forward2me - Reviews | Customer Reviews

customer reviews

Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.

4.6 5

Based on 15765 reviews

Karen Forbes 24 October 2014

DHL Express Worldwide

I am a first time user from Australia and I found the service to be fantastic! I will be using forward2me again in future and will recommend the service to my family and friends.

Many thanks for taking the time to send over your feedback, this is very important to us. We're really happy that you had a fantastic experience with forward2me and that you will recommend us to your family and friends - thank you very much for this. We'll look forward to hearing from you again soon. Kind Regards, Tracy.

Jan Bedenham 24 October 2014

DHL Express Worldwide

Fast, reliable and reasonably priced.
Have recommended Forward2me to friends and family.
Will be ordering more goods shortly.

I would also like to take this opportunity to personal thank the Team at Forward2me for the excellent service provided.

Many thanks for your kind comments, we really appreciate them. We're so pleased that we have provided you with excellent service and would like to thank you for recommending you to your friends and family. We'll look forward to receiving your next parcel. Have a great weekend. Kind Regards, Tracy.

olga lazaridou 24 October 2014

DHL Express Worldwide

Excellent ,really helpful team!!! The best forwarding company!!!

Many thanks for your excellent comments. We're so pleased that you think we are the best forwarding company and that our staff are really helpful. Have a great weekend. Kind Regards, Tracy.

Edah Ithnain 24 October 2014

DHL Express Worldwide

Forward2me repacked the items bought well/ compactly enough and parcel was sent very quickly. Great service though the price was not quite the lowest. Would use their service again.

Many thanks for providing us with your feedback, we really appreciate this. We're really pleased that you were happy with our packaging and that you received your parcel quickly albeit the price a little more than expected. The service we offer is a premium, tracked, door to door service and that's great to hear that you are looking to use our service again. We look forward to receiving your next parcel. Kind Regards, Tracy.

Jack Westerfer 24 October 2014

DHL Express Worldwide

Great fast awesome

Many thanks for your great comments. We hope to be of assistance to you again soon. Kind Regards, Tracy.

Robert Stillers 23 October 2014

DPD Classic

Nice staff, great performance!

Many thanks for your kind comments, we really appreciate them. We're so pleased you we provided you with a great service. Kind Regards, Tracy.

Timon Uhrina 23 October 2014

DPD Classic

Very fast, excellent communication

Many thanks for providing with your feedback, we really appreciate this. That's great that we provided you with a speedy service with excellent communication. We look forward to hearing from you again soon. Kind Regards, Tracy.

John G. Torp 22 October 2014

DHL Economy Select

JGT

Fast shipping as always

That's great to hear that we continue to offer you a speedy shipping. Many thanks for your feedback and we look forward to hearing from you again soon. Kind Regards, Tracy.

Leanne Holland 22 October 2014

DHL Express Worldwide

Excellent service. Quick and reliable.

Many thanks for your feedback, that's great to hear that you thought we provided you with an excellent service which was quick and reliable. We hope to hear from you again soon. Kind Regards, Tracy.

Unverified Customer 21 October 2014

Unknown Shipment Details

fast comunication, very good service, will use again

Many thanks for your feedback, we're really pleased that you received fast communication and very good service. We look forward to hearing from you again soon. Kind Regards, Tracy.

cosimo de angelis 21 October 2014

UPS Standard Single

CDA

very fast and accurate

Many thanks for letting us know that you received a speedy accurate service from forward2me. We look forward to hearing from you again soon. Kind Regards, Tracy.

Peter Friberg 20 October 2014

UPS Standard Single

Excellent service

We're really pleased to hear that you received an excellent service from forward2me, thank you for letting us know. Kind Regards, Tracy.

Cosmin Dusleag 20 October 2014

Untracked Budget

They have an Excellent Customer Service team, too bad the rates are bit high. Thanks for the great service.

Many thanks for providing us with your feedback, this is very important to us. We're so pleased that you received excellent service from forward2me albeit you found the shipping rates a bit high. The service we provide includes the use of your own unique forward2me address, the acceptance and processing of your parcel including repackaging to ensure that your parcel is safe and secure for international shipping also all export paperwork required. Like lots of other forwarding companies we don't charge any monthly or annual fees. We hope this helps and that you decide to ship with us again soon. Have a great weekend. Kind Regards, Tracy.

Rob McKenzie 20 October 2014

DHL Economy Select

The service is good and efficient.

Many thanks for your feedback, we really appreciate this. We're really pleased that you found our service good and efficient. Kind Regards, Tracy.

Mohd Khairulnizam Naser 19 October 2014

DHL Express Worldwide

MKN

Fast, reliable and very good service.I will surely recomend forward2me to others.

Many thanks for your feedback and recommendations. That's great that you received a fast, reliable and good service. Kind Regards, Tracy.

Mircea Cristian Tenea 18 October 2014

DHL Economy Select

MCT

Fast, reliable, excellent communication.

Many thanks for your great comments, we're really pleased that you are happy with our service. Kind Regards, Tracy.

rosemary copeland 18 October 2014

DHL Economy Select

Great service.

Many thanks for taking the time to feedback us. We're pleased to hear that we provided you with a great service. Kind Regards, Tracy.

Akinniyi Aramide 17 October 2014

DHL Economy Select

I am very satisfied?
Thank,you

That's great to hear - thank you for letting us know. Kind Regards, Janet.

ROBERT DE RIDDER 17 October 2014

DHL Express Worldwide

RDR

Overall very pleased with the service provided by forward2me. The use of quality couriers such as DHL and Fedex is also very important and gives good peace of mind.

Many thanks for taking the time to provide us with your comments. We're so pleased that you were happy with our service and that we provided you with peace of mind with our premium, tracked, door to door courier service. We look forward to hearing from you again soon. Kind Regards, Tracy.

Jennifer Mees-Boger 17 October 2014

DHL Express Worldwide

Shipping worked great.

Many thanks for taking the time to feedback us, we're really pleased that everything worked well for you. Have a great weekend. Kind Regards, Tracy.

Otto Lok Tao Lam 17 October 2014

DHL Express Worldwide

OLT

Everything arrived in good condition

Many thanks for your feedback, it's really appreciated. That's great to hear that everything arrived in good condition. We look forward to receiving your next parcel. Kind Regards, Tracy.

Javier Martínez Aníbarro 16 October 2014

DHL Economy Select

JMA

You are awesome

Many thanks for your great comments, we really appreciate this. Have a lovely weekend. Kind Regards, Tracy.

Narasimhan T V 16 October 2014

DHL Express Worldwide

NTV

I got the very best services that I can. Keep up the good job.

Many thanks for your great feedback, we really appreciate this. We're really pleased that you feel we do a good job and we offered you the best service. Have a great weekend. Kind Regards, Tracy.

Lynette Lambert 16 October 2014

UPS Express Saver

Very helpful
very efficient
very responsive

Many thanks for taking the time to provide us with your comments, we really appreciate this. That's great to hear that we were very helpful, efficient and responsive. We look forward to hearing from you again soon. Kind Regards, Tracy.

Dwight Aubrey 15 October 2014

DHL Express Worldwide

Very happy

Many thanks for your feedback, we're really pleased that you are happy with our service. We look forward to hearing from you again soon. Kind Regards, Tracy.

Supanee Techadamrongsin 15 October 2014

DHL Express Worldwide

NICE.

Many thanks for your feedback, we're really pleased our service worked well for you. Have a great weekend. Kind Regards, Tracy.

Antonio Farragolo 14 October 2014

UPS Standard Single

Always trying to give the best service, and stealing the greatest amount of money that they can for that.

Thank you very much, but f2me lost a client.

Wishing you the best

Regards

AJF

Many thanks for leaving your feedback, it’s really important to us. Sincere apologies for the delay in getting back to you. We feel that your situation hasn’t taken best advantage of our services which has probably lead to you feeling that you’ve paid more than you would have liked to, we’re sorry about that. We received a parcel for you on the 30 Sept and you paid for the shipping invoice. Without us realising (parcel was processed by another processor) we received another one on the same day. This could have been put together with your first parcel and reduced your shipping costs. We received another parcel on the 2 October once your first two shipments had left us two days previously. Again this could have been put with the other items and shipped altogether as one to reduce your shipping costs once again. Customers usually e-mail in to forward2me to tell us if they are sending us several parcels so that we can consolidate them into one, however we are currently working on our site to allow you to tell us when and how you would like to ship your parcels. We are currently holding a shipment of Lithium batteries for you – there is a Dangerous Goods shipping charge applied to this for the extra processes involved at the request of our couriers. This includes special packing, labelling and export paperwork. Please let us know when you would like this processing as we’d be more than happy to help. We hope this all helps to explain the situation and we hope that we can look after your parcels again very soon. Kind Regards, Janet Janet Grundy Operations Director

Alvaro G. Crocco 14 October 2014

DHL Express Worldwide

AGC

first time i use it and the service is perfect for People like me that all the good i buy are from UK thanks Alvaro

Many thanks for taking the time to feedback us, this is really important to us. We're really pleased that your first experience went well with forward2me and that the service was perfect for you. We look forward to hearing from you again soon. Kind Regards, Tracy.

Antonio Fontinha 14 October 2014

DHL Express Worldwide

Fantastic service, very fast sending the package. Thank you for your great service.

Many thanks for your great comments, they are appreciated. We're really pleased to hear that you received a fantastic, speedy service. We look forward to hearing from you again soon. Kind Regards, Tracy.

Sandor Deak 14 October 2014

DPD Classic

Quick and reliable shipping, somewhat high prices. Automatically offered the most expensive option, no selfservice way to change this. Had to contact support.

Many thanks for providing us with your feedback, this is really important to us. That's great to hear that we offered you quick reliable shipping although you would prefer more shipping options. We are now able to offer a variety of shippers including DHL, DPD, TNT and UPS. For small low value parcels we can also offer an untracked postal service. We hope this helps however if you have any further assistance next time you ship please don't hesitate to get in touch. Kind Regards, Tracy.

Jessica Surya 14 October 2014

DHL Express Worldwide

Excellent customer service, they replied to my messages really quick and helped me to resolve problems. I will definitely use the service again!

Many thanks for taking the time to feedback us. That's great to hear that you found forward2me offered you excellent customer service and that we were able to resolve any issues you were experiencing. We look forward to hearing from you again soon. Kind Regards, Tracy.

Man Fai Ho 14 October 2014

DHL Express Worldwide

MFH

Everything is good in service delivery except the price is a bit of experience compared with other forwarders I used in US.

Many thanks for providing us with your feedback, it's really appreciated. We're so pleased that you received good service from forward2me albeit a little more expensive than expected. We pride ourselves in offering a premium, tracked, door to door delivery service and the shipping price includes the use of your forward2me address, the processing, repackaging of your parcel for safe international transit and all export paperwork required. We don't charge a monthly or annual fee like lots of other forwarders. For small low value parcels we do offer an untracked postal service, if you would like more details for this service next time you ship please let us know. Have a great weekend. Kind Regards, Tracy.

Eren Clark 13 October 2014

DHL Express Worldwide

This was my first experience with forward2me, and to be honest I was very worried that the service would not be high quality. I was pleasantly surprised that the service was very quick and completely painless. No problems or delays, and I'm already planning my next purchase through this service.

Many thanks for taking the time to provide us with your feedback, we really appreciate this. We're so pleased that after your initial reservations your experience with forward2me went well and that you are looking to use our service again soon. We'll look forward to receiving your next parcel. Kind Regards, Tracy.

Christiane Dubois 13 October 2014

Untracked Budget

Thank you so much for your first class service! HIghly recommended!

Many thanks for your great comments, we're really pleased that you received a first class service and that you would highly recommend us. We look forward to receiving your next parcel. Kind Regards, Tracy.

Alexandru Tita 13 October 2014

DHL Economy Select

The parcel arrived quickly and nicely packaged. And also great customer service! I am very satisfied!

Many thanks for taking the time to provide us with your comments, these are really important to us. We're so happy that you appreciated our great customer service and you received your package quickly and that it was well packaged. We pride our selves on taking great care of our customers and their packages. We look forward to hearing from you again soon. Kind Regards, Tracy.

Mr Geoffrey terry 13 October 2014

DPD Classic

MGT

I was surprised at the extent of the service - very impressed.
I had, without due care included a couple of items that were considered to require transport in lower temperatures. They were removed, returned to Safeway and I was not charged for causing extra work.

I should perhaps mention that of the two packed boxes, one was crushed and several tinned items inside dented. I appreciate that there is a limit to the extent of packaging that can be utilised. Fortunately no glass jars were damaged. Consequently all was well.
Thank you,
Geoffrey

Dimitris Dimos 13 October 2014

DHL Express Worldwide

Smooth transaction

Many thanks for providing us with your comments - we're really pleased to hear all went smoothly. Kind Regards, Tracy.

Thenjiwe Vilakazi 10 October 2014

DHL Express Worldwide

I have had nothing but excellent service from forward2me. Thanks

That's great to hear that you received excellent service from forward2me. We look forward to receiving your next parcel. Kind Regards, Tracy.

Robertas Dovainys 09 October 2014

DHL Economy Select

Thanks...

Many thanks for taking the time to feedback us, we really appreciate this. We look forward to hearing from you again soon. Kind Regards, Tracy.

PAULINE KESS0GLIDOU 09 October 2014

DHL Economy Select

Always very happy to receive my boxes safe. All the team is very kind .There is a very good communication and I feel very satisfied with the services provided.I am thankful because I can buy items from the UK market and they are forward2me easily and fast.
Many kind regards to all.!!
Congrats for your excellent job !

Many thanks for taking the time to provide us with your feedback, we really appreciate this. We're so pleased that you continue to be happy with our service and that we offer very good communication. We hope to provide you with a great service for many many years. Have a lovely weekend. Kind Regards, Tracy.

Unverified Customer 09 October 2014

Unknown Shipment Details

Excellent service A+++++++++++++++++

Many thanks for taking the time to feedback us. That's really great to hear that we provided you with excellent service. Have a lovely weekend. Kind Regards, Tracy.

Renier Pieterse 09 October 2014

DHL Express Worldwide

Excellent services, best clientele and everyone are very friendly....
Will recommend this service to anyone.

Many thanks for taking the time to provide us with your feedback and for your recommendation. That's great to hear that we provided you with excellent friendly service. We look forward to hearing from you again soon. Kind Regards, Tracy.

Sarah Nicholson 09 October 2014

DHL Express Worldwide

Fast shipping friendly communication, very good :)

Many thanks for taking the time to provide us with your feedback. We really appreciate your comments and are pleased that we offered you a speedy, friendly service. Have a great weekend. Kind Regards, Tracy.

Katherine Parker 08 October 2014

Royal Mail Tracked

Fast shipping and well packaged

Many thanks for providing us with your comments, we appreciate this. That's great that you were happy with our speedy service and that your goods were well packaged, we pride ourselves on taking great care of our customers parcels. We look forward to hearing from you again soon. Kind Regards, Tracy.

ZACHARI KALLIOPI 08 October 2014

Untracked Budget

Very satisfied , helpful and good service
Used it two times and both excellent.

Many thanks for your kind comments, this is really important to us. We're really happy to hear that you were very satisfied with the excellent and helpful service we offered you. We look forward to your continued support. Kind Regards, Tracy.

Gianluca Marini 08 October 2014

DHL Economy Select

Excellent service, as usual, and - above all - with a great attemption to the customer!! Thanks!!

Many thanks for taking the time to provide us with your comments, these are really important to us. That's great to hear that you received an excellent service. We look forward to receiving your next parcel. Kind Regards, Tracy.

Unverified Customer 07 October 2014

Unknown Shipment Details

Great job - in my case, I appreciated the patience and flexibility that F2M showed, and I really felt the human touch - not like this was just some company on the internet with a paid call centre, but with real people who cared about the business. Thank you very much!

Many thanks for your kind comments, these are really appreciated. We're really happy to hear that you appreciated our personal touch, we pride ourselves on taking great care of our customers and their parcels - we think this makes a great company. We hope to hear from you again soon. Have a great weekend. Kind Regards, Tracy.

Pedro Marques 07 October 2014

DHL Express Worldwide

Nice

Many thanks for your feedback. We're so pleased you are happy with our service. Have a lovely weekend. Kind Regards, Tracy.

Luca Barbaro 07 October 2014

DHL Express Worldwide

All ok

Many thanks for your feedback, it's very important to us. It's great to hear all went well. Kind Regards, Tracy.

Ernst Richard Myrbakk 07 October 2014

UPS Standard Single

ERM

Excellent service! Speedy delivery and everything went smooth.

Many thanks for your great comments relating to our service, we really appreciate this. We're so pleased that you received an excellent, speedy delivery from us and all went smoothly. Have a great weekend. Kind Regards, Tracy.

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