forward2me - Reviews | Customer Reviews

Customer Reviews

Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.

4.5 5

Based on 15820 reviews

Matthew Holihan 12 June 2013

DHL Express Worldwide

Thank you for your feedback - it's really appreciated. It's great to hear that although you were a little worried you found our service amazing and that you would highly recommend forward2me. We look forward to shipping to you again, sometime soon. Kind regards, Michelle.

This service was amazing. I was a little worried at first as to wether I would actually receive my package at all, but they dispatched it immediately. Would highly recommend this service.

Daniel Rehm 11 June 2013

DHL Economy Select

Many thanks for taking the time to leave your feedback. We're really pleased that you were happy with the processing of your package. Just to explain that there are 2 options for shipping overseas: 1. Direct from the retailer. A lot of retailers don't ship overseas/only ship to a number of countries. 2. Having the advantage of using a UK address for just £2 and having the parcel shipped through forward2me. This means that you can access the UK/European marketplace for things that you wouldn't normally be able to purchase. As part of this service we store, repack your parcel to reduce volume, prepare the export paperwork and ensure we provide support until the parcel arrives at your door. We hope this differentiates the charges between a parcel being shipped in the UK and the service that forward2me is offering. Kind Regards, Janet. Janet Grundy Operations Director.

Service and process flow was very good.
Marging is hidden in shipping cost which are estimated 10-15GBP compared to normal UK rates when booked online with UK agencies.

apostolos kalyvas 11 June 2013

DHL Express Worldwide

Great feedback - thank you very much. Kind regards, Michelle.

The best

Shontel Norgate 11 June 2013

DHL Express Worldwide

Many thanks for your feedback - it's really appreciated. That's good to hear that you received good communication and you found our service great. We look forward to receiving and shipping parcels to you, sometime soon. Kind regards, Michelle.

Great service - quick and good communication so that I always knew what was going on.

Siti Nurhidayah Binti Abdul Aziz 08 June 2013

DHL Express Worldwide

Many thanks for your feedback and kind comments. It's good to hear that everything went smoothly for you and that you found our customer services very helpful. We look forward to shipping to you again, sometime soon. Kind regards, Michelle.

SNB

Everything was smooth and the customer service is very helpful.

Americo Febbraio 08 June 2013

DHL Express Worldwide

That's great to hear - thank you. Kind regards, Michelle.

Perfect

Carsten Pedersen 07 June 2013

DHL Express Worldwide

That's great to hear - thank you. We look forward to receiving and shipping parcels to you, very soon. Kind regards. Michelle.

Track and trace was good too

lilia atanassova 07 June 2013

DHL Express Worldwide

That's lovely to hear - thank you. We hope to be shipping to you again, very soon. Kind regards, Michelle.

everything was excellent

Anne Lise Fangan 07 June 2013

DHL Economy Select

Great feedback - thank you. We look forward to shipping to you again in the near future. Kind regards, Michelle.

ALF

Simply great!!!

yean mee goh 07 June 2013

DHL Express Worldwide

Many thanks for your feedback and kind comments. We look forward to helping you out again, sometime soon. Kind regards, Michelle.

YMG

efficient, helpful and promising services provided

John YORK 07 June 2013

DHL Express Worldwide

I was so impressed with the prompt service. Thank you

That's really great to hear - thank you. We look forward to shipping to you again, sometime soon. Kind regards, Michelle.

Christiane Barrow 06 June 2013

DHL Express Worldwide

That's great to hear - thank you. We hope to be shipping to you again very soon. Kind regards, Michelle.

Reliable, fast, all good.

ANASTASIOS PAPAKONSTANTINOU 06 June 2013

DHL Express Worldwide

Thank you for taking the time to provide us with your feedback, it's really important to us. It's great to hear that you found our service very reliable and that the transit time to Greece was amazing. We look forward to receiving and shipping parcels to you again, sometime soon. Kind regards, Michelle.

Very reliable service , in just one day my package arrived from UK to Greece it was just amazing . Thanks

Carlo Dessì 06 June 2013

DHL Economy Select

Many thanks for taking the time to respond - your feedback is important to us. I have taken the liberty of translating your comments for others to see - hope you don't mind. 'Very fast, respond immediately to emails. The service fee is doubled if you decide to use the insurance of the shipment' We're pleased that you are happy with our service. You have insurance up to the value of £46 with standard insurance and the full value of the goods with the full cover insurance.. Hope this helps, Thanks, Janet. Janet Grundy Operations Director.

Molto veloce, rispondono subito alle mail. Il Costo del servizio raddoppia se decidete di utilizzare l'assicurazione della spedizione

Kathleen Cash 06 June 2013

DHL Express Worldwide

That's great to hear - thank you, your feedback is really appreciated. We look forward to shipping to you again, sometime soon. Kind regards, Michelle.

Great communication and customer service.Fast delivery. Very happy.

Jose Brey 05 June 2013

DHL Express Worldwide

Many thanks for taking the time to respond - we appreciate your feedback. We realise that pricing can be a sensitive issue but wanted to try and put this in context for you. To give you an example, the cost for us to ship say a ladies purse (cost ~ £10)is the same as the cost to ship an Iphone (cost~£500). For most people shipping an Iphone is excellent value for money but in the case of the purse, some customers will decide it's not good value. Sometimes bulky but light items can give customers the same feeling of the service being expensive but when put in context perhaps isn't. Again for example the cost of shipping 10 books costing ~£200 could be the same as the cost to ship something light but bulky like cushions, cost~£20. The cushions would take up more room in the aeroplane, although a lot lighter than the books. In these given situations customers quite often choose to consolidate multiple items into one shipment in order to improve the overall value of shipping. Fundamentally the determination of value is with each customer for each shipment. As part of the shipping process we open every package to ensure it's legal to ship, generate export paperwork,pay the courier and provide support until the parcel is in your hands. We're really pleased that you think the services works like a charm. We hope this all helps and you will continue to use forward2me. Have a great day. Kind Regards, Janet Janet Grundy Operations Director.

Good service, quick and professional but it's also rather expensive. It might cost you more the forwarding service than the item itself. However if you need it, it works like a charm.

JOHN KOURLIS 05 June 2013

DHL Express Worldwide

excellent service

Great feedback - thank you. We look forward to providing our excellent service to you, sometime soon. Kind regards, Michelle.

Joseph Grange 05 June 2013

forward2me basic

Thank you for your feedback, it's really appreciated. It's great to hear that you found our service excellent and that you would recommend us. We look forward to shipping future parcels to you. Kind regards, Michelle.

Excellent service all round Happy to use and recomend

Monique Micallef 05 June 2013

forward2me basic

Many thanks for your feedback - it's really appreciated. We hope to be receiving and shipping parcels to you again, very soon. Kind regards, Michelle.

It is a fast and deficient service

Paolo Fornasari 04 June 2013

DHL Express Worldwide

That's really great to hear - thank you. We look forward to shipping to you again, sometime soon. Kind regards, Michelle.

Really outstanding service
One day for delivery from UK to Italy.

patrick pavlik 04 June 2013

DHL Economy Select

Many thanks for your feedback - that's great to hear. We look forward to providing our great service again to you, sometime soon. Kind regards, Michelle.

Great service , quick reply

Michael Zammit 04 June 2013

DHL Express Worldwide

That's great to hear - thank you your feedback is important to us. We look forward to helping you out again very soon. Kind regards, Michelle.

I am pleased with the express service. Thank you

Francesco Catania LL.B (Melit) 04 June 2013

DHL Express Worldwide

Many thanks for your great feedback and kind comments, it's really appreciated. We look forward to shipping to you again, sometime soon. Kind regards, Michelle.

FCL

Thanks a million for your exceptional service. It is extremely impressive. Really keep it up!

Cheryl Morgan 04 June 2013

DHL Express Worldwide

Many thanks for your feedback - it's really appreciated. It's great to hear that you have enjoyed our excellent service and found it quick and easy to use. For future shipments we can offer other/cheaper options for shipping if you feel the DHL Express, door to door service is not quite right for you. Our web developers are currently working on functionality for the website for this. in the meantime just get in touch and we will be more than happy to help. Hope this all helps and you will continue to use forward2me. Kind regards, Michelle.

Excellent service, quick , easy to use, but if it was at all possible , would like cheaper delivery rates to Australia.

Nikolaj Henriksson 03 June 2013

DHL Express Worldwide

That's great to hear - thank you. We look forward to shipping to you again sometime soon. Kind regards, Michelle.

I'm happy!

Bruno Silva 03 June 2013

DHL Express Worldwide

Thank you for your feedback, it's really important to us. Kind regards Michelle.

very good!

Magne Sandve 03 June 2013

DHL Economy Select

That's great to hear that everything worked as expected - thank you. We hope to be shipping to you again very soon. Kind regards, Michelle.

Worled as expected, no complaints

Unverified Customer 03 June 2013

Unknown Shipment Details

Many thanks for your feedback, we really appreciate your comments. Our consolidation charges are cheaper with the more you ship - please get in touch for our pricing. Hope this helps and you'll continue to use forward2me. Kind Regards, Janet. Janet Grundy Operations Director.

Excellent customer service.

Fees tend to get a bit out of the hand when combining many separate small shipments, though.

Emanuel Agius 03 June 2013

forward2me basic

Many thanks for your feedback - it's really important to us. We're glad that you have enjoyed our fast service. We can offer other options for shipping if you feel the DHL Express, door to door service is too expensive/not quite right for you. Hope this all helps and you will continue to use forward2me. Kind regards, Michelle.

Fast service but prices slightly on the high side. I dont like paying more on shipping than the product itself

Charles Bajada 03 June 2013

forward2me basic

That's really great to hear - thank you, your feedback is really appreciated. We look forward to providing you with our excellent service again, sometime soon. Kind regards, Michelle.

Took some time before deciding to use forward2me but now that I have used it I am really glad I did. Used service 5 times in just 3 weeks and got excellent service.

Richard Stevenson 03 June 2013

DHL Express Worldwide

That's really good to hear - many thanks your feedback is important to us. Looking forward to shipping to you again, sometime soon. Kind regards, Michelle.

Fast and easy to deal with.

Niklas Axelsson 02 June 2013

DHL Express Worldwide

Thank you for your feedback, it's really appreciated. We look forward to you using forward2me again in the future. Kind regards, Michelle.

Very good service and shopping fast

Deepak Sewcharan 02 June 2013

DHL Express Worldwide

Thanks for your feedback - that's great to hear. We look forward to shipping to you again, sometime soon. Kind regards, Michelle.

Safe, speedy and worth it!

Unverified Customer 01 June 2013

Unknown Shipment Details

That's great to hear - many thanks for your feedback, it's important to us. Kind regards, Michelle.

good service fast shipping ok

Unverified Customer 01 June 2013

Unknown Shipment Details

Many thanks for your feedback and kind comments - it's really appreciated. We look forward to being of service to you again, in the near future. Kind regards, Michelle.

I am very much satisfied with everything that these guys do. The packing, the shipping, the service and extras are very much appreciated. Thank you!

Tiago Barbosa 31 May 2013

DHL Economy Select

Excellent customer service and fast delivery .

Many thanks for your feedback and kind comments. It's great to hear that we provided you with an excellent customer service. We look forward to helping you out again, sometime soon. Kind regards, Michelle.

João Diogo Fonseca 31 May 2013

DHL Express Worldwide

Many thanks for your comments. Our prices are completely transparent which you can see on our pricing page on the website www.forward2me.com/pricing. If you are unsure about the size and weight of your parcel, please contact us and we'll give you a quote. Our security team along with most other companies would most certainly make certain checks if more than one name appeared on a payment, not just for our security but for yours as well. By doing the things that we do, we like to think that this tells you that we are a professional company doing things the correct way. Have a great week. Kind Regards, Janet Grundy Operations Director

JDF

had problems with payments.
to be honest, they're not clear about how much u gonna spend.

i made two payments in two different names, and that caused a lot of problems.. why? dont k'now.. but that's sad.

Elizabeth Billiau 30 May 2013

DHL Express Worldwide

Many thanks for taking the time to feedback to us - we really appreciate it. We're pleased to hear that you received your goods and that we beat our competitors... Have a great week. Kind Regards, Janet. Janet Grundy Operations Director.

I have the required goods. I'm still waiting for someone else to answer a query on how they would send them....Obviously they are not getting the business.

Andreas Bäckström 30 May 2013

DHL Express Worldwide

Thank you for your feedback - it's really appreciated. We look forward to you using forward2me again, sometime soon. Kind regards, Michelle.

Very good

Michael Quinn 30 May 2013

DHL Express Worldwide

Email advising shipment obviously went astray and no action until i enquired after a week - should have chased it up sooner without prompting.

Freight rates suggest they enjoy a good margin.

Deepak Dhami 30 May 2013

DHL Economy Select

That's great to hear that we are exactly what you are looking for. We look forward to continuing to provide you with our quick and efficient service in the future. Kind regards, Michelle.

Quick and efficient service. Exactly what I'm looking for.
Thanks.

Anders Johansen 30 May 2013

DHL Express Worldwide

Thank you - that's great feedback. We look forward to helping you out again, sometime soon. Kind regards, Michelle.

Excellent indeed!

Patrick Kurts 29 May 2013

DHL Express Worldwide

Fast shipping!

That's great to hear - thank you. We look forward to shipping to you again, sometime soon. Kind regards, Michelle.

Efi Kokkini 29 May 2013

DHL Express Worldwide

Thank you for taking the time to provide us with your feedback, it's really important to us. It's good to hear that by using our services you have been able to access retailers/products that are not available in your country. We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - however for future if you'd prefer a different/cheaper option, then please get in touch and we can look at this for you. We hope this helps and that you will continue to use forward2me. Kind regards, Michelle.

It is so helpful to be provided with products that are not available in my country or cannot be shipped straight to me. That's a very clever business and makes things easier. The products arrive faster than ever expected however the cost is too high. A t-shirt was shipped to me with a cost equal to its value (around 23 euros for a very light item). I think this should be considered by the company.

Jade Lam 29 May 2013

DHL Express Worldwide

That's great to hear - thank you. We look forward to helping you out again, sometime soon. Kind regards, Michelle.

Package condition is excellent, and it's arriving on time as well

Ingrid Hobson-Jones 29 May 2013

DHL Express Worldwide

Thank you for your feedback. It's good to hear that we provided you with an excellent and prompt service. We look forward to shipping to you again, sometime soon. Kind regards, Michelle.

As always, an excellent service, prompt, efficient and goods arrived in perfect condition.

Suranganie Tennakoon 28 May 2013

DHL Express Worldwide

Many thanks for your feedback - it's really important to us. It's great to hear that you found our service to be very efficient. We can offer other options for shipping if you feel the DHL Express, door to door service is not quite right for you. Hope this all helps and you will continue to use forward2me. Kind regards, Michelle.

Final shipping cost a bit too high but otherwise very efficient good service.

Gabor Zrupko 28 May 2013

DHL Express Worldwide

That's great to hear - thank you. We look forward to shipping to you again in the future. Kind regards, Michelle.

Everything was just perfect! Fast, reliable...

Christiana Kostourou 28 May 2013

DHL Express Worldwide

Cannot fault the service at all. Fast, efficient with excellent customer care.

Many thanks for taking the time to provide us with your feedback - it's really appreciated. Please always feel free to get in touch with us if you require a different/cheaper method of shipping with no guarantees or tracking. Hope this helps and that you will continue to use forward2me. Kind regards, Michelle.

Aside from the fact that I am very pleased with the service I would probably use it more if it was a bit cheaper, but other than I am very pleased.

Bruce Schlaitzer 28 May 2013

DHL Economy Select

Many thanks for your feedback - it's really appreciated. It's great to hear that you had a very good experience with forward2me and that you are already sorting your next order. We look forward to receiving and shipping this to you. Kind regards, Michelle.

very good experience. I have already organized my next order and will see. i believe that i over did it on the insurance and will approach next shipment differently. packing was excellent.

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