Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
25 September 2021
DHL Express Worldwide
VC
使用過多次都可以準確的轉運，時間雖然不是很快但是保持穩定，一般一周左右整體來說是眾多轉運服務之中適合日本和西歐的。
Anna Georghallides
24 September 2021
TNT Economy Express
AG
Excellent service as always. I had a question and they emailed me back immediately with an informative answer.
edward fields
23 September 2021
DHL Economy Select
EF
Excellent Service
Verified Customer
23 September 2021
DHL Express Worldwide
VC
They took three months to send me my package. I had to remind them several times, and has eventually given up hope when they suddenly updated the status to ready to ship.
Hi,
Many thanks for your feedback.
I'm really sorry that there was a delay in shipping your parcel, I believe it was held for a time so we could establish if there was any outstanding duty and taxes owing seeing as the parcel was imported to the UK from an EU country.
I do agree that this timescale is too long so please be assured we are reviewing our procedures on how we handle these type of issues.
forward2me now have an address available to our customers in Germany, this address has been made available so our customers can purchase goods from countries within the EU and not incur any issues with customs clearance or duty and taxes.
I hope this helps going forward however if you have any other questions relating to this matter please feel free to contact our customer services and they will be happy to assist you with your enquiries.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm really sorry that there was a delay in shipping your parcel, I believe it was held for a time so we could establish if there was any outstanding duty and taxes owing seeing as the parcel was imported to the UK from an EU country.
I do agree that this timescale is too long so please be assured we are reviewing our procedures on how we handle these type of issues.
forward2me now have an address available to our customers in Germany, this address has been made available so our customers can purchase goods from countries within the EU and not incur any issues with customs clearance or duty and taxes.
I hope this helps going forward however if you have any other questions relating to this matter please feel free to contact our customer services and they will be happy to assist you with your enquiries.
Kind regards,
Tracy.
Nickolas Gerz
23 September 2021
DHL Express Worldwide
NG
VAT free service is a great perk. A great way to get UK clothing that is not available in the states.
Mik Wermuth Frederiksen
23 September 2021
UPS Standard Single
MWF
Der mangler nogle oplysninger, når man starter som bruger - bl.a. omkostninger mv.
Hi,
Many thanks for your feedback.
I'm sorry that there has been an issue when you have used our services, I will contact you directly by email to try to establish what the issue was and how we can resolve this for you going forward.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry that there has been an issue when you have used our services, I will contact you directly by email to try to establish what the issue was and how we can resolve this for you going forward.
Kind regards,
Tracy.
Verified Customer
23 September 2021
UPS Express Saver
VC
I am pleased for your quick action.
Tyrone Mitcham
22 September 2021
DHL Express Worldwide
TM
You guys definitely deserve a five stars with the efficiency of your service. Delivery was super fast compared to what I am used to.
Verified Customer
22 September 2021
TNT Economy Express
VC
Great service, used it many times and never had a problem.
OMAR A LTURK
22 September 2021
FedEx International Economy
OAL
Very nice consolidating process, quick delivery and good communication.
Nicholas Simmons
22 September 2021
DHL Express Worldwide
NS
Always excellent service and everything goes so smoothly ?
Verified Customer
22 September 2021
FedEx International Economy
VC
Semplicità del servizio, velocità della spedizione.
Abilson Dos Santos
22 September 2021
DHL Express Worldwide
ADS
Great service and reliability.
Verified Customer
22 September 2021
TNT Express Non-Docs
VC
Yes, definately
Robert B. Kurtz
22 September 2021
DHL Express Worldwide
RB
I used your German forwarding service to the USA. Though speaking to you by telephone was not readily doable, I found that email communication was sufficient for my purposes. I requested that the contents of my packet be inspected at your German warehouse to determine correct product identification before it was shipped to me in the USA. This step was carefully and promptly done accurately. My merchandise arrived in perfect, excellent condition despite its fragile nature. Your services are reliable, organized and timely performed despite the shipping demands and document requirements imposed upon your customers by the German authorities.
Verified Customer
22 September 2021
DHL Express Worldwide
VC
Easy to navigate website and they are super quick to ship! I’ve used your service twice so far and will be returning for sure!
Verified Customer
22 September 2021
UPS Express Saver
VC
Amazing service, got me my product insane quickly and in great shape. I couldn’t find this item anywhere in my country and was able to secure it without issue.
Ashley Pare
21 September 2021
DHL Express Worldwide
AP
This was my first time using a forwarding service and I was a little hesitant. The process went super smoothly though. I was notified within 24 hrs that my package had arrived and was provided shipping options. The cost was about what I expected (which is not cheap shipping from the UK to the states). Package arrived quickly and repackaged well by forward2me. I would definitely use their service again for international purchases that cannot be shipped directly to me!
Slobodan Jovic
21 September 2021
TNT Economy Express
SJ
Fast Shipping
Verified Customer
21 September 2021
DHL Express Worldwide
VC
It was fast and effective.
Verified Customer
21 September 2021
FedEx International Economy
VC
荷物到着から非常に処理が早く、処理され、こちらの手続きも簡単でした。
そして確実に届きます。
そして確実に届きます。
Verified Customer
21 September 2021
DHL Express Worldwide
VC
迅速に対応してくれました。
荷物の追跡も問題なかったです。
感謝しています。
荷物の追跡も問題なかったです。
感謝しています。
Daisuke Morita
21 September 2021
DHL Express Worldwide
DM
thank you!
Verified Customer
20 September 2021
DHL Express Worldwide
VC
The service works, affordable way to allow for shipments outside of UK
Verified Customer
20 September 2021
DHL Express Worldwide
VC
Easy and good service. Thank you
Clisty Borzoni
19 September 2021
DHL Express Worldwide
CB
I recommend F2M to everyone I come in contact w that is curious about package forwarding.
Sometimes I have unique requests for my items and the F2M team handles them easily.
Sometimes I have unique requests for my items and the F2M team handles them easily.
Verified Customer
19 September 2021
DHL Express Worldwide
VC
Very happy with the parcel consolidation service, Ryan C did a great job preparing my package. Will definitely be using Forward to Me in the future!
Verified Customer
19 September 2021
DHL Express Worldwide
VC
Reliable service. Would definitely recommend it. Had a very positive experience shipping to US.
Verified Customer
19 September 2021
DHL Express Worldwide
VC
The forward2me process was easy and efficient thanks. I would use again. It took only 7 days from when I ordered some bike parts in the UK to delivery in Sydney Australia.
Jonathan
19 September 2021
UPS Express Saver
J
Fast shipping!!!
Amina Hamdan
19 September 2021
DHL Express Worldwide
AH
Thank you for the good communication and the quick response, but the bags of the site itself do not throw them because sometimes we gift them to one and the colleagues are all very cooperative and friendly. Thank you, an excellent shipping company. I wish you more success.
Heidi Engel
18 September 2021
FedEx International Priority
HE
I’ve used Forward2me twice now to order Krüger dirndls from Germany to the U.S. Awesome service and fast shipping. I was wary at first because I was unfamiliar with the company, but I took a chance and everything went smoothly with my orders. Their customer service is excellent and very helpful in explaining what I needed to do and answering all my questions. I used their German warehouse. So glad I found a way to order the dirndls I really wanted for local Oktoberfest fun! Prost! :)
Verified Customer
18 September 2021
DHL Express Worldwide
VC
really
excellent
excellent
Karolina
17 September 2021
DHL Express Worldwide
K
Very easy to use and fast shipping! Customer service is great too.
Verified Customer
17 September 2021
UPS Standard Single
VC
Very cool.
Yuya Tokuyama
17 September 2021
FedEx International Economy
YT
使いやすく、分かりやすいサービスでした。
Verified Customer
17 September 2021
DHL Express Worldwide
VC
Fist class services, quick response and action. Deserve 5 stars. One thing to consider is that the DHL option is a bit pricey compere to the US prices.
Verified Customer
16 September 2021
DHL Express Worldwide
VC
The item I imported was charged very high taxes in my home country (an extra 20%). This was my first time buying something from the UK (I normally buy from the US) so I was shocked with the extra taxes
Hi there,Many thanks for your feedback. All shipments are dispatched through our services as 'Delivered Duty Unpaid' with all the couriers. We don't allow additional local duties and taxes to be paid in advance, within the shipping costs, through our company, because we do not yet have the approved accreditation to carry out the customs clearance, through our services, and calculate the duties and taxes for the goods in advance. It is the courier agencies, such as Fed Ex, DHL and UPS, who have and use their own customs clearance departments to calculate the import taxes and duties that would be owing for our customers shipments from UK warehouse to the destination country and the additional import duties and taxes owing for a shipment to the destination country would be charged as a separate fee by the relevant courier service prior to delivery. Unfortunately local import duties and taxes do vary from country to country and will be based on the declared value of the goods in the shipment plus freight costs.I hope this clarifies your queries and please let me know if you have any more questions or concerns.Kind RegardsHayley
Oystein
16 September 2021
DHL Economy Select
O
Raskt og enkelt. Greie priser og imøtekommende kundeservice:)
Verified Customer
15 September 2021
DHL Express Worldwide
VC
It was my first order and the process was straightforward and easy to navigate. Highly recommended for a workaround where you cannot ship direct, or want to consolidate packages from abroad.
Lindsey
15 September 2021
DHL Express Worldwide
L
This is my 3 or 4th time using forward2me and cannot recommend enough!
Marcello De Marinis
15 September 2021
UPS Standard Single
MDM
excellent service
it would be useful to have a preliminary estimate of the customs taxes related to the customer's country
it would be useful to have a preliminary estimate of the customs taxes related to the customer's country
Verified Customer
15 September 2021
DHL Express Worldwide
VC
Quick, sent with DHL service, but Forward2me and DHL charged me for GST tax. So I've paid tax twice. If Forward2me use DHL they should inform them GST tax has been paid.
Hi there,
Many thanks for your feedback.
It is great to hear that you were satisfied with the delivery service with DHL for your alcohol shipment from our Japan warehouse.
I am sorry to hear that you have paid import taxes (GST) twice for your alcohol shipment.
I have looked into this issue and it appears that this was caused due to a processing error on our system when we originally booked your alcohol package into your account at the Japan warehouse.
Your package should have been marked correctly as 'Alcohol' on our system and a manual repack and shipment should have been processed by one of our customer service team on your behalf. Unfortunately because of this processing error our system has not been correctly notified that your package contained alcohol and our system had not removed the additional GST charges from your shipping invoice.
Because your package contained alcohol, once the purchase documents had been uploaded and approved, the GST should have not been applied to your final shipping costs . We are not required to recover GST from shipments that contain alcohol-this should only be recovered from the receiver once the shipment arrives at the Australian border.
Please accept our sincere apologies for this processing oversight.
I will send you a direct email today so I can request some copies of your custom invoices in relation to the duplicated GST charges paid. I am more than certain we can resolve this issue for you very quickly and ensure you are reimbursed for any unnecessary additional costs you have paid.
I hope this helps you.
I will be back in touch via email to assist you further with this issue as soon as possible.
Kind Regards
Hayley
Many thanks for your feedback.
It is great to hear that you were satisfied with the delivery service with DHL for your alcohol shipment from our Japan warehouse.
I am sorry to hear that you have paid import taxes (GST) twice for your alcohol shipment.
I have looked into this issue and it appears that this was caused due to a processing error on our system when we originally booked your alcohol package into your account at the Japan warehouse.
Your package should have been marked correctly as 'Alcohol' on our system and a manual repack and shipment should have been processed by one of our customer service team on your behalf. Unfortunately because of this processing error our system has not been correctly notified that your package contained alcohol and our system had not removed the additional GST charges from your shipping invoice.
Because your package contained alcohol, once the purchase documents had been uploaded and approved, the GST should have not been applied to your final shipping costs . We are not required to recover GST from shipments that contain alcohol-this should only be recovered from the receiver once the shipment arrives at the Australian border.
Please accept our sincere apologies for this processing oversight.
I will send you a direct email today so I can request some copies of your custom invoices in relation to the duplicated GST charges paid. I am more than certain we can resolve this issue for you very quickly and ensure you are reimbursed for any unnecessary additional costs you have paid.
I hope this helps you.
I will be back in touch via email to assist you further with this issue as soon as possible.
Kind Regards
Hayley
Verified Customer
15 September 2021
DHL Express Worldwide
VC
Package was processed quickly. Customer service was friendly and competent
Verified Customer
15 September 2021
DHL Express Worldwide
VC
ebayにて、イギリスのセラーからの商品を購入した際、日本への発送が不可だったので、こちらの転送サービスを初めて利用しました。
アカウント登録も分かりやすく、荷物の発送状況もきちんと管理され、安心して利用する事が出来ました。
また、機会があればお世話になりたいです。
今後、手数料がより安くなると、有り難いです。
アカウント登録も分かりやすく、荷物の発送状況もきちんと管理され、安心して利用する事が出来ました。
また、機会があればお世話になりたいです。
今後、手数料がより安くなると、有り難いです。
Verified Customer
14 September 2021
UPS Express Saver
VC
They went above and beyond in making sure I was able to receive my package. The follow up was great. I plan on using their service often.
Verified Customer
14 September 2021
FedEx International Economy
VC
Easy and quick service
Jaswant Singh
14 September 2021
DHL Express Worldwide
JS
Great service. From the time they receive your package to being shipped out is lightning fast.
putra syahbani teddy
14 September 2021
DHL Express Worldwide
PST
flexy shipping and great service!
faster and well package!
faster and well package!
Verified Customer
13 September 2021
DHL Express Worldwide
VC
Quite expensive, but there was no other way to get the item I needed to Australia, so as a one off I didn't mind the expense. I couldn't justify the expense of doing this regularly. The whole process was smooth and fast, great communication.