customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Bruno Silva
03 June 2013
DHL Express Worldwide
BS
very good!
Thank you for your feedback, it's really important to us.<br/><br/>Kind regards<br/><br/>Michelle.
Magne Sandve
03 June 2013
DHL Economy Select
MS
Worled as expected, no complaints
That's great to hear that everything worked as expected - thank you.<br/><br/>We hope to be shipping to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unverified Customer
03 June 2013
Unknown Shipment Details
Excellent customer service.
Fees tend to get a bit out of the hand when combining many separate small shipments, though.
Fees tend to get a bit out of the hand when combining many separate small shipments, though.
Many thanks for your feedback, we really appreciate your comments.<br/><br/>Our consolidation charges are cheaper with the more you ship - please get in touch for our pricing.<br/><br/>Hope this helps and you'll continue to use forward2me.<br/><br/>Kind Regards,<br/>Janet.<br/><br/>Janet Grundy<br/>Operations Director.
Emanuel Agius
03 June 2013
forward2me basic
EA
Fast service but prices slightly on the high side. I dont like paying more on shipping than the product itself
Many thanks for your feedback - it's really important to us.<br/><br/>We're glad that you have enjoyed our fast service. We can offer other options for shipping if you feel the DHL Express, door to door service is too expensive/not quite right for you. <br/><br/>Hope this all helps and you will continue to use forward2me. <br/><br/>Kind regards,<br/><br/>Michelle.
Charles Bajada
03 June 2013
forward2me basic
CB
Took some time before deciding to use forward2me but now that I have used it I am really glad I did. Used service 5 times in just 3 weeks and got excellent service.
That's really great to hear - thank you, your feedback is really appreciated.<br/><br/>We look forward to providing you with our excellent service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Richard Stevenson
03 June 2013
DHL Express Worldwide
RS
Fast and easy to deal with.
That's really good to hear - many thanks your feedback is important to us.<br/><br/>Looking forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Niklas Axelsson
02 June 2013
DHL Express Worldwide
NA
Very good service and shopping fast
Thank you for your feedback, it's really appreciated.<br/><br/>We look forward to you using forward2me again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Deepak Sewcharan
02 June 2013
DHL Express Worldwide
DS
Safe, speedy and worth it!
Thanks for your feedback - that's great to hear.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unverified Customer
01 June 2013
Unknown Shipment Details
good service fast shipping ok
That's great to hear - many thanks for your feedback, it's important to us.<br/><br/>Kind regards,<br/><br/>Michelle.
Unverified Customer
01 June 2013
Unknown Shipment Details
I am very much satisfied with everything that these guys do. The packing, the shipping, the service and extras are very much appreciated. Thank you!
Many thanks for your feedback and kind comments - it's really appreciated.<br/><br/>We look forward to being of service to you again, in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Tiago Barbosa
31 May 2013
DHL Economy Select
TB
Excellent customer service and fast delivery .
Many thanks for your feedback and kind comments.<br/><br/>It's great to hear that we provided you with an excellent customer service.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
João Diogo Fonseca
31 May 2013
DHL Express Worldwide
JDF
had problems with payments.
to be honest, they're not clear about how much u gonna spend.
i made two payments in two different names, and that caused a lot of problems.. why? dont k'now.. but that's sad.
to be honest, they're not clear about how much u gonna spend.
i made two payments in two different names, and that caused a lot of problems.. why? dont k'now.. but that's sad.
Many thanks for your comments.<br/><br/>Our prices are completely transparent which you can see on our pricing page on the website www.forward2me.com/pricing. If you are unsure about the size and weight of your parcel, please contact us and we'll give you a quote.<br/><br/>Our security team along with most other companies would most certainly make certain checks if more than one name appeared on a payment, not just for our security but for yours as well.<br/><br/>By doing the things that we do, we like to think that this tells you that we are a professional company doing things the correct way.<br/><br/>Have a great week.<br/>Kind Regards,<br/><br/>Janet Grundy<br/>Operations Director
Elizabeth Billiau
30 May 2013
DHL Express Worldwide
EB
I have the required goods. I'm still waiting for someone else to answer a query on how they would send them....Obviously they are not getting the business.
Many thanks for taking the time to feedback to us - we really appreciate it.<br/><br/>We're pleased to hear that you received your goods and that we beat our competitors...<br/><br/>Have a great week.<br/><br/>Kind Regards,<br/>Janet.<br/><br/>Janet Grundy<br/>Operations Director.
Andreas Bäckström
30 May 2013
DHL Express Worldwide
AB
Very good
Thank you for your feedback - it's really appreciated.<br/><br/>We look forward to you using forward2me again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Michael Quinn
30 May 2013
DHL Express Worldwide
MQ
Email advising shipment obviously went astray and no action until i enquired after a week - should have chased it up sooner without prompting.
Freight rates suggest they enjoy a good margin.
Freight rates suggest they enjoy a good margin.
Deepak Dhami
30 May 2013
DHL Economy Select
DD
Quick and efficient service. Exactly what I'm looking for.
Thanks.
Thanks.
That's great to hear that we are exactly what you are looking for.<br/><br/>We look forward to continuing to provide you with our quick and efficient service in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Anders Johansen
30 May 2013
DHL Express Worldwide
AJ
Excellent indeed!
Thank you - that's great feedback.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Patrick Kurts
29 May 2013
DHL Express Worldwide
PK
Fast shipping!
That's great to hear - thank you.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Efi Kokkini
29 May 2013
DHL Express Worldwide
EK
It is so helpful to be provided with products that are not available in my country or cannot be shipped straight to me. That's a very clever business and makes things easier. The products arrive faster than ever expected however the cost is too high. A t-shirt was shipped to me with a cost equal to its value (around 23 euros for a very light item). I think this should be considered by the company.
Thank you for taking the time to provide us with your feedback, it's really important to us.<br/><br/>It's good to hear that by using our services you have been able to access retailers/products that are not available in your country.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - however for future if you'd prefer a different/cheaper option, then please get in touch and we can look at this for you.<br/><br/>We hope this helps and that you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
Jade Lam
29 May 2013
DHL Express Worldwide
JL
Package condition is excellent, and it's arriving on time as well
That's great to hear - thank you.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Ingrid Hobson-Jones
29 May 2013
DHL Express Worldwide
IH
As always, an excellent service, prompt, efficient and goods arrived in perfect condition.
Thank you for your feedback.<br/><br/>It's good to hear that we provided you with an excellent and prompt service.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Suranganie Tennakoon
28 May 2013
DHL Express Worldwide
ST
Final shipping cost a bit too high but otherwise very efficient good service.
Many thanks for your feedback - it's really important to us.<br/><br/>It's great to hear that you found our service to be very efficient.<br/><br/>We can offer other options for shipping if you feel the DHL Express, door to door service is not quite right for you. <br/><br/>Hope this all helps and you will continue to use forward2me. <br/><br/>Kind regards,<br/><br/>Michelle.
Gabor Zrupko
28 May 2013
DHL Express Worldwide
GZ
Everything was just perfect! Fast, reliable...
That's great to hear - thank you.<br/><br/>We look forward to shipping to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Christiana Kostourou
28 May 2013
DHL Express Worldwide
CK
Cannot fault the service at all. Fast, efficient with excellent customer care.
CK
Aside from the fact that I am very pleased with the service I would probably use it more if it was a bit cheaper, but other than I am very pleased.
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>Please always feel free to get in touch with us if you require a different/cheaper method of shipping with no guarantees or tracking.<br/><br/>Hope this helps and that you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
Bruce Schlaitzer
28 May 2013
DHL Economy Select
BS
very good experience. I have already organized my next order and will see. i believe that i over did it on the insurance and will approach next shipment differently. packing was excellent.
Many thanks for your feedback - it's really appreciated.<br/><br/>It's great to hear that you had a very good experience with forward2me and that you are already sorting your next order.<br/><br/>We look forward to receiving and shipping this to you.<br/><br/>Kind regards,<br/><br/>Michelle.
Espen Jorgensen
27 May 2013
DHL Express Worldwide
EJ
Good service, thanks
That's great to hear - thank you.<br/><br/>We look forward to helping you out again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
claudio licata
27 May 2013
DHL Express Worldwide
CL
Again an excellent service, highly reliable, same day forwarding and delivery in 24 hours. what else should i say? :-)
That's wonderful to hear, thank you for taking the time to provide us with your feedback.<br/><br/>We look forward to providing you with our excellent service sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Mário Nogueira
26 May 2013
DHL Express Worldwide
MN
will use again.
That's great to hear - thank you.<br/><br/>We will look forward to you using us again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
kris mestdag
26 May 2013
DHL Economy Select
KM
reliable & fast service. a cheaper shipping option should be offered though, would be useful for items that you don't need to have soon, and for cheaper stuff...
Many thanks for your feedback - it's really important to us.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect. <br/><br/>For future shipments please always feel free to get in touch with us and we can offer you a different/cheaper method of shipping with no guarantees or tracking.<br/><br/>We hope this helps and that you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
KM
thanks for your reply, but in my opinion the other shipping options should be always available on the website, and not given on special request by e-mail. <br/><br/>sincerely,
Aleksandra Gehrke
25 May 2013
DHL Economy Select
AG
This was my first time using forward2me. I bought two dollhouses - two packages with 15kg weight (togehter). The parcels were shipped on Thursday afternoon and arrived safely on Monday morning at my doorstep in Germany. The price for this kind of packages and the speed of delivery with tracking e2e was absolutely reasonable (About 35 GBP). I will use this service in the future if I need to ship bigger, heavier items from the UK.
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>It's great to hear that you received your packages safely.<br/><br/>We look forward to shipping to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Maya Walker
25 May 2013
DHL Express Worldwide
MW
forward2me was absolutely amazing... fast, reliable service. I was worried I wouldn't get my packing in time for an even but shipping to Australia only took 4 days. Very happy!
Many thanks for your kind comments and it's great to hear that you received your package in time.<br/><br/>We hope we can help you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
João Marcos Silva
25 May 2013
DHL Express Worldwide
JMS
Arrived safely, as always. Thank you.
That's great to hear that your parcel arrived safely.<br/><br/>We look forward to helping you out again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Carmen Bonello
24 May 2013
forward2me basic
CB
I was very pleased with your service. It was my first time experience and I will definitely use it in the future if the need arises. I will recommend forward2me to anyone.
CB
I would like to know whether you provide a cheaper service other than the DHL door to door delivery. I am sure you appreciate that another option in delivery will make a difference when buying goods which weigh quite a lot. I live in Malta and I find online buying a little difficult because of postage and delivery duties.
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>We are glad that you have enjoyed your first experience with forward2me and that you will recommend us to others - thank you.<br/><br/>Please always feel free to get in touch with us if you require a different/cheaper method of shipping with no guarantees or tracking, for future.<br/><br/>We hope this all helps and we look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Kristal Camilleri Murison
24 May 2013
DHL Express Worldwide
KCM
Goods arrived on time and all intact. Thank you forward2me for your great service. I've got another package on its way next week :)
Many thanks for your feedback - it's great to hear that you received your parcel in good time.<br/><br/>We look forward to receiving and shipping your next parcel.<br/><br/>Kind regards,<br/><br/>Michelle.
Nick Minden
24 May 2013
DHL Economy Select
NM
Really fast and good service.
That's really great to hear - thank you.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Alvin Ip
23 May 2013
DHL Express Worldwide
AI
Very fast shipping. Highly recommended.
Thank you for your feedback.<br/><br/>That's great to hear that you found our shipping very fast and that you would highly recommend forward2me.<br/><br/>We look forward to being of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
yean mee goh
23 May 2013
DHL Express Worldwide
YMG
Have been using their service for almost 2 years and never fail me! Many thanks for such dedicated service and help whenever needed
That's great to hear - many thanks for your kind comments.<br/><br/>We look forward to receiving and shipping parcels to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Muzakkir Mokti
23 May 2013
DHL Express Worldwide
MM
Great service and very realiable...can trust them to pack your valuable items with extra care without even having to ask for it....remember to consolidate
Many thanks for your feedback, it's really appreciated.<br/><br/>It's to good to hear that you found our service great and reliable and that you received your items well packaged.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Jennifer Prins
23 May 2013
DHL Express Worldwide
JP
The service was very quick, I received my shoes in Canada within a week and a half. The cost of shipping plus duties was more than the shoes themselves, but I am pleased to have them and could not have gotten hold of them any other way.
Many thanks for your feedback - it's really appreciated.<br/><br/>It's nice to hear that by using our service you were able to receive your shoes from a retailer which didn't ship to your country.<br/><br/>We look forward to shipping to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Juras Bielinis
22 May 2013
DHL Express Worldwide
JB
Forwarding could be not so expensive.
Many thanks for taking the time to respond to us, we appreciate your comments. <br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments then, please get in touch and we will be more than happy to help.<br/><br/>We look forward to shipping to you again in the future. <br/><br/>Kind regards,<br/><br/>Michelle.
Tanya Archwamety
22 May 2013
DHL Express Worldwide
TA
The service was superb.
However, I was taxed quite a lot for the parcel!
I have requested to separate the items into several smaller shipments but was later convinced by forward2me that consolidated parcel is cheaper.
I know you are just trying to help.
But I will make sure the next time I use forward2me service again, you will arrange according to my suggestion.
:)
Thank you!
However, I was taxed quite a lot for the parcel!
I have requested to separate the items into several smaller shipments but was later convinced by forward2me that consolidated parcel is cheaper.
I know you are just trying to help.
But I will make sure the next time I use forward2me service again, you will arrange according to my suggestion.
:)
Thank you!
Many thanks for taking the time to leave your feedback.<br/><br/>It looks like our team was trying to save you some money on the shipping costs (which you did...) but unfortunately it looks like you're telling us that you lost your savings on the taxes you have paid.<br/>Taking into consideration the money you saved on shipping, lets hope that compensated for the money you paid on taxes...<br/><br/>We're more than happy to ship in smaller parcels for you in future - I will pop a note on your account.<br/>Sorry we didn't get it quite right for you but we did try...<br/><br/>Kind Regards,<br/><br/>Janet Grundy<br/>Operations Director
Ann Mohan-Gannon
21 May 2013
DHL Express Worldwide
AM
The service is too expensive. It would have cost as much to had a tiny package shipped to Ireland as the item cost!
Many thanks for taking the time to feedback to us , your comments are really important to us. <br/>We realise that pricing can be a sensitive issue but wanted to try and put this in context for you. <br/>To give you an example, the cost for us to ship say a ladies purse (cost ~ £10)is the same as the cost to ship an Iphone (cost~£500). For most people shipping an Iphone is excellent value for money but in the case of the purse, some customers will decide it's not good value. <br/>Sometimes bulky but light items can give customers the same feeling of the service being expensive but when put in context perhaps isn't. <br/>Again for example the cost of shipping 10 books costing ~£200 could be the same as the cost to ship something light but bulky like cushions, cost~£20. The cushions would take up more room in the aeroplane, although a lot lighter than the books. <br/>In these given situations customers quite often choose to consolidate multiple items into one shipment in order to improve the overall value of shipping. Fundamentally the determination of value is with each customer for each shipment. <br/>As part of the shipping process we open every package to ensure it's legal to ship, generate export paperwork,pay the courier and also pay our team of employees a reasonable salary. <br/>We hope this all helps and you will continue to use forward2me. <br/>Have a great day.<br/> <br/>Kind Regards,<br/><br/>Janet Grundy<br/>Operations Director
John Rabjerg
21 May 2013
DHL Express Worldwide
JR
Excellent service. Easy to use. I will definitely use forward2me again.
Many thanks for your feedback - it's really appreciated.<br/><br/>It's great to hear that you found our service easy to use.<br/><br/>We look forward to shipping parcels to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Panagiotis Bastas
21 May 2013
DHL Express Worldwide
PB
Excellent but discouragingly expensive.
Many thanks for taking the time to feedback to us - we really appreciate your comments. <br/><br/>We are glad that you have enjoyed our excellent service. We can offer other/cheaper options for shipping if you feel the DHL Express, door to door service is not quite right/too expensive for you. <br/><br/>Please get in touch for future shipments and we will be more than happy to help.<br/><br/>We hope that you will continue to use forward2me. <br/><br/>Kind regards,<br/><br/>Michelle.
Clare Lavery
20 May 2013
DHL Express Worldwide
CL
Awesome service
Great feedback - thank you very much.<br/><br/>We look forward to providing our awesome service to you again, sometime very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Patrice Butler
19 May 2013
DHL Express Worldwide
PB
Highly recommend, will be using again and super fast postage as well. Love it!
That's great to hear - thank you.<br/><br/>We're looking forward to receiving and shipping parcels to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Ailsa Duffy
19 May 2013
DHL Express Worldwide
AD
Service was superb. Took the initative and sought further information from client when this was needed. Communicated promptly. No hesitation about using this service again.
Many thanks for your great feedback, it's really appreciated.<br/><br/>We look forward to receiving and shipping parcels to you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Tanya Poston
17 May 2013
DHL Express Worldwide
TP
Wonderful service. Very convenient. Next time I'm probably gonna use a different shipping option just to see what I prefer.
I only wish the exchange rate between currencies wasn't so bad that I could take advantage of the service more often!
I only wish the exchange rate between currencies wasn't so bad that I could take advantage of the service more often!
Many thanks for taking the time to leave us with your feedback, and for your kind comments - it's really appreciated.<br/><br/>We're really pleased to hear that you thought our service was wonderful and convenient.<br/><br/>We look forward to shipping to you again in the future. <br/><br/>Kind Regards,<br/><br/>Michelle.
David Duarte
17 May 2013
DHL Express Worldwide
DD
Amazing and Reliable Service.
Many thanks for your kind comments.<br/><br/>It's great to hear that you found our service amazing and reliable.<br/><br/>We are looking forward to receiving and shipping parcels to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Khairul Anuar Abdul Rahman
17 May 2013
DHL Express Worldwide
KAA
Very fast service!
That's great to hear - thank you.<br/><br/>We look forward to providing our very fast service to you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.