customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Ernst Richard Myrbakk
07 October 2014
UPS Standard Single
ERM
Excellent service! Speedy delivery and everything went smooth.
Many thanks for your great comments relating to our service, we really appreciate this.<br/><br/>We're so pleased that you received an excellent, speedy delivery from us and all went smoothly.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
Angela Hill
07 October 2014
DHL Express Worldwide
AH
Super efficient faster than the stores themselves can deliver. Thank you again
Many thanks for taking the time to provide us with your feedback.<br/><br/>That's great to hear that you found our service super efficient and that we offered a speedier delivery service then the retailers themselves.<br/><br/>We look forward to receiving your next purchase.<br/><br/>Kind Regards,<br/>Tracy.
giacomo ceccarelli
06 October 2014
DHL Express Worldwide
GC
PERFETTO!!! VELOCI e PRECISI
Many thanks for taking the time to provide us with your feedback, this is really important to us.<br/><br/>That's great to hear that everything went perfectly for you.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Álvaro Santana Sánchez
06 October 2014
DHL Express Worldwide
Todo perfecto, es la segunda vez que uso este servicio y de 10. El envío un poco caro, pero merece la pena. Excelente comunicación y envió rapidisimo.
Many thanks for taking the time to feedback us.<br/><br/>We're really pleased that you are happy with our service especially the communication and speed of receiving your delivery.<br/><br/>We look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
Chris Iliakis
06 October 2014
DHL Express Worldwide
CI
Great service.
Very fast delivery to Greece.
Very fast delivery to Greece.
Many thanks for your feedback, we appreciate this.<br/><br/>We're happy that we offered you a great service and you received a speedy delivery.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
Norbert Jarja
06 October 2014
DHL Express Worldwide
NJ
The service is more than perfect, the customer support was more than perfect and very kind, so almost everything is perfect, but the prices are a little bit high. I <3 forward2me! ;)
Many thanks for taking the time to provide us with your feedback, this is really important to us.<br/><br/>We're so pleased that everything went perfectly for you whilst using our service albeit a little more expensive than you expected.<br/><br/>We pride our selves on offering a premium, tracked, door to door service however for small low value parcels we are able to offer an untracked postal service which may be more cost effective.<br/><br/>We hope this helps and if you require more information on this option when you next ship please let us know.<br/><br/>Kind Regards,<br/>Tracy.
Carsten Holløse
06 October 2014
DHL Express Worldwide
CH
Fantastic and speedy delivery. Very pleased that everything went so fast.!
Many thanks for your feedback and for your kind comments.<br/><br/>That's great to hear that we provided you with a fantastic service and that all went well.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Mereli Kivi
05 October 2014
DHL Economy Select
MK
everything was smooth and fast. very convenient.
Many thanks for providing us with your feedback.<br/><br/>We're happy to hear that everything went smoothly for you and our service was fast and very convenient for you.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Vanessa Griggs
05 October 2014
DHL Express Worldwide
VG
Really prompt delivery, I will use forward2me again.
Many thanks for your feedback, we really appreciate this.<br/><br/>That's great to hear that you received your parcel promptly and that you will use our service again.<br/><br/>Have a lovely weekend.<br/><br/>Kind Regards,<br/>Tracy.
Stefano Piras
04 October 2014
DHL Express Worldwide
SP
Absolutely incredible service from start to finish. My story very quickly:
Pre-ordered an iPhone 6 on launch date with a scheduled delivery for Friday 19/09 and had it shipped to their warehouse. I called them up a couple of days before the arrival for a quick estimate of the price and to see if it was possible to arrange a Saturday delivery with DHL. They were extremely nice and helpful and the shipping price was very competitive. I followed the parcel from Apple which was being delivered by UPS. Before the UPS tracking even got updated with the delivery notification, they already sent me an e-mail advising me that they received the package. I gave them a call again to make sure they would arrange the Saturday delivery. They shipped the parcel the same day and gave me the DHL tracking number. Unfortunately the tracking didn't work well that weekend and DHL wasn't able to deliver my parcel on time, but delivered it instead on Monday. Not their fault, but of course I paid an extra £36 for the express delivery. I gave them a call on Monday and they immediately got in touch with DHL and I got the £36 refund after a few minutes.
Overall I found the experience to be great with price but especially with customer service. I will definitely use their services again.
Pre-ordered an iPhone 6 on launch date with a scheduled delivery for Friday 19/09 and had it shipped to their warehouse. I called them up a couple of days before the arrival for a quick estimate of the price and to see if it was possible to arrange a Saturday delivery with DHL. They were extremely nice and helpful and the shipping price was very competitive. I followed the parcel from Apple which was being delivered by UPS. Before the UPS tracking even got updated with the delivery notification, they already sent me an e-mail advising me that they received the package. I gave them a call again to make sure they would arrange the Saturday delivery. They shipped the parcel the same day and gave me the DHL tracking number. Unfortunately the tracking didn't work well that weekend and DHL wasn't able to deliver my parcel on time, but delivered it instead on Monday. Not their fault, but of course I paid an extra £36 for the express delivery. I gave them a call on Monday and they immediately got in touch with DHL and I got the £36 refund after a few minutes.
Overall I found the experience to be great with price but especially with customer service. I will definitely use their services again.
Many thanks for taking the time to provide us with your feedback, this is really important to us.<br/><br/>We're so pleased that you found our service incredible from start to finish and that we exceeded your expectations.<br/><br/>We pride ourselves on our customer service and feel this really makes a difference to our customers. We also ensure we take great care when handling your parcels and ensure that they are packaged safely and securely for international transit. <br/><br/>We're glad to hear that you obtained your refund for the Saturday service immediately and we're sorry this didn't work out for you on this occasion.<br/><br/>We hope you have a great weekend and look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Jacob Tyley
04 October 2014
DHL Express Worldwide
JT
Excellent service and communication. Highly recommended.
Many thanks for your great comments and recommendation.<br/><br/>We're really pleased to hear that we offered you excellent service and communication.<br/><br/>Kind Regards,<br/>Tracy.
Zita Czinege
03 October 2014
DHL Economy Select
ZC
Fast and reliable service! Recommended!
Many thanks for your great feedback and recommendation.<br/><br/>We're really pleased we offered you a fast and reliable service.<br/><br/>Kind Regards,<br/>Tracy.
Paolo Zanetto
03 October 2014
DHL Express Worldwide
PZ
Very good customer care, excellent delivery time
Many thanks for taking the time to feedback us.<br/><br/>That's great to hear that we offered you good customer care and an excellent delivery time.<br/><br/>Kind Regards,<br/>Tracy.
roberto rodriquez
03 October 2014
DHL Express Worldwide
RR
PERFECT
Many thanks for your excellent feedback, we really appreciate this.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
LUIS CAPITAN
03 October 2014
DHL Express Worldwide
LC
Perfect, fast and sure.
Many thanks for providing us with your feedback.<br/><br/>That's great to hear that we offered you a perfect, fast and sure service.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Nikolaos Foudoulakis
03 October 2014
DHL Express Worldwide
NF
You are the best !!!! Fast and excellent Service
Many thanks for your great feedback, this is really appreciated.<br/><br/>That's great that we offered you an excellent speedy service.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
luca marchesi
03 October 2014
DHL Express Worldwide
LM
Excellent service!I'm very satisfied of their work! my iPhone 6 has been forwarded the same day. the customer care is superb, they answered to May mail after just 15 minutes! thank you!
Many thanks for taking the time to feedback us, this is very important to us.<br/><br/>We're really pleased that you have been very satisfied with our service and that you appreciated our fast turnaround.<br/><br/>Have a lovely weekend.<br/><br/>Kind Regards,<br/>Tracy.
Nikita Ovcinnikovs
03 October 2014
DHL Express Worldwide
NO
Fast, reliable always a good communication. Flexible with rates!
Many thanks for taking the time to feedback us.<br/><br/>That's great to hear that we offered a fast, reliable service with good communication.<br/><br/>We look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
MARIO SPITERI
03 October 2014
DHL Express Worldwide
MS
forward2me have excellent delivery times. Unfortunately for orders that are not that expensive the delivery charges are a bit on the high side
Many thanks for your feedback, we really appreciate this.<br/><br/>That's great to hear that you are happy with our delivery times albeit the cost was more than expected.<br/><br/>The service we provide is a premium, tracked, door to door courier service however for small, low value parcels we are able to offer an untracked postal service.<br/><br/>If you would like more details for this next time you ship please get in touch.<br/><br/>Hope this helps and have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
Noel Fitzgerald
02 October 2014
DHL Economy Select
NF
Outrageously expensive, absolute outrageous. Will be telling people not to use you and to use parcel motel instead. 28£ to ship a long sleeve tshirt?! Shocking. Absolute rip off, and parcel motel is a fiver.
Many thanks for leaving your feedback, it's really important to us.<br/>We really don't like it when customers are unhappy with our pricing and our service.<br/>Our team work really hard to satisfy each and every whim that each customer may have and do it with a smile on their face.<br/>When we look at this we notice that you have paid £24.77 including 20% vat but the sad thing is that you could have shipped 10 of these same shirts for exactly the same price. <br/>We provide a consolidation service which means that you can ship many items together - maybe not 10 shirts but maybe 1 shirt and lots of other things...<br/>Please be assured we do our very best to find the best price, provide the best customer service and the fastest delivery times. Sometimes we don't get it quite right but we do our very best to achieve it.<br/>We hope you will continue to use forward2me but maybe try our consolidation service for your next shipment.<br/>We hope this all helps.<br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director.
Rob Vanderkruys
02 October 2014
DHL Express Worldwide
RV
Excellent response time for questions or concerns. Very helpful and very efficient!! I will definitely use this service as much as I possibly can! It is a huge help and the people are amazing!
Many thanks for your feedback, we really appreciate this.<br/><br/>It's great to hear that you found that we provided excellent responses and was very helpful and efficient.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Michael Kerlegon
01 October 2014
DHL Express Worldwide
MK
First Time Experience Was Excellent In All Areas
Many thanks for taking the time to provide us with your feedback, this is very important to us.<br/><br/>We're really pleased that you found your first experience with us excellent in all areas and we look forward to hearing from you again soon.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
Engjell Mehmetaj
01 October 2014
TNT Economy Express
EM
Execellent service and communication
Thankyou !!
Thankyou !!
Many thanks for your feedback, we really appreciate this.<br/><br/>That's great that we offered you great service and communication.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Thomas Roy Waller
01 October 2014
TNT Economy Express
TRW
Very fast service. You pay for what you get and if your UK order is important to you and you want it FAST then this is the only game in town. 10 out of 10 from this trader. International Music Services (Malta)
Many thanks for your great comments regarding the service we have provided you.<br/><br/>We really appreciate your comments and look forward to shipping your next set of parcels.<br/><br/>Have a lovely weekend.<br/><br/>Kind Regards,<br/>Tracy.
Satu Gardemeister
01 October 2014
DHL Economy Select
SG
Fast service, too bad that the price is a little bit expensive, otherwise I would use it more often.
Many thanks for your feedback, this is important to us.<br/><br/>We're really pleased that you received a speedy delivery albeit the price was a little expensive.<br/><br/>The service we offer is a premium, tracked, door to door courier service however for small low value parcels we do offer an untracked postal service.<br/><br/>If you would like more information on this service next time you ship please get in touch.<br/><br/>We hope this helps and have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
Unverified Customer
01 October 2014
Unknown Shipment Details
Customer service was exceptional. They quickly answered my many many questions. Package arrived on time. Seems a very well run outfit.
Many thanks for your feedback, we really appreciate this.<br/><br/>That's great to hear that you found our customer service exceptional and that you are happy with our service overall.<br/><br/>We hope to hear from you again soon and hope you have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
Andrea Baroni
30 September 2014
DHL Express Worldwide
AB
not cheap but efficient. Good communication (information to the client). If you want something very badly and cannot get it because of (illegal) agreements between producer and your country representative for the respective article you can turn to forward2me for professional help
Many thanks for providing us with your feedback, this is very important to us.<br/><br/>We're really pleased to hear that you found our service useful and efficient albeit a bit more expensive than you would of liked.<br/><br/>We do pride ourselves on offering a premium, tracked, door to door courier service and take great care when looking after and packaging your goods.<br/><br/>We hope you have a great weekend and hope to receive another parcel for you in the near future.<br/><br/>Kind Regards,<br/>Tracy.
Brian Sedlak
30 September 2014
DHL Economy Select
BS
Great service! I could not believe that they repacked and sent my items so quickly! The box arrived at forward2me on Tuesday and I had it in my hands in Germany on Thursday the same week!
Many thanks for taking the time to provide us with your feedback, we really appreciate this.<br/><br/>We're so pleased to hear that we offered a great service and that you were impressed with our speedy service.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Zhamilya Nazyrbayeva
30 September 2014
DHL Express Worldwide
ZN
Too expensive
Many thanks for your feedback, this is very important to us.<br/><br/>We pride ourselves on offering a premium, tracked, door to door courier service - we're really sorry to hear that you found your shipping costs more than expected.<br/><br/>For small, low value parcels we are able to offer an untracked postal service - if you would like more details on this please let us know.<br/><br/>We hope you have a great weekend and that you consider using our services again.<br/><br/>Kind Regards,<br/>Tracy.
Philip Decker
30 September 2014
DHL Express Worldwide
PD
I thought your service was awesome!! Very professional and very fast! Thank you for doing what you do.
Many thanks for your great comments regarding our service, we really appreciate this.<br/><br/>We're really pleased to hear that we offered you an awesome, professional and speedy service.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Ann Sofie Jamrath
29 September 2014
DPD Classic
ASJ
Good and quick service, nothing to complain about.
Many thanks for providing us with your comments.<br/><br/>We're happy to hear that you received good, speedy service and you were happy with everything.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
Jorge Regueiro Pardo
29 September 2014
DHL Economy Select
JRP
Quick answers, excellent treatment and a lot of options (personal shopper, consolidation, shipment). As a customer of Forward2me I feel completely satisfied.
Many thanks for taking the time to provide us with your feedback, we really appreciate this.<br/><br/>It's great to hear that you received excellent service and appreciate all the services we have to offer.<br/><br/>We'll look forward to shipping for you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Andrej Docinski
29 September 2014
DHL Express Worldwide
AD
Very fast delivery!
Many thanks for your feedback.<br/><br/>We're happy that you appreciated the express service.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Eduardo Machado Siqueira
29 September 2014
DHL Express Worldwide
EMS
Excellent service, a bit expensive but compensates by the fast delivery.
Many thanks for taking the time to feedback us.<br/><br/>We're really pleased that you received excellent service albeit a bit expensive.<br/><br/>We pride ourselves on offering a premium, tracked, door to door service.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
Nick Gill
29 September 2014
DHL Express Worldwide
NG
Good service as always. Responded to emails promptly, sent package immediately.
Many thanks for your kind comments, we really appreciate this.<br/><br/>We're so happy that you find we always offer you a good all round service.<br/><br/>We look forward to shipping your next shipment.<br/><br/>Kind Regards,<br/>Tracy.
Sandra Eichhoefer
26 September 2014
DHL Economy Select
SE
fast and very reliable service, good prices
Many thanks for your great comments.<br/><br/>We're really pleased that you were happy with our service.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Ventsislav Mladenov
26 September 2014
DHL Economy Select
VM
The people are very kind. The service is good. Only the price is a little expensive, Unfortunately there is no Royal mail service to Bulgaria only DHL express which is much more expensive.
Many thanks for taking the time to provide us with your comments regarding your recent experience with our service.<br/><br/>That's great to hear that you found our staff kind and the service good albeit your shipping costs were more expensive than expected.<br/><br/>The service you have been offered was a premium, tracked, door to door service however for small, low value parcels we are able to offer a Royal Mail service.<br/><br/>Unfortunately your first shipment did not meet this criteria being over 2 kg in weight - if you are looking to ship any small parcels in the future we'd be happy to look at this service for you.<br/><br/>Please don't hesitate to get in touch if you require assistance at any time.<br/><br/>We hope this helps and have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
Hennadiy Brych
26 September 2014
DHL Express Worldwide
HB
Wonderful!
Many thanks for providing us with your comments.<br/><br/>We're so pleased that you found our service wonderful.<br/><br/>Kind Regards,<br/>Tracy.
Christianne Fenech
25 September 2014
forward2me basic
CF
Excellent service!
Many thanks for taking the time to provide us with your feedback.<br/><br/>That's great to hear that we offered you excellent service.<br/><br/>Kind Regards,<br/>Tracy.
Christie Pohl
24 September 2014
DHL Express Worldwide
CP
great communication and excellent work ethic
Many thanks for taking the time to feedback us.<br/><br/>We're really pleased to hear that you appreciated our great communication and that you feel we have an excellent work ethic.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
ana matkovic
24 September 2014
DHL Express Worldwide
AM
Very fast shipping - excellent forward service - I recommend :)))
Many thanks for providing us with your comments and for recommending us.<br/><br/>We're really happy to hear that you received excellent service and a speedy delivery.<br/><br/>Have a great day.<br/><br/>Kind Regards,<br/>Tracy.
Unverified Customer
24 September 2014
Unknown Shipment Details
This was the first time we used a forwarder and We're very pleased with the service. Thanks
Many thanks for your feedback, we really appreciate this.<br/><br/>That's great to hear that you enjoyed your first experience with forward2me and that you were pleased with the service.<br/><br/>We hope to ship many more parcels for you in the future.<br/><br/>Kind Regards,<br/>Tracy.
Rebecca MOREAU
24 September 2014
DPD Classic
RM
My parcel was well packed and only took 2 days to get to me in France
Many thanks for providing us with your feedback, we really appreciate this.<br/><br/>We're really happy to hear that you were happy with our packaging and that you received a speedy delivery.<br/><br/>Have a great day.<br/><br/>Kind Regards,<br/>Tracy.
Imogen Ebsworth
24 September 2014
DHL Express Worldwide
IE
Service was as advertised and excellent
Many thanks for providing us with your feedback.<br/><br/>That's great to hear that you found our service excellent and as advertised.<br/><br/>We hope to hear from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Shaun Webster
24 September 2014
DHL Express Worldwide
SW
Easy web sign up, great communications and very quick turn around of parcel. Would definitely recommend.
Many thanks for providing us with your kind comments.<br/><br/>We're really pleased to hear that you found our service easy to use and that we offered great communication and speedy delivery of your parcel.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Lori Moore
24 September 2014
DHL Express Worldwide
LM
You guys are amazing! I love the service! I'm
a customer for LIFE!!!
a customer for LIFE!!!
Many thanks for your kind comments, we really appreciate them.<br/><br/>That's great to hear that you love our service and found it amazing.<br/><br/>We look forward to shipping many more parcels for you in the future.<br/><br/>Have a lovely day.<br/><br/>Kind Regards,<br/>Tracy.
Eugenia Sciglitano
23 September 2014
DHL Express Worldwide
ES
Very fast
Many thanks for providing us with your comments.<br/><br/>That's great to hear that you received a speedy delivery and all went well.<br/><br/>Kind Regards,<br/>Tracy.
Rev Walter Cauchi
23 September 2014
forward2me basic
RWC
Many Thanks to Forward2me service. It is fast and secure. Forward2me also considers if one demands cheaper transportation and they do the best to find a way to.
Many thanks for providing us with your feedback, this is very important to us.<br/><br/>We're really pleased that we offered you a fast and secure service and that you are happy overall with forward2me overall.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Marcos Lopez Vera
23 September 2014
DHL Express Worldwide
MLV
the support by email was great, and I got the parcel to my address in the day after. I will keep using forward2me.
Kind regards
Kind regards
Many thanks for your comments, we really appreciate them.<br/><br/>We're really happy to hear that you appreciated our email support and that you received a speedy delivery.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Vebjorn Tandberg
23 September 2014
DHL Express Worldwide
VT
Fast handling and shipping, no problems.
Many thanks for your feedback, we really appreciate this.<br/><br/>That's great to hear that you were happy with our fast handling and shipping.<br/><br/>We look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.