 2020
DHL Express Worldwide
VC
Forward2me is a great service you can fully trust. I ordered a Macbook and Forward2me shipped it to my address in a timely manner. In addition to that, their customer service response is excellent and they will do everything to answer all your questions. A service I would highly recommend!
Verified Customer
14 December 2020
UPS Express Saver
VC
Processing speed was slower than I expected. My package was available for shipping only after 2 days since arrival to a warehouse. Customer support was great and helpful.
Hi,
Many thanks for taking the time to feedback on our services.
I'm plased to see that you are overall happy although the processing of your package took longer than expected, we are receiving higher than usual volumes at the moment and this may be the reason why the processing of your goods took a little longer than normal.
We look forward to helping you ship again soon and your continued support into 2021.
Kind Regards,
Tracy.
Many thanks for taking the time to feedback on our services.
I'm plased to see that you are overall happy although the processing of your package took longer than expected, we are receiving higher than usual volumes at the moment and this may be the reason why the processing of your goods took a little longer than normal.
We look forward to helping you ship again soon and your continued support into 2021.
Kind Regards,
Tracy.
Verified Customer
14 December 2020
DHL Express Worldwide
VC
Very fast and trustworthy
Verified Customer
14 December 2020
DHL Express Worldwide
VC
Very easy to use and the delivery time was fast.
mr
14 December 2020
DHL Express Worldwide
M
very straight forward process, quite literally. Status of shipment was promptly updated every step of the way. fast and secure delivery. expensive service but I still recommend for the unique shopping advantage
Hi,
Many thanks for your feedback, we really appreciate this.
I'm pleased to hear that you are happy with the service service we provide and feel that we offer a good service.
We do feel that we offer a value for money service, the price paid not only includes shipping but the use of the UK address to receive goods, accept, process and store your goods free of charge up to 30 days and then prepare your goods for onward shipping including any export paperwork required.
We look forward to helping you again soon.
Kind Regards,
Tracy.
Many thanks for your feedback, we really appreciate this.
I'm pleased to hear that you are happy with the service service we provide and feel that we offer a good service.
We do feel that we offer a value for money service, the price paid not only includes shipping but the use of the UK address to receive goods, accept, process and store your goods free of charge up to 30 days and then prepare your goods for onward shipping including any export paperwork required.
We look forward to helping you again soon.
Kind Regards,
Tracy.
Verified Customer
14 December 2020
DHL Express Worldwide
VC
Excellent and fast response
Stephan
13 December 2020
DHL Express Worldwide
S
Get help quickly with questions and clear answers
Verified Customer
13 December 2020
DHL Express Worldwide
VC
Very fast. Excellent!