customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Angela Hill
18 June 2013
DHL Express Worldwide
AH
Efficient and reliable, very impressed
That's great to hear - thank you.<br/><br/>We look forward to providing our efficient and reliable service to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Eduardo Sattamini
17 June 2013
DHL Express Worldwide
ES
Good service, although I wasn't aware I had to pay high admin fees at my door for DHL.
Many thanks for your feedback, we really appreciate it..<br/><br/>The only fees that you may have to pay at your door are customs duty and any tax that your country applies.<br/>If the charge was anything but this then please get in touch.<br/>This is completely out of our hands and different rates apply in different countries.<br/>We try to be as transparent as we can regarding the possibility of these extra charges. Please see the FAQ'S page and our Terms of Trade on our website for more information.<br/>We hope you will continue to use forward2me as your preferred parcel forwarding company.<br/><br/>Kind Regards,<br/>Janet.<br/><br/>Janet Grundy
Jonathan Tonna
17 June 2013
forward2me basic
JT
Excellent service although price is high
Many thanks for your feedback - it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service in the future, then please get in touch. <br/><br/>We hope this helps and that you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
VASILEIOS PACHNELIS
17 June 2013
DHL Express Worldwide
VP
Fast delivery but high prices.
Thank you for your feedback.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service in the future, then please get in touch. <br/><br/>We hope this helps and that you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
Stefan Hagen
17 June 2013
DHL Economy Select
SH
Toller Preis für Service und Versand.
Schnelle Weiterleitung der Sendung noch am selben Tag; trotz meines wirklich große Paketes überhaupt keine Probleme. Weiter so!!!
Schnelle Weiterleitung der Sendung noch am selben Tag; trotz meines wirklich große Paketes überhaupt keine Probleme. Weiter so!!!
Thank you for your feedback - we've translated this, we hope you don't mind.<br/>Great price for service and shipping.<br/>Fast forwarding the broadcast on the same day, despite my really big package no problems at all. Keep it up!<br/><br/>That's great to hear - thank you.<br/><br/>We look forward to shipping you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Jason Sanders
17 June 2013
DHL Express Worldwide
JS
I received a bill from DHL a few days ago. I'm not sure why. The last time I used the service, there was no additional bill. I am wondering why I received the bill, and if it is possibly in error?
Sincere apologies for not getting back in touch sooner but thank you for taking the time to leave the feedback.<br/><br/>It is possible that the bill that you received is for duty and taxes that your country applies. Without seeing the paperwork it is difficult to tell.<br/><br/>Please contact us if we can be of any assistance.<br/><br/>Kind Regards,<br/>Janet<br/><br/>Janet Grundy
Vasco Ferreira
15 June 2013
DHL Economy Select
VF
Amazing service. That's all I can say. Cheers!
That's amazing feedback - thank you.<br/><br/>We look forward to shipping to you again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Heather Schijf
14 June 2013
DHL Express Worldwide
HS
GREAT!!
Great feedback - thank you.<br/><br/>Kind regards,<br/><br/>Michelle.
Harris Papathomas
14 June 2013
DHL Express Worldwide
HP
Excellent Service and very helpfull
Great feedback - thank you very much.<br/><br/>We look forward to providing you with our excellent service again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Juuso Marttila
14 June 2013
DHL Economy Select
JM
Response times in all stages were astonishingly quick. The service was quite expensive, but on the other hand couldn't have gotten an Islabike to Finland any cheaper through any other service. Shopping service made my day when Islabike refused international customers due to high domestic demand.
Many thanks for your feedback - it's really appreciated.<br/><br/>It's great to hear that by using our shopping service you were able to get the bike that you wanted.<br/><br/>We hope we can be of service to you again, in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Christos Savva
14 June 2013
DHL Express Worldwide
CS
A touch expensive for heavy packages but its still value for money. Very fast service too.
Many thanks for your feedback - it's really appreciated.<br/><br/>It's great to hear that you thought we provided you with value for money and that you found our service fast.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unverified Customer
14 June 2013
Unknown Shipment Details
prompt service
That's great to hear - thank you.<br/><br/>We look forward to providing you with our prompt service again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Destiny Ortiz
14 June 2013
DHL Express Worldwide
DO
This was an awesome experience :). So I was able to buy an item through eBay that was only available to UK an wouldn't ship to U.S. At first I thought this service would be way over my budget and not up to my standards. I was so wrong thank you so much!!! I now have the item and without this service I couldn't have bid on the item!!! Lol!! Sorry just really excited and I hope to use this service again sometime in the future after I get my next check :) <3
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>That's great to hear that by using our service you were able to make your purchase from a retailer that didn't ship to your country.<br/><br/>We look forward to you using our service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Christine Smith
14 June 2013
DHL Express Worldwide
CS
Speed and tracking excellent -
Many thanks for your feedback.<br/><br/>It's great to hear that you found the speed of our service and tracking excellent.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
katja ostermann
13 June 2013
DHL Express Worldwide
KO
everything worked out fine and was pretty fast.
It is rather expensive but if you really want something from the UK that cannot be sent to other countries it's worth it
It is rather expensive but if you really want something from the UK that cannot be sent to other countries it's worth it
Many thanks for your taking the time to leave your feedback - it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service in the future, then please get in touch. <br/><br/>We hope this helps and that you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
roseann kang
13 June 2013
DHL Express Worldwide
RK
excellent. shipping was quick and prompt. i will use this service again if there is anything i wish to obtain from the uk
Many thanks for your feedback - it's great to hear that you will use our service in the future - we look forward to it.<br/><br/>Kind regards,<br/><br/>Michelle.
Caroline Butler
13 June 2013
DHL Express Worldwide
CB
Books arrived in super condition!
That's goods to hear that you received your books in super condition.<br/><br/>We look forward to helping you out again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Jaroslav Zlamal
13 June 2013
DHL Economy Select
JZ
Great service!
That's great to hear - thank you.<br/><br/>We look forward to shipping to you again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
M.L. Simons
13 June 2013
DHL Express Worldwide
MS
I am glad this service exsists BUT... I didn't get any status or tracking information until the very last moment. And I also think the prices are way too excessive.
Many thanks for taking the time to feedback to us. Your comments are important to us.<br/><br/>We're really sorry that you didn't receive your tracking when you should have done. These are usually automatically issued when the parcel leaves the warehouse.<br/><br/>We are able to offer other cheaper methods of shipping that don't offer any guarantees, tracking or fast delivery timescales. Please get in touch.<br/><br/>We hope you will continue to use forward2me..<br/><br/>Kind Regards,<br/>Janet.<br/><br/>Janet Grundy
Phillip McGrath
12 June 2013
DHL Express Worldwide
PM
Fast and professional service for your must have items. Unfortunately far too expensive to use on an ongoing basis.
Many thanks for your feedback, it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments, please get in touch. <br/><br/>We hope this helps and that you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
Deon Kretzschmar
12 June 2013
DHL Express Worldwide
DK
Prompt service. Great Communication. Perhaps a bit pricey - but worth every cent. Will be using the service again!
Many thanks for your feedback - it's really important to us.<br/><br/>It's great to hear that you will be using forward2me again.<br/><br/>Kind regards,<br/><br/>Michelle.
alan crosswell
12 June 2013
DHL Express Worldwide
AC
Reasonable service.....not the quickest delivery.......but overpriced to the hilt
Thank you for taking the time to leave your feedback.<br/><br/>We're pleased that you think that we provide a reasonable service but are concerned that you think that the delivery wasn't the quickest.<br/>We can see from the tracking that your shipment left us late afternoon on 28 May and was signed for by your good self on 4 June at 8.45am. This is classed as 4 working days excluding the despatch and arrival day.<br/>We have also noticed that you are in Tasmania which is classed as an outlying area by DHL which can sometimes mean the transit time is a little longer than normal.<br/>This has also fmeant that DHL applied an out of area charge, hence your shipping invoice being larger than say Central Australia.<br/>We're also sorry that you feel that our service is over priced.<br/>When we sent you your shipping invoice we did put a note asking you to get in touch if you wanted a cheaper method of shipping as we had noticed the value of the item was relatively low.<br/>As we didn't hear anything back we continued with the DHL Express service.<br/>Another customer may say this was good value for money if they were shipping an iPhone valued at £500+ (similar size package to yours). It's personal preference...<br/><br/>We hope this all helps you to understand the pricing and that you will continue to use forward2me.<br/><br/>Kind Regards,<br/>Janet.<br/><br/>Janet Grundy
Michael Haworth
12 June 2013
DHL Express Worldwide
MH
Awesome service. Will definitely use again. Thanks
That's great to hear - thank you.<br/><br/>We look forward to you using our awesome service again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
John Rondolo
12 June 2013
DHL Express Worldwide
JR
excellent service
That's great feedback - thank you.<br/><br/>We look forward to being of service, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Gabriella Evans
12 June 2013
DHL Express Worldwide
GE
Excellent service, super fast shipping!
Thank you for your feedback, it's really important to us.<br/><br/>We look forward to providing our excellent service to you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Matthew Holihan
12 June 2013
DHL Express Worldwide
MH
This service was amazing. I was a little worried at first as to wether I would actually receive my package at all, but they dispatched it immediately. Would highly recommend this service.
Thank you for your feedback - it's really appreciated.<br/><br/>It's great to hear that although you were a little worried you found our service amazing and that you would highly recommend forward2me.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Daniel Rehm
11 June 2013
DHL Economy Select
DR
Service and process flow was very good.
Marging is hidden in shipping cost which are estimated 10-15GBP compared to normal UK rates when booked online with UK agencies.
Marging is hidden in shipping cost which are estimated 10-15GBP compared to normal UK rates when booked online with UK agencies.
Many thanks for taking the time to leave your feedback.<br/><br/>We're really pleased that you were happy with the processing of your package.<br/><br/>Just to explain that there are 2 options for shipping overseas:<br/><br/>1. Direct from the retailer. A lot of retailers don't ship overseas/only ship to a number of countries.<br/>2. Having the advantage of using a UK address for just £2 and having the parcel shipped through forward2me.<br/>This means that you can access the UK/European marketplace for things that you wouldn't normally be able to purchase.<br/>As part of this service we store, repack your parcel to reduce volume, prepare the export paperwork and ensure we provide support until the parcel arrives at your door. <br/>We hope this differentiates the charges between a parcel being shipped in the UK and the service that forward2me is offering.<br/><br/><br/>Kind Regards,<br/>Janet.<br/><br/>Janet Grundy<br/>Operations Director.
apostolos kalyvas
11 June 2013
DHL Express Worldwide
AK
The best
Great feedback - thank you very much.<br/><br/>Kind regards,<br/><br/>Michelle.
Shontel Norgate
11 June 2013
DHL Express Worldwide
SN
Great service - quick and good communication so that I always knew what was going on.
Many thanks for your feedback - it's really appreciated.<br/><br/>That's good to hear that you received good communication and you found our service great.<br/><br/>We look forward to receiving and shipping parcels to you, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Siti Nurhidayah Binti Abdul Aziz
08 June 2013
DHL Express Worldwide
SNB
Everything was smooth and the customer service is very helpful.
Many thanks for your feedback and kind comments.<br/><br/>It's good to hear that everything went smoothly for you and that you found our customer services very helpful.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Americo Febbraio
08 June 2013
DHL Express Worldwide
AF
Perfect
That's great to hear - thank you.<br/><br/>Kind regards,<br/><br/>Michelle.
Carsten Pedersen
07 June 2013
DHL Express Worldwide
CP
Track and trace was good too
That's great to hear - thank you.<br/><br/>We look forward to receiving and shipping parcels to you, very soon.<br/><br/>Kind regards.<br/><br/>Michelle.
lilia atanassova
07 June 2013
DHL Express Worldwide
LA
everything was excellent
That's lovely to hear - thank you.<br/><br/>We hope to be shipping to you again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Anne Lise Fangan
07 June 2013
DHL Economy Select
ALF
Simply great!!!
Great feedback - thank you.<br/><br/>We look forward to shipping to you again in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
yean mee goh
07 June 2013
DHL Express Worldwide
YMG
efficient, helpful and promising services provided
Many thanks for your feedback and kind comments.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
John YORK
07 June 2013
DHL Express Worldwide
JY
I was so impressed with the prompt service. Thank you
That's really great to hear - thank you.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Christiane Barrow
06 June 2013
DHL Express Worldwide
CB
Reliable, fast, all good.
That's great to hear - thank you.<br/><br/>We hope to be shipping to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
ANASTASIOS PAPAKONSTANTINOU
06 June 2013
DHL Express Worldwide
AP
Very reliable service , in just one day my package arrived from UK to Greece it was just amazing . Thanks
Thank you for taking the time to provide us with your feedback, it's really important to us.<br/><br/>It's great to hear that you found our service very reliable and that the transit time to Greece was amazing.<br/><br/>We look forward to receiving and shipping parcels to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Carlo Dessì
06 June 2013
DHL Economy Select
CD
Molto veloce, rispondono subito alle mail. Il Costo del servizio raddoppia se decidete di utilizzare l'assicurazione della spedizione
Many thanks for taking the time to respond - your feedback is important to us.<br/><br/>I have taken the liberty of translating your comments for others to see - hope you don't mind.<br/><br/>'Very fast, respond immediately to emails. The service fee is doubled if you decide to use the insurance of the shipment'<br/><br/>We're pleased that you are happy with our service.<br/><br/>You have insurance up to the value of £46 with standard insurance and the full value of the goods with the full cover insurance..<br/><br/><br/>Hope this helps,<br/>Thanks,<br/>Janet.<br/><br/>Janet Grundy<br/>Operations Director.
Kathleen Cash
06 June 2013
DHL Express Worldwide
KC
Great communication and customer service.Fast delivery. Very happy.
That's great to hear - thank you, your feedback is really appreciated.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Jose Brey
05 June 2013
DHL Express Worldwide
JB
Good service, quick and professional but it's also rather expensive. It might cost you more the forwarding service than the item itself. However if you need it, it works like a charm.
Many thanks for taking the time to respond - we appreciate your feedback.<br/><br/>We realise that pricing can be a sensitive issue but wanted to try and put this in context for you. <br/>To give you an example, the cost for us to ship say a ladies purse (cost ~ £10)is the same as the cost to ship an Iphone (cost~£500). For most people shipping an Iphone is excellent value for money but in the case of the purse, some customers will decide it's not good value. <br/>Sometimes bulky but light items can give customers the same feeling of the service being expensive but when put in context perhaps isn't. <br/>Again for example the cost of shipping 10 books costing ~£200 could be the same as the cost to ship something light but bulky like cushions, cost~£20. The cushions would take up more room in the aeroplane, although a lot lighter than the books. <br/>In these given situations customers quite often choose to consolidate multiple items into one shipment in order to improve the overall value of shipping. Fundamentally the determination of value is with each customer for each shipment. <br/>As part of the shipping process we open every package to ensure it's legal to ship, generate export paperwork,pay the courier and provide support until the parcel is in your hands.<br/><br/>We're really pleased that you think the services works like a charm.<br/><br/>We hope this all helps and you will continue to use forward2me. <br/>Have a great day. <br/><br/>Kind Regards,<br/>Janet<br/><br/>Janet Grundy<br/>Operations Director.
JOHN KOURLIS
05 June 2013
DHL Express Worldwide
JK
excellent service
Great feedback - thank you.<br/><br/>We look forward to providing our excellent service to you, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Joseph Grange
05 June 2013
forward2me basic
JG
Excellent service all round Happy to use and recomend
Thank you for your feedback, it's really appreciated.<br/><br/>It's great to hear that you found our service excellent and that you would recommend us.<br/><br/>We look forward to shipping future parcels to you.<br/><br/>Kind regards,<br/><br/>Michelle.
Monique Micallef
05 June 2013
forward2me basic
MM
It is a fast and deficient service
Many thanks for your feedback - it's really appreciated.<br/><br/>We hope to be receiving and shipping parcels to you again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Paolo Fornasari
04 June 2013
DHL Express Worldwide
PF
Really outstanding service
One day for delivery from UK to Italy.
One day for delivery from UK to Italy.
That's really great to hear - thank you.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
patrick pavlik
04 June 2013
DHL Economy Select
PP
Great service , quick reply
Many thanks for your feedback - that's great to hear.<br/><br/>We look forward to providing our great service again to you, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Michael Zammit
04 June 2013
DHL Express Worldwide
MZ
I am pleased with the express service. Thank you
That's great to hear - thank you your feedback is important to us.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Francesco Catania LL.B (Melit)
04 June 2013
DHL Express Worldwide
FCL
Thanks a million for your exceptional service. It is extremely impressive. Really keep it up!
Many thanks for your great feedback and kind comments, it's really appreciated.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Cheryl Morgan
04 June 2013
DHL Express Worldwide
CM
Excellent service, quick , easy to use, but if it was at all possible , would like cheaper delivery rates to Australia.
Many thanks for your feedback - it's really appreciated.<br/><br/>It's great to hear that you have enjoyed our excellent service and found it quick and easy to use. <br/><br/>For future shipments we can offer other/cheaper options for shipping if you feel the DHL Express, door to door service is not quite right for you. Our web developers are currently working on functionality for the website for this. in the meantime just get in touch and we will be more than happy to help. <br/><br/>Hope this all helps and you will continue to use forward2me. <br/><br/>Kind regards,<br/><br/>Michelle.
Nikolaj Henriksson
03 June 2013
DHL Express Worldwide
NH
I'm happy!
That's great to hear - thank you.<br/><br/>We look forward to shipping to you again sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.