customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Erin Gawera
23 September 2014
DHL Express Worldwide
EG
So professional and quick! They are worth the extra cost because they pack things so well and the shipping is swift.
Many thanks for taking the time to provide us with your feedback, this is very important to us.<br/><br/>We're really pleased to hear that we provided you with a professional, speedy service and that you were impressed with our packing.<br/><br/>Have a great day.<br/><br/>Kind Regards,<br/>Tracy.
victoria Galea
22 September 2014
forward2me basic
VG
Service was excellent!
We're really pleased to hear that you received excellent service from forward2me, many thanks for your feedback.<br/><br/>We look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
Caroline Butler
22 September 2014
DHL Express Worldwide
CB
very quick and I liked that you consolidated all my parcels to reduce delivery costs
Many thanks for taking the time to provide us with your feedback, we really appreciate this.<br/><br/>That's great to hear that you found our consolidation service useful which helped reduce your delivery costs.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Bruno Pereira
19 September 2014
Untracked Budget
BP
Very good service.
For consolidated shipments packing is excellent
excellent and fast communication
Also could be possible to choose the shipping carrier, maybe with cheaper options.
For consolidated shipments packing is excellent
excellent and fast communication
Also could be possible to choose the shipping carrier, maybe with cheaper options.
Many thanks for letting us know that you received very good service from forward2me.<br/><br/>We're really pleased that you were happy with our excellent packing and fast communication.<br/><br/>We now offer more shipping options for our customers when shipping including an untracked postal service for small low value parcels.<br/><br/>If you have a preferred carrier for future shipments please let us know and we'll be happy to look at this for you?<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Mohamed Nahiz
19 September 2014
DHL Express Worldwide
MN
Excellent service
Many thanks for your great comments, we really appreciate this.<br/><br/>We're so pleased that you received excellent service from us.<br/><br/>Have a great day.<br/><br/>Kind Regards,<br/>Tracy.
Elena Ouklonskaia
19 September 2014
DHL Economy Select
EO
Excellent service, quick, efficient, and personal. Great job indeed!
Many thanks for your feedback, we really appreciate this.<br/><br/>That's great to hear that we offered you an excellent, quick, efficient and personal service.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Christos Papadopoulos
18 September 2014
DHL Economy Select
CP
More than reasonable pricing, fast delivery, careful packaging and some lovely gents and ladies who will respond to your requests and queries if not on the same day, the very next one (thank you James and Janet). They really do work hard for our satisfaction! If you want anything delivered abroad, this is the best choice. Cheers!
Many thanks for providing us with your detailed feedback.<br/><br/>We're really pleased to hear that you received excellent customer care - we pride ourselves on this and taking great care of your parcels.<br/><br/>Thank you once again for your recommendations and we look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
JOSE BASTOS
18 September 2014
DHL Express Worldwide
JB
From Manchester to Porto in less than 48 hours with DHL express! Shipping cost reasonable
Many thanks for providing us with your feedback.<br/><br/>We're really pleased to hear that your received a speedy delivery and that you found our shipping costs reasonable.<br/><br/>Have a great day.<br/><br/>Kind Regards,<br/>Tracy.
Antonio Sousa Coutinho
18 September 2014
DHL Economy Select
ASC
Again, a great service. Very professional. Of course, I will be back in the future.
Many thanks for providing us with your great feedback.<br/><br/>We really pleased that you are happy with our service and look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
Ahmed Ameen
18 September 2014
DHL Express Worldwide
AA
Very happy about the service!
Many thanks for your feedback, we really appreciate this.<br/><br/>We're really pleased to hear that you were very happy with our service and look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
Farid Danial Mohd Azmi
18 September 2014
DHL Express Worldwide
FDM
Excellent service!!! Shipping was fast and took less than a week. Thanks a lot :)
That's great to hear that we provided you with excellent service and that you received a speedy delivery.<br/><br/>Many thanks for taking the time to feedback us and for using forward2me.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Daniella Spinetti
18 September 2014
DHL Express Worldwide
DS
I cannot recommend Forward2Me highly enough. The level of service was second to none, I was constantly kept up-to-date with the status of my order and every staff member I spoke to was professional and friendly.
Not to mention the package arrived very fast!
Thank you!
Not to mention the package arrived very fast!
Thank you!
Many thanks for sending over your positive feedback, we really appreciate this.<br/><br/>That's great to hear that all went well for you whilst using our service and that you found our staff to be professional and friendly.<br/><br/>We hope to be of service to you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Elena Oleynikova
17 September 2014
DHL Express Worldwide
EO
Very good service.
-Were very fast to respond to inquiries.
-Everything was repackaged and sent instantly.
-Received everything super fast (to Canada) and in perfect condition
-Were helpful in making sure that we received everything we ordered (we were not sure)
-Reasonable rates
In short, nothing to complain about.
-Were very fast to respond to inquiries.
-Everything was repackaged and sent instantly.
-Received everything super fast (to Canada) and in perfect condition
-Were helpful in making sure that we received everything we ordered (we were not sure)
-Reasonable rates
In short, nothing to complain about.
Many thanks for taking the time to provide us with your detailed feedback, this is very important to us.<br/><br/>We're really pleased to hear that all went well and that you are happy with our service.<br/><br/>We look forward to shipping many more parcels for you in the future.<br/><br/>Kind Regards,<br/>Tracy.
Simon Adams
16 September 2014
DHL Express Worldwide
SA
Fantastic! Very quick to reply, and parcel arrived ahead of time!
Many thanks for your positive feedback, we really appreciate this.<br/><br/>We're pleased to hear that you are happy with the service we offer and you received a speedy delivery.<br/><br/>Have a great day.<br/><br/>Kind Regards,<br/>Tracy.
David Grossmann
16 September 2014
DPD Classic
That's great that we provided you with excellent service, many thanks for taking the time to provide us with your feedback.<br/><br/>We look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
DG
excellent!
Louise Hübinette
16 September 2014
DHL Economy Select
LH
Great service! Wouldn't hesitate to use again.
Many thanks for taking the time to forward your feedback.<br/><br/>We're really pleased to hear that we offered great service and look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Hrvoje Gregur
15 September 2014
DHL Economy Select
HG
Once again forward2me did everything I asked them.
Many thanks for providing us with your feedback.<br/><br/>We're really pleased to hear that we offered you everything you needed when using our service.<br/><br/>We look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
kalpesh thaker
15 September 2014
DHL Express Worldwide
KT
I was a little skeptical in the beginning due to the randomness of their website which i found confusing to use after i first signed up, however I have used forward2me a couple of times now and im glad to report that everything went perfectly. I had a few queries during pre-shipping which the f2m staff answered both quickly and comprehensively each time via email as well as through telephone calls. i highly recommend forward2me to anyone looking for a reliable and super efficient UK based parcel forwarding service. thanks guys!
Many thanks for providing us with your feedback, this is really important to us.<br/><br/>We're really pleased to hear that after your initial worries we offered you a great all round service and that you are now happy to recommend our services.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Christine Smith
15 September 2014
DHL Express Worldwide
CS
Excellent service - up-to-date tracking is wonderful.
Thank you
Thank you
Many thanks for providing us with your feedback, we really appreciate this.<br/><br/>That's great to hear that you received excellent service and you were impressed with the up to date tracking.<br/><br/>Have a lovely day.<br/><br/>Kind Regards,<br/>Tracy.
adam snider
15 September 2014
DHL Express Worldwide
AS
Had a great experience with the forward2me service. I had some issues putting in the address from the website i was ordering off and they took care of it. Shipping was quick i have no complants.
We're really pleased to hear that you had a great experience using forward2me recently - thank you for providing us with the feedback.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Clive Crompton
13 September 2014
DHL Express Worldwide
CC
Excellent service and highly recommended
Many thanks for your feedback and recommendation.<br/><br/>That's great to hear that we provided you with excellent service.<br/><br/>We'll look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
Luís Flôres
13 September 2014
DHL Economy Select
LF
Expected faster delivery time
Many thanks for taking the time to feedback us, we really appreciate this.<br/><br/>We're sorry to hear that your delivery took longer than you expected, we noticed that the service offered was the DHL Economy road service. <br/><br/>We always offer our customers the most economical service for the size of their parcel however if you would prefer for us to offer an express service in future please let us know?<br/><br/>We hope this helps and thank you for using forward2me.<br/><br/>Kind Regards,<br/>Tracy.
Amaia Galan Lopez
12 September 2014
DHL Express Worldwide
AGL
Excellent
Many thanks for your feedback.<br/><br/>We're really pleased that we provided you with an excellent service.<br/><br/>Hope to hear from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Unverified Customer
12 September 2014
Unknown Shipment Details
Response very late. and don't have pickup option for big package.
Seafreight very expensive.
Anyway reliable and best as I can find in UK.
Seafreight very expensive.
Anyway reliable and best as I can find in UK.
Many thanks for your positive feedback, that's really appreciated.<br/><br/>We try to do our very best for our customers and respond to all queries as quickly as possible,<br/>Sometimes obtaining the best price for a sea freight quote takes a few days . We have to ask our partners to quote and wait for their responses. We'll try and speed this process up for you.<br/><br/>We're really pleased that you find us reliable and the best in the UK.<br/>We look forward to looking after future shipments for you.<br/>Kind Regards,<br/>Janet Grundy<br/>Director of Operations.
Gavin Almeida
11 September 2014
DHL Express Worldwide
GA
Fast, responsive service.
Many thanks for taking the time to provide us with your feedback.<br/><br/>We're really pleased to hear that we offered a fast, responsive service and look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Renald Dalli
11 September 2014
DHL Express Worldwide
RD
These guys are the best there is..great customer service, extremely helpful and the service is really fast.
I like them especially as they give individual attention, or at least that how I feel :)
Thanks
I like them especially as they give individual attention, or at least that how I feel :)
Thanks
Many thanks for your feedback, this is really important to us.<br/><br/>That's great to hear that you appreciate our customer service and that you received a helpful speedy service.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
Monika Benak
11 September 2014
DHL Economy Select
MB
Reliable, efficient and helpful service.
Many thanks for your feedback, this is very important to us.<br/><br/>We're really pleased to hear that we offered a reliable, efficient and helpful service.<br/><br/>We hope to receive many more parcels for you in the future.<br/><br/>Kind Regards,<br/>Tracy.
Anthony
11 September 2014
DHL Express Worldwide
A
Very good service.
For consolidated shipments packing is excellent and always done to minimize cost.
Communication also first class.
For consolidated shipments packing is excellent and always done to minimize cost.
Communication also first class.
Many thanks for taking the time to provide us with your feedback, we really appreciate this.<br/><br/>That's great to hear that we offered you a very good service with good communication and packaging of your goods.<br/><br/>We pride ourselves on taking great care of our customers parcels and offering good customer care.<br/><br/>Thank you for using forward2me and we look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Alonso Corredor Vazquez
10 September 2014
DHL Express Worldwide
ACV
Excelent service... As always!
It's great to hear that we continue to provide you with excellent service, many thanks for your feedback.<br/><br/>We look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
Arbi Ben Fadhel
09 September 2014
DHL Express Worldwide
ABF
Good service
Many thanks for providing us with your feedback, this is really important to us.<br/><br/>We're really pleased to hear that we offered you a good service.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
Jessica Lindstrom
09 September 2014
DHL Economy Select
JL
excellent communication and very serviceminded!
Many thanks for your great feedback.<br/><br/>We pride ourselves on our customer service and are pleased to hear this has been appreciated.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Rafael Sousa
09 September 2014
DHL Economy Select
RS
nice international postage service from UK's goods. Although there's a step that misses in this service since when ordering eBay's goods, is not possible to check if everything is ok with the purchased good. In my case I ordered 2 used car headlights and unfortunately one came without 2 pieces of the headlight and right now being unable to in an easy and direct way return it.
Also could be possible to choose the shipping carrier, maybe with cheaper options.
Also could be possible to choose the shipping carrier, maybe with cheaper options.
Many thanks for taking the time to feedback to us - we really appreciate it. It helps us to improve things for you.<br/><br/>With regard to ebay items, we are more than happy to check things for you and take a photograph if that helps.<br/>We are also able to offer you various shipping options. Please see our pricing page on the website. <br/>When you receive your invoice for shipping, if you don't see what you want i.e. the preferred shipping option, please get in touch and we are more than happy to look at this for you.<br/><br/>Kind Regards,<br/>Janet.
francois garnier
09 September 2014
Untracked Budget
FG
Ain't cheap. But great service.
Many thanks for providing us with your comments regarding your recent experience with our company, we really appreciate this.<br/><br/>We're really pleased to hear that we offered you a great service albeit more expensive than you would have liked. We continually work with our couriers to obtain the best pricing possible for our customers.<br/><br/>We now offer the untracked postal service which is more cost effective for small low value parcels. If you are looking to make a number of purchases from different retailers/sellers it may be more cost effective to use our consolidation service which offers to collate your parcels and forward together in one package once you have completed your shopping.<br/><br/>We hope this all helps and please don't hesitate to get in touch if you have any further questions.<br/><br/>Kind Regards,<br/>Tracy.
Paula Langusch
09 September 2014
DHL Express Worldwide
PL
Items were shipped quickly, which was excellent. Shipping cost for small box seemed expensive but I guess that's how you make some profit!
Many thanks for taking the time to feedback us.<br/><br/>That's great to hear that we offered you a speedy service albeit more expensive than you would have liked.<br/><br/>The service we offered was a premium, tracked, door to door service however we are able to offer an untracked postal service for small low value parcels. <br/><br/>Sometimes our customers use our consolidation service to make shipping more cost effective. This allows customers to shop with a number of retailers/sellers and forward the parcels in one package.<br/><br/>We hope this all helps and if you require any further information for these services please don't hesitate to get in touch.<br/><br/>Kind Regards,<br/>Tracy.
Linn Takacs
09 September 2014
DHL Economy Select
LT
Forward2me's service was quick, efficient and very reasonably priced. You've gotten a new regular client!
Many thanks for providing us with your feedback, this is very important to us.<br/><br/>We're really pleased to hear that you received a fast, efficient and reasonably priced service and that you are looking to use our company again.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Linda Anaya
09 September 2014
DHL Express Worldwide
LA
Reliable and fast!
Many thanks for sending over your feedback regarding our service.<br/><br/>That's great that we provided you with a reliable and speedy service.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Liliane Grimm
09 September 2014
DPD Classic
LG
Just received my first grocery shopping from Sainsbury's and ASDA 2 days after delivery in the UK...wow... Forward2me really knows what they are doing! Everything perfectly packed and believe me I did an extensive test with shopping glass bottles! Package was 26kgs :( All items perfectly survived the trip to Switzerland (via Germany) with DPD classic. Both Forward2me and DPD did an excellent job. Will repeat but maybe stay below 20kgs just to be safe...lol
Many thanks for providing us with your great feedback, we really appreciate this.<br/><br/>We're really pleased to hear that you have been totally satisfied with our service and that you feel your shipments are in safe hands.<br/><br/>We look forward to hearing from you again soon and shipping many more parcels to you in the future. <br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
Melissa Grainger
09 September 2014
DHL Express Worldwide
MG
The package arrived quickly enough but as it did not meet expectations on your end I received a full refund. that is pretty impressive service considering I didn't even complain. Thanks again I will be using your service again
Many thanks for taking the time to provide us with your feedback.<br/><br/>That's great to hear that you have been impressed with our service and that you will be using us again.<br/><br/>We look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
Haji Mohammad Iqzan Haji Jamil
08 September 2014
DHL Express Worldwide
HMI
Excellent! Very fast shipping through DHL. Everything is securely packed into a big box with airbags to prevent damages. Communication is fast, clear and concise. I'll use their service again without a doubt. Thanks, Forward2me! :)
Many thanks for your great feedback, we really appreciate this.<br/><br/>We pride ourselves in taking great care with our customers goods and always work hard to ensure that they are packaged safely and securely for international transit.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Georg Gundacker
05 September 2014
DHL Economy Select
GG
The last delivery on box was broken and part of the delivery was taken out, it was then repacked but very unprofessional
Georg Gundacker
Georg Gundacker
Many thanks for your feedback, it's really important to us.<br/><br/>We're really sorry that your shipment didn't arrive at your door in the condition that it should have done. It left our warehouse securely packaged for international shipping but it looks like there has been some damage in transit.<br/>We have now replaced and re-shipped these items free of charge to your destination address.<br/>We hope this helps to rectify a situation that is sometimes unavoidable and we hope that you will continue to use forwardme.<br/><br/>Kind Regards,<br/>Janet Grundy<br/>Director of Operations.
Ørnulf Aasum
05 September 2014
DHL Economy Select
Akkurat hva jeg trengte! Åpner opp for nye muligheter
og markeder.
og markeder.
Many thanks for your feedback, we really appreciate this.<br/><br/>We're so glad we have been of service to you and look forward to helping you again soon.<br/><br/>Kind Regards,<br/>Tracy.
jon muth
05 September 2014
DHL Express Worldwide
JM
The service was swift and thoughtful and they were very thorough. I can recommend forward2m without reservation. Please keep up the good work!
Many thanks for your feedback and kind comments, we really appreciate this.<br/><br/>We're so glad that you were happy with our service and look forward to hearing from you again soon.<br/><br/>Have a great day.<br/><br/>Kind Regards,<br/>Tracy.
Siegfried Dejonckheere
04 September 2014
DHL Economy Select
SD
Exellent service
Many thanks for your excellent feedback regarding our service.<br/><br/>Have a great day.<br/><br/>Kind Regards,<br/>Tracy.
Aleia Hutcherson
04 September 2014
DHL Express Worldwide
AH
Excellent service especially the Personal Shopper Service. Thank you!
That's great to hear that we offered you excellent service especially the Personal Shopper service.<br/><br/>Many thanks for the feedback and we look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Mrs Cooper
04 September 2014
DPD Classic
MC
Great service and value. An easy way to trade with the UK.
Many thanks
Many thanks
Many thanks for your feedback, we appreciate this.<br/><br/>We're really pleased to hear that we offered great service and value.<br/><br/>We look forward to helping you with many more purchases from the UK.<br/><br/>Kind Regards,<br/>Tracy.
Attila Csomor
03 September 2014
DHL Economy Select
AC
Fast, accurate, a bit expensive.
Many thanks for taking the time to provide us with your feedback.<br/><br/>We're really pleased that you received your parcel in speedy time - pride ourselves in offering a premium, tracked, door to door service.<br/><br/>We do have a consolidation service which may help to make your shipping costs more cost effective - if you are looking to make multiple purchases we can combine all these into one shipment and save on shipping costs overall.<br/><br/>We also have some new shipping options available please get in touch for more details.<br/><br/>We hope this helps.<br/><br/>Kind Regards,<br/>Tracy.
Timmins Tse
28 August 2014
DHL Express Worldwide
TT
Hope the cost can be more competitive, cheaper
Many thanks for your feedback, this is very important to us.<br/><br/>We do have lots of shipping options and a consolidation service available for you to help to make shipping more cost effective. <br/><br/>Please contact customer service for more details.<br/><br/>Kind Regards,<br/>Tracy.
Gisli Heimisson
28 August 2014
DHL Express Worldwide
GH
Excellent service and speedy delivery. Only nuance is the price of shipping for such a small item.
Many thanks for taking the time to provide us with your feedback, we really appreciate this.<br/><br/>That's great to hear that we offered an excellent, speedy service. We pride ourselves on offering a premium, tracked, door to door service however we do have other shipping options available. <br/><br/>For a more cost effective shipping price for small items we do offer a consolidation service and for low value parcels an untracked postal service. If you would like more information please get in touch? <br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Steve Trennery
28 August 2014
DHL Economy Select
ST
Excellent service, highly recommended
Many thanks for your feedback, this is very important to us.<br/><br/>That's great to hear that you received excellent service and that you would highly recommend us.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
A.E. van Wyk
28 August 2014
DHL Express Worldwide
AVW
Outstanding service; could not have been better; very impressed; thank you very much!
Many thanks for taking the time to offer your comments regarding our service.<br/><br/>We're really pleased to hear that you received an outstanding service and that you were impressed.<br/><br/>Have a great day.<br/><br/>Kind Regards,<br/>Tracy.