customer reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.763056031474%
4
2.5065042198109%
3
1.034329589441%
2
0.65994035154515%
1
1.7640713243226%
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reviews of forward2me
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Unknown Country
Unknown Shipment Details
I've used forward2me twice, and I really appreciate their service! They go above and beyond with their customer service and make me feel like a valued customer. My only complaint is that their shipping rates are incredibly high.

Despite that, getting what I order from the UK often in less time than domestic sites can provide keeps me using their service and passing the name on to others.
forward2me
Many thanks for taking the time to provide us with your feedback regarding our service. This is very important to us to enable to move our business forward.<br/><br/>We're really pleased that our customer service has lived up to your expectations and that you are looking to use our services again although you have found the shipping costs to be a little on the high side.<br/><br/>The service we provide is a premium, tracked, door to door courier service with DHL - we are currently working with other couriers so we can offer our customers more shipping options and hope to have this live on our site in the next few months.<br/><br/>We hope this all helps and look forward to hearing from you again soon.<br/><br/>Kind Regards<br/>Tracy.
Unknown Country
DHL Express Worldwide
JM
Such an efficient stress free service.
Unknown Country
DHL Express Worldwide
PH
Excellent and fast service, rates are a bit high though.
forward2me
Many thanks for taking the time to provide us with your feedback, this is very important to us.<br/><br/>We're so pleased that you found that we provided you with an excellent speedy service albeit a little bit expensive.<br/><br/>We pride ourselves on offering a premium, tracked door to door courier service although if you are looking to ship a small, low value item we are able to offer a standard mail option with no tracking or delivery guarantees.<br/><br/>If you are interested in this option when you next ship please let us know and we'll look into this for you.<br/><br/>We hope this helps and look forward to hearing from you again soon.<br/><br/>Kind Regards<br/>Tracy.
Unknown Country
DHL Express Worldwide
KB
Still have not received my package
forward2me
Many thanks for leaving your feedback so promptly, it's meant that we've been able to jump on to this one and get it sorted for you.<br/><br/>Interim enquiries with DHL are showing that it's because the address we were shipping to was a PO Box with insufficient detail for them to collaborate... <br/><br/>As you know we've been in contact with yourself and DHL all day today and will continue to pursue it until you receive your parcel.<br/><br/>Sincere apologies for the delay but please be assured we are doing all we can to sort this out for you.<br/><br/>Kind Regards<br/><br/>Janet Grundy<br/>Director.
Unknown Country
DHL Economy Select
RR
This is my second time using Forward2me.
Using consolidation, i have saved lots of money, because they only charge 6GBP per package up to 6 packages and 1GBP for the next packages. Shipping costs are cheap and fast. DHL is a great shipping company. My 2KG shipment arrived to my door in two business days.
I'm using forward2me again, the best forwarding company in the world.
forward2me
Many thanks for your great comments, we really appreciate this.<br/><br/>We're so pleased that you are happy with our service and would like to thank you for your continued support.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards<br/>Tracy.
Unknown Country
DHL Economy Select
TBT
Good service and appropriate feedback as needed
Home page blows though
forward2me
Many thanks for taking the time to provide us with your feedback, we really appreciate this.<br/><br/>That's great to hear that we provided you with good service and the appropriate feedback when needed.<br/><br/>We’d be interested to hear more detail on your comments regarding our Home Page as we always like to improve things based on customer feedback - perhaps if you could contact us through the website or by email with your thoughts?<br/><br/>We look forward to hearing from you.<br/><br/>Kind Regards<br/>Tracy.
Unknown Country
DHL Economy Select
ML
Thank you very much,

Excellent service, fast dispach. I don't know if they repacked the item, but it was very well packed, with 3 different types of bubble wrap and placed in a very safe carton box.
forward2me
Many thanks for taking the time to provide us with your feedback, this is very important to us.<br/><br/>That's great to hear that our service met your expectations and that everything arrived safely.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards<br/>Tracy.
Unknown Country
DHL Economy Select
CI
Excellent service. Couldn't live abroad without it!
forward2me
That's great to hear that we provided you with an excellent service and that it is very valuable to you.<br/><br/>We really appreciate your comments and hope to be of service to you for many years to come.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
Unknown Shipment Details
Prompt, good communication
forward2me
Many thanks for taking the time to provide us with your comments, we really appreciate this.<br/><br/>It's great to hear that we provided you with a prompt service with good communication.<br/><br/>Thank you for choosing forward2me and we look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Economy Select
EW
bit expensive for small items
forward2me
Many thanks for taking the time to provide us with your feedback, this is very important for us.<br/><br/>We're sorry that you found our service a little expensive, we generally offer our customer a premium, tracked, door to door courier service. If you are looking to ship any small, low value parcels we are able to offer our standard mail option with no tracking or delivery guarantees.<br/><br/>If you would like us to look at this service for you next time you ship please let us know and we'll be happy to do so?<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Economy Select
MRK
The 1st time I used forward2me services, and absolutely satisfied. Good service, good communication, good coordination. For sure I will use your service again! Thank you... ^^
forward2me
That's great to hear that you are looking to use our service again and would like to thank you for taking the time to provide us with your feedback.<br/><br/>We look forward to receiving many more parcels for you in the future.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
UP
Excellent, really. Y helped me with a Google RMA in a 100% efficient way, answering to my mail (sometimes even 2-3 times per day) and preparing multiple and custom shipments. Thanks a lot ;)
forward2me
Many thanks for your kind comments.<br/><br/>We're so glad that we were able to help you with this and you were happy with the level of service you received.<br/><br/>We look forward to providing you with our service for years to come.<br/><br/>Have a great day.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Economy Select
JLM
Great service.
Very helpful and good communication with the customer.
100% recommended!
forward2me
Many thanks for providing us with your great comments - we really appreciate you taking the time to do this for us.<br/><br/>It's really pleasing to hear that we provided you with great service and communication and that you would be happy to recommend our services.<br/><br/>Have a great day and we look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
RS
Amazing service 6 days from UK to NZ. Also simple to use.
forward2me
Many thanks for your great comments, we're so pleased that you found our service easy to use.<br/><br/>We look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Economy Select
KK
Good packaging, fast service, adequate pricing.
forward2me
Many thanks for taking the time to provide us with your feedback, it's very important to us.<br/><br/>We're really pleased that we provided you with a good service.<br/><br/>Have a great day.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
CAM
I'm International Commerce Adviser with US & Mexico locations since 30 years. Absolutely you are the better forward service from England! Congratulations.
forward2me
Many thanks for your kind comments, this is really encouraging for us.<br/><br/>That's great to hear your positive comments about our service and hope to be of service to you for many years to come.<br/><br/>Thank you for choosing forward2me.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
BB
Very fast delivery, excellent service, thank you.
forward2me
Many thanks for taking the time to provide us with your comments, we really appreciate this.<br/><br/>We're so pleased we provided you with an excellent, speedy service.<br/><br/>Look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
Unknown Shipment Details
Once again extremely positive experience :D. Fast, reasonably priced and always available. THANK YOU ALL! Let's be in touch again
forward2me
Many thanks for your great comments regarding our service, we really appreciate this.<br/><br/>It's really good to hear that you had a positive experience with us once again and we look forward to hearing from you again soon.<br/><br/>Thank you for using forward2me.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
WT
Excellent sales service and fast shippment but the shipping may abit high. Hopefully you all can work out some lower cost with longer shipping time. I still will use Forward2me.com on my next order. Thanks

William Tam
Singapore
forward2me
Many thanks for taking the time to provide us with your comments, we really appreciate this.<br/><br/>We're so pleased that you were happy with our service and transit time albeit you would like us to offer lower shipping prices with longer shipping times.<br/><br/>Generally we offer a premium, tracked, door to door courier service although for larger shipments we are able to look into sea freight quotes for you and for smaller low items we can offer our standard mail option with no tracking or delivery guarantees.<br/><br/>It may also be worth considering our consolidation service which collates your parcels into one large shipment and makes shipping more cost effective.<br/><br/>We look forward to hearing from you again soon.<br/><br/>If you would like us to look into other options for you next time you ship please let us know and we'll be happy to help?<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Economy Select
PM
It is very easy to forward parcels to Finland with this service. Thanks!
forward2me
Many thanks for getting in touch with your comments regarding our service, we really appreciate this.<br/><br/>We're so pleased that you were able to use our service with ease and hope this encourages you to use our service many more times in the future.<br/><br/>We look forward to hearing from you.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Economy Select
CD
Good communication, I'm really pleased.Superquick delivery, thank you! Danke!
forward2me
Many thanks for providing us with your feedback, this is really important to us.<br/><br/>That's great to hear we provided you with good communication and you were happy with our speedy delivery service.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Economy Select
CL
very good
very fast
exellent
thanks
forward2me
Many thanks for your great comments.<br/><br/>We're so glad that you found our service excellent and look to shipping many more parcels for you in the future.<br/><br/>Thank you for choosing forward2me.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
AL
Good comms fast service ??? Could possibly do a little bit better with the price though
forward2me
Many thanks for your taking the time to provide us with your comments, we really appreciate this.<br/><br/>That's great to hear that we provided you with good communication and speedy service although you would like us to offer better shipping prices.<br/><br/>The service we provide is a door to door, tracked courier service - if you have any small low value parcels we are able to offer you our standard mail option with no tracking for delivery guarantees.<br/><br/>If you would like us to look at this for you on your next shipment please let us know?<br/><br/>We hope this helps and look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
RJ
Service was brilliant item arrived in Malta at my door within 3 days, it would probably have been quicker if it had been ordered midweek
Regards Richard
forward2me
Many thanks for taking the time to provide us with your feedback.<br/><br/>We're really pleased that we provided you with brilliant service and look forward to receiving your next parcel.<br/><br/>Have a great day.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
FD
Great communication, super fast shipping, but a little pricey for shipping/charges.
forward2me
Many thanks for taking the time to provide us with your feedback.<br/><br/>That's great to hear that you were happy with our communication and the speed of our shipping albeit the shipping costs were more than you expected.<br/><br/>We pride ourselves on providing a premium, tracked door to door courier service for shipping. For shipping small, low value parcels we are able to offer a standard mail option with no tracking or delivery guarantees. If you would like us to look at this option for future shipments please let us know.<br/><br/>We hope this helps and look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
LF
Very efficient and prompt.
forward2me
Many thanks for taking the time to provide us with your feedback.<br/><br/>We're really pleased you were happy with our prompt efficient service.<br/><br/>We look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
Unknown Shipment Details
very good
forward2me
Many thanks for your kind comments, we really appreciate your feedback.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Economy Select
GM
Excellent service, far beyon what You may expect to receive!! I have experienced their "consolidation" service with different items/times of deliver and all has worked perfectly with prompt and kind informations refered to the "state of the art"! Thank You very much!
forward2me
Many thanks for taking the time to provide us with your comments, we really appreciate this.<br/><br/>That's great to hear that all went smoothly and the consolidation service worked well for you.<br/><br/>We're really pleased that you appreciated our customer service this is very important to us.<br/><br/>We look forward to hearing from you again soon and have a great evening.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
AZ
Fast and excellent service, but a bit expensive. I would use it more often if it was cheaper.
forward2me
Many thanks for taking the time to provide us with your feedback, this is really important to us.<br/><br/>We're really pleased that you were happy with our fast excellent service albeit you found it a little expensive.<br/><br/>The service we offer is a premium, tracked, door to door service, if you are looking to ship any small low value parcels we are able to offer our standard mail option with no tracking or delivery guarantees.<br/><br/>If you are interested in this service for your next shipment please let us know and we'll be happy to look at this for you.<br/><br/>We hope this helps and look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
AA
The service has been prompt and efficient
forward2me
Many thanks for providing us with your comments regarding our service, we really appreciate this.<br/><br/>That's great to hear that we provided you with a prompt efficient service.<br/><br/>We look forward to shipping many more parcels for you in the future.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Economy Select
OD
Fast shipping to norway! Reasonable prices!
forward2me
Many thanks for taking the time to provide us with your comments.<br/><br/>We're really pleased that you were happy with our shipping timescales and that you found our service value for money.<br/><br/>Have a great evening.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
KT
Very good service. Very quick delivery to Australia. Very impressed. Will use again for sure!
forward2me
That's really great to hear that you were impressed with our service and that we provided you with a good speedy service.<br/><br/>Many thanks for taking the time to provide us with the feedback. <br/><br/>We look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
KS
Great speedy service
forward2me
Many thanks for taking the time to provide us with your feedback, we really appreciate this.<br/><br/>It's great to hear that we have provided you with a good speedy service and we look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
ML
Shipped trainers from Holland, to forward2me in UK.They forwarded it to me promptly with ease. Many Thanks
forward2me
Many thanks for providing us with your comments, this is really important to us.<br/><br/>That's great to hear that all went smoothly with your shipment and look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
SL
Uk best forwarding company, i received the parcel on time ,recommends for foreigners.

Mr selwyn Laurencine
Mahe
Seychelles
SL
You mean business
forward2me
Many thanks for taking the time to provide us with your comments.<br/><br/>We really appreciate this and look forward to hearing from you again soon.<br/><br/>Have a great evening.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Economy Select
GG
Once again, many thanks for your service!!!!!!!!!
forward2me
Many thanks for your great comments.<br/><br/>We're so pleased that we continue to provide you with the service you have become accustomed to.<br/><br/>Look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
MT
The service was great. Lighting fast shipping. I used the "Personal Shopper" feature to purchase some gifts from UK that was too expensive to ship back to the USA through them. I'm happy I choose F2M as it was a easy and swift process. The prices are on the high end but they do provide high end service!
forward2me
Many thanks for taking the time to provide us with your feedback, we really appreciate this.<br/><br/>We're really pleased that you found our Personal Shopper service useful and that although you felt our prices were a little on the high side you appreciated that we provide a premium service to our customers.<br/><br/>We hope to hear from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Economy Select
CC
It's a very professional service that I can really recommend. I had a problem and they perfectly solved it. Great email contact. I used the consolidation service too and I must say the packages arrived here in Portugal perfectly packed.
If you value the items you purchase, you should definitely chose this service company.
forward2me
Many thanks for providing us with your feedback, this is very important to us.<br/><br/>We're really pleased to hear that you have been happy with all our services so far and would recommend forward2me to others. <br/><br/>We look forward to hearing from you again soon and hope you have a great evening.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
AA
I already shared my experience with you and got immediate feedback. Here is it! I would like to thank everybody at your prestigious company for their time and effort. I could summarize my first experience with you as a great. I will actually deal with again and again. Here are some feedback points:

The shipping price is a little bit high. If you could offer other cheaper alternatives, it will add more benefits to us. Regardless of that, I got my items in just three days which is superb.
If you could automate consolidation service, it will ease your work and let us know status of our shipment on time.
Automate entering costs of our items etc will be good as well.
Your response time is highly appreciated. It is a split second reply.
I hope that you will find these points useful. Wish you and your company the best prosperous future.

Thanks & Kind Regards,

Happy Customer :)
forward2me
Many thanks for providing us with your feedback, we really appreciate this.<br/><br/>That's great to hear that you have been happy with the service you have received during your first shipment with us and that you are looking to use our services again.<br/><br/>We pride ourselves on providing a premium, tracked, door to door service for our customers alongside great customer service. <br/><br/>We are currently working on many improvements on our website including adding additional shipping options and automating many of our services.<br/><br/>It is very important to us that our customers provide us with their feedback to enable us to continue to improve our services. <br/><br/>We hope this all helps and thank you once again for your feedback we will take on your comments on board.<br/><br/>Have a great evening.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Economy Select
AD
First time served, excellent service. See you again
forward2me
That's great to hear that your first experience with forward2me was excellent and we hope to hear from you again soon.<br/><br/>Many thanks for your feedback.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Economy Select
MT
Great communication. A pleasure to do business with.
forward2me
Many thanks for your great comments, it's really good to hear that we provided great communication and that you enjoyed doing business with us.<br/><br/>Your comments are really appreciated and we look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Economy Select
FEH
Very good service. Rapid. Answer questions very quickly.
forward2me
That's great to hear that you are happy with our service and really appreciate you taking the time to provide us with your feedback.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
PS
Great service, however the postage costs are incredibly high and as a result it is prohibitive to use forward2me unless it is something rare or important.
forward2me
Many thanks for providing us with your feedback, this is really important to us.<br/><br/>Although we provided you with a great service we're sorry to hear that you found this forwarding service too expensive to use regularly.<br/><br/>We pride ourselves in offering our customers a premium, tracked, door to door service with DHL and the shipping price paid includes the checking, repackaging for international transit and all export paperwork required for your shipment. <br/><br/>For shipping small, low value parcels we are able to offer our standard mail option with no tracking or delivery guarantees. If you would like us to look at this option for you the next time you ship please let us know by email and we'll be happy to look into this for you.<br/><br/>We hope this all helps and that you decide to ship through forward2me again soon.<br/><br/>Have a great evening.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
TG
Awesome. Hassle free. Dealing with forward2me is very reassuring.
forward2me
Many thanks for your kind comments, we really appreciate these.<br/><br/>That's great to hear that you had a good experience when shipping with forward2me and look forward to hearing from you again soon.<br/><br/>Have a lovely evening.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
forward2me basic
RD
The service was excellent and fast as usual. This service is the best available!!
forward2me
Many thanks for your great comments, we really appreciate this.<br/><br/>We're really pleased that we continue to provide you with an excellent speedy service and hope to forward parcels for you for many years to come.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
CH
You were able to purchase and forward a fairly complicated product with even more complicated logistics and quite Frankly, could have said "No" but kept at it and completely satisfied me. Thank you!!
Craig
Fort Lauderdale, FL
forward2me
Many thanks for taking the time to provide us with your comments, this is really important to us.<br/><br/>We're so pleased we were able to provide you with the product that you required and hope to be of service to you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
JW
Awesome as always!
forward2me
Many thanks for your great comments, we really appreciate this.<br/><br/>We're so pleased that we continue to provide you with a good service.<br/><br/>Hope to hear from you again soon, have a great evening.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
IL
Reliable service, flawless transaction, speedy delivery, a very happy repeated customer!
forward2me
Many thanks for taking the time to provide us with your comments, we really appreciate this.<br/><br/>We're so pleased that you had a really good experience using forward2me and hope to receive many more parcels for you in the future.<br/><br/>Have a great evening.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
DP
Quick service but a little overprised
forward2me
Many thanks for getting in touch with your comments, this is really useful to us.<br/><br/>Although you found our service a little expensive we're really pleased that you were happy with the level of service we provided.<br/><br/>We're working with our couriers at present to provide more cost effective shipping options for our customers and hope to have these live in the next few months.<br/><br/>We hope this helps and that you decide to ship with us again soon.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
VE
Asked for a 24h delivery to Portugal and wasn't disappointed. Excellent Service! Recommended!
forward2me
Many thanks for your great comments, we really appreciate them.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Have a lovely evening.<br/><br/>Kind Regards,<br/>Tracy.
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