Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Miguel Angel Bueno Carrasco
13 January 2022
DHL Economy Select
MAB
Fast and reliable service
Jordan F
13 January 2022
FedEx International Priority
JF
It was my first time working with F2m but definitely not last time!
Also that they give you the choice witch service (Package delivery) you wana use is very nice!
Also that they give you the choice witch service (Package delivery) you wana use is very nice!
Verified Customer
13 January 2022
FedEx International Economy
VC
Goods arrived bed in a timely manner. Easy interface.
Rozie Md Zaki
13 January 2022
FedEx International Economy
RMZ
Great service, reliable and very fast!
abeer algamili
13 January 2022
DHL Express Worldwide
AA
it was great
M Scott
12 January 2022
DHL Express Worldwide
MS
I have been so impressed with Forward2Me, as they have delivered on all their promises, quite literally. When dealing with companies, especially from an international perspective, communication is key. With Forward2Me, when I emailed a question on numerous occasions, I not only got sent a confirmation of the receipt of the email with the name of the person who will be dealing with it, but I then received the answer within 24 hours. This level of service completely puts one’s mind at rest and to enhance upon this positive experience, the website is easy to use and the processing of the parcels was flawless. I would recommend Forward2Me to anyone without reservation.
Antonio Jorge
12 January 2022
UPS Standard Single
AJ
All went as expected, verry pleased!
Tony Prince
12 January 2022
FedEx International Economy
TP
Always fast and good communication but very expensive. However you only get what you pay for these days.
Robert Osman
12 January 2022
FedEx International Economy
RO
Great stuff!
Satoru SHiNaTO
12 January 2022
DHL Express Worldwide
SS
Good Job!!
Verified Customer
12 January 2022
FedEx International Priority
VC
i've had two pairs of shoes shipped on two separate occasions. Each time it went off without a hitch.
Verified Customer
12 January 2022
DHL Express Worldwide
VC
Top service.
Verified Customer
11 January 2022
DHL Express Worldwide
VC
Quick and easy
Verified Customer
11 January 2022
FedEx International Priority
VC
First time using a forwarding service and I was really unaware of how the process worked. Forward2me handled everything and the transaction went off flawlessly. Thank you!
Daniel B.
11 January 2022
DPD Classic
DB
Kontakt mit dem Kundenservice verlief mehrere Male schnell und problemlos. Mein Paket aus England wurde innerhalb weniger Tage geliefert (mit Check am deutschen Zoll ca. eine Woche). Preislich top. Die Bezahlung lief problemlos.
Hatte am Anfang etwas Bedenken solch einen Service zu nutzen und muss gestehen, dass ich bis zum Eintreffen des Pakets noch etwas am bibbern war. Aber im Endeffekt: super easy, vergleichsweise günstig und mega Service!
Sollte ich noch einmal was aus England brauchen würde ich forward2me ein weiteres Mal nutzen. :)
Hatte am Anfang etwas Bedenken solch einen Service zu nutzen und muss gestehen, dass ich bis zum Eintreffen des Pakets noch etwas am bibbern war. Aber im Endeffekt: super easy, vergleichsweise günstig und mega Service!
Sollte ich noch einmal was aus England brauchen würde ich forward2me ein weiteres Mal nutzen. :)
Svana Gudlaugsdottir
11 January 2022
TNT Economy Express
SG
Very fast and good service
Birgitta Rosmundsdottir
11 January 2022
DHL Express Worldwide
BR
You did everything very well.
Thank you ??
Thank you ??
Svitlana Kamermans
11 January 2022
DHL Express Worldwide
SK
Happy with everything
Wan Leen Eng
11 January 2022
UPS Express Saver
WLE
Very good customer service. Resolved my problem on the same day. Fast Shipping and well packaged
Verified Customer
11 January 2022
DHL Express Worldwide
VC
Prompt notification that item was available for shipment, shipping options clearly explained, speedy delivery. Excellent service!
Sylvie Ramarokoto
11 January 2022
DPD Classic
SR
Service rapide et professionnel. Je recommande pour ceux qui veulent acheter des produits au Royaume Uni. C’est vraiment pratique et magique.
Henning
11 January 2022
DHL Economy Select
H
Good and fast service ??? I’ll use forward2me again any day
Zach Virgo
11 January 2022
FedEx International Priority
ZV
Very fast and no problems at all. Awesome love it!
Verified Customer
10 January 2022
DHL Economy Select
VC
Mixed experience, I ordered twice using forward2me's services. One package they sent me to home in France has arrived without problem, rapidly and safe.
The other didn't arrive, it came to France, was blocked at the customs and returned to the UK. The cause was that the product in the package seems to be forbidden in the delivery service, but forward2me didnt tell that to me, so for the moment I waste money on that,for the product I bought and the service I paid (expensively)
Anyway, Customer service is very good and responsive
The other didn't arrive, it came to France, was blocked at the customs and returned to the UK. The cause was that the product in the package seems to be forbidden in the delivery service, but forward2me didnt tell that to me, so for the moment I waste money on that,for the product I bought and the service I paid (expensively)
Anyway, Customer service is very good and responsive
Hi there,
Many thanks for your feedback.
I am sorry to hear you have mixed experiences for our services.
I have been looking into the details for your second shipment and I can see that this refers to the 2 bottles of wine you required to ship to your address in France back in December 2021.
I do feel we handled your alcohol shipment queries correctly based on the import information we had been provided by the couriers in relation to alcohol imports into France from UK. I understand the import guidelines, for alcohol to France, was not shared with you originally before the package was shipped, however, as per the import guidelines, our team were confident that there would not be any repercussions for your alcohol shipment to France because the contents of your shipment was as per the import guidelines. However it is possible the import guidelines stated by the couriers, for alcohol to France has been misinterpreted for your alcohol goods and we sincerely apologize for this error and for any further delays or inconveninece this issue may have caused you.
I believe one of my customer service agents is closely monitoring the return for your alcohol shipment and they will be in touch with you very soon to assist you further and discuss the next steps for your alcohol items in more detail.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear you have mixed experiences for our services.
I have been looking into the details for your second shipment and I can see that this refers to the 2 bottles of wine you required to ship to your address in France back in December 2021.
I do feel we handled your alcohol shipment queries correctly based on the import information we had been provided by the couriers in relation to alcohol imports into France from UK. I understand the import guidelines, for alcohol to France, was not shared with you originally before the package was shipped, however, as per the import guidelines, our team were confident that there would not be any repercussions for your alcohol shipment to France because the contents of your shipment was as per the import guidelines. However it is possible the import guidelines stated by the couriers, for alcohol to France has been misinterpreted for your alcohol goods and we sincerely apologize for this error and for any further delays or inconveninece this issue may have caused you.
I believe one of my customer service agents is closely monitoring the return for your alcohol shipment and they will be in touch with you very soon to assist you further and discuss the next steps for your alcohol items in more detail.
I hope this helps you further.
Kind Regards
Hayley
Ganna Dikhtyar
10 January 2022
DHL Economy Select
GD
Great customer service support. They always reply promptly.
Verified Customer
10 January 2022
DHL Express Worldwide
VC
Hassle free service.
Yun Li
10 January 2022
DHL Express Worldwide
YL
Great services.
CCHARMONY
09 January 2022
FedEx Connect
C
I was not sure if this service would do exactly as it said it would do, but I was proved wrong. Not only was able to purchase, but foward2me got me what I needed fast! Don’t hesitate and buy with forward2me!
lalu rifat Fauzi
09 January 2022
DHL Express Worldwide
LRF
photo request very slowly it makes 4 days for waiting and also 6days....very bad
Andzejs Stenclavs
09 January 2022
FedEx International Economy
AS
Too many paperwork on REPEAT shipment from DE
Kosuke Toyofuku
09 January 2022
DHL Express Worldwide
KT
まだ利用するのは1回目だけれど、荷物の到着の連絡、発送までのスピードなど特に問題ありませんでした。どうもありがとう。
できれば各種言語に対応してくれると5つ星です。
できれば各種言語に対応してくれると5つ星です。
Jim
09 January 2022
DHL Express Worldwide
J
This was my second time using this service. Both times have worked out without a hitch. I would certainly use them again.
Verified Customer
09 January 2022
DHL Express Worldwide
VC
Great service
Verified Customer
08 January 2022
DHL Express Worldwide
VC
Great service!
Nhlanhla Leon Dlamlenze
08 January 2022
DHL Express Worldwide
NLD
Excellent, efficient, fast and reliable service.
Verified Customer
08 January 2022
FedEx Connect
VC
decent fees, well packaged, good communication. I had a depop order sent to the UK address from a UK buyer and process went smoothly and was able to have the item sent the US with no issues.
Winifred Ellen
07 January 2022
DHL Economy Select
WE
Excellent thank you.
Verified Customer
07 January 2022
DHL Express Worldwide
VC
Very reliable and fast. Strongly recommend
Verified Customer
07 January 2022
DHL Express Worldwide
VC
1) Prompt response
2) Response always being with feasible solution
2) Response always being with feasible solution
Verified Customer
07 January 2022
FedEx Connect
VC
Someone recommended this service to me a about a year ago and I have continued to use since. I had items shipped this last go around and one item took a little longer then usual to get to me. I began to grow concerned and reached out to check on the status with the company and the kindest most helpful people kept me updated of the status. It put my mind at ease as what I ordered was a gift for someone. It came late and it’s okay because I value the constant communication and service that was provided to me. This service was not at fault there was just some issues in transport coming to the US. I just want you to know I appreciate you and this service. Utilize this service you won’t regret me! Cheers!!!!☺️
Katarina Vavrovicova
07 January 2022
TNT Economy Express
KV
Super služba. Vždy balík prevezmú, uskladnia a podľa mojich požiadaviek odošlú.
Austin Parker
07 January 2022
DHL Express Worldwide
AP
They just make it so easy. Photos of your package, description. Prompt repacking and DHL even got it to me 4 days ahead of their estimated delivery. They are worth every penny.
Verified Customer
06 January 2022
FedEx International Economy
VC
Everything as expected!
Verified Customer
06 January 2022
DHL Express Worldwide
VC
The service is quick and secured. Although is a little expensive
Michiyo Yamane
06 January 2022
FedEx International Priority
MY
Excellent customer support!!
Erin Fang
06 January 2022
DHL Express Worldwide
EF
Fast and packed well. More expensive than before
Hi,
Many thanks for providing us with your feedback.
I'm pleased to hear that you are happy with the way your shipment was packaged and that you received the goods in good time.
With regards to the increase in cost, I have taken a look at the shipments you have done with us and can see that each shipment is a different weight and size. The cost of shipping is based on the amount of space the shipment takes up in transit, this is called the volumetric weight. The shipping costs are only based on the actual weight of the goods if this is higher than the volumetric weight.
This may be the reason why some of your shipments are more expensive than others seeing as the weights and dimensions for each parcel vary.
I hope this helps explain further however if you have any other questions regarding the cost of shipping, please don't hesitate to contact our Customer Experience team at info@forward2me.com and they will be happy to assist you further.
Kind regards,
Tracy.
Many thanks for providing us with your feedback.
I'm pleased to hear that you are happy with the way your shipment was packaged and that you received the goods in good time.
With regards to the increase in cost, I have taken a look at the shipments you have done with us and can see that each shipment is a different weight and size. The cost of shipping is based on the amount of space the shipment takes up in transit, this is called the volumetric weight. The shipping costs are only based on the actual weight of the goods if this is higher than the volumetric weight.
This may be the reason why some of your shipments are more expensive than others seeing as the weights and dimensions for each parcel vary.
I hope this helps explain further however if you have any other questions regarding the cost of shipping, please don't hesitate to contact our Customer Experience team at info@forward2me.com and they will be happy to assist you further.
Kind regards,
Tracy.
Verified Customer
06 January 2022
FedEx International Priority
VC
Fast and easy. Able to track parcel every step.
Chelsea Foster
06 January 2022
FedEx Connect
CF
My daughter and I are huge Love Island fans. I really wanted to get her a personalized robe like the ones they use on the show. They are not available in the USA. Forward2me provided a personal shopper who purchased and forwarded. I’m really happy with this service and will definitely use it again in the future.
Verified Customer
05 January 2022
DHL Economy Select
VC
Easy to use
Verified Customer
05 January 2022
DHL Express Worldwide
VC
Overpriced. Way more than what was implied. Yea you can charge whatever you want once you have my package, but you wont get repeat business.
Hi,
Many thanks for your review.
I'm sorry to hear that you are unhappy with the price of shipping via our service. Please be assured that we work with our couriers on a regular basis to ensure that our customers are receiving the best deal possible for shipping however please bear in mind that we are offering a service as well as shipping.
The cost of shipping includes the use of the address, the receipt, processing, including checking that your goods have arrived with us in good condition, storing until you ship and preparation of the shipment and export documentation before dispatch. We also provide full customer support from the receipt of your package until delivery.
Some larger retailers may be able to offer lower prices for shipping however they work on the basis that they are making a margin on the sale of the products and often provide shipping at cost price or sometimes at a loss. We do not sell any products therefore have to cover our costs via the shipping fee charged.
Many of our customers look to use the 30 day free storage period to collate a number of orders and ship within one shipment to ensure that they obtain maximum value for shipping via our services.
I hope that you will consider using our services again in the future, customers are able to obtain an estimation for shipping prior to purchase on the pricing page on our website to ensure that there are no surprises in the price charged for shipping.
Please feel free to contact our Customer Experience team at any time at info@forward2me.com and we will be happy to assist you.
Kind regards,
Tracy.
Many thanks for your review.
I'm sorry to hear that you are unhappy with the price of shipping via our service. Please be assured that we work with our couriers on a regular basis to ensure that our customers are receiving the best deal possible for shipping however please bear in mind that we are offering a service as well as shipping.
The cost of shipping includes the use of the address, the receipt, processing, including checking that your goods have arrived with us in good condition, storing until you ship and preparation of the shipment and export documentation before dispatch. We also provide full customer support from the receipt of your package until delivery.
Some larger retailers may be able to offer lower prices for shipping however they work on the basis that they are making a margin on the sale of the products and often provide shipping at cost price or sometimes at a loss. We do not sell any products therefore have to cover our costs via the shipping fee charged.
Many of our customers look to use the 30 day free storage period to collate a number of orders and ship within one shipment to ensure that they obtain maximum value for shipping via our services.
I hope that you will consider using our services again in the future, customers are able to obtain an estimation for shipping prior to purchase on the pricing page on our website to ensure that there are no surprises in the price charged for shipping.
Please feel free to contact our Customer Experience team at any time at info@forward2me.com and we will be happy to assist you.
Kind regards,
Tracy.