customer reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.787364000764%
4
2.5450149519628%
3
1.0498186676847%
2
0.68079149965006%
1
1.7496977794745%
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reviews of forward2me
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Unknown Country
DHL Economy Select
BLR
Excellent service as always!
forward2me
That's great to hear - thank you, customer feedback is really important to us.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
forward2me basic
EP
I have already posted my comment on their facebook page;however,
I repeat they have an excellent service and am using them again right now.
forward2me
That's great to hear - thank you for your feedback, it's really appreciated.<br/><br/>We look forward to shipping your parcels to you again and providing you with our excellent service.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
MMA
Shipped my package the same day they received it. Excellent service I say, well worth every penny. I will surely use them again.
forward2me
Thank you for your feedback - it's great to hear that you found our service to be excellent.<br/><br/>We look forward to receiving and shipping parcels to you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
LC
ok
forward2me
Thank you for your feedback.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
Unknown Shipment Details
Can communication with custom mer for the best way for resolve problem.
forward2me
Many thanks for your feedback - it's really appreciated.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
JG
Great packaging, Fast delivery.
forward2me
Great feedback - thank you very much.<br/><br/>We hope we can be of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
MF
Even after the Nexus 4 went out of stock (on Google), I still decided to wait. Right after Google got the item back in stock, forward2me received it, and the next day was in my hand. I will for sure use this service again, and I recommend it.
forward2me
Many thanks for your great feedback - it's great to hear that we did a good job for you and that you received your Nexus 4.<br/><br/>We look forward to being of service again to you in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
TJ
I'm still amazed hos fast theese people are. Best service around.
forward2me
That's great feedback - thank you, it's really appreciated.<br/><br/>We look forward to helping you out again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
MHL
Excellent and reliable parcel forwarding service! Will definitely come back again!
forward2me
Thank you for your feedback - it's really important to us.<br/><br/>It's really great to hear that you found our service to be excellent and reliable.<br/><br/>We look forward to you coming back again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
JG
Very accurate fast delivery and good communication
forward2me
That's great to hear - thank you.<br/><br/>We look forward to shipping to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
KK
Excellent service and well priced.In less than 1 hour after they received my parcel (2 Google Nexus 4) they sent me the invoice.22 hours later the parcel was delivered at my door.What else can I say.I will use f2me for my future purchases.
forward2me
Many thanks for your feedback - it's really appreciated.<br/><br/>It's great to hear that we provided you with an excellent service and we look forward to receiving and shipping parcels for you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
AP
dispatched nexus 4 on the same day as they received it! Great service & support. Recommend
forward2me
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
IA
The service is really great, but DHL rates more than half the area of the Nordic countries as "remote" which incurs extra costs. An alternative to DHL is badly needed.
forward2me
Many thanks for your feedback - it's really appreciated.<br/><br/>We are currently in the process of trying to find a solution for customers who our couriers class as being in a remote area.<br/><br/>We'll be back in touch, once we have any developments in this area.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
MR
Good service. This time the shipment was a little slower.
forward2me
Thank you for your feedback - it's really appreciated.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
forward2me basic
EB
Great service again, next day delivery to Malta items professionally packed too.
forward2me
That's great to hear - thank you for your feedback.<br/><br/>We look forward to shipping to you in Malta, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
Unknown Shipment Details
Fast communication and shipping. Also for my inexpensive, small parcel a cheaper shipping-option was offered. Great service.
forward2me
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon.<br/><br/>Have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
JJ
I do consider that the service is overpriced,the parcel was delivered to me via the local mail service, australia post.i have had parcels from the uk on many occasions,direct from the supplier heavier than the parcel sent by you for half the cost.
JJ
i will be looking for a more cost saving means of shopping in the UK the sad part of this is that my supplier has done a excellent job of getting parts at a reasonable cost,and then been made to be overpriced by the courier.he should look at sending, direct from his address,as happened in the past. DISAPPOINTED.
forward2me
Many thanks for taking the time to respond to us, we appreciate your comments. <br/><br/>We are sorry to hear that you think we are overpriced. We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments, please get in touch with our customer services team, who will be more than happy to help.<br/><br/>Just to make you aware that we do provide a consolidation service - if you are purchasing several items, then we can package them altogether to help you with shipping costs.<br/><br/>We hope this all helps and you will continue to use forward2me. <br/><br/>Kind regards,<br/><br/>Michelle.
JJ
further to your e mail, you may us DHL premium, as soon as the goods land in Australia,there is no more tracking service available,the goods are delivered by australia post the regular postal service, with no guaranties, that same parcel,could have come in a jiffy bag from anywhere in australia for around $5.50 au. and seeing that I had already paid freight from my supplier to you.So you were well paid for sending a parcel over a pond,and doing a little customs paper work, by ticking the boxes. In Australia we would call this a rip off and double dipping.
forward2me
We like to ensure that our customers are getting the service that they are paying for and if they haven't then we would like to be able to do something about it. <br/><br/>We are currently in contact with our couriers and if you can bear with us, whilst we look into this for you, we would be most grateful.<br/><br/>Thank you for your patience and we'll be back in touch.<br/> <br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
LF
quick delivery time
forward2me
Thank you for your feedback - it's really appreciated.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
OL
It is the best forwarding company,ever!!!Efficient and really fast service!!THANK YOU!!!
forward2me
That's really great feedback - thank you.<br/><br/>We look forward to receiving and shipping parcels for you again, very soon.<br/><br/>Hope you have a great weekend :)<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
RI
Fast and good informations
forward2me
Thank you for your feedback - it's really appreciated.<br/><br/>We hope to help you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
MM
Too expensive they need to provide other shipping options
forward2me
Many thanks for taking the time to provide us with your feedback - it's really important to us.<br/><br/>We can offer other/cheaper options for shipping if you feel the DHL Express, door to door service is too expensive and not quite right for you. <br/><br/>For future shipments, please get in touch with our customer services team, who will be more than willing to assist you.<br/><br/>Hope this all helps and you will continue to use forward2me. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
DS
Great communication from the UK to Australia, I needed help a few times, and they were very helpful! I received my parcel very fast! Thanks!!!
forward2me
Many thanks for your feedback.<br/><br/>It's great to hear that you found us very helpful and that we provided you with great communication.<br/><br/>We look forward to being of service again, sometime soon.<br/><br/>Hope you have a lovely weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
Unknown Shipment Details
Excellent transaction
forward2me
That's great to hear - thank you.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
GT
Initial price for dispatching one of the items we wanted to buy was 70 pounds (using the cost calculator at the site). We bought 4 more items. F2M wrapped them for us all together, tight and safe and we received the goodies within 10 days from our purchase date, at the amazing price of 70 pounds for all 5 items! All products were in perfect condition. Thanks again for an excellent service at a very reasonable price.
forward2me
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>It's really nice to hear that we did a good job for you and that you received your items safely.<br/><br/>We look forward to being of service to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
OD
I am ALWAYS happy with you guys, I have forwarded hundreds of parcels via your company and all I can say is that you rock!
forward2me
That's great feedback - thank you.<br/><br/>We look forward to shipping hundreds more parcels for you :)<br/><br/>Have a lovely weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
BHH
The service level and reliability you provide are simply excellent!
Best regards from norwegian customer :-)
forward2me
That's really great to hear - thank you.<br/><br/>We look forward to receiving and shipping parcels to you in the future.<br/><br/>Hope you have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
KK
Excellent communication and services.we have feature together.
forward2me
Many thanks for your feedback, it's really important to us.<br/><br/>It's good to hear that you received excellent communication and we look forward to having a future together, too :)<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
AD
Very efficient service.I recomand this service I received this parcel within one day.
Thanks forward 2 me team.
forward2me
That's really good to hear - thank you for your feedback.<br/><br/>We hope to help you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
KW
Another very successful delivery. Staff @ forward2me was more than willing to discuss other shipping options, however the best price had already been selected. Thanks once again for all and I look forward to doing more custom with you in future.
forward2me
Many thanks for your great comments, its really appreciated.<br/><br/>We look forward to you receiving another successful delivery, sometime soon.<br/><br/>Hope you have a lovely weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
MB
Outstanding service. Service was delivered as advertised and it was very quick to Australia. I will have no hesitation using this moving forward. Obviously it can be quite daunting trying to organise overseas delivery, however my fears were allaid using Forward2me. Thanks heaps!
forward2me
Many thanks for taking the time to provide us with your feedback, it's really appreciated.<br/><br/>It's great to hear that you found our service outstanding and that the whole process worked well for you.<br/><br/>We look forward to shipping parcels for you again very soon.<br/><br/>Have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
GS
Service was excellent but freight rate was huge, I will definitely continue to use your service, but hope that freight costs will be more realistic in future.
forward2me
Many thanks for taking the time to feedback to us - we really appreciate your comments. <br/><br/>We're glad that you have enjoyed our excellent service. <br/><br/>For future shipments we can offer you other options if you feel the DHL Express, door to door service is not quite right for you. <br/><br/>Please get in touch with our customer services team who will be more than willing to assist.<br/><br/>Hope this all helps and you will continue to use forward2me. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
JG
Worked very well. Easier and faster than I expected.
forward2me
Many thanks for your feedback - it's really appreciated.<br/><br/>It's great to hear that we did a great job for you - we hope to be able to help you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
AV
Excellent customer service.
Shipping service very fast and accurate.
Too much expensive.
I suggest to propose as an alternative a cheaper class of service with alternative carriers (royal mail).
forward2me
Many thanks for taking the time to provide us with your feedback - we really appreciate your comments. <br/><br/>It's good the hear that you thought our customer service was excellent - thank you. <br/><br/>We can offer different/cheaper methods of shipping for future shipments if you feel the DHL Express, door to door service is not quite right for you.<br/><br/>Hope this all helps and we look forward to you using forward2me again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
RH
Brilliant service! Forward2me were very efficient and professional, I was very impressed with their service.
forward2me
Many thanks for taking the time to leave us with your feedback, and for your kind comments. <br/><br/>We're really pleased to hear that you thought our service was brilliant, efficient and professional.<br/><br/>We look forward to shipping to you again in the future. <br/><br/>Kind Regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
DA
very good service will use again
forward2me
Many thanks for your feedback - it's really appreciated.<br/><br/>We look forward to shipping future parcels to you, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
HF
Excellent Service!
I would use it more frequently if the prices were a bit lower.
Keep the good work.
forward2me
Thank you for taking the time to respond to us, we appreciate your comments. <br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect. <br/><br/>Please always feel free to get in touch with us if you require a different/cheaper method of shipping with no guarantees or tracking. <br/><br/>We hope this helps and we look forward to being of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
HF
Very nice to know that if needed you could provide a different/cheaper method of shipping.
Unknown Country
DHL Express Worldwide
JR
Very good professional service. Would like some cheaper options for freight if possible
forward2me
Many thanks for taking the time to feedback to us - we really appreciate your comments. <br/><br/>We're glad that you have enjoyed our professional service. <br/><br/>We can offer other options for shipping if you feel the DHL Express, door to door service is not quite right for you. <br/><br/>Please get in touch and we can provide other options for future shipments.<br/><br/>Hope this all helps and we look forward to you using forward2me again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
AT
The team are wonderful. Especially Michelle who is so patient with me!

Best service ever!
forward2me
Many thanks for your kind comments - it's really appreciated.<br/><br/>We look forward to helping you out again, very soon.<br/><br/>Kind regards,<br/>Michelle.<br/><br/>Michelle.
Unknown Country
DHL Economy Select
DR
does what it says on the tin
forward2me
Thanks for your kind comments - that's great to hear. <br/>We look forward to helping you out again very soon. <br/><br/>Kind Regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
DH
The service is quite useful (this is my second time using it) and the customer support team is very nice and helpful. My only negative is unfortunately the price of the service. I know, that the delivery service chosen is quite fast and F2Me has to take a profit, but it's just a bit heavy on the pocket (sometimes is costs almost double of the product being shipped). It bothers me a bit that it's not clear anywhere in the website the range of how much will I pay before I send something to F2Me - I only see that info once I have already sent something and it's always a shock. I wonder if you could offer different delivery methods, so I could actually choose a longer delivery if I want to save more. Cheers!
forward2me
Many thanks for taking the time to feedback to us - we really appreciate your comments. <br/><br/>We're glad that you have found our service useful and that our customer support team was helpful.<br/><br/>We can offer different/cheaper methods of shipping if you feel the DHL Express, door to door service is too expensive/not quite right for you. <br/><br/>For future reference if you are looking at making a purchase and are unsure how much it would cost to ship, then please get in touch with our customer services who would be more than happy to help in providing you with a quote for shipping. <br/><br/>Hope this all helps and that you will continue to use forward2me. <br/><br/>Have a great weekend. <br/><br/>Kind Regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
FCL
Exceptional service!
forward2me
That's great to hear - thank you.<br/><br/>We hope to help you out again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
KG
The forwarding service was very easy to use. Additionally, it was less expensive and much faster than I thought it would be. I would use this service again and recommend it unconditionally.
forward2me
Many thanks for your feedback and comments - it's really appreciated.<br/><br/>We look forward to you using our service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
RH
Prompt, efficient, and no fuss. Excellent service
forward2me
Many thanks for your feedback - that's really good to hear that we did a great job for you and that you think our service is hassle free.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
TD
Unbeatable service
forward2me
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind Regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
HS
I paid freight cost same day my shipment arrived Forward2me. I got my package on my door 4 day later. Exelent service.
forward2me
Thank you for your feedback - that's really good to hear that we did a great job for you.<br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
AM
Very excellent service. My parcel for forwarded same day, and come to me next day. I'm very satisfied and I recommend if you looking for reliable service of this type.
forward2me
Many thanks for taking the time to respond to us - your feedback is really appreciated. <br/><br/>We're pleased to hear that you think our service is excellent and that we provided you with a good turn around time for your parcel.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
Unknown Shipment Details
You opened my god damn mail. That is against the law. I am extremely unhappy about that, Pockit cancelled my card suspiciously at the same time, so I am blaming forward2me for wasting a lot of my time and money. Pathetic. As soon as I can be bothered finding another address, I'm out of there. Technically they have committed a crime, so that speaks for itself.
forward2me
Thank you for your feedback. I'd like to draw your attention to several things regarding our service:<br/><br/>1) We do not provide a mail forwarding service - we are a parcel/package forwarding service. Nowhere on our site does it say we provide mail forwarding and you will see in our FAQ (#15) we explicitly state we do not forward mail. The reason we don't provide this service is to stop people registering things like driving licenses, companies and financial products at our address as in many cases these end up being used for fraudulent purposes.<br/><br/>2) Also in our FAQ (#31) you will see explicit reference to not forwarding financial products - obviously a credit card would fall into this category.<br/><br/>3) You agreed to our Terms of Trade at the point you signed up to our service. If you read them you will see we clearly state we may open all packages at our discretion. When shipping anything internationally it is a necessity to know what you are shipping - if we are in any doubt, we open it.<br/><br/>4) Regards the legality of the service, of course you're welcome to your opinion. Forward2me has spent many ten's of thousands of pounds on legal advice and operates in a completely transparent manner.<br/><br/>5) As a gesture of goodwill we have refunded your £2 registration fee and closed your account. Please don't register with us again.<br/><br/>Kind regards<br/><br/>Janet Grundy<br/>Operations Director.
Unknown Country
DHL Express Worldwide
AD
Very good service, kind customer service, A++
forward2me
Many thanks for your kind comments - they are really important to us. <br/><br/>We're really pleased that you are happy with our customer services and we look forward to looking after your parcels again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
Unknown Shipment Details
Forward2me offers a really wonderful service. The customer service is of 1st class grade. They keep you informed all the time since you place your order until they ship it.Very nice people who are always ready to help.Congratulations and keep it up.
forward2me
Many thanks for taking the time to provide us with your lovely feedback - it's really appreciated.<br/><br/>We're really pleased that we provided you with a wonderful service and that you thought our customer services was first class - thank you.<br/><br/>We look forward to looking after your parcels again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
DL
Everything was done quickly and efficiently.
forward2me
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
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