Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
13 October 2021
DHL Economy Select
VC
Excellent services overall. I have used British and German addresses and they were equally efficient (with the German one asking for few more formalities required by the law). Overall, a great help in planning and organizing my orders and deliveries.
Verified Customer
13 October 2021
FedEx International Economy
VC
当方の問い合わせに付いても丁寧に対応して頂きありがとうございます
khalid alsaqer
12 October 2021
FedEx International Economy
KA
A great site and a nice deal, but I have a suggestion in the event of merging more than one shipment to be added in one box
Alex Vent
12 October 2021
DHL Express Worldwide
AV
It no longer makes sense to use this service due to the cost. Its cheaper to ship from Amazon directly.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the cost of shipping your items. I do feel that we offer value for the service we offer.
I can see that you have shipped low value items to our guernsey address, this address is aimed at receiving high value items where the 20% vat can be saved on the purchase cost. Many retailers on the UK mainland offer this option to Guernsey.
Due to this address being on a small island with limited infrastructre shipping prices can be a little more expensive than when shipping from the mainland. If the goods are low value it may be more cost effective to ship goods to the mainland address and use our combine and repack service to ensure that you obtain the maximum value for shipping.
However if the goods are higher value it is often more cost effective to save the vat on the purchase price and pay the slightly higher rates for shipping from our Guernsey address. Combine and repack may also be an option to ensure that you receive the best possible price for shipping.
Using our services enables customers to purchase goods from multiple retailers and ship them together in one shipment, forward2me are offering a service and don't actually sell products, many large retailers selling products often incorporate the cost of shipping within the cost price so they can offer a very low shipping cost.
I hope this helps explain the difference between our UK mainland and Guernsey addresses and the benefits our service offers.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the cost of shipping your items. I do feel that we offer value for the service we offer.
I can see that you have shipped low value items to our guernsey address, this address is aimed at receiving high value items where the 20% vat can be saved on the purchase cost. Many retailers on the UK mainland offer this option to Guernsey.
Due to this address being on a small island with limited infrastructre shipping prices can be a little more expensive than when shipping from the mainland. If the goods are low value it may be more cost effective to ship goods to the mainland address and use our combine and repack service to ensure that you obtain the maximum value for shipping.
However if the goods are higher value it is often more cost effective to save the vat on the purchase price and pay the slightly higher rates for shipping from our Guernsey address. Combine and repack may also be an option to ensure that you receive the best possible price for shipping.
Using our services enables customers to purchase goods from multiple retailers and ship them together in one shipment, forward2me are offering a service and don't actually sell products, many large retailers selling products often incorporate the cost of shipping within the cost price so they can offer a very low shipping cost.
I hope this helps explain the difference between our UK mainland and Guernsey addresses and the benefits our service offers.
Kind regards,
Tracy.
Maggie
12 October 2021
DHL Express Worldwide
M
Quick service, easy to use website with updates given all the way - i received my parcel quicker than any locally bought items, I cannot fault in any way. Given this was my first purchase from the UK and that I only bought 1 thing I thought it was pricey, but every other place charges the same if not more as I got several quotes from other places before choosing Forward2me.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service we offer however you found the shipping price a little higher than you would have liked.
I see that you have chosen to ship from our Guernsey depot, this address is mainly aimed at customers who purchase high value goods. Due to Guernsey being a small island off the south coast of the UK, it has very limited infrastructure so shipping can be a little more expensive from this location versus the shipping cost from mainland UK.
However for high value goods, where retailers offer to deduct the 20% vat savings can be made using this address.
Looking at the value of the goods in your shipment it may have been more cost effective to ship to the mainland address address on this occasion.
Another option would be to make the most of the 30 day free storage period and purchase a number of items within this period that could be consolidated into one shipment to ensure that you obtain the maximum value for shipping.
I hope these options may help going forward however if you have any other questions please don't hesitate to get in touch with our Customer Services who will be very happy to guide you in the right direction.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service we offer however you found the shipping price a little higher than you would have liked.
I see that you have chosen to ship from our Guernsey depot, this address is mainly aimed at customers who purchase high value goods. Due to Guernsey being a small island off the south coast of the UK, it has very limited infrastructure so shipping can be a little more expensive from this location versus the shipping cost from mainland UK.
However for high value goods, where retailers offer to deduct the 20% vat savings can be made using this address.
Looking at the value of the goods in your shipment it may have been more cost effective to ship to the mainland address address on this occasion.
Another option would be to make the most of the 30 day free storage period and purchase a number of items within this period that could be consolidated into one shipment to ensure that you obtain the maximum value for shipping.
I hope these options may help going forward however if you have any other questions please don't hesitate to get in touch with our Customer Services who will be very happy to guide you in the right direction.
Kind regards,
Tracy.
Greg
12 October 2021
DHL Express Worldwide
G
This was my first experience with Forward2Me. First and foremost, the service was excellent. Ultimately, everything was pretty easy. I would have rated them 5/5 if there had been some sort of guide, or tutorial videos, to assist me through my first time. Mind you, they always replied to my queries quickly and in a very friendly manner. And, despite the problems with mail and courier services during these COVID times, my combined package was delivered from the UK in about 3 days. I would not hesitate to use them again.
HI,
Many thanks for your feedback, this is very important to us.
I'm pleased that you are happy with the service we offer and will take on board your comments about the initial guide or tutorial videos.
Kind regards,
Tracy.
Many thanks for your feedback, this is very important to us.
I'm pleased that you are happy with the service we offer and will take on board your comments about the initial guide or tutorial videos.
Kind regards,
Tracy.
Jean Pierre Lutumba Tumba
11 October 2021
FedEx International Priority
JPL
timely services and reliable link with courier services, friendly customer care
Verified Customer
11 October 2021
DHL Express Worldwide
VC
Here is my truth about forward2me, you get what you pay for. The cost to reship is slightly high but the speed and communication make it worth the money. My packages arrive super fast and with no damage.
Verified Customer
11 October 2021
DHL Express Worldwide
VC
Easy to order, shipping not cheap (Austria), but ther's no way to order direct in GB. Duty/Tax runs automatically. I can recommend this service, everytime again.
Verified Customer
11 October 2021
DHL Express Worldwide
VC
Professional AAA+
Verified Customer
10 October 2021
DHL Express Worldwide
VC
Quick responce in reasonable price! Highly recommended!!
Without forward2me, I had to abandon the item I have been serching for a long time. Meny thanks indeed!
Next time I find items I need at the shops that are Not ship to my country, I will use forward2me again without hesitation.
Without forward2me, I had to abandon the item I have been serching for a long time. Meny thanks indeed!
Next time I find items I need at the shops that are Not ship to my country, I will use forward2me again without hesitation.
Verified Customer
10 October 2021
FedEx International Economy
VC
very useful interface of your website.
Gennady Adjiashvili
10 October 2021
DHL Express Worldwide
GA
Very good service provided, prompt and reliable . Recommend.
Verified Customer
10 October 2021
DHL Express Worldwide
VC
Super useful, ultra fast, mega trustworthy. Every time so far has been perfection.
Daria Fagerlund
09 October 2021
DHL Economy Select
DF
Very good and quick
Verified Customer
09 October 2021
UPS Standard Single
VC
The shipment was processed and forwarded to UPS from your warehouse superquick. However, it took almost four weeks for UPS to deliver it to my door and I had to pay another 14 Euros just for UPS handling, although I had paid for the shipping to yo already. Maybe you should offer other carriers like DHL since UPS is just expensive and does not ship in a reasonable time. Luckily there was nothing perishable in the box.
VC
I agree that the main delay was at German customs. However UPS charges for bringing shipments through the customs and have an own customs clearance at their German hub. And then they charge me for a slow service which I think is almost double pay. What is really bad UPS customer service is the fact that they cannot even make a good guess on when the shipment passes customs. Instead I got almost everyday an e-mail announcing the delivery only to postpone it from day to day. I am working in home office but otherwise would have to plan to stay at home for the UPS guy. And then the shipment was delivered without even announcing the actual date. Your service is awesome and I will surely use it again but would encourage you to offer shipment with offer carriers so the customer can select. Thank you
Hi,
Many thanks for your feedback, this is very important to us.
I'm sorry to hear that you are unhappy with the length of time the shipment has taken to be delivered by UPS, I have had a look at the tracking and can see that your parcel was held by customs in Germany for a time which has caused the main delay.
I believe customs in Germany often have backlog, unfortunately now the UK is not part of the EU all goods being shipped from the UK to an EU country has to undergo customs clearance on import and may incur additional import duty and taxes according to the receiving countries laws.
I hope this won't deter you using our service again in the future, we are looking at options to offer our customers all upfront costs in the future which hopefully will help delays with customs however I can't confirm a time when this service will be available.
Please feel free to contact our customer services if you have any other questions.
Kind regards,
Tracy.
Many thanks for your feedback, this is very important to us.
I'm sorry to hear that you are unhappy with the length of time the shipment has taken to be delivered by UPS, I have had a look at the tracking and can see that your parcel was held by customs in Germany for a time which has caused the main delay.
I believe customs in Germany often have backlog, unfortunately now the UK is not part of the EU all goods being shipped from the UK to an EU country has to undergo customs clearance on import and may incur additional import duty and taxes according to the receiving countries laws.
I hope this won't deter you using our service again in the future, we are looking at options to offer our customers all upfront costs in the future which hopefully will help delays with customs however I can't confirm a time when this service will be available.
Please feel free to contact our customer services if you have any other questions.
Kind regards,
Tracy.
Verified Customer
09 October 2021
DHL Economy Select
VC
Very expensive service. Almost paid the same amount as for the product that I wanted to ship. I'll stick to other forwarding services for the future.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the fees charged for shipping however I see that the goods being shipped are classed as dangerous goods for shipping.
Couriers do charge an additional charge for shipping due to the additional work involved with handling these kind of goods. These additional charges does make shipping a little more expensive than a standard shipment however forward2me simply pass on the surcharges at cost although these kind of shipments take much longer to prepare and ship. Our warehouse staff need to complete a rigorous traning programme every two years and pass an exam at the end to be able to ship dangerous goods.
I will contact you directly by email to explain the charges further, I would be very interested to learn what other forwarders are charging for this kind of shipment as the charges tend to be a standard across the board from the couriers.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the fees charged for shipping however I see that the goods being shipped are classed as dangerous goods for shipping.
Couriers do charge an additional charge for shipping due to the additional work involved with handling these kind of goods. These additional charges does make shipping a little more expensive than a standard shipment however forward2me simply pass on the surcharges at cost although these kind of shipments take much longer to prepare and ship. Our warehouse staff need to complete a rigorous traning programme every two years and pass an exam at the end to be able to ship dangerous goods.
I will contact you directly by email to explain the charges further, I would be very interested to learn what other forwarders are charging for this kind of shipment as the charges tend to be a standard across the board from the couriers.
Kind regards,
Tracy.
Verified Customer
09 October 2021
DHL Express Worldwide
VC
It was very good and fast from Japan. Thanks!
Verified Customer
09 October 2021
DHL Economy Select
VC
The package was delivered smoothly.
HI,
Great to hear your package arrived safely, many thanks for the feedback.
Kind regards,
Tracy.
Great to hear your package arrived safely, many thanks for the feedback.
Kind regards,
Tracy.
Verified Customer
09 October 2021
DHL Express Worldwide
VC
Will use again
Hi,
Many thanks for your feedback, its great to hear that you will use our services again and look forward to helping you again soon.
Kind regards,
Tracy.
Many thanks for your feedback, its great to hear that you will use our services again and look forward to helping you again soon.
Kind regards,
Tracy.
etienne tinant
09 October 2021
DHL Economy Select
ET
perfect service
Rebecca Wagner
08 October 2021
UPS Standard Single
RW
Easy to handle, quick and good service. The inform with mails about every step of the process and I am very happy with forward2me.
Firas Sufan
08 October 2021
UPS Standard Single
FS
My package got received in a bad condition and taped up as if the content is jewelry!! The box was beaten up
HI,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the service due to your parcel being received in bad condition, this must have been very upsetting for you.
Please be assured that we do our upmost to ensure parcels are packaged so they are safe and secure for international transit however we then put all our faith in the courier to deliver the goods to you safely.
I see that you have not reported this situation to our customer services so I have asked one of the team to reach out to you via email to obtain further details.
Once we have more information about the condition of the parcel we can open a full investigation to work out what went wrong.
We hope to hear back from you soon and resolve this for you so we can restore your opinion of forward2me.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the service due to your parcel being received in bad condition, this must have been very upsetting for you.
Please be assured that we do our upmost to ensure parcels are packaged so they are safe and secure for international transit however we then put all our faith in the courier to deliver the goods to you safely.
I see that you have not reported this situation to our customer services so I have asked one of the team to reach out to you via email to obtain further details.
Once we have more information about the condition of the parcel we can open a full investigation to work out what went wrong.
We hope to hear back from you soon and resolve this for you so we can restore your opinion of forward2me.
Kind regards,
Tracy.
Verified Customer
08 October 2021
DHL Express Worldwide
VC
My best website they helped me a lot
Verified Customer
08 October 2021
DHL Express Worldwide
VC
Impressed by the speed and professionalism of this company. They made purchasing overseas easy!
Verified Customer
08 October 2021
UPS Express Saver
VC
Great service, easy to communicate with and received my items safely in the states in a very reasonable amount of time. Thanks guys!
Tracy Suttles
08 October 2021
UPS Economy
TS
They did great, very responsive to my issue. Very helpful!
Shehrbano Waleed
07 October 2021
FedEx International Economy
SW
It was great. Everything arrived safe and sound. Would like some cheaper shipping options.
Verified Customer
07 October 2021
DHL Express Worldwide
VC
I was impressed. The service was intuitive and easy to use. Pricing is easy to understand.
Manmit Jabbal
07 October 2021
DHL Express Worldwide
MJ
Very efficient, excellent communication, well designed and structured portal.
Verified Customer
07 October 2021
FedEx International Economy
VC
I liked that they added more supported countries. They are sending a notification every time they receive your product. I also really like that you can repackage if you are ordering multiple products and at the end you can have a choice of the carrier that will bring the products to your house, which includes different pricing to choose from. In general they provide a great service!
Frederic RAGUENES
06 October 2021
DHL Express Worldwide
FR
Easy, quick and cost-effective !
Barry Magee
06 October 2021
DHL Express Worldwide
BM
Good service and quite timely, but I got hit with a steep import tax from dhl, when the parcel arrived in its destination country, that I wasn’t aware of beforehand.
Verified Customer
06 October 2021
DHL Economy Select
VC
Perfect service for purchases from amazon.de to Greece !!
Gabriel Strelecki
06 October 2021
DHL Express Worldwide
GS
Reliable and fast.
Verified Customer
06 October 2021
DHL Express Worldwide
VC
Fast. Efficient. Easy communication.
Verified Customer
06 October 2021
UPS Standard Single
VC
awesome service for otherwise not available products!
Ivan Cvetko
05 October 2021
FedEx International Economy
IC
I am using Forward2me for more than 1 year, did order over them 10 times, and I am very happy with the service. Thank you.
Verified Customer
05 October 2021
DHL Economy Select
VC
Very happy with forward2me. Reliable and trustworthy. Good communication with customer service. The website is very good.
Mark Sleep
05 October 2021
DHL Express Worldwide
MS
I had great support using forward2me, which I needed as this was my first time. Very helpful staff talked me through things. I got the package, which is the important thing. It cost me a lot more than I was expecting (via DHL), so I'm not sure if it's something I'll be able to continue to use.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are happy with the support that forward2me gave you however the cost of shipping was too high for you.
Couriers calculate the cost of shipping on the amount of space the shipment takes up in transit, this is called the volumetric weight. It is only when the actual weight of the goods is higher than the volumetric weight that the fees would be calculated on the actual weight.
I see that although your parcel was quite light, the actual size (volumetric weight) was higher so the courier fees were calculated on the volumetric weight rather than the actual weight.
Also due to you being based in Jersey, there are limited courier options to your country, so DHL is our only option at the moment and DHL only support an Express service from the EU and do not offer a budget service.
Please be assured that we work closely with our couriers to ensure that our customers receive the best deal possible however please also keep in mind that the fees paid include our full service and not just the transit costs. These include offering your forward2me addresses to receive the deliveries, we accept, process, store your parcels and arrange the dispatch of your goods within this price including all export paperwork required for shipping.
I hope that you will consider using our service again in the future, we offer a 30 day free storage period so many customer take advantage of this option and purchase from a number of retailers then combine the packages into one shipment at the end of the 30 day period.
Please feel free to contact us at any time if you require clarity on the cost of shipping your items.
Kind Regards,
Tracy
Many thanks for your feedback.
I'm pleased to hear that you are happy with the support that forward2me gave you however the cost of shipping was too high for you.
Couriers calculate the cost of shipping on the amount of space the shipment takes up in transit, this is called the volumetric weight. It is only when the actual weight of the goods is higher than the volumetric weight that the fees would be calculated on the actual weight.
I see that although your parcel was quite light, the actual size (volumetric weight) was higher so the courier fees were calculated on the volumetric weight rather than the actual weight.
Also due to you being based in Jersey, there are limited courier options to your country, so DHL is our only option at the moment and DHL only support an Express service from the EU and do not offer a budget service.
Please be assured that we work closely with our couriers to ensure that our customers receive the best deal possible however please also keep in mind that the fees paid include our full service and not just the transit costs. These include offering your forward2me addresses to receive the deliveries, we accept, process, store your parcels and arrange the dispatch of your goods within this price including all export paperwork required for shipping.
I hope that you will consider using our service again in the future, we offer a 30 day free storage period so many customer take advantage of this option and purchase from a number of retailers then combine the packages into one shipment at the end of the 30 day period.
Please feel free to contact us at any time if you require clarity on the cost of shipping your items.
Kind Regards,
Tracy
YU KATAGAWA
05 October 2021
DHL Express Worldwide
YK
対応がスピーディで良かったです。
Verified Customer
04 October 2021
FedEx International Economy
VC
Overall I was satisfied because I was able to get my package delivered. However, but for the support of one of your agents, the process to get the delivery completed was not handled efficiently at all. All the other agents that I dealt with were not very helpful or empathetic to help me with a solution. I was unaware that you were not able to handle the specific items that I was trying to get shipped. But after making arrangements with my regular import logistics company, your team kept telling me that they don't deal with 3rd party couriers. I don't understand the reasons for that, but your team was making it difficult for me to resolve the situation, especially because I live in Canada and there were travel restrictions for me to leave and get the package myself.
In the end, Chris on your team was the person that went the extra mile and helped get my delivery out the door and shipped to me, by my own courier.
In the end, I was finally satisfied, but Chris should be commended on his outstanding assistance and I thank him specifically for his great customer service.
In the end, Chris on your team was the person that went the extra mile and helped get my delivery out the door and shipped to me, by my own courier.
In the end, I was finally satisfied, but Chris should be commended on his outstanding assistance and I thank him specifically for his great customer service.
Verified Customer
04 October 2021
FedEx International Economy
VC
Extremely slow packing. It took more than tow weeks to finish packing a shipment.
Hi,
Many thanks for your feedback.
I'm sorry to hear that your combine and repack request took longer than expected to complete, we had a temporary issue which was due to covid impacting on our staffing levels for a couple of weeks.
I know that this must have been very frustrating for you however we are now back to normal staffing levels and we aim to complete these kind of requests within one business day.
I hope this will not deter you from using our service again in the future and I will contact you directly to see how we can resolve this situation so you will have the confidence to use our services again.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that your combine and repack request took longer than expected to complete, we had a temporary issue which was due to covid impacting on our staffing levels for a couple of weeks.
I know that this must have been very frustrating for you however we are now back to normal staffing levels and we aim to complete these kind of requests within one business day.
I hope this will not deter you from using our service again in the future and I will contact you directly to see how we can resolve this situation so you will have the confidence to use our services again.
Kind regards,
Tracy.
thom gerritsen
04 October 2021
DHL Economy Select
TG
De helpdesk is zeer professioneel.
Reageren direct en vakkundig.
Zij zorgen dat ontvangen en doorsturen snel en efficient verllopt.
Reageren direct en vakkundig.
Zij zorgen dat ontvangen en doorsturen snel en efficient verllopt.
Verified Customer
04 October 2021
DHL Express Worldwide
VC
Always quick and efficient!
Jim Belcher
03 October 2021
DHL Express Worldwide
JB
An easier process than I expected. Whole team worked with me to ensure success... thumbs up!
Verified Customer
03 October 2021
DHL Express Worldwide
VC
First time using them, when I needed support it was provided quickly. Package arrived quickly and safely.
Verified Customer
03 October 2021
DHL Express Worldwide
VC
Their customer service is very helpful and efficient. The overall.cost seems expensive but the service is reliable and hassle free so, if you are prepared are ok with the cost, then this is a great choice
Verified Customer
03 October 2021
DHL Express Worldwide
VC
Quick and safely
Lori Tucker
02 October 2021
DHL Express Worldwide
LT
Service just as advertised! Website wa