Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Caroline Butler
09 May 2013
DHL Express Worldwide
CB
Excellent as always
That's great to hear - thank you.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unverified Customer
09 May 2013
Unknown Shipment Details
I love this service. Thanks to their excellent customer care.
Many thanks for your kind comments.<br/><br/>It's great to hear that you found our customer care to be excellent and that you love our service.<br/><br/>We look forward to shipping to you again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
FRANCO POLICHETTI
09 May 2013
DHL Economy Select
FP
Tutto perfetto, veloci nello rispedire, cortesi e tempestivi nelle risposte.
Everything perfect, fast in sending, courteous and timely answers.
Everything perfect, fast in sending, courteous and timely answers.
Many thanks for taking the time to provide us with your feedback, it's really appreciated.<br/><br/>We hope we can help you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Bridget Bonavia
09 May 2013
DHL Express Worldwide
BB
I always love using forward2me as not many companies ship to Malta. Also they deliver superfast and I am always pleased with their service.
That's wonderful feedback - thank you very much.<br/><br/>We look forward to shipping to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Kallisthenis Sgouras
08 May 2013
DHL Express Worldwide
KS
The service was very good and fast!
I will notice only one think:
You should concider adding more shipping options.
I was not able to choose anything apart DHL to forward my package to Greece.
Thanks.
I will notice only one think:
You should concider adding more shipping options.
I was not able to choose anything apart DHL to forward my package to Greece.
Thanks.
Many thanks for taking the time to feedback to us - we really appreciate your comments. <br/><br/>We're glad that you have enjoyed our good and fast service. We can offer other options for shipping if you feel the DHL Express, door to door service is not quite right for you. Our web developers are currently working on functionality for the website to give you the options. In the meantime please feel free to get in touch with customer services and we will be more than happy to assist you.<br/><br/>Hope this all helps and you will continue to use forward2me.<br/><br/>Michelle.
Roberta Fiteni Cascun
08 May 2013
DHL Express Worldwide
RFC
Great service & customer care
That's great to hear - thank you very much.<br/><br/>We look forward to providing our great service to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Arne Cronvall
08 May 2013
DHL Express Worldwide
AC
expensive shipping
Thanks for taking the time to respond to us - your feedback is important to us. <br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future parcels then please get in touch with our customer services team, who would be more than happy to assist you.<br/><br/>We hope this helps and that you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
Anna Tiula
08 May 2013
DHL Economy Select
AT
Highly recommended. Would use again!
That's great to hear - thank you.<br/><br/>We look forward to you using our services again sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Alessandro Vancheri
08 May 2013
DHL Express Worldwide
AV
Very good service in terms of reliability and customer care. To be excellent the shipping rates have to be more aggressive.
Many thanks for your feedback and kind comments.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect. <br/>Our web developers are currently working on functionality for the website to give you the options when you receive your parcels. In the meantime if you'd prefer a different/cheaper service for future parcels please get in touch with customer services team, who will be more than happy to assist you.<br/><br/>We hope this helps and that you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
JOHN KOURLIS
07 May 2013
DHL Express Worldwide
JK
most satified
That's great to hear - thank you.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
JOSEPH DEBONO
07 May 2013
DHL Express Worldwide
JD
the cost are too dear , normal post would have been cheaper , thanks .
Many thanks for providing us with your feedback - it's really appreciated.<br/><br/>We're sorry to hear that you felt the shipping costs were too dear - we use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect.<br/><br/>However for future shipments we can provide other delivery options if you feel our DHL Express service is too expensive/not quite right for you. <br/>Our web developers are currently working on functionality for the website to give you the options when you receive your parcels. In the meantime please get in touch with customer services and we can provide other alternatives. <br/><br/>We hope this all helps and we hope you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
George Giamarellos
07 May 2013
DHL Express Worldwide
GG
Excellent service! Very fast, a bit pricy though but WELL deserve it. I got my parcel sent to Athens Greece in 20 hours time, delivered to my door.
Many thanks for your feedback - it's really appreciated.<br/><br/>We glad that you have enjoyed our excellent service. For future shipments we can offer other options for shipping if you feel the DHL Express, door to door service is not quite right for you - please feel free to contact our customer services team, who will be more than happy to assist. <br/><br/>We hope this helps and we look forward to you using forward2me again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
claudio licata
07 May 2013
DHL Express Worldwide
CL
extremely fast forwarding service, same day dispatch, i'm 100% satisfied!! :-)
That's great to hear - thank you.<br/><br/>We look forward to shipping to again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Zackaria Mwaniki
07 May 2013
DHL Express Worldwide
ZM
I would recommend any day. The products arrived very fast and in perfect shape. Keep it up.
Many thanks for your feedback.<br/><br/>That's great to hear that you received your parcel in perfect shape.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unverified Customer
07 May 2013
Unknown Shipment Details
It was a wonderful experience. My package went to the address that they provided me quickly and forward2me gave me options on how I wanted it sent to me. Their shipping fee was quite reasonable and I will gladly use them again for all my UK shopping!
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>It's great to hear that we did and good job for you and everything worked as it should.<br/><br/>We look forward to being of service to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Luis Ruiz Negrillo
07 May 2013
DHL Economy Select
LRN
Muy buen servicio. Impecable
We have translated your feedback - we hope you don't mind.<br/>'Very good service. impeccable'<br/><br/>That's great to hear - thank you.<br/><br/>we look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Polona Krumpak
06 May 2013
DHL Express Worldwide
PK
Correspondence and service was excellent. Missing other options for forwarding, meaning other than DHL.
Thank you for your feedback, its really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service. However for future shipments if you'd prefer a cheaper shipping option with no guarantees or tracking, then please always feel free to get in touch with our customer services, who will be more than happy to help. <br/><br/>We hope this helps and we look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Mircea Cristian Tenea
06 May 2013
DHL Express Worldwide
MCT
Excellent service, fast, and the price is not bad either.
Thank you for taking the time to provide us with your feedback, it's really important to us.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Ville Orlander Arvola
06 May 2013
DHL Economy Select
VOA
A bit expensive, otherwise nothing to complain about.
Thanks for taking the time to respond to us, we appreciate your comments. <br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect. However if you'd prefer a different/cheaper shipping option for future shipments then please get in touch with our customer services, who will be more than happy to assist.<br/><br/>We hope this helps and we look forward to you using forward2me again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Oleksandr Danylov
06 May 2013
DHL Economy Select
OD
As usual - perfect!
That's great to hear - thank you very much.<br/><br/>We look forward to shipping to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Blair McNaughton
05 May 2013
DHL Express Worldwide
BM
Fantastic service. No hassle, easy, unbelievably fast. Thanks!
That's great to hear - thank you very much.<br/><br/>It's good to hear that you found our service easy and hassle free.<br/><br/>We look forward to you using our services again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
ADRIENNE WARD
04 May 2013
DHL Express Worldwide
AW
Very prompt and informative - thank you
Many thanks for your feedback, it's really important to us.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Katherine Moloney
03 May 2013
DHL Express Worldwide
KM
Excellent service. Can not fault it. I will use forwardtome again and again .
Many thanks for your feedback, it's really appreciated.<br/><br/>We look forward to you using our service again and again.<br/><br/>Kind regards,<br/><br/>Michelle.
Christophe Laurent
03 May 2013
DHL Economy Select
CL
Fast delivery, good service. I recommend!
It's great to receive such good feedback - thank you.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Alica Daly
03 May 2013
DHL Express Worldwide
AD
good
Many thanks for your feedback, it's really appreciated.<br/><br/>We look forward to you using forward2me again, very soon.<br/><br/>Have a great weekend.<br/>Kind regards,<br/><br/>Michelle.
John Caruana
03 May 2013
DHL Express Worldwide
JC
Excellent service and support I highly recommend.
Many thanks for your great feedback - its good to hear that you highly recommend us.<br/><br/>We hope to be shipping to you again in the near future.<br/><br/>Hope you have a lovely weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
David Gatti
03 May 2013
DHL Express Worldwide
DG
Impeccable service. Highly recommended!
That's great to hear - thank you very much.<br/><br/>We look forward to you using forward2me again very soon.<br/><br/>Have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
Bernardo Valdez Leitão
02 May 2013
DHL Economy Select
BVL
O will use your service again! Very Fast forwarding service, it took 1 day to process the package to me and 2 days to devivery in Lisbon! Recommended Service!
Many thanks for taking the time to provide us with your feedback, it's really appreciated.<br/><br/>It's great to hear that we provided you with a fast service and a good turnaround time.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
Johanna Söderqvist
01 May 2013
DHL Express Worldwide
JS
A little expensive but really fast. I will definitly use Forward2me again.
Thanks for taking the time to respond to us, we appreciate your comments. <br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments then please get in touch with our customer services, who will be more than happy to assist you.<br/><br/>We look forward to shipping to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Alessandro Bottai
01 May 2013
DHL Economy Select
AB
perfect service
That's great to hear - many thanks.<br/><br/>We look forward to offering our perfect service to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Ronna Hafner
01 May 2013
DHL Express Worldwide
RH
The communication was good, but ,unforcunately, there measuruments of the parcel were twice taken not properly.
Also the second packing has really over increased (up to me) the original size of the parcel . The quantity of bubble paper and the size of the box were realy too extra.
All the other (the delivery,tracking and communication were great).
Also the second packing has really over increased (up to me) the original size of the parcel . The quantity of bubble paper and the size of the box were realy too extra.
All the other (the delivery,tracking and communication were great).
Many thanks for taking the time to feedback to us - your time is much appreciated.<br/><br/>We were concerned to hear when you felt that there was some ambiguity with regard to the measurements of the parcel and have since had no hesitation in refunding the difference.<br/><br/>For us it's a fine balancing act with something like a vase which is fragile. It's important that it's packed securely for International shipping, in this case Australia, but at the same time we try to keep the shipping costs to a minimum for you.<br/><br/>We hope you feel we have dealt with this fully and professionally and that you will continue to use forward2me.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet Grundy<br/>Operations Director.
naz nazli alatli
01 May 2013
DHL Express Worldwide
NNA
I received my order in time
That's great to hear - thank you.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Anna Benette
01 May 2013
DHL Express Worldwide
AB
Company service seems good. The prcing is a bit excessive. I din't believe I will use them again unless absolutely necessary.
Thank you for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - for future shipments if you require a different/cheaper method of shipping with no guarantees or tracking, then that's no problem, just get in touch with our customer services, who will be more than happy to assist.<br/><br/>Just to make you aware that we do provide a consolidation service, if you wanted to place several orders and ship everything together - this does help with shipping costs.<br/><br/>We hope this helps and you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
Tiago Jerónimo
30 April 2013
DHL Express Worldwide
TJ
Good service. Quick shipment!
That's great to hear - thank you.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Esmond Missen
30 April 2013
DHL Express Worldwide
EM
Forward2me had amazing customer service! On top of this my item was delivered in an unbelievable amount of time. I will defiantly use them in the future.
That's really good to hear that we did a great job for you - thank you.<br/><br/>We look forward to you using our services again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Lucienne Ciantar
30 April 2013
forward2me basic
LC
A bit on the high price the service.
Thank you for your feedback, it's very much appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - please always feel free to get in touch with us if you require a different/cheaper method of shipping with no guarantees or tracking. <br/><br/>We hope this helps and that you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
Kim Bazley
30 April 2013
DHL Express Worldwide
KB
I was soo happy with the service! Couldn't believe the quick response I got when I would email to ask a question. 120% happy with this service
That's great feedback - thank you.<br/><br/>We pride ourselves on providing our customers with a first class service from start to finish.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
EVANGELIA PAPPA
29 April 2013
DHL Express Worldwide
EP
VERY GOOD SERVICE BUT EXPENSIVE
Many thanks for your feedback - it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future, then we can offer you other options, no problem, please get in touch with our customer services, who will be more than happy to assist. <br/><br/>We hope this all helps and hope you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
Leopoldo Malizia
29 April 2013
DHL Express Worldwide
LM
Easier and faster than I expected. I'm very impressed!
Many thanks for your feedback - it's really good to hear that you found the process easier and faster than you expected.<br/><br/>We look forward to shipping to you again in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Talia Lewis
29 April 2013
DHL Express Worldwide
TL
Forwad2me made it so easy to post from the UK, I've never used a forwarding c
Many thanks for your feed back, it's really appreciated.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
TL
Great company and really easy to use!! Definately recommended
Alonso Corredor Vazquez
29 April 2013
DHL Express Worldwide
ACV
Awesome service, I can see myself using it in the future. Only downside is that shipping costs are a bit too high, there is room for improvement on that area.
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - for future shipments we can provide other delivery options if you feel our DHL Express service is not quite right for you. <br/>Our web developers are currently working on functionality for the website to give you the options when you receive your parcels. In the meantime please get in touch with customer services and we can provide other alternatives. <br/><br/>We hope this helps and hope you will continue to use forward2me. <br/><br/>Kind regards,<br/><br/>Michelle.
Sharryn Hurst
29 April 2013
DHL Express Worldwide
SH
fantastic service very very quick
That's great to hear - thank you.<br/><br/>We look forward to offering our fantastic service to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Peter Bašista
28 April 2013
DHL Express Worldwide
PB
Delivery was really fast and reliable, the package was well packed with tracking provided. Shipping costs seemed reasonable, but personal shopper costs are too high in my opinion.
Many thanks for taking the time to feedback to us, we appreciate your time.<br/><br/>We're really pleased that you were happy with the fast and reliable shipping, good packaging and the tracking that was provided.<br/><br/>We're sorry that you feel that the Personal shopper costs are too high but this covers the admin involved of processing the invoice to yourself and placing the order. This also includes any queries that the retailer or you as the customer may have or any time involved to find a product for you. It also covers any admin for returns that may be required.<br/><br/>We hope this helps to understand the cost involved and we hope you will continue to use forward2me.<br/><br/>Have a great weekend.<br/>Kind Regards,<br/><br/>Michelle Walker.
Unverified Customer
26 April 2013
Unknown Shipment Details
Forward2me is the best shipping agency that I have ever met. Their customer service is of supreme quality. They are well organised , always very helpful and they do their utmost to see their clients happy. If you use this agency you can rest your mind that your packets will surely come to you very quickly and with no trouble at all.Congratulations, you have made giant steps forward and I can assure you that you are the best. Nobody will compete with you. God bless you.
Many thanks for your wonderful feedback - we really appreciate you taking the time to provide us with such kind comments.<br/><br/>It's great to hear that you feel that we have made giant steps forward. We pride ourselves on providing our customers with a first class service from start to finish.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Julian Potter
26 April 2013
DHL Express Worldwide
JP
Great service from beginning to end!!
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Christianne Fenech
26 April 2013
forward2me basic
CF
Excellent Service as always!!
That's really good to hear - thank you very much.<br/><br/>We look forward to shipping to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Pedro Pereira
26 April 2013
DHL Express Worldwide
PP
Absolutely amazing, super fast!
Fast response to emails.
One of the best services I ever used.
Fast response to emails.
One of the best services I ever used.
That's really great to hear - thank you.<br/><br/>We look forward to you using our amazing service again, in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Lavinia Ioana Albescu
25 April 2013
DHL Express Worldwide
LIA
the service was quick and the communication with the forward2me team was very good
Many thanks for taking the time to leave us with your feedback, and for your kind comments.<br/><br/>We hope to help you out again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Arpad Bogothy
25 April 2013
DHL Economy Select
AB
it was really excellent. thanks :)
That's great to hear - thank you.<br/><br/>We look forward to shipping to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
GRIGORIOS MIKROULIS
24 April 2013
DHL Economy Select
GM
Very well done, excellent packaging, deserving many thanks.
Many thanks for your feedback, it's really appreciated.<br/><br/>We look forward to being of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.