forward2me - Reviews | Customer Reviews

customer reviews

Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.

4.6 5

Based on 15765 reviews

Emmanuel Giannoudakis 01 February 2014

DHL Express Worldwide

..nothing less than an excellent service. In a total of 3 days from the purchase date, i had my order from the UK Google Play Store (Nexus 5) in my hands in Greece. Especially the re-packaging of the goods was done with extreme caution in order to avoid any unnecessary bumps along the way. +1 Forward2Me.

Thank you for leaving such positive feedback - your comments are important to us. We're pleased to be able to offer an excellent service that is both fast and efficient. We're very happy that you were pleased with the level of taken with your package. Hopefully you will use our services again in the future. Kind regards, Hilary

Alexander Galea 01 February 2014

DHL Express Worldwide

Even though by mistake I ordered an object from outside the EU, forward2me still provided the service with a very polite note about my mistake. Excellent service

Many thanks for taking the time to leave your feedback - your comments are important to us. We work hard to provide our customers with a reliable, fast, professional but also personal service and it's great when this is appreciated. Look forward to helping you again in the future. Kind regards, Hilary

EFTHIMIOS POLITIS 01 February 2014

DHL Express Worldwide

THE BEST EXPERIENCE EVER IN HANDLING AND SERVICE.MANY THANKS

Many thanks for your wonderful comments. It's great that you feel this way about the service we provide. We hope to be able to help you with any future shipments. Kind regards, Hilary

Mrs Teresa Cefai 31 January 2014

DHL Express Worldwide

MTC

Very professional service - easy to use! Thanks!! I will definitely use your services again.

Thank you for leaving your comments - your feedback is important to us. We're delighted that you thought we offered a professional and easy to use service. It's great that you will definitely use our service again. We look forward to hearing from you. Kind regards, Hilary

Saqib Mahmood 31 January 2014

DHL Express Worldwide

the service is reliable and fast, but expensive.

Thank you for leaving your comments. We're very pleased that you thought our service was reliable and fast. However, we are sorry you felt the price was expensive. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We hope we can help you with any future shipments. Kind regards, Hilary

Haroon Rehman 29 January 2014

DHL Express Worldwide

Excellent service!! Super fast processing and shipping times, thank you!

Many thanks for your positive comments. It's really important to us to receive your feedback. We're really pleased that you found our service fast and efficient. We look forward to helping you again in the future. Kind regards, Hilary

Henric Roger Axelsson Haugen 29 January 2014

DHL Economy Select

HRA

Exellent service, will use them again

Thanks for you comments - customer feedback is important to us. We're delighted that you found our service excellent and more importantly that you will use the service again. We look forward to hearing from you soon. Kind regards, Hilary

Koray Kaymak 29 January 2014

DHL Express Worldwide

It only too 3 days to deliver my package from UK to my adress Turkiye. Fast delivery. I definately recommend this service.

Thanks for your feedback. It's great that you will recommend our service. We aim to provide a fast, reliable and personal service to all our customers and it's good when this is appreciated. We look forward to helping you again soon. Kind regards, Hilary

Nigel Riches 29 January 2014

DHL Express Worldwide

New Zealand Post service "You Shop New Zealand" under cuts your pricing by a considerable margin, possibly not using this service again. Thank you.

Luke Doyle 29 January 2014

DHL Express Worldwide

recieved item quicker than I though, good service

Thanks for your feedback - your comments are important to us. We're pleased that your item arrived quickly and that you were happy with the service offered. We hope to be able to help you with any shipments in the future. Kind regards, Hilary

Celia Barata 28 January 2014

DHL Economy Select

Excelent transaction!
Good communication + fast delivery!
Will Forward2me again!
Thanks.

Many thanks for your comments. It's great that you found the service fast and that communication was good. We're pleased that you will use forward2me again and look forward to hearing from you soon. Kind regards, Hilary

Lyndal Naughton 28 January 2014

DHL Express Worldwide

Wonderful service. Item was repacked well and forwarded via courier much faster than I expected. Although postage quite expensive, it is well worth it considering the careful packing, the expedited delivery and the fact that I now have an item I really wanted that the seller wouldn't ship internationally. Will definitely be using this service again and would recommend it to anyone. Five star!

Many thanks for leaving such positive and comprehensive comments. We really do appreciate customer feedback. It's fantastic that you will use the service again and, perhaps more importantly, that you would recommend us to others. We look forward to hearing from you again soon. Kind regards, Hilary

Nikita Alamango 28 January 2014

DHL Express Worldwide

Excellent delivery service, fantastic customer care however slightly expensive.

Thank you for leaving your comments. We're very pleased that you thought both the delivery service and customer care were excellent. However, we are sorry you felt the price was a touch on the expensive side. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We hope we can help you with any future shipments. Kind regards, Hilary

Stavros Angelides 28 January 2014

DHL Express Worldwide

Excellent support and a company to trust.

Many thanks for your kind comments. It's great to read that you received excellent support and that you feel confident in forward2me as a company to trust. We hope we can help you again in the future. Kind regards, Hilary

Melanie Fey 27 January 2014

DHL Economy Select

Amazingly fast! Packaged very well and excellent service!

Many thanks for your feedback - your comments are important to us. We're delighted that you felt our service was fast and that your parcel arrived well packaged. We look forward to helping you again in the future. Kind regards, Hilary

maria kouyialis 27 January 2014

DHL Express Worldwide

The company and service is good. However we were charged £25 to send a DVD from UK to Greece. The normal postage cost would have been about £2. we felt this price was extortionate and we were not informed of the cost prior to shipping or given any alternatives. for this reason we won't be using the company again.

Sonya Hatton 27 January 2014

DHL Express Worldwide

Slightly overpriced but excellent service

Many thanks for leaving your feedback. It's great that you thought the service was excellent. However, with regard to the cost: The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We are looking to provide our customers with more shipping options, to choose from, in the future. We hope we can help you with any future shipments. Kind regards, Hilary

Lorraine Micallef 27 January 2014

forward2me basic

Fast and efficient service. I will certainly use again.

Many thanks for your feedback. We're very pleased that you thought our service was fast and efficient. It's great to read that you will certainly use the service again. We look forward to hearing from you. Kind regards, Hilary

PANAGIOTIS DIAMANTIS 25 January 2014

DHL Express Worldwide

*****

Thanks for your feedback. 5 stars are much appreciated! Look forward to shipping more parcels for you soon. Kind regards, Hilary

Noor yusuf 25 January 2014

DHL Express Worldwide

Delivery is excellent but cost of shipping to Malaysia is so expensive via DHL. Should improve on the cost.

Many thanks for leaving your feedback. It's great that you thought the delivery was excellent. However, with regard to the cost: The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We are looking to provide our customers with more shipping options, to choose from, in the future. We hope we can help you with any future shipments. Kind regards, Hilary

MICHAEL TSAKITIS 25 January 2014

DHL Economy Select

This is the first and the last time i use "forward2me". I ordered a 50ml fragrance together with a 150ml body lotion, that costed 53 euros to buy it.
I was obliged to pay 83 euros more just to get it because it is considered to be "dangerous" item.
I think that this transaction is a clear robbery. It is a total disgrace and i will never use "forward2me" again as long as i live. I already have told everyone i know to avoid this company's services.
I know that my coments will never be publiced and i will stop any future transaction with UK. I already have searched and found US companies that forward items to Greece with logical cost. I am very sorry that UK companies belive that foreign consumers are tottaly retarded and idiots...
Thank you feefo.

Many thanks for taking the time to feedback to us and for giving us the opportunity to respond when we weren't aware that you were unhappy when we shipped your items. Our sequence of events is: 1. You kindly let us know that you had made a purchase of some perfume before it arrived at your UK address. 2. At this stage we advised you that Perfumes are classed as Dangerous Goods and attract a surcharge of £15 to be able to ship them to you in Greece. We offered to return them to the retailer on arrival if you didn't want to pay this surcharge. 3. We received an e-mail from you stating that you were happy to ship with this surcharge. 4. To maintain this surcharge at a minimum of £15 we used the Road service. If we were to use the Air service for Dangerous Goods the surcharge would have been £65 (something that all/most couriers charge for shipping Dangerous Goods). 5. Our records show no disgruntlement with the charge applied or any signs of being reluctant to ship. Please be assured that if you had let us know at this point we would have reacted accordingly. We apologise once again that you were unhappy but we were completely transparent with the pricing and offered you a ‘get out clause’ i.e. we could return it to the retailer for you. If you don't wish to use our services again we are more than happy to refund your registration fee. You'll be pleased to know that your comments and our response are visible on the Feefo website. Kind Regards, Janet Janet Grundy Director.

Your answer reminds me of what "godfather" (in the famous film) said to someone: "i will make him a proposal that he wont be able to deny..."

Vanessa Espera 25 January 2014

DHL Express Worldwide

the service was great! fast, efficient and the goods were in great condition when i got them. awesome!

great kind of service, now there's no stopping me from buying goods from the UK.

Many thanks for your comments - it's important for us to hear what our customers have to say! It's great that you thought the service was fast, efficient and that your goods arrived in perfect condition. Look forward to receiving more parcels for you in the future. Happy Shopping! Kind regards, Hilary

John Curtis 24 January 2014

DHL Express Worldwide

The staff went an extra mile in getting a shipment to me. Good communications and helpful staff made me sure my decision to use this company were vindicated,

Many thanks for leaving such positive comments - your feedback is really appreciated. It's great that you comment on the helpfulness and communication skills of our staff who work very hard to provide a personal service to all our customers. We hope you will ship with us again in the future. Kind regards, Hilary

Andy Bui 24 January 2014

DHL Express Worldwide

a very straightforward service with good communication to users

Thanks for taking the time to leave your comments. It's great that you found the service straightforward and that you felt we provided you with good communication. We work hard to provide our customers with a service that is reliable and professional but also personal. Hope to help you again in the future. Kind regards, Hilary

Diogo Silva 23 January 2014

DHL Express Worldwide

Great service and great customer support. Looking forward to use again.

Many thanks for your comments - customer feedback is really important to us. We're delighted that you felt the service was great and that we met your customer support expectations. We look forward to helping you again in the future. Kind regards, Hilary

Marco Andrade 23 January 2014

DHL Express Worldwide

Good service and reliable, however could have more economic shipping options, especially for small and lightweight packaging.

Many thanks for leaving your feedback. We're delighted you found our service reliable and good. We are looking to provide our customers with more shipping options, to choose from, in the future. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We hope we can help you with any future shipments. Kind regards, Hilary

Lene Linnemann 23 January 2014

DHL Express Worldwide

This company ALWAYS gives excellent service. Highly recommend them!!

Many thanks for your kind comments. It's great that you feel we continue to provide you with an excellent service. Thank you for your recommendation. We look forward to helping you again soon with further shipments. Kind regards, Hilary

Travis Duke 23 January 2014

DHL Express Worldwide

Would be good if you could select a cheaper non express shipping

Thank you for leaving your comments. We are looking to provide our customers with more shipping options, to choose from, in the future. The price you pay is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We hope we can help you with any future shipments.

Attila Behan 23 January 2014

DHL Economy Select

Forward2me services helps me a lot with my oredrs from the UK. They are friendly and professional.

Many thanks for your comments. It's great that you feel we offer a friendly and professional service. We hope to be able to help you again in the future. Kind regards, Hilary

James Knott 23 January 2014

DHL Express Worldwide

Second time using forward to me recently and service was excellent. Very smooth. Delivery arrived quickly and in perfect condition. My only challenge was paying through paypal, as the paypal system kept showing the wrong delivery address, but fortunately forward2me stuck to my original instructions. Great service and I will be using again shortly.

Many thanks for your comments - customer feedback is important to us. It's great to read that this is the second time you have used our service and that everything went smoothly with your shipment. Unfortunately the paypal system is out of our control but we're very pleased that we managed to get your package to you in good time and in perfect condition despite these setbacks. Look forward to hearing from you soon. Kind regards, Hilary

Robert Van Drimmelen 22 January 2014

DHL Express Worldwide

RVD

I couldn't have asked for better service. Very nice customer support that asked me if I had any questions or needed any info, they gave super fast responses to inquiries and provided unbelievable 2-day shipping from the UK to the US, at a very reasonable price. I will definitely use again and recommend you to others. Thanks. :)

Many thanks for your very positive comments. Customer feedback is really important to us. We're really pleased that you comment on the excellent customer service received and the rapid response times to your inquiries. We work very hard to provide our customers with a personal service and it's great when this is appreciated. It's fantastic when customers comment that they will use the service again and especially that you would recommend us to others. We look forward to hearing from you again soon. Kind regards, Hilary

Emilios Rotsides 22 January 2014

DHL Express Worldwide

this has to do with my case for which i bought a 45euro peace and i paid another 45euro to forward2me for my delivery

Peter Dalton 22 January 2014

DHL Express Worldwide

Excellent and fast service. Sometimes a touch on the expensive side but otherwise great

Thank you for leaving your comments. It's great that you feel our service is excellent and that your package arrived quickly. However, we are sorry you felt the price was a touch on the expensive side. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We hope we can help you with any future shipments. Kind regards, Hilary

Joseph Horvath 21 January 2014

DHL Express Worldwide

Great service, vey fast delivery.Thanks!

Thanks for your feedback - your comments are important to us. We're delighted that you were pleased with the service offered and that your package arrived quickly. We hope to hear from you again soon. Kind regards, Hilary

Francesco Catania LL.B (Melit) 21 January 2014

DHL Express Worldwide

FCL

You're amazing. Thank you so much. I'm going to tell everyone how awesome you are

Many thanks for your very kind comments. It's great that you will pass on your compliments to everyone! We work hard to provide our customers with an excellent, fast, personal and reliable service and it's great when this is appreciated. We hope to be able to help you with more parcels in the future. Kind regards, Hilary

LAU TZE MING 21 January 2014

DHL Express Worldwide

LTM

The delivery is fast. I would like to have more information on what is received for me, say a parcel from uk amazon, and notification of which parcel is sent for a customer who may receive many parcels over a period of time.

Christopher Naas 20 January 2014

DHL Express Worldwide

Expensive shipping, everything else perfect.

Many thanks for leaving your comments. We're delighted you found the service "perfect". However, we are sorry you felt the shipping was expensive. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. We hope we can help you with any future shipments. Kind regards, Hilary

Vincent Loh 20 January 2014

DHL Express Worldwide

Great Service. I received my parcel promptly

Great service

Thanks for leaving your feedback. We are very pleased that you were happy with the service offered and that your parcel arrived promptly. We look forward to receiving more parcels for you in the future. Kind regards, Hilary

ANDI ZABA 20 January 2014

DHL Express Worldwide

I have been having difficulties in searching for a trusted forwarding company as I have been scammed many times before. After practising due diligence, forward2me has proven that they are trustworthy and efficient in their operations. Everything has been laid transparent without any hidden charges from registration until delivery of goods. The services rendered are of exceptional and unparalleled quality. Many may say that forward2me courier shipment is expensive but they are actually offering the best courier service at a discount. Worldwide Express Shipment would normally cost £59.99 but Forward2me offered the same service at just £26.99. The registration costs just £2.00 while other companies charge at least £5 for every shipment handled plus many other hidden fees. Forward2me also never pass on the Transaction Cost (Credit Card Charge) to the customer. All in all, Forward2me offered great first class service at a truly reasonable price. I would definitely recommend and would use their services again in the future. Thank you. Forward2me for the great service you have provided me with. -Andi Rizal Malaysia

Noora Tanttu 20 January 2014

DHL Express Worldwide

Very fast service, helpful and professional customer service. Excellent service alltogether. A bit pricey, but when everything works this well its not that bad :)

Many thanks for your comments. It's great that you thought the service was fast. We're especially delighted that you thought we were helpful and offered you a professional customer service. We hope to be able to help you again in the future. Kind regards, Hilary

Unverified Customer 20 January 2014

Unknown Shipment Details

Fast forwarding service.

Many thanks for your feedback. We're pleased you thought the service was fast and hope to be able to help you again in the future. Kind regards, Hilary

Fernando Miguel Pinto 20 January 2014

DHL Express Worldwide

FMP

Was a tad expensive, but a very high quality and fast service. Highly recommended for "higher value" equipments (over 200 €).

Many thanks for leaving your comments. It's great that you were happy with both the quality and speed of the service we offer. However, we are sorry you felt the price was a tad expensive. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. It's good o see that you would still highly recommend our services and hope that you will ship many more parcels with us in the future. Kind regards, Hilary

Anonymous Customer 17 January 2014

DHL Express Worldwide

Excellent Service

Many thanks for providing us with your feedback. We're really pleased that you have found our service excellent and look forward to shipping many more parcels for you in the future. Kind Regards, Tracy.

Lauren Sergi 17 January 2014

DHL Express Worldwide

excellent service, very pleased with the process, arrived within a reasonable amount of time and was easily tracked

Many thanks for letting us know that you were happy with our service. We look forward to hearing from you again soon. Kind Regards, Tracy.

Simon Lapouille 17 January 2014

DHL Express Worldwide

Good service. Item delivered really fast. But too expensive !!

Many thanks for providing us with your feedback, this is very important to us. The service we provide is a premium, tracked, door to door service with DHL. We're really pleased that you were happy with our service and delivery timescales. We are able to offer shipping through other couriers which offer a slower service - if you prefer us to look into this for you in the future please let us know. Kind Regards, Tracy.

Riina Michelsson 17 January 2014

DHL Economy Select

Smooth :)

Many thanks for letting us know that our service worked well for you. We look forward to hearing from you again soon. Kind Regards, Tracy.

Syamsyul Syahar Sundi @ Suandi 16 January 2014

DHL Express Worldwide

SSS

Superb service ......

Many thanks for letting us know that you found our service superb. We look forward to shipping another parcel for you soon. Kind Regards, Tracy.

Denis Cefai 16 January 2014

DHL Express Worldwide

Excellent and Good.

Many thanks for providing us with your feedback. It's great to hear that you found our service excellent and look forward to receiving your next parcel. Kind Regards, Tracy.

Aziz Tukubayev 16 January 2014

DHL Express Worldwide

Good service! Although the pricing was a bit expensive.

Many thanks for providing us with your comments. We're really happy to hear that you were pleased with our service although you found this cost a little more than expected. We pride ourselves on providing a premium, tracked,door to door service for our customers - we are able to offer a cheaper service with no tracking or delivery guarantees for smaller, lower value parcels. If you were to prefer this service in the future please let us know. Kind Regards, Tracy.

Gregory Cowper 16 January 2014

DHL Express Worldwide

Bit pricey but worth it.

Many thanks for your feedback, it's really appreciated. We're really pleased that you have found our service worthwhile. The costs you pay are not only for shipping but we check your parcels on arrival ensuring they are sufficiently packed for international shipping, prepare the export paperwork and track the shipment until it's delivered to your door. If for any reason, there are any issues or delays we take care of all these for you. Hope this all helps and we look forward to looking after more parcels for you very soon. Kind Regards, Tracy.

Help