Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
01 December 2021
DHL Express Worldwide
VC
Very reliable. Already used it 3 times to ship to US. Easy to use and self serve website. Definitely recommend.
GIULIANO LO LO IACONO
30 November 2021
DHL Express Worldwide
GLL
EXCELLENT CUSTOMER SERVICE
Verified Customer
30 November 2021
FedEx International Economy
VC
I recommend it
Martina Griller
30 November 2021
DHL Express Worldwide
MG
They were very helpful and responsive when it looked like one of 5 books was missing from my order. They went and checked with the warehouse and remedied the mistake right away. Packing and dispatching worked seemlessly; I received everything in good condition. I can definitely recommend this company and plan to make use of their service again in the future.
Verified Customer
30 November 2021
DHL Express Worldwide
VC
At first I wasn't sure if this service was trustworthy but I still decided to take the risk. And it was the best decision I made! Very smooth process and item came very well packed. Will definitely use forward2me again :)
Christopher Whiteman
30 November 2021
DHL Express Worldwide
CW
Easy/fast/great service! Received item promptly.
Verified Customer
30 November 2021
DHL Express Worldwide
VC
Highly recommended
Verified Customer
30 November 2021
DHL Express Worldwide
VC
Quick delivery and excellent repacking when needed.
yuji tanabe
30 November 2021
DHL Express Worldwide
YT
すぐ発送してくれるので、このサービスはとても便利です。
MS
29 November 2021
DHL Economy Select
M
Fast delivery, excellent communication, nice and custom oriented personnel. Thank you Kat, Hayley and warehouse team.
Verified Customer
29 November 2021
DHL Express Worldwide
VC
I am very happy with their service. They are very quick to send out notifications and parcels. Thank you!
Randy Krotowski
28 November 2021
UPS Economy
RK
The forwarding service is great for products you can't get here in the U.S. Easy to use and lots of shipping options.
Rasheed Moathna
28 November 2021
DHL Express Worldwide
RM
My experience was bad, the shipping price is very high, I did not have a repackage, only DHL is available! I had to pay for the shipment to reach me, I will not repeat dealing with you again and I will not advise anyone about you, I commend the communication service is the best.
Verified Customer
28 November 2021
DHL Express Worldwide
VC
Great communication quickly shipped
Verified Customer
28 November 2021
DHL Express Worldwide
VC
The service was quick delivery no problems w customs within a week package was delivered. Thanks
Sebastián Castillo
28 November 2021
FedEx International Economy
SC
Very well structured and easy to use. Also, Simon packaged my last items, he did an amazing job, give him a raise.
Verified Customer
28 November 2021
UPS Express Saver
VC
Good .
Thanks
Thanks
Ivan Antonov
27 November 2021
DHL Express Worldwide
IA
A bit difficult to understand how to pay for the delivery but apart from that everything is great
Vitali Ivanov
27 November 2021
DHL Express Worldwide
VI
Ordered a smartphone from Germany to Finland. The phone was ready for dispatch the next day after it was received at forward2me.
Verified Customer
27 November 2021
DHL Express Worldwide
VC
メールで状況を伝えてくれるのが非常に助かります。発送までの時間も早く、荷物のステータスも分かりやすいので安心感があります。
直接自分が現地で荷物を確認する訳ではないので最初は不安感がありますが、これなら信頼を置いてサービスを利用することができます。
直接自分が現地で荷物を確認する訳ではないので最初は不安感がありますが、これなら信頼を置いてサービスを利用することができます。
Verified Customer
27 November 2021
DHL Express Worldwide
VC
Ryan and whoever it was that was helping me with my recent shipments of 2 bottles of Scotch Whisky, you guys were great from start to finish!!! My 2 bottles were dispatched in a timely fashion, well packaged, still had all of the original display boxes and protective packaging and there wasn't a single atom out of place let alone a scratch. Thanks for organising everything, it is greatly appreciated!!!
Verified Customer
27 November 2021
DHL Express Worldwide
VC
Awesome service. Very straightforward and easy to use.
Marco Secchi
26 November 2021
TNT Economy Express
MS
The service was super good to be honest, only 4 stars because there was a mistake.... The value of the good that was written at your end included (wrongly) the cost of the shipping that was the same as the value of the goods so I had to pay Customs and services. If you had written correctly only the value of the goods would have been free!! Other than that great service and super fast
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service we offer although there was an issue with the declaration of the shipping costs when you shipped your goods.
Generally customs duties and taxes are calculated on both the value of the goods and the cost of shipping on import, for this reason we add these fees to the commercial invoice as default. forward2me offer very competitive shipping rates and have found that in the past if the shipping charges are not declared on the commercial invoices customers can be charged a higher estimated rate by customs.
However if you feel that the shipping costs should not be included on the commercial invoice you do have the option to remove these fees via your account. I will ask one of our Customer Experience team to contact you via email to confirm this process to ensure we have this right for you going forward.
I hope this helps and if there is anything else we can help you with please feel free to contact our Customer Experience team at any time.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service we offer although there was an issue with the declaration of the shipping costs when you shipped your goods.
Generally customs duties and taxes are calculated on both the value of the goods and the cost of shipping on import, for this reason we add these fees to the commercial invoice as default. forward2me offer very competitive shipping rates and have found that in the past if the shipping charges are not declared on the commercial invoices customers can be charged a higher estimated rate by customs.
However if you feel that the shipping costs should not be included on the commercial invoice you do have the option to remove these fees via your account. I will ask one of our Customer Experience team to contact you via email to confirm this process to ensure we have this right for you going forward.
I hope this helps and if there is anything else we can help you with please feel free to contact our Customer Experience team at any time.
Kind regards,
Tracy.
Judith Hoareau
26 November 2021
FedEx International Economy
JH
very good :)
Fredrik Strandin
26 November 2021
TNT Economy Express
FS
Inget krångel. Varan kom i rätt tid.
Hi,
Many thanks for your feedback, I'm pleased that all went well with the shipment.
Kind regards,
Tracy.
Many thanks for your feedback, I'm pleased that all went well with the shipment.
Kind regards,
Tracy.
Verified Customer
26 November 2021
DHL Express Worldwide
VC
I was supposed to receive my package on Monday July 26th. I ended up receiving my package on Tuesday, November 16th. There was a customs delay when it got the U.S. and I was never able to get ahold of ANYONE who could help me. I called everyone from DHL to the FDA and even emailed Forward2Me directly. I gave up finally and accepted the fact that I basically threw away $197. This was package contained formula that my son NEEDED. I filled out the prior notice forms so I have no idea what happened. But not very happy with the outcome and the fact that. I received the package and no longer need it.
Hi,
Many thanks for your feedback, this is very important to us.
I'm sorry to hear that there has been an issue with the delivery of your shipment, I see that you did contact us at the time of shipping however the shipment was held by the United States Department of Agricultural at that time.
Unfortunately when the authorities hold a parcel for inspection this can take some time for them to release the goods for delivery however four months seems a very long time and we should have investigated this further for you.
I therefore apologise that we have not given you the expected level of support and will contact you directly by email to see how we can rectify this for you.
Kind regards,
Tracy.
Many thanks for your feedback, this is very important to us.
I'm sorry to hear that there has been an issue with the delivery of your shipment, I see that you did contact us at the time of shipping however the shipment was held by the United States Department of Agricultural at that time.
Unfortunately when the authorities hold a parcel for inspection this can take some time for them to release the goods for delivery however four months seems a very long time and we should have investigated this further for you.
I therefore apologise that we have not given you the expected level of support and will contact you directly by email to see how we can rectify this for you.
Kind regards,
Tracy.
Martina Copot
26 November 2021
DHL Express Worldwide
MC
Fast and efficient service
laura M
25 November 2021
DHL Express Worldwide
LM
I had created an issue with a purchase and forward2me helped me through it to get me my purchase. That's Unbelievable customer service in my opinion! Never had such a customer service experience who help me through a problem I created! I have total faith in their service!
Roberto Panighello
25 November 2021
DHL Economy Select
RP
Simply excellent
Verified Customer
25 November 2021
DHL Express Worldwide
VC
Everything has been perfect
Verified Customer
25 November 2021
DHL Express Worldwide
VC
Excellent and fast delivery! It was well packed and products were in great shape, nothing was damaged. Simon was the one who prepared my package and he did a great job. Thank you.
Verified Customer
25 November 2021
DHL Express Worldwide
VC
Such great service and super fast delivery! I’m impressed beyond words! :D
Clayton
25 November 2021
DHL Express Worldwide
C
Once again EXCELLENT service from forward2me!
DAISUKE KOBAYASHI
25 November 2021
FedEx International Economy
DK
The speed of response is excellent.
Serdar Aytaç
25 November 2021
DHL Express Worldwide
SA
Fast, reliable and quality service. The staff is very polite and helpful. The way they treat their customers and do their job is very professional. Overall, I'm very much pleased. Thanks a lot!
CLAYTON MARSHALL
25 November 2021
DHL Express Worldwide
CM
thank you for the fast and helpful service
Kev
25 November 2021
DHL Express Worldwide
K
Simple service with a very helpful customer support. First time using reshipping from Japan and this team nailed it. Will continue to use their service!
James Telemaque
24 November 2021
FedEx International Priority
JT
The service is really good I appreciate it a lot. I would continue using the service.
Keep up the good service forward2me team.
Keep up the good service forward2me team.
Ted S
24 November 2021
DHL Express Worldwide
TS
Super smooth and quick delivery.
Verified Customer
24 November 2021
FedEx International Priority
VC
Fast and easy
Verified Customer
24 November 2021
FedEx International Economy
VC
Quick delivery and careful packing much appreciated
Verified Customer
24 November 2021
FedEx International Priority
VC
Had a positive experience using this shipping service. Bought a motorcycle accessory that I could not find US. Ended up finding a dealer in Italy that had one in stock and in 14 days it was at my door. Great service.
Verified Customer
23 November 2021
DHL Express Worldwide
VC
Föredömlig tjänst som fungerar utmärkt och bra service. Aber jag hade var när jag skulle välja att skicka flera paket. Det vart för enkelt att ett paket kryssades av för sändning. Men det åtgärdades genom en utomordentlig service.
Verified Customer
23 November 2021
FedEx Connect
VC
I got my package safely. They took extra precaution by wrapping up the box. It did take longer than expected, maybe because it was the weekends
Paul Jones
23 November 2021
DHL Express Worldwide
PJ
Excellent service. Shipping prices are steep for single items (e.g., around £50 to send a blazer from the UK to the US). Maybe bundling items works out cheaper, I don't know—I haven't tried yet. I'd like to see some cheaper options for single items, nevertheless.
Wouter Louw
22 November 2021
DHL Express Worldwide
WL
Fast and reliable. Repacking and combining of multiple parcels always correct and well packed. Any issue with parcels always professionally resolved. Highly recommended!
Steven
22 November 2021
DHL Express Worldwide
S
Purchased a new mobile phone in Germany that wasn't available in the Netherlands. Had it delivered to Forward2Me and they sent it to me. The whole process was smooth, fast and reliable - had the phone within a few days after purchase, and I could track it all the way.
Zina Ellidou
22 November 2021
DHL Express Worldwide
ZE
Fast service, promt responcce time, polite employees, reccommend using this service.
Verified Customer
21 November 2021
DHL Express Worldwide
VC
My package came quickly and everything was simple to do
Verified Customer
21 November 2021
DHL Economy Select
VC
Would do it again ;-) !