Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
21 November 2021
DHL Express Worldwide
VC
Very fast processing and shipping. Thanks.
Verified Customer
21 November 2021
DHL Express Worldwide
VC
Excellent service. Easy to use and efficient. Very reasonable prices.
Liet Kynes
20 November 2021
DHL Express Worldwide
LK
Very fast, easy, efficient, the online system is fantastic. Each step is quite expensive, would prefer more warning of these charges at the outset. i.e. why does something have to be 'repackaged' if it already arrives in one box?
Eric McLean
20 November 2021
TNT Economy Express
EM
Always a great service from these guys. Pity that Brexit screwed everything.
I wish we could use them more.
I wish we could use them more.
Verified Customer
20 November 2021
DHL Economy Select
VC
Assistenza clienti rapida e puntuale
Karine Jans
20 November 2021
DHL Economy Select
KJ
Awesome deal!
Robert Schwarz
20 November 2021
DHL Economy Select
RS
fast & perfect-Thank You
Verified Customer
20 November 2021
DHL Express Worldwide
VC
Great service fast and reliable will definitely continue to use in the future
Lisette Akesson
20 November 2021
UPS Express Saver
LA
Man håller vad man lovar!
Joel Simeon Hyyppä
20 November 2021
DHL Express Worldwide
JSH
Works fast and reliably. Probably faster than normal abroad shipping from webshops.
June
20 November 2021
FedEx International Economy
J
I chose their combined shipping and paid the price for that, however all 5 advent calendars arrived SEPARETELY and damaged the boxes. One of the advent calendar was even opened. This is not the fault of FedEx as the outer thin plastic bag was intact. So shocked... I took the photos and am considering filing this case at Resolver.
Verified Customer
20 November 2021
DHL Express Worldwide
VC
Easy and fast
Verified Customer
20 November 2021
DHL Express Worldwide
VC
Servizio usato per un pacco dalla Germania, tutto perfetto in tempi rapidi ma soprattutto con un servizio clienti che risponde velocemente a qualsiasi domanda e dubbio
Dimitris I
20 November 2021
DHL Express Worldwide
DI
Great and legit service. They received my package in their wearhouse in Germany and within 2 hours it was ready to be shipped. Definitely I will use this service again! I recommend forward2me to anyone who needs fast and reliable forwarding services.
Peter Greagg
20 November 2021
DHL Express Worldwide
PG
The shipment was sent on the day they received it
Verified Customer
20 November 2021
FedEx International Priority
VC
Accept my goods , store them and combine them with other shipment
then reship . all in a short period of time
then reship . all in a short period of time
Verified Customer
20 November 2021
UPS Express Saver
VC
Great service, fast delivery
Verified Customer
20 November 2021
DPD Classic
VC
Perfect! Speedy shipping, reasonable costs, I will use the service again without a doubt
Verified Customer
20 November 2021
FedEx International Priority
VC
Shipping pas processed overnight and on the weekends.
Amazing stuff.
Amazing stuff.
Verified Customer
20 November 2021
DHL Express Worldwide
VC
Goods were well packaged in the original packaging. Responsive to email inquiries.
Eli Khanam
19 November 2021
DHL Express Worldwide
EK
Help me change my profile details more easily.
Verified Customer
19 November 2021
DHL Economy Select
VC
Excelente servicio. El paquete llegó rápido y en perfectas condiciones.
Anda Turcila
19 November 2021
UPS Standard Single
AT
⭐️⭐️⭐️⭐️⭐️
Verified Customer
18 November 2021
DHL Express Worldwide
VC
The service is very good. I have some demage issues after receiving, they still provided the good service for communiting with carrier, very responsible. I trust forward2me and will continue to use their service.
Verified Customer
18 November 2021
DHL Economy Select
VC
I had one item forwarded from Germany, and the item was handled and delivered properly - in just a few days.
Verified Customer
18 November 2021
DHL Express Worldwide
VC
great service
Verified Customer
18 November 2021
FedEx Connect
VC
Easy to use forwarding service that quickly alerts you when freight is available and quickly dispatches out of the facility to move with the importing carrier you select.
Verified Customer
17 November 2021
FedEx International Economy
VC
Thank you Aimee and Anna. They quickly solved a problem I was facing with shipping. Looking forward to deal with you again.
Michael Fry
17 November 2021
DHL Express Worldwide
MF
Does exactly what they say it does. Would definitely use this service again.
M.J.M. van Rooij
17 November 2021
UPS Standard Single
MVR
Impeccable service ! Nice we can shop and order from the UK without a hassle. It was fast and all went fine. Definitely recommended !
Rui Costa
17 November 2021
DHL Express Worldwide
RC
Rapido e eficaz. Pela terceira vez consegui comprar o meu telemovel com a Vossa ajuda.
Laurent Vel
17 November 2021
FedEx International Economy
LV
Too expensive.
Hi,
Many thanks for your feedback, this is very important to us.
I'm sorry that you have found using our services expensive, shipping costs are based on the amount of space the shipment takes up ( this is called the volumetric weight). The shipping costs would only be calculated on the actual weight if this exceeds the volumetric weight.
The cost of shipping also includes our services, the use of the address, the acceptance, processing, storing and dispatch of your goods when you are ready for shipping.
forward2me are continually working with our couriers to obtain the best price possible for shipping and hope to have more budget offerings as soon as possible.
Kind regards,
Tracy.
Many thanks for your feedback, this is very important to us.
I'm sorry that you have found using our services expensive, shipping costs are based on the amount of space the shipment takes up ( this is called the volumetric weight). The shipping costs would only be calculated on the actual weight if this exceeds the volumetric weight.
The cost of shipping also includes our services, the use of the address, the acceptance, processing, storing and dispatch of your goods when you are ready for shipping.
forward2me are continually working with our couriers to obtain the best price possible for shipping and hope to have more budget offerings as soon as possible.
Kind regards,
Tracy.
Verified Customer
17 November 2021
UPS Standard Single
VC
Great service, I got the clothing I wanted that was sold out in EU but still available in UK. As a first time customer, my question was answered promptly. Within a few hours from arriving at the warehouse, my package was already forwarded and on its way for me. Highly recommended.
ENRICO BARALDI
17 November 2021
DHL Express Worldwide
EB
Veri good!!
Adrián Fero
17 November 2021
DHL Express Worldwide
AF
Super easy to use, fast, several carrier options, clear information all the time about the status of the package... In summary, great company!!
Leah Long
17 November 2021
DHL Express Worldwide
LL
So pleased with this service! Great communication, fast and reliable!
Ivan Diaz-molina
17 November 2021
FedEx International Economy
ID
it took two months to get to me, first time...
Hi,
Many thanks for your feedback.
I'm sorry to hear that it took so long for your shipment to be delivered, I have checked the tracking and can see that your shipment encountered some FedEx Operational delays initially and then there was an issue with the clearance of your goods once the shipment arrived in Chile.
I do sincerely apologise for the delay this caused you and agree this is far too long for a parcel to be received. I will ask one of the Customer Experience Team to contact FedEx to see if they will offer any compensation for the delay you have experienced however since it is 2 weeks since the final delivery has it may now be too late to submit a claim for compensation.
I have checked our emails and can't see that you brought this to our attention before you submitted this review, please always contact our Customer Experience team as soon as you encounter an issue either with a shipment and our team can contact the courier immediately providing you with full support until your shipment has been delivered.
I hope this helps re-assure you going forward and that this won't deter you from using our services again in the future.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that it took so long for your shipment to be delivered, I have checked the tracking and can see that your shipment encountered some FedEx Operational delays initially and then there was an issue with the clearance of your goods once the shipment arrived in Chile.
I do sincerely apologise for the delay this caused you and agree this is far too long for a parcel to be received. I will ask one of the Customer Experience Team to contact FedEx to see if they will offer any compensation for the delay you have experienced however since it is 2 weeks since the final delivery has it may now be too late to submit a claim for compensation.
I have checked our emails and can't see that you brought this to our attention before you submitted this review, please always contact our Customer Experience team as soon as you encounter an issue either with a shipment and our team can contact the courier immediately providing you with full support until your shipment has been delivered.
I hope this helps re-assure you going forward and that this won't deter you from using our services again in the future.
Kind regards,
Tracy.
sadik
16 November 2021
FedEx International Economy
S
Put parcel in new box for me without extra charge fast efficient and generous,
i receives my parcel very quick and drivers are friendly.
Thank you
i receives my parcel very quick and drivers are friendly.
Thank you
Ari Kantomaa
16 November 2021
DHL Express Worldwide
AK
Great service. Got quick answers to my queries and product came to me rather quickly.
Nadia Alshatti
16 November 2021
DHL Express Worldwide
NA
excellent i like
Luke Curd
16 November 2021
FedEx International Priority
LC
Rediculously expensive!! I was charged over $400 to ship one small box from the UK to Australia. I was charged more then my chosen shipping method quoted price. I was also charged to repack my items into one box. The size of the box i received that my items were repackaged into, was double the size of a shoebox to give you an idea.
The items were packaged well, but its an absolute shame about the price, as i wont be using the service again because of that reason!! So my advice, unless your rich, or dont care about the cost of things, maybe give it some thought regarding alternatives.
The items were packaged well, but its an absolute shame about the price, as i wont be using the service again because of that reason!! So my advice, unless your rich, or dont care about the cost of things, maybe give it some thought regarding alternatives.
Hi,
Many thanks for your feedback however I'm sorry to hear that you are unhappy with the cost of using our service. I have checked the price paid for shipping your goods which included the Goods and Service tax on the value of your goods which is passed back to the Australian government and the total amount paid was £134.06 which converts to approximately $245 AUS not $400 so I'm unsure where this figure has come from.
Shipping prices are based on the amount of space the shipment takes up in transit, this is called the volumetric weight. The shipping costs are only calculated on the actual weight if this is higher than the volumetric weight.
When your goods arrived in three separate packages we recommended that we repacked them into one box, being ceramics, this was much safer and on completion of the repack this actually reduced the overall packaging of your goods. I have checked our pricing and this actually saved £33.19 overall from the original shipping price quoted.
The price paid for shipping also includes the use of our address, the acceptance, processing, storing of your parcels until shipping and providing all the relevant paperwork for export from the UK. This includes the collection of Goods and Services tax on the UK to ensure that your shipments are cleared through customs much more quickly than if these fees were collected at the border.
We feel that we offer a very good value for money service and I hope that you will consider using our service again in the future.
Please feel free to contact our Customer Experience Team at any time if you have any other questions.
Kind regards,
Tracy.
Many thanks for your feedback however I'm sorry to hear that you are unhappy with the cost of using our service. I have checked the price paid for shipping your goods which included the Goods and Service tax on the value of your goods which is passed back to the Australian government and the total amount paid was £134.06 which converts to approximately $245 AUS not $400 so I'm unsure where this figure has come from.
Shipping prices are based on the amount of space the shipment takes up in transit, this is called the volumetric weight. The shipping costs are only calculated on the actual weight if this is higher than the volumetric weight.
When your goods arrived in three separate packages we recommended that we repacked them into one box, being ceramics, this was much safer and on completion of the repack this actually reduced the overall packaging of your goods. I have checked our pricing and this actually saved £33.19 overall from the original shipping price quoted.
The price paid for shipping also includes the use of our address, the acceptance, processing, storing of your parcels until shipping and providing all the relevant paperwork for export from the UK. This includes the collection of Goods and Services tax on the UK to ensure that your shipments are cleared through customs much more quickly than if these fees were collected at the border.
We feel that we offer a very good value for money service and I hope that you will consider using our service again in the future.
Please feel free to contact our Customer Experience Team at any time if you have any other questions.
Kind regards,
Tracy.
Maiky Lin
16 November 2021
DHL Express Worldwide
ML
Customer support was quick in answering the questions I had. They also helped me with the shipping progress with clear details. The multipiece service is great and saved a lot of shipping costs.
Verified Customer
16 November 2021
UPS Express Saver
VC
Great service. Box packed securely. Quick shipping!
Audur Johannesdottir
15 November 2021
TNT Economy Express
AJ
Excellent !
Daniel Brochs
15 November 2021
DHL Economy Select
DB
Very quick answers and good support
Verified Customer
15 November 2021
FedEx International Priority
VC
thank you！
Verified Customer
15 November 2021
DHL Express Worldwide
VC
Packing and shipping are quick and wonderful.
Verified Customer
14 November 2021
DHL Express Worldwide
VC
Really good, prompt service. Excellent prices
Verified Customer
13 November 2021
DHL Express Worldwide
VC
免税を受けたかったのでGuernsey Island宛に発送依頼しましたが、どうやら免税できなかったようです。後日免税額が返金されるならこの評価を変更しますが、残念です。(発送や通知など)免税以外のサービスについてはかなり満足です。他の顧客はどのように免税しているのでしょうか。教えていただければ幸いです。英語でもOKです。
Verified Customer
13 November 2021
DHL Express Worldwide
VC
Easy to use, flexible and very reliable service.