Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
13 December 2020
DHL Express Worldwide
VC
全ての段階において処理が早かった。メールでの案内も満足。
Majed Aburas
13 December 2020
UPS Express Saver
MA
Thank you very much for your good service and your costumers care
Verified Customer
13 December 2020
DHL Express Worldwide
VC
Loved the user friendly and simple interface of the website. Customer service was quick and responsive. The tax-free address is a big plus if non-UK resident. The service allows you to consolidate packages saving delivery charges. Overall a highly positive experience.
Verified Customer
12 December 2020
DPD Classic
VC
Very fast shipment was even faster than stated
Verified Customer
12 December 2020
DHL Express Worldwide
VC
So easy to use and excellent service. I have recommended des to all my friends and Instagram followers!
NIKOLAOS KOSTOPOULOS
12 December 2020
DHL Economy Select
NK
Άμεση ανταπόκριση γρήγορη εξυπηρετηση
Andreas Johansson
12 December 2020
UPS Standard Single
AJ
Fast processing and easy procedure to choose shipping service and easy payment.
Verified Customer
11 December 2020
DHL Express Worldwide
VC
i was very worried about buying something kind of expensive with a service i’ve never used before but it was fast and easy. it was a little more expensive than i was hoping but overall i’m very happy
Verified Customer
11 December 2020
DHL Express Worldwide
VC
Perfect and fast
Verified Customer
11 December 2020
TNT Economy Express
VC
1) other competitors (MyUS) provide few basic picture showing package (prior opening, to assess transport and eventually claim) and content (to assess completion). This allows to immediately contact the sender and take an action in case required, leaving no responsibilities to F2me, where I have to wait item is shipped to me
2) I regret that information over individual packages dispappears once shipped from F2me. There is still a summary available, with some items details (weight. dimension, category) but there is not anymore on some other (origin, tracking number, sender details)
2) I regret that information over individual packages dispappears once shipped from F2me. There is still a summary available, with some items details (weight. dimension, category) but there is not anymore on some other (origin, tracking number, sender details)
Hi,
Many thanks for your feedback, I'm pleased to hear that you are happy with the service provided. We appreciate this feedback and will take your comments on board regarding suggestions for our site.
We look forward to helping you ship again soon.
All the very best for 2021.
Kind Regards,
Tracy.
Many thanks for your feedback, I'm pleased to hear that you are happy with the service provided. We appreciate this feedback and will take your comments on board regarding suggestions for our site.
We look forward to helping you ship again soon.
All the very best for 2021.
Kind Regards,
Tracy.
Daniel Leyva
11 December 2020
DHL Express Worldwide
DL
Service is great great communication, fast shipping. Only downside is how much the shipping cost but glad I got my item!
Gabor Zrupko
11 December 2020
DHL Express Worldwide
GZ
Excellent, fast, reliable...
Argyris Argyrou
11 December 2020
DHL Express Worldwide
AA
Very fast very reliable
Verified Customer
11 December 2020
DHL Express Worldwide
VC
I m very satisfied from all the transactions that I had with them, of course I will continue shopping with.
Verified Customer
11 December 2020
UPS Express Saver
VC
Thank you.
Yi Peng Li
10 December 2020
DHL Express Worldwide
YPL
Excellent and efficient problem solving.
Bethany Bajgier
10 December 2020
DHL Economy Select
BB
Forwarding a standard package works well. Anything outside the standard package requires contacting customer service. Using the WhatsApp option takes hours before there is a response from an agent. And then hours between answers. When a response does come there is often not enough information and one is left wondering and confused resulting in a delayed shipment. Customer service needs significant improvement.
Hi,
Many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy with the level of service provided from the forward2me Customer Service team.
forward2me pride themselves on offering top class customer support and it is really disappointing to hear that you feel we haven't provided you with the expected level of service on this occasion.
I have taken a look at your communication with our Customer Service team and see that they have responded to your initial enquiries on whatsapp in a timely manner however due to your enquiry relating to the shipping of dangerous goods the process did take a little longer than it would when shipping a standard packgae.
Our staff have to undergo a very rigorous training programme to pack and ship dangerous goods, therefore we have a specialist team that deal with these kind of enquiries. Packages containing dangerous goods need to be repacked so they comply with IATA for air shipments and the Road Haulage Association for road shipments so we have to be careful to ensure the packaging is compliant and labels are applied correctly, this means the package has to go through several checks before it can be approved for shipping.
I'm sorry that you were unhappy with the time it took to repack your goods and communicate the process with you however our main concern is that goods are packaged so they ar safe and secure for international transit.
We are constantly looking at ways to make this process smoother for customers and do take your comments on board however I hope the information provided today helps you understand why these shipments have taken longer to deal with than a normal package would.
Please feel free to contact our Customer Service team at any stage, we are always happy to help and assist you with your enquiries.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy with the level of service provided from the forward2me Customer Service team.
forward2me pride themselves on offering top class customer support and it is really disappointing to hear that you feel we haven't provided you with the expected level of service on this occasion.
I have taken a look at your communication with our Customer Service team and see that they have responded to your initial enquiries on whatsapp in a timely manner however due to your enquiry relating to the shipping of dangerous goods the process did take a little longer than it would when shipping a standard packgae.
Our staff have to undergo a very rigorous training programme to pack and ship dangerous goods, therefore we have a specialist team that deal with these kind of enquiries. Packages containing dangerous goods need to be repacked so they comply with IATA for air shipments and the Road Haulage Association for road shipments so we have to be careful to ensure the packaging is compliant and labels are applied correctly, this means the package has to go through several checks before it can be approved for shipping.
I'm sorry that you were unhappy with the time it took to repack your goods and communicate the process with you however our main concern is that goods are packaged so they ar safe and secure for international transit.
We are constantly looking at ways to make this process smoother for customers and do take your comments on board however I hope the information provided today helps you understand why these shipments have taken longer to deal with than a normal package would.
Please feel free to contact our Customer Service team at any stage, we are always happy to help and assist you with your enquiries.
Kind Regards,
Tracy.
Verified Customer
09 December 2020
DHL Express Worldwide
VC
Always willing to answer questions
Gudrun Fridthjofsdottir
09 December 2020
DHL Express Worldwide
GF
quick to respond and very good service spirit,
good explanations
good explanations
Verified Customer
09 December 2020
UPS Standard Single
VC
all is well as expected
Verified Customer
09 December 2020
DHL Economy Select
VC
Excelent service. Great communication!
Verified Customer
09 December 2020
DHL Express Worldwide
VC
They were extremely easy to work with and super fast to ship! I will definitely be using them again and again.
Verified Customer
09 December 2020
UPS Express Saver
VC
Excellent service; easy to use
Laszlo Tokaji
08 December 2020
UPS Express Saver
LT
Perfect fast service!
Henk van Heerden
08 December 2020
DHL Express Worldwide
HV
Correspondence is good . You always know that’s happening with your parcel
Hi,
Many thanks for your feedback, this is really appreciated.
I'm happy to hear that we corresponded with you well and you were always informed with the progress of your parcel.
We look forward to helping you again soon and hopefully get that 5* review next time:-)
Kind Regards,
Tracy.
Many thanks for your feedback, this is really appreciated.
I'm happy to hear that we corresponded with you well and you were always informed with the progress of your parcel.
We look forward to helping you again soon and hopefully get that 5* review next time:-)
Kind Regards,
Tracy.
Verified Customer
08 December 2020
DPD Classic
VC
Very fine service. Fastness and great communication!
Verified Customer
08 December 2020
DHL Economy Select
VC
Fast and easy
Naresh
08 December 2020
DHL Express Worldwide
N
Couldn't be any simpler or better. It's perfect execution every time. Special fan of the 'Combine and Repack' feature :)
Verified Customer
08 December 2020
DHL Economy Select
VC
sublime service
Verified Customer
08 December 2020
UPS Express Saver
VC
Helpful, prompt, responsive
Verified Customer
08 December 2020
DHL Express Worldwide
VC
Great service! Fully satisfied..
STEFANO PENOCCHIO
07 December 2020
UPS Express Saver
SP
Il servizio è ottimo, ho messo buono per 2 cose: il prezzo è piuttosto caro , un piccolo pacco mi è costato oltre 40 Euro. Il pacco originario era stato aperto (spero per verificare il contenuto) , durante la fase di acquisto non c'è stata la possibilità di mettere la cifra per l'assicurazione.
Hi,
Many thanks for providing us with your feedback, I'm pleased to hear that you are overall happy with the service provided however you found the cost of shipping quite expensive.
Please bear in mind that forward2me are offering a service which is included in the shipping price, this includes the use of the address, the acceptance, processing, storage and preparation for shipping which includes all export documentation required.
There was a couple of comments at the end of your review that I wasn't quite sure about and will contact you shortly via email to verify with you.
Kind Regards,
Tracy.
Many thanks for providing us with your feedback, I'm pleased to hear that you are overall happy with the service provided however you found the cost of shipping quite expensive.
Please bear in mind that forward2me are offering a service which is included in the shipping price, this includes the use of the address, the acceptance, processing, storage and preparation for shipping which includes all export documentation required.
There was a couple of comments at the end of your review that I wasn't quite sure about and will contact you shortly via email to verify with you.
Kind Regards,
Tracy.
Mauro Farina
06 December 2020
DHL Express Worldwide
MF
Servizio eccellente, appena hanno ricevuto il mio pacco, mi hanno avvisato via mail, ho pagato la spedizione, hanno spedito la merce e l’ho ricevuta, il tutto in 24 ore!!! Sono amici affidabili!!
Nadeem Bhanji
06 December 2020
DHL Express Worldwide
NB
Speedy and safe
Charles Surjaputra
06 December 2020
DHL Express Worldwide
CS
a reliable and fast service. No fuss no nonsense. they will go about get things done fast. I am talking immediate fast. Cost is very reasonable too, but service is top notch and that’s what matters first
Robert Osman
06 December 2020
DHL Express Worldwide
RO
Always the best for forwarding my shipments. Only wish you could add more countries! Thanks.
Roy Browning
05 December 2020
DHL Express Worldwide
RB
Great customer support in following up promptly and thoroughly in helping me track down a backordered package. They were also very good at re-categorizing one of my shipments to avoid additional issues with it. Everyone that I dealt with was Excellent!
Haskolaprent ehf
05 December 2020
DHL Express Worldwide
HE
Great service
Verified Customer
05 December 2020
DPD Classic
VC
Alles binnen notime geregeld en alles keurig ontvangen
Verified Customer
05 December 2020
DHL Express Worldwide
VC
Great service, super friendly and helpful. Everything came super fast and carefully packaged.
Tom Volkamer
05 December 2020
DHL Economy Select
TV
Excellent customer service and super fast shipping! It was my first time ordering with forward2me and it couldn’t have been better.
Georgios Lentaris
05 December 2020
DHL Express Worldwide
GL
The service is FANTASTIC. The only reason that I dont give 5* is because for Greece, you only get 2-3 options, that are very pricy. For example, a phone to be sent to your (a small parcel) will cost around 60 euros+! Its going to be with DHL, and delivery within 4-5 working, but I would appreciate a cheaper option like Royal Mail. Also, for shoes, I was charged a similar amount.
So YES, its very safe to use, YES, its convenient and reliable, but guys do something about the prices and options given.
So YES, its very safe to use, YES, its convenient and reliable, but guys do something about the prices and options given.
Hi,
Thank you so much for your fantastic review, I'm pleased overall you are happy with the service we offer however you would prefer some cheaper options for shipping.
Generally we do offer a competitive price for shipping to Greece via our current couriers, the cost of shipping would have been around £23.35 + vat normally however your address is classed as a remote area for the courier so they have added a £17.50 fee for delivery in addition to the shipping cost.
We do generally offer a good range of couriers for shipping however some of the budget courier service have been removed temporarily at the moment due to them not being commercially viable. Many budget couriers use passenger aircrafts for shipping their goods, seeing as the number of these flights have been reduced significantly the previous pricing they could offer is not currently viable.
We are working with our couriers very closely and hope to have more options available for customers soon as things return to normal however I hope this information helps explain why your costs for shipping have been higher than expected.
We do offer a free 30 day storage period for your parcels so it may be more cost effective for you going forward to make a number of purchases at one time and ship the goods together in one shipment.
We do hope you will continue to use our services and please feel free to contact our Customer Services at any time if you are concerned you are not receiving the expected value for the service we offer, they will do their very best to help you.
Take care and all the very best for the coming year.
Kind Regards,
Tracy.
Thank you so much for your fantastic review, I'm pleased overall you are happy with the service we offer however you would prefer some cheaper options for shipping.
Generally we do offer a competitive price for shipping to Greece via our current couriers, the cost of shipping would have been around £23.35 + vat normally however your address is classed as a remote area for the courier so they have added a £17.50 fee for delivery in addition to the shipping cost.
We do generally offer a good range of couriers for shipping however some of the budget courier service have been removed temporarily at the moment due to them not being commercially viable. Many budget couriers use passenger aircrafts for shipping their goods, seeing as the number of these flights have been reduced significantly the previous pricing they could offer is not currently viable.
We are working with our couriers very closely and hope to have more options available for customers soon as things return to normal however I hope this information helps explain why your costs for shipping have been higher than expected.
We do offer a free 30 day storage period for your parcels so it may be more cost effective for you going forward to make a number of purchases at one time and ship the goods together in one shipment.
We do hope you will continue to use our services and please feel free to contact our Customer Services at any time if you are concerned you are not receiving the expected value for the service we offer, they will do their very best to help you.
Take care and all the very best for the coming year.
Kind Regards,
Tracy.
Verified Customer
05 December 2020
DHL Express Worldwide
VC
**** company, over charging, double dipping on taxes.
Hi,
Many thanks for your feedback however I'm sorry to hear that you are unhappy with the service we have provided.
In 2018 the Australian government introduced GST on all goods imported into Australia under the value of $1000 AUD. Due to the volume of parcels we ship to Australia we were advised that we needed to register for collecting GST and pass this charge to the customer on shipping. We therefore have no choice but to add GST at 10% on both the value of the goods and the cost of shipping. This is not a fee forward2me take for themselves these fees are then passed back to the Australian Government.
I'm sorry that you have felt that you need to review our services in this way and hope you now understand our position on this and that we are not overcharging in anyway, these fees are out of our control and we are not benefiting in any way.
Kind Regards,
Tracy.
Many thanks for your feedback however I'm sorry to hear that you are unhappy with the service we have provided.
In 2018 the Australian government introduced GST on all goods imported into Australia under the value of $1000 AUD. Due to the volume of parcels we ship to Australia we were advised that we needed to register for collecting GST and pass this charge to the customer on shipping. We therefore have no choice but to add GST at 10% on both the value of the goods and the cost of shipping. This is not a fee forward2me take for themselves these fees are then passed back to the Australian Government.
I'm sorry that you have felt that you need to review our services in this way and hope you now understand our position on this and that we are not overcharging in anyway, these fees are out of our control and we are not benefiting in any way.
Kind Regards,
Tracy.
Verified Customer
05 December 2020
DHL Express Worldwide
VC
Give me better overview of the shipping before I convert to combine Packaging.
Hi,
I'm sorry to hear that we haven't met your expections on this occasion however we do take on board your comments, customer feedback is very important to us.
I see that you are unhappy that we did not clarify the price for shipping before you went ahead with the combine and repack option. We do our very best to be open and honest with our customers however it is difficult to provide the exact price for shipping before goods are repacked seeing we don't have the exact weight and dimensions of the final package at this stage, we can only estimate the costs.
Shipping costs are calculated on the amount of space the shipment takes up in transit, this is called the volumetric weight. The shipping price is only calculated on the actual weight when this is higher than the volumetric weight.
So customers can ensure that they are receiving the maximum value for shipping we offer our combine and repack service. Once our warehouse team receive a request from a customer they pick the parcels from the warehouse and repack them as efficiently as possible, then the final weight and dimensions are entered on the parcel to give the final shipping price.
When we estimate if this service is cost effective we can only measure the price again the actual current weight before optimisation and the current volumetric weight. We then show the worst and best price the service could offer so the customer has the choice to go ahead or not. On most occasions we can reduce the overall price for shipping by reducing the volume of the parcel however this is not always possible, which I believe is the case with your parcel.
I hope this explanation helps you understand how the combine and repack service works, I will contact you directly now to see if there is anything else I can do to resolve your issues and hopefully you will look to use our service again in the future.
Kind Regards,
Tracy.
I'm sorry to hear that we haven't met your expections on this occasion however we do take on board your comments, customer feedback is very important to us.
I see that you are unhappy that we did not clarify the price for shipping before you went ahead with the combine and repack option. We do our very best to be open and honest with our customers however it is difficult to provide the exact price for shipping before goods are repacked seeing we don't have the exact weight and dimensions of the final package at this stage, we can only estimate the costs.
Shipping costs are calculated on the amount of space the shipment takes up in transit, this is called the volumetric weight. The shipping price is only calculated on the actual weight when this is higher than the volumetric weight.
So customers can ensure that they are receiving the maximum value for shipping we offer our combine and repack service. Once our warehouse team receive a request from a customer they pick the parcels from the warehouse and repack them as efficiently as possible, then the final weight and dimensions are entered on the parcel to give the final shipping price.
When we estimate if this service is cost effective we can only measure the price again the actual current weight before optimisation and the current volumetric weight. We then show the worst and best price the service could offer so the customer has the choice to go ahead or not. On most occasions we can reduce the overall price for shipping by reducing the volume of the parcel however this is not always possible, which I believe is the case with your parcel.
I hope this explanation helps you understand how the combine and repack service works, I will contact you directly now to see if there is anything else I can do to resolve your issues and hopefully you will look to use our service again in the future.
Kind Regards,
Tracy.
Amelia York
05 December 2020
DHL Express Worldwide
AY
I used forward2me for first time. It was easy to join, they made it so easy to have my UK book shipped to them n then they shipped it to me immed. upon receiving it i rec'd notice, i paid n they shipped out next day. I couldn't have asked for a better service. Will be back again. Thank U fwd2me for having this service. If it wasn't for U i would of lost out on a precious bible i wanted. Only one issue i had is that it gave us a different address then what fwd2me gave us. We had to immed. alert the bookstore to send to correct address. Please fix this!
Sindri Arnarson
05 December 2020
DHL Express Worldwide
SA
Quick and reliable
MARIA GARCIA
04 December 2020
DHL Economy Select
MG
siemre he querido comprar desde Inglaterra y no pensé que fuera tan fácil, les agradezco mucho, 2 compras ya y siempre al segundo día ya está mi paquete en casa
Verified Customer
04 December 2020
UPS Express Saver
VC
As always excellent service. Pack my package nicely. Thanks to Ryan for preparing my package with care. Keep it up you make my shopping in UK a positive one.
John McDevitt
04 December 2020
DHL Express Worldwide
JM
Easy to use
Verified Customer
04 December 2020
DHL Express Worldwide
VC
Excellent service and very fast.