customer reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.785723374475%
4
2.5448530347372%
3
1.0497518768291%
2
0.68074818679221%
1
1.7495864613819%
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reviews of forward2me
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Unknown Country
DHL Express Worldwide
JS
A little expensive but really fast. I will definitly use Forward2me again.
forward2me
Thanks for taking the time to respond to us, we appreciate your comments. <br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments then please get in touch with our customer services, who will be more than happy to assist you.<br/><br/>We look forward to shipping to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
AB
perfect service
forward2me
That's great to hear - many thanks.<br/><br/>We look forward to offering our perfect service to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
RH
The communication was good, but ,unforcunately, there measuruments of the parcel were twice taken not properly.
Also the second packing has really over increased (up to me) the original size of the parcel . The quantity of bubble paper and the size of the box were realy too extra.
All the other (the delivery,tracking and communication were great).
forward2me
Many thanks for taking the time to feedback to us - your time is much appreciated.<br/><br/>We were concerned to hear when you felt that there was some ambiguity with regard to the measurements of the parcel and have since had no hesitation in refunding the difference.<br/><br/>For us it's a fine balancing act with something like a vase which is fragile. It's important that it's packed securely for International shipping, in this case Australia, but at the same time we try to keep the shipping costs to a minimum for you.<br/><br/>We hope you feel we have dealt with this fully and professionally and that you will continue to use forward2me.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet Grundy<br/>Operations Director.
Unknown Country
DHL Express Worldwide
NNA
I received my order in time
forward2me
That's great to hear - thank you.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
AB
Company service seems good. The prcing is a bit excessive. I din't believe I will use them again unless absolutely necessary.
forward2me
Thank you for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - for future shipments if you require a different/cheaper method of shipping with no guarantees or tracking, then that's no problem, just get in touch with our customer services, who will be more than happy to assist.<br/><br/>Just to make you aware that we do provide a consolidation service, if you wanted to place several orders and ship everything together - this does help with shipping costs.<br/><br/>We hope this helps and you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
TJ
Good service. Quick shipment!
forward2me
That's great to hear - thank you.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
EM
Forward2me had amazing customer service! On top of this my item was delivered in an unbelievable amount of time. I will defiantly use them in the future.
forward2me
That's really good to hear that we did a great job for you - thank you.<br/><br/>We look forward to you using our services again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
forward2me basic
LC
A bit on the high price the service.
forward2me
Thank you for your feedback, it's very much appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - please always feel free to get in touch with us if you require a different/cheaper method of shipping with no guarantees or tracking. <br/><br/>We hope this helps and that you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
KB
I was soo happy with the service! Couldn't believe the quick response I got when I would email to ask a question. 120% happy with this service
forward2me
That's great feedback - thank you.<br/><br/>We pride ourselves on providing our customers with a first class service from start to finish.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
EP
VERY GOOD SERVICE BUT EXPENSIVE
forward2me
Many thanks for your feedback - it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future, then we can offer you other options, no problem, please get in touch with our customer services, who will be more than happy to assist. <br/><br/>We hope this all helps and hope you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
LM
Easier and faster than I expected. I'm very impressed!
forward2me
Many thanks for your feedback - it's really good to hear that you found the process easier and faster than you expected.<br/><br/>We look forward to shipping to you again in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
TL
Forwad2me made it so easy to post from the UK, I've never used a forwarding c
forward2me
Many thanks for your feed back, it's really appreciated.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
TL
Great company and really easy to use!! Definately recommended
Unknown Country
DHL Express Worldwide
ACV
Awesome service, I can see myself using it in the future. Only downside is that shipping costs are a bit too high, there is room for improvement on that area.
forward2me
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - for future shipments we can provide other delivery options if you feel our DHL Express service is not quite right for you. <br/>Our web developers are currently working on functionality for the website to give you the options when you receive your parcels. In the meantime please get in touch with customer services and we can provide other alternatives. <br/><br/>We hope this helps and hope you will continue to use forward2me. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
SH
fantastic service very very quick
forward2me
That's great to hear - thank you.<br/><br/>We look forward to offering our fantastic service to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
PB
Delivery was really fast and reliable, the package was well packed with tracking provided. Shipping costs seemed reasonable, but personal shopper costs are too high in my opinion.
forward2me
Many thanks for taking the time to feedback to us, we appreciate your time.<br/><br/>We're really pleased that you were happy with the fast and reliable shipping, good packaging and the tracking that was provided.<br/><br/>We're sorry that you feel that the Personal shopper costs are too high but this covers the admin involved of processing the invoice to yourself and placing the order. This also includes any queries that the retailer or you as the customer may have or any time involved to find a product for you. It also covers any admin for returns that may be required.<br/><br/>We hope this helps to understand the cost involved and we hope you will continue to use forward2me.<br/><br/>Have a great weekend.<br/>Kind Regards,<br/><br/>Michelle Walker.
Unknown Country
Unknown Shipment Details
Forward2me is the best shipping agency that I have ever met. Their customer service is of supreme quality. They are well organised , always very helpful and they do their utmost to see their clients happy. If you use this agency you can rest your mind that your packets will surely come to you very quickly and with no trouble at all.Congratulations, you have made giant steps forward and I can assure you that you are the best. Nobody will compete with you. God bless you.
forward2me
Many thanks for your wonderful feedback - we really appreciate you taking the time to provide us with such kind comments.<br/><br/>It's great to hear that you feel that we have made giant steps forward. We pride ourselves on providing our customers with a first class service from start to finish.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
JP
Great service from beginning to end!!
forward2me
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
forward2me basic
CF
Excellent Service as always!!
forward2me
That's really good to hear - thank you very much.<br/><br/>We look forward to shipping to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
PP
Absolutely amazing, super fast!
Fast response to emails.
One of the best services I ever used.
forward2me
That's really great to hear - thank you.<br/><br/>We look forward to you using our amazing service again, in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
LIA
the service was quick and the communication with the forward2me team was very good
forward2me
Many thanks for taking the time to leave us with your feedback, and for your kind comments.<br/><br/>We hope to help you out again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
AB
it was really excellent. thanks :)
forward2me
That's great to hear - thank you.<br/><br/>We look forward to shipping to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
GM
Very well done, excellent packaging, deserving many thanks.
forward2me
Many thanks for your feedback, it's really appreciated.<br/><br/>We look forward to being of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
MD
servizio perfetto e velocissimo
forward2me
We have translated your feedback, we hope you don't mind.<br/><br/>'perfect service and fast'.<br/><br/>That's great to hear - thank you.<br/><br/>We look forward to shipping to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
VM
I wanna mention the all the attention and support from the staff of forward2me!

Many Thank´s!
forward2me
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
YRT
Great service, excellent price
forward2me
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind Regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
CF
;-)
forward2me
Thank you :)<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
CB
excellent service as usual. Staff are very helpful.
forward2me
many thanks for taking the time to provide us with your feedback, it's really appreciated.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
PR
Great service, items arrived on time, thank you Forward2me Team!
forward2me
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
EB
Good prices, quick service, everything as promised.
forward2me
That's great to hear that we did a good job for you - thank you.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
RT
Extremely good customer service. Ordered Nexus 4 using personal shopper service. Shipping was very fast. I'm very satisfied with forward2me.
forward2me
Many thanks for your feedback, it's really appreciated.<br/><br/>It's good to hear that you made use of our personal shopper service and that we provided you with good customer care.<br/><br/>We look forward to shipping to you again, in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
PD
Excellent service. Thank you!
forward2me
That's great to hear - thank you.<br/><br/>We look forward to providing our excellent service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
YMG
Excellent service as always =)
forward2me
That's really great to hear - thank you. <br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind Regards,<br/><br/>Michelle.
Unknown Country
forward2me basic
AF
thanks very much
regaurds
andrew farrugia
forward2me
Many thanks for taking the time to respond to us - your comments are really appreciated. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
GG
Excellent service!! Perfect package! thanks
forward2me
Thank you for your feedback - it's great to hear that we did a good job for you.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
forward2me
That's great to hear - thank you.<br/><br/>We look forward to being of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
TR
Fast and reliable
Unknown Country
DHL Express Worldwide
SA
I had quite a large book to be sent to Greece, and it arrived by courier within 4 days, was perfectly packaged, and at a reasonable cost. Very happy doing business with them
forward2me
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
RF
There has been a problem with my order, either due to forwardtome or the original sender, ecommerce group Zalando (based in Germany, but with an online store in the UK too).

My order was for a man's green tie, but what arrived was a black leather guess wallet, totally incorrect from what I ordered. I am currently trying to pinpoint the source of this mixup so I can locate the correct item!

The enclosed receipt with my order from Zalando was for the green tie, but the product didn't match. I'm more inclined to think that the mixup occured with forward2me, as Zalando would have likely checked the contents when originally packing the shipment?
forward2me
Many thanks for taking the time to feedback to us - it's much appreciated.<br/><br/>When we receive parcels at the distribution centre, one of the checks is the cross referencing of the name and York House number on the parcel and then the parcel is carefully applied to your account. <br/>Once allocated to your account, an invoice for shipping is sent to you, detailing the contents of your parcel. <br/>We have strict processing procedures in place that don't allow the wrong parcel to be allocated to the wrong account.<br/>From the information we have in front of us and the procedures we have in place we can only suggest that the order has may be been picked incorrectly at Zalando.<br/><br/>Please get in touch as we are more than happy to assist with any returns or re-ordering.<br/><br/>Kind Regards,<br/><br/>Janet Grundy<br/>Operations Director.
Unknown Country
DHL Express Worldwide
GM
I think the service is very fast and efficient, though only worthwhile if you have many items or an expensive item. It's expensive to get a low-priced item delivered.
forward2me
Many thanks for your feedback - it's really important to us.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect.<br/><br/>For future shipments, please feel free to get in touch with us if you require a different/cheaper method of shipping.<br/><br/>Hope this all helps and we hope you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
forward2me basic
RD
First time I used the service and was extremely impressed! Parcel arrived just after 1 day I paid for the delivery! Will use forward2me again in the future for sure. Well Done!!!
forward2me
That's great to hear that we did a good job for you - thank you.<br/><br/>We look forward to receiving parcels for you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
PC
The whole payment and delivery was very straightforward and very fast. I'm very satisfied with the service. Maybe the packages prices a just a little to high, but besides that, pretty good. I will use it again.
forward2me
Thanks for taking the time to respond to us, we appreciate your comments. It's great to hear that you found the whole process straightforward, although you found the prices a little high.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - however for future shipments if you'd prefer a cheaper/different method of shipping, please get in touch. <br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
MV
Quick, hassle free service with the only drawback being quite a costly way to have goods posted.
forward2me
Many thanks for your feedback, it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a cheaper/different method of shipping for future shipments, then please get in touch. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
forward2me basic
NV
Very fast. Thanks
forward2me
Thank you for your feedback, it's really appreciated.<br/><br/>We hope we can help you our again in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
TH
Thank you. Great business and great service - very simple and easy.
forward2me
It's great to get such great comments - thank you.<br/><br/>We're looking forward to providing you with our great service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
CV
These guys are brilliAnt. Recieved my package in about 5 days I think to AU. Maybe it was even less.
forward2me
That's great to hear - thank you.<br/><br/>We hope we can help you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
MS
This is an excellent service. They perform just as advertised. I've used forward2me twice now, and they were not only reliable, they also communicated and shipped quickly.
forward2me
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
JA
G
W
Excellent packing, efficient handling and excellent service.
forward2me
That's great to hear - thank you.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
ST
Fast service and the shipping cost was pretty much the same as booking directly with the major shipping company.
forward2me
Many thanks for your feedback - it's really important to us.<br/><br/>We look forward to receiving and shipping parcels to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
PR
Great. Does exactly what it says on the box, which is all I want. I used the personal shopper service, too. Only potential concern in general is that you don't know for sure how much shipping will be until you come to that bridge. But I'm not sure how you'd solve that issue.
forward2me
Many thanks for your feedback - it's really appreciated.<br/><br/>It's great to hear that you used our personal shopper service.<br/><br/>On our website we have a pricing page, where you are able to enter the weight/dimensions and it will estimate the shipping costs for you. However if you are unsure of the size of the package then please get in touch with our customer services team, who will be more than happy to assist.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
IK
by the time you've got my product i had it the next day, excelent work, thanks a lot!!!
forward2me
That's really good to hear that we did a great job for you - thank you for your feedback it's really appreciated.<br/><br/>We hope to be able to help you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
CT
Best forwarding service around!
forward2me
That's great to hear - thank you very much.<br/><br/>We look forward to being of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
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