Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.525487728131%
4
2.3788546255507%
3
0.95028319697923%
2
0.65449968533669%
1
1.9572057898049%
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reviews of forward2me
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Unknown Country
DHL Economy Select
forward2me
Many thanks for your feedback - that's really great to hear!<br/><br/>Thank you.<br/><br/>Janet Grundy<br/>Director.
JH
Excellent, I will definately continue to use the service :)
Unknown Country
DHL Express Worldwide
forward2me
Thank you for your feedback, it's important to us.<br/><br/>We're very pleased that you thought our service was fast however we are sorry you felt the postage was expensive. <br/>We do try to keep prices as low as possible hence us not charging an annual fee like other forwarding companies do.<br/>The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. <br/><br/>We can provide other cheaper methods of delivery but these have absolutely no guarantees.<br/><br/>We hope this all helps and you will continue to use forward2me.<br/><br/>Have a great weekend.<br/><br/>Janet Grundy<br/>Director.
IP
I ship from the UK to Australia and rarely since the additional postage is quite expensive. It would be great if you could negotiate better rates.
Unknown Country
DHL Economy Select
forward2me
Many thanks for your excellent feedback, we really appreciate it.<br/><br/>We strive to do our very best taking care of our customers best interests at all times so we're really pleased that it's been a good experience for you and that you've enjoyed that.<br/><br/>Have a great weekend and we look forward to taking care of more parcels for you very soon.<br/><br/>Janet Grundy<br/>Director.
EO
Excellent service, commitment and customer focus. thank you for the great job you are doing
Unknown Country
Unknown Shipment Details
forward2me
Many thanks for your feedback, it's important to us.<br/><br/>We do our best to fully support our customers from registering with us, receiving their parcels to the shipment arriving at the door.<br/>We're really pleased that you felt we dealt with everything promptly for you.<br/><br/>Have a great weekend and we look forward to taking care of your parcels again very soon.<br/><br/>Janet Grundy<br/>Director.
Immediate response to any problems!!
Unknown Country
DHL Express Worldwide
forward2me
We're really pleased that you are happy with our services but have experienced difficulties with DHL.<br/>We have brought this to the DHL Area Managers attention. We are currently awaiting a response. Once I have it I will come back to you.<br/>Thanks for your full support and continued use of our services, we really appreciate it.<br/><br/>Janet Grundy<br/>Director.
ANA
This is my second time using their service - fast and reliable. The only downside is their partnership with DHL Malaysia. I need to point out to Malaysian buyers that DHL Malaysia is ripping off their customers. I was charged custom duties for items valued lesser than RM 500. I checked with their customer service team and they just gave all sorts of excuses.

Also please be aware that they (DHL) might not deliver directly to your home address. My last parcel was sent to my house via Pos Laju! So please check with DHL Malaysia first before you make your payment to forward2me.

Forward2me has other shipping options available for you so please get in touch with them. I strongly suggest RoyalMail (cons: must not exceed a certain weight). Other than the DHL fiasco everything else is fine. I will continue to support forward2me in the long run.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for leaving great feedback and your offer of recommending us to everyone.<br/><br/>We really appreciate this, so thank you!<br/><br/>Kind Regards,<br/><br/>Janet Grundy
MM
I am very satisfied with its excellent service and prompt dispatch! I would like to recommend it to everyone!
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for taking the time to feedback to us, we really do appreciate it.<br/><br/>We remember processing this shipment for you and we can confirm that this was due to the customs procedures in your country.<br/>As there was an invoice in the parcel the value for customs was as per the purchase invoice i.e the value of the goods.<br/>We're sorry if you felt that we didn't look after you in the way we should/always like to think we do but our hands our tied to some extent in relation to customs and legal proceedings.<br/>We are currently developing our website so that you the customer can input all the detail for your shipment including the values.<br/><br/>Hope this all helps and we look forward to looking after you again soon.<br/><br/>Kind Regards,<br/><br/><br/>Janet Grundy<br/>Director.
RS
forward2me not responding to my emails to try fix the mistake they made..
Unknown Country
DHL Economy Select
LVR
I have ordered a scope body, which was nicely packed untill Forward2me received it. You have opened the box to put a flyer in it. After that you closed the box with one piece of tape, which only covered one (main) seam (I dont know the proper word in english). By closing the box improperly there was a chance that water/rain could enter the box along the edges of the box. These edges were sealed/closed with tape when you received my shipment. I don't want that the scope makes contact with water or any fluids!!!

I don't appreciate that you have opened the box. If you want to add a flyer, you should put it in an envelop and stick it on the box.
forward2me
Many thanks for taking the time to feedback to us.<br/><br/>We’re really sorry that you felt you needed to leave us negative feedback. <br/>We do open up all parcels which are received at our warehouse to ensure that they are safely packaged and secure for international shipping. This is part of our terms of trade which you signed up to when registering with our service. <br/>It’s very disappointing to hear that you felt that the box did not seem to be properly sealed. Despite the box not being taped down on all edges, we hope that your products arrived with you as you expected without any damage. If this wasn’t the case please let us know.<br/>We have now provided extra training for the staff to ensure that all parcels are properly secured so thank you for highlighting this.<br/>We look forward to looking after more parcels for you in the near future.<br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/><br/><br/><br/>Janet Grundy<br/>Director.
Unknown Country
TNT Economy Express
forward2me
Thank you for leaving your feedback, it's important to us.<br/><br/>We're really pleased that you think our service is good and that the staff are helpful. They work extremely hard to achieve this.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind Regards,<br/><br/>Janet Grundy
OP
Good service and very helpful staff
Unknown Country
Unknown Shipment Details
forward2me
Many thanks for taking the time to leave feedback for us all the way from sunny Brazil!<br/>We're really pleased that you are very satisfied with our services and we look forward to looking after your parcels again very soon.<br/>In the meantime have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet Grundy
It's the first time I use forward2me services, but easily can say I'm a lot satisfied with the fast and effective support the company provided me with. Thanks a million! just wanna let you know that I hope to establish a long and healthy relationship with them. Greetings from Brazil!
Unknown Country
DHL Economy Select
forward2me
Many thanks for taking the time to leave your feedback, it's important to us.<br/>We're really pleased that you think our service is very fast and friendly, our team work hard to achieve this.<br/>We look forward to looking after your parcels again very soon.<br/><br/>Kind Regards,<br/><br/>Janet Grundy
SVO
Very fast and very friendly service!
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for taking the time to feedback to us.<br/><br/>We're very pleased that you thought our service was fast however we are sorry you felt the postage was expensive.<br/>The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. <br/><br/>We can provide other cheaper methods of delivery but these have absolutely no guarantees.<br/><br/>Hope this all helps but please let us know if we can do anything further.<br/><br/>Janet Grundy<br/>Director.
BG
A little bit expensive but very fast.
Unknown Country
forward2me basic
forward2me
That's really great to hear. <br/>Thank you for taking the time to feedback to us.<br/><br/>We look forward to looking after more parcels for you very soon.<br/>Meanwhile have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet Grundy
AM
Fast and efficient.
Unknown Country
DHL Express Worldwide
PM
Expensive, but fast and reliable.
forward2me
Many thanks for ;leaving your feedback, it's important to us.<br/><br/>We're very pleased that you thought our service was fast and reliable, however, we are sorry you felt the postage was expensive. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. <br/><br/>We can provide other cheaper methods of delivery but these have absolutely no guarantees. <br/><br/>Hope this all helps. Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet Grundy<br/><br/><br/>Janet Grundy<br/>Director.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for taking the time to leave feedback for us.<br/><br/>We're really pleased that you think our service is fab and we look forward to helping out again soon.<br/><br/>In the meantime have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet Grundy
RC
Fab service , comes highly highly recommended.
Unknown Country
DHL Economy Select
forward2me
Many thanks for your feedback, we appreciate it.<br/><br/>We're really pleased that you have experienced excellent service. Our team works extremely hard to achieve this so it's good to hear.<br/><br/>We look forward to looking after your parcels again very soon.<br/><br/>Kind Regards,<br/>Janet.<br/><br/>Kind Regards,<br/><br/>Janet Grundy
AA
Once again, excellent service! Keep up the good work guys!
Unknown Country
DHL Economy Select
forward2me
Many thanks for your feedback, it's important to us.<br/><br/>We're very pleased that you thought our service was excellent. <br/>We are sorry you felt the postage was expensive. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. <br/><br/>We can provide other cheaper methods of delivery but these have absolutely no guarantees. <br/><br/>Hope this all helps and we look forward to looking after your parcels again very soon.<br/><br/>Kind Regards,<br/><br/>Janet Grundy<br/>Director.<br/><br/>Janet Grundy<br/>Director.
LN
Exellent service. Shipping cost is high, but very fast!!
Unknown Country
DHL Express Worldwide
forward2me
Thank you for leaving your comments. <br/><br/>We're very pleased that you thought our service was awesome. However, we are sorry you felt the postage was expensive. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. <br/><br/>We can provide other cheaper methods of delivery but these have absolutely no guarantees. <br/><br/>We hope we can help you with any future shipments.<br/><br/>Kind regards, <br/>Hilary
AB
awesome just postage was too much
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for leaving your feedback.<br/><br/>It's great that you think we gave you great service and that your parcel arrived promptly.<br/><br/>We hope to be able to help you again in the future.<br/><br/>Kind regards, <br/>Hilary
EW
Great service and prompt delivery.
Unknown Country
forward2me basic
forward2me
Many thanks for leaving us your feedback.<br/><br/>It's great that you comment on the fast and perhaps, more importantly, friendly service. We work hard to put you, the customer, first.<br/><br/>We're delighted that you would recommend this service and hope you will ship with us again in the future.<br/><br/>Kind regards, <br/>Hilary
FCL
Extremely fast and friendly service ! Highly recommended
Unknown Country
Unknown Shipment Details
forward2me
Thanks for your comments.<br/><br/>We're pleased we were able to help with your shipment. We hope to continue to work with you in the future.<br/><br/>Kind regards, <br/>Hilary
Another A1 bit of custom with forward2me. Thanks for finding the most economical and reasonable way to ship my item!
Unknown Country
DHL Express Worldwide
forward2me
Thanks for leaving your comments - customer feedback is really important to us.<br/><br/>It's great that you give us the 'thumbs up' and found the service to be exactly as advertised.<br/><br/>We hope you will use our service again in the future.<br/><br/>Kind regards, <br/>Hilary
VT
The service worked exactly as advertised, Two Thumbs Up !!!
Unknown Country
DHL Economy Select
forward2me
Thank you for leaving your comments. <br/><br/>We're very pleased that you thought our service worked flawlessly and quickly. However, we are sorry you felt the service was pricey. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. <br/><br/>We can provide other cheaper methods of delivery but these have absolutely no guarantees. <br/><br/>We hope we can help you with any future shipments.<br/><br/>Kind regards, <br/>Hilary
DK
Price was a little over the top, compared to what the raw freight charge actually is.
That said, service worked flawlessly and quickly
Unknown Country
DHL Economy Select
forward2me
Thanks for your feedback - very concise!<br/><br/>We hope you will use our service again in the future.<br/><br/>Kind regards, <br/>Hilary
MA
aaa!!!!
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for leaving your feedback, it's important to us.<br/><br/>The shipping fees are absolutely transparent on our home page. There are separate costs for the Personal Shopper service which is described here when you submit the detail for the purchase https://www.forward2me.com/personal-shopper/new<br/>It is also detailed again when you receive the invoice for this service.<br/>A good example is going into a restaurant for a meal; you order your main course and then you decide to have a dessert. That additional dessert needs to be paid for.<br/>If at any stage during the process you were not happy with the price or service that we were offering there are lots of opportunities not to continue with the transaction/to contact us.<br/>One quick tip for next time - it's always more cost effective to purchase more than 1 item in relation to the personal shopper service and the shipping service.<br/><br/>We're sorry that you didn't receive your tracking number, we'll investigate that and identify what didn't go quite right.<br/>This platform 'feefo independent reviews' tells us that 98% of our customers are happy with our services.<br/><br/>Hope this all helps and that you will continue to use forward2me.<br/><br/>Kind Regards,<br/><br/>Janet Grundy<br/>Director.<br/><br/>Janet Grundy<br/>Director.
MS
Fees + shipping turned out twice as high as I had anticipated, and twice as high as the calculator on their website said they would be. I did have to use the Personal Shopping service though (which isn't included in the calculator -- please add that to the calculator as an option too!) because the website I was buying from didn't accept international Credit Cards, but I didn't expect it would cost that much extra for a simple one item order!

Delivery speed and communication were fine though (although I never got a tracking number), but I'm unlikely to use this service again in the future.
Unknown Country
DHL Economy Select
forward2me
Many thanks for taking the time to write to us!<br/><br/>We will try and remember to include a chocolate egg in your next shipment! Although you may need to remind us! And I'm actually useless at Tetris! Good job it's not me that does the packing!<br/><br/>Joking aside, it's great that you give us such positive feedback. We aim to provide our customers with a professional, quick and yet persona service and it's great when this is appreciated.<br/><br/>We hope to ship many more packages for you in the future.<br/><br/>Kind regards, <br/>Hilary
GT
The last two times i used forward2me, they added a very small gift in the packaging (eg. a small chocolate egg, as it was easter time). That small gesture was highly appreciated. However, they did not include any kind of similar suprise this time. So thumbs down for that....

Just kidding. They are excellent all over the place. Responding fast in any query and are showing honest interest in any problems you might have with your purchase. Remember to always allow them to repackage your stuff. They do it very well, so i suppose they must be very good Tetris players!
Unknown Country
DHL Express Worldwide
forward2me
Thanks or your feedback - our comments are important to us.<br/><br/>We're pleased to read that you think we a re a trustworthy company and that you received your package quickly.<br/><br/>We hope you will use our services again in the future.<br/><br/>Kind regards, <br/>Hilary
JB
fantastic. very fast shipping and are a trustworthy company.
Unknown Country
DHL Economy Select
forward2me
Thanks for your kind words.<br/><br/>It's great when our customers are completely satisfied with the service they have received. We're glad you thought we were professional and that your item arrived quickly.<br/><br/>We hope you will ship with us again in the future.<br/><br/>Kind regards, <br/>Hilary
ZV
I am absolutely satisfied with this professional service - received my item very quickly.
Unknown Country
DHL Economy Select
forward2me
Many thanks for your comments. Customer feedback is really important to us.<br/><br/>We're delighted you continue to find our service fast and reliable. We are always looking at developing the services offered and this includes shipping options.<br/><br/>We hope to be able to help you again in the future.<br/><br/>Kind regards, <br/>Hilary
MA
As usual, the forward2me provides a fast and reliable service! Could just have a wider variety of options for sending parcels, but the options they already have, although they are a bit expensive, are good (and quality has its price)
Unknown Country
DHL Express Worldwide
forward2me
Many thanks fro taking the time to leave your feedback - your comments are important to us.<br/><br/>We're pleased you received your parcel quickly; within a few days.<br/><br/>It's great that you will definitely use the service again. We hope to hear from you soon.<br/><br/>Kind regards, <br/>Hilary
WF
Very fast delivery within a few days. Will definitely use this service again.
Unknown Country
DHL Express Worldwide
forward2me
Thank you for leaving us your feedback. <br/><br/>We're very pleased that you thought our service was excellent and very fast. However, we are sorry you felt the delivery charges were expensive. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. <br/><br/>We can provide other cheaper methods of delivery but these have absolutely no guarantees. <br/><br/>We hope we can help you with any future shipments.<br/><br/>Kind regards, <br/>Hilary
BB
Excellent and very fast service.But delivery expensive.Could you consider a more economical shipping method where time is not so important?
Unknown Country
Unknown Shipment Details
forward2me
Thank you for leaving your comments. <br/><br/>We're very pleased that you thought our service was overall, very good. However, we are sorry you felt the service was a little expensive. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. <br/><br/>We can provide other cheaper methods of delivery but these have absolutely no guarantees. <br/><br/>We hope we can help you with any future shipments.<br/><br/>Kind regards, <br/>Hilary
Little bit expensive for postage but very good overall.
Unknown Country
DHL Express Worldwide
KP
Excellent service with instant reply. Very helpful. Thanks
forward2me
Many thanks for your feedback.<br/><br/>It's good to hear that you received excellent service and quick responses. We're delighted that you felt we offered a helpful service to you.<br/><br/>We hope to be able to ship more parcels for you in the future.<br/><br/>Kind regards, <br/>Hilary
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for your feedback, it's important to us.<br/><br/>Our developers are working on putting cheaper, slower shipping options live on the website for those customers who don't require our speedy delivery.<br/>In the meantime please contact us through the website when you are next shipping and we can quote some cheaper options for you.<br/><br/>Hope this all helps and you will continue to use forward2me.<br/><br/>Kind Regards,<br/><br/>Janet Grundy<br/>Director.<br/><br/>Janet Grundy<br/>Director.
JT
I'm a big disappointed at how high the fees are. The concept is great, but the cost of the service is pretty steep. The packages do arrive quickly, but I feel like I would rather pay a significant amount less and have my package arrive a week or two later.

We use the service as part of our business when we want to purchase something in the UK and have shipped to the United States. It is almost cost prohibitive to continue using the service and sourcing inventory in the UK because of the steep cost. Can you please evaluate a cheaper/slower alternative? I'm sure speed isn't the #1 preference among a large portion of your US customers...
Unknown Country
DHL Economy Select
forward2me
Thanks for your feedback - your comments are important to us.<br/><br/>We're glad you felt we delivered what we promised and hope you will use our service again in the future.<br/><br/>Kind regards, <br/>Hilary
EH
They deliver what they promise.
Unknown Country
DHL Express Worldwide
forward2me
Thanks for leaving your comments.<br/><br/>We're pleased that although there was a problem with the description on your package, the issue was quickly resolved. It's great that you comment on our excellent communication. We work hard to provide our customers with a service that is professional and efficient and yet, customer orientated.<br/><br/>We hope to be able to help you again in the future.<br/><br/>Kind regards, <br/>Hilary
ST
The contents description of my package was wrong, however, the issue was quickly resolved and communication was excellent.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for your feedback, it's important to us.<br/><br/>We hope you don't mind but we've translated your comments for all to see.<br/>''Well done - good work''<br/><br/>We really appreciate your kind words and look forward to shipping more parcels for you in the near future.<br/><br/>Kind Regards,<br/><br/><br/><br/>Janet Grundy<br/>Director.
I(S
Молодцы хорошо работают
I(S
Рекомендую !
Unknown Country
DHL Express Worldwide
forward2me
Thank you or leaving your feedback - your comments are important to us.<br/><br/>We're delighted you found the service excellent and the delivery time fast. <br/><br/>We hope to be able to help you with any shipments in the future.<br/><br/>Kind regards, <br/>Hilary
YQ
Fast delivery and excellent service. Thanks.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for your kind comments.<br/><br/>It's great that you are so happy with the service we provide and that you continue to use this service.<br/><br/>We hope to continue to provide you with this excellent level of service in the future.<br/><br/>Kind regards, <br/>Hilary
KH
Forward2me offers great service. I have used them several times and will continue to do so.
Unknown Country
DHL Economy Select
forward2me
Thanks for leaving your comments.<br/><br/>We're delighted the service worked 'like clockwork' and hope you will continue to ship more parcels with us in the future.<br/><br/>Kind regards, <br/>Hilary
MT
Worked like a clockwork
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for feeding back to us, your comments are important to us.<br/><br/>We're really pleased that you find our customer service excellent and have passed your really great comments on to Tracy. We all take a pride in our work and always strive to do our very best for our customers so it's great to hear that it's being received well.<br/><br/>Meanwhile have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet Grundy<br/>Director.<br/><br/>Janet Grundy<br/>Director.
AA
Totally amazing! Tracy is most friendly and provided the best care towards my items. I am very grateful indeed for such excellent service. Initial postage was a shock at first, but then when combined more stuffs, it really is very reasonable. Thus my advise to others, combine as much as possible and you'd be amazed at how much you have saved!
Unknown Country
forward2me basic
forward2me
Thanks for your comments - customer feedback is important to us.<br/><br/>It's great that you found the service efficient and that you can now buy goods from the UK and have them shipped to you hassle-free!<br/><br/>We look forward to helping you again soon.<br/><br/>Kind regards, <br/>Hilary
JF
Very efficient service - now I can buy whatever I need from the UK without the problem of getting it to my Country....+++++
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for taking the time to leave us your very positive feedback. Customer comments are really important to us.<br/><br/>We're delighted that you were so impressed with the service you received and that your item arrived quickly in India.<br/><br/>It's great to hear that you will definitely use the service again. We look forward to helping you in the future.<br/><br/>Kind regards, <br/>Hilary
SN
I was looking for a forwarding service to India, and found forward2me through web search. I recently got an item shipped through them, and found the service extremely professional, well managed, custoner centric with amazingly fast response time to the queries. I got my item delivered in two days from UK to India. Will definately use the services again.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for your feedback.<br/><br/>we have already done this for many customers in the past - if this is the service that you require please get in touch and we'll do our very best to help you with this.<br/><br/>Kind Regards,<br/><br/>Janet Grundy<br/>Director.<br/><br/>Janet Grundy<br/>Director.
JW
Would be better if someone was available to do personal shopping on saturdays. I buy tennis shoes that limited from Nike, and they release Saturday morning. By Monday they are not available.
Unknown Country
DHL Express Worldwide
forward2me
Thank you for leaving your comments. <br/><br/>We're very pleased that you thought our service was fantastic and easy to use. However, we are sorry you felt the service was pricey. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. <br/><br/>We can provide other cheaper methods of delivery but these have absolutely no guarantees. <br/><br/>We hope we can help you with any future shipments.<br/><br/>Kind regards, <br/>Hilary
TM
Fantastic and easy to use service. Very quick delivery. A little on the pricey side though.
Unknown Country
DHL Express Worldwide
forward2me
Thank you for leaving your comments. <br/><br/>We're very pleased that you thought our service was excellent. However, we are sorry you felt the price was high. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. <br/><br/>We can provide other cheaper methods of delivery but these have absolutely no guarantees. <br/><br/>We hope we can help you with any future shipments.<br/><br/>Kind regards, <br/>Hilary
JR
The only trouble is that freight costs using DHL are very high. I recently bought a couple of photobooks and the freight was more expensive than the books.

However your service was excellent
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for your feedback it's important to us.<br/><br/>We are more than happy to use one or more telephone numbers to ensure a smooth delivery.<br/>Sincere apologies if we didn't get it quite right for you on this occasion but please feel free to get in touch before your shipment leaves us if you require a specific telephone number to be used.<br/><br/>Many thanks.<br/><br/>Kind Regards,<br/><br/>Janet Grundy<br/>Director.<br/><br/>Janet Grundy<br/>Director.
MR
Fully reliable! I'd like to leave a point to improve: before DHL deliver the parcel to me, they tried to contact in my home phone number, but I was working and in any moment they called to my cell phone which I'd answer in the same time. Because of this, there was a second try of deliver attempt which worked it out. And in my profile there is my cell phone number. It Should have an option to choose the preferred phone number (cell or home).
Unknown Country
forward2me basic
forward2me
Many thanks for leaving your feedback. <br/><br/>We're very pleased that you thought our service was quick and efficient. <br/><br/>We look forward to helping you again in the future.<br/><br/>Kind regards, <br/>Hilary
GM
Very efficient and quick delivery
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for leaving your comments.<br/><br/>We're very pleased that you thought our service was quick and safe.<br/><br/>We hope you will ship with us again in the future.<br/><br/>Kind regards, <br/>Hilary
PM
Quick and safe delivery .... excellent work. Thanks.
Unknown Country
DHL Economy Select
MS
Always good.

I would like a return option though. Because this time ran out of luck. I bought allot of stuff that I can't actually wear because of size issues. I guess that's the downside of shopping from overseas on the internet.
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