forward2me - Reviews | Customer Reviews

customer reviews

Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.

4.6 5

Based on 15765 reviews

Andrew Mallia 21 February 2014

forward2me basic

Fast and efficient.

That's really great to hear. Thank you for taking the time to feedback to us. We look forward to looking after more parcels for you very soon. Meanwhile have a great weekend. Kind Regards, Janet Grundy

Paul Marchant 21 February 2014

DHL Express Worldwide

Expensive, but fast and reliable.

Many thanks for ;leaving your feedback, it's important to us. We're very pleased that you thought our service was fast and reliable, however, we are sorry you felt the postage was expensive. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. Hope this all helps. Have a great weekend. Kind Regards, Janet Grundy Janet Grundy Director.

Rick Coombs 20 February 2014

DHL Express Worldwide

Fab service , comes highly highly recommended.

Many thanks for taking the time to leave feedback for us. We're really pleased that you think our service is fab and we look forward to helping out again soon. In the meantime have a great weekend. Kind Regards, Janet Grundy

Alexis Alexopoulos 20 February 2014

DHL Economy Select

Once again, excellent service! Keep up the good work guys!

Many thanks for your feedback, we appreciate it. We're really pleased that you have experienced excellent service. Our team works extremely hard to achieve this so it's good to hear. We look forward to looking after your parcels again very soon. Kind Regards, Janet. Kind Regards, Janet Grundy

Line Nesbakk 19 February 2014

DHL Economy Select

Exellent service. Shipping cost is high, but very fast!!

Many thanks for your feedback, it's important to us. We're very pleased that you thought our service was excellent. We are sorry you felt the postage was expensive. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. Hope this all helps and we look forward to looking after your parcels again very soon. Kind Regards, Janet Grundy Director. Janet Grundy Director.

Aaron Bycroft 19 February 2014

DHL Express Worldwide

awesome just postage was too much

Thank you for leaving your comments. We're very pleased that you thought our service was awesome. However, we are sorry you felt the postage was expensive. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We hope we can help you with any future shipments. Kind regards, Hilary

Edward Watson 18 February 2014

DHL Express Worldwide

Great service and prompt delivery.

Many thanks for leaving your feedback. It's great that you think we gave you great service and that your parcel arrived promptly. We hope to be able to help you again in the future. Kind regards, Hilary

Francesco Catania LL.B (Melit) 17 February 2014

forward2me basic

FCL

Extremely fast and friendly service ! Highly recommended

Many thanks for leaving us your feedback. It's great that you comment on the fast and perhaps, more importantly, friendly service. We work hard to put you, the customer, first. We're delighted that you would recommend this service and hope you will ship with us again in the future. Kind regards, Hilary

Unverified Customer 17 February 2014

Unknown Shipment Details

Another A1 bit of custom with forward2me. Thanks for finding the most economical and reasonable way to ship my item!

Thanks for your comments. We're pleased we were able to help with your shipment. We hope to continue to work with you in the future. Kind regards, Hilary

Vasileios Tsakiris 14 February 2014

DHL Express Worldwide

The service worked exactly as advertised, Two Thumbs Up !!!

Thanks for leaving your comments - customer feedback is really important to us. It's great that you give us the 'thumbs up' and found the service to be exactly as advertised. We hope you will use our service again in the future. Kind regards, Hilary

Daniel Kenworthy 14 February 2014

DHL Economy Select

Price was a little over the top, compared to what the raw freight charge actually is.
That said, service worked flawlessly and quickly

Thank you for leaving your comments. We're very pleased that you thought our service worked flawlessly and quickly. However, we are sorry you felt the service was pricey. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We hope we can help you with any future shipments. Kind regards, Hilary

Mr ATHANASIADIS 14 February 2014

DHL Economy Select

aaa!!!!

Thanks for your feedback - very concise! We hope you will use our service again in the future. Kind regards, Hilary

Marleen Spoor 14 February 2014

DHL Express Worldwide

Fees + shipping turned out twice as high as I had anticipated, and twice as high as the calculator on their website said they would be. I did have to use the Personal Shopping service though (which isn't included in the calculator -- please add that to the calculator as an option too!) because the website I was buying from didn't accept international Credit Cards, but I didn't expect it would cost that much extra for a simple one item order!

Delivery speed and communication were fine though (although I never got a tracking number), but I'm unlikely to use this service again in the future.

Many thanks for leaving your feedback, it's important to us. The shipping fees are absolutely transparent on our home page. There are separate costs for the Personal Shopper service which is described here when you submit the detail for the purchase https://www.forward2me.com/personal-shopper/new It is also detailed again when you receive the invoice for this service. A good example is going into a restaurant for a meal; you order your main course and then you decide to have a dessert. That additional dessert needs to be paid for. If at any stage during the process you were not happy with the price or service that we were offering there are lots of opportunities not to continue with the transaction/to contact us. One quick tip for next time - it's always more cost effective to purchase more than 1 item in relation to the personal shopper service and the shipping service. We're sorry that you didn't receive your tracking number, we'll investigate that and identify what didn't go quite right. This platform 'feefo independent reviews' tells us that 98% of our customers are happy with our services. Hope this all helps and that you will continue to use forward2me. Kind Regards, Janet Grundy Director. Janet Grundy Director.

George Theofanopoulos 13 February 2014

DHL Economy Select

The last two times i used forward2me, they added a very small gift in the packaging (eg. a small chocolate egg, as it was easter time). That small gesture was highly appreciated. However, they did not include any kind of similar suprise this time. So thumbs down for that....

Just kidding. They are excellent all over the place. Responding fast in any query and are showing honest interest in any problems you might have with your purchase. Remember to always allow them to repackage your stuff. They do it very well, so i suppose they must be very good Tetris players!

Many thanks for taking the time to write to us! We will try and remember to include a chocolate egg in your next shipment! Although you may need to remind us! And I'm actually useless at Tetris! Good job it's not me that does the packing! Joking aside, it's great that you give us such positive feedback. We aim to provide our customers with a professional, quick and yet persona service and it's great when this is appreciated. We hope to ship many more packages for you in the future. Kind regards, Hilary

João Barata 13 February 2014

DHL Express Worldwide

fantastic. very fast shipping and are a trustworthy company.

Thanks or your feedback - our comments are important to us. We're pleased to read that you think we a re a trustworthy company and that you received your package quickly. We hope you will use our services again in the future. Kind regards, Hilary

Zsofia Vona 13 February 2014

DHL Economy Select

I am absolutely satisfied with this professional service - received my item very quickly.

Thanks for your kind words. It's great when our customers are completely satisfied with the service they have received. We're glad you thought we were professional and that your item arrived quickly. We hope you will ship with us again in the future. Kind regards, Hilary

Marco Andrade 13 February 2014

DHL Economy Select

As usual, the forward2me provides a fast and reliable service! Could just have a wider variety of options for sending parcels, but the options they already have, although they are a bit expensive, are good (and quality has its price)

Many thanks for your comments. Customer feedback is really important to us. We're delighted you continue to find our service fast and reliable. We are always looking at developing the services offered and this includes shipping options. We hope to be able to help you again in the future. Kind regards, Hilary

Wendi Firlotte 13 February 2014

DHL Express Worldwide

Very fast delivery within a few days. Will definitely use this service again.

Many thanks fro taking the time to leave your feedback - your comments are important to us. We're pleased you received your parcel quickly; within a few days. It's great that you will definitely use the service again. We hope to hear from you soon. Kind regards, Hilary

BOB BURTON 13 February 2014

DHL Express Worldwide

Excellent and very fast service.But delivery expensive.Could you consider a more economical shipping method where time is not so important?

Thank you for leaving us your feedback. We're very pleased that you thought our service was excellent and very fast. However, we are sorry you felt the delivery charges were expensive. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We hope we can help you with any future shipments. Kind regards, Hilary

Unverified Customer 12 February 2014

Unknown Shipment Details

Little bit expensive for postage but very good overall.

Thank you for leaving your comments. We're very pleased that you thought our service was overall, very good. However, we are sorry you felt the service was a little expensive. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We hope we can help you with any future shipments. Kind regards, Hilary

Karl Pulo 12 February 2014

DHL Express Worldwide

Excellent service with instant reply. Very helpful. Thanks

Many thanks for your feedback. It's good to hear that you received excellent service and quick responses. We're delighted that you felt we offered a helpful service to you. We hope to be able to ship more parcels for you in the future. Kind regards, Hilary

Jordan Taylor 12 February 2014

DHL Express Worldwide

I'm a big disappointed at how high the fees are. The concept is great, but the cost of the service is pretty steep. The packages do arrive quickly, but I feel like I would rather pay a significant amount less and have my package arrive a week or two later.

We use the service as part of our business when we want to purchase something in the UK and have shipped to the United States. It is almost cost prohibitive to continue using the service and sourcing inventory in the UK because of the steep cost. Can you please evaluate a cheaper/slower alternative? I'm sure speed isn't the #1 preference among a large portion of your US customers...

Many thanks for your feedback, it's important to us. Our developers are working on putting cheaper, slower shipping options live on the website for those customers who don't require our speedy delivery. In the meantime please contact us through the website when you are next shipping and we can quote some cheaper options for you. Hope this all helps and you will continue to use forward2me. Kind Regards, Janet Grundy Director. Janet Grundy Director.

Erik Heggeland 10 February 2014

DHL Economy Select

They deliver what they promise.

Thanks for your feedback - your comments are important to us. We're glad you felt we delivered what we promised and hope you will use our service again in the future. Kind regards, Hilary

Stephen Tsang 10 February 2014

DHL Express Worldwide

The contents description of my package was wrong, however, the issue was quickly resolved and communication was excellent.

Thanks for leaving your comments. We're pleased that although there was a problem with the description on your package, the issue was quickly resolved. It's great that you comment on our excellent communication. We work hard to provide our customers with a service that is professional and efficient and yet, customer orientated. We hope to be able to help you again in the future. Kind regards, Hilary

Irina (shoppingdolcevita) Shipilova 10 February 2014

DHL Express Worldwide

I(S

Рекомендую !

I(S

Молодцы хорошо работают

Many thanks for your feedback, it's important to us. We hope you don't mind but we've translated your comments for all to see. ''Well done - good work'' We really appreciate your kind words and look forward to shipping more parcels for you in the near future. Kind Regards, Janet Grundy Director.

Yuanhang Qiu 10 February 2014

DHL Express Worldwide

Fast delivery and excellent service. Thanks.

Thank you or leaving your feedback - your comments are important to us. We're delighted you found the service excellent and the delivery time fast. We hope to be able to help you with any shipments in the future. Kind regards, Hilary

Kristine Heywood 09 February 2014

DHL Express Worldwide

Forward2me offers great service. I have used them several times and will continue to do so.

Many thanks for your kind comments. It's great that you are so happy with the service we provide and that you continue to use this service. We hope to continue to provide you with this excellent level of service in the future. Kind regards, Hilary

Mika Timonen 08 February 2014

DHL Economy Select

Worked like a clockwork

Thanks for leaving your comments. We're delighted the service worked 'like clockwork' and hope you will continue to ship more parcels with us in the future. Kind regards, Hilary

Aida Awang 08 February 2014

DHL Express Worldwide

Totally amazing! Tracy is most friendly and provided the best care towards my items. I am very grateful indeed for such excellent service. Initial postage was a shock at first, but then when combined more stuffs, it really is very reasonable. Thus my advise to others, combine as much as possible and you'd be amazed at how much you have saved!

Many thanks for feeding back to us, your comments are important to us. We're really pleased that you find our customer service excellent and have passed your really great comments on to Tracy. We all take a pride in our work and always strive to do our very best for our customers so it's great to hear that it's being received well. Meanwhile have a great weekend. Kind Regards, Janet Grundy Director. Janet Grundy Director.

Joe Fenech 08 February 2014

forward2me basic

Very efficient service - now I can buy whatever I need from the UK without the problem of getting it to my Country....+++++

Thanks for your comments - customer feedback is important to us. It's great that you found the service efficient and that you can now buy goods from the UK and have them shipped to you hassle-free! We look forward to helping you again soon. Kind regards, Hilary

Sandeep Naoleker 07 February 2014

DHL Express Worldwide

I was looking for a forwarding service to India, and found forward2me through web search. I recently got an item shipped through them, and found the service extremely professional, well managed, custoner centric with amazingly fast response time to the queries. I got my item delivered in two days from UK to India. Will definately use the services again.

Many thanks for taking the time to leave us your very positive feedback. Customer comments are really important to us. We're delighted that you were so impressed with the service you received and that your item arrived quickly in India. It's great to hear that you will definitely use the service again. We look forward to helping you in the future. Kind regards, Hilary

Joshua Woody 07 February 2014

DHL Express Worldwide

Would be better if someone was available to do personal shopping on saturdays. I buy tennis shoes that limited from Nike, and they release Saturday morning. By Monday they are not available.

Many thanks for your feedback. we have already done this for many customers in the past - if this is the service that you require please get in touch and we'll do our very best to help you with this. Kind Regards, Janet Grundy Director. Janet Grundy Director.

therese mcarthur 07 February 2014

DHL Express Worldwide

Fantastic and easy to use service. Very quick delivery. A little on the pricey side though.

Thank you for leaving your comments. We're very pleased that you thought our service was fantastic and easy to use. However, we are sorry you felt the service was pricey. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We hope we can help you with any future shipments. Kind regards, Hilary

John Robb 07 February 2014

DHL Express Worldwide

The only trouble is that freight costs using DHL are very high. I recently bought a couple of photobooks and the freight was more expensive than the books.

However your service was excellent

Thank you for leaving your comments. We're very pleased that you thought our service was excellent. However, we are sorry you felt the price was high. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We hope we can help you with any future shipments. Kind regards, Hilary

Marcio Ramos 06 February 2014

DHL Express Worldwide

Fully reliable! I'd like to leave a point to improve: before DHL deliver the parcel to me, they tried to contact in my home phone number, but I was working and in any moment they called to my cell phone which I'd answer in the same time. Because of this, there was a second try of deliver attempt which worked it out. And in my profile there is my cell phone number. It Should have an option to choose the preferred phone number (cell or home).

Many thanks for your feedback it's important to us. We are more than happy to use one or more telephone numbers to ensure a smooth delivery. Sincere apologies if we didn't get it quite right for you on this occasion but please feel free to get in touch before your shipment leaves us if you require a specific telephone number to be used. Many thanks. Kind Regards, Janet Grundy Director. Janet Grundy Director.

Glorianne Mamo 06 February 2014

forward2me basic

Very efficient and quick delivery

Many thanks for leaving your feedback. We're very pleased that you thought our service was quick and efficient. We look forward to helping you again in the future. Kind regards, Hilary

Pedro Moreira 06 February 2014

DHL Express Worldwide

Quick and safe delivery .... excellent work. Thanks.

Many thanks for leaving your comments. We're very pleased that you thought our service was quick and safe. We hope you will ship with us again in the future. Kind regards, Hilary

Mazyar Saffar 06 February 2014

DHL Economy Select

Always good.

I would like a return option though. Because this time ran out of luck. I bought allot of stuff that I can't actually wear because of size issues. I guess that's the downside of shopping from overseas on the internet.

vassilis kastrinos 06 February 2014

DHL Express Worldwide

The price is to hi...

Alan Arthur 05 February 2014

DHL Express Worldwide

Forwarding shipping cost was far too high

Many thanks for your feedback. We're really sorry that you felt our prices were too high. Whilst a choice of shipping options isn't quite available on our website as yet our developers are working to put them live for you in 2014. In the meantime please get in touch through the website and we can provide cheaper shipping options. In the meantime have a great weekend. Kind Regards, Janet Grundy Director. Janet Grundy Director.

Hayley Wright 05 February 2014

DHL Express Worldwide

Great service, easy to setup and fast delivery to Australia ! Very impressed.

Thanks for leaving us your feedback. We're delighted you found the service easy to use and that your package arrived quickly in Australia. Hopefully you will ship more parcels through us in the future. Kind regards, Hilary

Simon Coultas 05 February 2014

DHL Express Worldwide

The responses to emails could be better

Many thanks for your feedback, it's important to us. We do try to provide a prompt, effective mailing system to keep in touch and help our customers along the way to a smooth, trouble free transaction. We also provide an out of hours service where we can. In this case I think we had a technical error. Your mail arrived, we could see that it was from yourself but couldn't read the message so had to contact you again to confirm. Apologies for that and we hope you find our e-mail service as effective as we like it to be the next time you contact us. We look forward to looking after your parcels again in the near future. Kind Regards, Janet. Kind Regards, Janet Director. Janet Grundy Director.

Iris Liu 04 February 2014

DHL Express Worldwide

Wonderful service, fast and secure, will definitely use again! Highly recommended!

Many thanks for your very positive comments. It's great that you thought the service was fast and secure. We're delighted that you would recommend our service and that you will definitely be using us again. We look forward to hearing from you soon. Kind regards, Hilary

Antonio Brancaccio 04 February 2014

DHL Express Worldwide

Very Excellent

Thanks for leaving us your comments. It's great that you thought we offered you an excellent service. We hope you will use us again in the future. Kind regards, Hilary

Marko Kovač 04 February 2014

DHL Economy Select

Really first class service!!!

Thanks for your feedback. We're really pleased that you felt we offered a first class service to you. We hope you will continue to use our service in the future. Kind regards, Hilary

ROBERTO NAVES VILELA 04 February 2014

DHL Express Worldwide

RNV

I loved the service : fast , safe , cheap !!!! I tryed other forward services but only FORWARD2ME is really complete . thanks

Thank you for your very positive comments. It's fantastic that you thought we offered a complete service. We work hard to provide ALL our customers with a fast, efficient and personal service and it's great when this is appreciated. We hope you will ship with us again in the future. Kind regards, Hilary

George Mangion 04 February 2014

forward2me basic

I am very happy with the service and especially when things got a bit stuck from the seller end. Keep it up.

Thanks for leaving us your feedback - your comments are important to us. We're delighted you were very happy with the service you received and that we were able to help you out with the seller. We look forward to helping you again in the future. Kind regards, Hilary

Lucy Wan 04 February 2014

DHL Express Worldwide

the overall service was good, but comparing with other forwarding service from US, I think Forward2me should waive the combining packages fee as I find this quite expensive, thanks!

Norma Vieyra 04 February 2014

DHL Express Worldwide

Service was quick & efficient

Thanks for your comments. It's great that you found our service both fast and efficient. We hope you will ship with us again in the future. Kind regards, Hilary

Yiken Yang 03 February 2014

DHL Express Worldwide

Good communication

Thanks for your feedback. It's great to hear that you think our communication with you was good. We work hard to give our customers a very high level of customer care and support. We hope to be able to help you again in the future. Kind regards, Hilary

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