Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Roberto Sá
09 December 2021
DHL Express Worldwide
RS
top service!
Verified Customer
09 December 2021
DHL Express Worldwide
VC
I was really happy with my shipment and was able to get response very quick whenever I had questions about the status of the package.
Keiichi Kato
09 December 2021
DHL Express Worldwide
KK
素早いサービスで満足しています。
Shih Luki
09 December 2021
DHL Express Worldwide
SL
包裝良好堅固，商品無損的到了！
Verified Customer
09 December 2021
FedEx International Economy
VC
欧州の商品を買う時はいつも使っています。とても便利！
Jakub Frolec
09 December 2021
UPS Standard Single
JF
Quick and professional service, no hassle.
Francesca Bertolini
08 December 2021
DHL Express Worldwide
FB
Really intresting service
Verified Customer
08 December 2021
DHL Economy Select
VC
Service parfait. Cela fait 2 fois que je l’utilise et je n’ai jamais eu de problèmes jusqu’à maintenant
Verified Customer
08 December 2021
UPS Standard Single
VC
Good communication and fast shipping.
Verified Customer
08 December 2021
DHL Express Worldwide
VC
Anna was extremely friendly and accomodating. Not a bad thing to say.
Verified Customer
08 December 2021
DHL Express Worldwide
VC
Customer service was fine, but I had trouble with the tariffs. The invoice was sent to the warehouse address, and I didn't find out until almost a month later. I presume this is fairly common, so there should be a process in place where forward2me pays the tariffs and it is added to the bill.
Hi,
Many thanks for your feedback.
I see that the parcel you are referring has been shipped from France to our UK warehouse address. Since Brexit any parcels that are imported to the UK from a third country will incur vat charges and sometimes import fees depending on the commodity and the value of the goods.
Our UK address is mainly aimed at customers purchasing goods from within the UK however as a gesture we do accept parcels that are delivered outside of this area. For some delivery companies such as Royal Mail and Parcelforce we are notified before the parcel arrives however with the couriers, such as UPS and DHL they settle the fees upfront to enable the goods to be cleared straight away for the receiver and send the invoice later.
Some couriers can take some weeks to forward the invoices to your forward2me address, once they arrive we contact the customer for payment straight away so we can settle the fee with the courier. I'm sorry we have no control of how long the courier takes to forward the invoice unfortunately.
I'm not sure if you are aware that we do offer our customers an address in Germany, for shipments arriving from the EU it would be much more cost effective to use this address rather than the UK as both France and Germany are within the EU and the goods would not have required import clearance due to there being free trade between EU countries.
I hope this suggestion helps going forward however if you have any further questions please don't hesitate to get in touch with our Customer Experience team and they will be more than happy to assist you with your queries.
Kind regards,
Tracy
Many thanks for your feedback.
I see that the parcel you are referring has been shipped from France to our UK warehouse address. Since Brexit any parcels that are imported to the UK from a third country will incur vat charges and sometimes import fees depending on the commodity and the value of the goods.
Our UK address is mainly aimed at customers purchasing goods from within the UK however as a gesture we do accept parcels that are delivered outside of this area. For some delivery companies such as Royal Mail and Parcelforce we are notified before the parcel arrives however with the couriers, such as UPS and DHL they settle the fees upfront to enable the goods to be cleared straight away for the receiver and send the invoice later.
Some couriers can take some weeks to forward the invoices to your forward2me address, once they arrive we contact the customer for payment straight away so we can settle the fee with the courier. I'm sorry we have no control of how long the courier takes to forward the invoice unfortunately.
I'm not sure if you are aware that we do offer our customers an address in Germany, for shipments arriving from the EU it would be much more cost effective to use this address rather than the UK as both France and Germany are within the EU and the goods would not have required import clearance due to there being free trade between EU countries.
I hope this suggestion helps going forward however if you have any further questions please don't hesitate to get in touch with our Customer Experience team and they will be more than happy to assist you with your queries.
Kind regards,
Tracy
Verified Customer
08 December 2021
DHL Express Worldwide
VC
Very satisfied
Verified Customer
08 December 2021
DHL Express Worldwide
VC
Absolutely love this service. The whole team has been so helpful and my packages get to me so swiftly.
Verified Customer
07 December 2021
DHL Express Worldwide
VC
Recommended.
Items are well packed and are shipped quickly. Customer service is prompt and helpful. Deducted a star due to the price £2 per item for combining, which I think is excessive.
Items are well packed and are shipped quickly. Customer service is prompt and helpful. Deducted a star due to the price £2 per item for combining, which I think is excessive.
Verified Customer
07 December 2021
DHL Economy Select
VC
Comunicação rápida e clara; despacho rápido da encomenda; todo o tratamento do processo foi impecável.
Verified Customer
07 December 2021
DHL Express Worldwide
VC
Very happy about this service, since not everyone ship to Norway. Thank you!
Markus Fritzell
07 December 2021
DHL Express Worldwide
MF
Simple, fast and high quality service?
Verified Customer
07 December 2021
DHL Express Worldwide
VC
Not the first time I use Forward2Me and definitely won't be the last time either.
Tony S
07 December 2021
FedEx International Priority
TS
Fast, efficient service handling shipping for Amazon UK purchase to Australia saving over $200 on the cost quoted by retailer.
Faidhilah Hj Majit
07 December 2021
DHL Express Worldwide
FHM
Item delivered faster than expected, in great condition. The helpdesks attended to me promptly when needed. UK shopping from Brunei has been made wonderful with Forward2me.
Verified Customer
07 December 2021
DHL Express Worldwide
VC
Purchased a jacket from Harrods for my wife and used the Forward2me service for the first time. It was very quick and reliable. Thank you.
MHAMED LAKEHAL
06 December 2021
DHL Express Worldwide
ML
Steadfast and trustworthy, but not much shipping choices for shipments to Algeria. Minimum cost of shipping remains relatively high…very high!
Also wish that the free storage service period be extended beyond minimum of 30 days.
Thank you anyway for your good service.
Also wish that the free storage service period be extended beyond minimum of 30 days.
Thank you anyway for your good service.
David Risso
06 December 2021
DHL Express Worldwide
DR
we've been using this service for years at my work place and decided to try it for personal use and I cannot recommend them enough - very flexible options and super fast turnaround.
Verified Customer
06 December 2021
FedEx International Economy
VC
The parcel forwarding of alcoholic drinks is less straight forward… take much additional time for contacting customer representatives and waiting for checking and so. It will be better if the process can be made in the system directly
Hi,
Many thanks for your feedback, this is very important to us.
I do understand that it does take a little longer for alcohol packages to be shipped and that you need to contact our customer services to process this manually for you however due to regulations varying from country to country, we need to check if there are any special requirements for your country before going ahead with shipping.
Please accept my sincere apologies for the delays you incurred however this is to ensure that your goods can be shipped smoothly without any issue with customs clearance.
Kind regards,
Tracy.
Many thanks for your feedback, this is very important to us.
I do understand that it does take a little longer for alcohol packages to be shipped and that you need to contact our customer services to process this manually for you however due to regulations varying from country to country, we need to check if there are any special requirements for your country before going ahead with shipping.
Please accept my sincere apologies for the delays you incurred however this is to ensure that your goods can be shipped smoothly without any issue with customs clearance.
Kind regards,
Tracy.
Alessandro C.
05 December 2021
DHL Express Worldwide
AC
Consigliato, per eventuali futuri acquisti sicuramente mi affiderò ancora a loro.
HIROSHI YAMAGUCHI
05 December 2021
FedEx International Economy
HY
案内が早い、質問の回答が早い、送料が安い(但し20ポンド以下)
梱包が丁寧
梱包が丁寧
Verified Customer
05 December 2021
UPS Standard Single
VC
Really good and reliable
Verified Customer
05 December 2021
FedEx International Priority
VC
Very quick and easy transaction. Had 0 issues getting my product to the US.
arvian joseph
04 December 2021
DHL Economy Select
AJ
Flawless!!!!! My parcel arrived and went through all procedures and processes super fast. I was surprised at the cost. I’m happy. I’m glad I chose forward2me. From Europe to London in lightening fast time and cost effective. Thanks again
Verified Customer
04 December 2021
DHL Express Worldwide
VC
Great service. recommended..
Verified Customer
04 December 2021
DHL Economy Select
VC
Perfekt Service
Verified Customer
04 December 2021
DHL Express Worldwide
VC
Great, am satisfied
Verified Customer
04 December 2021
DHL Economy Select
VC
VERRY GOOD WOULD USE AGAIN
Verified Customer
04 December 2021
DHL Express Worldwide
VC
It is clean on the reviewing and sorting of items and packages, the handling is also really really fast, as a forwarding company, this is the quality that is crucial. I used multiple location addresses and send different values and types of items, all fine and well. Overall, an outstanding company.
M.S
04 December 2021
FedEx International Economy
M
システムがわかりやすくて、安心して利用することが出来ました。
Verified Customer
04 December 2021
DHL Express Worldwide
VC
Speed of delivery and active tracking were very nice, packaged well and overall a smooth transition.
David Hobbs
04 December 2021
DHL Economy Select
DH
A great service. Helped me to get two items from Germany easily. Great help when needed.
Ramic
03 December 2021
DHL Economy Select
R
Fantastic costumer support, I cannot overstate that. I received my package safe and sound within the expected time.
Verified Customer
03 December 2021
DHL Economy Select
VC
Schnelle Lieferung alles top
Verified Customer
03 December 2021
DHL Express Worldwide
VC
I had quite a journey with this company my first time out I ordered something that came in three packages, however I know how the delay is with customs etc. so I asked for all the packages to be gathered into one shipment they reiterated to me that it would, I asked three times to confirm they said they would because I knew they would get lost or delayed I even told them I was afraid and reassured me twice of this that it would be shipped into one package anyway… what I was afraid of happened they did not merge the packages together due to their own human error I received one within 2 days after shipping 2 of them ended up at the wrong address and DHL WAS AMAZING to find out what happened and helped me, I ended up getting my packages two weeks later and a refund from forwardtome for the shipping delay.. took about three weeks to get all my packages which were supposed to come within two days make sure that you merge your packages together and if applicable that you tell them to put a prior notice if you’re importing any consumables I received everything otherwise they did try to help me with finding out the issue and apologized for the mistake and the unconvinience they are honest and accepted their fault. I do recommend them because I rather have someone pay attention to me if issues arise
Verified Customer
03 December 2021
FedEx International Economy
VC
Great service when you live far
Verified Customer
03 December 2021
FedEx International Priority
VC
Great service! recommended to everyone.
Renee Condes
02 December 2021
FedEx International Priority
RC
One of my shipments was completely destroyed. It had Never happened and I always got my packages perfectly. This shipment almost every item was completely shattered and damaged. Which was devastating since they are rare collectibles
Hi,
Many thanks for your feedback, this is very important to us.
I'm sorry to hear that one of your packages has arrived damaged, I know this must be very disappointing for you however I have checked our emails and I don't see that you have reported this to our customer service team for us to investigate.
I will contact you directly via email to obtain the details so I can look at this further.
Kind regards,
Tracy.
Many thanks for your feedback, this is very important to us.
I'm sorry to hear that one of your packages has arrived damaged, I know this must be very disappointing for you however I have checked our emails and I don't see that you have reported this to our customer service team for us to investigate.
I will contact you directly via email to obtain the details so I can look at this further.
Kind regards,
Tracy.
Verified Customer
02 December 2021
FedEx International Economy
VC
My parcel came in a timely manner and shipping process was smooth. Great Service!!
Verified Customer
02 December 2021
DHL Express Worldwide
VC
The best experience I have had with forward to me, they fast in shipping although the customer service are excellent in responding and dealing with clients orders really love it ?
Verified Customer
02 December 2021
FedEx Connect
VC
Explanation of services. Excellent communication, packing, and handling of package, followed by forwarding. All required 2 weeks.
Disappointed that insurance was so expensive.
Disappointed that insurance was so expensive.
Hi,
Many thanks for your feedback, I'm pleased to hear that you are happy with our service.
Kind regards,
Tracy,
Many thanks for your feedback, I'm pleased to hear that you are happy with our service.
Kind regards,
Tracy,
Michael Zammit Zammit
01 December 2021
DHL Express Worldwide
MZZ
I am extremely satisfied and when I have any queries they are always answered almost immediately by email. A little disappointed by brexit.
Chris Moore
01 December 2021
DHL Express Worldwide
CM
You are the best and the most I love about your site is the fastness in delivering my package, it arrived the same time you said you will deliver. I also love the Bitcoin payment too it helped me so much in paying for my package it is not everyone that has other method of payment. Thanks so much forward2me
Sasha Murphy
01 December 2021
FedEx International Priority
SM
Always great service from Forward2me. Response time from them receiving parcels to sending it on is so fast, delivery time is excellent and costs are great.
Eric Latour
01 December 2021
DHL Express Worldwide
EL
They were quick to ship the package and have Excellent customer service.