forward2me - Reviews | Customer Reviews

customer reviews

Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.

4.6 5

Based on 15759 reviews

João Marcos Silva 10 July 2014

DHL Express Worldwide

JMS

Excellent as usual!

Many thanks for providing us with your feedback, we really appreciate this. That's great to hear that we continue to provide you with an excellent service. Have a great week. Kind Regards Tracy.

Jose Maria Diaz Couce 09 July 2014

DPD Classic

JMD

Quite expensive but faster, at least the VAT should be include in the original price. From the payment late one week exactly to Spain.

Many thanks for taking the time to provide us with your feedback, this is very important to us. We're sorry to hear that shipping costs were more than expected and that you weren't aware that the Vat was to be added to the shipping costs. We continue to work with our shippers to provide our customers with a cost effective premium, tracked service - the price paid includes all processing, repackaging and export paperwork involved with your shipment. Thank you once again for the feedback you have provided, we'll ensure we pass your comments to our web-developers so we can continue to improve our website so our customers have all information to hand. We look forward to hearing from you again soon and hope you have a great evening. Kind Regards Tracy.

Matthew Savage 09 July 2014

DHL Express Worldwide

No problems. Great service!

Thank you for letting us know that all went smoothly with your shipment and that we provided you with a great service. We look forward to hearing from you again soon. Kind Regards Tracy.

Armand D'Elfant 09 July 2014

DHL Economy Select

Lighting fast processing in the forward2me warehouse, excellent service!

That's great to hear that we provided an excellent service and that you are happy with the speed of your delivery. Thank you for taking the time to provide us with your feed back. Kind Regards Tracy.

Unverified Customer 09 July 2014

Unknown Shipment Details

Great service as usual!!

Many thanks for your kind comments we're really pleased that we have continued to provide you with a great service. Have a lovely evening. Kind Regards Tracy.

jade ares 09 July 2014

DHL Express Worldwide

Very happy with their service. Excellent customer service and very prompt response on queries and requests. Parcel arrived in excellent condition. Highly recommended to everyone.

Many thanks for taking the time to provide us with your feedback. We're pleased to hear that we offered you excellent customer service overall and that your parcel arrived in excellent condition. Thank you for your recommendation. Kind Regards Tracy.

Abir Sabra 09 July 2014

DHL Express Worldwide

Excellent service very very satisfied

Many thanks for taking the time to provide us with your feedback, we really appreciate this. That's great to hear that you found we offered an excellent service. We look forward to receiving your next parcel. Have a great evening. Kind Regards Tracy.

Hrvoje Gregur 08 July 2014

DHL Economy Select

They responded to my inquires fast, even took few photos of the item prior to shipping.

Many thanks for your feedback, this is really important to us. We're really pleased to hear that you appreciated the service we provide and look forward to shipping more parcels for you in the future. Kind Regards Tracy.

Gurmeet Bhullar 08 July 2014

DHL Express Worldwide

Responded to my emails promptly. Quick to dispatch.

Many thanks for taking the time to provide us with your feedback. It's great to hear that you have been happy with our service promptly replying to your emails. We look forward to hearing from you again soon. Kind Regards Tracy.

Samuel Hopkins 08 July 2014

DHL Express Worldwide

Many thanks for your really positive comments. It's fantastic that you were so pleased with the service offered. We work very hard to provide a fast, reliable and professional service and it's great to read that this is appreciated. We hope to be able to help you again in the future. Kind Regards, Hilary.

Wow this place is A W E S O M E. Beyond my wildest expectations. It was so easy to use and worth every penny.

ROBERTO NAVES VILELA 07 July 2014

DHL Express Worldwide

RNV

Great service , Best price . A+++++++

Many thanks for your comments. We're really happy that you were pleased with both the great service provided but also with the price. We look forward to hearing from you again soon. Kind Regards, Hilary.

Linda Acay 07 July 2014

DHL Express Worldwide

My first order with forward2me, and I`m very pleased!

Many thanks for your feedback. It's great that you are so pleased with your first order. We hope you will use us again in the future. Kind Regards, Hilary.

Nicholas Atkinson 07 July 2014

DHL Express Worldwide

Very prompt and easy service. Definitely recommend this to anyone.

Thanks for your feedback - your comments are important to us. It's great that you found the service prompt and easy to use. We're delighted that you would recommend this service to anyone and hope that you will continue to use our service in the future. Kind Regards, Hilary.

Tammy Kopic 06 July 2014

DHL Express Worldwide

Great communication and fast delivery of postage.

Thank you for leaving your comments - customer feedback is really important to us. We're pleased to be able to offer a fast service with great communication to our customers. We hope you will use our service again in the future. Kind Regards, Hilary.

Issam Saadi 05 July 2014

DHL Economy Select

The service is excellent, they answered my requests very fast and they helped me to find the best way to change some goods that didn't fit me.

Many thanks or your comments - customer feedback is really important to us. We're pleased to offer an excellent service and to help with your purchases in any way. We hope you will use our service again in the future. Kind Regards, Hilary.

Mohamed Mabrook Ali 05 July 2014

DHL Express Worldwide

MMA

Excellent service time and time again!

Many thanks for your feedback - customer comments are really important to us. It's great to be able to provide you with a great service. We hope you will continue shipping with us in the future. Kind Regards, Hilary.

Bruce Schlaitzer 04 July 2014

DHL Express Worldwide

the team at forward2me continues to demonstrate first class service and judgement after over 25 orders! well done!

Many thanks for taking the time to leave us your comments. It's great that we continue to provide the kind of service you have come to expect from us. We look forward to your next 25 orders! Kind Regards, Hilary.

Attila Behan 04 July 2014

DHL Economy Select

Timely, reliable and userfriendly service.
Thanks.
Attila from Budapest

Many thanks for leaving us such positive feedback. We're delighted to be able to offer a timely, reliable and user-friendly service. We hope you will use our service again in the future. Kind Regards, Hilary.

Andrew Omoluabi 04 July 2014

DHL Express Worldwide

The service I received was 5 star. Their assistance in purchasing the items was well appreciated and the delivery was timely. Thanks folks.

Many thanks for taking the time to leave your feedback. It's great that you thought we offered a 5 star service and that you appreciated the help given in purchasing your goods. We are lad your goods arrived quickly. We hope you will use our service again in the future. Kind Regards, Hilary.

Jared Corlett 04 July 2014

DHL Express Worldwide

i was skeptical at first about using a mail forwarding company.but all my doubts are now gone.i was contacted by Forward2me the day they received my parcel about confirmation on delivery addresses and pricing of postage.the same afternoon that they had already organized and shipped my parcel to me in Australia.....3 days later i had the goods....Highly recommend Forward2me and will be using you again :)
thanks

Many thanks for leaving your feedback - customer comments are really important to us. It's great that we helped you to overcome your doubts and scepticism about using a forwarding company. We're really pleased that the service offered was efficient and that your goods arrived quickly in Australia. We appreciate your recommendation and look forward to helping you with your shipments in the future. Kind Regards, Hilary.

May Tan 04 July 2014

DHL Express Worldwide

Fast, professional service. Not cheap, but I will definitely use again.

Many thanks for your comments. We're delighted that you found our service to be fast and professional. It's great that you will definitely be using our service again. We look forward to hearing from you soon. Kind Regards, Hilary.

Christian Nuera 03 July 2014

DHL Express Worldwide

The package arrived quicker than we expected and in very good condition. Great service!

Many thanks for your feedback - customer comments are very important to us. It's great that your package arrived quickly and in good condition. We hope you will use forward2me again in the future. Kind Regards, Hilary.

Emma Lawne 03 July 2014

DHL Express Worldwide

I used the personal shopping and shipping service! I got Zara clothes delivered to Australia. I am so happy with the service, it was quick and efficient! I would definitely use forward to me again! It is quite expensive but it was worth it! The goods were here in super fast time and obv in great condition.

Thank you so much for taking the time to leave your comments - customer feedback is really important to us. It's great that the personal shopping service worked out well for you and that your goods arrived quickly and in great condition. We're delighted that you would definitely use our service again and look forward to hearing from you soon. Kind Regards, Hilary.

Paul Tomlinson 03 July 2014

DHL Express Worldwide

Great Service :)

Thank you for your feedback. It's fantastic that you received great service from us. We hope you will use us again in the future. Kind Regards, Hilary.

laura bergonzoni 02 July 2014

DHL Express Worldwide

servizio perfetto, curato e velocissimo. complimenti

Many thanks for your positive feedback. I have translated your comments - I hope you don't mind? "perfect service, nice and fast. compliments" It's great that you feel this way. We hope you will use the service again in the future. Kind Regards, Hilary.

antonios zorbalas 01 July 2014

DHL Express Worldwide

not offered cheaper postage it was very expensive

Many thanks for taking the time to feedback to us - much appreciated. We're really sorry that you felt it necessary to leave us a negative feedback. We like to look after our customers and want to improve things if that hasn't been the case. As your parcel falls into the higher value category we sent the shipping invoice for the DHL Express service - we are more than happy to quote for other services. We have functionality going live very soon which will enable you to choose your shipping courier. Hope this all helps We look forward to looking after your parcels very soon; shipping with a shipping method of your choice :-) Kind Regards Janet.

Jon Lee 01 July 2014

DHL Express Worldwide

Thanks Forward2me to provide user friendly, reliable and quick delivery services. I will use this services often.

Thank you for leaving your very kind comments. It's great that you comment on our friendliness, reliability and speedy delivery service. We work very hard for our customers to provide them with a professional and personal service. We look forward to helping you again very soon. Kind Regards, Hilary.

Kathy Novakovic 30 June 2014

DHL Express Worldwide

Great service - fast followthrought - highly recommend

Many thanks for taking the time to leave us your comments. We're delighted that you received great service. It's really good that you would highly recommend our service and hope you will ship with us again very soon. Kind Regards, Hilary.

David Rožić 30 June 2014

DHL Economy Select

Again, I'm very satisfied. :) Professional and meticulous staff. Fast shipment and excellent packaging. Truly premium service.

Many thanks for your very kind comments - customer feedback is really important to us. It's fantastic to hear from a very satisfied customer who rates our service as 'premium'. We're delighted that you refer to our staff as being professional and meticulous and that your shipment arrived well packaged and quickly. We hope you will ship with us again in the future. Kind Regards, Hilary.

linda kassel 30 June 2014

DHL Express Worldwide

The service is good. The consolidation fee is extremely high.
It would be nice to receive notifications of arrived ggods.

Mary D Caruana 30 June 2014

DHL Express Worldwide

MDC

I got a good service

Thanks for leaving us your feedback - customer comments are really important to us. Its great that you received good service from us and we hope to be able to help you again in the future. Kind Regards, Hilary.

Michel Payet 30 June 2014

DHL Express Worldwide

Affordable and reliable!

Thanks for leaving your comments. We're delighted that you found our service to be both affordable and reliable. We hope you will use our service again in the future. Kind Regards, Hilary.

Jennifer Higgins 30 June 2014

DHL Express Worldwide

Really good service. I'll be using Forward2me a lot more. Thanks

Thank you so much for leaving your comments - customer feedback is really important to us. We're pleased to be able to offer our customers a really good service that is both fast and reliable. It's great to see that you will be using our service a lot more in the future. We look forward to hearing from you soon. Kind Regards, Hilary.

Liz Johnston 28 June 2014

DHL Express Worldwide

Goods arrived quickly in excellent condition. Many thanks for providing this very efficient service.

Many thanks for your positive comments. It's great that your goods arrived quickly and in excellent condition. We're pleased that you thought we provided a very efficient service. We hope we can help you again on the future. Kind Regards, Hilary.

Francesco Catania LL.B (Melit) 27 June 2014

forward2me basic

FCL

Amazing!!!!

Thanks for leaving us your feedback. It's great that just 1 word can sum up our service! We hope that you will use our service again in the future. Kind Regards, Hilary.

Jorge Cesar Mariscal Melgar 27 June 2014

DHL Express Worldwide

JCM

The service has been great so far, however, I would have the following recommendations:
1. List all the items received by date, offer a check-list and a button to consolidate, similar to "myus.com".
2. Offer low-resolution pictures of new parcels/letters that arrive.
3. Offer more royal-mail postage options, such as EMS which is considerably cheaper than DHL.

Robert Gayner 26 June 2014

DHL Express Worldwide

A little pricey but excellent service. My item was on its way to me within an hour of making payment and I was able to track it right to my door. When you just have to have something from the UK forward2me is definitely the service to use.

Many thanks for taking the time to provide us with your feedback, this is very important to us. We're really pleased that you found our service excellent albeit a little pricey. The service we provide is a premium, tracked, door to door service. However, we are continually working with our shippers to obtain better deals for our customers. It's great that our parcel was quickly on it's way to you and that you were able to track it right to your door. We hope you will use the service again in the future. Kind Regards, Hilary.

Klaus P Brueck 26 June 2014

DHL Express Worldwide

Great and reliable service.
12.June 2014 Filter Kit, Battery and Remote Control

Thank you for your comments. Your feedback is really important to us. We are very pleased that our service was great and reliable and hope that you will use us again in the future. Kind Regards, Hilary.

Joseph Grange 26 June 2014

forward2me basic

Excellent Service

Many thanks for your feedback. It's great that you felt we gave you excellent service. We hope you will use us again in the future. Kind Regards, Hilary.

Akinniyi Aramide 26 June 2014

TNT Economy Express

These is the second time i have used the services of Forward2u and I am highly satisfied both in pricing, communication and speed. They are very good.

Many thanks for taking the time to send over your feedback, this is very important to us. That's great to hear that you are highly satisfied with our services as a whole and we hope to hear from you again soon. Have a lovely evening. Kind Regards Tracy.

Nathan Poyner 26 June 2014

DHL Express Worldwide

Quick on-forwarding of parcel

Many thanks for taking the time to provide us with your feedback and that we provided you with a speedy on forwarding service. We look forward to hearing from you again. Kind Regards Tracy.

Walter Fontes 25 June 2014

DHL Economy Select

Good comunication, excellent services, quick to deliver. I love the consolidation ideia in order to save on shipping costs. Highly recommend.

We're so pleased that our forwarding service worked well for you and that you would highly recommend us - we really appreciate this. It's great to know that we provided you with an excellent service with good communication and that the consolidation service worked well. We look forward to hearing from you again soon and have a lovely evening. Kind Regards Tracy.

Andrea De Camilli 25 June 2014

DHL Economy Select

ADC

Bought a lot of stuff from UK and some seller were slow to send the items, forward2me waited patiently and collected all my stuff together.
Their shipping is a bit pricey but was impressed by the fast delivery time, so far so good and I hope to make soon some other business with F2M!

Many thanks for your feedback, we really appreciate this. That's great to hear that our service worked well for you and you were happy with the consolidation service and delivery timescales. We're so pleased that you are looking to use our service again and look forward to hearing from you again soon. Kind Regards Tracy.

Sam Barbagallo 25 June 2014

DHL Express Worldwide

An exceptional service. Standard Royal Mail International postage would have been cheaper and just as reliable as DHL. In fact, DHL kept mis-delivering my parcel. In the end, I had to collect from the post office anyway!

Many thanks for taking the time to send us your feedback, we really appreciate this. We're really pleased to hear that we have provided you with exceptional service albeit you have received problems with your delivery by DHL. We've checked this with DHL and it appears they outsource some of their deliveries to a third party and in this case to the local postal service. We're really sorry that the transit time and level of service has no where near met by DHL on this occasion. Going forward we're more than happy to offer you a standard mail service for your next shipment - the package would need to be 2 kg or under in weight and have total dimensions of not more than 90 cm in total. We hope this helps and please don't hesitate to contact us if you have any queries regarding your shipments. Kind Regards Tracy.

Brian Wildgoose 25 June 2014

forward2me basic

excellent service,as usual,.Item arrived in double quick time and well packed.
Many thanks.

That's great to hear that we continue to provide you with an excellent service and that you are happy with our packaging and delivery times. Thank you for providing us with your feedback and we look forward to hearing from you again soon. Kind Regards Tracy.

Daniel Tanner 25 June 2014

DHL Express Worldwide

The whole process cost a lot more than I expected.

Many thanks for taking the time to provide us with your feedback, we really appreciate this. We're really sorry you felt that you needed to leave us negative feedback, we strive to maintain excellent service at all times. We wanted to provide you with some background to your shipping costs. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. Due to your shipment containing footwear in boxes this does tend to volume out more than the actual weight. To help with this situation some customers ask us to remove the footwear from the boxes which would reduce the size of the shipment and hence the shipping costs. We’ve also noticed that you received a similar order within a few days of your original shipment being despatched. We do provide a consolidation service which enables you to ship multiple packages at the same time. For your situation there would have been a saving of £37.44 on your total shipping costs if this service had of been used – we’re sorry if you were not aware of this. We would have checked if you'd required this service if your shipment hadn't of left us before the next parcel arrived. We hope this all helps and that you will continue to use our services. If you are dissatisfied at any time with your shipping costs or our services please don’t hesitate to contact us before you ship and we’ll be happy to look at the situation and ensure that you are shipping most cost effectively. Kind Regards Janet Janet Grundy Director.

That is fine and I do understand what you are saying it is just that I have been getting these shipped from the UK for at least 4 years now and this was by far and away the most expensive experience that I have had.

Jo Wells 24 June 2014

DHL Express Worldwide

Simply the best forwarding company available. Top people, expert packaging and awesome service.

Many thanks for your kind comments and for taking the time to provide your feedback, we really appreciate this. That's great to hear that you are happy with the service we provide you with and hope to ship many more parcels for you in the future. We look forward to hearing from you again soon and have a great day. Kind Regards Tracy.

MICHALAKIS HADJIYIANNIS 24 June 2014

DHL Express Worldwide

Quick - delivered everything in time!

Many thanks for taking the time to provide us with your feedback, we really appreciate this. That's great to hear that we offered you a quick service and your shipment was delivered on time. Hope to hear from you again soon. Kind Regards Tracy.

Thomaz Gustafsson 23 June 2014

DHL Economy Select

Great service. Solved some specific ones...

Many thanks for taking the time to provide us with your comments, this is very important to us. We're so pleased that you thought we offered a great service and helped you out where needed. We look forward to hearing from you again soon and hope you have a great week. Kind Regards Tracy.

Caralea Holroyd 23 June 2014

DHL Express Worldwide

Great service. Overall, the price for the two lots of postage was only a little more than what I had previously paid for postage for eBay sellers sending direct from UK to Australia. Happy to use again.

Many thanks for your great comments regarding our service. We're so pleased that you were happy with your shipping costs and service provided and that you are happy to use forward2me again. We look forward to hearing from you again soon. Kind Regards Tracy.

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