Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.545288830222%
4
2.3760135772204%
3
0.97429128166447%
2
0.66000377145012%
1
1.8731535608775%
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reviews of forward2me
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Unknown Country
DHL Express Worldwide
AG
Managed to make my purchase really easily with the address provided by Forward2me, and was notified as soon as the package arrived at my address. Forward2me provided me a quote for shipping really quickly and as I contacted them asking if they could hold the package while I was away from home, they replied fast courteously. As soon as I paid for the shipping quote, my package was shipped and arrived safe and sound.

I am very very pleased with their service and will definitely be using them in the future for any purchases I need to make in the UK. Thank you very much!
forward2me
Many thanks for taking the time to provide us with your feedback regarding our service.<br/><br/>That's really great to hear that you were happy with our service and that you are looking to ship with us again.<br/><br/>We really appreciate your custom and hope to be of service to you for many years to come.<br/><br/>Have a great week.<br/><br/>Kind Regards<br/><br/>Tracy.
Unknown Country
DHL Economy Select
I�
fast and easy too use
forward2me
That's great to hear that you found our service fast and easy to use.<br/><br/>We really appreciate your feedback and look forward to hearing from you again soon.<br/><br/>Kind Regards<br/><br/>Tracy.
Unknown Country
DHL Express Worldwide
AM
Need to be able to choose which freight company as DHL is probably most expensive.
forward2me
Many thanks for taking the time to provide us with your feedback, this is really important to us.<br/><br/>The service we provide through DHL is a premium, tracked, door to door service. For small low value items we are able to offer a standard mail option with no tracking or delivery guarantees.<br/><br/>We are working hard with our web developers at the moment to add more shipping options to our site and hope to have this live in the coming months.<br/><br/>In the meantime if you would like us to look at other options next time you ship please get in touch and we'll be happy to look at this for you.<br/><br/>We hope this helps and have a great day.<br/><br/>Kind Regards<br/><br/>Tracy.
Unknown Country
DHL Express Worldwide
EW
Excellent service, although a bit expensive on small items.
forward2me
Many thanks for providing us with your comments regarding our service, we really appreciate this.<br/><br/>That's great to hear that you found our service excellent although a little expensive to ship small items.<br/><br/>We're unsure if you are aware we are able to offer a standard mail service with no tracking or delivery guarantees for small, low value items. If you would like us to look at this for you next time you ship please let us know.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards<br/><br/>Tracy.
Unknown Country
DHL Express Worldwide
EM
Excellent service ! Very good comunication and lighting fast delivery ..
Thankyou !
forward2me
We're really pleased to hear that we provided you with an excellent service and you found that we offered good communication and speedy delivery of your shipment.<br/><br/>Thank you for taking the time to provide us with your feedback and we look forward to hearing from you again soon.<br/><br/>Kind Regards<br/><br/>Tracy.
Unknown Country
DHL Express Worldwide
JM
Forwad2me was very helpful as my personal shopper, even when the retailer sent the wrong item. Forward2me contacted the retailer, returned the wrong item and arranged for the right item to be sent. Thanks Forward2me.
Jennifer Mees-Boger
forward2me
Many thanks for taking the time to provide us with your feedback, this is really important to us.<br/><br/>We're so pleased that we were able to help you with your Personal Shopper purchase, that all ended well and you received the correct item.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Have a great day.<br/><br/>Kind Regards<br/><br/>Tracy.
Unknown Country
Unknown Shipment Details
Always great service
forward2me
Many thanks for your great comments regarding our service we really appreciate this.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards<br/><br/>Tracy.
Unknown Country
DHL Express Worldwide
JD
Fast but Really expensive
JD
Shipping rates too high. Paid 50us for shipping 2 med t shirts.
forward2me
Many thanks for taking the time to provide us with your feedback.<br/><br/>We really pleased that you were happy with the speed of our service albeit you found shipping really expensive.<br/><br/>The service we offer is a premium,tracked,door to door service however if you are looking to ship small, low value items we are able to provide you with a standard mail option. This service does not include any tracking or delivery guarantees.<br/><br/>If you would like us to look at this service for you the next time you ship please contact us and we'll be happy to look at this for you.<br/><br/>We hope this helps and look forward to hearing from you again soon.<br/><br/>Kind Regards<br/><br/>Tracy.
Unknown Country
DHL Express Worldwide
MMA
Great Service as always! My packages were handled with such great care (repacking etc)

Thank you guys!
forward2me
Thank you for your great comments. Customer feedback is really important to us. <br/><br/>We're delighted your packages arrived safely and well-packed.<br/><br/>We look forward to helping you, with further shipments, in the future.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
AA
Very quick and reliable service.
forward2me
Many thanks for your positive feedback. Your comments are important to us. <br/><br/>We look forward to hearing from you again soon. <br/><br/>Have a great day.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
forward2me basic
JG
Works all the time Thank You
forward2me
Many thanks for your great comments. Customer feedback is really important to us. <br/><br/>We look forward to hearing from you again soon. <br/><br/>Have a great day.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
VS
Too high shipping cost to Ukraine with DHL, no options to choose alternative carrier (Royal Mail etc.). Everything else - very good.
forward2me
Many thanks for providing your feedback - it's really appreciated.<br/>We're always disappointed to see a negative feedback but we hope we can help to change this for you.<br/><br/>We're pleased that you thought that our service was very good and hope we can continue to look after more parcels for you.<br/>Whilst we don't always offer other shipping options on the website at the moment, please feel free to ask for any other service or pricing on your next shipment.<br/><br/>We hope this helps and look forward to seeing more of your parcels coming through our doors.<br/><br/>Kind Regards<br/><br/>Janet<br/><br/>Janet Grundy<br/>Director.
Unknown Country
DHL Express Worldwide
EG
Excellent packaging and very fast shipping. Friendly and good communication.
forward2me
Many thanks for your very positive comments. Customer feedback is really important to us.<br/><br/>It's great that you mention our excellent packaging, fast shipping and friendly communication. We work very hard to provide our customers with a fast, reliable and personal service and it's fantastic when this is appreciated.<br/><br/>We hope you will use the service again in the future.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Economy Select
KPS
Fast shipping, reasonably priced. Excellent service!
forward2me
Many thanks for your great comments. Customer feedback is really important to us. <br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
KH
I have found that forward2me always delivers great service.
I am a happy customer.
forward2me
Many thanks for your positive feedback - your comments are important to us. <br/><br/>It's great that you are "A Happy Customer"!<br/><br/>We look forward to hearing from you again soon. <br/><br/>Have a great day.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
TNT Economy Express
RG
I Love it! Forward2me Rocks!
forward2me
Many thanks for your great comments. Customer feedback is really important to us. <br/><br/>We look forward to shipping more parcels for you again soon. <br/><br/>Have a great day.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
JW
Friendly responsive service by email. Everything worked as asked. I used the shopper service as well and that worked fine. DHL arrived on schedule.
forward2me
Many thanks for leaving us with your feedback.<br/><br/>We're sorry that you felt you needed to leave us negative feedback instead of positive. It would be really good to know the reason for that and then we would be able to feedback or help with your situation. We're thinking that you've maybe clicked the wrong button?<br/>The comments that we see all state that you were happy with us from e-mail contact to receiving your parcel at your door, which is what we aim to do.<br/>Thank you for these kind comments.<br/><br/>Please come back to us if we can help in any way.<br/><br/>Kind Regards<br/><br/>Janet<br/><br/>Janet Grundy<br/>Director.
JW
Friendly responsive service by email. Everything worked as asked. I used the shopper service as well and that worked fine. DHL arrived on schedule
Unknown Country
forward2me basic
FCL
First Class service!! So pleased with your service.Really keep it up!!!
forward2me
Many thanks for your fantastic comments. Customer feedback is really important to us. <br/><br/>We look forward to hearing from you again soon. <br/><br/>Have a great day.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Economy Select
LS
Despite a quite high shipping cost I'm very happy with the conversation, information and very high speed of the delivery.
forward2me
Many thanks for providing us with your feedback - we really appreciate this. <br/><br/>We're so pleased you found the service fast and the staff informative. However, we're sorry that you thought the shipping costs were high. <br/><br/>The service we provide is a premium, tracked, door to door courier service. For smaller, low value parcels we are able to offer a standard mail service with no tracking or delivery guarantees. <br/><br/>If you would like us to look at this option for you on your next shipment please let us know and we'll be happy to check this for you?<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Economy Select
ST
Great Service, Excellent delivery times
forward2me
Many thanks for your great comments. Customer feedback is really important to us. <br/><br/>We look forward to hearing from you again soon. <br/><br/>Have a great day.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
JK
Service has been great, always swift and helpful. Occasionally I have received boxes which were not really sufficiently strong for international shipping. It Forward2me could spot and strengthen such packages that would be useful. I order tins of baby milk formula regularly from the UK to Hong Kong and a couple of the shipments have been badly banged up in damaged makeshift boxes from the original supplier.

My only other comment is that I have noticed on repeat orders of the same shipment that the price is creeping up every time! Any incentives for regular shippers would be well received!

Keep up the good work. It is really useful for me while living overseas.
forward2me
Many thanks for leaving your feedback - it's really important to us..<br/><br/>We're really pleased that you've enjoyed our service and are able to benefit from using your UK address for deliveries and onward forwarding. It's also great to hear that what we do is really useful to you whilst you are living overseas. <br/><br/>We've had chance to look at your account and the prices that you've paid for your recent shipments. For some reason when we received your first shipment it weighed in less than the others received later...making any future shipments looking more expensive. <br/>One of the next shipments had a couple of extra items in which again made it slightly more expensive and then we had a slight price increase that was put on us by our courier. This is the first time in 3 years that we have passed the price increase on to our customers but on this occasion unfortunately we had no choice...<br/><br/>We hope this helps to explain things and we look forward to helping you in the future with further shipments of baby milk for your little one.<br/><br/>Kind Regards<br/><br/>Janet<br/><br/>Janet Grundy<br/>Director.
Unknown Country
DHL Express Worldwide
PT
Prompt despatch.
forward2me
Many thanks for your positive comments - we really appreciate this. <br/><br/>We look forward to hearing from you again soon. <br/><br/>Have a great day.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
Unknown Shipment Details
Very good service, excellent staff, but rather expensive.
forward2me
Many thanks for providing us with your feedback - we really appreciate this. <br/><br/>We're so pleased you found the overall service good and the staff excellent. However, we're sorry that you thought the service was rather expensive. <br/><br/>The service we provide is a premium, tracked, door to door courier service. For smaller, low value parcels we are able to offer a standard mail service with no tracking or delivery guarantees. <br/><br/>If you would like us to look at this option for you on your next shipment please let us know and we'll be happy to check this for you?<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Economy Select
RM
Prompt service, easy to use, slightly expensive parcel costs but if there's no alternative then I would use the service again
forward2me
Many thanks for providing us with your feedback - we really appreciate this. <br/><br/>We're so pleased you found the service easy to use and prompt albeit expensive on this occasion.<br/><br/>The service we provide is a premium, tracked, door to door courier service. For smaller, low value parcels we are able to offer a standard mail service with no tracking or delivery guarantees. <br/><br/>If you would like us to look at this option for you on your next shipment please let us know and we'll be happy to check this for you?<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
BS
Continues to perform well!
Very resourceful, making good decisions re shipping.
forward2me
Many thanks for your great comments. We really appreciate your feedback. <br/><br/>It's great that you feel we continue to offer a good service, catering to your needs.<br/><br/>We look forward to hearing from you again soon. <br/><br/>Have a great day.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
ML
so shocked at how fast my parcel arrived! definitely worth using your service!
forward2me
Many thanks for your great comments, we really appreciate this. <br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Economy Select
MV
This was the first time and the experience was very fast and reliable service - highly recommended to others too !
forward2me
Thank you or your very positive comments.<br/><br/>It's great that you found our service fast and reliable. It is especially good to hear that you would recommend us to others. Thank you.<br/><br/>We hope to help you with any shipments you may have in the future.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Economy Select
SP
Prompt courteous replies to emails and items were despatched quickly with tracking information and well packaged. Overall, an excellent service Thank you!
forward2me
Many thanks for leaving us such great feedback - your comments are really important to us.<br/><br/>We're really pleased that you were happy with both our customer service and speed and packaging of your parcel.<br/><br/>We hope you will use the service again in the future and look forward to hearing from you soon.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
JW
Prompt and informative. All one could wish for.
forward2me
Many thanks for leaving your comments.<br/><br/>We're pleased you were happy with the prompt service offered and that you were well informed by ourselves.<br/><br/>We look forward to helping you again in the future.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
SM
Package arrived very quickly, but it seemed very expensive this time.....more than last time
forward2me
Many thanks for providing us with your feedback, we really appreciate this.<br/><br/>We're so pleased your parcel arrived quickly albeit you found our service expensive on this occasion.<br/><br/>The service we provide is a premium, tracked, door to door courier service for smaller, low value parcels we are able to offer a standard mail service with no tracking or delivery guarantees.<br/><br/>If you would like us to look at this option for you on your next shipment please let us know and we'll be happy to check this for you?<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards<br/>Tracy.
Unknown Country
DHL Express Worldwide
HL
Friendly service + the package consolidation service saved me a boatload of money.
forward2me
Many thanks for taking the time to provide us with your feedback.<br/><br/>That's great to hear that we offered a friendly service and that our consolidation service was cost effective for you.<br/><br/>We look forward to receiving many more parcels for you in the future.<br/><br/>Have a great weekend.<br/><br/>Kind Regards<br/>Tracy.
Unknown Country
DHL Economy Select
AM
The service is perfect, the staff are nice, but the options and pricing are not well documented.
forward2me
That's great to hear your super comments regarding our staff and service, this is really appreciated.<br/><br/>Many thanks for your comments regarding our pricing options, it's important for us to receive this feedback - we are currently looking at adding more shipping options onto our site and hope to have this live in the next few months.<br/><br/>We hope this helps and we look forward to hearing from you again soon.<br/><br/>Kind Regards<br/>Tracy.
Unknown Country
DHL Express Worldwide
MMA
Excellent service!
forward2me
Many thanks for your great comments, we really appreciate this.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Have a great day.<br/><br/>Kind Regards<br/>Tracy.
Unknown Country
Unknown Shipment Details
I've used forward2me twice, and I really appreciate their service! They go above and beyond with their customer service and make me feel like a valued customer. My only complaint is that their shipping rates are incredibly high.

Despite that, getting what I order from the UK often in less time than domestic sites can provide keeps me using their service and passing the name on to others.
forward2me
Many thanks for taking the time to provide us with your feedback regarding our service. This is very important to us to enable to move our business forward.<br/><br/>We're really pleased that our customer service has lived up to your expectations and that you are looking to use our services again although you have found the shipping costs to be a little on the high side.<br/><br/>The service we provide is a premium, tracked, door to door courier service with DHL - we are currently working with other couriers so we can offer our customers more shipping options and hope to have this live on our site in the next few months.<br/><br/>We hope this all helps and look forward to hearing from you again soon.<br/><br/>Kind Regards<br/>Tracy.
Unknown Country
DHL Express Worldwide
JM
Such an efficient stress free service.
Unknown Country
DHL Express Worldwide
PH
Excellent and fast service, rates are a bit high though.
forward2me
Many thanks for taking the time to provide us with your feedback, this is very important to us.<br/><br/>We're so pleased that you found that we provided you with an excellent speedy service albeit a little bit expensive.<br/><br/>We pride ourselves on offering a premium, tracked door to door courier service although if you are looking to ship a small, low value item we are able to offer a standard mail option with no tracking or delivery guarantees.<br/><br/>If you are interested in this option when you next ship please let us know and we'll look into this for you.<br/><br/>We hope this helps and look forward to hearing from you again soon.<br/><br/>Kind Regards<br/>Tracy.
Unknown Country
DHL Express Worldwide
KB
Still have not received my package
forward2me
Many thanks for leaving your feedback so promptly, it's meant that we've been able to jump on to this one and get it sorted for you.<br/><br/>Interim enquiries with DHL are showing that it's because the address we were shipping to was a PO Box with insufficient detail for them to collaborate... <br/><br/>As you know we've been in contact with yourself and DHL all day today and will continue to pursue it until you receive your parcel.<br/><br/>Sincere apologies for the delay but please be assured we are doing all we can to sort this out for you.<br/><br/>Kind Regards<br/><br/>Janet Grundy<br/>Director.
Unknown Country
DHL Economy Select
RR
This is my second time using Forward2me.
Using consolidation, i have saved lots of money, because they only charge 6GBP per package up to 6 packages and 1GBP for the next packages. Shipping costs are cheap and fast. DHL is a great shipping company. My 2KG shipment arrived to my door in two business days.
I'm using forward2me again, the best forwarding company in the world.
forward2me
Many thanks for your great comments, we really appreciate this.<br/><br/>We're so pleased that you are happy with our service and would like to thank you for your continued support.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards<br/>Tracy.
Unknown Country
DHL Economy Select
TBT
Good service and appropriate feedback as needed
Home page blows though
forward2me
Many thanks for taking the time to provide us with your feedback, we really appreciate this.<br/><br/>That's great to hear that we provided you with good service and the appropriate feedback when needed.<br/><br/>We’d be interested to hear more detail on your comments regarding our Home Page as we always like to improve things based on customer feedback - perhaps if you could contact us through the website or by email with your thoughts?<br/><br/>We look forward to hearing from you.<br/><br/>Kind Regards<br/>Tracy.
Unknown Country
DHL Economy Select
ML
Thank you very much,

Excellent service, fast dispach. I don't know if they repacked the item, but it was very well packed, with 3 different types of bubble wrap and placed in a very safe carton box.
forward2me
Many thanks for taking the time to provide us with your feedback, this is very important to us.<br/><br/>That's great to hear that our service met your expectations and that everything arrived safely.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards<br/>Tracy.
Unknown Country
DHL Economy Select
CI
Excellent service. Couldn't live abroad without it!
forward2me
That's great to hear that we provided you with an excellent service and that it is very valuable to you.<br/><br/>We really appreciate your comments and hope to be of service to you for many years to come.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
Unknown Shipment Details
Prompt, good communication
forward2me
Many thanks for taking the time to provide us with your comments, we really appreciate this.<br/><br/>It's great to hear that we provided you with a prompt service with good communication.<br/><br/>Thank you for choosing forward2me and we look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Economy Select
EW
bit expensive for small items
forward2me
Many thanks for taking the time to provide us with your feedback, this is very important for us.<br/><br/>We're sorry that you found our service a little expensive, we generally offer our customer a premium, tracked, door to door courier service. If you are looking to ship any small, low value parcels we are able to offer our standard mail option with no tracking or delivery guarantees.<br/><br/>If you would like us to look at this service for you next time you ship please let us know and we'll be happy to do so?<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Economy Select
MRK
The 1st time I used forward2me services, and absolutely satisfied. Good service, good communication, good coordination. For sure I will use your service again! Thank you... ^^
forward2me
That's great to hear that you are looking to use our service again and would like to thank you for taking the time to provide us with your feedback.<br/><br/>We look forward to receiving many more parcels for you in the future.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
UP
Excellent, really. Y helped me with a Google RMA in a 100% efficient way, answering to my mail (sometimes even 2-3 times per day) and preparing multiple and custom shipments. Thanks a lot ;)
forward2me
Many thanks for your kind comments.<br/><br/>We're so glad that we were able to help you with this and you were happy with the level of service you received.<br/><br/>We look forward to providing you with our service for years to come.<br/><br/>Have a great day.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Economy Select
JLM
Great service.
Very helpful and good communication with the customer.
100% recommended!
forward2me
Many thanks for providing us with your great comments - we really appreciate you taking the time to do this for us.<br/><br/>It's really pleasing to hear that we provided you with great service and communication and that you would be happy to recommend our services.<br/><br/>Have a great day and we look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
RS
Amazing service 6 days from UK to NZ. Also simple to use.
forward2me
Many thanks for your great comments, we're so pleased that you found our service easy to use.<br/><br/>We look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Economy Select
KK
Good packaging, fast service, adequate pricing.
forward2me
Many thanks for taking the time to provide us with your feedback, it's very important to us.<br/><br/>We're really pleased that we provided you with a good service.<br/><br/>Have a great day.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
CAM
I'm International Commerce Adviser with US & Mexico locations since 30 years. Absolutely you are the better forward service from England! Congratulations.
forward2me
Many thanks for your kind comments, this is really encouraging for us.<br/><br/>That's great to hear your positive comments about our service and hope to be of service to you for many years to come.<br/><br/>Thank you for choosing forward2me.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
BB
Very fast delivery, excellent service, thank you.
forward2me
Many thanks for taking the time to provide us with your comments, we really appreciate this.<br/><br/>We're so pleased we provided you with an excellent, speedy service.<br/><br/>Look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
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