customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Elpida Gregoriadou
10 November 2014
DHL Express Worldwide
EG
But the shipping was very expensive
AIKATERINI LIRAKI
10 November 2014
DHL Economy Select
AL
Excellent customer assistance, maybe it costs a little but worths every single penny of it.. Great Britain never before was so close for shopping.
JENNIFER OTOOLE
10 November 2014
DHL Express Worldwide
JO
Excellent service. Lovely people
JO
ABSOLUTELY GREAT.
JO
A great idea, and great service...
timoteo hernandez
10 November 2014
DHL Express Worldwide
TH
Great customer service. Had a little trouble with my payment, completely my fault, you guys were very kind and courteous while I fixed it. Shipment arrived very quickly after all my kinks got worked out. Will definitely use again when vendors do no ship to US.
Nash Mixon
10 November 2014
DHL Express Worldwide
NM
Very fast, and glad for the service, but a bit too expensive as well.
zhixia gao
09 November 2014
DHL Express Worldwide
ZG
The consolidation fee is ridiculous high. 6 GBP each package. I have to pay 24 GBP for four small packages for 4 pieces of tiny makeup products. The consolidation fee is even more than the DHL postage. I will change to use borderlinx because they never charge me consolidation fee.
Many thanks for your feedback, it’s really important to us. Sincere apologies for the delay in getting back to you. <br/><br/>There has been an error when your consolidation fee was calculated on this shipment. As your items are small you should have only been charged £6 and not £24.<br/>By way of apology we would like to refund the full consolidation fee that was applied which was £24<br/><br/>We hope this helps and that you will continue to use forward2me.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director.
Simon Cutajar
09 November 2014
DHL Express Worldwide
SC
Thanks.
James Vella Bondin
08 November 2014
forward2me basic
JVB
Excellent service
Brython Williams
08 November 2014
DHL Express Worldwide
BW
currently awaiting Customs clearance in Philippines
Julie-Marie Macri
08 November 2014
DHL Express Worldwide
JM
The customer service and web platform is excellent.. you can't ask for more in this regard.. however, the delivery prices are still way over the top and hasn't improved over the last couple of years. I would have hoped to see an improvement as the customer base and therefore buying power with the various couriers should have increased over this time.
Cyrille CADERE
08 November 2014
DHL Express Worldwide
CC
Fast,reliable and trustworthy service.Thanks a lot!
John Maples
07 November 2014
DHL Express Worldwide
JM
The forward team is very adept at communicating when items arrive and arranging shipment to the end user. It has been a pleasure to do business with them and will continue to utilize their services to reduce my individual shipping costs.
John Maples
John Maples
Ronald McGuire
07 November 2014
DHL Express Worldwide
RM
Simple to set up, prompt delivery, good communication.
Thomas Byrne
06 November 2014
DHL Express Worldwide
TB
Swift, professional service with no fuss - highly recommended.
ROBERT DE RIDDER
06 November 2014
DHL Express Worldwide
RDR
Excellent service once again from forward2me. I asked to change courier/shipping company as there is a difference in service delivery/quality provided by local agents here, and this was done with absolutely no hassle whatsoever. Request for shipment consolidation was done promptly and in a most friendly manner. Well done!
Pandolitsa Asvestas
05 November 2014
DHL Express Worldwide
PA
Was happy with how quickly I received my parcel
G Grootenhuis
05 November 2014
DPD Classic
GG
Well repacked and fast, traceable shipped. AAA forwarder!
Christian Lerch
05 November 2014
DHL Economy Select
CL
Friendly contact, speedy replies and delivery.
Elena Ouklonskaia
05 November 2014
DHL Economy Select
EO
Excellent service, impressed every time with their efficiency, quality, reliability and speed.
Matthew Knoops
05 November 2014
DHL Express Worldwide
MK
great! so fast and tracked, pleasure doing business!
Daniel Skaardal
04 November 2014
DHL Express Worldwide
DS
thanks
Leigh Harris
04 November 2014
DHL Express Worldwide
LH
Very expensive way to get a package sent to Australia. Service was good, package arrived in good time and condition.
GUAN-CHEN OU (ID24155)
04 November 2014
DPD Classic
GO(
Excellent
Dominic Le Page
03 November 2014
DHL Express Worldwide
DLP
Excellent service from Forward2Me. I used them to ship an iPhone from the UK to Guernsey. They sent it out the same day as they received the phone via DHL Express and I received it the very next day. They also answered my emails in a timely and professional manner. You can't ask for more than that. I wouldn't hesitate to use again, should the price be right!
Lorenzo d''Albergo
03 November 2014
DHL Economy Select
LD
Perfect service!
ANASTASIA KITSIOU
03 November 2014
DHL Express Worldwide
AK
Excellent service, consolidation and shipping fees are a bit expensive.
Makoto Mizukami
03 November 2014
DHL Express Worldwide
MM
Always helpful!! :)
John Rondolo
03 November 2014
DHL Express Worldwide
JR
excellent communication with prompt service!
GILLES VAN KAIL
03 November 2014
DHL Express Worldwide
GVK
Service de très grande qualité, la communication également.
Seul regret le tarif pour les envois et si ils proposaient plus d'options d'envoi ordinaire (non express) à l'international ca serait parfait.
Seul regret le tarif pour les envois et si ils proposaient plus d'options d'envoi ordinaire (non express) à l'international ca serait parfait.
Teresa Lam
03 November 2014
DHL Express Worldwide
TL
The shipping cost is extremely expensive. We don't always need the next day delivery. Please extend your service by providing standard delivery, say 7 days from UK to Hong Kong with delivery cost under GBP 10 and that will be very attractive.
Many thanks for leaving your feedback and sincere apologies for the delay in getting back to you.<br/><br/>We’re sorry to hear that you thought the shipping costs were expensive. Your shipping costs include the receiving, processing and repacking of your parcel in preparation for secure international shipping. <br/><br/>It also includes preparation of the export paperwork and quality control checks before it leaves our warehouse. It also covers the full support of our customer care team throughout the whole process from receipt of your parcel until it arrives at your door.<br/><br/>The good news is we are now trialling our budget, untracked service for small and low value items which offers absolutely no guarantees and no delivery timescales but is cheaper than the express service.<br/>We hope this helps and that you will continue to use forward2me.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
Michael Pedersen
02 November 2014
DHL Economy Select
MP
Fast shipping. Excellent service!!! And quick to reply on any questions! ;)!
Trustworthy forwarding service! A+++
Trustworthy forwarding service! A+++
Mimi Wu
31 October 2014
DHL Express Worldwide
MW
Very very fast shipping via DHL to Hong Kong. The customer service team was very responsive to emails, and they held my packages free of charge while I waited for everything to arrive, and then sent everything to me in one package. Overall a good service. Only thing is, the DHL charges were quite high, this is the first time I've tried a UK consolidator/forwarder, it's a lot more expensive compared to shipping from USA.
Many thanks for providing us with your feedback, this is very important to us.<br/><br/>We're really pleased that you were happy with our speedy shipping, email responses and overall service we provided you.<br/><br/>We're sorry to hear that you found that the DHL charges were more than expected however we are able to offer services via couriers such as UPS and TNT. If you would like us to look at other options next time you ship please let us know?<br/><br/>We hope this helps and we look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Bradley Fried
31 October 2014
DHL Express Worldwide
BF
Good communcation and care in checking packed items before re-shipment.
Many thanks for taking the time to feedback us.<br/><br/>We're so pleased that you appreciate our good communication and care taken with your parcels.<br/><br/>We'll look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Lori Moore
31 October 2014
DHL Express Worldwide
LM
I absolutely love this service! Thank you so much for a job very well done!!!
Many thanks for your great comments and feedback.<br/><br/>We're so pleased that you love our service and hope to ship many more parcels for you in the future.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
Hassan Elgamal
30 October 2014
DHL Express Worldwide
HE
While it is a tad pricey, I understand international shipping always is, so no complaints there! Very efficient and great customer service. I will use forward2me again.
Many thanks for providing us with your feedback, we really appreciate this.<br/><br/>That's great to hear that we offered you good efficient service and that you appreciate our premium, tracked, door to door service.<br/><br/>We look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
GEORGE GKIORTZIS
30 October 2014
UPS Standard Single
GG
excellent service one more time!!!! Many thanks to forward2me team!
Many thanks for your feedback.<br/><br/>We're really pleased that we continue to provide you with an excellent service.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
Erin Buteau
29 October 2014
DHL Express Worldwide
EB
Service was great - fast and informative. Thanks.
Many thanks for your great comments relating to your recent experience with forward2me.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Warren Zarb
29 October 2014
TNT Economy Express
WZ
excellent service, excellent communication but on the expensive side . in my opinion this matter can easily be fixed.
Many thanks for providing us with your feedback, we really appreciate this.<br/><br/>We're really happy that we offered you excellent service and communication albeit a little more expensive than expected.<br/><br/>We always do our best to make shipping as cost effective as possible and the service we provide is a premium, tracked, door to door service. We are able to offer our forward2me basic service or untracked postal service to Malta although these services are only available for single parcels and not consolidated shipments.<br/><br/>We hope this helps and please don't hesitate to contact us if we can assist you further.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
Apostolos Pentalios
29 October 2014
DHL Express Worldwide
AP
Excellent and really fast service!! Communication is also perfect. However more delivery companies should be included because dhl is expensive.
Many thanks for your feedback, this is very important to us.<br/><br/>We're really pleased that you received an excellent speedy service and that you thought our communication was perfect.<br/><br/>We are now able to offer more courier services such as UPS, DPD and TNT alongside our untracked postal service. If there is a particular courier that you prefer please let us know and we'll be happy to look at this for you.<br/><br/>We hope this helps and look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
josef grech
29 October 2014
DHL Express Worldwide
JG
Perfect service
Many thanks for your great comments, we really appreciate your feedback.<br/><br/>Kind Regards,<br/>Tracy.
Clayton Fourie
29 October 2014
DHL Express Worldwide
CF
Very good service recieved. Communication was great and pricing was good. Highly recommended !!
Many thanks for your feedback, we're really pleased that you received very good service with great communication and pricing.<br/><br/>We'd also like to thank you for your recommendation.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Mika Heikkilä
29 October 2014
DHL Economy Select
MH
Excellent service!
Very helpful customer service!
But prices are enormously high.
Even with the cheapest option.
Very helpful customer service!
But prices are enormously high.
Even with the cheapest option.
Many thanks for providing you with your feedback, this is very important to us.<br/><br/>We're so pleased that the service we offered you was excellent and our customer service department was helpful however that you found our shipping costs very high.<br/><br/>We've noticed that the parcel we shipped for you was quite large. Couriers generally calculate the cost of shipping by the amount of space that your shipment occupies, rather than the actual weight if this is greater - we're really sorry if this was more than expected. The service we offer is a premium, tracked, door to door service.<br/><br/>We hope you will consider using our services again and if you would like to provide us with the weight and dimensions of your next parcel we'll be happy to estimate the shipping costs for you before you proceed with the purchase.<br/><br/>We hope this helps and have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
Raina Endo
28 October 2014
DHL Express Worldwide
RE
EXCELLENT! very prompt and fast with communication and shipping/handling time. I paid for the item in the morning and the package was shipped by the afternoon. Will be using again for sure!
Many thanks for sending over your feedback, we really appreciate this.<br/><br/>We're so pleased that you found we offered an excellent speedy service and hope to hear from you again soon.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Tracy.
Riboni filippo
28 October 2014
DHL Economy Select
RF
Sono soddisfattossimo! Ultraveloci! GREAT!!
We're so pleased to hear that we offered a great speedy service, thank you for sending over your feedback.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Taylor McCaslin
28 October 2014
DHL Express Worldwide
TM
Box arrived heavily damaged. Contents packaging was damaged, however the product was not. Will not use again.
Many thanks for your feedback, it’s important to us.<br/><br/>Sincere apologies for the delayed response; we normally respond faster than this but we have been really busy with the pre festive period rush.<br/>We are really sorry to hear that your box containing your lights was damaged when it arrived at your door, this is not DHL’s normal standard of service so something must not have gone quite right.<br/>We are pleased to hear that your items were not damaged but wanted to reassure you that if they had, we would have done the right thing and reimbursed you without hesitation for the goods and the shipping costs.<br/>We would like to encourage you to give us another try and continue to benefit from our service and have therefore applied a £10 shipping credit to your account.<br/>We hope this helps and that you will continue to use forward2me.<br/><br/>All the very best for the festive holiday and happy new year to you and all your family.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
Ioannis Frenelis
27 October 2014
DHL Economy Select
IF
Excellent service, as always.
That's great to hear that we continue to provide you with an excellent service, many thanks for sending over your feedback.<br/><br/>Kind Regards,<br/>Tracy.
Frînculescu Cosmin
27 October 2014
DHL Economy Select
FC
Great service.
We're so pleased that we provided you with a great service, thanks for letting us know.<br/><br/>Kind Regards,<br/>Tracy.
Unverified Customer
26 October 2014
Unknown Shipment Details
In spite of a few problems at the beginning, getting this delivered from the supplier to Forward2me, the axle arrived in Norway only a few days later and was delivered to me without any further problems. Forward2me solved the problems excellently.
Many thanks for your feedback, we appreciate this.<br/><br/>We're so pleased we were able to sort out your initial problems with your delivery and that all went well in the end.<br/><br/>We'll look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
RIVIERE Philippe
25 October 2014
DHL Express Worldwide
RP
Good service. I would have like more accuracy in the designation of the objects and the possibility to get some more details of the invoice in the history of shipments
Many thanks for taking the time to provide us with your feedback, this is very important to us.<br/><br/>We're really pleased that you received good service from us and would like to thank you for your suggestions on how to improve our service to you.<br/><br/>We're continually trying to improve the service we offer our customers and will forward these suggestions over to our developers. <br/><br/>We hope this helps and look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Kirsty Duerden
25 October 2014
DHL Express Worldwide
KD
Great communication. Trustworthy & reliable. Thanks!!!
Many thanks for your feedback, we really appreciate this.<br/><br/>That's great to hear that we offered great communication and that you feel we are trustworthy and reliable.<br/><br/>We hope to hear from you again soon.<br/><br/>Kind Regards,<br/>Tracy.