Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
02 October 2021
DHL Economy Select
VC
Verified Customer
02 October 2021
UPS Express Saver
VC
Service is fast, efficient. Easy to track parcel.
Jennie
02 October 2021
TNT Economy Express
J
Two day delivery took almost 2 months
Dee Lindo
02 October 2021
FedEx International Economy
DL
Ordered two items from Ebay.de.Forward2me package them together and I receieved them faster then a regular shipment from Germany.
Jerome Brinkley
02 October 2021
DHL Express Worldwide
JB
Updates from when they receive the package all the way to when they ship to you. Easy transaction.
Verified Customer
01 October 2021
DHL Economy Select
VC
I’ve used their services multiple times, both the German and UK warehoues (before and after Brexit too). Fair prices, good packaging services and flawless Customer service.
Alex Boateng
01 October 2021
UPS Express Saver
AB
The process was smooth and expeditious. My parcel sailed through without any hitches
Verified Customer
01 October 2021
DHL Economy Select
VC
Very sympathic and kindly custom support! Quick responses and actions regarding to receice a parcel from UK! Thank you very much! Worth every penny!
Verified Customer
01 October 2021
FedEx International Economy
VC
I’ve tried various other forwarding services inc. from the U.S. Forward2me has been one of the easiest and quickest to deal with. Definitely will be using forward2me for the foreseeable future
Verified Customer
01 October 2021
DHL Express Worldwide
VC
good communication and fast delivery!
Verified Customer
01 October 2021
UPS Express Saver
VC
Excellent service. Easy to use and so helpful.
Verified Customer
01 October 2021
UPS Express Saver
VC
Shipping was extremely expensive and when I got my box it looked like someone had just got done playing kickball with it.
Hi,
Many thanks for your feedback.
I'm sorry to hear that your parcel arrived in this condition, this must have been disappointing for you, it is for us too especially that this was your first experience with us.
When we dispatch shipments we do our very best to ensure that packages are safe and secure before dispatching them however we have no control over the way the parcels are handled once they have left us, we are in the hands of the couriers.
I see that you haven't reported this situation to our customer service team so I have asked one of the agents to contact you directly by email to investigate this situation fully so we understand what has happened.
For the cost, I see that you have shipped two soft toys, shipping fees are calculated on the amount of space the shipment takes up, this is called the volumetric weight. The fees would only be calculated on the actual weight of the goods if the actual weight was higher than the volumetric weight.
With items such as soft toys although they can be very light in weight, they often have a higher volumetric weight due to their size. We do offer a combine and repack service which can be chosen via your inbox when shipping. When this service is chosen our warehouse team evaluate the package to see if they can repack and reduce the overall size, this can often help reduce the overall cost of shipping. This may be an option for you going forward to help reduce shipping costs.
Pleas be assured that we will do our very best to resolve everything for you and await your response from our email.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that your parcel arrived in this condition, this must have been disappointing for you, it is for us too especially that this was your first experience with us.
When we dispatch shipments we do our very best to ensure that packages are safe and secure before dispatching them however we have no control over the way the parcels are handled once they have left us, we are in the hands of the couriers.
I see that you haven't reported this situation to our customer service team so I have asked one of the agents to contact you directly by email to investigate this situation fully so we understand what has happened.
For the cost, I see that you have shipped two soft toys, shipping fees are calculated on the amount of space the shipment takes up, this is called the volumetric weight. The fees would only be calculated on the actual weight of the goods if the actual weight was higher than the volumetric weight.
With items such as soft toys although they can be very light in weight, they often have a higher volumetric weight due to their size. We do offer a combine and repack service which can be chosen via your inbox when shipping. When this service is chosen our warehouse team evaluate the package to see if they can repack and reduce the overall size, this can often help reduce the overall cost of shipping. This may be an option for you going forward to help reduce shipping costs.
Pleas be assured that we will do our very best to resolve everything for you and await your response from our email.
Kind regards,
Tracy.
Verified Customer
30 September 2021
DHL Economy Select
VC
Una vergogna! hanno spedito 2 pacchi separata con doppia dogana e doppia spedizione. Vergognosi!
Verified Customer
30 September 2021
TNT Economy Express
VC
They had a lot of options for shipping and the service where they but the item you want for you directly was also smooth. The packages arrived in Greece very fast.
Verified Customer
30 September 2021
DHL Economy Select
VC
perfekt gelauft, Top service!!!
Verified Customer
30 September 2021
DHL Economy Select
VC
Always reliable and quick service. The prices are good and 30 day free storage is a huge bonus. They're the best!
Verified Customer
30 September 2021
UPS Standard Single
VC
Smooth and fast. This type of service is a must, especially after Brexit
Verified Customer
30 September 2021
TNT Express Non-Docs
VC
Did well and were prompt, website works well
Hi,
Many thanks for your feedback.
We look forward to helping you ship again soon.
Kind regards,
Tracy.
Many thanks for your feedback.
We look forward to helping you ship again soon.
Kind regards,
Tracy.
Verified Customer
30 September 2021
DHL Economy Select
VC
I find it inexplicable that a shipment from Germany to Belgium costs as much or more than from the UK to Belgium. Shipping from Germany to Belgium is the lowest international shipping cost you can get. I pay UPS 8 euro per box for sending stock to Amazon from Belgium to Germany. Forward2Me charges 40 euros for the same from Germany to Belgium.
Hi,
Many thanks for your feedback.
I'm sorry that you are unhappy with the cost of shipping from Germany to Belgium. Germany is a fairly new faciltiy for us, we have worked very closely with our couriers to obtain the best pricing possible for our customers and feel that we do offer competitive pricing compared to other forwarding companies who offer a similar service to us. Shipping rates from our UK to EU countries do tend to be lower than rates shipping from Germany mainly due to the high volume we ship from this facilty so we can command better pricing from the couriers.
I see that you have received better pricing from Amazon in the past however forward2me offer a completely differnt service to Amazon. The price quoted by forward2me includes a free address to receive your goods, accept and process your packages on receipt and store them until you are ready for shipping. All export paperwork is included in the price and full customer support from receipt of your parcel to delivery in your home country.
Amazon deal with much larger volumes than forward2me and command better pricing from the couriers, often sellers on Amazon are able to incorporate the cost of shipping within the sale price of the goods to offer shipping at a much lower rate or even free of charge.
forward2me offer a service and do not sell their own products so this differs from Amazon who are primarily a selling platform.
I have noticed that you have shipped a multi-piece shipment. forward2me do offer a very competitve rate with DPD within the EU however this service is for single piece shipments only. We do also offer a combine and repack service, this is when customers make multiple purchases and combine and repack them into one package for shipping. This may be a better option for you going forward and the service can be chosen from your inbox before shipping.
I hope this helps explain how forward2me work and why we are different from Amazon however if you have any further questions please don't hesitate to get in touch with our Customer Services and they will be happy to assist you further.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry that you are unhappy with the cost of shipping from Germany to Belgium. Germany is a fairly new faciltiy for us, we have worked very closely with our couriers to obtain the best pricing possible for our customers and feel that we do offer competitive pricing compared to other forwarding companies who offer a similar service to us. Shipping rates from our UK to EU countries do tend to be lower than rates shipping from Germany mainly due to the high volume we ship from this facilty so we can command better pricing from the couriers.
I see that you have received better pricing from Amazon in the past however forward2me offer a completely differnt service to Amazon. The price quoted by forward2me includes a free address to receive your goods, accept and process your packages on receipt and store them until you are ready for shipping. All export paperwork is included in the price and full customer support from receipt of your parcel to delivery in your home country.
Amazon deal with much larger volumes than forward2me and command better pricing from the couriers, often sellers on Amazon are able to incorporate the cost of shipping within the sale price of the goods to offer shipping at a much lower rate or even free of charge.
forward2me offer a service and do not sell their own products so this differs from Amazon who are primarily a selling platform.
I have noticed that you have shipped a multi-piece shipment. forward2me do offer a very competitve rate with DPD within the EU however this service is for single piece shipments only. We do also offer a combine and repack service, this is when customers make multiple purchases and combine and repack them into one package for shipping. This may be a better option for you going forward and the service can be chosen from your inbox before shipping.
I hope this helps explain how forward2me work and why we are different from Amazon however if you have any further questions please don't hesitate to get in touch with our Customer Services and they will be happy to assist you further.
Kind regards,
Tracy.
Verified Customer
29 September 2021
DHL Express Worldwide
VC
Super fast service, top notch all around, worth the extra cost for anything that is hard or impossible to get due to Brexit.
Verified Customer
29 September 2021
DHL Express Worldwide
VC
Service très rapide et professionnel "frais de livraison un peu élevé". À revoir
Hi,
Many thanks for your feedback, I'm pleased to hear that you are happy with the service we gave you.
With regards to the delivery costs, I see that you shipped your goods in a multi-piece shipment. We do offer a combine and repack service, when this option is chosen our warehouse team evaluate the parcels you are looking to ship to see if we can repack them and reduce the overall size to ensure that you obtain the maximum value with the courier.
Shipping prices are generally calculated on the amount of space the shipment takes up in transit, this is called the volumetric weight. It is only if the actual weight is heavier than the volumetric weight that the actual weight would be used to calculate the cost.
I hope this helps you going forward, if you have any other questions please don't hesitate to get in touch with our Customer Services.
Kind regards,
Tracy.
Many thanks for your feedback, I'm pleased to hear that you are happy with the service we gave you.
With regards to the delivery costs, I see that you shipped your goods in a multi-piece shipment. We do offer a combine and repack service, when this option is chosen our warehouse team evaluate the parcels you are looking to ship to see if we can repack them and reduce the overall size to ensure that you obtain the maximum value with the courier.
Shipping prices are generally calculated on the amount of space the shipment takes up in transit, this is called the volumetric weight. It is only if the actual weight is heavier than the volumetric weight that the actual weight would be used to calculate the cost.
I hope this helps you going forward, if you have any other questions please don't hesitate to get in touch with our Customer Services.
Kind regards,
Tracy.
Peter Clancy
29 September 2021
FedEx International Economy
PC
Hassle-free and helped me import from a company that didn’t deliver to UK.
Verified Customer
29 September 2021
DHL Economy Select
VC
Todo correcto. Recomendable.
Verified Customer
29 September 2021
DHL Express Worldwide
VC
I love their quick service! Very reliable company. During the years i never had any problem with them. They are always reliable, im very satisfied.
Mel Jewell
29 September 2021
DHL Express Worldwide
MJ
Extremely fast! In some ways, even faster than most of my domestic packages. Everything arrived in good condition.
Verified Customer
29 September 2021
FedEx International Economy
VC
Good service, don’t take a lot of time.
Verified Customer
29 September 2021
DHL Express Worldwide
VC
Excellent and fast shipping
Verified Customer
28 September 2021
DHL Express Worldwide
VC
Excellent service.
Verified Customer
28 September 2021
TNT Economy Express
VC
just works smoothly.
Verified Customer
28 September 2021
DHL Express Worldwide
VC
Brilliant service. Thanks for acting on this one in a swift manner. Package done well and secured.
Verified Customer
28 September 2021
UPS Standard Single
VC
rapide, net, et précis !
je doutais au début mais ca fonctionne parfaitement
colis reçu de l'UK en 2 jours ouvré
je doutais au début mais ca fonctionne parfaitement
colis reçu de l'UK en 2 jours ouvré
Nipun Malintha
28 September 2021
FedEx International Economy
NM
Good quality fast service
R Y
28 September 2021
FedEx International Economy
RY
Gap between estimated cost and actual cost was very small. No additional cost was charged. It may be depending on type and number of items but I was not even charged for the tax locally upon goods arrival. Therefore I am very satisfied, and will use this service again for sure.
Verified Customer
28 September 2021
DHL Express Worldwide
VC
Super fast shipping and great handling of packages. Shipping Rates are great.
Verified Customer
28 September 2021
DHL Express Worldwide
VC
I am very pleased with how easy the shipping process was. I highly recommend this shipping service to anyone looking to have their items ship overseas.
Verified Customer
27 September 2021
DHL Express Worldwide
VC
Fast processing & reasonable rates.
OMAR ALSULAMI
26 September 2021
DHL Express Worldwide
OA
It’s really great
M.F
26 September 2021
DHL Express Worldwide
M
There was something I didn't understand when using it for the first time, but I was satisfied with everything with perfect support.
Nicholas Cooper
26 September 2021
DHL Express Worldwide
NC
Forward2me made it super easy to get overseas products quickly to my door. The consolidation option is awesome and saves so much money. DHL is a very reliable option and always gets here earlier than they promise, too. Highly recommend!!
Verified Customer
26 September 2021
FedEx International Economy
VC
Great service!
Speed and price are good ??
Speed and price are good ??
Gisa Ohnesorge
25 September 2021
UPS Standard Single
GO
Bestellungen werden sehr schnell weitergeleitet, toller Service, immer gern wieder. Bei Fragen bekommt man schnell kompetente Antworten.
Dimitris Papandreou
25 September 2021
UPS Express Saver
DP
Every time I had a problem with customs the found me a solution. They were always helpful and polite to find a solution that would work out for me
Verified Customer
25 September 2021
DHL Express Worldwide
VC
Fast, honest and reliable services. I have use forward2me for both UK and Japan shipment and they always delivered the services excellent. I will use their service again, please do keep up the good work.
Matthew Centofante
25 September 2021
UPS Express Saver
MC
Great service from start to finish.
Thomas Kildegaard
25 September 2021
UPS Standard Single
TK
Jeg bestilte en blæser med levering til min adresse hos forward2me. Da de havde modtaget pakken fik jeg besked om dette og gik ind på deres hjemmeside og betalte omkostningerne til fragt til Danmark. En lille uge senere dukkede en ups mand pommes pakken.
Verified Customer
25 September 2021
DHL Express Worldwide
VC
Reliable, quick, though a little pricey!
Raf Coekaerts
25 September 2021
DHL Economy Select
RC
Top service!
Verified Customer
25 September 2021
DHL Express Worldwide
VC
Excellent service! Package received fast and in perfect condition. Very happy.
Verified Customer
25 September 2021
DHL Express Worldwide
VC
I received my package promptly, and without any hiccups. I’m definitely going to use this service again in the future.
Verified Customer
25 September 2021
DHL Express Worldwide
VC
使用過多次都可以準確的轉運，時間雖然不是很快但是保持穩定，一般一周左右整體來說是眾多轉運服務之中適合日本和西歐的。
Seul bémol mais ce n’est pas la faute de foward2me c’est les frais d’importation qui sont assez élevés vu que le UK n’est plus dans l’UE….