Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Mrs Lesley Davies
11 December 2014
DPD Classic
Many thanks for taking the time to feedback to us - it's really important to us. Apologies for the slight delay in getting back to you. We are absolutely inundated with supermarket shops at the moment.<br/><br/>We're sorry to hear that the box was split and the biscuits were damaged. This should not have happened and a new tin of biscuits is in the post to you. <br/><br/>We're sorry to hear that you felt that we didn't give you a saving compared to shopping with BCS;so much so that we have checked the cost of your shopping list on the BCS site and I am now pleased to tell you that we saved you £71.41 (including our shipping fee).<br/><br/>Our shipping prices may be more expensive than some expat food shops. That is because they subsidise the cost of shipping by inflating the cost of the goods. When you take into account the total cost of goods + shipping we believe we are always cheaper for food value of £60 or more – something we guarantee. Shopping direct with the supermarkets and shipping with forward2me means that you make big savings on the food itself which overall gives you huge savings. In this case £71.41! <br/><br/>We hope this all helps to clarify and quantify things and we hope that you will continue to use forward2me.<br/><br/>Have a great week and Merry Christmas from all of us.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
MLD
I feel as an expat that they've got you over a barrel somewhat as far as postage goes. I carefully calculated the weight of my parcel only to find that extra was added! the weight limit was not as big as others carriers who have a set price. The packaging was adequate inside but the box was split when it arrived and a tin of biscuits which were for a present was completely battered and misshapen and the biscuits were in pieces. Would I use them again? That's debatable because BCS charges a lot less for the carriage and although the goods are more expensive, with the reduced courrier charge it would work out roughly the same costwise and their packaging is fantastic. If this helps towards carriage costs and packaging then my job here is done!
aditya mehta
11 December 2014
DHL Express Worldwide
AM
Goods were dispatched well-packed and efficiently
Carin Danon
10 December 2014
DHL Express Worldwide
CD
Excellent!! Would use them again and again and again!!! Very impressed!!
tina lensvold
10 December 2014
DPD Classic
TL
Very fast delivery
Elizabeth Day
10 December 2014
DHL Express Worldwide
ED
Very expensive postage but excellent service..over to AU within the week!
frank burke
09 December 2014
DHL Economy Select
Thank you for your feedback.<br/><br/>We try really hard to provide a great service and great pricing for all our customers and our team take a great pride in the work that they do.<br/>We are really disappointed when we receive a negative feedback on this platform but at the same time it's important that we know when our customers are not completely happy.<br/><br/>I notice that you have paid for the DHL premium door to door service which is fully tracked and guaranteed. <br/>For a premium product i.e. a phone with a value of nearly £300 we think you chose the best method of shipping which has in effect cost you ~about 10% of the value of the goods.<br/>We could have provided you with the budget un-tracked un-guaranteed service but if your phone had have been lost in transit you would have been £260 out of pocket...<br/><br/>I hope this helps you to understand what you have paid for and the peace of mind that it has provided for you.<br/>We are more than happy to ship items using our budget service but it is completely at your own risk and doesn't provide the peace of mind that the premium service offers.<br/><br/>We hope you will continue to use forward2me but in the meantime have a great week and best wishes for the festive season.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Operations Director
FB
Quick delivery but £25 to deliver a mobile phone from England to Ireland! Certainly won't be using the service again.
Michael Hwang
09 December 2014
DHL Express Worldwide
MH
Worked great.
Vasileios Mantzios
09 December 2014
DHL Economy Select
VM
Excellent communication and collaboration for the arrangement and shipping options.
Gowtham Sureshkumar
09 December 2014
UPS Express Saver
GS
Everything was good. Keep it up!
Wadih FELFLY
08 December 2014
DPD Classic
WF
great service, super fast response to emails, fast delivery.
Janet Jelpke
08 December 2014
DHL Express Worldwide
JJ
As usual the service was excellent. It was quick and easy to pay, the box was very sturdy and delivery to Singapore was fast. Thank you!
Azrin Ismail Haji Jumat
07 December 2014
DHL Express Worldwide
AIH
Swift dispatched of items as soon as orders have been processed. Excellent service all rounder!!
Marcio Ramos
07 December 2014
DHL Express Worldwide
MR
Reliable service. Good communication. Kind of expensive.
Vitor Esteves
06 December 2014
DHL Economy Select
VE
been using it since a year and it's been very reliable.
Oscar David Blasco Garcia
05 December 2014
DHL Economy Select
ODB
The service was great!!
That's great to hear - we look forward to looking after more parcels for you in the near future.<br/>In the meantime have a great weekend.<br/><br/>Kind Regards,<br/>Janet.
Filip Knezevic
05 December 2014
DHL Economy Select
That's really great to hear.<br/>Check out our Facebook page and emails for great bargains and deals at the moment in the UK.<br/>We look forward to looking after your parcels again very soon.<br/><br/>Kind Regards,<br/>Janet.
FK
Everything went great!
Kay Gherbaz
05 December 2014
DHL Express Worldwide
That's really good to hear - I'll pass on your kind comments to our team.<br/>In the meantime have a great weekend.<br/><br/>Kind Regards,<br/>Janet.
KG
Very prompt service. Package arrived in excellent order. Would definitely use this service again.
Arbi Ben Fadhel
05 December 2014
DHL Express Worldwide
Many thanks for your feedback, we really appreciate it.<br/>We have great pricing with DHL, TNT, DPD and UPS with additional services being available through Parcel Force and Fed Ex.<br/>Please e-mail us on your next shipment and we'll be more than happy to help.<br/><br/>Kind Regards,<br/>Janet.
ABF
Fast service but it would be better to provide other shipping method like Fedex.
Adam Langbridge
05 December 2014
DHL Express Worldwide
Many thanks for your feedback, it's really appreciated. <br/>We look forward to look after your purchases again very soon.<br/>In the meantime have a great day.<br/><br/>Kind Regards,<br/>Janet.
AL
Excellent service, communication and response/refund to a wrong delivery.
My new favourite delivery service.
Recommended.
My new favourite delivery service.
Recommended.
francois garnier
05 December 2014
DPD Classic
Many thanks for your great feedback.<br/><br/>We really appreciate you spreading the word by identifying the best way to use forward2me.<br/>Tanks again and we look forard to looking after your parcels again soon.<br/><br/>Kind Regards,<br/>Janet.
FG
Great service.
You have to combine parcels to really save money on P&P
You have to combine parcels to really save money on P&P
Jonathan Phelps
04 December 2014
DHL Express Worldwide
Thank you for your feedback, it's important to us. <br/><br/>We're really pleased that we are helping you to purchase items in the UK and actually receive them instead of them getting lost. <br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/>Janet.
JP
Great service. We live in Sri Lanka where items tend to go missing in the postal service. This is a great option to have items couriered instead.
Craufurd Goodwin
04 December 2014
Untracked Budget
That's brilliant to hear that you've enjoyed our fast service.<br/>We do our very best to turn parcels around in the day to ensure you receive your parcel without delay. <br/>Hope this all helps and thank you for using forward2me.<br/><br/>Kind Regards,<br/>Janet.
CG
Wow! Fast service!
John G. Torp
04 December 2014
DHL Economy Select
Thank you for your feedback it's important to us.<br/><br/>We know how busy people are and are happy to deliver parcels to your work address to ease the delivery process. <br/>We look forward to looking after your parcels again soon.<br/><br/>Kind Regards,<br/>Janet.
JGT
Very pleased , fast delivery at an acceptable price delivered to your door or at my work address.
Photini Hadjioannou
04 December 2014
DHL Express Worldwide
Many thanks for your feedback - much appreciated. <br/><br/>We have some great pricing with DHL, DPD, UPS and TNT but can also really good deals on pallet hipping if you are shipping for business use.<br/>Please get in touch if we can help in any way.<br/><br/>Many thanks,<br/>Janet.
PH
I am really happy with your forwarding service as it was quick and efficient. You might only have to negotiate a better pricing with your courier service as we expect it to be more than regular delivery but nevertheless it is a bit expensive.
Willem Meijst
03 December 2014
DHL Economy Select
That's fantastic to hear.<br/><br/>We aim to provide the best service at all times. <br/>We look forward to helping you again soon but in the meantime have a great weekend.<br/><br/>Kind Regards,<br/>Janet.
WM
Great service, speedy shipping!
Jon Carvel
03 December 2014
DHL Express Worldwide
Thanks for your feedback - much appreciated.<br/><br/>Kind Regards,<br/>Janet.
JC
Efficient and professional!
Saul Hernandez
03 December 2014
DHL Express Worldwide
We really appreciate your feedback - we are constantly striving to meet and exceed our customer expectations so it's really good to hear that we seem to be doing that for you.<br/><br/>Hope we can help you out again very soon.<br/><br/>Kind Regards,<br/>Janet.
SH
Service was everything I expected and more shipping was extremely fast item was package nicely and my questions were answered promptly will not hesitate to use this service again.
Athanasios Raisis
02 December 2014
DHL Express Worldwide
AR
Great service, fast shipping!!!
Margaret Wright
02 December 2014
DHL Express Worldwide
MW
If I choose to buy more from the UK I shall make it a larger consignment and consolidate the transport.
Thank you for your feedback.<br/><br/>I'm hoping that following our communication on facebook that I have convinced you that the most effective way is to consolidate your items :-)<br/><br/>We look forward to seeing your parcels coming through again very soon.<br/>In the meantime have a great day. <br/><br/>Kind Regards,<br/>Janet.
MW
very efficient and well packed. Very expensive though so probably won't use it again
Fergal Guilfoyle
01 December 2014
Untracked Budget
Really sorry to hear that you thought we were expensive but I can perhaps see why...<br/>It looks like you shipped something of low value on it's own.<br/>Most of our customers consolidate their parcels into one to make the shipping more cost effective.<br/>So for instance they may ship an item of clothing, a calculator, a book and a mobile phone for not much more than you paid for one item.<br/>Hope that helps...and you'll continue to use forward2me.<br/><br/>In the meantime have a great weekend.<br/>Kind Regards,<br/>Janet.
FG
Too expensive by far
Maria Fallon
01 December 2014
DHL Economy Select
Thanks you for your feedback, it's really important to us.<br/><br/>Great to hear that you've enjoyed our supermarket shop service. We are the only company in the UK offering to ship foodstuffs direct from Waitrose, Sainsburys and Asda. Great choices and great prices.<br/>Lots of Expats now able to get their hands on those UK favourites .<br/><br/>Thanks again but in the meantime have a great weekend.<br/><br/>Kind Regards,<br/>Janet.
MF
Quick excellent service, will use regularly
Joan M Cooke
01 December 2014
DHL Economy Select
JMC
Very pleased with the service.
That's great to hear - thank you for letting us know.<br/><br/>Kind Regards,<br/>Janet.
Saud Alqahtani
28 November 2014
DHL Express Worldwide
Thank you for your kind comments - always happy to help. <br/><br/>Kind Regards,<br/>Janet.
SA
great and very fast support and shipping
Kevin McAuslan
27 November 2014
DHL Express Worldwide
Many thanks for your feedback - it's appreciated.<br/><br/>Our prices are based on having the benefit of making your purchases in the UK and having the satisfaction of someone looking after them as if they were their own.<br/>Most customers do lots of shopping and then we put them all into one parcel for you to make the service most cost effective.<br/><br/>Kind Regards,<br/>Janet.
KM
Very fast service and turn around. The shipping I found was expensive but I have never shipped something from the UK before so it's hard for me to judge entirely.
Thank you for the help.
Thank you for the help.
Robert Stillers
27 November 2014
DPD Classic
That's great to hear that you've enjoyed our supermarket shop service.<br/><br/>We are the only company in the UK that allows you to shop direct at Asda, Sainsbury and Waitrose which gives you great choice and great prices..<br/><br/>We look forward to looking after you again very soon.<br/><br/>Kind Regards,<br/>Janet.
RS
Excellent service!
PANAGIOTIS DIAMANTIS
27 November 2014
DHL Express Worldwide
That's really great to hear...<br/>Thanks you for letting us know. <br/><br/>Kind Regards,<br/>Janet.
PD
Excelllent service
Peter Ujvary
27 November 2014
DPD Classic
PU
Very fast shipping. Should be more shipping company.
Thank you for your feedback - it's much appreciated.<br/><br/>We have lots of shipping options but can only display two at the moment at point of shipping. The developer are working on increasing this for you.<br/>If you would like something that you don't see please get in touch when we send you your shipping invoice.<br/><br/>Kind Regards,<br/>Janet.
Takanori Suzuki
26 November 2014
DHL Express Worldwide
That's brilliant and just what we want to hear.<br/><br/>We turn parcels around as quickly as possible for you so you receive your purchases in your hands without delay.<br/><br/>We look forward to taking care of your parcels again very soon.<br/><br/>Kind Regards,<br/>Janet.
TS
So fast !!
Joseph Grange
26 November 2014
forward2me basic
That's great to hear - thank you.<br/><br/>Kind Regards,<br/>Janet.
JG
Simply the best
Ilias Zikopoulos
26 November 2014
DHL Economy Select
Thanks for your feedback.<br/><br/>Since you shipped we have some great pricing through DPD and UPS.<br/>If you are not offered them on your next shipment please ask.<br/><br/>I think you'll be pleased to see the difference.<br/><br/>Kind Regards,<br/>Janet.
IZ
it is a bit expensive...
Sherry Hamrah
26 November 2014
DHL Express Worldwide
That's great to hear - thank you.<br/><br/>Kind Regards,<br/>Janet.
SH
Amazing service . Can not ask for more ! Thank u
Norman Tsuri
25 November 2014
DPD Classic
Thank you for taking the time to feedback - it's really important to us.<br/>Hope you will take advantage of our service again very soon. <br/><br/>Kind Regards,<br/>Janet.
NT
Very pleased by the fast and smood sevice ,thanks
Fredrik Berg
25 November 2014
DHL Economy Select
I hope you don;t mind but I've translated for other customers to be able to read your kind comments <br/><br/>''Great service. Works like clockwork. I do not even warn forward2me that the package is on the way. Everything is handled by them at reasonable price''<br/><br/>We're really pleased that you're happy and we look forward to accepting your parcels again soon.<br/><br/>Thanks,<br/>Janet.
FB
Great service. Funkar klockrent. Jag behöver inte ens förvarna forward2me att paketet är på väg. Allt sköts av dom till rimligt pris.
Amanda Vidal Streich
24 November 2014
DHL Express Worldwide
AVS
The service itself is excellent however I consider the cost is way too high in comparison to other providers.
Vlad Petrusevich
24 November 2014
Untracked Budget
VP
Great service. Fast shipment. Thank you!
Crystal Majeski
24 November 2014
DHL Express Worldwide
CM
I had a wonderful experience with forward2me. Before using their service, I emailed a few questions. I received fast, courteous responses, so I decided to give them a try. They shipped my item very quickly and kept me up-to-date along the way. I couldn't be happier. I highly recommend them!
Nirwana Ada
24 November 2014
Untracked Budget
NA
All my package arrive in Indonesia....thanks
Timothy Ball
22 November 2014
DHL Express Worldwide
TB
great, speedy service, as always.
Steve Trennery
21 November 2014
UPS Standard Single
ST
Great Service and Really Helpful. Highly Recommended
Renald Dalli
21 November 2014
forward2me basic
RD
As always, fast service and great communication. Thanks!