customer reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.785723374475%
4
2.5448530347372%
3
1.0497518768291%
2
0.68074818679221%
1
1.7495864613819%
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reviews of forward2me
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Unknown Country
DHL Express Worldwide
ADG
ok...fast and efficent
forward2me
Many thanks for your feedback - it's really appreciated.<br/><br/>We look forward to helping you out in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
JT
No complaints.Great service. Parcel arrived nice and quickly. Would recommend.
forward2me
That's really good to hear that we did a great job for you and that you would recommend our services - thank you.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
VO
very fast service
forward2me
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
LM
Great communication service. Had more than one package, which they secured and combined until all packages were ready for shipping. Excellent packaging, all items were well secured. Very fast delivery and feedback on everything. The price for small items however could be cheaper, but due to the quality of service I witnessed, I think I can't complain much.
forward2me
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>It's good to hear that you made use of our consolidation service to help save on shipping costs and that all your items had been packaged securely.<br/><br/>We can offer other options for shipping if you feel the DHL Express, door to door service is not quite right for smaller items. <br/><br/>Please feel free to get in touch with our customer services for future shipments and they will be more than happy to assist you.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
forward2me basic
NM
I LOVE YOUR SERVICE SINCE I AM FROM MALTA, MOST OF THE SITES I USED TO VIEW ONLINE COULDNT DELIVER HERE TO MALTA BUT WITH YOUR SERVICE THAT PROBLEM IS SOLVED.
HOWEVER THERE ARE SOME SITES THAT DONT USE BUSINESS ADRESSES THAT I DONT KNOW WHY.
forward2me
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>It's great to hear that you love our service and that it has enabled you to make purchases on sites that don't deliver to Malta.<br/><br/>99.9% of retailers deliver to us with no problems, although we do have odd ones that won't deliver to a business address.<br/><br/>If you would like to provide details through our customer services of the retailers that you have had problems with, then we can look into these for you.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
EK
Very serious and quick delivery!
Just awsome.
forward2me
That's really good to hear that we did a great job for you.<br/><br/>It's great to hear that you think our service is awesome.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
MA
It'a good service
forward2me
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
DB
Very happy with service and fast thanks David NZ
forward2me
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for your feedback - it's really important to us.<br/><br/>We're glad that you have enjoyed our excellent service. We can offer other options for shipping if you feel the DHL Express, door to door service is not for you.<br/> <br/>We look forward to you using our excellent service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
TN
Excellent service, really fast! Of course you have to pay for the excellent service...
Unknown Country
DHL Express Worldwide
PK
every time all is good,no problem at all.I feel safe for the items that will arrive at home from England.Many thanks.
forward2me
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>We look forward to receiving and shipping parcels for you, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
ECD
Spot on, excellent service and handling, will use them again...
forward2me
That's really good to hear that we did a great job for you.<br/><br/>We look forward to you using our services again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
GRD
All excellent!! Gentili ed efficienti, consigliato!!
forward2me
Many thanks for your feedback - its really important to us.<br/><br/>We've translated your comments - we hope you don't mind.<br/><br/> Friendly and efficient, recommended!<br/><br/>We look forward to shipping parcels to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
MM
Fantastic overnight delivery to Sweden
forward2me
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
FS
Very fast and efficient.
forward2me
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
GW
Exactly what I needed!
forward2me
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind Regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
AK
Excellent service, item shipped the same day it was received at the warehouse. DHL very quick as usual with reasonable pricing, however as others have suggested it would be good to see some 'economy' shipping options as DHL Express can get pricey with larger items.
forward2me
Many thanks for taking the time to respond to us, we appreciate your comments.<br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments then please get in touch. <br/><br/>We look forward to shipping to you again in the future. <br/><br/>Kind Regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
AH
I used forward2me for the first time recently. The service worked perfectly and my goods arrived in New Zealand in record time in perfect condition.

I would (and have) recommend forward2me to others in an instant.
forward2me
Many thanks for your lovely feedback - it's really appreciated.<br/><br/>It's really good to hear that we did a great job for you and that you are recommending us to others - thank you.<br/><br/>We hope to be able to help you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
DW
Timely service. Very happy, will use again.
forward2me
Thank you for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>We look forward to being of service to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
VT
Excellent. Speedy delivery.
forward2me
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>We look forward to shipping parcels to you in the future.<br/><br/>Kind Regards<br/><br/>Michelle.
Unknown Country
DHL Economy Select
MB
Belgium represent :D !

Outstanding service. Very good communication ( used package consolidation ).
Items were well packaged + fast shipping.

Word-class ! Recommended.
forward2me
Many thanks for your feedback - it's really appreciated.<br/><br/>It's good to hear that you used our consolidation service and also that we provided you with good communication.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
RF
In terms of the efficiency and speed of the service, everything worked well and the almost instant notifications from forward2me was impressive.

However the cost of the forwarding was much higher than I had expected, due to the the forwarding being through an express DHL service. I would have liked to have had the option to choose a different delivery method here, as my reason for using the forward2me service wasn't for speed, but rather because I was trying to get clothing goods from the UK where the online retailer did not offer delivery to Ireland.

The service was very good, but the price left me slow to use it again unless absolutely necessary.
forward2me
Many thanks for taking the time to feedback to us - we really appreciate your comments. <br/><br/>Although you thought we were expensive, it was nice to hear that you liked the efficiency and speed of our service. <br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments, please get in touch. <br/><br/>We hope this all helps and that you will continue to use forward2me. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
SZ
Great service - looking forward to use it again
forward2me
Many thanks for your feedback - it's really important to us.<br/><br/>We look forward to offering our great service to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
AB
Excellent service. The package arrived in excellent condition and it was very quick.
forward2me
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind Regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
CC
Outstanding service, highly recommended.
forward2me
That's great feedback - many thanks for taking the time to provide us with your comments - it's really appreciated.<br/><br/>We look forward to shipping future parcels for you.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
OF
Excellent service, parcel arrived and sent in three hours.
forward2me
Many thanks for your feedback - that's really good to hear that we did a great job for you.<br/><br/>We hope to be able to help you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
NK
Very fast delivery
forward2me
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>We hope we can help you out again, very soon.<br/><br/>Kind Regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
LS
Thanks!
A+++++++ from me
forward2me
Many thanks for your feedback, it's important to us. <br/><br/>We look forward to helping you out again, sometime very soon.<br/><br/>Kind Regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
NG
Fast service and exilent communication throughout the entire process. the price seemed very reasonable considering that if i was to find this item in Australia it would have probably cost a lot more then my final bill.


now to find a place to hide this birthday gift
forward2me
Many thanks for taking the time to leave us with your feedback, and for your kind comments. <br/><br/>We're really pleased to hear that you were happy with the service that we provided and we look forward to shipping to you again in the future. <br/><br/>Hope you found the hiding place :)<br/><br/>Kind Regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
CT
Fast delivery, nice package, overall satisfied! if it was only cheaper I would use this service more often
forward2me
Many thanks for taking the time to feedback to us - we really appreciate your comments. <br/><br/>We're glad that you have enjoyed our service. We can offer other options for shipping if you feel the DHL Express, door to door service is too expensive for you. <br/><br/>For future shipments, please get in touch. <br/><br/>Hope this all helps and thank you for using forward2me. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
MM
Forward2me is by far one of the best mail forwarding service in UK, I can rest-a-shore my parcels are save and will get delivered to me in time . The people working at forward2me are the nicest people I've ever encountered...God Bless !
I'll continue to use Forward2me for days and days to come...thank you :) !!!!!!!!!
forward2me
Many thanks for your lovely comments and feedback - it's really appreciated.<br/><br/>It's great to hear that we provided you with the service that you and our customers expect.<br/><br/>We look forward to receiving and shipping parcels for you, for days and days to come - thank you.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
SG
Very good service and very fast shipping to Italy. Recommended!
Ottimo servizio e spedizione verso l'Italia molto veloce. Raccomandato!
forward2me
That's really good to hear that we did a great job for you.<br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
MK
Postage is expensive. Other choices of delivery should be provided for customers.
Regards,
forward2me
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - our web developers are currently working on functionality for the website to give you the options when you receive your parcels. In the meantime please get in touch with customer services and we can provide other alternatives. <br/><br/>We hope this help and that you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
PV
Very much expensive. Postage should be calculated upon weight and not volume,
forward2me
Many thanks for taking the time to feedback to us - your views are important to us.<br/><br/>Most couriers calculate their pricing on the volumetric weight however if you are looking for a service that uses weight rather than volume we can offer the Royal Mail service.<br/>The facility to choose this option is not available on the website yet but we are more than happy to facilitate this if you get in touch with our customer services team.<br/><br/>Have a great week and we hope you will continue to use forward2me.<br/><br/>Kind Regards,<br/><br/>Michelle.
Unknown Country
forward2me basic
NV
Very fast service thanks
forward2me
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind Regards,<br/><br/>Michelle.
Unknown Country
Unknown Shipment Details
Loved the service, felt like the team went over and above to ensure I was happy with everything! Thank you
forward2me
Many thanks for your lovely comments and taking the time to provide them to us - it's really appreciated.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
PS
Very fast shipping to Norway. No problems. Will use them again
forward2me
That's really good to hear that we did a great job for you.<br/><br/>We look forward to you using our service again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
JA
I had a problem of receiving a damaged object and forward to me replaced the object by a new one within few days of my complaint.
forward2me
Many thanks for your feedback - we're sorry that you received a damaged object but it's great to hear that you are happy with how we dealt with this for you.<br/><br/>We look forward to shipping parcels to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
RM
spedizioni veloci e ottima assistenza clienti
forward2me
We have translated your feedback, we hope you don't mind.<br/><br/>'fast shipping and excellent customer support'<br/><br/>Many thanks for your comments - it's really appreciated.<br/><br/>We look forward to being of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
GS
Always superb
forward2me
That's really great to hear - many thanks for your feedback, it's important to us.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
MS
Great Service! Fast delivery! Thank you!
forward2me
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
Unknown Shipment Details
The service was excellent. A fast and friendly re-mailer in the UK. Awesome thing is the address part is free. All you do is pay to post. Kudos.
forward2me
Many thanks for your feedback - it's really appreciated.<br/><br/>We look forward to being of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
DC
Quick and efficient service which I'm always happy to use!
forward2me
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
DP
Your service is very fast and reliable.
forward2me
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
RZ
My first experience has been super and I must mention that the customer service was extremely efficient!
forward2me
Many thanks for taking the time to leave us with your feedback, and for your kind comments. <br/><br/>We're really pleased to hear that you were happy with our customer service that we provided and we look forward to shipping to you again in the future. <br/><br/>Kind Regards<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
GS
I ordered a camera from Ebay.co.uk. Forward2me got my parcel on Friday, sent me an invoice that I paid. They forwarded the parcel to me the very same day and it arrived on Monday to my address in Hungary. Excellent service and very fast! Thank you very much!
forward2me
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind Regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
RM
Nice service, and very quick deliverie
forward2me
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Economy Select
GCV
My overall experience was simply brilliant.
All of the CS representatives I've been in contact with via email were always very friendly and available, and even more importantly, they resulted up being always efficient both in the outcome and in the communication process, always taking less than a couple of hours to get back to me.

Unless you live in an area classed as remote by DHL, you'll also find their delivery prices fairly reasonable, considering that you're paying for express delivery which goes through DHL rather than the normal mailing system.

I've used several forwarding companies over the last few years, both in the US and Asia, but forwadtome did definitely manage to stand out as one of the best ones of the many I've been in contact with for >10 years.

The only negative note, if I have to list one, is that they are by law obliged to declare the actual value of what you're ordering, so keep in mind that you'll always have to pay customs taxes upon arrival.
This is not their fault though, as international trading laws prohibit underdeclaring shipments , and as a business they would get in serious trouble if they did.

To conclude, if you want to order something from UK only websites, do definitely use forwardtome, as they truly offer an overall great customer experience.
forward2me
Many thanks for taking the time to leave your feedback, it's really appreciated. We don't under estimate how busy people are so when we see that you've taken time to let us know how you feel about our services, we're really grateful.<br/><br/>We try really hard to meet and exceed our customer expectations and it's good to hear that we've perhaps managed it on this occasion.<br/><br/>We look forward to looking after your parcels again very soon.<br/>Have a great week.<br/>Kind Regards,<br/><br/>Janet.
Unknown Country
DHL Economy Select
MA
Postage a bit expensive and slow to delivery.
forward2me
Many thanks for taking the time to feedback to us.<br/><br/>We provide an Express, door to door, tracked courier service but if we have not met these standards i.e. express service then please get in touch with us and we can have a look at this for you.<br/><br/>We like to ensure that our customers are getting the service that they are paying for - if you haven't we would like to be able to do something about it.<br/><br/>We look forward to you getting in touch - meanwhile have a great week.<br/><br/>Kind Regards,<br/><br/>Janet.
Unknown Country
DHL Economy Select
JIH
Fast, reliable service!
forward2me
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Unknown Country
DHL Express Worldwide
DE
A great service and fast one!, I would really recommend this to all my friends. The only down side is that somehow my Swedish address i classified as an remote area...?
forward2me
Many thanks for your kind comments and taking the time to feedback to us - it's really appreciated.<br/><br/>We're sorry if your address has been flagged as in a remote area by our couriers. If this is the case we can may be look at other options for you...please get in touch with our customer services team.<br/><br/>Have a great week and we look forward to hearing from you.<br/><br/>Kind Regards,<br/><br/>Janet.
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